Faulty device still not resolved after 2 months and still going… I would avoid this company at all costs. The customer service has been appalling, no continuity or communication between departments. I ordered an iPhone 11 contract. Three weeks after purchase the screen stopped working. I informed mobile phone direct and I was advised I could return it. During the time they had the phone they asked for the PIN code and for find my phone to be turned off so they could access it. After having the phone for near to three weeks they then advised me that they would not accept the return as I no longer had the box and accessories. They sent the phone back to me unfixed. Every communication with this company has been like talking to a robot, I have not been listened to and my consumer rights have been violated. The emails are the same every time, not one question is answered. I have asked multiple times for a replacement or for the contract to be cancelled. I have asked for their complaint procedure with no avail. I am now following citizens advice with a view of taking this issue to trading standards. There is a simple solution here however it feels the company will do everything in their power to avoid it, the frustration and anxiety this is causing is unnecessary. I am paying for a service which I am not receiving. I would avoid this company at all costs!

This company literally sent me an empty phone box - and are now effectively accusing me of taking it and will not do anything about it. There are several other reviews on here saying the same thing. Their deals are cheap for a reason. If they are buying a bulk load of phones cheap and can sell them cheaper than anyone else then they were probably cheap for a reason. Also they are basically selling you a phone (or empty box) plus a sim only contract which isn’t as straightforward as a std contract from 3/O2 etc. There’s no such thing as an unbelievable deal. Also their customer service is terrible. You can’t call them, their email responses are slow, generic and they all seem to come from someone different. Their response was to wait a month and then say that it’s not their problem, ring the police. I did that but they aren’t going to send inspector morse to their depot are they? It looks like the only remedy left is a trip to the small claims court. What a ridiculous situation for a company with £1bn revenue to leave someone.

I order a phone (no airtime contract), they of course need my email, address, credit card etc. After the order is placed they then say they want me to upload Passport/Driving Licence/Proof of Address. Of course I am now deeply uncomfortable and suspicious. I phone to query this and am told that there is some "auto delete" procedure - this is not mentioned in any emails. Anyway, the only reason I tried this company was a slightly shorter lead time. So I have asked for the order to be canceled. Even then they slipped in a request for my Date Of Birth!! There is something deeply dodgy about this. I am hoping I have not been shammed.

The deals are too good to be true and the staff will treat you like an idiot. I ordered a deal with a switch and received a switch that was not as advertised and had already been opened with parts removed. When I questioned this I was told that they check it before they send it out and that it was normal for parts to be missing. Funny how my phone was not checked. Honestly they must think I'm really stupid. I called and discussed my concerns with them and had them confirm details in email. I was waiting for the new blackberry but I took a downgrade on the phone as it came with a switch that I wanted for me and my family to play together. This company is dodgy and will avoid answering and questions and give you answer that only a simpleton would accept. If you have any brains avoid them.

Do not buy from this company, they do not advertise their products clearly. I bought a huawei p30 lite new edition phone from mobile phones direct to only find it did not support WiFi calling. They fobbed me off with excuses and would not take the phone back for a refund. They told me to wait for an update which would enable WiFi calling. I’ve had the most stressful time dealing with this company and they brought me to tears several times and still now 7 months later I’m still trying to sort this issue and have got no where. I don’t even use the phone instead I’m using a hand me down phone because I live in an area where I have little or no signal therefore relying on WiFi calling which this phone does not have and I was not aware of this being a missing feature when I researched and bought it. They misled me selling me a useless phone which they will not find a solution in sorting my consumer rights, instead they constantly blame 02, I feel like a ball in a tennis match being batted back and forth to each company as both will not accept responsibility. I will never ever shop here again. Their customer service is awful. I’ve been hung up on I presume because they don’t have a clue what to do about the situation, I’ve beentalked to about waiting for an update and told more stories about having a strengthening sim that will sort all my worries. They said they had called 02 on my behalf and that I was to call them and they were expecting my call so when I phoned 02 surprise surprise they had no idea and said such thing does not exist and will make no difference. No matter how hard and frustrating it was calling them 100s of times explaining my story to 100s of different advisors, I believed they could help but no they still haven’t and I’ve lost all trust and faith and I really do not want some other poor innocent soul going through what I have as it’s mentally draining and demeaning and has caused arguments between myself and my partner because I’d be brought to tears, feeling down and depressed. Everyday I just wish for a phone that works. I, nor anyone else should be left feeling this this.

