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Written on: 06/04/2010 by jordan1971 (1 review written)
I really don't know where to start on this. After taking me more than a month to set up our company's cycle to work scheme and numerous phone conversations where I could never get hold of the right person and they never bother to call me back. Then one of my colleagues forwarded a cheque to them by RM recorded delivery signed by them, then they claimed that they never received it the cheque was also cashed. We tried to complain, I send a number of emails to their customer service department… Read Full ReviewVisit evanscycles.com
Written on: 30/03/2010
I ordered a road bike that was out of stock and told it could be up to two weeks. Two weeks later, having heard nothing I contacted them only to be told the delivery dates had changed and would be another two weeks. When I contacted Customer services I was told, speak to the store, not us.
Very unimpressed. If you need any clothing/components go to Chain reaction, who are frankly awesome in comparison. Evans sucks… Read Full Review
Written on: 21/03/2010 by nednoolde (3 reviews written)
Evans has a new ordering and stock control system. Their staff don't seem to understand it and it doesnt work. I didnt receive the things I ordered in spite of paying extra for a Saturday delivery and phoning to double check on Friday that my order would be despatched. Result of this cock-up, a day wasted waiting for an order that never arrived and a cancelled cycling holiday as I didn't have the things I needed. Worst thing is the manager promised to investigate and phone me back. Still… Read Full ReviewVisit evanscycles.com
Written on: 16/03/2010
Delivery took 16 days.
The sent me a bike with a Tiagra rear derailleur, when it should be a 105. When I went back to the store, the sales woman told me that was the bike that came on the box and there was nothing she could do. I insisted and she said it could be a misespecification at the website. I showed her at Fuji's website that the bike should come with a 105. After 15 minutes of a not-so-friendly conversation, she went to talk to "the manager", which agreed they should exchange the… Read Full Review
Written on: 12/03/2010 by fuzzyhaha (1 review written)
Service from Evans really depends on the store that you go to. I first went to the store in Kingston Upon Thames and although the staff were helpful, the bike I ordered wasn't up to scratch (bike issue not Evans). Trying to sort out an alternative was difficult - they never answered their phone and nor did I get a call back from the manager despite leaving countless messages in store and on phone (the few times someone picked up).
I then switched to Wandsworth. The staff there are helpful and… Read Full Review
Written on: 09/03/2010
I ordered a bike on 20th February from their website for delivery to their Victoria store. I was told by the shop that it would take 5-7 days and that there was stock available in their warehouse. After hearing nothing, by 4th March I contacted the store who told the bike would be ready by 8th March. When I contacted the store and customer services on 9th March I was told they still didn't have a bike but offered me a poor alternative. When I tried to get a refund I was told by customer… Read Full ReviewVisit evanscycles.com
Written on: 14/02/2010
i first bought a bike from evans cycles in 08 brand new bike GT palomar for £175 i traveled over 15 miles to fetch the bike, on the first week the rear hub was nackered so i took it back traveling 15 miles again by taxi because im a student, the metro and the bus dont allow me to take my bike on the transport in newcastle which cost me £20 i got a bus back £2.00 so i had the bike fixed took two weeks £75!!! after a 2 month it went along with the gears awkward 15 miles in rain and £50. 6 months… Read Full ReviewVisit evanscycles.com
Written on: 13/01/2010
My friend bought two bikes and a few accessories from Evans and brought them to Ethiopia.Both the bikes came with paint problems.One had touch up paint all over its fork the other one had touch up paint all over the top tube.I cannot afford to pay another 240 pounds to ship the bikes back to the UK, the most i could do is write a review, which i hope is helpful enough to make sure no one else makes the mistake i made and buy anything from this establishment… Read Full ReviewVisit evanscycles.com
Written on: 12/01/2010
Evans Cycles seem to be the Jessops of the cycling world. Most of the staff I've dealt with were unenthusiastic and unhelpful, however, occasionally there is someone quite good. Overall, though I prefer to shop at private bike shops… Read Full ReviewVisit evanscycles.com
Written on: 09/01/2010
There appears to be a similar theme having read a few of the reviews. I have ordered some cycling shoes and after 10 days am still waiting. Having called the customer service team they had no information on the placed order. Still waiting for a return call,if it doesn't come with the right answer will be heading for my refund. Can a company be so shoddy in an economic downturn me thinks not… Read Full ReviewVisit evanscycles.com
Written on: 03/01/2010
I ordered a bike from the site which turned out to be out of stock. Replacement arrived late and I missed a weekend away as a result. When bike finally arrived it was misassembled and the sales staff were rude and uninterested. On taking advantage of the free service after 6 weeks I was told the wrong opening hours and have just returned from an abortive trip to the shop which is not exactly local. Prices and product are good. Service is appalling… Read Full ReviewVisit evanscycles.com
Written on: 29/12/2009
sorry this has taken so long but i had puchased a cycle from evans cycles
i had used the cycle for 1 season when it developed a flaw in the paint
finish they tried to fix with cange of colour that did not suit me .
