On the 27th of October I found an Indesit dryer at what I considered an excellent reduced price offer. An Ideal early Christmas present for my partners daughter as she has just had a young baby and the weather is getting bad. The order was placed but the online system messed up at the payment point so we called AOL and placed the order using one of my VISA cards (It had 10 times the value of the product as its limit available) We arranged to have it delivered on the 31st Oct. At 15.00 on the 31st we called The Daughter and she said no sign of it as yet, so we called AOL to check that it was on its way. It was at this point we were told that the order had been canceled, that AOL's bank had refused the payment. When asked why they claimed they did not know. As it was such a good bargain and despite my being highly irate(to put it mildly), we placed the order again, this time using a different VISA card. A few hours later I received a phone call telling me that AOL's bank had refused to allow the payment AGAIN. I naturally demanded to know why and I was refused an explanation with the excuse the person did not know. I demanded they get the answer and call me with an explanation and that I would not accept any maybe this or maybe that. I made it clear the only answer I would accept was the exact reason that my payments had be refused. The next day a Person claiming to be a manager called and to keep it short this moron refused to tell me why my money was not good enough for their Bank. They were warned I would expose them on the Internet, and I am making a official complaint to VISA and requesting they reconsider allowing this company to use VISA facilities. I give this company Zero stars for service and customer service. I strongly recommend this company be totally boycotted.

Ordered cooker on a Sunday web site a doodle to use price was same as other online stores but had higher stock levels incase had to return product.as soon as confirmed order received email and automated phone call confirming all details.went with free delivery on the Wednesday and 7am-7pm delivery slot but night before delivery got call to say would be delivered between 7am-11am.item was delivered next day at 7am found the delivery drivers very polite and took the packaging away with them.can't fault the whole process and would recommend them to anybody.

I found appliancesonline.co.uk through google search and couldnt be happier. Excellent site, excellent customer service and the dishwasher we bought is great value for money. would use them again and again. The site was so informative with video footage of each product and real customer reviews which made choosing which dishwasher to buy easier. The whole shopping experience was effortless and delivery free and they are going to collect and recycle our old dishwasher I couldnt have got a better service. I will reccommend appliancesonline.co.uk without hesitation. Well done to them for having such a good business.

from ordering a dishwasher and microwave oven at 6.30 in the eveving on a weds by thurs 2pm they were in the kitchen.the order was confirmed within 20 mins and a delivery time agreed. the driver even rang me thurs morning to say he was on route. excellent service and products competitivly priced. would recommend them and will certainly use them in the future.

Timely delivery. Very good value for money. Connection Option is very useful and very good value for money.

Ordered a Bosch Fridge freezer model KGN39VL30G. To be delivered on a specific time slot and on a specific day. I had to take 1/2 day off work to receive delivery. The unit delivered what not what I ordered. I now have to take another 1/2 day off work to receive the correct goods. (Im self employed, and dont get paid for time off) Complained to Appliances Online, but got fobbed off, and not even an appology!

Ordered 4pm saturday arrived sunday afternoon, no hitches, kept in contact about delivery time, couldn't ask for more, will be using website again.

the site was easy to find, and the product video reviews are the best idea yet, compared really well to all other sites and gave you a price comparison on many items, and all the dimentions and grades of the appliances were shown,free delivery...fantastic and you can chose the date, will recommend to all my friends,nothing not to like because you can go by category, then make then price, narrows down searching by a long shot,well done all who have made the videos, not hurried or baffling you with sience,clear talking and well presented demonstration, appilances demo how they would look in your kitchen a brill idea too.

I have purchased fridge, fridge-freezer, gas cooker, washing machine and diswasher from AppliancesOnLine. These were not purchased at the time although the washing machine and gas cooker were a single transaction. On every occasion I got great value for money and super service. They really do keep their promises - every time. The website is great. As well as product descriptions you get video reviews. It's as good as going to look in a store - better than some, as they do know about the product and describe it accurately. They don't force feed extended warranty either. They do follow up over the phone offering breakdown insurance for a much better price than you'd get going direct. Fantastic. I thoroughly recommend this site for all appliances - value for money with speedy and reliable delivery. The best on-line shopping experience I have ever had - every time I used them.

After looking at many sites we kept going back this site and we had a trouble free purchase and delivery,everything was 1st class.We could not fault anything about the purchase from start to finish.The fridge unit was was just what we assumed it would be,in first class condition and the delivery men were also great as they unpacked the unit and told us to inspect it all before they carried it into the house then took away all the package material.The delivery was bang in the middle of the time slot and they phoned several times to let us know where they were,Fantastic all round purchase and another company wanted an extra £150 for delivery,their price for the unit was £309 plus the £150 making £459 but Appliances Online the price was £321 including delivery.Cannot praise them enough.

This was simply the best service I have ever received from start to finish. I usually buy large appliances from John Lewis for their service and 2 year guarantee but the product was £120 cheaper with appliancesonline and I am therefore (so far) a happy bunny!. The delivery was several days quicker than comparable providers. I could have had next day delivery for free but this was not convenient so I was able to choose the following day. I had 3 phone messages the day before, updating me with delivery times, giving me a one hour delivery time window and was also able to track the delivery online. They delivered exactly according to schedule and everything was installed with no fuss or bother. I then had a follow up call within an hour to check everything was ok. I was very impressed and would not hesitate to recommend

Was installing a new kitchen and was badly let down by B&Q. Had to source new kitchen and appliances at last minute. Had already ordered a Baumatic Cooker Hood and Beko Washing Machine as prices were very good. Needed to order 2 Single Ovens and Hob. Found ones I wanted slightly cheaper on another site however Appliances Online matched the prices so all 5 items ordered from them. Delivery was a breeze. I chose my date and they kept me advised on time frame for delivery. Was in the middle of having kitchen fitted so delivery guys took the appliances into house and left exactly where I wanted them. All in all great service. Would definitely recommend to friends and family.

I ordered a washing machine from Appliances online as I needed it in a hurry and they offered free next day delivery. I ordered at 6.45pm and the washing machine was delivered at 7.50am the next morning. Brilliant service and the price for the model I wanted was in line with Currys and Comet who couldn't deliver for at least a week. Very impressed!

I shopped around for the Fridge Freezer and ended up saving about £70, including free delivery. Also received text messages explaining the time slot for delivery. The guys who delivered it were really helpful and also took away all of the packaging, very pleased with service and always a bonus, the price!

I've used this company twice recently to order kitchen appliances. Each time the order process was painless and the items were delivered on the day I specified (a Sunday as well!). They are not the cheapest, so for certain items (such as our Bosch double electric oven) I went elsewhere as the savings in doing so were significant; I'd check online first (Google Product Search is a good place to start). However, where they far exceed other online suppliers is the fact they keep all items I could see on their site in stock (so many online kitchen stores are a 7-14 day wait for "direct from supplier" delivery) and the free 7 day delivery service which was great. My only minor niggle was the constant phone calls (which I couldn't take due to being in work) after my first order trying to flog me additional insurance. I don't find this acceptable; you wouldn't expect this from other online retailers. However, when I was able to take the call, the lady on the other end was very polite and after I declined the offer they didn't call me again. On my second order I gave only my landline and not my mobile for this reason but didn't receive any more sales calls like I say. Overall, very impressed with the service and have no doubt I will use them again. If they could cut their prices to be the cheapest (or close to the cheapest) the competition would stand no chance!