Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
2003
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Prompt service and excellent value.”

Written on: 09/10/2015 by Schmitthz21 (1 review written)

Ordered on the order 3 and pay for 2. Bought top brands already at discount and received them promptly. Good service excellent value… Read Full Review

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★★★★★

“Fantastic in all ways!”

Written on: 08/10/2015 by Emerson74 (1 review written)

Being a real novice I went for advice before buying my bike. There was no push for me to buy, but the advice I received was clear, never minding how many questions I asked. I bought my bike that day and have never regretted doing so. Every single person who dealt with me then and afterwards, was polite but very enthusiastic and obviously enjoyed working in such a fantastic workplace. I could hear them talking, discussing and laughing, all happy, but concentrating upon their jobs. I went back… Read Full Review

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★★★★☆

“Amazing value and helpful advice!”

Written on: 08/10/2015

I recently purchased a new Hoy Hybrid bike from the Evans warehouse clearance event at a price £100 cheaper than the already reduced price in the online sale. While at the event I was torn between two bikes and the staff were very helpful and honest in comparing the two options, I left very happy with my purchase. A week or so later I popped into my local store (Woking) to purchase some lights and an ass saver and again received excellent advice from the staff. In addition I was told that… Read Full Review

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★★★★★

“Top Quality Service.”

Written on: 08/10/2015 by Asay299 (1 review written)

Over the past couple of months I have bought a new bike, parts, clothing and 'bits' from the old shop in Crawley and the Gatwick Warehouse. The staff went out of their way to help me decide what I needed and what would work best. One member of staff even got his own bike out as they didnt have a demo of that model. Couldn't recommend them more, and the pricing is a help too… Read Full Review

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★★★★★

“Excellent”

Written on: 08/10/2015 by Memphis483 (1 review written)

Bought a range of items on line and collected in store, worked pefectly, staff helpful and friendly. Good value and quality too… Read Full Review

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★★★★☆

“Good service whenever I've used them”

Written on: 07/10/2015 by Recarobob (1 review written)

Overall a good level of service both for buying bits or having servicing work done. The only comment I would make as with other reviewers is that they can get very busy and my wife has had to wait around for quite a while at the Gatwick store for bits to be fetched from the warehouse even though they were ordered online as a click and collect. I've found the staff to be friendly and willing to help. The stores I've used are Gatwick, Lakeside and Guildford… Read Full Review

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★★★★★

“Excellent Staff, always helpful”

Written on: 07/10/2015 by Mark.S.Smith (1 review written)

As with most bike shops they can get busy, avoid these times and the staff cannot do enough to help you...Keep you the good work Evans… Read Full Review

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★★★★★

“Cannon dale caad 8 2015”

Written on: 07/10/2015 by Dolmio56 (1 review written)

Well informed about delivery Arrived well packed and in good condition Easy instructions to follow After first ride out gears were found to be needing setting up properly Booked bike in at Evan cycle Sheffield They sorted the problem out at the rear but failed to notice the chain rubbing at the front in the top gear range As Sheffield is so far away I'll have to get it sorted locally Otherwise I was very happy about the service I received … Read Full Review

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★★★★★

“Great Service”

Written on: 06/10/2015 by Leblanc337 (1 review written)

Knowledgeable staff and friendly and helpful. I felt the staff member could not do enough to help me. I received a phone call when my bike was ready, when I arrived, it was ready for me… Read Full Review

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★★★★★

“Always deal directly with managers!”

Written on: 06/10/2015 by RCITGuy (2 reviews written)

Lets face it, bike shop staff are paid rubbish money and many of them don't know squat, that much is the same the world over, the kiddies don't know anything, same problem in every shop.. So, always deal directly with the store manager, wherever you go. If you see a staff member who is worse than a cardboard cut-out, tell them to their face, ask them and challenge these poor excuses for humans! You can bet your ass they were far more interested at the job interview. I've had a lot of stuff… Read Full Review

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★★★★★

“Good friendly service ”

Written on: 06/10/2015 by Overthill (1 review written)

Recently purchased new pump and had excellent advice from the store staff at Kendal. The following day I punctured and the pump worked brilliantly as the guy recommended. Have always had good service and it's my go to supplier for the majority of things. Great opening hours as well giving flexibility. Got to be 5⭐️Rating… Read Full Review

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★☆☆☆☆

“Poorly organised and failed to deliver quality service”

Written on: 06/10/2015 by haydnw (1 review written)

Booked a Gold bike service online, for £110. Nearest store availability was broken online and, following a telephone conversation, did not ever ring back with possible dates so I booked at second-nearest store instead. I dropped the bike off when the store opened at 10:00 - staff could not have been less interested in acknowledging my existence or serving me promptly if they had tried. Only after leaving the store did I find the clause in the documentation which states there is a £30 storage… Read Full Review

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★★★★☆

“Good site, store and service.”

