Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
55% of users recommend this
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Viagogo - www.viagogo.co.uk
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“eagles tickets”

Written on: 29/05/2014 by 449Templeton (1 review written)

paid for ticket emails from viagogo telling me they were chasing the seller it be came clear 2 days before event that delivery would occur either on the day before or on the day when I would not be at home tried to change delivery address as per viagogo instructions couldnt emailed and telephoned told new delivery address mislead customers go elsewhere … Read Full Review

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“SHOULD BE SHUT DOWN”

Written on: 28/05/2014 by mitchellt (1 review written)

Bought 2 tickets for Froch vs Groves for this Saturday for £100 each on the day the tickets were released (should have gone elsewhere), after being told i would expect to receive my tickets 3 days before the event i sat tight. Now 2 days before im being told a 'team of 2 people' are looking into it because the seller has not posted the tickets (not my issue i bought them off viagogo), and otherwise I will given replacement tickets (you cant get tickets for the price I paid anymore) or a… Read Full Review

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Rhflewis's Response to mitchellt's Review

Written on: 30/05/2014

I have had a rubbish experience too ! Although I got tickets which I paid £99 I received two tickets for £40 ? So basically the seller got more profit than the cost of ticket ?!?! Urgh basically Mickey Mouse operation !

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“Shocking”

Written on: 27/05/2014 by david.braithwaite.988 (1 review written)

Customer service is non existent , save your money and DO NOT use… Read Full Review

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Konudima's Response to david.braithwaite.988's Review

Written on: 17/06/2014

You are right!!!
NEVER EVER USE THIS VIAGOGO!
Dima from Moscow, Russia

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“they sent wrong tickets for world cup game”

Written on: 27/05/2014 by 288Freeman (1 review written)

I bought a ticket for Brazil vs Croatia and they sent me Japan vs Ivory coast different day and venue. I called them, and they said they would send me an email so that I could reply with a picture of the received ticket. I sent the picture and now they don't reply my emails and when I call they keep me on hold. Don't buy from them… Read Full Review

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Shikatsu's Comment

Written on: 13/06/2014

how long did it take for you to get your tickets from the time you ordered?

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“Appalling Customer Service”

Written on: 23/05/2014 by kellyjackman81 (1 review written)

I have had issues with the delivery of my tickets for a concert next week. These were purchased at £187 which includes a shipping fee of £12, to cover the fact the tickets should have been signed for, which they weren't. The tickets were sent to my old address and since Monday I have made over 10 calls the their customer service team in Geneva. 5 days in, and being covered by the 'viagogo guarantee' and many promises of return calls, I am still without tickets and my case is still no further… Read Full Review

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“Sellers without tickets ”

Written on: 22/05/2014 by Kehoe160 (1 review written)

Viagogo contacted me 3 days before a birthday treat for my Mum to advise the tickets I had purchased weeks before were no longer available. The seller was not able to get the tickets. I will leave aside their questionable vetting process that would allow sellers to fail to not only provide tickets but also fail to give a reasonable notice period to allow for the buyer to make other arrangements. The issue I have rests solely with Viagogo. After an email and two phone calls I got through to… Read Full Review

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Ivanseaton's Comment

Written on: 19/07/2014

Viagogo are based in London not Switzerland... That's only a po box address to divert to stop people chasing refunds or can't go to police as outside uk laws. That letter will be diverted back to their hq in cannon street London.

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“DO NOT USE THIS COMPANY”

Written on: 21/05/2014

Over prices and very poor company - DO NOT USE THIS COMPANY they will rip you off… Read Full Review

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“Dissapointed”

Written on: 15/05/2014 by pfDowney281 (1 review written)

My mother purchased tickets for Final Four - Euroleague Event all Games in the 16.05.2014 (Tomorrow). The tickets was confirmed and covered by viagogo guarenty, and still 3 days before the match i had no idea what happens with my tickets. My father called and check what is the situation of my tickets, and the answer was the same "dont worry, the tickets will be dispatched for your hotel, or in a different form of E-Tickets" As requested, my parents had to change the delivery address of… Read Full Review

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“Great service”

Written on: 10/05/2014

Will definetly be using this site again great seats!! Will be recommending this ate all family and friends!!!… Read Full Review

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Konudima's Comment

Written on: 17/06/2014

Great! Another employee from Viagogo wrote this review. Thanks for your efforts!
NEVER USE THIS COMPANY!!! They rip off people!!!
Dima from Moscow, Russia

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“Smooth Easy Fantabulous”

Written on: 07/05/2014 by BobbyDixon (1 review written)

I will definitely be using Viagogo again for tickets, I had no problems at all, Smooth easy transactions, received the tickets well in advance of the concert, no problems printing the tickets, and no problems at all at the concert., Fantabulous will be reccommending Viagogo to family and friends. A very Happy Customer thank you :) :)… Read Full Review

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“Hassle free buying”

Written on: 02/05/2014 by 388Koch (1 review written)

I bought tickets for the first time for the Anzac day clash. Very happy with how quick I recieved my tickets delivered to my front door. Have already recommended this site to my friends and family… Read Full Review

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“one direction tickets ”

Written on: 30/04/2014 by 22Baker (1 review written)

I purchased tickets at the value of £75 and the tickets came through at the value of 55, so i have lost £20 on each ticket which i am so angry about!!!! Do not use this website ever!!! Stick to the main guys like ticket master etc n pay that bit etc so u no what u are getting. I am worried now that these are not genuine tickets n wont know till the event!!!! I rang the company to put my case forward n was left on hold for 20 mins to speak to the complaint team n that was a waste of time!!!… Read Full Review

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Andiamo's Comment

Written on: 01/05/2014

Viagogo does not set the price of the tickets - the individual sellers do that. It's all explained very clearly on their website.
Even if you had bought the tickets from Ticketmaster you would have had to pay a booking fee and postage, so you would never get £55 tickets for £55 whichever agent you bought them from.
I wouldn't worry about the tickets no being genuine. Why wouldn't they be? Viagogo does not pay the seller until after the event, so there is no point in anyone selling fake tickets.

