Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
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Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

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“£172 Micheal Buble tickets never arrived”

Written on: 10/03/2014 by mrjones12 (1 review written)

I ordered 2 Micheal Buble tickets (Manchester 2nd March 2014) from Viagogo as a present for my girlfriend at a cost of £172 as well as paying for transport and accommodation for the concert. Despite the "Ticket Guarantee" and paying £9.95 for delivery the tickets did not arrive! I contacted Viagogo several times and never got an answer, just a refund for a tickets a few days later. Left out of pocket and with a very disappointed girlfriend. DO NOT USE VIAGOGO!… Read Full Review

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“Hong Kong 7's”

Written on: 10/03/2014 by Albert327 (1 review written)

I have just purchased a ticket for Sundays games and while I paid well above the market price that is hardly Viagogo fault as I just wanted to get a ticket. I read a number of reviews and I must say that afer I paid I did have a certain uneasy feeling that I may have just thrown away my money becsaue most of the reviews that I read were less than complimentary. That all said I went ahead and booked the ticket on the 28Feb and as of today 10March I have the ticket so what can I say I am one… Read Full Review

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“DO NOT USE VIAGOGO TO SELL YOUR TICKETS”

Written on: 07/03/2014 by ChrisSkel (1 review written)

DO NOT USE VIAGOGO TO SELL YOUR TICKETS. This is the first time I've used them and I will not use them again. I had two tickets for sale for Beyonce and checked back on the site after two weeks to see if they had sold. There were no tickets listed for sale under my account so I re-listed them, this time cheaper than before as time was running out. I had no email or text explaining why my tickets had been removed from sale. They sold for £226 the second time I listed (in my initial listing… Read Full Review

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Andiamo's Response to ChrisSkel's Review

Written on: 10/03/2014

Try calling them. I am sure they will sort it out for you. Switzerland is one of the most law-abiding countries in the world and have much stricter consumer laws than the UK, so I wouldn't worry too much.

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Andiamo's Response to ChrisSkel's Review

Written on: 11/03/2014

Sorry, did put a number up here for you to try, but reviewcentre removed it. You can find it on saynoto0870.

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“Transaction ID: 3915824”

Written on: 04/03/2014 by foofbunny (1 review written)

I have used Viagogo in the past and was very pleased with the service. The tickets arrived on time and were exactly what I was expecting. But then I moved to a new location and tried to purchase tickets again. Despite confirming my new address three separate times, they mailed my tickets to my old address. UPS refuses to forward them to me and Viagogo's customer service has been as good as useless. Every time I email them they say that they are working on it and will contact me, but they… Read Full Review

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“don't use Viagogo”

Written on: 04/03/2014 by Daniella468 (1 review written)

Worst service ever. Stay with Ticketek or Ticketmaster. At least you know the tickets will come you. I spent $573 AUD and still haven't got my tickets. The concert starts at 5pm tonight and its 3.30pm... and have had no support. Customer service keeps you on the line for over an hour and they don't care about you. Don't get ripped off… Read Full Review

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“BEWARE SOUTH AFRICANS - VIAGOGO DOES NOT DELIVERS”

Written on: 01/03/2014 by lynnesam (1 review written)

My 15 year old son bought 3 tickets from Viagogo months ago for the Eminem Concert in Johannesburg believing they would deliver on their promise to give convenience and choice! Well instead of delivering ticket three days before the concert as promised we got an email on Thursday telling us to collect the tickets from Computicket at the stadium one hour before the concert on Saturday! My son wanted to get there early this morning and stand in the queue so that he could be near the front of the… Read Full Review

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“Bruce Springsteen very happy”

Written on: 01/03/2014 by obShort213 (1 review written)

I bought tickets to a sold out Bruce Springsteen concert in Perth. I paid $100 more than face value, but in the end we had great seats & was very happy. I tried to get tickets through the proper channels & couldnt. I have also used Viagogo before on several occasions & havent had any problems. I like the fact that you can get your money back if there is a problem. I bought these tickets the night before the show & they had set up a pick up point for us to receive the tickets. Yes the… Read Full Review

