Evans Cycles Reviews - www.evanscycles.com

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“Ride to work purchase”

Written on: 05/08/2015 by 130Walker (1 review written)

I got a great bike through my ride to work scheme. Through evans and it went through very quickly and got my new within a week. Also got £50 worth of accessories. Gatwick store being just down the road offered me great service. The only draw back was the floor service was a bit lacking as I had already looked online for what I was after. But never the less very good… Read Full Review

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“excellent online service”

Written on: 05/08/2015 by PaulVogel62 (1 review written)

never visited a store but have made several purchases on separate occasions including a bike and just ordered another bike. postage details are sent via email and text and let you know when they will be delivered to the nearest hour. punctual updated on your purchases and when i ordered the wrong size wheel once they quickly resolved the issue.However i found responce to email a bit slow but immediately sorted on the phone… Read Full Review

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“The Best of Both Worlds ”

Written on: 04/08/2015 by francovich13 (1 review written)

Over the last 3 years since returning to cycling, I have used JeJames, Wiggle, Chain Reaction, Evans Cycles and 2 Independents (for emergencies and repairs to my old Tourer). All of them have been good but one stands out head and shoulders above the rest and that is Evans Cycles in Guildford. It started with just a new helmet 3 years ago when I got my old Dawes Tourer down from the rafters (30 years old) after a hip op and I needed to get active! The trouble taken and patience shown over one… Read Full Review

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“Pru 100 London-Surrey Ride...”

Written on: 04/08/2015 by Blowie27 (1 review written)

The team at Chelmsford assisted in getting me the right bike back in August 2014 and having just completed my first Sportive on Sunday, Pru 100 London-Surrey, I would like to thank them for all their help in setting up my bike originally, the aftercare service and subsequent tweaks re my riding position, which made a huge difference in my power output from a year ago! Nothing is too much trouble and they don't try and sell you something for the sake of it, they ensure you get the right product… Read Full Review

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“Great customer service”

Written on: 04/08/2015 by Chrisjpa1988 (1 review written)

Had a bit of trouble with a bike I purchased from Evans. Was given a demo bike to keep me going. Was given the option to trade up the bike to a better spec model and kept the demo bike until the new bike was ready. Excellent customer service… Read Full Review

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“Great service great website great prices”

Written on: 04/08/2015 by Russellbone (1 review written)

Needed to buy some new shorts top and pump, this is the first time I have used the online website, and will again due to the ease of use and great prices well done Evans… Read Full Review

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“Quality International Service”

Written on: 04/08/2015 by MBRau (1 review written)

Competitive prices and products arrived as described. As a international online buyer , We are very happy with the communication, delivery and products. I have placed multiple orders through Evans and are consistently great service. I would recommend products and We do use on our own bikes and ones repaired here at our repair store. Regularly top up on Bmx Brand name grips, headsets, brakes and Inner Tubes all quality products used and supplied to our locals here in Australia. As expected… Read Full Review

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“Genuinely Amazing Retailler”

Written on: 03/08/2015

Competitive prices, fast delivery, second to none customer service in terms of: A) Should intervention be required to sort out an issue B) Communication throughout order Thanks Evans… Read Full Review

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“Great value, friendly service, period!”

Written on: 03/08/2015 by Wayne57 (1 review written)

Bought a Garmin Edge. Tried everywhere else but Evans won out on price, so off I trotted. Friendly staff, courteous and knowledgable and prompt. Thumbs up from me! Also jus back from staying in London opposite an Evans shop and noticed a track pump outside for passing cyclists to use, great idea! Well done… Read Full Review

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“Generally good, but depends who you get”

Written on: 03/08/2015

I use the Kingston branch fairly frequently, interspersed with online retailers and other cycle shops. Generally my experience has been really positive with staff who are very happy to help out and have done emergency repairs on the spot a couple of times, once without even charging. I've also found them to be very helpful in refunding/exchanging defective equipment/clothing without any quibbles. Prices often vary wildly depending on what you're after and when. They seem to do some good deals… Read Full Review

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“Complex and competent”

