Evans Cycles Reviews - www.evanscycles.com

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“Genuinely Amazing Retailler”

Written on: 03/08/2015

Competitive prices, fast delivery, second to none customer service in terms of: A) Should intervention be required to sort out an issue B) Communication throughout order Thanks Evans… Read Full Review

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“Great value, friendly service, period!”

Written on: 03/08/2015 by Wayne57 (1 review written)

Bought a Garmin Edge. Tried everywhere else but Evans won out on price, so off I trotted. Friendly staff, courteous and knowledgable and prompt. Thumbs up from me! Also jus back from staying in London opposite an Evans shop and noticed a track pump outside for passing cyclists to use, great idea! Well done… Read Full Review

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“Generally good, but depends who you get”

Written on: 03/08/2015

I use the Kingston branch fairly frequently, interspersed with online retailers and other cycle shops. Generally my experience has been really positive with staff who are very happy to help out and have done emergency repairs on the spot a couple of times, once without even charging. I've also found them to be very helpful in refunding/exchanging defective equipment/clothing without any quibbles. Prices often vary wildly depending on what you're after and when. They seem to do some good deals… Read Full Review

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“Complex and competent”

Written on: 03/08/2015 by Peck18 (1 review written)

Hit a pothole over weekend and managed to rip the flange of the rear hub. Ordered a new one on click and collect from Evans, The Cut, Waterloo. Brought in old one so workshop dude could compare and make sure I had bought the right one and old spokes likely to be right length. Dude had gone home but sales person was amazingly knowledgeable. Understood hub physics, drive v non-drive offsets, rim asymmetry, spoke lacing patterns. Totally awesome. Needless to say I'd bought the wrong hub and even… Read Full Review

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“Liverpool Store”

Written on: 03/08/2015 by Chall1963 (1 review written)

Never any problems with either pick up or when I was looking for a MTB on cycle to work scheme. Always helpful all of the staff at the Liverpool store, must say I could actually have shares in Evans due to the equipment I have bought in the last few years. One major issue was with Road shoes i was interested in a few types but required payment for them before I could try, but that was a while back and other equipment I have not had any problems… Read Full Review

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“Excellent Customer Service”

Written on: 03/08/2015 by 247Dudley (1 review written)

Customer service was excellent throughout the process of purchasing my new road bike. The team at Evans cycles were very friendly and very helpful. Identifying the correct size frame depending on the model of the bike and thoroughly explained the different concepts and set ups of each bike within my price range and showing the differences between each. Couldn't of asked for a more helpful experience making my choice easier and sending me away a happy customer knowing the details of the product… Read Full Review

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“Excellent service ”

Written on: 03/08/2015 by Sammy200 (1 review written)

I have order a few items online and had them delivered to the Leicester store. The goods arrived promptly and the staff in the store are very helpful. I will use both the online service and click and collect again so easy. Thank you to all… Read Full Review

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“Superb service ”

Written on: 03/08/2015 by DanCreaser (1 review written)

Service from staff was superb, offered help and expertise when needed. Product knowledge was excellent and nothing was too much trouble!… Read Full Review

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“Excellent as always”

Written on: 03/08/2015 by XavierFromParis (1 review written)

Several order and al says perfect. Notting n'est to way about that excellent online Shop… Read Full Review

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“Thurrock store team are amazing”

Written on: 03/08/2015 by bwConley371 (1 review written)

I have visited this branch about three times. The staff on every visit were very helpful and knowledgeable. The last visit i was with Mark who took me through the bike i had ordered, he did a bike fit and even put on a different seat for me to try. (my strange request) This was my first time i had ever been on a road bike and was extremely nervous. I took the bike out and sadly didn't by the bike as it was to advanced for me and this time. The team, especially Mark were so patient and nothing… Read Full Review

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“Exceptional customer service”

Written on: 30/07/2015 by Rajitha.rajasingham (1 review written)

