Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
2003
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Click and Collect from Evans Leicester”

Written on: 06/10/2015 by Landyboy (1 review written)

I ordered a workshop stand and a couple of other items. These were separate orders, but there was no problem with them being picked up jointly. The staff were friendly and helpful, offering to help carry the items to my car. I would definitely use this store again. The workshop stand is well made and whilst it needed to be put together, I believe it's fair to assume that if you couldn't manage this, then maybe you shouldn't be using the thing. Now I've got one, I can't see how I've managed… Read Full Review

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★★★★★

“Always superb knowledge and customer service. Good...”

Written on: 06/10/2015 by andyjennings90 (1 review written)

Always superb knowledge and customer service. Good range and regular offers available in store and via online shop. Have bought range of products from bikes to gear and servicing and it's all been to a high standard. Would definitely recommend to friends and family. Worth mentioning that it's not the cheapest place - however quality makes up for it. Also there are a lot of stores nationwide which comes in very useful. … Read Full Review

Cjl3471's Response to andyjennings90's Review

Written on: 06/10/2015

Yes, as. I have only made use of the Gatwick store, that experience spanning 5/6 years has been very good.

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★★★★★

“Very helpful staff, fast and easy ”

Written on: 06/10/2015 by jfm77 (1 review written)

Ordered online, due to good prices, and big name. Then wanted to add something to order - so called up and this was done very swiftly and efficiently. Delivered quickly… Read Full Review

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★★★★★

“Good website and shop service”

Written on: 06/10/2015 by Kashn101 (1 review written)

I have bought items directly from the website and by visiting my local store in Guildford and am very pleased with both. Staff at Guildford were both knowledgeable and helpful. It is useful to be able to check on the website if items are at your local store… Read Full Review

Cjl3471's Comment

Written on: 06/10/2015

Again, I only comment on my experience when visiting the Gatwick store. It has always been a successful experience, and usually resulted in me emerging with a better choice than I would have made myself.

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★★★★★

“Top marks for customer service”

Written on: 06/10/2015 by penkov (2 reviews written)

From buying my first "grown up" bicycle five years ago to getting my third one a couple of weeks ago (this cycling obsession got out of control pretty quickly) Evans Cycles was my first port of call for all things in any way related to cycling. Reasonable pricing, good choice and remarkably easy returns - I never had a bad experience with Evans really - and many time the guys were exceeding all my expectations! One thing I wish I knew earlier - check out their fantastic RideIt events -… Read Full Review

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★★★★★

“A trustworthy, reliable shop whom I would highly recommend”

Written on: 27/09/2015 by DenisseBowers146 (1 review written)

I bought a Garmin 1000 on line just before going on holiday and paid for Sunday delivery. Delivery at home is exceptionally efficient with a text message in advance stating delivery time to within 30 minutes. (Our gas provider can't even turn up on the right day!) Unfortunately after using it for 14 days, it still didn't work properly and so I went to the local branch where it was exchanged without problem. I had also bought a Mio strapless heart rate monitor for my wife as she found a chest… Read Full Review

Cjl3471's Comment

Written on: 06/10/2015

Yep, the Gatwick store (only store that I use) has been a success for me over the past 5/6 years.

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★★★★★

“special specialists”

Written on: 21/09/2015 by diri47 (1 review written)

all aspects of dealing with Evans are first class, not least the exceptional breadth of expertise of the staff… Read Full Review

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★★★★★

“Best Aftersales Service ”

Written on: 17/09/2015 by 1974Burgess (1 review written)

I read a lot of reviews before I buy products and notice there are particular websites and stores that stand out especially for help, patience and advice when buying an expensive bike. You get that naturally at Evans Guildford branch but you also get fantastic Aftersales Service and although there are nearer branches and some good independents nearer to home I prefer to go the extra 14 miles to Guildford because the staff there have consistently over-delivered for over 3 years. They cover… Read Full Review

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★★★★★

“Excellent!”

Written on: 12/09/2015

I've ordered on line, collected from the stores & had great service. Really good helpful staff, nothing is too much trouble & very knowledgable. Can recommend Evans preston & manchester cycle centre stores… Read Full Review

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★★★★★

“The bike I wanted at the price I wanted to pay.”

