Evans Cycles Reviews - www.evanscycles.com

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“Evans Cycles is one of the best, but not exceptional”

Written on: 15/11/2011 by Vitaly (1 review written)

I am the customer of Evans Cycles for more than a year already and remain being satisfied. This dealer supplies quite a lot of stuff, which is not available at the other sites. However, the price is not obviously motivated. One of the key weaknesses, to my opinion, is the sorting options. The overall impression is quite good… Read Full Review

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“great service”

Written on: 15/11/2011

through various orders everything has always arrived ahead of time and I really like the option of being able to return in store (I havent needed to but its still good). Descriptions are accurate and queries are answered quickly… Read Full Review

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“if you found it, buy it”

Written on: 15/11/2011

At Evans, they may not stock everything, yet the items in stock are at an unbeatable price, with great delivery schedule and once things were not right - their support is more than helpfull. … Read Full Review

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“found a better supplier who dispatches the same day...”

Written on: 15/11/2011 by stevejo (1 review written)

found a better supplier who dispatches the same day and uses first class post free of charge so you receive your purchase the next day… Read Full Review

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“Don't even bother”

Written on: 15/11/2011 by Grrrrrrrrr (2 reviews written)

Ordered a gear hanger for the Colnago Ace (8 months old) because it was not covered in the warranty. They sent the wrong one, called, they told me I would have to buy the correct one and would then be refunded for the incorrect one when I sent it back. This might seem reasonable to some but seeing as this was entirely Evans' fault I would call it a downright liberty. I was told that the reason they couldn't just send me the correct gear hanger was because their 'systems wouldn't allow… Read Full Review

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Evans Cycles's Response to Grrrrrrrrr's Review

Written on: 21/11/2011

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Free delivery and Good discounts”

Written on: 15/11/2011 by adrenlisk (1 review written)

The minimum amount spent to qualify for Free Delivery is fair but the best is EC sends to my country without hassle. Those clearance and seasonal discounts really are what they are. And EC stocks up some brands I can't find at my local LBS. But why cant EC deliver Specialized products out of the UK?… Read Full Review

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“The Evans Cycles Website Experience”

Written on: 15/11/2011

Having been a regular customer of Evans Cycles for over 5 years now, I can say that they provide a top rate service, great prices and quality customer service. Their online prices are pretty good and compare favourably with the other top online competitors. They could however reward their regular generously spending customers with a few juicy deals every now and then, given that a regular 'commuter' cyclist customer like myself can spend hundreds of pounds a year on clothing and parts. Just a… Read Full Review

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“Rockshox Reverb”

Written on: 15/11/2011 by frogrocket (1 review written)

The best adjustable seatpost on the market according to the reviews. A bit fiddly to set up but nothing you can't get your head around e.g. bleeding the system of air and figuring out the best routing for the hose/remote. Just about to shorten the hose to run it along the top tube, so could be a bit trickier. Hose not quite long enough to run under downtube of a large Zesty. Performance once bled and set up is faultless. Works perfectly to adjust your saddle height on the fly to any position… Read Full Review

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“Great value”

Written on: 15/11/2011

For the price the Pinnacle Iroko 1 is great value, Evans Cycles own brand. The service received from Evans has been outstanding from purchase in July through to a service and an issue with the rear wheel. Always helpful and responsive. Prices are excellent too… Read Full Review

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“Excellent Customer Service”

Written on: 09/11/2011 by Parvus (1 review written)

I recently purchased a Scott hybrid bike from Evans Cycles on the internet and have decided to right this review to highlight the excellent level of customer service I received even though my initial purchase was not perfect. I purchased the Scott bike following a recommendation from the sales team who I contacted via the 'Contact us' email service. I received a response same day which was very efficient. Once I received the bike I realised the tyres were not suitable for my intended use… Read Full Review

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“Evans Cycles York. Customer service Ha Ha Ha Ha Ha Ha...”

