Evans Cycles Reviews - www.evanscycles.com

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“I ordered a pair of gloves, a peg and a complete BMX. ”

Written on: 12/10/2010

I ordered a pair of gloves, a peg and a complete BMX.

I later got a ring telling me that the gloves were out of stock and I could get the money refunded.

At first I had a hard time (2-3days) getting a hold of the customers service. But after I wrote on the facebook wall I got a very satisfying correspondence with 'Daniel'.

I just recieved the bike 2day (haven't tried it yet) it seems absolutely good for the price! a satisfying quality and good BMX for beginner.

My experience of Evans Cycles… Read Full Review

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“Brooks Flyer S Ladies Saddle-£55.31, Brooks Saddle...”

Written on: 25/09/2010 by Zoop (1 review written)

Brooks Flyer S Ladies Saddle-£55.31, Brooks Saddle Cover - £4.2, Brooks Leather Bar Tape- £28.08,3T Ergonova Pro Handlebar
I ordered the saddle on a Sunday and it arrived at my office in Australia by that Thursday! I would not have gotten faster had I ordered locally. The handlebars were a separate later order and it came well packed and completely surrounded by bubble wrap.
The reviews here worried me as it was my first set of orders, so I called up customer service and spoke to a real… Read Full Review

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“Very unhappy the customer service doesn't even worth a...”

Written on: 17/09/2010

Very unhappy the customer service doesn't even worth a star. Got my road bike from Wandsworth branch very poor service.
1- purchased a female bike gave me male saddle, don't change it!
2- asked for a refund as the bike not what I wanted, said ok then saidcan order another brand for me. Guess what instead of refunding my money as I asked and insisted he transferred my money to order a new bike and told me it's been refunded!
The bike I returned was used as a day after I bought it took it to them… Read Full Review

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“I'm not very impressed with the service you get at...”

Written on: 15/09/2010

I'm not very impressed with the service you get at Evans Cycles. I bought a Bianchi Via Nirone 7 2300 at the Milton Keynes store in May 2010. I've had to return it twice because of broken spokes and buckled wheels and it's only done 400 miles or so.
The service seems rather lack lustre to me - kids in T shirts with no customer service experience - nobody to look after you. Nobody sympathises with you for the problems that you're experiencing. Communication between their head office and the… Read Full Review

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Brianwr's Comment

Written on: 19/02/2011

I found this review very helpful because... I shared a similar (but unfortunately more appalling experience) I thought I was the only one to be subjected to a concoction of repeated incompetence, obstruction, deception and ultimately culminating in an accusation of lying when I attempted to recover an overcharge for a deposit which they were unable to verify the overpayment despite being presented with bank statements demonstrating their error. The error was acknowldged 7 days after registering the request for refund without appology. This experience was the insult to injury which is another story altogether. It was the same staff from the same store. Should not be allowed to trade.

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“I had my entire groupset replaced and bike serviced. I...”

Written on: 09/09/2010

I had my entire groupset replaced and bike serviced. I booked my bike into Evans at the end of July 2010 and they found me a slot to do the works on 6th Aug 2010. I informed them at the end of July that I was going on holiday on 11th Aug 2010 and I needed my bike ready before then because I was taking me on holiday with me. No worries they say, it will be ready by 9th Aug at the latest. I gave them a list of the components I wanted installed and including a service the total cost should have… Read Full Review

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“3 Weeks and I'm still waiting to get a rear wheel -...”

Written on: 08/09/2010

3 Weeks and I'm still waiting to get a rear wheel - when the website said 5 days!
Tomorrow they have said 4x's now... still waiting!
They are just picking it off the shelf they say - How long does it take to pick a wheel off the shelf?!
They are great at taking your money of you quickly but that's all they get right - I WILL NOT be buying from Evans Cycles again!

Tell your friends not to! I've told all my bike buddies!

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“In a way I can understand all the bad reviews that...”

Written on: 03/09/2010 by alexk1985 (1 review written)

In a way I can understand all the bad reviews that Evans Cycles are getting but in my experience they don't paint the full picture.

I ordered my bicycle over the phone as I chose to use the 0% finance to purchase it and £100 of accessories. When I called I was given an indication that the bike would be delivered 5-7 working days after they received my signed finance agreement. Although to me this seemed a long time most of the major competitors were exactly the same when ordering through… Read Full Review

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“Bought an in house brand MTB, Pinnacle Evo 1, as it...”

Written on: 03/09/2010

Bought an in house brand MTB, Pinnacle Evo 1, as it was reduced and appeared v good value in their Castleford store. Ongoing problem with shimano brakes, taken it in a number of times to be told anything from, 'we bled them', to 'nothing wrong'. Bike is currently dangerous to ride. They've said they will send the brake back to Shimano, however I had to argue that I didn't want the bike out of action for however many months the warranty repairs takes and eventually they agreed to fit a… Read Full Review

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“I've used Evans for the first and last time. They sent...”

Written on: 31/08/2010

I've used Evans for the first and last time. They sent me a bike with no pedals. When I complained they said they'd send some out straight away as I needed them for a bike ride the following weekend. After 2 more phone calls some cheap plastic pedals arrived which would have been more suitable for a 6 year old childs bike. I then wrote to the customer service manager to complain as I was sick of being fobbed off in phone calls and e-mails. I got an e-mail response from one of their staff saying… Read Full Review

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“I've had terrible problems with Evans Cycles. ”

Written on: 27/08/2010

I've had terrible problems with Evans Cycles.

