Evans Cycles Reviews - www.evanscycles.com

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“Staff seem uninterested. Visited the Westbourne Grove...”

Written on: 05/11/2009

Staff seem uninterested. Visited the Westbourne Grove store three times with cash in hand to purchase a folding bike and found it difficult to get attention. Ended up going to Simpson Cycles due to their helpful phone manner. Simpsons took the time to asked questions and make suggestions. These are basic sales skills but helpful for business. Spent GBP1500. I have been to the Fulham Evans Cycles for accessories (light) and found them more helful… Read Full Review

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“ Apalling. the website said my bike was in stock,...”

Written on: 30/10/2009

Apalling. the website said my bike was in stock, tried ringing the store (several times) to double check, no answer. went to my local store, which wasnt exactly local, only to find out the bike was not in stock. when i did finally pick my bike up it was poorly assembled. customer service was disgraceful, bunch of incompetent kids too busy organising their social life to care. I will not be going back there and would advise others to stay away… Read Full Review

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“Not to be trusted - the after sale service is poor and...”

Written on: 24/10/2009

Not to be trusted - the after sale service is poor and mistrusting of the customer… Read Full Review

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“Courier company expect the customer to wait in for an...”

Written on: 15/10/2009

Courier company expect the customer to wait in for an entire day and will not shift on this policy. Rang Evans - didn't care about the problem and said to ring the courier. Told Evans the order would have to be cancelled as too expensive/impractical to wait in an entire day. They couldn't have cared less, or that I would be informing my professional athlete friends of the lack of service. Suggested I come and pick the bike up from them - 50 miles away! Wouldn't understand that this is not… Read Full Review

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“We seem to have had a different experience to some...”

Written on: 14/10/2009

We seem to have had a different experience to some reviewers....ordered a bike and quite a few accessories which were delivered in 6 days. The bike came well put together & with manuals etc., all well packed. There was an ordered & listed item missing from the delivery but that was sorted out quickly and painlessly over the phone (got it within 3 days)… Read Full Review

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“Neanderthal customer service at Evens Cycles!...”

Written on: 22/09/2009

Neanderthal customer service at Evens Cycles! Seemingly all they care about is high fiving their mates and organising their weekends.. really irritating couldn't give a 'hoot' attitude makes me shudder when I have to darken their door..

Bike came woefully assembled, when I asked why my handlebar grips wouldn't fix in one position and kept spinning round, they simply shrugged their shoulders.

When I went back a few months later to see if I could upgrade to Shimano Tiagra and drop bars, they… Read Full Review

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“Appalling customer service. Bought a £1000 (reduced...”

Written on: 28/08/2009

Appalling customer service. Bought a £1000 (reduced from £1800!) bike from Evans and it came with no owners manual even though they admitted it should have. They then suggested I contact my local store even though I had ordered it over the phone from Evans central. Told them I thought this was poor service and THEY should contact their supplies and order one and was told that they are only sent with new bikes (so where had mine disappeared to?) and so weren't available!

Customer service? I… Read Full Review

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“The bike from Evans Cycles was pooly assembled....”

Written on: 25/08/2009

The bike from Evans Cycles was pooly assembled. Brakes, gears and seat post not correctly assembled (in fact dangerous). Bike stand became loose. When problems bike was returned to shop they failed to fix in the time stated and never phoned. It was impossible to get through to the shop on the phone. In the end I insisted on a refund… Read Full Review

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“Complete waste of time. Bike supposedly in stock, then...”

Written on: 17/08/2009

Complete waste of time. Bike supposedly in stock, then Evans Cycles informed me that date had slipped by a week, then two months. Gave up, cancelled order, bought same bike from local shop, 3 days delivery! Same story for helmet, delivery within five days promised, needless to say had to phone because of non-delivery. Helmet going to be sent from another branch, I should receive by the end of the week. Moral: Buy local give Evans a miss… Read Full Review

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“I have purchased a bicycle online from Evans Cycles ...”

Written on: 09/07/2009 by montonero (1 review written)

I have purchased a bicycle online from Evans Cycles which was "in stock". After not hearing from them for a week, nor getting my bike, I called and found out that they don't even know when they will be able to ship me the bike. Order cancelled, time wasted. Avoid!… Read Full Review

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“I feel that Evans Customer service is very poor. They...”

Written on: 27/10/2008

I feel that Evans Customer service is very poor. They appear to me to be a sales based organization and I felt as though once I had handed over my money they took almost no interest in me. When challenged on why it takes weeks to replace a safety critical part on warranty they blamed the manufacturer. I found that very suspicious and contacted the manufacturer direct, in fact they told me it had taken Evans 2 weeks to send the part to them in the first place. They had sent the part out… Read Full Review

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“Evans Cycles were very friendly both on email and on...”

Written on: 24/09/2008 by hardkid (1 review written)

Evans Cycles were very friendly both on email and on phone, fast reply for all questions, very high after sale support level.

Very friendly and pleasure to deal with, but bad points are too serious for me. If they fix payment system it will be really great online store… Read Full Review

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“Bicycle seemed poorly assembled to me. Front wheel and...”

Written on: 02/08/2008

Bicycle seemed poorly assembled to me. Front wheel and pedals appeared loose. Seemingly apathetic staff. I found it almost impossible to get through on the phone. When they carried out a repair they used an incorrect part… Read Full Review

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“Evans Cycles www.evanscycles.com what a great web...”

Written on: 15/04/2008

Evans Cycles www.evanscycles.com what a great web site. I found everything I needed and more. I placed my order and got everything right on time no problems what so ever. A great all round experience. The site looks great and the prices are pretty good as well. I have been recommending this site to all my cyclist friends and will definitely be using it again… Read Full Review

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