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Written on: 16/06/2010
Totally hopeless. Placed an order long wait to receive item , almost impossible to get through to them on phone to find out status of order. WILL NEVER USE THEM AGAIN!… Read Full ReviewVisit evanscycles.com
Written on: 08/06/2010
waited for original order 3 weeks to find out theres a stock issue
ok no problem i thought theres another bike id like another 3 weeks another
hour or so wasted on phone to them recieved bike rims scratched by spoke key front aand back brakes loose as hell squeaking coming from bottom bracket so after spending further 100 quid bikes ok now to retrieve the balance as bike was cheaper than one first ordered i accepted store vouchers to 60 quid to date have only been able to get40 back by… Read Full Review
Written on: 02/06/2010
Appalling service - Wansdsworth London store is rude, aggressive and incompetent. If I had my time again I would never have purchased a bike for my son from that shower… Read Full ReviewVisit evanscycles.com
Written on: 01/06/2010
bought a bike last week expecting to have it by the end of the week according to there delivery times. nothing by the weekend, thought with it being a bank holiday then it won't show till tuesday. still not here! just rang them and spoke to a guy and he is just being assembled now. 1 week after i ordered it :/ not very great service in my opinion!! 3-5 days delivery service gone upto 2 weeks! i thought i was saving money with evans but they just seem to waste your time waiting and by sending… Read Full ReviewVisit evanscycles.com
Written on: 25/05/2010
I order a Mondraker Ventura over 4 weeks ago from Evans, I am still awaiting delivery. I am sent many emails requesting a delivery date but i just get a standard reply, its not in stock once in standard 5 to 7 days build time to apply. Some emails I have had no reply to. I am so fed up with it I cancelled the ordered today.
I have found a alternative supplier who can do a 2 day delivery at no extra cost. I will never be using evans again, worst customer service ever… Read Full Review
Written on: 18/05/2010
The worst of the worst as far as internet shopping. I ordered a pair of triathlon cycling shoes online from them because of te low price and free shipping. They arrived in a decent amount of time, however I received 2 left shoes of different sizes. They would not ship out new shoes desite their error, until I shipped them back at a cost of $38 to me. The shoes finally made it back to the UK (I'm in the US) and I didn't hear anything from them for a week. I finally called and got to talk to a… Read Full ReviewVisit evanscycles.com
Written on: 17/05/2010
Found items I wanted on their website (ready built wheels). Then e-mailed them to arrange to pick the items up two days later which was confirmed in writing by them.
When I turned up, they didn't have the items, and the shop staff just stared at me open mouthed when I handed then a printout of their e-mails. My complaints to the same e-mail address were ignored.
Avoid this shop at all costs… Read Full Review
Written on: 10/05/2010
Absolute shambles at Evans store in Kingston on a Sunday with jobsworth manager who seems to spend more time having power trips on his junior child staff than checking stuff is sold on time/correctly. We both chose bikes, with total order of bikes, helmets, locks and lights coming to over £1000,paid,waited for 2 and a half hours to get rear and front lights and d locks fitted, came back to find rear lights not fitted, d lock fitted upside down so cycle unrideable, no sign of helmets, bell gone… Read Full ReviewVisit evanscycles.com
Written on: 24/04/2010 by drucej31 (1 review written)
Any one who is looking to purchase a road bike from Evans Cycles, please take on board my experience and I'm sure after this you'll seriously reconsider.
Bought a Scott CR1 (Team) from them last year the frame broke after just 5 months of usage, I have had nothing but problems trying to get them to resolve the issue, I thought by buying off a big chain this would provide a good sense of security if anything went awry, how wrong I was! Not only can I not get the frame replaced they've… Read Full Review
Written on: 23/04/2010
Was looking for a new bike for the Summer - Ordered the new Mx5 from Evans three weeks ago, payment was taken from my card instantly!
The bike was dude to be in the store 2 days after I ordered it. I decided to phone up the day after it was dude to arrive in the store to see if I could get a delivery date - They told me it hadn't arrived, which was fine - They said it should arrive at the start of the week and that they would contact me.
