Evans Cycles Reviews - www.evanscycles.com

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“Best In The High Street”

Written on: 10/10/2012 by HardtailMTB (1 review written)

Not only the best cycle and accessory shop in the high street but by far the best shop in the high street. Evans' customer service, expertise and after sales service are more than excellent and I would suggest that your first and only visit when looking for advice or to purchase anything bike related is to go straight to there. Their pricing is fair and they do not ofer cheeper bikes that some sports shops offer, but let's face it you only get what you pay for and buying a cheep bike may… Read Full Review

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“Always great service”

Written on: 10/10/2012 by cheshire123 (1 review written)

Great range of products at sensible prices, well packaged, delivered quickly. What more do we need?… Read Full Review

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“Trustworthy”

Written on: 10/10/2012

I've mostly bought cycle clothing from Evans. The goods always arrive promptly. Returns are straightforward. Enquiries are dealt with professionally. They are as you would hope more on-line businesses would be… Read Full Review

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“Staff Are Great”

Written on: 10/10/2012 by Axewoundwaring (1 review written)

Every time i have been into Evans, i have been greeted by really knowledgeable and helpful staff. Being a bit of a novice a few months back i had a lot of questions about which bike to buy and what gadgets were best etc, to which the staff at evans were able answer every time and i couldn't be happier with any of my purchases. I am now on the road to John O'Groats to Lands End after doing a couple of big rides and am really getting the most out of my bike and equipment thanks to the guys who… Read Full Review

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“This is how online shopping should be”

Written on: 10/10/2012

Great product selection at the best online prices, free next day delivery too. It's what I want an online retailer to be… Read Full Review

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“Competitive and reliable ”

Written on: 10/10/2012 by stevo35 (1 review written)

I have ordered many items from Evans Cycles from my bike to clothing , all of it was delivered on time as promised and returns were dealt with quickly… Read Full Review

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“I have never been let down by these guys”

Written on: 10/10/2012 by Bigcliff1 (1 review written)

In the many years of cycling I have always been able to totally rely on Evans to keep my bikes serviced professionally They have always been there for the best advice and friendliest support. I would recommend to anybody… Read Full Review

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“Price Match Honoured!”

Written on: 10/10/2012 by hodgy77 (1 review written)

I have always found Evans cycles to be very competitive and with a nice, easy to use website. On the occasion that their price is higher than the market value, they have always honoured a price match. I have only had to contact customer services once and they were very friendly and helpful… Read Full Review

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“Thank Evans!”

Written on: 08/10/2012 by IBuyedABike (1 review written)

Needed a new bike in a hurry and after unsuccessfully looking round my local bike shops, decided to try Evans Cycles. They had exactly what I needed at a good price, with super fast delivery. I placed my order Friday morning and it arrived Saturday morning. The best thing about ordering online from Evans is that they practically build the bike for you, all I had to do was put the pedals on and straighten the handlebars. It was as easy as that. I would definitely recommend Evans Cycles and will… Read Full Review

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“Fantastic new shop.”

Written on: 08/10/2012 by PaulCannon (1 review written)

I recently collected my new Cooper Cycle from the Cardiff Store. Fantastic cycle,superbly assembled, really friendly and helpful staff. I highly recommend shopping there I certainly will. The offer of 2 hours free car parking in Dumfries Place car park for customers is an outstanding initiative… Read Full Review

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“best cycling store”

Written on: 08/10/2012

I enjoy shopping at evens for a variety of reasons.They have a very extensive range of cycling products they often have things on offer and their online shop is equally as enjoyable. The orders arrive quickly the offers are very competitively priced and the returns policy is the best i have experienced in any shop.i would have difficulty faulting any aspect of this store… Read Full Review

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“So far - terrible”

Written on: 05/10/2012 by ADasGupta (4 reviews written)

I live in switzerland and an enthusiast told me about evans cycles. I ordered a multiple order online tempted by their website and international facilities. over a week later I decide to ask them re: status of order only to get a reply back that they have lost my order, and would I like to re-order. Considering they had already confirmed the order and money had been taken from my credit card, clearly this was not a preferred option - and I send pdf's of the proof of order and payment. I have no… Read Full Review

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Evans Cycles's Response to ADasGupta's Review

Written on: 08/10/2012

Dear ADasGupta,

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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Adasgupta's Response to ADasGupta's Review

Written on: 16/10/2012

Interesting strategy they take - offering the email below as a conciliation - I wrote to it - no response!!!!!