Ordered a new phone which was dropping calls and cutting in and out. Sent it back after a week, received and signed for. Wasn't told to restore to factory settings, they sent it back. I restored and sent it back. They then said they couldn't find a fault and would send it back again. I explained in detail that calls were dropping and cutting in and out. Back to the warehouse who said they 'played YouTube for 30 minutes and it didn't cut out..um...what? They then said I was outside of 14 days cancellation policy. Zero customer service, poor attempt to address the issue and send a replacement phone, trying to avoid (by delaying) me cancelling my contract. I would not recommend using this company. You've been warned. Once they have your money, a manager is never around and you will spend hours talking to customer service call centre. Mobile Phones Direct - DO NOT respond again saying how sorry you are to hear of my experience and what my order number is. This is a useless public platitude.

Terrible. I am not sure why they have had good reviews. I purchased a phone from them that didn't work. They asked me to contact Three. Three could not connect me either and said the issue lay with Mobile Phones Direct. Each time I contacted Mobile Phones Direct they passed the buck. Be very careful when dealing with them, or considering them. They are not regulated by Ofcom and can slip through many nets. I got charged for a phone I had returned within 14 days and continued to get charged for 3 months! Avoid at all costs. The offer is also not the amount you pay. Lots of tricks used by this company to entice customers but not reliable nor do they offer any after sales support.

I ordered 2 phones with Mobilephonesdirect one of them i didn't have any issues but unfortunately S20 5G device came with a scratch on the rear camera i reported it straight away with an email also attached the photos and clarified that I needed to exchange this phone and need to keep it until they send me a new one as my wife doesnt have any back up phone and working from home actively. Customer service stated that they would need the phone back before sending another phone, so we asked the lady if they could send us a phone replacement until I got the new phone one so I could send it back. The lady said she was unable to provide me a courtesy phone, which then we asked instead of sending it back and leaving my wife without a phone would they be able to compensate the damage, the lady said she would have to get back to us, but unfortunately after 15 days of waiting sending emails and ringing about this we finally got in touch with a gentleman today which said they wasn't in a position to offer compensation for the damage, and that it possibly happened during transport and it wasn't their problem. I stated that this scratch isn't able to be damaged within a box that it came in, so it must of happened at the manufacturing place. So my wife is left with a damage phone that no one is willing to help.

Interesting comment from VODAPHONE: “Mobile phone direct do not provide the official iPhones from Apple. They provide black marking product that aren’t recognised by vodaphone” 19/08/2019 Thank you for your recent order. Your order has now been fulfilled and your contract start date is 19/08/2019. Please note all handsets are supplied by Mobile Phones Direct and not Vodafone. Please retain this email in case it is required in future for a proof of purchase. 02/12/2019 Your Cashback Claim Dear Thank you for submitting your cash back claim. We will now process your claim within 72 hours and aim to pay this within the next 14 days. If there are any problems with your claim we will notify you by email. (please note this could affect your payment date). If your claim is approved we will also notify you by email, so please ensure you check your emails regularly for updates on your cashback claim. For a full list of frequently asked questions, please visit the ‘claim my cashback’ section of the website, which can be found by logging into your account. Thank you for shopping with Mobile Phones Direct Kind regards, Mobile Phones Direct I have made the submission on their website I have also submitted my Vodafone bill the response from mobile phones direct hasn’t been great I haven’t received any emails recently when I called them today they informed me that the cashback deal was not available on my account and that I should send an email if I have confirmation regarding the cashback It looks like I will be getting the cash back it’s a shame really I do have my reservations regarding the phone being legitimate and I will look into this after speaking to Vodafone recently they’ve informed me that there are things called black market phonrs. It looks like I will be getting the cash back it’s a shame really I do have my reservations regarding the phone being legitimate and I will look into this after speaking to Vodafone recently they’ve informed me that there are things called blackmarket phones In a statement from Vodafone recently they informed me that mobile phones direct cell blackmarket phones in order to drive the Price down to make it available to customers to buy these phones at a cheaper rate meaning the phones are not legitimate or affiliated with iPhone for example Meaning you will have been the latest iPhone which has been produced on the black market i.e. not the same route as an iPhone purchase in an Apple shop I consider staying away from mobile phones direct as they have poor customer service and they do not give you the cash back as advertised this is been a long process waste of time and I will not be continuing with his phones from mobile store it in the future I would highly recommend seen other retailers for your purchase mobiles phones direct can only offer a non-legitimate and miss selling products to customers that unfortunately it’s not something I would want to associate with I would see mobile phones direct having their reviews steadily declining and in the current market the business would ultimately have an impact with the amount of customers reviewing them online

Very bad after sales service. Bought a google pixel and the speaker of the phone stopped working properly after 40days. Customer service not helpful. refused to help. Asked to go to google direct, and send the phone back to them and wait 7 working days. Customer service executive refused to pass on to a manager for further help.

