Evans Cycles Reviews - www.evanscycles.com

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“Let me share a letter I wrote to Evans complaing of...”

Written on: 23/02/2011 by niglom (2 reviews written)

Let me share a letter I wrote to Evans complaing of service, this says it all!

I think you should know about the very bad experience I have had yesterday when purchasing a Trek FX E+ from your branch at Lakeside, Thurrock. This is a bike that you insist is collected from the branch and is not available for home delivery.

I ordered this bike about 2 weeks ago utilising the Ride to Work scheme. I received a call from the branch on Wednesday 2nd February to say they had it in stock. I explained… Read Full Review

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Evans Cycles's Response to niglom's Review

Written on: 24/02/2011

Hi there,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint

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“Good morning, I feel I must let you know how happy I...”

Written on: 14/02/2011

Good morning, I feel I must let you know how happy I am with the service I recieved at your York Branch. The young lad that helped me when chosing my accessories for my new Specialized Secteur (2010), Tom I think his name was, could not have been more helpful. Really pleasant and very informative. The Store Manager, Ian, was also very occomodating, ensuring that I had the necessary equipment to enjoy my new purchase. As for the bike, WOW! I was a little aprehensive to say the least of buying a… Read Full Review

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“I took my bike to Evans Cycles for a special offer...”

Written on: 13/02/2011

I took my bike to Evans Cycles for a special offer 'Winter Chain clean' at £10. They told me I needed serious work, a new chain, a new cassette, complete overhaul of chainset and gears and a stage 1 service altogether about £170. I took my, not yet 2 year old bike, elsewhere and they said there was nothing wrong with the chain, the chainset, the cassette or gears. I got a full service (about £110 with Evans)and 2 new brake pads for £65. Absolutely disgusted with Evans and will never go there… Read Full Review

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Evans Cycles's Comment

Written on: 04/03/2011

Dear Customer
<br/>
<br/>We are sorry to note that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>E-mail contact details are: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint Hamvas
<br/>

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“did not reply to online contact page or emails, sent...”

Written on: 09/02/2011

did not reply to online contact page or emails, sent only half the order whereas they told me it was all in stock when i ordered, over a week late and they havent got in touch with me. v poor. will use ribble or parker international in the future… Read Full Review

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Evans Cycles's Comment

Written on: 24/02/2011

Hi there,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint

Reply to this comment
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“Evans are without doubt the worst sort of low life...”

Written on: 02/02/2011 by blueboys (1 review written)

Evans are without doubt the worst sort of low life company it has ever been my misfortune to deal with. My email is shaundon01@hotmail.com if you want full details. PLEASE dont use them. I bought a Bianchi bike for $3500 in November. I emailed a week later for the status and was sent a despatch note. 4 weeks later no bike so I called to be told that it was out of stock! They took my money ok and never bothered to tell me that they had stuffed up until I chased them. we fought for two months and… Read Full Review

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Evans Cycles's Response to blueboys's Review

Written on: 02/02/2011

Hi there,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint

Reply to this comment
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“I Recently went into Evans at Kendal to look at...”

Written on: 30/01/2011 by dawch (1 review written)

I Recently went into Evans at Kendal to look at hybrid bikes, I have to say that the customer service I recieved there was excellent and would particularly like to praise one member of staff, Im not sure of his name but he sounded italian/spanish.I did have a few bikes in mind that I had seen on your website and he was able to answer all my questions and advise me on the right bike for my needs. and order it in for me.
I have been to collect my bike today (pinnacle stratus 1.0 w10) and… Read Full Review

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“I recently bought a Scott RC pro jersey from Evans...”

Written on: 28/01/2011

I recently bought a Scott RC pro jersey from Evans Cycles at 50% off the RRP.
The jersey arrived quickly but unfortunately it was not in the best condition due to having been "returned" previously.

I complained to Evans customer care department about this and they were fantastic. Another jersey was sent out along with a gift voucher to spend at an Evans store or online.

It is obvious to me now that customer care is top priority with Evans cycles.
As with any big company mistakes can be made… Read Full Review

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“I ordered some stuff online and read some negative...”

Written on: 24/01/2011

I ordered some stuff online and read some negative reviews about evanscycles. I got worried thinking I made the wrong choice using Evans. Surprisingly, I got my two orders in time within a week delivered to my home address in Sydney Australia using UPS. Price is great and happy with the on time delivery. I was surprised Evans did not tell me the tracking id though but happy to find out they do actually have tracking id… Read Full Review

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“I reviewed the website, and went and looked at some...”

Written on: 23/01/2011

I reviewed the website, and went and looked at some bikes at the lakeside store. Extremely helpful staff clearly committed to cycling and very knowledgeable. No hard sell. Price a bit on the top end of reasonable hence 4 stars… Read Full Review

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“I was a bit concerned after reading all the negative...”

Written on: 23/01/2011

I was a bit concerned after reading all the negative reviews about Evans. I had ordered online then I spotted this website which made me really nervous and I nearly called to cancel but I am glad I didn't. There was absolutely nothing to worry about.
I ordered my bike on boxing day and thought it would take ages due to the Christmas period and it actually came on new year's eve...wicked...just in time to start my new years fitness resolution! So, it didn't even take a week...what's… Read Full Review

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“I ordered a Caanondale Bad Boy Rohloff from Evans in...”

