Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
2348
55% of users recommend this
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Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

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“Run now!”

Written on: 27/02/2015 by Kilgore302 (1 review written)

i ended up paying double the price than anywhere else selling the tickets. They do not refund you in any case until it is too late, which in itself should tell you something about their policies. Secondly I live in NYC and was guarenteed the tickets would be shipped to an address I provided in Paris. After a month of waiting I check the status of the tickets and it says there is a "problem" with my tickets. I call customer service and they proceed to tell me a very messy story about how they… Read Full Review

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“Great Help”

Written on: 27/02/2015 by McFarlandaj1972 (1 review written)

You were very helpful and had no problems getting the tickets... Thank you for your service and would recommend you to all… Read Full Review

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“Great Result”

Written on: 27/02/2015 by ReinaHayes185 (1 review written)

I required concert tickets to see Sting & Paul Simon in both Brisbane and Melbourne Australia in 2015. I found excellent tickets for both concerts, I was very happy with the platform and the delivery of tickets via email. Easy to use, safe and secure… Read Full Review

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“excellent”

Written on: 27/02/2015 by HanaScott (1 review written)

Bought tickets just days before "sold out" concert, was a bit sceptical as not heard of nor used Viagogo. But it all worked well, great seats, tickets were genuine - all fantastic… Read Full Review

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“Eagles Concert”

Written on: 26/02/2015 by Tiffanyf483 (1 review written)

the Eagles in concert in Melbourne Australia was better than brilliant… Read Full Review

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“Great easy site to use and I trust it”

Written on: 24/02/2015 by jayne1069 (1 review written)

Excellent selection of tickets to various events/concerts. So quick and easy to use.If you need last minute tickets to something, this is the site to get them. Even if the event is sold out it's worth checking on viagogo because you just never know… Read Full Review

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“Competência!”

Written on: 24/02/2015

Em 2014, reservei bilhetes, através da Viagogo, para o jogo Real Madrid - Deportivo de La Coruna, no Santiago Barnabéu, claro! Ao longo de todo o processo, fui informada de alteração da data do evento, pediram-me informações relativas à minha viagem Lisboa/Madrid, indicaram-me como levantar os bilhetes e tudo correu da melhor forma. No dia e hora marcados, tudo estava pronto para poder usufruir do espetáculo para o qual reservei bilhetes na Viagogo. Tenciono não apenas aconselhar aos… Read Full Review

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“Really efficent and great customer service”

Written on: 23/02/2015

We bought concert tickets as a 50th birthday gift for my sister. We were a bit wary about using Viagogo but really wanted the tickets. Yes the service fee was expensive but we knew about it and were prepared to pay. The tickets were not immediately available after purchase - that made us a bit nervous but we were notified by email, as promised, when they were ready for down load. . I had a few questions after I paid and contacted customer service and had an immediate response. Days before the… Read Full Review

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“Great Tickets”

Written on: 20/02/2015 by Putnamns1978 (1 review written)

Bought tickets for Sting and Paul Simons they where front and centre at Hope Estate. Was a bit worried as they were E Tickets but all went well we had a great night. My only criticism is there is no way to contact by phone if there is a problem. Lucky I didn't need to. Would use again… Read Full Review

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“A charity has not got what it should!”

Written on: 18/02/2015 by Puckett48 (1 review written)

Back in December I bought 2 tickets for Peter Kay's Pheonix Night - 16th February 2015. I turned up at the doors to go in and what a surprise, my tickets were fake. I spent £200.00 on tickets, thinking some of the money would go to Chldren in need and it ends up none of the money has gone to charity. I am so angry with myself for getting caught out but one things for certain I will not be using Viagogo again. … Read Full Review

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“disgusting service got totally ripped off”

Written on: 17/02/2015

LAST WEEK I PURCHASED SOME TICKETS OFF VIAGOGO TO GO TO THE RUGBY SIX NATIONS ENGLAND V ITALY GAME.MYSELF AND MY PARTNER WERE VERY EXCITED AS THIS WAS OUR FIRST TIME AND WE ARE VERY BIG RUGBY FANS. WE PAYED A LARGE AMOUNT OF MONEY FOR THESE TICKETS OF WHICH ON TOP OF THAT THERE WAS A BOOKING FEE, VAT AND A £10.00 DELIVERY CHARGE. THE TICKETS ARRIVED A FEW DAYS LATER.DURING THIS TIME WE HAD PURCHASED TRAIN TICKETS FOR JUST OVER £100.UPON EXAMINING THE TICKETS PART OF THE TICKET HAD BEEN… Read Full Review

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Viagogo's Comment

Written on: 20/02/2015

Hi there,

We're so sorry to hear about your horrible experience at the venue. Could we please have your transaction ID so this can be looked into immediately?

Kind regards,
viagogo

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“Ordered 5 top price tickets for front row seats for...”

Written on: 15/02/2015 by Electralear (1 review written)

Ordered 5 top price tickets for front row seats for Ed Sheran concert in Newcastle. When they arrived three were for 1 night and 2 for another and none were front row or anywhere near. I couldn't phone and no reply from e mail complaint. Luckily had paid on credit card and they dealt with it… Read Full Review

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“Delivered Excellence”

Written on: 13/02/2015 by AdenPorterfield150 (1 review written)

First time we have dealt with Viagogo and we had a fantastic experience. Secured great tickets for us at the last minute,easy to deal with and followed through with everything as promised on time. A wonderful experience that we would recommend to everyone!… Read Full Review

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“Ease of use”

Written on: 12/02/2015 by Dylan19 (1 review written)

The purchase of my Aust Open 1/4 final tkts was painless. The process was v user friendly, the seat selection was most transparent and the payment process was straight forward. A great service!!… Read Full Review

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“Purchasing One Direction Tickets”

Written on: 12/02/2015 by Wilsonvn490 (1 review written)

Was quick and easy and good descriptions of seating and information… Read Full Review

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“Amazingly cheap seat !!!”

Written on: 11/02/2015 by Lesandaley (1 review written)

The morning of the ladies semis during the Aus open, I happened to be looking at ticket prices on viagogo. I had no intention of going until I saw tickets from $43 !! I live just up the road form Melbourne park so within an hour of seeing the cheap tickets I was happily ensconced on Rod Laver, sitting next to folks who had paid $260. I was very impressed with the immediate email I received enabling me to print my ticket and rush down to the tennis centre. I will happily use Viagogo again and… Read Full Review

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“Asian Cup final ”

Written on: 10/02/2015 by Jayneannej (1 review written)

All went well, tickets were expensive for the position, six floors up, but it was a once in a lifetime event for us, so happy we did it… Read Full Review

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“Fantastic”

Written on: 10/02/2015

I little worried ordering tickets to a Sydney One Direction concert. I didn't get my daughters tickets and felt really bad. So I looked for a site that would sell unwanted tickets. This site is so brilliant. Never came across it before. Tickets were print at home, girls got into concert no problems & loved the concert! Viagogo is brilliant! Will recommend to everyone and definatley use it again. & the seats were great!… Read Full Review

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“Overpriced tickets”

Written on: 09/02/2015

I paid £291 for two tickets to see Peter Kay. When I got the tickets they had a face value of £55. Viagogo are rip-off merchants and I'll ever use them again… Read Full Review

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Viagogo's Comment

Written on: 20/02/2015

Hi there,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Good price, good seats”

Written on: 09/02/2015 by Jack265 (1 review written)

Tickets easy to purchase. Fantastic seats. Great night out… Read Full Review

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