Evans Cycles Reviews - www.evanscycles.com

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“Exceptional Help”

Written on: 30/06/2014 by Yetiman303 (1 review written)

Excellent service I received from a workshop staff member at the Chill Foctore store in Manchester. I went in with a problem with a high end DH bike and he sorted the technical issue out quickly and with an obvious knowledge and enthusiasm for the bikes.. Really impressed as a number of competitors and others failed to help! Very reasonable cost for the amount of time spent and the care taken to resolve This person went the extra mile :)) Thank you so much From the other reviews, there's… Read Full Review

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“Customer service handled my complaint amazingly”

Written on: 27/06/2014 by Betsyloop (1 review written)

I had to contact a member of Evans customer care team because unfortunately my next day delivery was not upheld and my order arrived a day late. I quickly got through to a guy who was an absolute pleasure to speak to. He was very swift in dealing with my enquiry, seemed sincere in his apology, quickly offered to refund my postage and send out a £10 voucher. He even called me back to make sure that the voucher was sent to the right address. I know that this is probably just company policy, but… Read Full Review

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“Perfect customer service”

Written on: 27/06/2014 by Shyla58 (1 review written)

Great deals, great knowledge, not pushy. They had my bike in stock, but it had taken some damage whilst on show. They let me take that one while they ordered me a new one, a simple swap and I was done. Fantastic service… Read Full Review

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“Rescued by Evans”

Written on: 20/06/2014 by 375Conley (1 review written)

After cycling 650 miles from Santander to Santiago de Compostela and back, we spent Sunday night in Santander before catching the ferry back to Portsmouth. Monday morning we discovered that parts from our two bikes had been stolen making them unrideable. Wheeling our bikes to the ferry we managed to get to Portsmouth and then more wheeling bikes to the railway station before ending up at Waterloo where we finally wheeled them into the Evans Shop in The Cut. We explained the situation to the… Read Full Review

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“No Customer Service”

Written on: 18/06/2014 by Hillwalker7 (1 review written)

I ordered a product from the Gateshead Metro Centre store yesterday with a guarantee from the staff that quote, "the warehouse had over 100 in stock and there was no issue with getting a delivery to the store". I was promised a telephone call today when the goods arrived in store but after waiting all day I rang myself only to be told my product had not been delivered. The store were aware of the importance of my purchase given that I fly to the Isle of Man tomorrow to compete in a major event… Read Full Review

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“buying from the Plymouth store”

Written on: 11/06/2014 by 38Higgins (1 review written)

I recently went in store with no clue on what bike to get, but many ideas on what I'd like it to be like. although on first entry there was no one free for me to talk to after a little while I was approached by the store manager, after a few questions he explained to me in good terminology the main differences between bikes. after narrowing it down he gave me a few suggestions within my budget, I set my eyes on the norco at first but found the gearing a bit clunky, it just not quite my cup of… Read Full Review

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“Knowledgeable staff, good store experience”

Written on: 10/06/2014 by SincereGibbs (1 review written)

About 7 visits to the London Spitalfields store as I'm really indecisive! Really helpful, knowledgeable staff helped me narrow down what I was looking for, helped me test ride nearly every hybrid in their range, including ordering in five different bikes within their promised timescales! Very useful info from dedicated cyclists, thank you! Ps I work in customer service, so an usually a demanding customer- the team at this store passed with flying colours, despite being busy… Read Full Review

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“Profit before service”

Written on: 10/06/2014 by britishconsumer (8 reviews written)

I have a Volt Metro electric bicycle with a back wheel puncture. As a few other stores are reluctant to repair an electric bicycle, I specifically mentioned it was an electric bicycle and the make and model when I rang this store up. I was told there is no problem except they might not be able to repair it the same day. We agreed that I will bring it in later today. As the store is right smack in the middle of Brighton city centre, I had to drive in order to take the bicycle in for the… Read Full Review

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“Awesome Service”

Written on: 09/06/2014 by blammas (1 review written)

Fast and reliable service, all the way to New Zealand. Definitely recommend… Read Full Review

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“Appalling Customer Service”

Written on: 09/06/2014

I bought a £1000 Norco Valance bike at the beginning of May from the Cheltenham store. After less than 200 miles and only 4 weeks later, I was out riding a medium hill on a normal road, when I changed gear and the derailleur ended up embedded in the spokes of the rear wheel. When I returned home I phoned the workshop at Cheltenham and requested a repair slot as this must have been due to a faulty set-up when I picked the bike up. The very helpful workshop manager agreed with me and I took the… Read Full Review

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“Contacting trading standards! ”

Written on: 06/06/2014 by Robbiedivent (1 review written)

