Evans Cycles Reviews - www.evanscycles.com

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“Excellent Customer Service”

Written on: 14/08/2012 by gazza96 (1 review written)

Ordered my bike and phoned to check it was ready. I was told it was ready and drove 25 miles to pick it up only to find it wasn't built yet. I was very annoyed but when I spoke to the manager the next day was when the Customer Service was outstanding. He made sure the bike was built that afternoon and then offered me a new Specialised helmet as an apology. I drove in that day and picked up the bike and had to make other purchases which the assistant manager then gave me double discount off… Read Full Review

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“Refreshing Customer Service and Professionalism”

Written on: 13/08/2012 by ANDORRATRAVELSERVICE (2 reviews written)

The Evans Cycles Brighton store restored my faith in customer services and professionalism. On two recent occasions, I experienced very poor service and workmanship at Halfords Cycles and was more than a little doubtful to test another cycle centre. I am pleased i did. I booked my road bike in for a full service after 18 months of hard mountain road cycling. I knew the general areas of attention that it needed which Halford had previously failed to see. Evans Brighton staff took the bike… Read Full Review

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“RUBBISH CUSTOMER SERVICE”

Written on: 09/08/2012

I commute every day to work on my Hybrid Trek and went to Evens Chill Factor e for my first road bike. As a mum sized older female of I was made to feel extremely unwelcome. The sales assistant would not even make eye contact, constantly looking over my shoulder at more “serious” costumers. The sale assistant used phrases, and I quote, “There is no point Love” before he walked away. I left feeling silly for even contemplating a road bike. I have since been to buyabike in Charnock… Read Full Review

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Evans Cycles's Comment

Written on: 13/08/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Failed to rectify faulty goods”

Written on: 08/08/2012

Items ordered and arrived in about 5 days. One of the items was missing a screw/bolt (to secure to seat post). I immediately called customer services who decided instead of returning the item that they would send out a new screw / bolt. Nearly 2 weeks on and no delivery. I have tried to contact customer services again, but the lengthy delays on hold are in vein and I have failed to speak to anyone. I have now sent a message to the company and will see how long it takes to obtain a response… Read Full Review

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Evans Cycles's Comment

Written on: 13/08/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“The best service”

Written on: 06/08/2012 by NGLLEWIS (1 review written)

I purchased a Brompton bike through Evans Cycles at the Chiswick branch. The lads there are bike nuts, totally passionate about why they do and how thier customers are served. It is rare to get treat with such respect in any shop these days. But as I waited for my bike to be prepared for me I noticed all the staff treating customers with respect, dignity and with a real, honest passion for the world of bikes. I was served by David T who was highly knowledgable about the Brompton, he really… Read Full Review

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“Superb Customer Service”

Written on: 05/08/2012 by pcwakefield (1 review written)

I received excellent customer service at your Chill Factore store this morning. I have been planning a coast to coast trip which I set off for tomorrow and at the last minute decided that I wanted to use panniers. As I am new to cycling I was in desperate need of some help and advice. After visiting another nationally well known store who offered very little help I decided to travel that little bit further and I arrived at Evans. I was greeted by a young guy called Nick who immediately… Read Full Review

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“London West End - Great Save after Big Mistake...”

Written on: 04/08/2012 by OSayers (1 review written)

I bought a bike and paid in full on the Sunday, arranging to pick it up on the Tuesday evening once it had been built, before I headed back to Edinburgh the next day. Due to an error it wasn't ready when I arrived just before closing at 7:30 - in fact they hadn't even started the build - but the guys immediately started work on it, even staying back after closing to get the bike built so I could take it with me. To be honest the mistake shouldn't have happened at all, but it did and such… Read Full Review

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“Beyond brilliant”

Written on: 02/08/2012 by jono1914 (1 review written)

Attended National Cycling centre shop at 7:40pm at night after ringing them re play in my front wheel. "Bring it over, I'm sure someone will look at it for you". I did and immediately fixed for nothing. Utterly brilliant and the manner of the staff was first class. Will definitely use them again, paying next time of course!!… Read Full Review

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“Gold Service”

Written on: 31/07/2012 by johncurrie (1 review written)

The boys at Braehead Glasgow offer a first class service, in relation to advice and to cycle service. My cycle, a Dawes Galaxy was booked in for a gold service, I received a call telling my bike did not need the gold service, as it was in very good condition. All that was required was a new chain and rear cassette and the brakes serviced, therefore a silver service was all that was required, plus the above parts, meaning I was charged no more than a gold service basic cost. Really nice to… Read Full Review

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“Evens Evens Evens! what are you doing!”