Written on: 14/01/2011

I ordered a Caanondale Bad Boy Rohloff from Evans in the Uk over Christmas and it was delivered to Germany within a couple of weeks. After reading the reviews I was quite worried and considered cancelling the order but the bike came. Not within a couple of days but also not outrageously late. The sale price 2400 euros was really good for this bike and good luck with finding a better price than this.

The tracking number wasn't supplied but the bike was sent when they said.

So overall I was… Read Full Review

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“I ordered some gloves and some northwave shoes on the...”

Written on: 14/01/2011

I ordered some gloves and some northwave shoes on the 29th December and both items showed in stock. On the 4th January 2011 my gloves arrived but no shoes, it said they were to follow so the following day I emailed to ask when I should expect them to which nobody replied.Thursday the 6th I emailed again and this time had a reply which said they were ready for despatch. Friday morning I received an email saying that the shoes were ready to be sent, Friday afternoon I received an email saying… Read Full Review

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Evans Cycles's Comment

Written on: 17/01/2011

Hi there,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint

Reply to this comment
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“This place is garbage. I ordered shin guards from them...”

Written on: 12/01/2011

This place is garbage. I ordered shin guards from them along with other parts. The other parts showed up immediately but nothing was said about the shin guards. I emailed them and the response was that the pads were at the store not at the distribution center and that recalling them would take 10-14 days. I honestly have no idea why the store couldn't ship an item directly to a paying customer but whatever I decided to wait because I really wanted these pads. A month later I hadn't heard… Read Full Review

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Evans Cycles's Comment

Written on: 14/01/2011

Hi There,
<br/>
<br/>We are sorry that your recent experience with Evans Cycles has left you disappointed.
<br/>
<br/>We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
<br/>
<br/>Please e-mail: community.manager@evanscycles.com
<br/>
<br/>Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
<br/>
<br/>Kind regards
<br/>
<br/>Balint
<br/>

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“These people have the worst customer service I have...”

Written on: 20/12/2010

These people have the worst customer service I have ever come across. They list items as being in stock, then find parts here and there to try to fit the order.
I received my "brand new" trail a bike 3 weeks late without the hitch which rendered it useless. After weeks of regular contacting their customer service they finally sent a hitch out but without the plastic shims that are essential!
I called again and again and gave up... they never sent the complete item. I had to order the shims… Read Full Review

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“Used Evans Cycles online for the first time, normally...”

Written on: 10/11/2010

Used Evans Cycles online for the first time, normally used the nearest store but couldnt be bothered to make the trip down.

Ordered some tyres, marked as in stock, delivery 3-5 days. 8 days later no arrival so emailed Customer Service. Received email back apologising as one of the two tyres was out of stock at the depo and they needed to get one from a store which could take 14 days!!!???

Another 8 days later I recieve a further email saying the same thing, out of stock and would be another… Read Full Review

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“The service was more expensive than 1st estimated but...”

Written on: 08/11/2010 by R Bertrand Shelton (1 review written)

The service was more expensive than 1st estimated but no work was done until the shop mechanic phoned with a final assessment and quote. And I do agree the work was necessary and am very happy with the revitalised ride. Niggles like the brake/gear units on the handle bars being at different heights were quickly adjusted at home and perhaps that's he best for personal preference. For such a big store, it's a comfortable place for a non specialist like me to be… Read Full Review

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“I ordered a waterproof cycling jacket in the Summer...”

Written on: 20/10/2010

I ordered a waterproof cycling jacket in the Summer ready for the colder, wetter months. The first time it saw rain I was soaked through to the skin. I have returned the jacket (they have it, it's signed for) and they are not responding to my emails about a refund or even a replacement. The weather is poor at the moment and I'm without adequate protection and none the wiser. I'll stick with Wiggle in future… Read Full Review

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“i bought a mongooses villian bmx bike from evans...”

Written on: 17/10/2010 by bennuttwilson (1 review written)

i bought a mongooses villian bmx bike from evans cycles about 3 years ago.
everything with the bike had been fine up to 3 weeks ago when the right pedal was sheared right off. WHY???
i took it to a DIFFERENT bike shop where they fixed the problem. the day after i got the fixed bike back. i am a bit of a cycle ithusiast, so i just had to take the bike out along the thames tow path for a quick 4 mile sprint. i got to the tow path, gained some speed, and then, wallap. the left peddle came off. WHY… Read Full Review

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“I bought a roadbike from Evans mailorder. I found a...”

Written on: 13/10/2010

I bought a roadbike from Evans mailorder. I found a significant fault that I had missed when I initially checked the bike over. I took it to the Holborn Branch and they replaced (upgraded!) the parts in question with the minimum of fuss and delay. No problems with mail order parts, or clothing… Read Full Review

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“bought the bike on the 27th of july for my sons 13th...”

Written on: 13/10/2010

bought the bike on the 27th of july for my sons 13th birthday the bike lasted
all of 2 months needing constant checking and adjusting of the rear wheel
untill one day the wheel just locked up damaging the hub and rear axel so took the wheel into the castleford branch to get it fixed under warrenty they said we dont have the parts to fix the wheel (while i was stood looking at all
the parts needed to repair the wheel) and it would have to be sent back to the
supplyer to determine if it was… Read Full Review

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Goggsie31's Comment

Written on: 18/02/2011

No bike shop would anyway, the warranty is between the customer and the manufacturer not the bike shop so all warranty issues would be sent back to the original supplier for confirmation as to whether it is faulty equipment or rider missuse.

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