Worst commerce experience of my life. Ordered a norco sight mtb bike but then cancelled the order to uograde to a more expensive lapierre zesty at £2k. Was promised the bike would be in store 2 weeks ago, however Evans then insisted I paid the full deposit for the new bike before I could view it in store. I explained that they hadn't refunded my deposit from the first bike and that's where the ordeal started. I have been on the phone every single day to these guys, being passed from pillar to… Read Full Review

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“Shocked at total lack of service”

Written on: 05/06/2014 by Rogersyi110 (1 review written)

Bike was in for a service - I had highlighted a couple of problems and asked for them to be resolved. When I called to collect the bike a young man went to get it for me and disappeared. Fifteen minutes later I asked someone else to go and see what had happened. He also disappeared. After half an hour I finally found someone who would actually speak to me and go and see what was going on. He reappeared rapidly with the bike. However, one problem I had requested to be sorted had not been… Read Full Review

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“Velodrome Manchester wins”

Written on: 30/05/2014 by FRYoung (1 review written)

Spoke to a really helpful chap who managed to get me booked into workshop at the velodrome. Service has been impeccable and honest. Offered great advice and the person at the worshop at the velodrome was brilliant. Happily send all my business their way from now on. Thanks… Read Full Review

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“Absolutely happy with my order!!! Don't hesitate to...”

Written on: 29/05/2014 by mhatthei (1 review written)

I live in Montreal, Canada and I got really fast, faster than expected. I ordered on Friday the 23rd and received my order on Wednesday the 28th. That's only 4 days for them to process my order, ship it overseas and deliver it to my home!!! Incredible seriously. Also my miche advanced primato crank + BB were in perfect condition, and I got a super sweet deal on them too; From amount $175.37 CAD To amount £91.65 GBP Exchange rate: 1 CAD = 0.522621 GBP The best thing is that they shipped… Read Full Review

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“Non existent customer service”

Written on: 26/05/2014 by Aydanh253 (1 review written)

I ordered a carbon bike on the 27th of April, was told it would take approx 10 days for the bike to arrive and be built by the mechanics, two weeks later I got a call telling me the bike had been boil but the rear wheel was badly damaged and appeared as though the box had been dropped, as a result of this they would have to order up a whole new bike, I'm quite sure a new wheel would have sufficed! After another extended wait I got a call telling me the bike was in and ready for collection, I… Read Full Review

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“Pathetic customer service ”

Written on: 24/05/2014 by EJ.dry.smith (1 review written)

What a shambles - went to the store to buy an item . Didn't have item in stock so opted for delivery . Received text next day to say item in store. Most disinterested man I've ever met in retail just shrugged and put item in bag when I asked why it was at the store rather than delivered to address He couldn't have cared less… Read Full Review

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“Worst customer relations department I've ever dealt with.”

Written on: 24/05/2014 by j.fx (1 review written)

My six month old Tern bike purchased from Evans snapped in half whilst I was cycling home one evening. I had the frame examined by an independent authority before taking it back to Evans whose opinion was that the welding where the frame snapped was of substandard quality. The customer relations team would in no way accept the possibility of a manufacturing fault and said I had failed to maintain the bike properly. When pressed for evidence they could / would not provide any and even said they… Read Full Review

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“superb customer service and worthy trade-in scheme”

Written on: 22/05/2014

Don't usually give feedback- but very pleasantly surprised by the superb customer service at the Sheffield branch. Each time i attended on my (lengthy) journey to buy a new road bike the staff seemed genuinely interested and enthusiastic, with non-patronising advice and good knowledge. Bikes ordered arrived promptly with the exception of one model. Impressed with the trade-in a bike for charity idea. Would recommend to others, and would shop with that particular Evans team again… Read Full Review

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“Steven At Fenchurch Street, the very best.”

Written on: 21/05/2014 by lhShields342 (1 review written)

I went into your Fenchurch Street branch off Cullum Road a few weeks back, as it's the closest to my work (I work in Plantation Place) and it was fairly busy but me, my wife and my friend all had Cyclescheme vouchers and we wanted bikes each to do the London to Brighton ride in a months time. Because it was busy, we did have to wait about 10 minutes to get served, but was constantly reassured we'll get served soon, not one of your other stores has ever done that when I've ever queued up. When I… Read Full Review

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“Dangerous design and build”

Written on: 19/05/2014 by kevsolly (1 review written)

Warning be aware THESE and other PINNACLE FULL SUSPENSION FRAMES ARE SERIOUSLY DANGEROUS AND EVANS WONT REPLACE THEM!!! My full sus 2team 008 frame was bought in August 2008 for £500 (half price as they were £1000) new from Evans in Spitalfields and it snapped on April 2014 nearby the chainrings section on the rear chainstay section. There are joints welded here and mine snapped whilst cycling home from work. This frame snapped on a welded joint due to a design or manufacturer error, PERIOD… Read Full Review

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