Viagogo Reviews - www.viagogo.co.uk

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“Awesome site and great tickets for Beyonce concert”

Written on: 07/11/2013

I was a little skeptical at the beginning as I got Platinum tickets for $50 each less than the original price. Once I confirmed the booking I received the tickets as eTickets so I had them right away. The viagogo staff assured me they are true tickets and if not i was covered by their guarantee. Everything went to plan on the night and we had awesome tickets at a reduced price. Would recommend to everyone! :)… Read Full Review

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“NEVER USE THEM ”

Written on: 06/11/2013 by FMH260263 (1 review written)

they mis sell and their customer service is TERRIBLE avoid at all costs just a bunch of dihonest individuals… Read Full Review

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“Do not trust VIAGOGO they lie and take money fradulentlly”

Written on: 02/11/2013

Viagogo very happily took almost £400 from me supposedly in return for 4 tickets to an Arctic monkey concerts. the tickets never arrived, Viagogo did not make any attempt to contact me and tell me they had not actually got tickets for me although they sent me an email confirming that I definitely had the tickets. Despite emailing them many times with no reply and spending hours on the phone trying to get through to them, I eventually discovered that they did not have any tickets for me. These… Read Full Review

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Viagogo.team's Comment

Written on: 05/11/2013

Hello,

We sincerely apologise for the problems you experienced.

Please can you send us your transaction ID so we can look into this for you?

Kind regards,

viagogo

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“Never use this website”

Written on: 31/10/2013 by maradenis10 (1 review written)

Me and my friends purchased 6 tickets 30 days ago, to go to a Dortmund football match tomorrow. We were supposed to receive the tickets, but we never did. Viagogo blames the reseller. I blame Viagogo for the crappiest customer service support ever. It's almost impossible to reach them, you need to wait an eternity on the phone. Then, you get someone who will lie to you to get rid of you. Out of the 30 times we tried to call them, we managed to spoke to 3 persons (after more than one hour… Read Full Review

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Shma69's Response to maradenis10's Review

Written on: 18/11/2013

Contact watchdog. I had similar experience except I travelled to Istanbul for football. Tickets were fake!!

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“artic monkeys tickets 26th October 2013”

Written on: 27/10/2013 by sally7163 (1 review written)

Purchase was easy..but tickets did not arrive..kept phoning staff helpfull but you have to hang on for ages(25/30mins) tickets finally arrived 1 day before the event...mega stress...but they were not the tickets I bought....they were much better..the position was perfect- earls court a great venue!!...so rather than slaying I would recommend....but you need balls of steel...to handle the stres… Read Full Review

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“Nearly 100 missing VIAGOGO tickrts for El Clasico Barca”

Written on: 27/10/2013 by Storove (1 review written)

THIS AIN'T SUPPOSE TO HAPPEN - VIAGOGO I bought two tricket from Viagogo the day the match time was decided, the 5 th of October. The match was the 26th. I got a guarantee that the tickrts should arrive with mail, latest 3 days before the match. The same day, Wed 23rd I got an email, explaining that I had to meet upmperspnally at a near by hotell, Rigoletto, located ten minutes from Camp Nou. OK. I waiting IN line there for more than an hour. No effectiveness. Bad organisation. Low… Read Full Review

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Viagogo.team's Response to Storove's Review

Written on: 29/10/2013

Dear Storove,

Thanks for getting in touch with us through the Review Centre.

We were very sorry to hear about the problems you experienced with your Barcelona tickets. This was a rare and isolated incident where a seller let down a small number of buyers.

We are refunding any of those who were affected and will be providing compensation. We always go above and beyond our guarantee to make sure our customers are looked after.

We have also taken the necessary steps with the seller to ensure that this won’t happen again.

Please do not hesitate to contact us if you have any other questions.

Kind regards,

viagogo

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Javierros's reply to Viagogo.team's Comment

Written on: 29/10/2013

It's a shame that somebody of Viagogo stills trying to clean their name on the net after a day like last saturday. It's also a shame that this person, don't sign his comment, because probably don't know what is he talking about because probably he wasn't at Barcelona disorder. There were more than 100 people with no tickets, I don't think there is a small number of buyers. There is no point on compensation that can repare to be a weekend abroad spending huge amounts of money to only see a match that you'll never get a ticket for. NEVER WILL USE VIAGOGO AGAIN

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“excellent!”

