Evans Cycles Reviews - www.evanscycles.com

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“Great Response to an Issue with My bike”

Written on: 07/05/2014 by HughKinloch (1 review written)

A Great job by the service team in the Cardiff store. I had purchased a Trek Domaine 5.2, about 2 months ago, and the gear change had never been very clean on it, even after its 6 week check, so I took it back into the store today. The person there immediately put the bike up on the stand and dealt with the problem. This included replacing the gear cable which was obviously defective from new. I took it out for a ride to check it and it works perfectly, better than it has ever done. I am… Read Full Review

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“Joke of a company”

Written on: 04/05/2014 by Davo25 (1 review written)

They advertise a product. You pay for it. They should deliver it. Not the case. They took my money and ignored my order for 7 days. I have had to email 5 times, phone 3 times and just keep getting apologies, but no action. They are worse than useless. They will not take any initiative and contact you, but will only carry out any action once you have complained at least 3 times. This is the worst online company I have ever dealt with and it was either order from a Hong Kong based ebay… Read Full Review

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“I love that they love bikes!”

Written on: 02/05/2014 by FelixPerez (1 review written)

I just wanted to drop you a quick email to make you aware of the fantastic service that I received at the Evans Store in York. So often people (me included) are quick to complain about a service they have received without acknowledging great customer service because it should be a given! Firstly let me apologise for not buying my bike from your store (mine is a cheap bulky ugly bike). Despite that, your colleagues in the York store treated me as though I had purchased the bike from you and… Read Full Review

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“A bunch of amateurs”

Written on: 02/05/2014 by 1975Koenig (1 review written)

I have ordered bike parts from Evans four times by selecting collect in store. I always made sure they have those parts in stock in store. Three out of four times my orders were delayed. Twice a few days, once it took over two weeks. I will not be using them ever again. It's just pointless. It takes less time to get stuff even from ebay than from local Evans!… Read Full Review

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“100% Customer service”

Written on: 29/04/2014 by Samsian (2 reviews written)

Fantastic service from the advisor at the new Maidstone store recently. Great face to face communication as well as efficient & polite telephone manner. A very knowledgable lady, makes us feel confident in placing an order if the cycles are right for us once my daughter trials… Read Full Review

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“Brighton shop avoid”

Written on: 25/04/2014 by 494Dempsey (1 review written)

Bought a new bike from Evans Brighton , they released it to me without pre sale check, broke down , took it back they fixed it next day, rode it again gears broke whilst out took it back they refused to even look at it without booking it in, remember this is a new bike used twice costing £700. Had to leave it and walk home 8 miles . The manager is uncooperative and surly this seems to have set the standard to other staff , they seems to to be just a box shift company with no skills or are… Read Full Review

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“spare parts”

Written on: 20/04/2014 by erShoemaker426 (1 review written)

hstaff at my locol store could be more helpfull aving a bike made in the check republic make finding parts difficult staff at my local store could not be more helpfull went on line for me located the part i wanted and ordered for me great service thanks guys it was my first time with evanscycles but will not be my last … Read Full Review

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“Good job guys”

Written on: 16/04/2014 by jlc1811 (1 review written)

I have just returned from purchasing a new Fuji road bike from your Plymouth store and I have to say the service from both the advisers could not have been better. I would go as far as to say the service was exceptional . Both were attentive, informative and knew what they were talking about . I will deffinately be returning to the store for further purchases. I will advise my friends accordingly. We'll done guys,great work and thank you… Read Full Review

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“bike maintenance course - Milton Keynes Branch”

Written on: 13/04/2014 by AylCaps (1 review written)

I attended one of Evan's bike maintenance courses at the weekend in the Milton Keynes branch. I just wanted to say how good the course was, particularly the person who was teaching. Not only did I learn the basics but he gave some great advice on my future London to Paris cycle ride. If you get the chance to attend one, Do it! it doesn't cost much and you get a free goody pack afterwards. Once again, thanks a lot to him and the team. Brilliant course, great team. … Read Full Review

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“happy to take money no bike ... ”

Written on: 04/04/2014 by dpCorbett225 (1 review written)

Bought a bike for my son a week ago and was told the bike would be ready for the next weekend and they would call before. I called on Friday the week after to see how it was going to be told not only that I shouldn't call as they would, but then that the bike was not ready but that it was out of stock and there would be no bike at all. A refund will be given but can't be done over the phone on Fridays (at 17.15). So there is us waiting happily until ever after, good thing I called. Let's see… Read Full Review