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“3 days before event still without tickets”

Written on: 25/02/2014 by Rromann (1 review written)

I have bought 2 tickets for italian football game AS Roma vs Inter Milan(will be played on 1.3.2014) and i have got no tickets at the moment. Nobody is contacting me, no answer on email, nothing. It is very stressful because we are flying to Rome in friday morning and today is tuesday. When i check my order status i can see the tickets havent been dispatched allready. I am very desperate from this situation. Something is absolutely wrong, if i paid a lot of money for my tickets and i have… Read Full Review

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“Excellent services! the best”

Written on: 11/02/2014

Highly recommended service. I did spend a great time having my tickets front row… Read Full Review

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Leannemaree's Comment

Written on: 15/02/2014

I was desperate for a ticket to see Eddie Vedder in Perth and the concert had sold out. I visited the Viagogo site several times and finally thought it was worth ago - I was only prepared to buy the cheapest tickets as I was nervous about losing my money. I infact picked up two fairly good seats at a better price than people who bought them directly, no doubt someone needed to get rid of these seats quickly. My experience was nothing but positive. If not for Viagogo I would have missed out, I only regret not spending more and getting up closer.

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“convenient and reliable”

Written on: 11/02/2014

Avoid the stress and disappointment of online booking through the concert promoter and go straight to this website. It is worth the premium on the face value of the tickets… Read Full Review

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“Rip off”

Written on: 04/02/2014 by Amanda135 (1 review written)

I recently purchased tickets for juventus v inter Milan which was something special for my son. Unfortunately the tickets were a real disappointment . We received two €60 tickets and paid over 5 times face value for them. A total rip off don't go near this website… Read Full Review

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Andiamo's Response to Amanda135's Review

Written on: 04/02/2014

Why was it a rip-off? The face value of tickets is clearly shown on the listing page?

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“Tickets fraudulent - no number to call”

Written on: 01/02/2014 by Kat32 (1 review written)

Purchased tickets through viagogo for lion king musical. Went to go into show (had travelled into the city and paid for parking, snacks etc), when they Scanned our tickets we were told that the name listed on them had cancelled the tickets in November. Viagogo says to contact them immediately and they will try and find You replacement tickets. There is no phone number listed only an email, so obviously there has been no response thus far to our enquiry and obviously no replacement tickets for… Read Full Review

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Viagogo.team's Response to Kat32's Review

Written on: 03/02/2014

Hello,

We're really sorry to hear about the problems you experienced with your tickets.

Can you please send us your transaction ID so we can look into this further for you?

Thanks,

viagogo

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“Satisfied customer”

Written on: 01/02/2014 by Witchytk76 (1 review written)

The only downfall with Viagogo is that they do not provide live chat. This is so important to have to help prevent been scammed especially if you've never used this site or any other site before to purchase valid tickets. But, my experience with Viagogo was great. Their customer service was reliable and as soon i purchased my tickets they were delivered to me almost immediately via email. For a sold out event, Their ticket prices were reasonable and I was so pleased with my seating. It was… Read Full Review

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“VIAGOGO BUYERS MUST READ”

Written on: 31/01/2014

If you are a BUYER and do not get the tickets you paid for (guaranteed under VIAGOGOS terms and conditions point 1.3 ( where you are guaranteed to get the tickets yoou paid for in time for the event . If the seller is unable to provide the tickets VIAGOGO will provide you with equivalent or beter tickets. If VIAGOGO are unable to provide you with equivalent or better tickets they will offer you a full refund )GO TO YOUR BANKand put in a DISPUTE RESOLUTIOIN. If you paid for your transaction via… Read Full Review

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Andiamo's Comment

Written on: 31/01/2014

I think you are a little confused. Viagogo does NOT have tickets, therefore they cannot send them out. They act as a platform for
I think you have become a little confused about Viagogo's role. They do NOT send out tickets as they do not have them in their possession. They act as a platform for people wanting to buy or sell tickets. The ticket seller will send the tickets directly to the ticket buyer. Viagogo cannot control when this happens. If you were sent inferior tickets to the ones you ordered and have proof of this, Viagogo will refund you in full. That is what you pay your 15% sellers fee for - to guarantee you have the correct tickets.