Written on: 27/10/2013

got cheap tickets to Beyoncé in Auckland. Had the wickedest seats - awesome!! and have certainly spread the word :) My only issue was that it took a few hours for my tickets to be emailed through and then I couldn't print them. One of the Viagogo staff phoned me after I sent an email message and resolved swiftly so that was awesome… Read Full Review

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“One day before my daughter is due to see the Artic...”

Written on: 24/10/2013 by SallyMacdonald (1 review written)

One day before my daughter is due to see the Artic Monkeys our tickets had not arrived. Having spent nearly two hours trying to contact Viagogo by email and on the phone I have received an email saying they did not have the tickets. they have had £175 of my money for the tickets since July and would not had previously emailed me to say the tickets had been sent. The worst ticket agency I have ever used. The tickets were purchased for my daughters 16th birthday present and she is totally… Read Full Review

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“HORRIBLE SITE!!11”

Written on: 22/10/2013 by katyp89 (1 review written)

Not only have we already paid for the delivery cost (25euro) on top of a 45 euro booking fee, we have now been told by UPS that the sender has sent the parcel by freight collect. I have now been on hold for 30 minutes trying to sort this out. I have already spoken to Viagogo (Sophia) earlier and was advised that what ups said were wrong and that I need to sort this out. I called Ups back and was told the account holder (viagogo) needs to sort this out. so here I am going around in circles, NOT… Read Full Review

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Viagogo.team's Response to katyp89's Review

Written on: 23/10/2013

Hello,

We're sorry to hear the problems you've experienced with your order. Please send us your transaction ID so we can look into this for you.

Kind regards,

viagogo

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“Never Viagogo”

Written on: 20/10/2013

I bought the tickets of Serie A in september. However they did not send them . I checked the their website everyday (until the day of the game)but it was written "the tickets was not sent yet". Finally I had to buy another tickets on the shop, since they have not sent them to me. (there is no telephone number for S.O.S.!!) I checked their site after the game but it was always written that "the tickets was not sent yet" The day afet, I reclaimed viagogo but their answer was " we have sent you… Read Full Review

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Viagogo.team's Comment

Written on: 23/10/2013

Hello,

Really sorry to hear about the problems you experienced with your tickets. Please send us your transaction ID so we can look into this and resolve this for you.

Thanks,

viagogo

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“GREAT!”

Written on: 18/10/2013

Got my tickets on time and the seats were exactly what we wanted! No problems encountered ! It's the third time I use viagogo! and so far excellent service! thanx!… Read Full Review

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“No tickets! Do not use this company.”

Written on: 17/10/2013

Viagogo had my money from June, told me the day before the October Paul Weller concert that they did not have tickets. Bitterly disappointed. What use is a guarantee when it does not guarantee anything??????… Read Full Review

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“Bitterley disapointed with this company, would not use...”

Written on: 15/10/2013 by RallyAndy (1 review written)

I thought that I had bought four tickets for the Fleetwood Mac concert at the NEC in Birmingham on the 1st day they were released early this year, I had confirmation emails stating that I had purchased these tickets and that they would be sent out 2-3 days before the concert. These were not cheap tickets and total cost was just under £800 for the four tickets but as this was a very special 25th Wedding anniversary present for my wife I could justify the cost. Two close friends were also… Read Full Review

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“Last minute rescue!”

Written on: 14/10/2013 by ninafan2 (1 review written)

Needed an extra ticket to a sold out concert, hunted online and came across viagogo site with available tickets for sale. Admittedly I was wary about buying in this way, but had no choice! My worries continued after reading some reviews, but when I received my promised email to download and print my ticket I was relieved and delighted! The concert is on Wednesday, so here's hoping that things will continue to go well, you'll hear about it if it doesn't! Site was easy to use and sites like these… Read Full Review

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“Be aware of the terms of sale”

Written on: 12/10/2013

Not helpful when telephoning. Just read small print to you when you call. Be aware £19.50 booking fee £9.50 delivery fee plus VAT before one pays for tickets! Paid £163.99 for 2 £32.50 tickets. Will never use again… Read Full Review