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“Useless”

Written on: 02/04/2014 by Leyla308 (1 review written)

Bought a part from these guys and it wasn't the correct part,, upon review there really wasn't alot of detail on the webpage. The follow up customer service was the worst i've ever seen,,these guys are not worth the hassel. So many good vendors out there now,, go elsewhere… Read Full Review

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“Horrible Customer Service”

Written on: 01/04/2014 by Aapie (2 reviews written)

Bought a folding bike online with over 10% free accessories, which made it good value. I didn't receive the voucher and customer services told me I wouldn't receive these as it was an advertising mistake, although it was still on their website for weeks after. So I pushed a few more times on email and they admitted it was their fault, although weeks had passed and they must have sold plenty of bikes with this false advertising in place. I was eventually asked to choose the items to this value… Read Full Review

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“Servicing of bike with added specific requiremenents”

Written on: 28/03/2014 by 69Carr (1 review written)

In addition to a thorough check my specific requirements (shortening of brake handlebar cables) were perfectly understood and the bike was handed back to me in perfect condition with exactly what I required regarding the brake cables. The work was dealt with within my required tight timescales with a follow up phone call to let me know my bike was ready for pick up. All in all, I was delighted with the result - what I appreciated was the couple of pointers re further small jobs required but… Read Full Review

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“awful customer ervice”

Written on: 27/03/2014 by badger999 (1 review written)

Purchased a set of brushes which were defective. The staff were unhelpful and rude. Caused me no end of grief… Read Full Review

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“Customer Service Review”

Written on: 26/03/2014 by Nevetsw (1 review written)

I ordered a pair of toe clip pedals from Evans and fitted them to my bike. At first I didnt realise why I didnt like them but whilst cleaning the bike one day I noticed they had an "M" stamped on them. I contacted their customer service regarding this as there was no options to buy in different sizes when ordering online. There was a bit of confusion initially but a very nice lady rang me up and apologised for the mix up. SHe asked what shoe size I was and said a replacement pair of toe clips… Read Full Review

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“Plymouth Branch Maintenance Team”

Written on: 15/03/2014 by Hurstfz234 (1 review written)

I had a cycle maintenance problem resolved today at Evans in Plymouth. Fantastic service and resolution - thank you. The service technician who solved my rear derailleur problems joined by 2 other gentlemen who added value to the great level of service provided by this store. My compliments to the staff at Evans Plymouth who provided a service which outweighed all other cycle service I have experienced - ever! Best store by a country mile. For the Plymouth area - go to Evans first, you… Read Full Review

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“Terrible and unpolite Service”

Written on: 03/03/2014 by 197Steele (1 review written)

I have an almost brand new bike. I brought my bike for general service of gears. Took it the day after asking what they did... Their Answer.. whatever it was it is fixed!!! GOOD After 2 minutes cycling I brought the bike back because it was worst than before. Lots of noises on most of the gears and I couldn't even use all of them. They said it was strange maybe there was a mistake. The day after I had to take the bike at 13:00 they made me wait for an hour. I got my bike at 14.00. I ask again… Read Full Review

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“Great honest advice”

Written on: 25/02/2014

I was served in the Chiswick Store recently, and a member of staff spent a good deal of time advising me on cycling shoes, cleats and pedals. He was very helpful, knowledgeable, and enjoyable to talk to. His honest, upfront advice and recommendations really impressed me - he wasn't pushing me for a sale, but simply wanted to give me the best advice and his honest opinions. Although I didn't buy shoes in the store, I subsequently went online and picked up a pair of shoes and pedals. This… Read Full Review

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“Customer Support”

Written on: 23/02/2014 by Burckhard (1 review written)

I received the ordered waterproof over-pants in Australia within a very short time and I am satisfied with the product which is fitting well. I would like to commend the Evans team on their friendly and efficient handling of the order, especially when I had some difficulties with my PayPal payment. … Read Full Review

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“Consistently receive excellent service”

Written on: 20/02/2014 by Londoncyclist (1 review written)

I have been a customer at Evans for a number of years now. I have consistently found the Evans team in my local branch to be friendly and willing to go the extra mile to provide great service. I feel I can rely on them to give me good, honest advice on what products or services are best suited to my needs. I have found the various products that I have bought through Evans to be high quality and long lasting. Above all, when my bicycle was stolen recently, various members of the Evans team… Read Full Review

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