I have had exceptional service at this store from the adviser. I brought my bike over from Australia to do a charity ride from London to Paris. In transit I had misplaced a part which meant I couldn't use my bike. With less than 48 hours to go ordering the part wouldn't help as it wouldn't get to me in time. I had rung a number of bike shops in London to see if any of them had the part spare - no luck. They somehow managed to source the part and fix the bike for me in less than 12 hours… Read Full Review

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“Don't - just don't”

Written on: 30/07/2015 by Vann370 (1 review written)

Only shop there if you have more pounds than brain cells. Tried to buy a common basic bike part but was fobbed off by an arrogant and rude member of staff who couldn't be bothered to go get it. It's a part they will have loads of out back because they will use it on bike builds - I worked in the same industry for years - and I checked their stock before hand. He then tried to flog me an incorrect alternative that he found by the till… Read Full Review

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“Great Service at Sheffield”

Written on: 28/07/2015 by RogerHavenhand (1 review written)

I don't normally post any reviews, positive or negative but after dashing into a rainy Sheffield from Castleton late on Sunday afternoon to take my son's bike for it's free 6 week service, I was just so pleased to receive excellent service from the lady who greeted me to the chap who carried out the service. Having not booked it it, I fully expected having to leave it and then drive back at some future date to collect. To my surprise they just got straight on with it, asked me to have a… Read Full Review

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“Saved the weekend!”

Written on: 28/07/2015

I am a full-time wheelchair user. I recently experienced an explosive tyre deflation of the 140psi tube due to a rim-tape failure whilst away for the weekend. The resulting hole in the inner tube was difficult to repair due to the age of my rarely-used puncture repair outfit. At 5.30pm on a Saturday I phoned the local Evans Cycles. They didn't have a tube the right size (24x1 is not a common cycle size). I asked if they could deliver a new puncture repair outfit to my hotel? It arrived less… Read Full Review

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“Bike Damage”

Written on: 23/07/2015 by Emilie70 (1 review written)

After leaving my carbon bike for a service I got it back with extensive damage. I had several deep holes and scratches on my seat stay and heavy scratch mark on the rim. Went straight back to speak to the manager and he keep it there for investigation. After a week and several messages which I left with members of the shop team I finally got hold of the manager again. Off course it was not the shops fault. The frame is now for repair and I have to cover all cost. After purchasing 3x bikes and… Read Full Review

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“Outstanding customer service”

Written on: 22/07/2015 by Rhysmgreen (1 review written)

I placed an order way back in March and was left in a bit of a limbo situation as the bike ended up being out of stock with no fixed return date. I recently recieved an email informing me that the bike will not be returning but we have similar options etc. I had been thinking about spending a bit more and splashing out on a good quality f/s bike onstead and this has given me the nudge needed. I visited my local store in Milton Keynes to enquire about a refund for the deposit i paid initially… Read Full Review

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“Excellent After Sales Service”

Written on: 15/07/2015 by rcdpena05 (1 review written)

Been an online customer to several sites but never got the same after sales service from Evans Cycles staff. An item was broken during transit to my location and immediately contacted the call centre. A lady had taken the call and she promised to look after my issue. True enough the problem was sorted out and they sent me a replacement. But this did not stop there, because part of my order was despatch separately from the rest of the goods. The same lady responded promptly to my queries and… Read Full Review

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“Great customer service”

Written on: 15/07/2015 by Chase5 (1 review written)

Phoned head office with a compliant expecting the usual response. However to my surprise the guy I spoke to went the extra mile and not only did he deal with my complaint but he also exceeded my expectations by giving me a discount off the bike I wanted due to way I'd been treated by my local store… Read Full Review

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“Puncture repair”

Written on: 11/07/2015 by ksRussell70 (1 review written)

Great service from Mehmet at the Crouch End store… Read Full Review

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“DON'T USE THEM”

Written on: 11/07/2015 by Schaeferfd1965 (1 review written)

I was on the phone for about 10 minutes waiting for them to answer. When they eventually answered they said the product was in, I then turned up there and it wasn't. This store is a shambles. 'Never again' I muttered leaving the door… Read Full Review

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