Evans Cycles Reviews - www.evanscycles.com

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“Excellent product, delivered in 24 hours”

Written on: 15/10/2011 by ManchesterMum (1 review written)

Husband saw the bike panniers that turn into a rucksack in the magazine, he wanted them for his birthday. I went into the shop at Chill Factore in Manchester but they didnt have them. I searched on the website and found them, free delivery. I was worried they would not arrive in time for his birthday, but they arrived in 24 hours, fantastic! whilst viewing the site I spotted some gloves for him too, he has XXL hands and can't normally get gloves to fit, but these were Fab too and were in the… Read Full Review

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“Help change of delivery address with UPS”

Written on: 14/10/2011

These was some issue contacting UPS to change delivery address and I contacted Evan cycle via their website instead. The address was changed promptly by them. Received the goods in good condition. Their products are cheaper then what was selling at my local bike shop as well… Read Full Review

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“Evans Cycle Point Leeds”

Written on: 06/10/2011

Please can the staff at the Cycle Point at Leeds railway station be given some training as to why they need to ask customers for their address when making a purchase. I don't mind giving the start of my postcode, which I understand helps with marketing etc. but the attitude of staff at the Cycle Point left a lot to be desired. When I objected to giving my full address and suggested I may shop elsewhere the staff member, rather than explaining why he needed my address, said fine and returned… Read Full Review

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“Evans in Leeds”

Written on: 06/10/2011

Went in a few times to look at several bikes and spoke to several people. All were helpful in helping me pick my bike and telling me the good points and bad of each. Finally decided on a bike, went in and got my finance sorted and they help me pick some accessories and clothing. The bike arrived on the day that they had said along with my GoPro camera and it's riding like a dream. On collection they completely setup the bike for me and made sure I was happy with it before leaving the store… Read Full Review

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“Great Customer Service”

Written on: 05/10/2011 by DCONSTA (1 review written)

I received great customer service from Lyle in the Fenchurch Street shop. This was my first purchase of a road bike and Lyle was extremely patient and good at explaining things and helping me choose a bike and all the accessories I required. As a novice I knew little about rouad bike (only having rode a MTB in the past) but Lyle helped me choose a bike and the accessories that are suitable for me and explained why. As it is a lot of money to spend you are always a little worried but I came… Read Full Review

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“terrible after sales”

Written on: 03/10/2011 by pc1974 (1 review written)

i bought a bike a kona lanai from the shop and all seemed okay. i took it home rode it for a couple of days noticed the wheel wobbled. i thought easy job take it back to the shop when it was the first service and it would be easily fixed. i was wrong they did nothing to fix the bike when they did the service despite me telling them about the wheel i had to take it back a second time they took it away for twenty minutes and then brought it back having tightened it up and said that was the best… Read Full Review

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“Excellent Customer Service”

Written on: 03/10/2011

I recently purchased the Raleigh Avanti Carbon Comp from Evans Canary Wharf, where I was served by Keev, one of the store managers. He showed excellent customer service skills, was clearly an enthusiast himself and displayed formidable knowledge without being patronising. He spent a lot of time with me making sure I got the right size and he priced matched the bike too, saving me £400 and I bought it using the 12 month interest free option. Very sadly, I had to return the bike due to… Read Full Review

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“Excellent repair service-fixed problems without being...”

Written on: 02/10/2011 by ColinJones (1 review written)

I suffered a puncture on my way to work on Sat am and needed an emergency repair while I was at work. Blackfriars shop staff couldn't have been more helpful, and I received an email within an hour confirming repair done. When I picked up my bike later, I found they had also fixed a problem with the steering column and repaired my bell, without being asked and at no cost. It's not often you get that sort of service - much appreciated… Read Full Review

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“Great customer attention and all round satisfaction.”

Written on: 30/09/2011 by jensutton (1 review written)

Having been extremely satisfied with my 'Specialized' women's road bike, ordered on-line, I have since ordered several accessories which have arrived in impressively quick time. However, for the first service I took the bike to the Lakeside store - easy to access, not in the main melee of the shops - where I was warmly welcomed and dealt with with huge courtesy and attention. I was having cleats to replace my pedals and was a little nervous of falling off, so Matthew put me on a trainer and… Read Full Review

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“I was sceptical about using evans cycles after reading...”