Written on: 06/10/2015 by Healy184 (1 review written)

I ordered products on the Evans cycles website then collected them from the National Cycle Centre store. The staff were friendly and helpful and still keen to engage with me even though they had already made the sale. The staff are clearly cyclists themselves and went out of their way to share their knowledge and passion. The store itself was kind of overwhelming and I felt a little more signage would have helped me to find products in store as easily as I do on the website… Read Full Review

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★★★★★

“excellent service”

Written on: 06/10/2015

looking to buy a full suspension mountain bike, looked at various other bike shops but prices were just outside was i wanted to pay, called at Evans cycles at Castleford to see what was available for my money and was very impressed with the knowledge of staff, unfortunately the bike i was interested in was not available in store, but they were happy to source bike for a small refundable deposit. Bike arrived within a few days turned out to be exactly was i was looking for.Bought the bike, staff… Read Full Review

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★★★★☆

“Decent service”

Written on: 06/10/2015 by FrankinFalkirk (1 review written)

Good service when buying my new commuting bike for cycle to work. Attentive and direct. Fitting of bike was well done… Read Full Review

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★★★★☆

“6 Week Service”

Written on: 06/10/2015 by Steve1812 (1 review written)

My first road bike in years - a Hoy Sa Calobre .002 went in for its '6 weeks after sale' service. Nothing remarkable needed but they reversed the stem so it was pointing up, and, the bike mechanic spent a while explaining the micro adjust for the front mech. I didn't know it had one. No extra charge for the stem reversal. So for service with a smile a good review for the Preston shop… Read Full Review

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★★★★★

“Best Online Bike Shop? Probably...”

Written on: 06/10/2015 by oGruffo (1 review written)

I've repeatedly bought online from Evans, and living in Sweden where bikes parts cost more than Tiger blood, there's massive savings to be had. Delivery is pretty quick from the UK, and assistance by phone or email is always an option. I used the customer service number once regarding an issue about the brakes and felt the Londoner at the other end of the phone knew his stuff; Me: Hello there, not sure if this is the right number, but just wondering if my brake setup is ok, as they're not too… Read Full Review

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★★★★★

“Go to first”

Written on: 06/10/2015 by LJCs (1 review written)

I am now a guaranteed customer for Evans. I have always found the prices to be good and the range of stock fantastic. I recently purchased another new mountain bike from Evans and realised I made a mistake with my choice. They were really helpful and allowed me to return it and replace with without quibble. They ordered in additional bikes for me to try and even fitted a dropper post without extra charge. I cannot recommend them highly enough and they are always my first port of call for new… Read Full Review

Cjl3471's Response to LJCs's Review

Written on: 06/10/2015

I also have found Evans very sympathetic when making a 'self-inflicted error' when purchasing and needing to exchange/return an item.

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★☆☆☆☆

“No internal communication”

Written on: 06/10/2015 by Surreywelsh (1 review written)

Poor service, had to go back twice to collect bike which they hadn't looked at as we had discussed. When I returned they said it had been, but clearly hadn't again. Loads of staff busy wandering around and not really helping, all felt very chaotic with long waiting times for service. Generally I didn't feel confident that the service was run well or that my request was taken into account. Left me really frustrated… Read Full Review

Cjl3471's Response to Surreywelsh's Review

Written on: 06/10/2015

Speculation, but I wonder whether as a customer that has noticed the good, perhaps even slightly excessive number of staff, was this incident a case of 'Too many cooks...'?????

I'm not suggesting that you have too many staff at the Gatwick (only shop that I use) store, but may be sometimes the communication between them could be improved?????

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Surreywelsh's reply to Cjl3471's Comment

Written on: 06/10/2015

This was Gatwick, people everywhere and nothing happening. Huge queues of people not quite knowing where to stand next. Communication (lack of) wasted 90 mins of journey time.

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★★★★★

“Excellent service and excellent technical knowledge”

Written on: 06/10/2015 by xbCurtis340 (1 review written)

I took my bike to Evans as the rear wheel was noisy. The technician took the wheel out wiggled the bearing, then gave it a spin and said to me, listen to this. You need a new bearing. So, I left it with him and came back the next day, all done! Perfect… Read Full Review

Cjl3471's Comment

Written on: 06/10/2015

Although, as I stated elsewhere on this Review I haven't made use of Evans service facility. I can imagine, having called on the their expertise when selecting items from the shop floor and discussing some maintenance issues and techniques my experience has, to date, been good. Consequently, I would guess servicing is of a fairly high standard and reliability.

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