Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
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54% of users recommend this
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“Rip off merchants”

Written on: 20/04/2015 by ydHensley487 (1 review written)

Tickets arrived as promised shocked to see they were three times the face value of the actual ticket price. It's time these companies were stopped selling tickets at over inflated prices. I could have payed less from ticket touts outside the venue… Read Full Review

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Viagogo's Comment

Written on: 22/04/2015

Hi ydHensley487,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Avoid this site is the worse ever”

Written on: 16/04/2015 by MarcioSousa (1 review written)

I have bought ticket to Eric clapton on the 20th of May even with a least a month prior of the concert tried contact the costumer service for some help with an issue I had with relevant tickets with no much into it their costumer service just refer to their terms and condition and refuse to anything else as a costumer I like to have a extra mile with I need it. … Read Full Review

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Viagogo's Response to MarcioSousa's Review

Written on: 22/04/2015

Hi,

So sorry to hear you're unhappy with the service provided. Could we please have your order ID so we can investigate?

Kind regards,
viagogo

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Marciosousa's reply to Viagogo's Comment

Written on: 22/04/2015

The transaction ID was 4747948

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Viagogo's reply to Marciosousa's Comment

Written on: 23/04/2015

Hi,

Thank you for providing your order ID.

After looking into your case, it seems you have lost your tickets.

Regrettably, we are not able to issue replacement tickets or offer a refund for lost or damaged tickets as our guarantee does not extend to cover this instance.

We do empathise with your situation but unfortunately we cannot be held liable for any subsequent damage or loss whilst the tickets are in your care.

Kind regards,
viagogo

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Marciosousa's reply to Viagogo's Comment

Written on: 23/04/2015

I have already sent it on my previous comment ID 4747948

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“Great service, but dissapointing there's no price control”

Written on: 12/04/2015 by QuintenNewton (1 review written)

My experience with Viagogo was great -- I was able to buy last minute tickets to a sold out show, and they were delivered to me immediately. The tickets were exactly as specified on the site, too -- no unpleasant surprises like wrongly advertised ticket type or seating location. My only issue with the site is that it has absolutely no price control -- sellers are able to dictate the price they sell at, meaning tickets can be advertised at exorbitant prices. I don't mind paying a bit more for… Read Full Review

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“AVOID LIKE THE PLAGUE!!!!!!!”

Written on: 08/04/2015

Disgusting customer service! Disgusting that they take £316 of my money booked a over a month in advance and was sent confirmation that my tickets would arrive week commencing the event, to be emailed 3 days prior to event by viagogo to tell me they wouldn't be sending my tickets as they didn't have them to send!! Went on their website to find they did have tickets for the same area i paid for at a much higher price then i originally paid, obviously as the event was so close the prices go up… Read Full Review

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Filippamarklund's Comment

Written on: 25/04/2015

Did you manage to get a refund?

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“Good when you're desperate for sold out tix”

Written on: 08/04/2015 by lenalena (1 review written)

Read some horrible reviews but was willing to take a chance as I was desperately in need of tickets for the sold out Ed Sheeran shows in Melbourne and between Viagogo and eBay, thought this was the greater of the two evils. Prices for the tickets were on steroids- I paid almost 3 times the original price and saw that there were tickets that were going for more than 5 times their original prices! Ridiculous. To sum things up: ticket prices were ridiculously high but we received the tickets on… Read Full Review

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“I was sceptical!”

Written on: 06/04/2015

I purchased Counting Crows tickets for the Melbourne show. I was then warned about getting dodgy tickets from Viagogo. My tickets were sent electronically within days. I was still nervous. We drove 6 hours to get to this concert and paid a fortune for a hotel. Got to the venue with printed tickets in hand, tickets were scanned, and straight in to our second row, centre stage seats. We could reach out and touch the stage. Truly the best concert experience ever. In fact I came straight home… Read Full Review

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“Rod Stewart 2015 sydney”

Written on: 05/04/2015 by Intoxicated (1 review written)

Picking tickets is not a problem, paying extra percentage for a credit card is wrong. You cannot buy the tickets any other way. We printed our own tickets and found the process very easy. We were late in booking and we're limited to very high seats. I would never book seats this high again as the sound is not the best . Rod Stewart is a true professional singer him and his band wet all fabulous… Read Full Review

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“worst company ever!”

Written on: 04/04/2015 by HarleyWilson (1 review written)

worst company I've ever used. purchased tickets. One hour before the show whilst I was trying to collect the tickets they said they would provide me with replacements which weren't as good. couldn't get in with them as they needed to be printed. rang call centre and they said they couldn't do anything as they were in Ireland and they hung up on me. worst company I've ever used will never use them again… Read Full Review

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“very disappointed with this company”

Written on: 02/04/2015 by senga10 (1 review written)

Arrived at venue only to be told there was no tickets for Disney on ice left for us at box office phoned the customer service number was told that they would phone box office and phone me back that was 6 days ago still waiting on the call back emailed 4 Times asking for an explanation no reply as yet… Read Full Review

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Viagogo's Response to senga10's Review

Written on: 07/04/2015

Hi senga10,

We are so sorry to hear this! Could you please provide us with your order ID so this can be investigated immediately?