they gave me a new cycle no quibs thanks… Read Full Review
Written on: 21/12/2009
I bought a sale bike at the end of summer online but there was no suggestion of it being 'shop soiled'. When it arrived I found that it had damaged paintwork which they had 'repaired' with a crude daub of the wrong shade of paint which had then run down the frame. They agreed to take the bike back but their courier kept failing to arrive after I had waited in… Read Full ReviewVisit evanscycles.com
Written on: 08/12/2009 by Jaydub1970 (1 review written)
What can I say, absolutely disgusted with the service. I have had my mountain bike booked in for a service for 2 weeks and was told by one of the Milton Keynes Evans bike shop staff to just drop it in on my way to work. I said that I started at 9am. She told me that was fine and just drop it of from 8.30am onwards. So this is what I did, however when I got there I was very rudely told by one of the staff I could not book it in till 10am. I explain the telephone call and said I was told to take… Read Full ReviewVisit evanscycles.com
Written on: 05/11/2009
Staff seem uninterested. Visited the Westbourne Grove store three times with cash in hand to purchase a folding bike and found it difficult to get attention. Ended up going to Simpson Cycles due to their helpful phone manner. Simpsons took the time to asked questions and make suggestions. These are basic sales skills but helpful for business. Spent GBP1500. I have been to the Fulham Evans Cycles for accessories (light) and found them more helful… Read Full ReviewVisit evanscycles.com
Written on: 30/10/2009
Apalling. the website said my bike was in stock, tried ringing the store (several times) to double check, no answer. went to my local store, which wasnt exactly local, only to find out the bike was not in stock. when i did finally pick my bike up it was poorly assembled. customer service was disgraceful, bunch of incompetent kids too busy organising their social life to care. I will not be going back there and would advise others to stay away… Read Full ReviewVisit evanscycles.com
Written on: 24/10/2009
Not to be trusted - the after sale service is poor and mistrusting of the customer… Read Full ReviewVisit evanscycles.com
Written on: 15/10/2009
Courier company expect the customer to wait in for an entire day and will not shift on this policy. Rang Evans - didn't care about the problem and said to ring the courier. Told Evans the order would have to be cancelled as too expensive/impractical to wait in an entire day. They couldn't have cared less, or that I would be informing my professional athlete friends of the lack of service. Suggested I come and pick the bike up from them - 50 miles away! Wouldn't understand that this is not… Read Full ReviewVisit evanscycles.com
Written on: 14/10/2009
We seem to have had a different experience to some reviewers....ordered a bike and quite a few accessories which were delivered in 6 days. The bike came well put together & with manuals etc., all well packed. There was an ordered & listed item missing from the delivery but that was sorted out quickly and painlessly over the phone (got it within 3 days)… Read Full ReviewVisit evanscycles.com
Written on: 22/09/2009
Neanderthal customer service at Evens Cycles! Seemingly all they care about is high fiving their mates and organising their weekends.. really irritating couldn't give a 'hoot' attitude makes me shudder when I have to darken their door..
Bike came woefully assembled, when I asked why my handlebar grips wouldn't fix in one position and kept spinning round, they simply shrugged their shoulders.
When I went back a few months later to see if I could upgrade to Shimano Tiagra and drop bars, they… Read Full Review
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