Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4 / 5
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“Terrible service - I would not recommend at all.”

Written on: 21/10/2012

Evanscycles.co.uk promises to deliver their bikes ready assembled. All the recipient needs to do is adjust the handlebars and saddle and attach the pedals. A multi-tool and pedal spanner should be included so that the recipient can do this at home. Evans allow you to pay £30 to have your bike delivered on a Saturday. I did this as I had no weekdays off on the week I wanted the bike. True to form my bike arrived on the Saturday. I took the bike out of the bok - it was indeed mostly assembled… Read Full Review

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“no hassle purchase”

Written on: 21/10/2012

very easy purchase, asked a question online before bought cycle carrier and this was answered, quick delivery, great product… Read Full Review

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“great bike site”

Written on: 19/10/2012

really like this site as it gives me a quick and easy way to see all i need in the way of bikes, equipment and also the helpdesk is very helpful in discussing various needs or queries with. enjoy seeing what others have said about various products. also was great to set up credit terms so i could afford to buy the bike i really wanted, really quick and easy to do and the people i spoke to very helpful… Read Full Review

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“return faulty ”

Written on: 18/10/2012 by tytherington (1 review written)

call centre staff alex fantastic helpfull cutious knowledgeable polite fantastic in everyway… Read Full Review

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“A fantastic all round cycle retailer”

Written on: 18/10/2012 by Johny2dogs (1 review written)

A combination of opening hours, location, helpful staff, a great range of bikes and accessories, the ability to take test rides, as well as some money saving offers from time to time, make Evans a fantastic all round cycle retailer, and destination cyclopedia. If I was to offer some advice on making it better I would train the staff up a bit more on the kit. My most recent two assistants could have known a bit more about the different types of Cycle jackets stocked and their features and… Read Full Review

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“Most excellent adventure!”

Written on: 18/10/2012

Ordered some tri kit from Evans, they provided top notch service & speedy delivery. All easy as pie & allowing my adventures to continue! Fab returns policy options too, if you need to return something just drop at your local Evans store - so much easier than Mr Postie (although I do love my posties!) :-)… Read Full Review

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“GOOD QUALITY, EFFICIENT SERVICE”

Written on: 18/10/2012

I'VE BOUGHT NUMEROUS ITEMS ON LINE FROM EVANS CYCLES, EVERYTHING I HAVE BOUGHT HAS ARRIVED QUICKLY WITH NO ADDITIONAL P&P CHARGES. ALL ITEMS I HAVE BOUGHT HAVE BEEN OF GOOD QUALITY (I DOUBT THEY STOCK ANY TAT. THEY ALWAYS HAVE GOOD DEALS AND REWARD REGULAR CUSTOMERS WITH EXTRA OFFERS… Read Full Review

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“Awful Customer Service”

Written on: 17/10/2012

Ordered a bike on line in the sale, with deliver status of 7 days and only standard delivey as the delivery option. After 7 days had heard nothing so called the contact centre and spoke to Steve who told me I should have heard something and he would chase up my order and get back to me ASAP ....... heard nothing. Called again to get again Steve , who informed me he was still waiting for an update. I advised Steve that I was going away on Sunday and as it was now Thursday also wanted to make… Read Full Review

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“Customer service and range lacking”

Written on: 16/10/2012 by londonbiker (1 review written)

They never answer the phone when you try to ring. I was dealing with one member of staff, he went off to look into something, and then came back and helped another customer. leaving me at the till like a plum. Another member of staff came to help, and he didn't seem to be able to use the till, and had to wait for the original member of staff to finally come over to help. Their stock range is awful, they never have what you want in stock, it's always 'wait 2 days and we'll order it in'. Somehow… Read Full Review

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“Just good to deal with”

Written on: 16/10/2012

I'm really glad I discovered Evans. Although not my local bike shop they're worth the travel. Polit, courteous and competitively priced. keep it up Evans… Read Full Review

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“Great kit and reasonably priced”

Written on: 15/10/2012

Evans has a great selection of cycling equipment and clothing. Ordering online is easy, and the returns policy is good, and exchange at the stores is a benefit. They offer regular discounts via their promotion emails/news letters also. All in all, a must for any cyclist… Read Full Review

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“Great shop for the keen cyclist!”

Written on: 15/10/2012

I've been shopping at Evans Cycles for about a year and I am really impressed by them. My particular favourite things are the price matching and the fact that you can order online and pick-up from the nearest store. This means you can inspect or try things on in the shop. I have always found the staff to be knowledgeable and very friendly. The only thing I don't like is that the shop is busy whenever I go, i.e. outside my working hours, but I guess that shows they are very good at what they… Read Full Review

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“Good prices and excellent range of items”

Written on: 15/10/2012

I find Evans usually very good in terms of finding what I want. The only issue sometimes is price although they will price match if you find the item elsewhere providing it is in stock. Evans is one of the first places I look for any cycling gear but my only gripe is on some occasions more information on sizing could be available as there are a lot of unanswered queries on this topic I find… Read Full Review

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“Great service and products”

Written on: 15/10/2012

Evans provide excellent customer service, the prices are very competitive and the price match feature is great, delivery is always quick and they provide excellent service if i need to return a product for any reason… Read Full Review

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“Cannondale Caad 8, NOT IMPRESSED!! ”

Written on: 14/10/2012 by JG11 (2 reviews written)

I bought this bike on a cycle to work scheme, thinking it would be a solid bike after speaking to your staff. I have had to return this bike for faulty bottom bracket bearings, faulty seat collar and now after about 2000 miles i am having to replace the spokes in my wheel every 26 miles. Evans have been fine having all this work done under warranty up until now,Although the parts took weeks to be replaced. I have only had this bike 5 - 6 months and it has spent 4-5 weeks in the work shop in… Read Full Review

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“Terrible costumer service”

Written on: 14/10/2012

Absolutely awful costumer service. There's always a lot of staff around but they sit chatting to each other and make no attempt at helping costumers. Also, Two of them talked loudly about sex and swearing in when I had my 3 year old nephew with me I went in store to get a few repairs on a £600 bike. Replace chain and new casette. After being ignored for a good 5 minutes by three staff sitting about doing nothing someone came over and looked at the bike. I told him the problem and he agreed… Read Full Review

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“Superb cycle retailer!”

Written on: 14/10/2012

Been using Evans for years now and it's never disappointed. You can almost always guarantee a cheaper price than RRP and the customer service is efficient, polite and fast. Delivery is quick and next day option is superb using DPD. It will remain my chosen cycle retailer for a long time to come. Can't rate highly enough… Read Full Review

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“All your cycling needs in one place”

Written on: 14/10/2012

Excellent range of products, and service. All my cycling requirements in one location with quick delivery and good prices… Read Full Review

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“Quick, Cheap and reliable”

Written on: 14/10/2012

Good Service as always, it was also the cheapest by far… Read Full Review

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“Top Shop!”

Written on: 14/10/2012

Evans provides excellent service, both in-store and over the internet. Goods are fairly priced and clearly described. Items ordered over the internet arrive promptly (and with free shipping), while in-store staff are helpful and knowledgeable… Read Full Review

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