Kind regards,
viagogo

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“Awesome gig ”

Written on: 01/04/2015 by JovanniDobson (1 review written)

Tickets arrived on time, no issues and straight forward. Enjoyed the gig and didn't expect anything else. See na few reviews but hey thats what you take the risk of buying online… Read Full Review

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“Great second chance option”

Written on: 27/03/2015 by Jasmine99 (1 review written)

Being really disappointed at missing out on Ed Sheeran tickets for my daughter using regular ticket sellers, I was desperate enough to buy tickets on Viagogo and take a chance. Were the tickets 'real'? Were the seats going to be any good? Why were they so much more expensive? I had so many questions and was nervous to purchase the first time, but now I can safely say my fears were unfounded! Viagogo offers a great service - the seats are genuine, my daughter and partner did not get turned away… Read Full Review

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“Last minute luck”

Written on: 27/03/2015 by Kelleni434 (1 review written)

A last minute opportunity to attend the WCC semi-final in Wellington. Found the Viagogo site, never used before. Brilliant, two tickets seven rows from the front just to the edge of the sight screen.Tickets immediately available. Couldn't ask for better....and a brilliant game. Nothing not to like about the process… Read Full Review

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“Tickets online”

Written on: 25/03/2015

i bought tickets for the WCC quarter final in Wellington 4 days b4 the game on 21/3/15. The tickets were available and emailed to me online at he very same time as payment had cleared. I didn't have time to sit around waiting for the snail mail etc. I wanted them then and there, Vaigogo delivered that. I suggest they email all there tickets immediate and forget registered snail mail. NZ won the semi finals and when I go home I rang Vigogo and the sales lady email me 3 different ticket price… Read Full Review

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“Would you believe in these days such people like Viagogo?”

Written on: 24/03/2015 by JoannaMcCarty (1 review written)

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money. Right after your money was transferred, only then and not before you make that big mistake, Viagogo tells you that you'll receive your tickets only three days before the show. And no money back policy. They don't refund if you are not ok with their crookie way of doing business. It is obvious that Viagogo should inform about the three days before a show policy. But you'll be surprised. There's not a… Read Full Review

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Andiamo's Comment

Written on: 27/03/2015

Don't worry - I am sure Viagogo mean that you will receive your tickets AT LEAST 3 days before the event. If you are travelling overseas why don't you contact them and ask them to send them to your hotel?

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Byazrov's Comment

Written on: 27/03/2015

Thank you for your cheering up. But the problem is there's a fat chance that I won't receive that ticket and I will be there in a different country with money spent on flights, hotels... but without a concert. I've read lots of negative comments about Viagogo from people who missed their gigs because of Viagogo deals in that style.
Viagogo is a shady operator. The don't give you prior notice on three days befoe the show rules. They just take your money and show you middle finger with no refunds and ignoring your all the way after you are being tricked my them.

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Byazrov's Comment

Written on: 06/04/2015

I would like to delete this review. But review centre doesn't show me this option.
Viagogo gave me full refund. So I have no negative feelings. I wish I could delete this review as everything was solved.

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“Late tickets/wrong tickets from Viagogo”

Written on: 24/03/2015

Bought and paid for Script tickets October 2014 for 14th March 2015 02 concert. Communicated with Viagogo in days before concert as tickets had not arrived. Fobbed off until morning of concert when tickets arrived which were NOT the tickets I had purchased. Despite protests they did not give me the original tickets or any compensation for having to view from a much inferior seat position. Total experience negative. Would not touch this lot with a barge pole in the future. Buyers beware… Read Full Review

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Viagogo's Comment

Written on: 01/04/2015

Hi there,

We are so sorry to hear that not only did your seller deliver tickets very late, but that they were also incorrect. Could you please give us your order ID so this can be investigated?

Kind regards,
viagogo

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“Missing tickets”

Written on: 23/03/2015 by Colm1979 (1 review written)

Ordered tickets December for present. They sent me tickets for a different concert and expect me to return the tickets to Switzerland by registered post . Still no sign of my original order despite approximately 20 emails to them… Read Full Review

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Viagogo's Response to Colm1979's Review

Written on: 01/04/2015

Hi Colm,

We sorry that your seller sent you incorrect tickets in error. If you have not already, we ask that you please send these to the Swiss address as soon you can. It is greatly appreciated.

Tickets are generally released in the lead-up to an event. As Take That are performing in Dublin in May, we expect you to receive tickets from 2 weeks before the concert onwards.

Kind regards,
viagogo

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“Eagles concert Auckland ”

Written on: 18/03/2015 by AshleighKoenig (1 review written)

Awesome service, every thing as stated, no problems will use this service again… Read Full Review

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“Trustworthy and Reliable ”

Written on: 13/03/2015 by Glover219 (1 review written)

Hi I would recommend this for people who wanted to buy ticket any time while some of the main sites are pretending the ticket are sold out but Viagogo have tickets available… Read Full Review

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“viagog is the real deal, it delivers.”

Written on: 11/03/2015 by LorenaBarry254 (1 review written)

Plenty of choice, everything went smoothly and delivered as promised. My only suggestion to viagogo, I was a 1st time user and after I purchased 2 tickets there was a passage of time (say 4 or 5 days) where I didn't hear anything & I wondered if everything was alright. I realize that you don't want to make too many promises, but a reassuring message saying that the transaction is in motion and everything is looking OK would be good. Otherwise I am a happy customer and will use viagogo again… Read Full Review

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“Excellent”

Written on: 10/03/2015 by UncleOC (1 review written)

Just a quick thank you for making the tickets I bought so easy to find! Will definitely use your service again… Read Full Review

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