Evans Cycles Reviews - www.evanscycles.com

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“Non existent customer service”

Written on: 26/05/2014 by Aydanh253 (1 review written)

I ordered a carbon bike on the 27th of April, was told it would take approx 10 days for the bike to arrive and be built by the mechanics, two weeks later I got a call telling me the bike had been boil but the rear wheel was badly damaged and appeared as though the box had been dropped, as a result of this they would have to order up a whole new bike, I'm quite sure a new wheel would have sufficed! After another extended wait I got a call telling me the bike was in and ready for collection, I… Read Full Review

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“Pathetic customer service ”

Written on: 24/05/2014 by EJ.dry.smith (1 review written)

What a shambles - went to the store to buy an item . Didn't have item in stock so opted for delivery . Received text next day to say item in store. Most disinterested man I've ever met in retail just shrugged and put item in bag when I asked why it was at the store rather than delivered to address He couldn't have cared less… Read Full Review

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“Worst customer relations department I've ever dealt with.”

Written on: 24/05/2014 by j.fx (1 review written)

My six month old Tern bike purchased from Evans snapped in half whilst I was cycling home one evening. I had the frame examined by an independent authority before taking it back to Evans whose opinion was that the welding where the frame snapped was of substandard quality. The customer relations team would in no way accept the possibility of a manufacturing fault and said I had failed to maintain the bike properly. When pressed for evidence they could / would not provide any and even said they… Read Full Review

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“superb customer service and worthy trade-in scheme”

Written on: 22/05/2014

Don't usually give feedback- but very pleasantly surprised by the superb customer service at the Sheffield branch. Each time i attended on my (lengthy) journey to buy a new road bike the staff seemed genuinely interested and enthusiastic, with non-patronising advice and good knowledge. Bikes ordered arrived promptly with the exception of one model. Impressed with the trade-in a bike for charity idea. Would recommend to others, and would shop with that particular Evans team again… Read Full Review

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“Steven At Fenchurch Street, the very best.”

Written on: 21/05/2014 by lhShields342 (1 review written)

I went into your Fenchurch Street branch off Cullum Road a few weeks back, as it's the closest to my work (I work in Plantation Place) and it was fairly busy but me, my wife and my friend all had Cyclescheme vouchers and we wanted bikes each to do the London to Brighton ride in a months time. Because it was busy, we did have to wait about 10 minutes to get served, but was constantly reassured we'll get served soon, not one of your other stores has ever done that when I've ever queued up. When I… Read Full Review

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“Dangerous design and build”

Written on: 19/05/2014 by kevsolly (1 review written)

Warning be aware THESE and other PINNACLE FULL SUSPENSION FRAMES ARE SERIOUSLY DANGEROUS AND EVANS WONT REPLACE THEM!!! My full sus 2team 008 frame was bought in August 2008 for £500 (half price as they were £1000) new from Evans in Spitalfields and it snapped on April 2014 nearby the chainrings section on the rear chainstay section. There are joints welded here and mine snapped whilst cycling home from work. This frame snapped on a welded joint due to a design or manufacturer error, PERIOD… Read Full Review

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“Appalling customer service. ”

Written on: 19/05/2014 by puMurray391 (1 review written)

I ordered a bike from Evans Cycles with a 3-5 day lead time. The delivery date came and went and as I'd taken the day off phoned Evans Cycles to find out what was going on, they person I spoke to gave me another delivery date which I took another day off work for but the bike never arrived. I phoned again and was given yet another delivery date, so I took yet another day off work any yes, you guessed it, no bike! I phoned Evans Cycles again, spoke to a person who said they'd find out what was… Read Full Review

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“Excellent customer service”

Written on: 14/05/2014 by scisac (1 review written)

I recently bought a bike the Sheffield branch under the Cycle to Work scheme. I visited other suppliers in the area, but throughout the selection process I found ALL staff at the Sheffield branch to be knowledgeable, professional, friendly, polite and caring, so buying from Evans was an easy choice. Would definitley recommend… Read Full Review

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“very helpful in Holborn”

Written on: 13/05/2014

I stopped by Evans Cycles in Holborn as I was out with my friend cycling in London for the day. Unfortunately it was the first time since last summer on my old bike so I discovered the seat was a bit wonky. I asked if someone could take a quick look over and I was assisted by Justin who kindly offered to look at my bike seat in the store and adjust it. He also helped me put on new grips on my handlebars that I was unable to do myself at home from not having the right tools. It's great to… Read Full Review

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“Great service”

Written on: 13/05/2014 by Hamish57 (1 review written)