Written on: 03/08/2015 by Peck18 (1 review written)

Hit a pothole over weekend and managed to rip the flange of the rear hub. Ordered a new one on click and collect from Evans, The Cut, Waterloo. Brought in old one so workshop dude could compare and make sure I had bought the right one and old spokes likely to be right length. Dude had gone home but sales person was amazingly knowledgeable. Understood hub physics, drive v non-drive offsets, rim asymmetry, spoke lacing patterns. Totally awesome. Needless to say I'd bought the wrong hub and even… Read Full Review

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“Liverpool Store”

Written on: 03/08/2015 by Chall1963 (1 review written)

Never any problems with either pick up or when I was looking for a MTB on cycle to work scheme. Always helpful all of the staff at the Liverpool store, must say I could actually have shares in Evans due to the equipment I have bought in the last few years. One major issue was with Road shoes i was interested in a few types but required payment for them before I could try, but that was a while back and other equipment I have not had any problems… Read Full Review

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“Excellent Customer Service”

Written on: 03/08/2015 by 247Dudley (1 review written)

Customer service was excellent throughout the process of purchasing my new road bike. The team at Evans cycles were very friendly and very helpful. Identifying the correct size frame depending on the model of the bike and thoroughly explained the different concepts and set ups of each bike within my price range and showing the differences between each. Couldn't of asked for a more helpful experience making my choice easier and sending me away a happy customer knowing the details of the product… Read Full Review

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“Excellent service ”

Written on: 03/08/2015 by Sammy200 (1 review written)

I have order a few items online and had them delivered to the Leicester store. The goods arrived promptly and the staff in the store are very helpful. I will use both the online service and click and collect again so easy. Thank you to all… Read Full Review

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“Superb service ”

Written on: 03/08/2015 by DanCreaser (1 review written)

Service from staff was superb, offered help and expertise when needed. Product knowledge was excellent and nothing was too much trouble!… Read Full Review

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“Excellent as always”

Written on: 03/08/2015 by XavierFromParis (1 review written)

Several order and al says perfect. Notting n'est to way about that excellent online Shop… Read Full Review

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“Thurrock store team are amazing”

Written on: 03/08/2015 by bwConley371 (1 review written)

I have visited this branch about three times. The staff on every visit were very helpful and knowledgeable. The last visit i was with Mark who took me through the bike i had ordered, he did a bike fit and even put on a different seat for me to try. (my strange request) This was my first time i had ever been on a road bike and was extremely nervous. I took the bike out and sadly didn't by the bike as it was to advanced for me and this time. The team, especially Mark were so patient and nothing… Read Full Review

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“Exceptional customer service”

Written on: 30/07/2015 by Rajitha.rajasingham (1 review written)

I have had exceptional service at this store from the adviser. I brought my bike over from Australia to do a charity ride from London to Paris. In transit I had misplaced a part which meant I couldn't use my bike. With less than 48 hours to go ordering the part wouldn't help as it wouldn't get to me in time. I had rung a number of bike shops in London to see if any of them had the part spare - no luck. They somehow managed to source the part and fix the bike for me in less than 12 hours… Read Full Review

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“Don't - just don't”

Written on: 30/07/2015 by Vann370 (1 review written)

Only shop there if you have more pounds than brain cells. Tried to buy a common basic bike part but was fobbed off by an arrogant and rude member of staff who couldn't be bothered to go get it. It's a part they will have loads of out back because they will use it on bike builds - I worked in the same industry for years - and I checked their stock before hand. He then tried to flog me an incorrect alternative that he found by the till… Read Full Review

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“Great Service at Sheffield”

Written on: 28/07/2015 by RogerHavenhand (1 review written)

I don't normally post any reviews, positive or negative but after dashing into a rainy Sheffield from Castleton late on Sunday afternoon to take my son's bike for it's free 6 week service, I was just so pleased to receive excellent service from the lady who greeted me to the chap who carried out the service. Having not booked it it, I fully expected having to leave it and then drive back at some future date to collect. To my surprise they just got straight on with it, asked me to have a… Read Full Review

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