Chemist Direct Reviews - www.chemistdirect.co.uk

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“danger!!!”

Written on: 30/03/2014 by Braedonm139 (1 review written)

Do not use chemist direct! I bought some stuff a while ago using my credit card, about 6 weeks later, an attempt was made to make a balance transfer from the card (£3000). It was stopped by an alert bank operative who noticed that the caller had a foreign sounding voice (i am not from abroad). I can't say 100% sure that it was chemist direct but after reading other reviews about them and finding out who exactly they are, i am suspicious You decide… Read Full Review

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“goods not fit for purpose”

Written on: 25/03/2014 by slr3687 (1 review written)

I have previously used this site for two prescriptions with apparently no problems, only to now be advised by them the medication they had shipped to me should have been delivered in the stated 24 hrs and was not, subsequently i have been provided with 3 months worth of medication that was passed its shelf life (shelf life of 28 days if it has been out of a refrigerator for over 24 hours)Next day delivery actually took them three days. When questioned further apparently they have been aware of… Read Full Review

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“Very poor customer service, long delay in dispatch.”

Written on: 20/03/2014 by slimsiergirl (1 review written)

After enquiring about the length of delivery time and being told 1-5 days, I ordered 3 items and paid £3.49 for postage, that was on the 12/03/14. It is now 19th/03 and my order has not even been dispatched let alone delivered!. I contacted chemist direct Customer Service team (via live chat) on 3 separate occasions and spoke to 3 different people. Each time I was told different reasons as to why my order had not been dispatched, firstly I was told "due to a stock issue" that had now been… Read Full Review

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“Damaged and Ten Days Delivery!!!!! Customer Service...”

Written on: 15/03/2014 by Myroe (1 review written)

Ordered product 4.3.14, due to lengthy delivery I contacted Chemist Direct and they informed that it was damaged and being returned to their depot. So I ordered from another supplier and was told a refund would be issued lol!! Surprisingly received product "damaged" on 14.3.14 and got an email to inform me that no refund would be issued as it was delivered..! I am glad that I paid via PayPal, as I have put in a claim as ChemistDirect are now telling me that I have to return product (pay… Read Full Review

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“New Site Terrible”

Written on: 03/03/2014

Have used the old chemist direct site for about 3 years with no problems. The new site. Well, I've tried processing a payment for 3 hours. Giving up now… Read Full Review

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“poor delivery”

Written on: 17/02/2014 by winktype (1 review written)

We have ordered several times from Chemists Direct, but on each occasion the delivery becomes worse. On our last order, we gave specific instructions NOT to try to deliver to the shop below our flat (a pharmacy!) and waited in patiently for 2 days to accept the delivery. On contacting Chemists Direct on the supposed day of delivery (they claimed not to be able to find us on the first attempt), we were informed that the order had been delivered and signed for.... by the pharmacy, despite us… Read Full Review

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“Missing order”

Written on: 27/01/2014 by MikeH33 (1 review written)

Having had previously good relations with this company, I placed an order on 6th December 2013. Part was received promptly but I have STILL not received the balance (27th January 2014). I was fobbed off with the usual excuse of IT problems in processing the order. I was also told that some products (perfumes) are outsourced and sent directly which they have no control over. Ironically the perfume product received WAS delivered promptly from this outside supplier! I have since cancelled and will… Read Full Review

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“Asking for more money!?”

Written on: 23/01/2014

After I have placed my order and paid for it, after three days, they began asking for more money, claiming the postage has not been charged. The fact that I had the order details proving that the postage has been paid, did not help at all. Also, they just said 'send another xx Pounds for postage', without any kind of invoice or whatever. Am I supposed to put the money in an envelope and sent it to Ms xy in the sales department, or what?! Although the story is not over as I am writing this… Read Full Review

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“Very slow delivery”

Written on: 19/01/2014

Ordered perfume. Item arrived exactly two weeks later. No communication from the company… Read Full Review

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“Forever waiting...”

Written on: 12/01/2014

Have tried this company on a few occasions and each time they delay the order because of items out of stock that show as in stock on their website. However they don't bother to tell you this and leave you thinking that you will be receiving the order. Despite their apologies they have done nothing to improve their service, and continue to keep you uninformed about your order. They really do not seem to care that you have no idea what is happening with your order. So if you need something within… Read Full Review

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“Not impressed”

Written on: 13/12/2013 by Escoteric (2 reviews written)

I ordered some items and some I think Chemist Direct sub contract. The other item took ages, it arrived separately and a few days from the other items. Then it was packed so poorly it was damaged. I contacted Chemist direct who sent a prepaid envelope to return the item and then after several prompts a replacement was sent second class, so it took nearly 3 weeks to resolve, when I told them time was of the essence. I think I wont be buying from these again. A really shoddy affair!… Read Full Review

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“Superb service, will use again.”

Written on: 02/12/2013

They despatched my order, despite being after the deadline for next day delivery, and I received it the next day. Thank you… Read Full Review

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“Fantastic value for money”

Written on: 28/11/2013

Always arrive on time only takes a couple of days… Read Full Review

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“SUPERB SIMPLISTIC SERVICE”

Written on: 27/11/2013

Chemist Direct run a thoroughly Professional and friendly service.They do not dispense items like sweets and in my case when purchasing ointment a series of questions are asked to ensure the correct choice has been made… Read Full Review

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“Many Thanks”

Written on: 27/11/2013

Easy to order and trouble free fast delivery. Don't feel its necessary to add 50 characters minimum to give a good review?… Read Full Review

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“excellent service ”

Written on: 27/11/2013

Fab prices, and excellent range of products, super delivery… Read Full Review

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“Excellent service”

Written on: 26/11/2013

Staff were very helpful when I telephoned and answered my questions. My order arrived prompt and intact… Read Full Review

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“Great Prices, fast delivery and extensive range. ...”

Written on: 26/11/2013

Great Prices, fast delivery and extensive range. Will definitely use going forward… Read Full Review

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“Super quick delivery ”

Written on: 25/11/2013

Order was the cheapest I could find and delivered super quick delighted with service And how easy it was to order Will defo order again… Read Full Review

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“Health Products”

Written on: 25/11/2013

Good products at excellent price… Read Full Review

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