OnlineGolf.co.uk Reviews - www.onlinegolf.co.uk

★★★☆☆
3.1 / 5
51% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“NEVER BUY FROM THIS COMPANY”

Written on: 30/05/2013

Purchased two pairs of FOOTJOY shoes.Both split on the sole after only a few weeks use.sent them back to ONLINE GOLF 2/5/2013 and still have not received the £300 refund.Have contacted customer services 6 times and been fobbed off so far.This time there were no managers to speak to / at first in a meeting then on holiday and would ring back sometime the next week. I am going to tell as many people in the golf industry never to deal with this company. Why do we have to award any stars at all… Read Full Review

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★★★★★

“Great shop!”

Written on: 27/05/2013 by TiddoHaakman (1 review written)

Onlinegolf.co.uk is a great shop! Good prices and very fast shipping (to europe)… Read Full Review

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★☆☆☆☆

“Dont waste your time!”

Written on: 02/05/2013 by jwiehahn (1 review written)

I ordered a full Taylor Made golf set for next day delivery, but what I got next day instead was an email requesting me furhter information to prove my identity?! I will take my business else where!!… Read Full Review

Nousernamesavailable's Response to jwiehahn's Review

Written on: 20/08/2013

sounds fair enough to me, especially if you live in london. i run an online company and do the same thing for these kind of orders. the number of attempted rip offs for clubs we get is unreal.

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★☆☆☆☆

“Worst customer service received to date.”

Written on: 21/04/2013 by SteamboatWillie (1 review written)

Suffice to say it too nearly 3 weeks to get a refund from them after they delivered a set of clubs I didn't order (i.e. wrong item, not me changing my mind). They actually didn't have the clubs I ordered in stock. Emails went into the customer service black hole, phone calls were greeted with little in the way of service and many broken promises. Not one apology for mucking me about, treated as if I was an inconvenience. I can only recommend you avoid at all costs… Read Full Review

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★☆☆☆☆

“Multi Buy offer is difficult to get”

Written on: 01/04/2013

Shopped for trousers on the site as they were offering a 3 for 2 deal on Ralph Lauren trousers. The site only shows 1 pair of the required trousers in stock all the time to stop the customer ordering 3 pairs of the same. They should be reported to the OFT for this practice as it is not the first time they have done this. … Read Full Review

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★★★★★

“Highly recommended”

Written on: 31/03/2013

First time I've bought merchandise from a company based elsewhere than my home country. Was sceptical at first but decided to give it a try since the prices are great. I was able to track my shipment throughout the whole process and I had it delivered at my doorstep within four days! I can only recommend this site as I will definately become a returning customer… Read Full Review

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★★★★★

“Superb service”

Written on: 13/03/2013

I have now used Onlinegolf on 3 occasions in the past month to order clubs and each time I have been very happy with everything: their 100% accuracy in their description of the clubs; their very speedy service; and very importantly their packaging of the clubs....even wrapping the clubheads in bubble wrap, and the entire club in a plastic bag. very few companies do this in my experience. Also their prices were very competetive. So, without any hesitation, I would recommend onlinegolf to… Read Full Review

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★★★★☆

“Excellent”

Written on: 16/01/2013 by Jopiebobo (1 review written)

I ordered a clicgear cart last week tuesday. It was delivered last monday, so within six days. For a delivery in the Netherlands i'd say thats pretty good. The package was shipped within two days and i recieved multiple e-mails about the status of the order. I'm very happy!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/10/2012 by klout99 (1 review written)

I have ordered twice from this company. First time was OK. A bit slow on the delivery, but got a good price. Second time was a nightmare. The order got cancelled because of a "mistake in the warehouse", and the money I paid with VISA got held ransom for 10 days before they bounced back into the account. onlinegolf.co.uk asked me to "place the order again", but that is not very appealing when the stuff I ordered in the first place were either out of stock or had become more expensive. This was… Read Full Review

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★☆☆☆☆

“Beware - pictures different from club you get!”