Written on: 30/07/2012

I like Evans because when buying online, you can return to a store for a refund or exchange. But they do take an eternity to despatch and deliver. They say on the website delivered within 3-5 days, but my last 4-5 orders from them have taken at least 9 working days, usualy at least 4-5 days to even despatch the order. And my last order has been lost, in the proccess of trying to get a new one sent out. (not sure who is at fault Evans or royal mail, but i have my suppositions!)… Read Full Review

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Evans Cycles's Comment

Written on: 06/08/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Patient and professional staff in Brum”

Written on: 30/07/2012 by GBWick (1 review written)

Order Number: S0035-14250 Just a quickie about an order I made to reserve a BMC road bike in the Brum store - the bike wasn't right (it was slightly too big), but I have to mention the guy who dealt with me in the Birmingham store. His name was Jean (a South African I think) and he couldn't have been more efficient, I messed about for a ages with this bike before coming to the decision - he was helpful, never pushy and just right. We then looked at another machine (I was determined to come away… Read Full Review

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“Great customer service throughout!”

Written on: 30/07/2012 by lisa79 (1 review written)

I have been looking at getting into cycling for fitness and a new hobby. I have only ever owned a MTB and so only looked at those. I emailed the store explaining what type of riding I would be doing (mainly road but with some woody trails) and for their expert opinion. Now, as I am an impatient female wanting to be out on my new bike the next day, I didn't wait for my reply, called the Chill Factor branch and ordered a MTB that I loved as there was only one left in the warehouse! The person I… Read Full Review

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“Top Customer Service!”

Written on: 27/07/2012

I went into the Cycle point in Leeds and the Evans Cycles member of staff was fantastic. I brought my bike upto Leeds and had left my front wheel in Liverpool. He was able to find and lend me a wheel for the weekend so it didn't ruin our planned bike ride. Thank you!… Read Full Review

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“Keep on spamming me after bike purchase”

Written on: 22/07/2012

I bought a bike from them. I had to give my email so as to receive details of when the bike arrived. However I never agreed to receive any marketing emails. Since the purchase I have received non=stop spam, and however many times I have tried to unsubscribe - they keep on sending me further emails...."Summer holiday time! We've got deals on kids bikes, BMXs, car racks and more".... I cannot recommend… Read Full Review

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Evans Cycles's Comment

Written on: 06/08/2012

Dear Customer,

Apologies for not removing you from the email list - please let us know the email address and we'll remove you straight away.

Kind regards,
Balint

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“Poor Customer Service”

Written on: 16/07/2012 by duffy39 (1 review written)

Having taken my bike into the Kingston upon Thames store for rear wheel spoke replacement I received an email a week later saying that the bike was ready to collect,I phoned to make sure & it was confirmed that it was ready.When I arrived to collect I was told that it wasn't ready, the email had been sent in error due to a "Glitch" that was well known @ in store,they couldn't explain why I'd been told on the phone that it was ready.I complained,but never heard another thing.A week later I was… Read Full Review

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Evans Cycles's Response to duffy39's Review

Written on: 19/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Lakeside Store”

Written on: 16/07/2012 by PaulJamesAshton (1 review written)

I bought a Bianchi Impulso 105 from the Lakeside store on the 7th July and found the service absolutely fantastic. Nothing was too much trouble, Jem was knowledgeable, helpful and made me feel that my custom was appreciated. I am normally the first to complain when service is poor so it was refreshing to find such good customer service. I have been to the store a number of times and whilst you tend to have to wait to be seen, once you are dealing with one of the guys, they are very… Read Full Review

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“Excellent Service at Evans Cycles YORK”

Written on: 16/07/2012 by Anital (1 review written)

I bought a bike at Evans Cycles in York on Saturday. The service was exemplary. I was served by James and the service I received from him was good old fashioned customer focused advice. I wish this kind of service was available in more places. There was no rush to commit me to a sale. When I asked about a further accessory, James offered to order it for me from the website. … Read Full Review

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“Bad communication”

Written on: 13/07/2012

I have ordered some stuff online at Evans, while they were extremely quick to make the purchase status "Successful", they took like 5 days before sending me an email stating that the items were dispatched, and this only happened after I emailed them regarding my purchase. After which the customer service emailed me to tell me my ordered has been cancelled due to a chain lubricant which is not possible to ship overseas. Up till this point I understand the issue with liquid and hence I offered to… Read Full Review

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Evans Cycles's Comment

Written on: 19/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

Reply to this comment

Evans Cycles's Comment

Written on: 19/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Con Artists”

Written on: 12/07/2012 by Pigwithtache (1 review written)

On the 11th of July 2012, I purchased a cycle and accessories from this bunch of jokers. When I read that they offered next day day delivery, I paid an extra £19.99 for that service. When my order hadn't arrived by lunchtime, I rang their Customer Services (a sad joke in itself) and was told the following by Adam, their representative: There NEVER WAS ANY CYCLE IN STOCK The accessories were still in their warehouse This was despite the fact I have an email from Evans Cycles confirming that… Read Full Review

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Evans Cycles's Response to Pigwithtache's Review

Written on: 19/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Shoddy service and communication”

Written on: 12/07/2012

I ordered my bike from Evans as they promised it would arrive in time for a bike ride that was coming up. When I called the store to check the order was on track, I was told the bike would be four days later than promised. Fair enough, they offered me a more expensive bike in its place that did arrive in time (only after I'd given them an earful though), but after about half an hour's riding the brakes started rubbing against the front wheel and the gears started rattling. I took it to a local… Read Full Review

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Evans Cycles's Comment

Written on: 19/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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