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Jadmin's Comment

Written on: 01/02/2014

Andiamo i am well aware VIAGOGO are the a ticket marketing place if you read the review correctly i put that in that they are 3rd party. Bank is only interested in who was paid money direct from account

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Jadmin's Comment

Written on: 01/02/2014

Adiamo By the way still no tickets

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Andiamo's Comment

Written on: 01/02/2014

You also wrote that if Viagogo had the tickets there was no reason for them not to send them out. I was only pointing out to you that Viagogo never actually have the tickets. They go directly from the seller to the buyer. It's not in the seller's interest to withhold tickets as they will only get paid once the tickets have been received and used. You don't say when the event is going to take place

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“Get the tickets you want!”

Written on: 29/01/2014

I chose viagogo because I wanted to get the best tickets for the Australian Open, but was not sure what date my favourite players were on. Viagogo had plenty of options and close to the event too. The fact that the tickets were secured put my mind at ease over receiving fraudulent tickets. The booking fee however, was a little bit pricey… Read Full Review

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“Really good!”

Written on: 29/01/2014

I went to the Mens Finals on Sunday night. They were great seats. I got my tickets well before the event. When I had a question regarding my ticket they replied in a timely manner. Yes the price of the ticket was definitely inflated by the seller but that wasn't the sites fault that was just the seller being greedy. But had it not been for this website I would never been able to watch Rafa Nadal play… Read Full Review

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“AVOID AT ALL COST DISGUSTED WITH THIS COMPANY”

Written on: 25/01/2014 by scouse47 (1 review written)

TICKETS ORDERED A WEEK AGO AND PAID FOR AT DOUBLE THE FACE VALUS BOOKED TRAIN AND HOTEL AT A COST OF 600.00 JUST RECIEVED EMAIL TO SAY TICKETS NOT AVAILABLE!!!!!!!!! CALL PREMIUM NUMBER AND TALKED TO LIKE AN IMBECILE - OFFERED RUBBISH INFERIOR TICKETS AS A REPLACEMENT AND THEY MIGHT BE HERE IN TIME FOR CONCERT ARGHHHHHHHHHHHHHH… Read Full Review

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Hedge67's Response to scouse47's Review

Written on: 25/03/2014

I feel for you.

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“Easy. Reliable”

Written on: 23/01/2014 by Keeckie (1 review written)

Easy booking process, tickets arrived electronically in plenty of time, no trouble in presenting tickets at the gate and communication from viagogo was timely and accurate. Would use them again… Read Full Review

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“This website is the worst, most irritating website I...”

Written on: 22/01/2014

This website is the worst, most irritating website I have ever used. I tried to buy concert tickets, put in my information and got a confirmation email. A few days later I got an email stating that my tickets were no longer available but that my card had not been charged. My credit card company then called me with suspicions of fraudulent activity. Viagogo had in fact charged my card, and more than once! They advertise that they have available tickets so you will give them your credit card… Read Full Review

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“Rod Laver Arena”

Written on: 18/01/2014

Just back from Melbourne and took advantage of the tennis. I decided to buy centre court tickets before leaving Perth. They were emailed on the Friday (pdf format), we flew on the Saturday, and spent a great day watching Novak, Serena and Na Li with my 15 year old son the following Wednesday. Would have had to find somewhere to print them if they were sent after Saturday, but I'm sure that would have been fine. We decided to return to the tennis on the Friday, and bought tickets for Hisense… Read Full Review

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