Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.0 / 5
2443
53% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Viagogo - www.viagogo.co.uk - Ask a question now

Media Gallery for Viagogo - www.viagogo.co.uk

Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Misleading rip off merchants!! ”

Written on: 13/04/2016 by Lindy18 (1 review written)

Will never use Viagogo again paid £100 over the odds for rubbish seats with no leg room!! Total disgrace customer service useless as don't give a damn!! Think very carefully before using this rubbish service!… Read Full Review

Visit viagogo.co.uk
Report this review

“incorrect tickets”

Written on: 30/03/2016 by ghWilson217 (1 review written)

I purchased two tickets for my daughter and her friend (who is a minor) Surprisingly enough I wanted two seats together, in the same row, same section However Viagogo decided than although I purchased two seats together they thought it was a much better idea to send me tickets in totally different rows. That was annoying enough, bit then to cap it all there is NO way of contacting this 'company' There are a myriad of phone numbers on the web, all of which go through to the same answerphone… Read Full Review

Visit viagogo.co.uk
Report this review

“complete rubbish”

Written on: 28/03/2016

paid over the odds only to receive awful seats. paid to have them securely delivered but then it got changed 3 days before the event. had to download myself. customer service was very poor. do not use viagogo… Read Full Review

Visit viagogo.co.uk
Report this review

“DO NOT BUY HERE! ”

Written on: 25/03/2016 by 117Mitchell (1 review written)

I'll be honest and say we're a bit disappoint with the lack of customer service as we've emailed several times without any response. We have two issues that need to be resolved. Firstly, our profile setting was set to Hong Kong, before the tickets were purchased I took a photo of the screen to confirm the pricing with my partner. The screen was in HK dollars. So you can imagine our complete shock when we found that we had actually been charged in US dollars. What we thought was HK1665 ( x2 =… Read Full Review

Visit viagogo.co.uk
Report this review

“still waiting for issue to be resolved”

Written on: 24/03/2016 by tiffinny69 (1 review written)

I bought Little Mix tickets quite a while ago for this weekend for my daughters birthday treat. I paid for the more expensive ones because they came with a meal package which sounded exciting. Despite repeated calls and sending emails all I now have is another copy of the O2 ticket but this time with the words refreshment voucher £0 on it. Not exactly a meal? not worth anything and if it was where do I spend it. This was a total rip off and I would have saved over £100 for getting tickets… Read Full Review

Visit viagogo.co.uk
Report this review

“Viagogo? Vianono! Avoid Disappointment, Avoid Viagogo”

Written on: 15/03/2016

Viagogo will promise to deliver your ticket at the latest possible moment. Instead of your ticket you will receive a notification that your ticket is no longer available. Sold it to a higher bidder Viagogo? Replacement tickets will be promised by Viagogo but that won't match the actual tickets delivered. At the stadium the tickets will not scan. Viagogo will blame the vendor! Viagogo will rip you off on price too… Read Full Review

Visit viagogo.co.uk
Report this review

“AC Milan fake tickets!”

Written on: 22/02/2016 by Dezchez (1 review written)

I bought 2 tickets to the Milan derby on 29/01/2016 for my 16 year son for christmas. We flew from London all excited. When we tried to enter the stadium we were told the tickets we had purchased off viagogo were fake. So with only 20 mins before kick off we headed to the ticket office where we were able to buy 2 new tickets at a cost of €190 each yes EACH!!. Since being back I've spoken to viagogo and they said they would do an investigation and contact me in a couple of days. That was 3… Read Full Review

Visit viagogo.co.uk
Report this review

“funds removed from bank account”

Written on: 19/02/2016 by Ed99 (1 review written)

While balancing my checking account, I found a withdrawal made by Viagogo (a business I had never heard of providing a product that I had never used) (I live in a rural area of the United States and have no use for event tickets issued in the UK). I made several attempts to contact Viagogo both by phone and by e-mail in an attempt to correct the issue. The phone attempts were unsuccessful, as there was never an opportunity to speak to a person. The several times I used the… Read Full Review

Visit viagogo.co.uk
Report this review

“Paid for two tickets from Viagogo & they were sold already”

Written on: 16/02/2016 by ljDonnelly437 (1 review written)

I paid for two tickets for Joe Jackson's London concert - his last in the UK tour. Really looked forward to attending as he hasn't played in the UK for years! Completely sold out & my friend came up from Southampton, cutting short his trip, to attend. However, when we arrived, it transpired that the tickets were sold to another person! Seats G35 & G36 were sold & occupied apparently! It gets worse..when I contacted Viagogo, they seemed to have the attitude that they refunded my tickets so what… Read Full Review

Visit viagogo.co.uk
Report this review

“Ticket Duplication and No Resolution from viagogo”

Written on: 13/02/2016 by ugFitzpatrick467 (1 review written)

Just to preface this, I NEVER write negative reviews about companies. But my experience with viagogo pushed me to warn others... I bought two tickets off viagogo for the Champions League match in Madrid for May 15, 2015. They were 122 euros each face value and I paid over 300 euros each on viagogo. When we went to enter the stadium with the tickets, apparently two people had already entered the stadium with these tickets. I emailed and called viagogo the next day and was told they would… Read Full Review

Visit viagogo.co.uk

Sahidau's Comment

Written on: 16/02/2016

I am so glad you posted this review! I had a similar experience on 13/2/16. I had two tickets to a concert in London, purchased from Viagogo. The only London concert for Joe Jackson and the last date of a UK tour. Joe Jackson hasn't played in the UK for years. A friend came from Southampton to attend! And when we got there, someone else was booked in the same seat numbers. Their customer service is terrible!

