Evans Cycles Reviews - www.evanscycles.com

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“Waste of time and money”

Written on: 05/02/2013 by markytron (1 review written)

I popped in to Waterloo east shop, which is near my work, as I had tried to fit my new brake pads but I'm not great at this kind of thing, and asked how much it would be for my brakes to bo fixed. I spoke to a very nice friendly and helpful guy, who told me that the best value for money would be to have a silver service as they currently had a 20% off offer. This was a Wednesday, and Billy (the nice guy) booked my bike in for Friday, telling me that if I dropped it off on Thursday evening, I… Read Full Review

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“Fool me once, shame on you . . . ”

Written on: 01/02/2013 by Mils457 (1 review written)

Ordered a pair of Gore over shoes in a Large. Size XL turned up. I had to buy another pair while I took the first pair back. The second pair have now been delivered and are again a XL. Fool me twice, shame on me. Incompetence on behalf of Evans Cycles because even I can see that the wrong stickers have been stuck to the overshoes. I'm sure I'm not the first. Incompetence on two counts in two days. I'll be using Cycle Surgey from now on. … Read Full Review

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“Gatwick store - disgraceful service”

Written on: 26/01/2013

The Evans Gatwick store is an absolute disgrace - avoid at all costs. If you need anything brought down from the warehouse, you are in for a long wait with about a 50% chance of the right items arriving. Coupled with unhelpful and surly staff it's worth avoiding unless you are truly desperate (and have time to kill)… Read Full Review

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“excellent service and delivery”

Written on: 25/01/2013 by davidljprince (1 review written)

I ordered new wheels and a new cassette from Evans Cycles on Saturday and had them delivered to my work in Dubai the following Wednesday. In perfect condition. Probably quicker than I could have checked out all the local bike shops. Efficient service from start to finish. The web site is informative and does exactly what it says. Would recommend and will definitely use again. Thanks for the great service, I had my new wheels up and rolling for the long weekend. Cheers David… Read Full Review

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“Very Happy”

Written on: 18/01/2013 by RayFenwick (1 review written)

I recently placed an order online and I had some additional queries. I dealt with Victoria farley in the Contact Centre and she was absolutly brilliant. I would not hesitate to use Evans Cycles again because of the great service I received… Read Full Review

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“Service”

Written on: 18/01/2013

Thank u for the excellent service u offer And the constant information regarding The turn around time, Also the stages It has taken to receive the delivery date, Received in excellent condition. Thank you for the excellent and professional Service you offer, was very pleased and very Pleased with the bike… Read Full Review

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“Failed to Deliver ”

Written on: 17/01/2013

Make an order on 6 Jan 2012. Asking the delivery status on 18 Jan 2013. And Evans reply item is out of stock. Bad service. I think I will lost my money (£34.65) which i already paid to this online store. … Read Full Review

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“Terrible delivery service”

Written on: 17/01/2013 by RodrigoVS (1 review written)

I ordered a tyre online which appeared to be on stock last Sunday 6th of January. It was supposed to be delivered to the shop after 2-3 business days. However, after 9 business days it still hasn't and now it says is not even in stock. Furthermore, I tried to cancel the order but that is not possible unless I go directly to the branch to do it! I am very disappointed about this issue since the main reason I had to buy it was to get it quickly, as it was not available on other online… Read Full Review

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Ikutsuke's Response to RodrigoVS's Review

Written on: 17/01/2013

same with me. don't know when can get my tyre.
1st and last order from Evans Cycles.

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“Excellent after sales care”

Written on: 15/01/2013 by JCS008 (1 review written)

Many thanks for all your help in resolving the issues that arose with my purchase. You have been extremely helpful. The bike is excellent and could not be happier with it, and I have been very impressed with your after sales customer care. I will be recommending your services to friends and colleges and will have no hesitation in using Evans Cycles again in the future. Many thanks and kind regards… Read Full Review

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“prices fine, cust service has nose dived, staff terrrible”

Written on: 04/01/2013 by Simopetar (2 reviews written)

Over the last 2 days I've been to three branches in Central London - Waterloo, London Bridge and Spitalfields looking for a new bike for my boy. I'd already done the research online and narrowed it down to a few choices, but wanted to have a good run through to help me narrow down the selection. In the London Bridge store, when i asked whether the assistant could recommend a good model, the staff couldn't be bothered. When I enquired about the features of a particular model the answer came no… Read Full Review

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“terrible customer service”

