Evans Cycles Reviews - www.evanscycles.com

★★★★☆
3.9 / 5
1390
76% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Evans Cycles www.evanscycles.com - Ask a question now

Media Gallery for Evans Cycles www.evanscycles.com

Evans Cycles www.evanscycles.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“First stop for cycling goods”

Written on: 10/10/2012

I have used Evans Cycles for on-line shooping for several years. The website is informative and reliable. There is comprehensive stock of top-quality goods. Ordering on-line couldn't be easier, and delivery is always prompt. Don't go anywhere else… Read Full Review

Visit evanscycles.com
Report this review

“Bad customer service”

Written on: 10/10/2012

I ordered an helmet which was sent to somebody else. Every one makes mistake but the important bit is how mistakes are dealt with. Well Evans did a very poor job on this occasion. It took me about 2 weeks to get the helmet as they never told me they only had one in stock and had to wait for the person who received it my mistake to send it back... They also offered a £10 voucher for the inconvenience which I never received. There's lot of bike shop out there such as wiggle, chain reaction… Read Full Review

Visit evanscycles.com
Report this review

“Great service”

Written on: 10/10/2012 by reddo1 (1 review written)

I have been using Evans both in store and online for a few years now. They have a wide range of bikes and accessories. I find their online store very easy to use and accurate with the descriptions. The prices are competitive as well. Delivery is prompt as is their email communications when there might be delays. I really can't think of a negative… Read Full Review

Visit evanscycles.com
Report this review

“Best In The High Street”

Written on: 10/10/2012 by HardtailMTB (1 review written)

Not only the best cycle and accessory shop in the high street but by far the best shop in the high street. Evans' customer service, expertise and after sales service are more than excellent and I would suggest that your first and only visit when looking for advice or to purchase anything bike related is to go straight to there. Their pricing is fair and they do not ofer cheeper bikes that some sports shops offer, but let's face it you only get what you pay for and buying a cheep bike may… Read Full Review

Visit evanscycles.com
Report this review

“Always great service”

Written on: 10/10/2012 by cheshire123 (1 review written)

Great range of products at sensible prices, well packaged, delivered quickly. What more do we need?… Read Full Review

Visit evanscycles.com
Report this review

“Trustworthy”

Written on: 10/10/2012

I've mostly bought cycle clothing from Evans. The goods always arrive promptly. Returns are straightforward. Enquiries are dealt with professionally. They are as you would hope more on-line businesses would be… Read Full Review

Visit evanscycles.com
Report this review

“Staff Are Great”

Written on: 10/10/2012 by Axewoundwaring (1 review written)

Every time i have been into Evans, i have been greeted by really knowledgeable and helpful staff. Being a bit of a novice a few months back i had a lot of questions about which bike to buy and what gadgets were best etc, to which the staff at evans were able answer every time and i couldn't be happier with any of my purchases. I am now on the road to John O'Groats to Lands End after doing a couple of big rides and am really getting the most out of my bike and equipment thanks to the guys who… Read Full Review

Visit evanscycles.com
Report this review

“This is how online shopping should be”

Written on: 10/10/2012

Great product selection at the best online prices, free next day delivery too. It's what I want an online retailer to be… Read Full Review

Visit evanscycles.com
Report this review

“Competitive and reliable ”

Written on: 10/10/2012 by stevo35 (1 review written)

I have ordered many items from Evans Cycles from my bike to clothing , all of it was delivered on time as promised and returns were dealt with quickly… Read Full Review

Visit evanscycles.com
Report this review

“I have never been let down by these guys”

Written on: 10/10/2012 by Bigcliff1 (1 review written)

In the many years of cycling I have always been able to totally rely on Evans to keep my bikes serviced professionally They have always been there for the best advice and friendliest support. I would recommend to anybody… Read Full Review

Visit evanscycles.com
Report this review

“Price Match Honoured!”

Written on: 10/10/2012 by hodgy77 (1 review written)

I have always found Evans cycles to be very competitive and with a nice, easy to use website. On the occasion that their price is higher than the market value, they have always honoured a price match. I have only had to contact customer services once and they were very friendly and helpful… Read Full Review

Visit evanscycles.com
Report this review

“Thank Evans!”

