Evans Cycles Reviews - www.evanscycles.com

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“Poor Service. Rude and arrogant staff.”

Written on: 10/04/2013

I measured the fridge for you and it is 195cm tall, 60cm wide and 62cm deep :-) I hope this helps with your fridge purchase… Read Full Review

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“Low Prices & Free International Shipping!”

Written on: 08/04/2013

I bought a lot of stuff from them and very pleased with their prices especially with the discounts, promo codes and free international shipping. Their contact center agents are helpful too! I'd definitely purchase my next bike parts again from them… Read Full Review

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“Ride Event Woking”

Written on: 07/04/2013 by Psnapon (1 review written)

Would just like to say excellent job in organising the off road ride event in Woking on Saturday 6th April. 1st class event and a credit to Evans, the sun came out in time and we all had a good ride, and the chilli was a welcome treat at the end, Many thanks Paul… Read Full Review

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“Shocking customer service from Ben Milton Keynes”

Written on: 05/04/2013 by Paul1924 (1 review written)

Shocking shockingly bad customer service from store manager Ben Milton Keynes. My Brompton has been retuned three times with the chain coming off and jamming into the frame. Evans told me it is my problem. They will keep repairing but offer no long term solution. Bike was serviced 5 weeks ago. Chain came off again. Ben wiped his finger along the chain and said this was my fault because of the dirty chain. No compensation - Ben laughed in my face and told me to stop being defensive… Read Full Review

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“Arrogant staff. Poor service. Not again.”

Written on: 03/04/2013

Having read good things about the Lapierre Zesty 314 I visited Evans Cycles in Birmingham so I could ride it around the block before committing. They didn't have one in-store so arranged for one to be brought over from their central warehouse. They said I would need to leave a £50 deposit but when I got to the store they needed the whole £2300. After riding it around the block, one of the managers gave me the hard sell telling me that it would sell out very quickly and if I didn't buy it… Read Full Review

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“V. GOOD SERVICE”

Written on: 28/03/2013 by mathewaughan (1 review written)

I just wanted to pass on the pleasant experience I had when buying a bike from your Cardiff store. I am a novice when I comes to MTBs And the advice when buying was very good indeed. I dealt mainly with Rich but everyone I dealt with was helpful without being patronising. I took my time with my decision but did not feel pressurised to make a purchase and the bikes were kept in longer for me to test drive when I was ill. Think it is also very good that I can have a 1st service after 6-8 weeks… Read Full Review

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“gold service”

Written on: 25/03/2013

just had my hybird boardman cycle serviced in evans store lewins mead bristol . apart form the general knowledge of the guys on the phone the service and the actual bike service was first class . my bike was in what i thought was a pretty minging condition but now it feels better than when i first bought it from halfords ( no comment ! ). i will use them again and recommend them to friends etc . keep it up… Read Full Review

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“Excellent service”

Written on: 23/03/2013 by BikerGrandma (1 review written)

This is the first time my husband has bought a bike from Evans Cycles and he did so with a bit of trepidation as it was a lot of money he was parting with. From the outset we both felt very confident indeed. We got update emails regularly, which showed that we had not been forgotten and then we saw the wonderful explanatory video on what to do when the parcel arrived. It arrived on time and everything was as it should be, nothing damaged. The bike he bought was for his 8 yr old grandson who… Read Full Review

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“Damaged goods recieved, Terrible Service.”

Written on: 20/03/2013 by 57276luby (1 review written)

Ordered a 'saris Bones 2' bike carrier. Upon arrival the box was absolutly battered, let alone not the orignal manufactures box, and from reading a few reviews on here, this seems to be a common occurance! also had no internal protection... So, The item was damaged and also appered to be 'used'... I ordered from Evans Cycles despite finding the item nearly £13 cheaper elsewhere online, but decided to pay over the odds, as i assumed they were a reputable re-seller... I ordered a spare part from… Read Full Review

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“fuji mountain bike”

Written on: 20/03/2013 by Firkin-Jeffery (1 review written)

