Evans Cycles Reviews - www.evanscycles.com

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“Customer Support”

Written on: 23/02/2014 by Burckhard (1 review written)

I received the ordered waterproof over-pants in Australia within a very short time and I am satisfied with the product which is fitting well. I would like to commend the Evans team on their friendly and efficient handling of the order, especially when I had some difficulties with my PayPal payment. … Read Full Review

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“Consistently receive excellent service”

Written on: 20/02/2014 by Londoncyclist (1 review written)

I have been a customer at Evans for a number of years now. I have consistently found the Evans team in my local branch to be friendly and willing to go the extra mile to provide great service. I feel I can rely on them to give me good, honest advice on what products or services are best suited to my needs. I have found the various products that I have bought through Evans to be high quality and long lasting. Above all, when my bicycle was stolen recently, various members of the Evans team… Read Full Review

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“Great Service from Wandsworth Store”

Written on: 20/02/2014

I saw some inner tubes on a competitors website which Evans Cycles priced matched immediately so good start. Then had a change of mind about valve sizes after I made the order. Phoned the Wandsworth store who recommended a smaller size. When I went to collect my order, the person who worked there had already packaged up the smaller valve sizes for me. No fuss and no hassle and excellent customer service. Would recommend them again… Read Full Review

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“Great service from Sheffield store”

Written on: 17/02/2014

Many thanks to the sales staff, particulalry the lady, at the Sheffield store who sorted out the handle bar reach on my daughters bike on Sun 16 Feb.Very much appreciate the great service and my dughter is delighted with the result. Please pass on our thanks. Mal… Read Full Review

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“Excellent Customer Service”

Written on: 17/02/2014 by wybok1 (1 review written)

Yesterday I visited your store in Guildford. The two members of staff that I dealt with were both extremely knowledgeable and very willing to help. It's receiving that type of service that would make me inclined to choose Evans when making (my fairly frequent) online purchases in the future… Read Full Review

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“Excellent customer services ”

Written on: 10/02/2014 by rodrigoaspe (1 review written)

I have a genisis single speed that I bought in 2011. This bike has caused me no end of problems from a bottom bracket snapping while I was cycling, a replacement frame and the axle chain tension screw bending twice. Which was the reason for my visit to your store - I saw you were a genisis stockist on their website. I explained the long story of issues I have suffered to your employee and he decided the best option was for a standard service and he would assess the damage that he noticed to… Read Full Review

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“Amazing staff at London bridge shop”

Written on: 09/02/2014

I would like to commend the staff in the London bridge store. In November last year I decided to ride down to Dover from London bridge, i planned my route and decided to purchase a garmin from the store when I arrived later than expected I stood outside trying to get my head around getting the kit on the bike . With loads of rubber straps and bits of paper starting to blow about everywhere I realised that the chaps in the store would be able to do this in about 5 minutes. So when I asked if I… Read Full Review

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“skewers security ”

Written on: 07/02/2014 by aston1 (1 review written)

help over the phone really good advise ,i was give a choose and advise on which parts to use nothing was to much trouble, click and collect in store is a very good option and i would trust these people to sell items on what you need and not on price staff are there to help with confidence in there expertise ,and i must say staff are there to make things run nice and smooth help full and i would use again and tell people to use .Nottingham… Read Full Review

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“Road bike services”

Written on: 04/02/2014

Do not take your bike for servicing to the Castleford sight for a service. JOKE,JOKE,JOKE… Read Full Review

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“Bike Service”

Written on: 04/02/2014

Hi, I visited the birmingham store today for my bikes first service. I called the store yesterday and they accommodated my request at short notice. Visiting the store today was a great experience, customer service is second to none, he asked how he could help. He took me to the service area and booked in my bike, as I had to travel quite a way he said that he would try to get the service completed quickly and he would give me a call. Only a hour and a half later I received a call to say that I… Read Full Review

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“top service at the Rathbone Place store! ”

Written on: 30/01/2014

I just came to your Rathbone Place store, and was served by Mark Collister. My bike couldn't move, but 5 minutes later I'm back on the road - and my bike is a cobbled together thing, nothing standard.. Quite simply, he was brilliant, definitely recommend others to try this store. … Read Full Review

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“Reading rocks!”