I write to commend one of your staff that served me on recently in the Bath St store. I am an amateur cyclist with a little knowledge and of mature age – probably a dangerous combination. However the staff member was most helpful with answering my questions, no matter how obvious the answer was, and his advice, recommendations and the products that he sold me have gone a long way to resolve my problem. To have staff with his depth of knowledge and eagerness to pass on that knowledge is a… Read Full Review

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“Fab service at Reading”

Written on: 08/05/2014 by Roche256 (1 review written)

I just wanted to say a huge thank you to the really helpful staff at Reading. The staff helped me choose 2 bikes recently and they were so helpful and I received great advice and assistance. I bought a Fuji traverse for my daily rides and following the help I received I returned to the shop to buy a Bianchi bike. Several adjustments had to be made and they spent such a long time ensuring it was a perfect fit. Both members of staff were outstanding and I will recommend them to friends… Read Full Review

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“Great Response to an Issue with My bike”

Written on: 07/05/2014 by HughKinloch (1 review written)

A Great job by the service team in the Cardiff store. I had purchased a Trek Domaine 5.2, about 2 months ago, and the gear change had never been very clean on it, even after its 6 week check, so I took it back into the store today. The person there immediately put the bike up on the stand and dealt with the problem. This included replacing the gear cable which was obviously defective from new. I took it out for a ride to check it and it works perfectly, better than it has ever done. I am… Read Full Review

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“Joke of a company”

Written on: 04/05/2014 by Davo25 (1 review written)

They advertise a product. You pay for it. They should deliver it. Not the case. They took my money and ignored my order for 7 days. I have had to email 5 times, phone 3 times and just keep getting apologies, but no action. They are worse than useless. They will not take any initiative and contact you, but will only carry out any action once you have complained at least 3 times. This is the worst online company I have ever dealt with and it was either order from a Hong Kong based ebay… Read Full Review

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“I love that they love bikes!”

Written on: 02/05/2014 by FelixPerez (1 review written)

I just wanted to drop you a quick email to make you aware of the fantastic service that I received at the Evans Store in York. So often people (me included) are quick to complain about a service they have received without acknowledging great customer service because it should be a given! Firstly let me apologise for not buying my bike from your store (mine is a cheap bulky ugly bike). Despite that, your colleagues in the York store treated me as though I had purchased the bike from you and… Read Full Review

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“A bunch of amateurs”

Written on: 02/05/2014 by 1975Koenig (1 review written)

I have ordered bike parts from Evans four times by selecting collect in store. I always made sure they have those parts in stock in store. Three out of four times my orders were delayed. Twice a few days, once it took over two weeks. I will not be using them ever again. It's just pointless. It takes less time to get stuff even from ebay than from local Evans!… Read Full Review

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“100% Customer service”

Written on: 29/04/2014 by Samsian (2 reviews written)

Fantastic service from the advisor at the new Maidstone store recently. Great face to face communication as well as efficient & polite telephone manner. A very knowledgable lady, makes us feel confident in placing an order if the cycles are right for us once my daughter trials… Read Full Review

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“Brighton shop avoid”

Written on: 25/04/2014 by 494Dempsey (1 review written)

Bought a new bike from Evans Brighton , they released it to me without pre sale check, broke down , took it back they fixed it next day, rode it again gears broke whilst out took it back they refused to even look at it without booking it in, remember this is a new bike used twice costing £700. Had to leave it and walk home 8 miles . The manager is uncooperative and surly this seems to have set the standard to other staff , they seems to to be just a box shift company with no skills or are… Read Full Review

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“spare parts”

Written on: 20/04/2014 by erShoemaker426 (1 review written)

hstaff at my locol store could be more helpfull aving a bike made in the check republic make finding parts difficult staff at my local store could not be more helpfull went on line for me located the part i wanted and ordered for me great service thanks guys it was my first time with evanscycles but will not be my last … Read Full Review

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“Good job guys”

Written on: 16/04/2014 by jlc1811 (1 review written)

I have just returned from purchasing a new Fuji road bike from your Plymouth store and I have to say the service from both the advisers could not have been better. I would go as far as to say the service was exceptional . Both were attentive, informative and knew what they were talking about . I will deffinately be returning to the store for further purchases. I will advise my friends accordingly. We'll done guys,great work and thank you… Read Full Review

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“bike maintenance course - Milton Keynes Branch”

Written on: 13/04/2014 by AylCaps (1 review written)

I attended one of Evan's bike maintenance courses at the weekend in the Milton Keynes branch. I just wanted to say how good the course was, particularly the person who was teaching. Not only did I learn the basics but he gave some great advice on my future London to Paris cycle ride. If you get the chance to attend one, Do it! it doesn't cost much and you get a free goody pack afterwards. Once again, thanks a lot to him and the team. Brilliant course, great team. … Read Full Review

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