Written on: 09/09/2015

I am 58 years of age & I wanted a comfortable road bike that would give me performance. I was drawn to the Specialised Roubaix SL4 sport & the team in Preston ordered one in & a Cannondale Synapse so that I could compare the two. The team had the bikes ready & after taoing them for a test ride I had no doubt that the Roubaix was the bike for me. The Preston team were very helpful & after amicable negotiations we arrived at a price that I was happy with. It was that simple & I got a great… Read Full Review

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★★★★☆

“National Shop Local.”

Written on: 07/09/2015 by Peterson433 (1 review written)

I like the idea that you can go online and order the goods. Then call into my local branch and have a look at the actual product and make the final decision. The staff at the Leicester branch are helpful, polite and seem to give a balanced opinion… Read Full Review

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★★★★★

“Great service for female cyclists”

Written on: 07/09/2015 by springwellian (1 review written)

I ordered a pair of cycling shoes online and collected them from the store. The staff member who brought them from the store room for me made sure they fitted and I was happy with the shoes before I left the store. This made me feel the staff respect female cyclists. Also, I had booked my bike in for a Friday to have the gears tweaked. I called into the store on the Thursday evening to ask if I could leave my bike for the next day as this was more convenient for me. The mechanic asked what… Read Full Review

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★★★★☆

“Place to go”

Written on: 07/09/2015 by Forbes482 (1 review written)

Whenever I visit Evans stores I am very pleased with the fact the staff are very knowledgeable with a great deal of experience and it must be said, enthusiasm. If you require guidance on anything to do with cycling whether it be bikes, products or clothing they really are the place to go… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/09/2015 by Kaila80 (1 review written)

I popped into my local Plymouth store and as per usual great customer service, staff are always friendly and very helpful. Very happy to shop at this store again… Read Full Review

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★★★★★

“great service”

Written on: 07/09/2015

Used evans many times they are always polite. Never pushy like some other stores around the greater manchester area. Have bought a few bikes and many products. They are always very knowledgable of all of thier products. Took my carbon bike for a strip down once. They did a fantastic job. Gave me some free parts and great advice for future tune ups myself. Cant thank them enough. However, some of thier discontinued products i have been lookiing for have not been available. That was my only… Read Full Review

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★★★★★

“Picked up a Cycle to Work scheme bike here, very helpful”

Written on: 06/09/2015 by Adkinsyo1964 (1 review written)

The guys at the store were a fantastic help. I would certainly recommend! I picked up a Cycle to Work scheme bike from here. Even though the staff I saw were not the original seller they were more than happy to help out and answered all of my newbie questions; and helped with decisions on other parts that I was interested in. The store was very popular and busy, but I had a pre-booked appointment and only had to wait a few minutes on a very busy Sunday morning. I still had my test ride… Read Full Review

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★★★★★

“Friendly, professional and good value”

Written on: 06/09/2015 by CycleNut (1 review written)

I bought my new BMC GF02 bike at The Gatwick Showroom. The staff were very helpful and gave invaluable advice and the bike fitting was essential and answered all the essentials. It was very reassuring to deal with staff who, almost without exception, were enthusiastic cyclists themselves and know and use many of the products they sell. I have also used the Phone in Advice Centre several times and had excellent service from this. When buying on line a service like this is invaluable and saves… Read Full Review

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★★★★☆

“Excellent Service from a great team at Maidstone shop”

Written on: 06/09/2015 by Antonpieterse (1 review written)

Recently replaced my 9 year old Fuji Newest 2.0 with the Fuji Transonic 2.3 and ordered a test ride through the Maidstone team. During the time I dealt with different staff members and they were al very professional and always helpful. The test ride bike was not ready when I arrived on the appointed time, but the team jumped into action and it was ready in short time showing that they will do anything to satisfy customers. I requested a lot of component changes and these were ordered and… Read Full Review

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★★★★☆

“Shopping experience ”

Written on: 06/09/2015 by Walkerrx368 (1 review written)

Having delt with your Crawley warehouse,on numerous occasions. I have always received an excellent service from the staff, whom I've found to have an excellent knowledge of the product range you stock. And always managed to obtain the items I required. I have to say this also goes for both your shops in Crawley town centre, plus also your fairly recently opened shop in Maidstone. I have no issues what so ever with these stores. Excellent service throughout. I have found thus far, no reason… Read Full Review

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★★★★★

“Overseas Derlivary”

Written on: 06/09/2015

Order placed over internet for Shimano Ultegra 6800 11 Speed Cassette/Continental Grand Prix 4000S II 700c arrived in perfect condition and within 5 days to South West France not the first time always perfect… Read Full Review

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