Written on: 27/01/2014 by Readingrider (1 review written)

Just purchased a road bike from the reading store and the customer service was SUPERB! Ricardo was amazing- honest, informative , patient and really keen to ensure that we made the best choice for my needs. We bought mountain bikes in the Summer and once again the staff were excellent- They make a great team. Well done, Reading; we'll be back!!!… Read Full Review

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“Great service .....very good selection”

Written on: 26/01/2014 by TizzleDK (1 review written)

Hey everyone I have bought lots of stuff from Evans. I have found that in my experience they have better prices than Wiggle for example. The customer service it top notch. I use it a lot because I am in DK so I have to ask questions and read reviews in detail (particularly about sizing) because it costs and arm and a leg to ship something back from here. I have found the selection to be quite good (you can even get bikes on sale cheaper than you can get them here in DK on sale) and they ship… Read Full Review

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“A joke”

Written on: 23/01/2014

slow delivery sent wrong item wont pay for return shipping wont send me the right item, instead gives me a slooooow refund not service minded at all extremely unprofessional… Read Full Review

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“Bike maintainance session at Plymouth store.”

Written on: 22/01/2014 by Nev62 (1 review written)

I joined a bike maintainance course on Sunday the 19th and was very impressed with the manner in which the session was conducted. I thought the person doing the course had excellent communication skills, was friendly and conveyed the information required in a very positive manner. He also in my opinion 'went the extra mile' to be helpful and overall it was a very positive experience… Read Full Review

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“What a nice change help when needed with no strings...”

Written on: 22/01/2014

On my way through the Excape in Milton Keynes I discovered my wheelchair tyres were flat, I called into Evans and asked if someone might be kind enough to pump up my tyres, the young man I asked immediately got a pump and pumped up and checked both tyres, the shop was mad busy with customers but he kindly spent the time needed to get my out of trouble, how nice to be treated to such good service by such a caring young man. I might add that I was a customer before I became disabled and my son in… Read Full Review

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“Friendly service and a company that goes the extra mile.”

Written on: 21/01/2014 by tfhlon (1 review written)

A couple of years ago I purchased a Bryton GPS computer from the London Bridge store. This year, just before the 2 year anniversary of the purchase, the GPS part of the unit failed completely. I took it back to the London bridge store and the staff there dealt with the issue really quickly and arranged for the repair. In the end it was replaced by the supplier, Zyro. In December, the replacement unit also failed ( it wouldn't charge ). I took it back to see if could be repaired and the same… Read Full Review

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“PERFECT”

Written on: 20/01/2014 by Vestru (1 review written)

I am a Maltese citizen and I ordered an item on the 14 January. Apart from the global price being very reasonable, I received the item 3 days later with the exact order and I was truly impressed with the express delivery. I am a regular online costumer as the prices in Malta are a bit overrated, and I must say that Evans Cycles is one of the few suppliers which I found just perfect. Thanks and regards, Joseph Gatt Malta… Read Full Review

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“Great customer service, with expertise and patience”

Written on: 19/01/2014 by DHNEWTON (1 review written)

I visited Milton Keynes shop to buy my first road bike. Having ordered the bike I returned tio try it out and have it fitted to me. I found salesman really helpful. Patient in answering all of my questions and explaining the confusing array of choices available. On my return he spent lots of time setting up the bike for me and giving lots of good advice about kit and accessories. Throughout the experience I believed that I was under no obligation to buy but the focus was on finding the bike… Read Full Review

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“Really Nice Service!”

Written on: 16/01/2014

Thank YOU again for your A+ services. Everything arrived in very good condition, really safe package, in a Super-Fast delivery time! Hope to contact You soon... I will, for sure, recomend Your Store not only to my friends but to everyone I know that, just like me enjoy a quality service! ALL THE BEST!… Read Full Review

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