Evans Cycles Reviews - www.evanscycles.com

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“I've had terrible problems with Evans Cycles. ”

Written on: 27/08/2010

I've had terrible problems with Evans Cycles.

Had big issues getting the bike I wanted in to the store to test it out for size. It arrived dented 2x (we think the Kingston store never bothered to return the first one back, as what are the chances the same bike is sent from the warehouse 2x with a dent in the same place?). No apology was made for this dent and inconvenience caused getting us in to view the bike. How could no one have noticed such a great dent when fitting the pedals?

Next time… Read Full Review

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“Having already ordered my bike online I was really...”

Written on: 21/08/2010 by chicaboomps (1 review written)

Having already ordered my bike online I was really concerned to read all of the bad reviews about Evans Cycles and was on the verge of ringing to cancel my order. However, I had absolutely nothing to worry about. I placed my order on Sunday afternoon, choosing standard delivery (i.e. delivery 5-7 days after order). Around midday on Tuesday I received a phone call from Evans to advise me that my bike had been dispatched and would be delivered the following day, which it was. Great value bike… Read Full Review

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“Ordered bike and accessories in early July. Recieved...”

Written on: 20/08/2010

Ordered bike and accessories in early July. Recieved bike and most of accessories within the 14 days. The helmet was delivered over 5 weeks late! Even though the website says "10-14 days". The service is useless. Numerous times, I phoned and emailed for status updates on delivery. The staff just did not know. Once, someone told me that it was ordered from ths supplier and would arrive within 2 weeks. Then 2 weeks later, I emailed again only to be greeted with a response: another 2 weeks for the… Read Full Review

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“My review (unfortunately) is like the majority - don't...”

Written on: 18/08/2010

My review (unfortunately) is like the majority - don't even think about it!

Ordered a bike over a week ago the website confirms in stock - just had a phone call now they can't source the bike as its old stock

Tried to bully me over the phone to change my order to a different bike, no chance, so hopefully my refund is on the way.

Salesman was aggressive; woman in customer support not much better - BUYER BEWARE… Read Full Review

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“Bought a bike i got it in the time they said when it...”

Written on: 17/08/2010

Bought a bike i got it in the time they said when it arrived it was damaged i rang customer services they said for me to send pictures they did not get back to me so i rang them they said they would offer me £30 i said the bike is damaged and all you offer is £30 they said it was not damaged enough. when i pushed them they offered £50 it was minor damaged so i acepted they said they would put them in the post a week ago still waiting rang them yesterday they said they had put them in the post… Read Full Review

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“Ordered two bikes. Was told instore that they would...”

Written on: 05/08/2010

Ordered two bikes. Was told instore that they would arrive together within 5 working days. One arrived within two days (great). Rang customer services. Apparently the person instore did not check stcok and said it wouldbe with me on friday (approx two weeks after ordering and paying!) Rang customer services on thursday to check if i would recieve the bike on friday. They said it was in a branch and should be put on a carrier and that they would contact me to let me know when it will be… Read Full Review

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“Lengthy time to process order, and bikes not priced...”

Written on: 01/08/2010

Lengthy time to process order, and bikes not priced correctly leading to disappointment when the bike I chose ended up being £500 more than the ticket price. No call to request build date- had to chase. Lack of communication in shop leading to frustration. Poor customer service when collecting the bike… Read Full Review

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“******DO NOT DEAL WITH EVANS CYCLES****** ”

Written on: 01/08/2010

******DO NOT DEAL WITH EVANS CYCLES******
ALL THE BAD REVIEWS I HAVE READ ARE JUST LIKE MINE.
THEY TAKE YOUR MONEY AND FOB U OFF,I PLACED MY ORDER
TWO WEEKS AGO, WEBSITE SAID (IN STOCK).3-5 WORKING DAYS
DELIVERY STILL WAITING.SPOKE TO SO CALLED CUSTOMER SERVICES
THEY SAID ITS DUE IN ??????… Read Full Review

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“WHAT A BUNCH OF.....brilliant, helpful, knowledgeable,...”

Written on: 30/07/2010

WHAT A BUNCH OF.....brilliant, helpful, knowledgeable, polite and friendly staff. I cannot state what the other Evans Cycles outlets are like as my dealings were solely with the branch at THE CHILL FACTORE in Manchester. Can't priase them enough and thank them for a memorable, poitive buying experience. Marc the manager and Owen are a credit to the company. There is too much to mention as to why this review is so good, but my circumstances were 'new to the mountain biking sport', with limited… Read Full Review

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“Ok, they were just terrible i dont know where to...”

Written on: 30/07/2010

Ok, they were just terrible i dont know where to start....

Ordered a £300 bmx, didnt come after 2 weeks, phoned up and they said they'd have it in another week..., that week passed and i phoned up again and they said that they wouldnt be able to stock it, sold me an alternative, another week went by before i finally recieved it.

