Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.1 / 5
1661
79% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Evans Cycles www.evanscycles.com - Ask a question now

Media Gallery for Evans Cycles www.evanscycles.com

Evans Cycles www.evanscycles.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Non existent customer service and false advertising”

Written on: 04/06/2013

Emailed Evans 'Customer Services' regarding their £50 of free clothing and accessories if you spend £300-£1000 on selected bikes (which is advertised on their website not via a third party) I have tried this using dummy basket and always gives the message 'spend £500-£1000 on selected bikes.......' In short I have tried this with well over 10 bikes over £300 and some over £500 and the offer is clearly incorrect or doesnt actually exist at all which I believe would be illegal in some way… Read Full Review

Visit evanscycles.com
Report this review

“Customer service”

Written on: 03/06/2013 by sham107 (1 review written)

Bought the new cateye stealth,after some good advice for customer support.Was delivered in 3 days to Ireland.really great site ,good service and advice,by email… Read Full Review

Visit evanscycles.com
Report this review

“great service”

Written on: 30/05/2013 by Mick99 (1 review written)

Purchased a Cannondale Quick 3 from Evans cycle Crawly branch, and would like to say how polite and help full staff and yes very pleased with Cannodale quick 3 though used on road and cycle paths only, riding more miles than ever done… Read Full Review

Visit evanscycles.com
Report this review

“Great service!!”

Written on: 30/05/2013 by Button2 (1 review written)

People often complain but today I experienced exceptional customer service from a lad on the front till in the Brighton store. He was busy taking calls but still took the time to explain the different styles of bike pump valves and understood immediately what I needed. When that wasn't available I store he found me an alternative. He was very kind and conscious that I had 2 small children with me and appreciated that I knew nothing about what I was looking for so went the extra mile and showed… Read Full Review

Visit evanscycles.com
Report this review

“Online Service and branch in Fenchurch Street is great”

Written on: 28/05/2013 by Garlicfiesta07 (1 review written)

I can't comment on the whole company but the online service and the branch in Fenchurch Street, London have got great staff members and provides great service (Sales - Mechanics). Staff that are more than happy to take an extra mile. Thumbs Up… Read Full Review

Visit evanscycles.com
Report this review

“customer service”

Written on: 27/05/2013

I was wanting to buy a pannier. My salesman at the Gatwick store on 18/05/13. His helpful service is to be commended. I did make a purchase and I will again… Read Full Review

Visit evanscycles.com
Report this review

“I would like to make a formal compliant about the...”

Written on: 26/05/2013

I would like to make a formal compliant about the customer service at Wimbledon. I have now been told that I will be without my bike for three weeks..... After having a service my rear rim locked up. After inspection I noticted that the spoke was lose and that there was a lump on the rim. This was raised with the Wimbledon along with the saddle. I collected my bike today only to find out that only the spoke was repaired. They inspected the lump and said it was safe to ride, even though this was… Read Full Review

Visit evanscycles.com
Report this review

“Super Fast Delivery to Chicago and Unbeatable Price”

Written on: 25/05/2013 by itrack (1 review written)

I ordered Gatorskin tyres and the price was close to 1/2 of what I could find anywhere in the US. Delivery was easily as quick as it would have been from most anywhere in the states as well. I will look at Evans first for many of my cycling needs… Read Full Review

Visit evanscycles.com
Report this review

“Thanks for a great service! Fast delivery and great...”

Written on: 11/05/2013

Thanks for a great service! Fast delivery and great prices! Sincerely, Niklas , Sweden… Read Full Review

Visit evanscycles.com
Report this review

“Refusal to honour warranty”

Written on: 10/05/2013

Refusal to honour warranty ,loose bottom bracket damaged threads in bike frame,surely if bottom bracket was tightened to correct torque,it should not have come loose in service?Will not be dealing with them again,very unhappy… Read Full Review

Visit evanscycles.com
Report this review

“Terrible customer service”

Written on: 08/05/2013 by jonpall (1 review written)

Really liked the bikes this store sells but am happily gonna spend my money anywhere but here now. Visited the store at the national cycling centre in Manchester at 18:30 (30 mins b4 closing time) so as you can imagine it was very quiet, in fact other than me & my partner there was only another couple in there, but that didn't help us get any service whatsoever despite there being 2 guys behind the till and another 2 just chatting to each other in the servicing area. We'd circled the place… Read Full Review

Visit evanscycles.com
Report this review

“Super Service”

Written on: 06/05/2013

Big, Big, BIG thank you to your Manchester Deansgate Staff who helped me after I had broken 3 spokes in a back wheel and was 20+ miles from home. The staff were extremely curtious and very helpful and the serice they gave was second to none. A big pat on the back to all concerned. Many Thanks. … Read Full Review

Visit evanscycles.com
Report this review

“My Experience Couldn't Have Been Better!”