Ordered the bike Saturday lunch received Tuesday, that was free del. i phoned my order in, the guy taking my order was knowledgeable, easy going, no rush, friendly. I was constantly kept up to date with my order by email. the emails were full of relevant info. I certainly would recommend Evans Cycles as excellent to deal with. On On Firkin-Jeffery!!!… Read Full Review

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“Item delivered on time at good price”

Written on: 15/03/2013

I bought a small hand pump. It works and the price was good. Delivered in a reasonable amount of time… Read Full Review

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“Good customer service”

Written on: 15/03/2013

Sent the wrong bike, but swiftly rectified this and the manner on the phone was respectful and apologetic… Read Full Review

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“Knowledgeable Woking Store”

Written on: 12/03/2013 by Happy-GoPro-Owner (1 review written)

I visited to get a demo of a GoPro camera. I got a comprehensive demo and was taken through the device itself, and the options you could get. I was told that the on-screen example was a movie using its predecessor model and the quality on that was really good too. I wanted to get the whole package as one purchase and unfortuntely the Woking Store didn't have what I needed, but I was encouraged to buy online from Evans which I did. I was under not pressurised sales patter to purchase there and… Read Full Review

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“Great Kingston on Thames”

Written on: 12/03/2013

Hi, I ordered Road shoes on line & they arrived at Kingston store a few days later. The Manager of the store made sure that they were a good fit once on my foot. Great service… Read Full Review

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“Know nothing staff.”

Written on: 11/03/2013

The B and Q of cycle shops ...rude staff who know nothing about bikes. To be avoided.....Chiswick branch. … Read Full Review

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“Great service friendly and very helpful to novice owners”

Written on: 10/03/2013 by gtiracer (1 review written)

I would like to commend the service I received from then Gateshead Metro Centre branch was fantastic. As a novice rider I need help with choosing a new chain set and rear cog. I found that not only did they explain the options they offered a great selection of items with great value. The fitting service is very affordable, quick and reliable. I would recommend any rider who need replacement part or advised to use this store. The difference from the local specialist was vast. Evans was… Read Full Review

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“Inaccurate information and poor customer service”

Written on: 05/03/2013

Utterly disappointed at the poor service provided by Evans Cycles. I placed an order for a pair of road cycling shoes on Sat 16 Feb at the Bristol store for home delivery. At the time of ordering I was told the shoes were in stock and would take 3-5 days. After 4 days I rang to check the status of my order only to be told that the shoes were now not in stock in my size and had been ordered direct from the supplier (despite me checking on Evans' website daily and the site stating that the… Read Full Review

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“new bike with scratches and damaged wheel + poor service”

Written on: 02/03/2013 by Sarahb4321 (1 review written)

I went to Evans in Clapham on Saturday 2nd March 2013 in the morning to test the 2 bikes I ordered with the intention to buy one of them. Both of them had actually scratches, one of them had a damaged wheel and cables clips replaced by cheap cables ties (they of course did not mention this to us, we noticed by our own!)...When we asked to talk to the manager, he did not come over and when he finally went out of his office, my partner went to talk to him and he replied "talk to the sales man"!… Read Full Review

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“Great price but hidden fees”

Written on: 02/03/2013 by TrueStory (1 review written)

I ordered a few bike bits for overseas delivery, understanding the standard warning about Evans not being responsible for duties/taxes. My items haven't arrived, but the courier has said I can either pay them a 100% fee (i.e. taxes/duty = $30, courier wants $60) over the phone for them to attempt delivery or else they will destroy the items. In response to my email to Evans I was told that they might destroy them and then no refund will be possible. DHL is primarily to blame, but clearly it… Read Full Review

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“Best cycle store”

Written on: 22/02/2013 by ago.homer (1 review written)

I'm from Rome, and I wish they were here. Superb Customer Service, fast international delivery (FREE most of the times), discount codes, huge amount of available items... I don't need a physical store, I don't even have to move from home. I've read very negative reviews on it, I cannot tell anything about that. Things may happen, but the CS is so kind that one can fix problems if they occur… Read Full Review

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