Was forced to make a second order due to stockage of parts, ordered 2 items to the store, some how they are incapable of putting them both in a van at the same… Read Full Review

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“I recently purchased my bike through them as they were...”

Written on: 28/07/2010

I recently purchased my bike through them as they were the cheapest option but man, what is up with their staff??

First Issue - Staff did not know any details about the Cycle2work scheme and wasn't even interested in finding out for me. As soon as I mentioned it he switched off as I didn't have a wheelbarrow of money towed behind me. But then he did advise me to visit their website which had all the details on (still what's the point of me going into the store)

Second Issue - I have… Read Full Review

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“As per some of the other reviews I have read, customer...”

Written on: 27/07/2010

As per some of the other reviews I have read, customer service staff ar short, sharp, rude and unhelpful. I paid for a bike and they took the money straight out of the account at beginning of June. Because they have not been able to supply a bike that isn't damaged, only at the end of July (I hope) I will get my money back.

Really disappointing and surprised they stay in business!… Read Full Review

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“The service from this company is a joke ...the people...”

Written on: 27/07/2010

The service from this company is a joke ...the people you speak to will promie the earth but nothing happens… Read Full Review

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“AFTER BUYING A PINNACLE NO 2 MANS BIKE AND ACCESSORIES...”

Written on: 26/07/2010

AFTER BUYING A PINNACLE NO 2 MANS BIKE AND ACCESSORIES EARLIER IN THE MONTH AT THE NEW LAKESIDE STORE AND RECEIVING EXCELLENT HELP AND ADVICE WE HAVE SINCE BEEN IN ON TWO OCASSIONS TO GET ADVICE ABOUT A BIKE CARRIER FOR THE CAR, THE 1ST TIME STAFF HELPED DEMONSTRATE HOW IT FITS ON THE CAR, ON THE CAR. TODAY ON VISITING THE STORE AGAIN THEY HAVE ANOTHER MORE EXPENSIVE TYPE,{ WHICH WE WERE TOLD CAN BE LOCKED ONTO THE CAR,HENCE THE PRICE BEING DEARER)IN THE STORE AND WE RECEIVED AGAIN EXCELLENT… Read Full Review

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“Disaster - a week before the Etape a crack was...”

Written on: 26/07/2010

Disaster - a week before the Etape a crack was discovered in my carbon Trek. Of course I was very upset. I spoke with Evans and with Trek who both undertook to find a solution in time for the Etape. Thanks to the excellent service from Gatwick store of Evans a bike was found for me to cycle in France. Trek also worked with Evans to provide a solution in the event Evans could not get a bike for me.
Chapeau to Evans and Trek !!!
I remain a fan of both
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“Arrogant staff. Simply treat you as if you were too...”

Written on: 15/07/2010

Arrogant staff. Simply treat you as if you were too much trouble. 'if you don't ask us we don't know your there' was the response to a 10 minute wait from a bloke who appeared behind the till like Mr Ben's shop assistant. I don't wear a badge saying Customer, but he wasn't wearing one that said staff or even a uniform and had mistaken him for a customer chatting to another member of staff. Everything seamed too much trouble and a left feeling like I was the one who'd been taken for a ride… Read Full Review

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“OK, finally community manager at Face Book helped. ”

Written on: 02/07/2010 by philiplai (1 review written)

OK, finally community manager at Face Book helped.

Will, was able to assist me a great deal. He directed customer service to get clarification on what happened and etc. Most importantly, they managed to provide an answer as to what caused the delay in responses. Upon solving their internal email issue, my order was shipped and I have received it within 3 working days via UPS. I truly appreciate their effort in restoring customer confidence and like to thank the team at Evans Cycles… Read Full Review

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“What a nightmare! ”

Written on: 01/07/2010

What a nightmare!

I have had nothing but trouble with this company, their customer service (or lack of) is appalling.

I ordered a bike which I was told was in stock and ready to be dispatched within 3 working days. Two weeks later I was still waiting and after numerous lengthy calls to customer service they finally agreed to send me a better model for the same price, this was also delayed and went it finally arrived a further week later, was damaged, this was obviously caused in the… Read Full Review

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“This is by far the most irresponsible online retailer...”

Written on: 28/06/2010

This is by far the most irresponsible online retailer I have come across!
Online inventory clearly indicated there were stock for my desired wheel set and I have not gotten any shipping info for over 11 Working days now! International calls were also not answered and put on hold under IVR!
Reaching out to community.manager at face book does little to no help at all, all they ever reply was items are in stock and would ship within 3-5 working days! I waited and waited and waited till my credit… Read Full Review

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Philiplai's Comment

Written on: 02/07/2010

OK, finally community manager at Face Book helped. Will, was able to assist me a great deal. He directed customer service to get clarification on what happened and etc. Most importantly, they managed to provide an answer as to what caused the delay in responses. Upon solving their internal email issue, my order was shipped and I have received it within 3 working days via UPS. I truly appreciate their effort in restoring customer confidence and like to thank the team at Evans Cycles.

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