Evans Cycles Reviews - www.evanscycles.com

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“Ok, they were just terrible i dont know where to...”

Written on: 30/07/2010

Ok, they were just terrible i dont know where to start....

Ordered a £300 bmx, didnt come after 2 weeks, phoned up and they said they'd have it in another week..., that week passed and i phoned up again and they said that they wouldnt be able to stock it, sold me an alternative, another week went by before i finally recieved it.

Was forced to make a second order due to stockage of parts, ordered 2 items to the store, some how they are incapable of putting them both in a van at the same… Read Full Review

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“I recently purchased my bike through them as they were...”

Written on: 28/07/2010

I recently purchased my bike through them as they were the cheapest option but man, what is up with their staff??

First Issue - Staff did not know any details about the Cycle2work scheme and wasn't even interested in finding out for me. As soon as I mentioned it he switched off as I didn't have a wheelbarrow of money towed behind me. But then he did advise me to visit their website which had all the details on (still what's the point of me going into the store)

Second Issue - I have… Read Full Review

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“As per some of the other reviews I have read, customer...”

Written on: 27/07/2010

As per some of the other reviews I have read, customer service staff ar short, sharp, rude and unhelpful. I paid for a bike and they took the money straight out of the account at beginning of June. Because they have not been able to supply a bike that isn't damaged, only at the end of July (I hope) I will get my money back.

Really disappointing and surprised they stay in business!… Read Full Review

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“The service from this company is a joke ...the people...”

Written on: 27/07/2010

The service from this company is a joke ...the people you speak to will promie the earth but nothing happens… Read Full Review

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“AFTER BUYING A PINNACLE NO 2 MANS BIKE AND ACCESSORIES...”

Written on: 26/07/2010

AFTER BUYING A PINNACLE NO 2 MANS BIKE AND ACCESSORIES EARLIER IN THE MONTH AT THE NEW LAKESIDE STORE AND RECEIVING EXCELLENT HELP AND ADVICE WE HAVE SINCE BEEN IN ON TWO OCASSIONS TO GET ADVICE ABOUT A BIKE CARRIER FOR THE CAR, THE 1ST TIME STAFF HELPED DEMONSTRATE HOW IT FITS ON THE CAR, ON THE CAR. TODAY ON VISITING THE STORE AGAIN THEY HAVE ANOTHER MORE EXPENSIVE TYPE,{ WHICH WE WERE TOLD CAN BE LOCKED ONTO THE CAR,HENCE THE PRICE BEING DEARER)IN THE STORE AND WE RECEIVED AGAIN EXCELLENT… Read Full Review

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“Disaster - a week before the Etape a crack was...”

Written on: 26/07/2010

Disaster - a week before the Etape a crack was discovered in my carbon Trek. Of course I was very upset. I spoke with Evans and with Trek who both undertook to find a solution in time for the Etape. Thanks to the excellent service from Gatwick store of Evans a bike was found for me to cycle in France. Trek also worked with Evans to provide a solution in the event Evans could not get a bike for me.
Chapeau to Evans and Trek !!!
I remain a fan of both
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“Arrogant staff. Simply treat you as if you were too...”

Written on: 15/07/2010

Arrogant staff. Simply treat you as if you were too much trouble. 'if you don't ask us we don't know your there' was the response to a 10 minute wait from a bloke who appeared behind the till like Mr Ben's shop assistant. I don't wear a badge saying Customer, but he wasn't wearing one that said staff or even a uniform and had mistaken him for a customer chatting to another member of staff. Everything seamed too much trouble and a left feeling like I was the one who'd been taken for a ride… Read Full Review

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“Appalling after sales service.”

Written on: 02/07/2010

Appalling after sales service… Read Full Review

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“OK, finally community manager at Face Book helped. ”

Written on: 02/07/2010 by philiplai (1 review written)

OK, finally community manager at Face Book helped.

Will, was able to assist me a great deal. He directed customer service to get clarification on what happened and etc. Most importantly, they managed to provide an answer as to what caused the delay in responses. Upon solving their internal email issue, my order was shipped and I have received it within 3 working days via UPS. I truly appreciate their effort in restoring customer confidence and like to thank the team at Evans Cycles… Read Full Review

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“What a nightmare! ”

Written on: 01/07/2010

What a nightmare!

I have had nothing but trouble with this company, their customer service (or lack of) is appalling.

I ordered a bike which I was told was in stock and ready to be dispatched within 3 working days. Two weeks later I was still waiting and after numerous lengthy calls to customer service they finally agreed to send me a better model for the same price, this was also delayed and went it finally arrived a further week later, was damaged, this was obviously caused in the… Read Full Review

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“This is by far the most irresponsible online retailer...”

