Evans Cycles Reviews - www.evanscycles.com

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“Useless”

Written on: 02/04/2014 by Leyla308 (1 review written)

Bought a part from these guys and it wasn't the correct part,, upon review there really wasn't alot of detail on the webpage. The follow up customer service was the worst i've ever seen,,these guys are not worth the hassel. So many good vendors out there now,, go elsewhere… Read Full Review

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“Horrible Customer Service”

Written on: 01/04/2014 by Aapie (2 reviews written)

Bought a folding bike online with over 10% free accessories, which made it good value. I didn't receive the voucher and customer services told me I wouldn't receive these as it was an advertising mistake, although it was still on their website for weeks after. So I pushed a few more times on email and they admitted it was their fault, although weeks had passed and they must have sold plenty of bikes with this false advertising in place. I was eventually asked to choose the items to this value… Read Full Review

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“Servicing of bike with added specific requiremenents”

Written on: 28/03/2014 by 69Carr (1 review written)

In addition to a thorough check my specific requirements (shortening of brake handlebar cables) were perfectly understood and the bike was handed back to me in perfect condition with exactly what I required regarding the brake cables. The work was dealt with within my required tight timescales with a follow up phone call to let me know my bike was ready for pick up. All in all, I was delighted with the result - what I appreciated was the couple of pointers re further small jobs required but… Read Full Review

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“awful customer ervice”

Written on: 27/03/2014 by badger999 (1 review written)

Purchased a set of brushes which were defective. The staff were unhelpful and rude. Caused me no end of grief… Read Full Review

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“Customer Service Review”

Written on: 26/03/2014 by Nevetsw (1 review written)

I ordered a pair of toe clip pedals from Evans and fitted them to my bike. At first I didnt realise why I didnt like them but whilst cleaning the bike one day I noticed they had an "M" stamped on them. I contacted their customer service regarding this as there was no options to buy in different sizes when ordering online. There was a bit of confusion initially but a very nice lady rang me up and apologised for the mix up. SHe asked what shoe size I was and said a replacement pair of toe clips… Read Full Review

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“Plymouth Branch Maintenance Team”

Written on: 15/03/2014 by Hurstfz234 (1 review written)

I had a cycle maintenance problem resolved today at Evans in Plymouth. Fantastic service and resolution - thank you. The service technician who solved my rear derailleur problems joined by 2 other gentlemen who added value to the great level of service provided by this store. My compliments to the staff at Evans Plymouth who provided a service which outweighed all other cycle service I have experienced - ever! Best store by a country mile. For the Plymouth area - go to Evans first, you… Read Full Review

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“Terrible and unpolite Service”

Written on: 03/03/2014 by 197Steele (1 review written)

I have an almost brand new bike. I brought my bike for general service of gears. Took it the day after asking what they did... Their Answer.. whatever it was it is fixed!!! GOOD After 2 minutes cycling I brought the bike back because it was worst than before. Lots of noises on most of the gears and I couldn't even use all of them. They said it was strange maybe there was a mistake. The day after I had to take the bike at 13:00 they made me wait for an hour. I got my bike at 14.00. I ask again… Read Full Review

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“Great honest advice”

Written on: 25/02/2014

I was served in the Chiswick Store recently, and a member of staff spent a good deal of time advising me on cycling shoes, cleats and pedals. He was very helpful, knowledgeable, and enjoyable to talk to. His honest, upfront advice and recommendations really impressed me - he wasn't pushing me for a sale, but simply wanted to give me the best advice and his honest opinions. Although I didn't buy shoes in the store, I subsequently went online and picked up a pair of shoes and pedals. This… Read Full Review

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“Customer Support”

Written on: 23/02/2014 by Burckhard (1 review written)

I received the ordered waterproof over-pants in Australia within a very short time and I am satisfied with the product which is fitting well. I would like to commend the Evans team on their friendly and efficient handling of the order, especially when I had some difficulties with my PayPal payment. … Read Full Review

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“Consistently receive excellent service”

Written on: 20/02/2014 by Londoncyclist (1 review written)