Written on: 04/05/2013 by ScottChamley (1 review written)

I just wanted to express my absolute satisfaction in having placed an order through Evans Cycles. i purchased a Garmin 500 and a K Edge mount and received my complete order in six days! In Australia! Not only were they the cheapest company for the Garmin 500 that I purchased, even factoring in that they are overseas, but they also delivered quicker than most Australian companies would have. I don't often write reviews for my purchases this but felt compelled in this instance. It's great to… Read Full Review

Visit evanscycles.com
Report this review

“Poor service - Tern D8”

Written on: 02/05/2013

I ordered a folding bike from Evans recently and paid on line, along with some other accessories. The bike was marked as in stock and with a 3 to 5 day delivery time. The accessories arrived after 2 days, but not the bike. After 5 days I called and was told the bike was in stock and customer services would investigate why it had not been sent and call me back. Day 6 no call so I called again and was told that there had been a problem in the warehouse and they would again call me back with a… Read Full Review

Visit evanscycles.com
Report this review

“Service - Quality”

Written on: 27/04/2013 by djperrin (1 review written)

HOLBORN BRANCH & CUSTOMER SERVICE - Got a buckled wheel on my fantastic Pinnacle 4 mountain bike at weekend - bought at Christmas, emailed customer services for help recommended me taking wheel back to branch - choose Holborn as purchased it there and they were fantastic - fixed the buckle foc, no questions, no fuss and no problems - it was an absolute pleasure to deal with . Many Thanks they were a credit to your good name … Read Full Review

Visit evanscycles.com
Report this review

“Excellent service”

Written on: 23/04/2013 by abpsmith (1 review written)

I want to tell everyone about the excellent service I received from the Fulham, SW6, branch of Evans on 23/04/13. First, the shop was open when I needed it! My chain broke on the way to work. Because the store opens at 8am I was able to get a new chain and continue my journey into work. Secondly, the manager and the mechanic were helpful and friendly right from the start. Thirdly, the mechanic lent me a chain tool for free. Fourthly, he then offer some free advice, as he saw me struggle a… Read Full Review

Visit evanscycles.com
Report this review

“Arrogant staff taking advantage of ignorant customers”

Written on: 20/04/2013

Bought a bike here in summer 2012 for £400, i.e. mid range, mid quality. Got a puncture, so took it in to buy new tyres and inner tubes. Discovered the tyres supplied were not kevlar, as advertised, but cheap junk. Was told: not our fault, blame the manufacturer. :( Took it in for a service in December 2012. Came back with a slight click in the pedal area. Took it in again, came back again with a louder click. Took it in AGAIN, suggesting there might be a problem with the bottom… Read Full Review

Visit evanscycles.com
Report this review

“To Thank your staff for being so helpful”

Written on: 16/04/2013

I recently bought a Brompton bicycle and i would like to write this message as i reckon that the professionalism of your members of staff deserve to be mentioned. The first person to explain me all about folding bicycles was Rob V working at your Victoria branch. He was very professional knowledgeable and willing to help with every querie I had at the time. He told me about the possibility of doing a test ride etc. I walked out of the store happy and far more decisive about purchasing the… Read Full Review

Visit evanscycles.com
Report this review

“Good service from store, let down by Night Freight...”

Written on: 15/04/2013 by esprit (1 review written)

Excellent service from Margaret Street store in the West End - staff were knowledgeable and gave good advice for the type of riding I will be doing. I ordered the bike through the Ride 2 Work scheme, again, all went smoothly via web interaction and on the phone. Arranged to have it delivered to my home. A text and email tells you on the day your time slot, two hours AFTER the time slot begins. Fortunately I was able to go home and wait - expected delivery between 7am to 12.00 - it is now… Read Full Review

Visit evanscycles.com
Report this review

“Staff so helpful and knowledgable”

Written on: 13/04/2013 by Jesstar (1 review written)

I want to praise the staff from the new Queens Road branch Sheffield. I have visited this store twice in the last couple of weeks and have nothing but compliments in their knowledge and willingness to assist. In particular though i would like to make the relevant people in head office know just how helpful the manager was (Mr McVEY). Ive had a problem with my lighting system (not a product of yours might i add) and Mr MCVEY has taken the time and effort to try and find a suitable adapter for my… Read Full Review

Visit evanscycles.com
Report this review
overview
evanscycles.com