This company are on the brink of unlawful practice and in the depths of moral abandonment. Do not use them. There are many other places to find a handset that won't need a ski-mask to provide their services. An utter utter shame that this kind of operation is legal. My phone was broken upon arrival and now they have weaved a complex web of traps to snatch my money without offering any assistance. Their customer service is worse than any I have ever come across in any sector. Don't risk the stress and disappointment that is mobilephonesdirect. You'll find a clearer rules and greater honesty in a prison cell. I have been left infuriated and I urge people to avoid joining me.

I ordered a new iphone as the website said they were in stock. Paid £350 up front but then never received my phone. Customer service is terrible - unable to say when I might get my phone and will take 3 days for a customer service manager to contact me. Money has been taken from my account but I still have no phone. Have emailed a complaint but got no reply Very misleading web site, false claims if phones in stock and the worst customer service I've ever experienced.

i ordered my phone on the 19th. i was told it would be delivered on 27th. no delivery on the 27th. i did an online chat who confirmed it would be delivered on the Friday (27th). after it not arriving, i did an online chat who said it will be delivered on the Saturday (28th) NO DELIVERY!! the estimated date on the order said 27th, and is now sat on to be confirmed. to make it worse, i was told on the online chat that the phone was now in stock (iPhone 11 Pro (the big one)in Green, 64GB) but online it still says awaiting delivery of you r handset, so they DONT have it in stock. to say im UNHAPPY is an understatement, this is the ABSOLUTE WORST customer service i have EVER received, and i will be reviewing my experience on all of the major review websites as this is just not on.

Went online and signed a new contract with handset with Mobiles Direct. Phone promised next day delivery. A half hour before delivery received a postponement to the following day. Called to complain, spoke to Al.x who promised a call back. No call received. Took another days leave and phone was delivered the next day. Followed all their processes and phone wouldn't work due to 'sim failure'. Called again, spoke to 'another' Al.x!Told me issue was with Vodafone and would take 48 hours to resolve. Asked for a manager and was told that.. wait for it... also an 'Al.x' would call me back. No call received. 2 days later 'sim not registered'. Called back & spoke to a lady who said it would be fixed later that day and would get a manager to call me. Never received a call from anyone to date. Not sure if phone is working as I am going away but never received a call or answer to any e mails. Disgusting customer service! Sign on the dotted line and then whistle dixie for anything further. They couldn't care less!

Bought a Galaxy S9 in the blackfriday deal. 100gig data and unlimited everything for £38.00 a month. Phone was a week late 1st of all, then I got my 1st bill £68.00. I thought as it was 1st bill I was getting charged 2 months of something. Turns out MPD sent the contract to Vodafone without the discount. It's now May so 6 months down the line, I am still paying £68.00 and Vodafone are saying they cannot honour the price and MPD are saying to contact Vodafone. Will not use again and going to take this to the ombudsman.

Short version is - purchased phone. Phone received after 12 hours get egg timer that stays on screen Sent it back as agreed with the company - took photos They reply to say I owe £100 as its scratched Do not touch this company with a barge pole!

They take orders when they do not have stock, they lie about it until after they have done the credit check, this is a fraudulent company, please do yourself a favour & avoid!!

Very bad service . never deal with this website. i have a credit score of 999 out of 999 and they said that my credit is very low. very very very bad

ordered iphone xr on vodafone on 23rd November, received update email 4 days later saying now passed network checks and phone would be issued, 48 hours later still showing as awaiting network decision, been contacting the network every 48 hours to be told decision in next 48 hours, and you'll have guessed over 2 weeks from ordering phone still no update. this is despite being told at the beginning of this week that case was being dealt with by a senior manager and would have a def response by Wednesday, no response on Wednesday and contact them to be told there still trying to sort out a decision with the network and would know by Friday ( yesterday) and no update and still no update today. after being assured this was being dealt with by a senior manager and then being fobbed off with another excuse ( all of which are now wearing very thin) i am starting to lose faith that they will ever be able to get a decision and fulfil my order, have seen reviews on other sites where orders were placed after mine and have now been fulfilled. when I contact Vodafone they say they don't even have an application or order in my name, MPD state there is an order that's just awaiting a decision.