Evans Cycles Reviews - www.evanscycles.com

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“I recently bought a Scott RC pro jersey from Evans...”

Written on: 28/01/2011

I recently bought a Scott RC pro jersey from Evans Cycles at 50% off the RRP.
The jersey arrived quickly but unfortunately it was not in the best condition due to having been "returned" previously.

I complained to Evans customer care department about this and they were fantastic. Another jersey was sent out along with a gift voucher to spend at an Evans store or online.

It is obvious to me now that customer care is top priority with Evans cycles.
As with any big company mistakes can be made… Read Full Review

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“I ordered some stuff online and read some negative...”

Written on: 24/01/2011

I ordered some stuff online and read some negative reviews about evanscycles. I got worried thinking I made the wrong choice using Evans. Surprisingly, I got my two orders in time within a week delivered to my home address in Sydney Australia using UPS. Price is great and happy with the on time delivery. I was surprised Evans did not tell me the tracking id though but happy to find out they do actually have tracking id… Read Full Review

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“I reviewed the website, and went and looked at some...”

Written on: 23/01/2011

I reviewed the website, and went and looked at some bikes at the lakeside store. Extremely helpful staff clearly committed to cycling and very knowledgeable. No hard sell. Price a bit on the top end of reasonable hence 4 stars… Read Full Review

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“I was a bit concerned after reading all the negative...”

Written on: 23/01/2011

I was a bit concerned after reading all the negative reviews about Evans. I had ordered online then I spotted this website which made me really nervous and I nearly called to cancel but I am glad I didn't. There was absolutely nothing to worry about.
I ordered my bike on boxing day and thought it would take ages due to the Christmas period and it actually came on new year's eve...wicked...just in time to start my new years fitness resolution! So, it didn't even take a week...what's… Read Full Review

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“I ordered a Caanondale Bad Boy Rohloff from Evans in...”

Written on: 14/01/2011

I ordered a Caanondale Bad Boy Rohloff from Evans in the Uk over Christmas and it was delivered to Germany within a couple of weeks. After reading the reviews I was quite worried and considered cancelling the order but the bike came. Not within a couple of days but also not outrageously late. The sale price 2400 euros was really good for this bike and good luck with finding a better price than this.

The tracking number wasn't supplied but the bike was sent when they said.

So overall I was… Read Full Review

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“I ordered some gloves and some northwave shoes on the...”

Written on: 14/01/2011

I ordered some gloves and some northwave shoes on the 29th December and both items showed in stock. On the 4th January 2011 my gloves arrived but no shoes, it said they were to follow so the following day I emailed to ask when I should expect them to which nobody replied.Thursday the 6th I emailed again and this time had a reply which said they were ready for despatch. Friday morning I received an email saying that the shoes were ready to be sent, Friday afternoon I received an email saying… Read Full Review

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Evans Cycles's Comment

Written on: 17/01/2011

Hi there,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint

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“This place is garbage. I ordered shin guards from them...”

Written on: 12/01/2011

This place is garbage. I ordered shin guards from them along with other parts. The other parts showed up immediately but nothing was said about the shin guards. I emailed them and the response was that the pads were at the store not at the distribution center and that recalling them would take 10-14 days. I honestly have no idea why the store couldn't ship an item directly to a paying customer but whatever I decided to wait because I really wanted these pads. A month later I hadn't heard… Read Full Review

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Evans Cycles's Comment

Written on: 14/01/2011

Hi There,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint
<br/>

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“These people have the worst customer service I have...”

Written on: 20/12/2010

These people have the worst customer service I have ever come across. They list items as being in stock, then find parts here and there to try to fit the order.
I received my "brand new" trail a bike 3 weeks late without the hitch which rendered it useless. After weeks of regular contacting their customer service they finally sent a hitch out but without the plastic shims that are essential!
I called again and again and gave up... they never sent the complete item. I had to order the shims… Read Full Review

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“Used Evans Cycles online for the first time, normally...”

Written on: 10/11/2010

Used Evans Cycles online for the first time, normally used the nearest store but couldnt be bothered to make the trip down.

Ordered some tyres, marked as in stock, delivery 3-5 days. 8 days later no arrival so emailed Customer Service. Received email back apologising as one of the two tyres was out of stock at the depo and they needed to get one from a store which could take 14 days!!!???

Another 8 days later I recieve a further email saying the same thing, out of stock and would be another… Read Full Review

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“The service was more expensive than 1st estimated but...”

Written on: 08/11/2010 by R Bertrand Shelton (1 review written)

The service was more expensive than 1st estimated but no work was done until the shop mechanic phoned with a final assessment and quote. And I do agree the work was necessary and am very happy with the revitalised ride. Niggles like the brake/gear units on the handle bars being at different heights were quickly adjusted at home and perhaps that's he best for personal preference. For such a big store, it's a comfortable place for a non specialist like me to be… Read Full Review

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“I ordered a waterproof cycling jacket in the Summer...”

Written on: 20/10/2010

I ordered a waterproof cycling jacket in the Summer ready for the colder, wetter months. The first time it saw rain I was soaked through to the skin. I have returned the jacket (they have it, it's signed for) and they are not responding to my emails about a refund or even a replacement. The weather is poor at the moment and I'm without adequate protection and none the wiser. I'll stick with Wiggle in future… Read Full Review

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“i bought a mongooses villian bmx bike from evans...”