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“Desire to Please ”

Written on: 04/10/2012 by Dobsonsim (1 review written)

In my view a company is defined by how it deals with things that go wrong, rather than right. This was certainly the case when I ordered from Evans. Things went wrong and there was a little lack of communication. However once I raised the issue, the level of service and desire to ensure that I was for want of a word a “Happy Camper” was great. From multiple contact points I was engaged to take me through my purchasing journey and the Store in Milton Keynes offered help and advice when… Read Full Review

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“Great service at Evans Cycles Wandsworth”

Written on: 01/10/2012 by HavnaBlaugrana (1 review written)

I bought some new road shoes and pedals from Dom A at Evans in Wandsworth - service was excellent - good advice on shoes and pedals, plus he took the time to fit my cleats to my shoes, which was tricky given the type of shoes and pedals. Would certainly use this branch again and in particular would ask for Dom… Read Full Review

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“Great team! ”

Written on: 28/09/2012 by AmaliaRosca (1 review written)

It was fantastic to received a fast feedback to my request! I bought a cyclo computer form Canarry Warf, but when I comeback at home in Romania, I sow that a piece was missing...But your team help me and now I wait to receive the piece. Thank you, great job! Amalia… Read Full Review

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“Fantastic informative and fast service”

Written on: 26/09/2012 by KeepShopper (1 review written)

I've previously worked with bikes, assembling and selling them while working at Halfords, so I feel a little qualified in being able to heap praise on Evans service, processes and staff. Firstly - their website is excellent, its easy no navigate, clear and informative. The email updates are informative, regular and very much welcomed. It doesn't take much to work to this standard, this attention to detail, but so many companies don't do it. The product itself was spot on. They thoroughly set… Read Full Review

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“Worst service ever online”

Written on: 26/09/2012

Initial order was well handled, and then i started getting emails and txts with status reports. looks good, i thought. but then the trouble began. turned out the emails and txts had nothing to do with the real status of my order. they "delivered" the bike to the shop, but the shop said they didn't have it. neither the shop or the online folks seemed to care, though. when they finally "found" the bike and i went to pick it up, it wasn't ready even though i had been promised it would… Read Full Review

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Evans Cycles's Comment

Written on: 01/10/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Great organisation, some dodgy franchises”

Written on: 20/09/2012

I buy most of my bike equipment online. Recently I developed a conscience and decided to put my business locally by ordering items through Evans and picking them up at the store through their 'deliver to store' feature. In theory it is great - order practically anything you want at competitive prices and pick it up locally to avoid postman fiascos. The principle was sullied by incomprehensible and inexcusable bad support by my local York store. After a bit of drama actually getting the right… Read Full Review

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“Helpfull friendly knowledgeable ”

Written on: 18/09/2012 by Philliphutchinson (1 review written)

Last Sunday 16th I went into the Leeds shop with my wheel which I was unsure if I needed a tyre or new wheel, the guy who served me thomas g was the most friendly Helpfull guy I've had the pleasure to deal with. Even fitted it for free for me. Love Evans love the staff love the bikes. Well done keep up the good work… Read Full Review

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“Out of stock selling”

Written on: 18/09/2012 by Pogliaghi (1 review written)

I recently paid for a 2011 can Osaka flash online. They stated on the order reply that it could take up to 10 days for delivery. after waiting for a week, I thought this is strange they have not contacted me about delivery. So I gave them a call , only to be told it was sold out. And could they offer an alternative. Honestly! One week and no contact not a message. They kept my money for a week and no message. Appalling service. I will never buy again. Or reccommend there service to anyone… Read Full Review

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Evans Cycles's Response to Pogliaghi's Review

Written on: 24/09/2012

Dear Pogliaghi

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: contact.us@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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