Evans Cycles Reviews - www.evanscycles.com

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“Evans Cycles Cardiff”

Written on: 18/06/2015 by HDDJ (1 review written)

I have recently felt the need to start cycling and have visited your Cardiff outlet to purchase some items. Not having been on a bike for many years I am rather out of touch with things. However at your shop there is a young lady (I'm afraid I don't know her name but her previous job was at Halfords) who, I have to say, typifies what is for me the highest level of customer service. She was extremely knowledgeable, extremely enthusiastic about the sport and was extremely helpful. Indeed she went… Read Full Review

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“Review for Evans Cycles”

Written on: 18/06/2015 by Rossk57 (1 review written)

Just a quick note to say a massive THANK YOU to the team at the new Chester Branch for their professionalism, courtesy and damn right knowledge of bikes! Just purchased a TREK and a Cannondale - badly let down by their local competitors - Evans picked up the guantlet and ran with it. Most impressed! Just practicing the use of cleats after many years... ouch!… Read Full Review

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“Really Good service ”

Written on: 17/06/2015 by Macker86 (1 review written)

Really helpful service team . Helped me out big time twice!! Once helping me build my back up race bike in really tight deadline in time for me for me travel.Second time sorted my jump bike quickly and really efficiently. Both times took pride in there work and set my bike up great . Really good service and well helpful team… Read Full Review

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“Bravo for Bristol”

Written on: 15/06/2015 by William444 (1 review written)

I have a beloved road bike which has come to the end of it's useful life through worn out gears, cranks, chain, wheelset etc. The simple option was a new bike but I really fancied keeping the frame as it is of top quality Chromaloy steel and a lovely ride. A new chain set/cassette/derailleur/chain/wheelset is not at all straightforward but a young lady at the Bristol shop was fantastic. Steered me through the minefield, saved me money and my bike is beautiful once more and back on the… Read Full Review

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“Gatwick Warehouse high flying customer service ”

Written on: 10/06/2015 by hoRandall436 (1 review written)

Always very helpful and knowledge staff who remember you on return visits. Customer service recovery is first class and always ensure wait times are kept to a mimimum at busy times If you are new to cycling suggest you visit this store as staff always willing to suggest products. Try a bike is really easy and safe as store location is on industrial estate with quiet roads … Read Full Review

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“Thurrock lakeside store. customer service. ”

Written on: 05/06/2015 by joboz (1 review written)

Had Di2 fitted to my bike. I can't praise the mechaic enough. Knowledgeable, pleasant, helpful and efficient. Excellent customer service will definitely be using the store again and can highly recommend them… Read Full Review

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“Fantabulous. .tremendous and pretty unique!”

Written on: 04/06/2015

Love our Milton Keynes store and it's staff! Geez I wish I worked with such nice people! Nothing is too much trouble, they're so eager to help you or even advise you. They're funny and they never make you feel like they know it all and we minions don't know anything! That's why they're unique, and that's why I'm glad I chose Evans to buy my first road bike. Thanks guys, you really are a special bunch of people. I wish your store was at least twice if not three times bigger!… Read Full Review

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“Evans Spitalfields Market London”

Written on: 30/05/2015 by HannahTodd (1 review written)

What ever happened to the company policy of employing cycling enthusiasts? Dreadful at this store. Good choice of bikes but if you need advice go to a different branch - Canary Wharf of London Wall have been good in the past. The staff haven't got a clue - normally found hanging around in threes and every time you ask a question they in turn ask the same question to each other before disappearing to find a member of staff that knows what they're talking about. Very poor staff for such a… Read Full Review

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“Great service in Chester”

Written on: 29/05/2015 by Sasha226 (1 review written)

I've been in to the Chester store today to purchase a Garmin Edge Touring .... A bit of a challenge as it wasn't straightforward to fit it to my bike. I was served by a young man called Oisen and would like to say he was extremely helpful in helping me sort out the best way to fit it. Great customer service… Read Full Review

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“Knowledgable and helpful”

Written on: 26/05/2015 by tfMcCain32 (1 review written)

I'd just like to send a big thank-you to the 2 guys at Milton Keynes who sorted the front brake on my bike today - it's working great - awesome job… Read Full Review

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“Attended MK store last Wed and was looked after by a...”

Written on: 26/05/2015 by ArmandoBurgess169 (1 review written)

Attended MK store last Wed and was looked after by a guy who was simply superb - great customer service and (almost) a pleasure to spend money!… Read Full Review

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“excellent service”

Written on: 24/05/2015 by 60Foster (1 review written)

The service from the person I spoke to was helpful and informative with an excellent positive attitude… Read Full Review

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“Maidstone Store”

Written on: 21/05/2015 by jonesgm (1 review written)

Brilliant staff and first class service. Very impressed… Read Full Review

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“Would not buy”

Written on: 19/05/2015 by Howe30 (1 review written)

Just had my husbands bike delivered by this company. I was shocked at the condition it was in. The white saddle had black biro pen marks over it, peddles were missing, chip out of frame and brake cables not fitted correctly. When I contacted the feedback centre they asked if I could 'just rub the pen marks off'. I was then told they would offer me 40 pound refund. When you are paying nearly a thousand pound for an item you would expect a better product and customer service. Would never buy from… Read Full Review

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“first class service”

Written on: 14/05/2015 by thedoctor46 (1 review written)

I recently contacted my local Evans store for advice on suspension forks servicing. The assistant was really helpful,patient and answered all my questions (I'm not the most technically advanced). The same assistant booked my forks in the following day,the shop was very busy but he dealt with my booking calmly and efficiently. A few days later I received a call from the mechanic who advised me of work/parts that were required, again polite,helpful and very knowledgeable. I got my forks weeks… Read Full Review

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“great customer service, easy returns”

Written on: 11/05/2015 by Mariyahu297 (1 review written)

I cannot fault them. order bikes online can be a nightmare because you never know how its going to fit until you actually sit on the bike. I've had 3 bikes sent back with no quibble at all. Plus everyone I have ever spoken too has sounded like a knowledgeable cyclist and were eager to help with advice when I asked for it… Read Full Review

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“. Excellent Customer Service”

Written on: 10/05/2015 by JohnArch (1 review written)

After being let down on a Saturday delivery by a rival company I looked at Evans thinking I may be able to pick the parts I needed from a local store. Turns out Evans do a Sunday delivery. Picked up the phone as it was a complex list of parts I needed to finish my Cotic Roadrat build. Spoke to a guy  who was very knowledgable and offered some excellent advice. Got my order spot on first time round and delivered everything as promised at 11am on a Sunday morning. Could not be happier with the… Read Full Review

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“Preston store”

Written on: 08/05/2015 by ValerieFernandez397 (1 review written)

I would just like to take the opportunity to compliment a young worker at the Preston store. I have been in quite a few times over the past couple of weeks having bought new cycle shoes and cleats and have found Josh to be extremely helpful and very knowledgeable. He is very polite and has excellent customer service...nothing is too much trouble. He is a credit to your company. Overall my shopping experience at Evans was fantastic and I'll certainly be back!… Read Full Review

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“Great Service ”

Written on: 07/05/2015 by Raversknee (1 review written)

Ed from the Brighton store provided excellent customer service sourcing a warranty replacement for a tyre, despite them not normally being covered. He took the time to contact the manufacturers and myself and I was really pleased to get a new tyre when it would've been easy to put it down to bad luck and a sharp rock. Top marks Ed and Evans and also Contintal, great customer service all round! Ben… Read Full Review

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“Fantastic...as always”

Written on: 06/05/2015

Great service and great products; what is not to like… Read Full Review

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