Written on: 17/10/2010 by bennuttwilson (1 review written)

i bought a mongooses villian bmx bike from evans cycles about 3 years ago.
everything with the bike had been fine up to 3 weeks ago when the right pedal was sheared right off. WHY???
i took it to a DIFFERENT bike shop where they fixed the problem. the day after i got the fixed bike back. i am a bit of a cycle ithusiast, so i just had to take the bike out along the thames tow path for a quick 4 mile sprint. i got to the tow path, gained some speed, and then, wallap. the left peddle came off. WHY… Read Full Review

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“I bought a roadbike from Evans mailorder. I found a...”

Written on: 13/10/2010

I bought a roadbike from Evans mailorder. I found a significant fault that I had missed when I initially checked the bike over. I took it to the Holborn Branch and they replaced (upgraded!) the parts in question with the minimum of fuss and delay. No problems with mail order parts, or clothing… Read Full Review

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“bought the bike on the 27th of july for my sons 13th...”

Written on: 13/10/2010

bought the bike on the 27th of july for my sons 13th birthday the bike lasted
all of 2 months needing constant checking and adjusting of the rear wheel
untill one day the wheel just locked up damaging the hub and rear axel so took the wheel into the castleford branch to get it fixed under warrenty they said we dont have the parts to fix the wheel (while i was stood looking at all
the parts needed to repair the wheel) and it would have to be sent back to the
supplyer to determine if it was… Read Full Review

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Goggsie31's Comment

Written on: 18/02/2011

No bike shop would anyway, the warranty is between the customer and the manufacturer not the bike shop so all warranty issues would be sent back to the original supplier for confirmation as to whether it is faulty equipment or rider missuse.

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“I ordered a pair of gloves, a peg and a complete BMX. ”

Written on: 12/10/2010

I ordered a pair of gloves, a peg and a complete BMX.

I later got a ring telling me that the gloves were out of stock and I could get the money refunded.

At first I had a hard time (2-3days) getting a hold of the customers service. But after I wrote on the facebook wall I got a very satisfying correspondence with 'Daniel'.

I just recieved the bike 2day (haven't tried it yet) it seems absolutely good for the price! a satisfying quality and good BMX for beginner.

My experience of Evans Cycles… Read Full Review

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“Brooks Flyer S Ladies Saddle-£55.31, Brooks Saddle...”

Written on: 25/09/2010 by Zoop (1 review written)

Brooks Flyer S Ladies Saddle-£55.31, Brooks Saddle Cover - £4.2, Brooks Leather Bar Tape- £28.08,3T Ergonova Pro Handlebar
I ordered the saddle on a Sunday and it arrived at my office in Australia by that Thursday! I would not have gotten faster had I ordered locally. The handlebars were a separate later order and it came well packed and completely surrounded by bubble wrap.
The reviews here worried me as it was my first set of orders, so I called up customer service and spoke to a real… Read Full Review

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“Very unhappy the customer service doesn't even worth a...”

Written on: 17/09/2010

Very unhappy the customer service doesn't even worth a star. Got my road bike from Wandsworth branch very poor service.
1- purchased a female bike gave me male saddle, don't change it!
2- asked for a refund as the bike not what I wanted, said ok then saidcan order another brand for me. Guess what instead of refunding my money as I asked and insisted he transferred my money to order a new bike and told me it's been refunded!
The bike I returned was used as a day after I bought it took it to them… Read Full Review

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“I'm not very impressed with the service you get at...”

Written on: 15/09/2010

I'm not very impressed with the service you get at Evans Cycles. I bought a Bianchi Via Nirone 7 2300 at the Milton Keynes store in May 2010. I've had to return it twice because of broken spokes and buckled wheels and it's only done 400 miles or so.
The service seems rather lack lustre to me - kids in T shirts with no customer service experience - nobody to look after you. Nobody sympathises with you for the problems that you're experiencing. Communication between their head office and the… Read Full Review

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Brianwr's Comment

Written on: 19/02/2011

I found this review very helpful because... I shared a similar (but unfortunately more appalling experience) I thought I was the only one to be subjected to a concoction of repeated incompetence, obstruction, deception and ultimately culminating in an accusation of lying when I attempted to recover an overcharge for a deposit which they were unable to verify the overpayment despite being presented with bank statements demonstrating their error. The error was acknowldged 7 days after registering the request for refund without appology. This experience was the insult to injury which is another story altogether. It was the same staff from the same store. Should not be allowed to trade.

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“I had my entire groupset replaced and bike serviced. I...”

Written on: 09/09/2010

I had my entire groupset replaced and bike serviced. I booked my bike into Evans at the end of July 2010 and they found me a slot to do the works on 6th Aug 2010. I informed them at the end of July that I was going on holiday on 11th Aug 2010 and I needed my bike ready before then because I was taking me on holiday with me. No worries they say, it will be ready by 9th Aug at the latest. I gave them a list of the components I wanted installed and including a service the total cost should have… Read Full Review

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“3 Weeks and I'm still waiting to get a rear wheel -...”

Written on: 08/09/2010

3 Weeks and I'm still waiting to get a rear wheel - when the website said 5 days!
Tomorrow they have said 4x's now... still waiting!
They are just picking it off the shelf they say - How long does it take to pick a wheel off the shelf?!
They are great at taking your money of you quickly but that's all they get right - I WILL NOT be buying from Evans Cycles again!

Tell your friends not to! I've told all my bike buddies!

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