Had big issues getting the bike I wanted in to the store to test it out for size. It arrived dented 2x (we think the Kingston store never bothered to return the first one back, as what are the chances the same bike is sent from the warehouse 2x with a dent in the same place?). No apology was made for this dent and inconvenience caused getting us in to view the bike. How could no one have noticed such a great dent when fitting the pedals?

Next time… Read Full Review

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“Having already ordered my bike online I was really...”

Written on: 21/08/2010 by chicaboomps (1 review written)

Having already ordered my bike online I was really concerned to read all of the bad reviews about Evans Cycles and was on the verge of ringing to cancel my order. However, I had absolutely nothing to worry about. I placed my order on Sunday afternoon, choosing standard delivery (i.e. delivery 5-7 days after order). Around midday on Tuesday I received a phone call from Evans to advise me that my bike had been dispatched and would be delivered the following day, which it was. Great value bike… Read Full Review

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“Ordered bike and accessories in early July. Recieved...”

Written on: 20/08/2010

Ordered bike and accessories in early July. Recieved bike and most of accessories within the 14 days. The helmet was delivered over 5 weeks late! Even though the website says "10-14 days". The service is useless. Numerous times, I phoned and emailed for status updates on delivery. The staff just did not know. Once, someone told me that it was ordered from ths supplier and would arrive within 2 weeks. Then 2 weeks later, I emailed again only to be greeted with a response: another 2 weeks for the… Read Full Review

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“My review (unfortunately) is like the majority - don't...”

Written on: 18/08/2010

My review (unfortunately) is like the majority - don't even think about it!

Ordered a bike over a week ago the website confirms in stock - just had a phone call now they can't source the bike as its old stock

Tried to bully me over the phone to change my order to a different bike, no chance, so hopefully my refund is on the way.

Salesman was aggressive; woman in customer support not much better - BUYER BEWARE… Read Full Review

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“Bought a bike i got it in the time they said when it...”

Written on: 17/08/2010

Bought a bike i got it in the time they said when it arrived it was damaged i rang customer services they said for me to send pictures they did not get back to me so i rang them they said they would offer me £30 i said the bike is damaged and all you offer is £30 they said it was not damaged enough. when i pushed them they offered £50 it was minor damaged so i acepted they said they would put them in the post a week ago still waiting rang them yesterday they said they had put them in the post… Read Full Review

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“Ordered two bikes. Was told instore that they would...”

Written on: 05/08/2010

Ordered two bikes. Was told instore that they would arrive together within 5 working days. One arrived within two days (great). Rang customer services. Apparently the person instore did not check stcok and said it wouldbe with me on friday (approx two weeks after ordering and paying!) Rang customer services on thursday to check if i would recieve the bike on friday. They said it was in a branch and should be put on a carrier and that they would contact me to let me know when it will be… Read Full Review

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“Lengthy time to process order, and bikes not priced...”

Written on: 01/08/2010

Lengthy time to process order, and bikes not priced correctly leading to disappointment when the bike I chose ended up being £500 more than the ticket price. No call to request build date- had to chase. Lack of communication in shop leading to frustration. Poor customer service when collecting the bike… Read Full Review

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“******DO NOT DEAL WITH EVANS CYCLES****** ”

Written on: 01/08/2010

******DO NOT DEAL WITH EVANS CYCLES******
ALL THE BAD REVIEWS I HAVE READ ARE JUST LIKE MINE.
THEY TAKE YOUR MONEY AND FOB U OFF,I PLACED MY ORDER
TWO WEEKS AGO, WEBSITE SAID (IN STOCK).3-5 WORKING DAYS
DELIVERY STILL WAITING.SPOKE TO SO CALLED CUSTOMER SERVICES
THEY SAID ITS DUE IN ??????… Read Full Review

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“WHAT A BUNCH OF.....brilliant, helpful, knowledgeable,...”

Written on: 30/07/2010

WHAT A BUNCH OF.....brilliant, helpful, knowledgeable, polite and friendly staff. I cannot state what the other Evans Cycles outlets are like as my dealings were solely with the branch at THE CHILL FACTORE in Manchester. Can't priase them enough and thank them for a memorable, poitive buying experience. Marc the manager and Owen are a credit to the company. There is too much to mention as to why this review is so good, but my circumstances were 'new to the mountain biking sport', with limited… Read Full Review

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“Ok, they were just terrible i dont know where to...”

Written on: 30/07/2010

Ok, they were just terrible i dont know where to start....

Ordered a £300 bmx, didnt come after 2 weeks, phoned up and they said they'd have it in another week..., that week passed and i phoned up again and they said that they wouldnt be able to stock it, sold me an alternative, another week went by before i finally recieved it.

Was forced to make a second order due to stockage of parts, ordered 2 items to the store, some how they are incapable of putting them both in a van at the same… Read Full Review

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“I recently purchased my bike through them as they were...”

Written on: 28/07/2010

I recently purchased my bike through them as they were the cheapest option but man, what is up with their staff??

First Issue - Staff did not know any details about the Cycle2work scheme and wasn't even interested in finding out for me. As soon as I mentioned it he switched off as I didn't have a wheelbarrow of money towed behind me. But then he did advise me to visit their website which had all the details on (still what's the point of me going into the store)

Second Issue - I have… Read Full Review

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