Written on: 28/06/2010

This is by far the most irresponsible online retailer I have come across!
Online inventory clearly indicated there were stock for my desired wheel set and I have not gotten any shipping info for over 11 Working days now! International calls were also not answered and put on hold under IVR!
Reaching out to community.manager at face book does little to no help at all, all they ever reply was items are in stock and would ship within 3-5 working days! I waited and waited and waited till my credit… Read Full Review

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Philiplai's Comment

Written on: 02/07/2010

OK, finally community manager at Face Book helped. Will, was able to assist me a great deal. He directed customer service to get clarification on what happened and etc. Most importantly, they managed to provide an answer as to what caused the delay in responses. Upon solving their internal email issue, my order was shipped and I have received it within 3 working days via UPS. I truly appreciate their effort in restoring customer confidence and like to thank the team at Evans Cycles.

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“I found the reviews on here after buying from Evans...”

Written on: 28/06/2010

I found the reviews on here after buying from Evans cycles for a while I am really suprised by the reviews, I have pretty much excellent service from them and must have bought 10-12 items, yeah I have had out of stock issues but they seemed to sort it pretty quickly, I phoned once or twice and got the answers I needed. I generally dont take much notice of '3-5days' messages becasue I have experienced this all over the web just meand they have to order them in from somwhere !!! Guys if your… Read Full Review

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“Here is the letter I am writting to Evan's Cycles: ”

Written on: 27/06/2010

Here is the letter I am writting to Evan's Cycles:


I was not sent any notification about there being no stock or that there would be any prolonged wait for my item. I took note of the 3-5 day shipping time for an order the size of mine, I also noticed that larger items are 5-7 days. So I gave your company the benefit of the doubt and waited 7 days for an item that really should have gotten to me within 3-5 days.
After waiting about 10 minutes for my call to be answered I was told that the… Read Full Review

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“Bunch of clowns. ”

Written on: 23/06/2010

Bunch of clowns.

Atrocious from beginning to end. Avoid like the plague. Customer service was non-existent; Staff are neither knowledgeable or pleasant; Promise are made and broken from one moment to the next.

Ordered product, not told it was out of stock so waited a week for delivery. I called up to ask its location and told it was still out of stock but it would be shipped to me express delivery the following day from a store.

Didn't arrive.

Called up. Told to fetch it from a shop… Read Full Review

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“Bad customer relations this afternoon at Woking store...”

Written on: 22/06/2010

Bad customer relations this afternoon at Woking store Ref: 5893. When I walked out the door, I walked out to stay out and in future to spend my cycle money elsewhere, suggest you all do the same. Goodbye Evans!

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“Un - fracking - believable ”

Written on: 22/06/2010

Un - fracking - believable
I've been waiting for my order(GT Transeo 3.0 Disc) for 12 days now (which was supposed to be delivered in 3-5 days). It is literally impossible to reach their customer service. Wasted 40 minutes on phone listening to their "your call is important for us" bs.

I then decided to call sales line which was picked up in 10 seconds. I started talking about my problem and he said he is going to direct me to customer service. he indeed did, directed me to customer service… Read Full Review

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“I usually use wiggle or chain reactions for online...”

Written on: 22/06/2010

I usually use wiggle or chain reactions for online shopping and have never had a problem. I used Evans on this occasion as they had a sale on the helmet I wanted.

Delievery time quoted as 3 - 5 days. I'm still waiting 12 days later. Tried ringing customer services but gave up after 20 minutes wait. Tried emailing customer services but got nothing back. Eventually got through to customer services this morning to be advised that it is due for dispatch today. Is this Evans equivalent of the taxi… Read Full Review

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“probably the worst customer service I have...”

Written on: 16/06/2010

probably the worst customer service I have experienced. was asked to pick my bike up after it had been serviced and when I rode it the bearing in the front wheel was gone. How they could have missed this i have no idea. the apologised and asked me to pay for a new wheel which would be needed to replace the existing one.

I go back to the store to collect my bike and they charge me for the service and the wheel which i had already paid for AGAIN.

I challenged this and they asked me to provide… Read Full Review

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“Totally hopeless. Placed an order long wait to receive...”

Written on: 16/06/2010

Totally hopeless. Placed an order long wait to receive item , almost impossible to get through to them on phone to find out status of order. WILL NEVER USE THEM AGAIN!… Read Full Review

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“waited for original order 3 weeks to find out theres a...”

Written on: 08/06/2010

waited for original order 3 weeks to find out theres a stock issue
ok no problem i thought theres another bike id like another 3 weeks another
hour or so wasted on phone to them recieved bike rims scratched by spoke key front aand back brakes loose as hell squeaking coming from bottom bracket so after spending further 100 quid bikes ok now to retrieve the balance as bike was cheaper than one first ordered i accepted store vouchers to 60 quid to date have only been able to get40 back by… Read Full Review

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