Written on: 05/11/2011 by Basmaf (1 review written)

I will try to make this short and I hope you will get the point. I bought a Specialized Sirrus Elite 2011 Hybrid Bike on the 4th October via the internet site to get it delivered to the York store. Specialized had issued a recall on the front forks but that should have only taken about 3 weeks. I asked the staff to keep me updated and informed. I called in after 10 days and there was no news. On 25th October I phoned the store and asked for some news. I was informed that the earliest possible… Read Full Review

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Evans Cycles's Response to Basmaf's Review

Written on: 14/11/2011



Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Very Poor Customer Service, use the website not the store”

Written on: 05/11/2011 by Mrdhf (1 review written)

Sales assistant didnt introduse himself, asked me if I had shopped there before TWICE..after I told him I was in the week before buying rollers, no information offered on the products I was buying even when I stated I had not used SPD pedal shoes before, and as as final kick in the teeth when I got home found out that ther was no cleats included with the shoes... if only he had mentioned this so now I have to go out again.. not to Evans... Apline cycle will be getting my business, sales… Read Full Review

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Evans Cycles's Response to Mrdhf's Review

Written on: 07/11/2011

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Bike repair at the cycle hub in Leeds”

Written on: 02/11/2011 by ALANC63 (1 review written)

Got a flat on my fixie, and couldn't get the back wheel off due to one for the nuts being a cone ! I should have spotted it but didn't, obviously didn't look that hard. Anyway, took it in and the guys couldn't have been more helpful, very friendly, very knowledgeable, absolutely top service. Repaired the rear wheel, found the front tyre was about to fall apart, so replaced that too (Note to self: check the bike from time to time don't just get on and ride). It meant I could ride home and… Read Full Review

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“Evans Cycle Point, Leeds Station”

Written on: 29/10/2011 by apsykes (1 review written)

Waiting for my train back down to the south of England, I wandered into the Evans operated 'Cycle Point' just outside Leeds Railway station. Didn't buy anything but the chap in there was extremely helpful and chatty, answering my questions about how the place operates (it is a storage garage for commuters to put their bikes during the day) and how it was set up. There should be one of them in every town and city up and down the country. Brilliant! I was even inspired to write about it on my… Read Full Review

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“Evans Cycles Bristol Branch”

Written on: 25/10/2011 by Darrenbike (1 review written)

Just want to say the we purchased a bike from this store and got second to none customer service really good product knowledge the sale person Julius really spent the time to help and make it a really enjoyable. We left the store 30min after closing time still feeling welcome and not rushed. Many thanks… Read Full Review

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“Top quality service with fast shipping to Australia”

Written on: 23/10/2011 by RichardTreasure (1 review written)

I am very pleased with the overall experience with Evans. Customer service was excellent and they went out of their way to help with the extra queries I had in relation to shipping to Australia. Based on my experience, I highly recommend this website to any Australian buyers - shipping was fast - in addition the purchase came in at less than AU$1000 so I was able to import tax free. I got a great town bike (Viva Papa) - one that is not available over here in Oz - and at a very good price… Read Full Review

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“Good prices, good delivery and great customer service”

Written on: 22/10/2011 by Eddiej1970 (1 review written)

In my search for the best prices of cycling products, I often refer to the Evans Cycles website as their prices are very competitive and their range is excellent. Whilst I support my LBS for many consumable items including tyres, Australian prices are still well behind those in the UK even given the unfavourable exchange rate. In purchasing from an internet store , one can often be taking a… Read Full Review

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“Took my money but failed to order product, for 3 months ”

Written on: 18/10/2011 by rlef (1 review written)

I paid for a Pashley bike and a specific rack to fit the back. The order and cash was taken for the rack but since the actual order couldn't be placed with the company who makes the racks at the time, the staff said they would put it through in the morning. It seemed at the time quite flippant and like they would forget, so I went back the following day to check they had done it. The staff I had dealt with the day before were busy with another customer so I left a message with one of the other… Read Full Review

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Evans Cycles's Response to rlef's Review

Written on: 26/10/2011

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Excellent product, delivered in 24 hours”

Written on: 15/10/2011 by ManchesterMum (1 review written)

Husband saw the bike panniers that turn into a rucksack in the magazine, he wanted them for his birthday. I went into the shop at Chill Factore in Manchester but they didnt have them. I searched on the website and found them, free delivery. I was worried they would not arrive in time for his birthday, but they arrived in 24 hours, fantastic! whilst viewing the site I spotted some gloves for him too, he has XXL hands and can't normally get gloves to fit, but these were Fab too and were in the… Read Full Review

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“Help change of delivery address with UPS”

Written on: 14/10/2011

These was some issue contacting UPS to change delivery address and I contacted Evan cycle via their website instead. The address was changed promptly by them. Received the goods in good condition. Their products are cheaper then what was selling at my local bike shop as well… Read Full Review

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