4 days later and still no contact from Evans so I… Read Full Review
Written on: 18/04/2010
Having just returned to cycling after many years I wanted to buy into a product and service in the same way as I do with cars. I chose Evans because of reviews and the fact that they were hailed as independent specialists! I ordered with ship to store online & despite the bike being in stock and the money being taken after 2 weeks there was no contact at all from Evans. Havig contacted Evans customer service by email I was advised that the bike was in the store....only when I contacted the… Read Full ReviewVisit evanscycles.com
Written on: 14/04/2010
Just great service when first bike not in stock! Really helpful responses to my emails. would use again and recomment to friends… Read Full ReviewVisit evanscycles.com
Written on: 13/04/2010
Ordered bike on 10 March with 5-7 days in stock. After 2 weeks told 5-7 does not mean 5-7 days but means 9 days which I said was also rubbish because it was now 2 weeks and still no bike. I have been given 4 different dates for delivery and still no bike, was even told bike in stock and would be sent out and I would receive it yesterday. Then today told the bike is not in stock and will be on 23 April. So have cancelled order. I wish I'd read the reviews on here before I ordered the bike. My… Read Full ReviewVisit evanscycles.com
Written on: 06/04/2010 by jordan1971 (1 review written)
I really don't know where to start on this. After taking me more than a month to set up our company's cycle to work scheme and numerous phone conversations where I could never get hold of the right person and they never bother to call me back. Then one of my colleagues forwarded a cheque to them by RM recorded delivery signed by them, then they claimed that they never received it the cheque was also cashed. We tried to complain, I send a number of emails to their customer service department… Read Full ReviewVisit evanscycles.com
Written on: 30/03/2010
I ordered a road bike that was out of stock and told it could be up to two weeks. Two weeks later, having heard nothing I contacted them only to be told the delivery dates had changed and would be another two weeks. When I contacted Customer services I was told, speak to the store, not us.
Very unimpressed. If you need any clothing/components go to Chain reaction, who are frankly awesome in comparison. Evans sucks… Read Full Review
Written on: 21/03/2010 by nednoolde (3 reviews written)
Evans has a new ordering and stock control system. Their staff don't seem to understand it and it doesnt work. I didnt receive the things I ordered in spite of paying extra for a Saturday delivery and phoning to double check on Friday that my order would be despatched. Result of this cock-up, a day wasted waiting for an order that never arrived and a cancelled cycling holiday as I didn't have the things I needed. Worst thing is the manager promised to investigate and phone me back. Still… Read Full ReviewVisit evanscycles.com
Written on: 16/03/2010
Delivery took 16 days.
The sent me a bike with a Tiagra rear derailleur, when it should be a 105. When I went back to the store, the sales woman told me that was the bike that came on the box and there was nothing she could do. I insisted and she said it could be a misespecification at the website. I showed her at Fuji's website that the bike should come with a 105. After 15 minutes of a not-so-friendly conversation, she went to talk to "the manager", which agreed they should exchange the… Read Full Review
Written on: 12/03/2010 by fuzzyhaha (1 review written)
Service from Evans really depends on the store that you go to. I first went to the store in Kingston Upon Thames and although the staff were helpful, the bike I ordered wasn't up to scratch (bike issue not Evans). Trying to sort out an alternative was difficult - they never answered their phone and nor did I get a call back from the manager despite leaving countless messages in store and on phone (the few times someone picked up).
I then switched to Wandsworth. The staff there are helpful and… Read Full Review
Written on: 09/03/2010
I ordered a bike on 20th February from their website for delivery to their Victoria store. I was told by the shop that it would take 5-7 days and that there was stock available in their warehouse. After hearing nothing, by 4th March I contacted the store who told the bike would be ready by 8th March. When I contacted the store and customer services on 9th March I was told they still didn't have a bike but offered me a poor alternative. When I tried to get a refund I was told by customer… Read Full ReviewVisit evanscycles.com
Written on: 14/02/2010
i first bought a bike from evans cycles in 08 brand new bike GT palomar for £175 i traveled over 15 miles to fetch the bike, on the first week the rear hub was nackered so i took it back traveling 15 miles again by taxi because im a student, the metro and the bus dont allow me to take my bike on the transport in newcastle which cost me £20 i got a bus back £2.00 so i had the bike fixed took two weeks £75!!! after a 2 month it went along with the gears awkward 15 miles in rain and £50. 6 months… Read Full ReviewVisit evanscycles.com
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