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“NFL disappointment”

Written on: 10/10/2013

Although I have previously found Viagogo to provide a reliable service, we felt let down when attending NFL American Football on 29th September. We had great difficulty with the tube journey, which, due to replacement buses, took us 3 hours instead of one and a quarter hours as planned. I rushed to collect tickets from Holiday Inn and was there by approximately 6.10pm, but the Viagogo team had left. Hotel reception staff and another ticketing team helped me to contact Viagogo by telephone, but… Read Full Review

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“Happy seller - One Direction Melbourne”

Written on: 06/10/2013 by leekkerry (1 review written)

I am an honest seller. I only sold my One Direction ticket for about $10 more than I paid for it. I was scared that the buyer would say that they didn't get the ticket. But all was good and Viagogo paid me 3 days after the concert. But I was honest and the buyer was honest. I can see how there is room for a lot of dishonesty-inflated prices, tickets not arriving etc. on behalf of the seller AND the buyer. SO my experience with Viagogo was good, but I can understand how there could be a lot of… Read Full Review

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“do not buy from this site”

Written on: 02/10/2013 by markzola (1 review written)

Bought some tickets for the boxing, I was told they'd be here around 3 days before the event, I went abroad the nextday and had an email 2 days into my holiday from viagogo saying my tickets would be destroyed before 5 o'clock the next day if noone would sign for them at my house, we had to get my mother to wait in for them all day, not only that the 95 pound tickets I bought are actually 30 pound tickets,I have 8 of them for all my freinds so now I dont no if they will buy 30 pound tickets for… Read Full Review

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“Difficult Disappointed and Shocked”

Written on: 02/10/2013

It is now the evening of the Rihanna Concert here in Melbourne. Viagogo UK have not resolved the issue with either a refund or replacement tickets. As mentioned before purchased tickets for family travelled from Tasmania to see Rihanna. Purchased tickets in April at $242 each wanting to see a great concert close to the stage but after 5 MONTHS, no resolution. Yes I have received emails from company but not a resolution. Very poor customer service, and awfully disappointing experience… Read Full Review

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“I've been ROBBED”

Written on: 30/09/2013 by Hedge67 (1 review written)

I am stunned and appalled at my treatment from Viagogo. PLEASE be very aware of this site. They are deceitful and are ripping us off on a large scale. I bought tickets back in February - I paid £175 per ticket to sit in row K. 3 days before the concert - after I had been contacting them to get hold of my tickets they decide that I can have row W. It's all very kosher apparently - their reason is- they are a trading site. I don't really care what they are - they advertised one thing and… Read Full Review

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Andiamo's Response to Hedge67's Review

Written on: 01/10/2013

Viagogo don't send out any tickets - it's up to the individual seller to do that.
Check out the terms and conditions on the Viagogo website - if they can't provide the exact tickets you bought, they promise to supply you with the equivalent or better, or give you a full refund.
You CAN contact them via their website, and as I am sure you have your original booking details and the tickets you were sent you will have no problem in obtaining this refund.

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Hedge67's reply to Andiamo's Comment

Written on: 01/10/2013

Thanks for your message

Firstly I can't contact them on the website as all emails are bouncing back. No one will listen to me on the phone. They just say to email and this doesn't work.

Secondly they charged me for post and packaging. Then sent etickets

Thirdly they supplied worse tickets - not equivalent or better.

As I only had 3days to spare before the concert and no one to talk to I had a choice - go to concert or lose £358 plus travel and accommodation expenses

Regards

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Andiamo's reply to Hedge67's Comment

Written on: 01/10/2013

I think you have to go to the FAQ page on their website and follow the links in order to contact them. Doesn't matter if you went to the concert or not. As long as you have your original confirmation email from Viagogo and the inferior tickets they sent you a refund should be no problem.

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Hedge67's reply to Andiamo's Comment

Written on: 01/10/2013

Thank you again friend.

I have tried that without success- but I've now resorted to sending a physical letter to them in Switzerland - which was an option they gave me.

Many Thanks again, first bit of support I've received to date

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