Written on: 10/09/2012

I specifically wanted to order a ladies Taylormade superfast 3 wood for my wife. Their pictures on the website clearly show this. However, they sent me a 5 wood, which they say I was actually ordering. Going back to the page it's true that there is a small '5' near to the picture that I should have spotted. I suggested to them that having the wrong picture on the page was misleading & a bit daft. They didn't seem to think so, saying that the club 'looks like the one that was sent'!! So now… Read Full Review

Veryhappybuyer's Comment

Written on: 13/03/2013

I totally disagree. What you order is what you get. That was my experience with 3 clubs each ordered on different occasions.

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★★☆☆☆

“Terrible Service ”

Written on: 02/08/2012

I ordered a product which was supposedly in stock. Delivery was quoted at 2-5 days and order was sitting in pending for the entire time (Apparently you pay for the staff to get off their ass to pick the item not for the delivery itself). I send a mail asking where it was and I just get a response "Don't worry sir we guarantee it in 5 days" but it was still in pending. I cancelled the order.. I then 1-2 months later decided to give them benifit of the doubt and try again as they had a good… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 23/07/2012 by ZackMorris (1 review written)

Awful customer service with late delivery and not even a hint of acknowledgement that offering and not delivering a service will not create a loyal customer base. Ignores their live chat and tries to blame customers for non delivery when their own system says its still being processed… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 18/07/2012 by indiejournalist (2 reviews written)

I bought a club last year and it broke a few weeks ago. I have written to the company three times and they have not responded. … Read Full Review

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★★★★★

“NEGOZIO SERIO ED AFFIDABILE”

Written on: 13/07/2012 by MAURO1 (1 review written)

Negozio on line assolutamente serio. Pensate che ho ordinato un put, mi è arrivato danneggiato causa vettore, l'ho segnalato ad Onlinegolf, e subito, in tre giorni, mi hanno rispedito un put uguale a costo "zero". Rating: AAA… Read Full Review

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★★★★★

“binnen 6 dagen geleverd”

Written on: 26/06/2012

titleist Pro v1 besteld, 2 dozijn, goede tracking, je kan precies waar het pakketje zich bevind. very fast delivery to the netherlands… Read Full Review

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★★☆☆☆

“delivery”

Written on: 17/06/2012

let down by using delivery co. that couln't find its cock if it was on fire… Read Full Review

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★★★★★

“Callaway driver and delivery spot on!”

Written on: 05/12/2011 by jules1000 (1 review written)

I ordered the callaway diablo driver for my partner, he absolutley loves it, it helps straighten up his shot as he tends to send the ball left to right. Delivery was spot on, it was sent out straight away and i could track it online, it gave me a time slot of an hour so i didn't have to wait in all day. Was a bargain price too, overall great service and would use your site again, Many thanks … Read Full Review

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★☆☆☆☆

“ordered club at price advertised but the price went up”

Written on: 14/10/2011 by stephengraham (7 reviews written)

absoluteley the poorest customer services on the entire web ordered club at advertised price £134.99 turns out they were puting it up that day but promised they would give me one at £134.99 after authorising £149.99 from my bank account ie the new price i looked on the site three days later and the order was on hold, phoned them up and was told they didnt know if they had the club in stock or not(and they are still advertising them)i think they were not happy at selling me the club at the… Read Full Review

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★★☆☆☆

“Great products, poor service”

Written on: 02/09/2011

Second order still not dispatched after 4 working days, (promise of European delivery in 3-5), had same problem with 1st order, this will be my last. Same products as everywhere else, shoddy service… Read Full Review

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★★★★★

“Very rarely write reviews but having tried other...”

Written on: 26/04/2011

Very rarely write reviews but having tried other companies recently I have absolutely no hesitation in recommending onlinegolf.co.uk; Used them a couple of years ago and happy, recently made 3 orders, excellent info / update of orders sent and very happy with 2 orders sent next working day (given info from the very start until delivery and given 1 hour delivery slot on the day - perfect!) although only requested 2-5 saver delivery. Also have a good loyalty scheme redeemable on future orders… Read Full Review

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