Written on: 04/01/2013

i ordered a saddle for my bike but had to return because it was the wrong size, i have filled out the returns form twice online and did not receive a email in return with my returns code, so i called customer service and the lady said she would send the email again straightaway, well i waited another day for the email and i didn't receive it for the third time, so i had to call customer service again and was greeted by a not so polite lady on the other end of the phone, the only answer i got… Read Full Review

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“Outstanding Customer Service - Bristol Store. ”

Written on: 31/12/2012 by Bradkop1 (1 review written)

I visited the Evans cycles Bristol store today, and had the pleasure of dealing with Ben. He helped me with a Christmas return, which I made more difficult by forgetting my payment card (I cycled to the store and forgot my wallet). Despite this oversight, Ben's attitude was professional, helpful and courteous. I am a loyal consumer with Evans, as their customer service is always top class. My experience with Ben today in Bristol, has only helped to gain further confidence in Evans cycles. I… Read Full Review

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“Sending cheeper items hidden in the box”

Written on: 20/12/2012

December 2012 I've purchased exposure light MK7 worth over £150 They've sent me the light in the exposure box with the price tag hanging of it with a price I've paid for it, but on a close inspection, to my horror and shock I've found out they've placed cheaper version of the same brand inside, MK5. The thing is that the light are so similar you wouldn't notice you got the cheaper light if you don't read the code in the small letters. I'm contacting trading standards as i think this is a… Read Full Review

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“Terrible bike and terrible customer service”

Written on: 19/12/2012 by CharliePower (1 review written)

My bike is 10 weeks old bought from evans chalk farm, in 10 weeks of normal road use both pedals have broke and evans refused to do the first free service because the bike was in bad condition. its not my fault a that the wheels on my £500 Trek are rubbish and the pedals snapped thats a manufactures fault. in the end they wanted to charge me £113 to do the service and gave me the bike back with no pedals at all even though i rode it there with broken ones. Terrible customer service Evans… Read Full Review

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“reliable, decent products”

Written on: 17/12/2012 by trialsmatt (1 review written)

left my helmet at home for a ride, fortunatley there is an evans cycle shop right near the leeds station. so i managed to get the gear i needed to ride on the day. i found the staff very helpful. they even adviced me of the christmas discount they are offering so i made a few additional purchases because of their dilligence. nice that they have a decent bike rack for customers bikes in store. a feature a huge number of shops seem to neglect. very pleased! mostly pleased that they stock kmc kool… Read Full Review

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“Avoid!!!”

Written on: 13/12/2012

I ordered an item at 9am for next day delivery, when it didn't turn up I phoned and was told it hadn't even been sent! No real apology or solution to the issue. Avoid them if you actually need your item delivered on time… Read Full Review

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“Servicing problems”

Written on: 12/12/2012 by RMRM (1 review written)

The "send to depot" for servicing system needs considerable improvement. The guys in the West End store were great but of little use when the servicing guys at the depot: 1. Say they left a message for me (twice) when they did not (and when they had no need to call me because I had authorised £75 spend and cost was less); 2. Don't answer calls; 3. Did not manage to get my bike returned when they said they would. The last is most serious - Evans big advantage is that many stores are located… Read Full Review

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“Fantastic customer service!!!!”

Written on: 07/12/2012 by NickOsborne (1 review written)

Thank you Evans for such fantastic customer service from your telephone team. Early this morning we tried to place an order over the internet.Time was of the essence because the order was being sent to a friend in the UK to bring over to Turkey (very poor/few bike shops in our location!. There was a problem with paying for our order as we have uk card and turkish address with no post code.Couldnt get authorisation from our bank through the internet system! So I phoned Evans explained the… Read Full Review

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“Website error takes multiple payments and V Rude”

Written on: 05/12/2012

We made a substantial payment for Christmas presents - on attempting to pay we received an error message that the order could not be processed and were asked to re-order which we did so twice as requested. They then proceeded to take the payment 3 times for the same order and we now have to wait for a refund! (They advised we were only set to receive one set of goods and not three) Mistakes do happen and we understand this, but the customer 'service' representative was rude and said that by… Read Full Review

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“TAKE PAYMENT DESPITE NOT HAVING THE STOCK”

Written on: 30/11/2012

Failed to deliver item despite constantly trying to get a delivery date, kept saying they were waiting for stock to arrive. Even worse, they take full payment from your credit card. Been given another estimated dispatch date a few days ago, guess what,good guess, no dispatch. If you are reading this and wanted somthing from Evans Cycles, Id give them a wide bearth… Read Full Review

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