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“I wil never use Viagogo again, nor personally...”

Written on: 26/04/2014 by Kaila213 (1 review written)

I purchased two tickets on July 2, 2012 from Viagogo to see Coldplay in Copenhagen on September 28, 2012. I wanted good seats so I paid 704 Euros for the two seats. I live in the US. I was leaving for Copenhagen and I never got the tickets. First, it is not easy to get in touch with them. I emailed, and their response time was too slow and unhelpful. The first email response I received on July 31, said "Thank you for contacting viagogo. We will respond to your query as soon as we can."… Read Full Review

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Andiamo's Comment

Written on: 27/04/2014

Why on earth did you settle for a refund of €100 per ticket? According to Viagogo's Terms & Conditions, if they cannot supply you with equivalent or better seats they will offer you a 100% refund.

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“NEVER USE VIAGOGO!!!!!!”

Written on: 25/04/2014 by Carlos87 (1 review written)

NEVER USE THIS COMPANY!!!! Paid £300 for first 6 rows and they send us tickets for 14 rows back which costs £42 and are refusing to give us the tickets we paid for as they sell them multiple times!!!! NEVER USE THIS COMPANY!!!!… Read Full Review

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Andiamo's Response to Carlos87's Review

Written on: 25/04/2014

Viagogo didn't send you any tickets - the individual seller did. If your confirmation email states that you ordered tickets in row 6 and you were sent tickets for row 14 Viagogo will issue you with a full refund as per their terms and conditions.
Viagogo don't sell tickets multiple times. They don't sell tickets at all. They act as a platform for those wanting to buy or sell tickets.

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Konudima's Response to Carlos87's Review

Written on: 17/06/2014

Hi, there!
I do not understand why UK Police does not interfere in Viagogo rip off business!!!
They cheat and swindle people!!!
Dima from Moscow, Russia

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Andiamo's reply to Konudima's Comment

Written on: 20/06/2014

Viagogo does not rip anyone off. Don't you understand how the website works? The tickets are listed by individuals, not Viagogo. If you don't get the tickets you ordered, or if the tickets are fake, the seller will not get paid and Viagogo will give you 100% refund. You have complained a lot on this website, but have you applied for a refund?

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“Great vibes, great times”

Written on: 25/04/2014 by 140Bartlett (1 review written)

Viagogo as a whole was great for my friends and I, allowing us to stress less about missing out on the original sales of tickets and more about the fun times that were ahead. 2 thumbs up… Read Full Review

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“worst communication ever”

Written on: 15/04/2014 by georgette888 (1 review written)

I've been trying to sell two tickets for about a month - and my tickets are not listed because for one of them they cannot guarantee that a buyer will receive it on time (the event is in two months). When I asked why is it so, I keep receiving emails about other events that i bought tickets several months ago. The second ticket cannot be uploaded because they won't add an event - actually it is possible to buy tickets to that event, but it is impossible to sell them. The problem is, they do not… Read Full Review

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“They will get your money and will not deliver!”

Written on: 05/04/2014 by Emerson777 (1 review written)

I paid for my daughter and her aunt to go to Brazil to watch Demi Lovato's show. Unfortunately I chose Viagogo to by the tkts, HUGE MISTAKE!!! I paid double the price of the regular tkt and they gave 2 student discounted tkts, which are useless, since my daughter does not live(study) in Brazil and her aunt is an adult(not student). If you consider that the student tkt is half of the price of a regular tkt so they sold it 4 times the regular price.!!! They run a business making easy money on… Read Full Review

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“Very pleased”

Written on: 03/04/2014 by RaymondWoodard (1 review written)

Bought four tickets for PSG V Chelsea. Depsite the fact the site originally said the game was a day earlier than the actual fixture, the service was great and without any drama at all. I'd happily use them again… Read Full Review

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“Do not use viagogo!!”

Written on: 02/04/2014 by emmacripps (1 review written)

I brought tickets for a new kids on the block concert, because of the high price and description of the seating I was expecting good tickets. The tickets I received where not even in the area which where as it was stated on their web site, and I'd paid well over the actual price of the ticket !!! After ringing viagogo and explaining they have sent me the wrong tickets they have done nothing to rectify their mistake,and told me I could sell the tickets on if I don't want them!! DO NOT USE… Read Full Review

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“DEVASTATED”

Written on: 26/03/2014 by McCormack247 (1 review written)

GOT TICKETS FOR MY MUM FOR MOTHERS DAY IGNORED SOME OF THE REVIEWS I'D READ BECAUSE THEY WERE THE ONLY AGENCY WITH TICKETS! MY TICKETS NEVER ARRIVED AND I HAD TO TELL HER MOTHERS DAY PRESENT WAS CANCELLED. THIS COMPANY IS DISGUSTING!!!!!!!! AND YOU PAY A FEE TO GUARANTEE TICKETS WHAT A $^%^$%^ JOKE!!!!… Read Full Review

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