I don't know what their concept of customer service is...they offered me a refund on the tickets as if that can wipe away their appalling actions.

When I called them today, someone asked me if I had had a £50 voucher for future viagogo purchases! I hadn't had a voucher and frankly I don't want anything connected to them.

I asked him why I would want to ever purchase anything from them again, given their history but that is all he would offer. Then he cut me off and emailed me a sent me a voucher for £50 with an expiry date of 14/2/16 ...when I called the agency on 16/2/16.

Viagogo means Via -don't go....They don't care and their customer service even when you get through is appalling. They just offer you a paltry amount which ties you in to doing more financial transactions with them.

I would NEVER purchase anything from Viagogo again.

Reply to this comment
Report this review Read 1 Comment

“Cancelled tickets”

Written on: 23/01/2016 by Lilliannax258 (1 review written)

Two weeks before the show (cats) I get an email saying sorry we can not get the tickets that you booked and paid for two months previous and there is nothing else we can do. Would never use this company and would certainly not recommend… Read Full Review

Visit viagogo.co.uk
Report this review

“Booked a bogus ticket plus hotel package ”

Written on: 10/01/2016 by Lexonode (1 review written)

I booked a weekend hotel and ticket package to see Billy Connolly as an Xmas present for my husband, costing £247.00. Seemed reasonable. Eight days before the event I was contacted to say there was an 'issue' with my tickets and could I go on a Thursday night instead. I said no, I couldn't accept that, and by the way, what about the hotel - I hadn't been given any details. So they got back to me and said great news we have tickets for the day you booked and in fact they are better tickets than… Read Full Review

Visit viagogo.co.uk
Report this review

“FRAUDE”

Written on: 15/12/2015 by Maritzah1969 (1 review written)

U2 concert in Barcelona - tickets paid in full in january 2015 , event took place in 05oct 2015 , 3 days before the concert they converted the tickets into e-tkts. once at the concert the same seat was sold twice. VIA GOGO is a fraude!… Read Full Review

Visit viagogo.co.uk
Report this review

“Awful customer service and you have no right of reply”

Written on: 02/12/2015 by Stewartwilkie (1 review written)

I had sold 2 tickets for a concert that had to be posted out on the 18th November. The ticket company were late delivering the tickets as I was told would be posted to me first class on the 18th. I contacted Viagogo on the 17th to explain the situation as they ask you to do. I was told this would be fine. I received my tickets on the morning of the 19th and immediately got them dropped off to UPS at 1300 to be posted to the buyer. The concert was on the 23rd. UPS took 6 days to deliver so… Read Full Review

Visit viagogo.co.uk
Report this review

“fake tickets”

Written on: 20/11/2015 by Russellc33 (1 review written)

Viagogo sold a fake ticket to the event. When I came to the stadium ( ATP finals) I was told that this ticket was already used by someone else - so I was not allowed to go. Their customer service is not 24/7, working only 8-8, so I just have to go back home. Awful experience, would never use them again and don't recommend it to anyone… Read Full Review

Visit viagogo.co.uk
Report this review

“Excellent service no problem at all”

Written on: 18/11/2015 by CristoferThompson (1 review written)

I sold 2 tickets to Jools Holland for 7 November for£109 (I had paid £39 each). These were bought from viagogo very quickly. I have now received the money into my bank account. Very surprised this happened so quickly after reading bad reviews. But thans Viagogo would use you again… Read Full Review

Visit viagogo.co.uk
Report this review

“ticket not valid as told not downloaded properly”

Written on: 17/11/2015 by 213Fraser (1 review written)

Ordered ticket on website. Followed instructions and printed out what i thought was a valid ticket. Arrived at venue and discovered ticket not valid. Phoned today to complain. After 3 phonecalls and hanging on told ticket was not "downloaded". Explained I followed instructions as per website. Company states tech team had no issues and it was my fault. Weirdly enough they managed to take my payment no problems !… Read Full Review

Visit viagogo.co.uk
Report this review

“Avoid”

Written on: 13/11/2015 by MacGregor206 (1 review written)

Via Google does not do anything illegal but it feels like it should be. Ordered tickets in June for October event Received the wrong tickets the day before event Via Google not answering emails or phone… Read Full Review

Visit viagogo.co.uk
Report this review

“AVOID!!!! BUYER BEWARE!!!!!”

Written on: 12/11/2015 by ride84 (1 review written)

They should be sent into prison for misleading honest people! How dare they???? Are you serious????!!!! Their ip address should be investigated after and the customers should take immediate legal steps against them!!!!Once you pay for any tickets on this site, you'll never, i mean, never ever will see your ticket and your money!!!! Alert i had to go to my local bank to get back my money and get refunded by legal action, so please beware of getting yourself in a hard situation!!!!Waste of money… Read Full Review

Visit viagogo.co.uk
Report this review

“Fake Ticket”

Written on: 12/11/2015 by Hillaryy116 (1 review written)

Purchased Taylor Swift tickets for a show in Brisbane and when I downloaded them they were not real. I contacted them, they said they would fix it but they just started ignoring my messages… Read Full Review

Visit viagogo.co.uk

Ride84's Comment

Written on: 12/11/2015

They should be sent into prison for misleading honest people!How dare they? ViaGoGo,you're taking other people's money!How dare you???ARE YOU SERIOUS?!! Their IP address should be investigated after and the cheated customers should take immediate legal steps against them!!

Reply to this comment
Report this review Read 1 Comment
overview
viagogo.co.uk