Written on: 29/09/2011

I was sceptical about using evans cycles after reading a lot of the reviews on here but I was really pleased with the whole service. I ordered my bike online from there website and received it within 3 working days. The bike was packed well and put together well. Will use again!… Read Full Review

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“Customer Service”

Written on: 24/09/2011 by jodabro (1 review written)

Hi, had my first service on my TREK 7.2FX today at the Birmingham store. Somehow feel compelled to comment. The service was excellent, the customer service given was once again top notch! You have a highly professional team, and I find it a pleasure visiting your store. I am 55yrs old, and I have discovered a new passion thanks to your teams advice, support, and enthusiasm. Thank you again, Bob Spittle… Read Full Review

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“Great, quick service”

Written on: 23/09/2011 by owo13 (1 review written)

After having my front wheel stolen and not being in the best of moods, the staff at Evans Cycles on Mortimer Street were really helpful in getting it replaced in a few minutes. He helped me pick out a new wheel and recommended a tyre that was similar to the ones that came on the bike. Overall: quick, friendly, and no issues… Read Full Review

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“bad manners”

Written on: 19/09/2011

If you need sound advice on buying a good bike at the right price, if you need someone who really cares about bicycles to take care of your beloved mount, if you like a friendly place and nice staff members... Go somewhere else. These people are rude. They can't really spare the time to look after you because they are cooler than you are. They don't mind selling a bike to you, apparently, but do you really deserve it? Are you really worthy of the time it takes for them to take your money? And… Read Full Review

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Evans Cycles's Comment

Written on: 21/09/2011

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“repair prices and sale prices cant be beaten”

Written on: 17/09/2011

im a downhill rider, and very few shops cater for downhill bike repairs and services but evans do it well and very cheaply. i've bought quite a lot from evans like my bike and some forks for my old bike etc and its been delivered everytime, bike has been fixed properly and had extras fixed for no cost within the same day with out booking my bike in, its a real shame they dont have anymore quieter brands bikes to sell cause i would really love them to sell more downhill/freeride bikes, forks… Read Full Review

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“Staff knowledge could definatley be improved!!”

Written on: 13/09/2011

Went in to buy brake pads for a common road bike, even when three members of staff had discussed it between themselves they still couldn't be sure that they were going to sell me the right brake pads. If I could have afforded to wait to go some where else I would have. I really wouldn't recommend this shop unless you know exactly what you want as the staff wont be able to help… Read Full Review

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Evans Cycles's Comment

Written on: 21/09/2011


Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Rud staff! Never been so humiliated in my life...,,”

Written on: 12/09/2011 by dominikas (1 review written)

I went today to pick up my order @ Evans Chiswick @ 4:20pm. I have been served by Alister L. I collected my order and was about to leave the shop when the security gate started to make noice so I have returned to the counter. I gave Alister my order to check if any security tags were left accidentally. He checked it and said it's OK. The other woman who was pirchesing something before me have had exactly the same situation so I have pointed that out to Alister. He asked me if he could look… Read Full Review

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Evans Cycles's Response to dominikas's Review

Written on: 21/09/2011


Dear dominikas,

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“If you can't see it / touch it, don't buy it.”

Written on: 11/09/2011 by GTbiker (1 review written)

I ordered a bike from Evans via the website (admittedly at agood price), in stock for delivery in 5-7 days, they say all fully built up and tested by one of their technicians. I eventually received the bike two and a half weeks later with two buckled wheels, badly adjusted gears and chips to the paint that had been badly touched up (used touch-up paint supplied). When I previously phoned them to ask where my bike was and was told that it was on it's way to the warehouse from one of their… Read Full Review

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Evans Cycles's Response to GTbiker's Review

Written on: 21/09/2011

Dear GTbiker,

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Staff helpfulness”

Written on: 09/09/2011

Recently purchased several parts from the Mortimer Road Branch, and have been extremely happy with the overall helpfulness from the service department on recommendations for a bottom bracket to replace my old axle, which I took with me me so they could provide the right size sealed unit and correct tool. I already had an idea of the sealed BB I wanted. However, considering the mileage I put in, approx 2000 a year, they suggested a better quality and longer lasting sealed BB for slightly more… Read Full Review

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“Still no bike, 2months on, order cancelled. Went...”

Written on: 06/09/2011 by BossmanPhil (1 review written)

I ordered a Trek 1.2 online from Evans Cycles back in July. The bike arrived within the time specified only it was too big. No problem I was assured by the staff in your Leeds store we can simply order the correct size I was told, allow 14days.  September 5th now and approx 3 phone calls later from your store, each one pushing back the estimated delivery day, still no bike. Then only to be told the bike no longer available, although they are still for sale online ? This was the first time I… Read Full Review

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Evans Cycles's Response to BossmanPhil's Review

Written on: 08/09/2011



Dear BossmanPhil,

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: community.manager@evanscycles.com

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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“Great people to deal with, instore and by phone”

Written on: 05/09/2011

Thought I'd put a review on here after reading all the negative ones. I've just bought a cycle2work package through Evans and they couldn't have been more helpful. In store I felt like I was getting attentive, honest advice and was sold a bike which fits my commuting needs not my aspirations. The bike I selected wasn't in stock so I was offered free delivery. Two working days later it arrived at my office, fully assembled, including accessories. I rode it home that day. Great communication… Read Full Review

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