Written on: 08/10/2012 by IBuyedABike (1 review written)

Needed a new bike in a hurry and after unsuccessfully looking round my local bike shops, decided to try Evans Cycles. They had exactly what I needed at a good price, with super fast delivery. I placed my order Friday morning and it arrived Saturday morning. The best thing about ordering online from Evans is that they practically build the bike for you, all I had to do was put the pedals on and straighten the handlebars. It was as easy as that. I would definitely recommend Evans Cycles and will… Read Full Review

Visit evanscycles.com
Report this review

“Fantastic new shop.”

Written on: 08/10/2012 by PaulCannon (1 review written)

I recently collected my new Cooper Cycle from the Cardiff Store. Fantastic cycle,superbly assembled, really friendly and helpful staff. I highly recommend shopping there I certainly will. The offer of 2 hours free car parking in Dumfries Place car park for customers is an outstanding initiative… Read Full Review

Visit evanscycles.com
Report this review

“best cycling store”

Written on: 08/10/2012

I enjoy shopping at evens for a variety of reasons.They have a very extensive range of cycling products they often have things on offer and their online shop is equally as enjoyable. The orders arrive quickly the offers are very competitively priced and the returns policy is the best i have experienced in any shop.i would have difficulty faulting any aspect of this store… Read Full Review

Visit evanscycles.com
Report this review

“So far - terrible”

Written on: 05/10/2012 by ADasGupta (4 reviews written)

I live in switzerland and an enthusiast told me about evans cycles. I ordered a multiple order online tempted by their website and international facilities. over a week later I decide to ask them re: status of order only to get a reply back that they have lost my order, and would I like to re-order. Considering they had already confirmed the order and money had been taken from my credit card, clearly this was not a preferred option - and I send pdf's of the proof of order and payment. I have no… Read Full Review

Visit evanscycles.com

Evans Cycles's Response to ADasGupta's Review

Written on: 08/10/2012

Dear ADasGupta,

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

Reply to this comment

Adasgupta's Response to ADasGupta's Review

Written on: 16/10/2012

Interesting strategy they take - offering the email below as a conciliation - I wrote to it - no response!!!!!

Reply to this comment
Report this review Read 2 Comments

“Desire to Please ”

Written on: 04/10/2012 by Dobsonsim (1 review written)

In my view a company is defined by how it deals with things that go wrong, rather than right. This was certainly the case when I ordered from Evans. Things went wrong and there was a little lack of communication. However once I raised the issue, the level of service and desire to ensure that I was for want of a word a “Happy Camper” was great. From multiple contact points I was engaged to take me through my purchasing journey and the Store in Milton Keynes offered help and advice when… Read Full Review

Visit evanscycles.com
Report this review

“Great service at Evans Cycles Wandsworth”

Written on: 01/10/2012 by HavnaBlaugrana (1 review written)

I bought some new road shoes and pedals from Dom A at Evans in Wandsworth - service was excellent - good advice on shoes and pedals, plus he took the time to fit my cleats to my shoes, which was tricky given the type of shoes and pedals. Would certainly use this branch again and in particular would ask for Dom… Read Full Review

Visit evanscycles.com
Report this review

“Great team! ”

Written on: 28/09/2012 by AmaliaRosca (1 review written)

It was fantastic to received a fast feedback to my request! I bought a cyclo computer form Canarry Warf, but when I comeback at home in Romania, I sow that a piece was missing...But your team help me and now I wait to receive the piece. Thank you, great job! Amalia… Read Full Review

Visit evanscycles.com
Report this review

“Fantastic informative and fast service”

Written on: 26/09/2012 by KeepShopper (1 review written)

I've previously worked with bikes, assembling and selling them while working at Halfords, so I feel a little qualified in being able to heap praise on Evans service, processes and staff. Firstly - their website is excellent, its easy no navigate, clear and informative. The email updates are informative, regular and very much welcomed. It doesn't take much to work to this standard, this attention to detail, but so many companies don't do it. The product itself was spot on. They thoroughly set… Read Full Review

Visit evanscycles.com
Report this review

“Worst service ever online”

Written on: 26/09/2012

Initial order was well handled, and then i started getting emails and txts with status reports. looks good, i thought. but then the trouble began. turned out the emails and txts had nothing to do with the real status of my order. they "delivered" the bike to the shop, but the shop said they didn't have it. neither the shop or the online folks seemed to care, though. when they finally "found" the bike and i went to pick it up, it wasn't ready even though i had been promised it would… Read Full Review

Visit evanscycles.com

Evans Cycles's Comment

Written on: 01/10/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

Reply to this comment
Report this review Read 1 Comment
overview
evanscycles.com