I have been a customer at Evans for a number of years now. I have consistently found the Evans team in my local branch to be friendly and willing to go the extra mile to provide great service. I feel I can rely on them to give me good, honest advice on what products or services are best suited to my needs. I have found the various products that I have bought through Evans to be high quality and long lasting. Above all, when my bicycle was stolen recently, various members of the Evans team… Read Full Review

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“Great Service from Wandsworth Store”

Written on: 20/02/2014

I saw some inner tubes on a competitors website which Evans Cycles priced matched immediately so good start. Then had a change of mind about valve sizes after I made the order. Phoned the Wandsworth store who recommended a smaller size. When I went to collect my order, the person who worked there had already packaged up the smaller valve sizes for me. No fuss and no hassle and excellent customer service. Would recommend them again… Read Full Review

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“Great service from Sheffield store”

Written on: 17/02/2014

Many thanks to the sales staff, particulalry the lady, at the Sheffield store who sorted out the handle bar reach on my daughters bike on Sun 16 Feb.Very much appreciate the great service and my dughter is delighted with the result. Please pass on our thanks. Mal… Read Full Review

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“Excellent Customer Service”

Written on: 17/02/2014 by wybok1 (1 review written)

Yesterday I visited your store in Guildford. The two members of staff that I dealt with were both extremely knowledgeable and very willing to help. It's receiving that type of service that would make me inclined to choose Evans when making (my fairly frequent) online purchases in the future… Read Full Review

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“Excellent customer services ”

Written on: 10/02/2014 by rodrigoaspe (1 review written)

I have a genisis single speed that I bought in 2011. This bike has caused me no end of problems from a bottom bracket snapping while I was cycling, a replacement frame and the axle chain tension screw bending twice. Which was the reason for my visit to your store - I saw you were a genisis stockist on their website. I explained the long story of issues I have suffered to your employee and he decided the best option was for a standard service and he would assess the damage that he noticed to… Read Full Review

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“Amazing staff at London bridge shop”

Written on: 09/02/2014

I would like to commend the staff in the London bridge store. In November last year I decided to ride down to Dover from London bridge, i planned my route and decided to purchase a garmin from the store when I arrived later than expected I stood outside trying to get my head around getting the kit on the bike . With loads of rubber straps and bits of paper starting to blow about everywhere I realised that the chaps in the store would be able to do this in about 5 minutes. So when I asked if I… Read Full Review

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“skewers security ”

Written on: 07/02/2014 by aston1 (1 review written)

help over the phone really good advise ,i was give a choose and advise on which parts to use nothing was to much trouble, click and collect in store is a very good option and i would trust these people to sell items on what you need and not on price staff are there to help with confidence in there expertise ,and i must say staff are there to make things run nice and smooth help full and i would use again and tell people to use .Nottingham… Read Full Review

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“Road bike services”

Written on: 04/02/2014

Do not take your bike for servicing to the Castleford sight for a service. JOKE,JOKE,JOKE… Read Full Review

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“Bike Service”

Written on: 04/02/2014

Hi, I visited the birmingham store today for my bikes first service. I called the store yesterday and they accommodated my request at short notice. Visiting the store today was a great experience, customer service is second to none, he asked how he could help. He took me to the service area and booked in my bike, as I had to travel quite a way he said that he would try to get the service completed quickly and he would give me a call. Only a hour and a half later I received a call to say that I… Read Full Review

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“top service at the Rathbone Place store! ”

Written on: 30/01/2014

I just came to your Rathbone Place store, and was served by Mark Collister. My bike couldn't move, but 5 minutes later I'm back on the road - and my bike is a cobbled together thing, nothing standard.. Quite simply, he was brilliant, definitely recommend others to try this store. … Read Full Review

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“Reading rocks!”

Written on: 27/01/2014 by Readingrider (1 review written)

Just purchased a road bike from the reading store and the customer service was SUPERB! Ricardo was amazing- honest, informative , patient and really keen to ensure that we made the best choice for my needs. We bought mountain bikes in the Summer and once again the staff were excellent- They make a great team. Well done, Reading; we'll be back!!!… Read Full Review

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