Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Viagogo - www.viagogo.co.uk - Ask a question now

Media Gallery for Viagogo - www.viagogo.co.uk

Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“one direction tickets ”

Written on: 30/04/2014 by 22Baker (1 review written)

I purchased tickets at the value of £75 and the tickets came through at the value of 55, so i have lost £20 on each ticket which i am so angry about!!!! Do not use this website ever!!! Stick to the main guys like ticket master etc n pay that bit etc so u no what u are getting. I am worried now that these are not genuine tickets n wont know till the event!!!! I rang the company to put my case forward n was left on hold for 20 mins to speak to the complaint team n that was a waste of time!!!… Read Full Review

Visit viagogo.co.uk

Andiamo's Comment

Written on: 01/05/2014

Viagogo does not set the price of the tickets - the individual sellers do that. It's all explained very clearly on their website.
Even if you had bought the tickets from Ticketmaster you would have had to pay a booking fee and postage, so you would never get £55 tickets for £55 whichever agent you bought them from.
I wouldn't worry about the tickets no being genuine. Why wouldn't they be? Viagogo does not pay the seller until after the event, so there is no point in anyone selling fake tickets.

Reply to this comment
Report this review Read 1 Comment

“I wil never use Viagogo again, nor personally...”

Written on: 26/04/2014 by Kaila213 (1 review written)

I purchased two tickets on July 2, 2012 from Viagogo to see Coldplay in Copenhagen on September 28, 2012. I wanted good seats so I paid 704 Euros for the two seats. I live in the US. I was leaving for Copenhagen and I never got the tickets. First, it is not easy to get in touch with them. I emailed, and their response time was too slow and unhelpful. The first email response I received on July 31, said "Thank you for contacting viagogo. We will respond to your query as soon as we can."… Read Full Review

Visit viagogo.co.uk

Andiamo's Comment

Written on: 27/04/2014

Why on earth did you settle for a refund of €100 per ticket? According to Viagogo's Terms & Conditions, if they cannot supply you with equivalent or better seats they will offer you a 100% refund.

Reply to this comment
Report this review Read 1 Comment

“NEVER USE VIAGOGO!!!!!!”

Written on: 25/04/2014 by Carlos87 (1 review written)

NEVER USE THIS COMPANY!!!! Paid £300 for first 6 rows and they send us tickets for 14 rows back which costs £42 and are refusing to give us the tickets we paid for as they sell them multiple times!!!! NEVER USE THIS COMPANY!!!!… Read Full Review

Visit viagogo.co.uk

Andiamo's Response to Carlos87's Review

Written on: 25/04/2014

Viagogo didn't send you any tickets - the individual seller did. If your confirmation email states that you ordered tickets in row 6 and you were sent tickets for row 14 Viagogo will issue you with a full refund as per their terms and conditions.
Viagogo don't sell tickets multiple times. They don't sell tickets at all. They act as a platform for those wanting to buy or sell tickets.

Reply to this comment

Konudima's Response to Carlos87's Review

Written on: 17/06/2014

Hi, there!
I do not understand why UK Police does not interfere in Viagogo rip off business!!!
They cheat and swindle people!!!
Dima from Moscow, Russia

Reply to this comment

Andiamo's reply to Konudima's Comment

Written on: 20/06/2014

Viagogo does not rip anyone off. Don't you understand how the website works? The tickets are listed by individuals, not Viagogo. If you don't get the tickets you ordered, or if the tickets are fake, the seller will not get paid and Viagogo will give you 100% refund. You have complained a lot on this website, but have you applied for a refund?

Reply to this comment
Report this review Read 3 Comments

“Great vibes, great times”

Written on: 25/04/2014 by 140Bartlett (1 review written)

Viagogo as a whole was great for my friends and I, allowing us to stress less about missing out on the original sales of tickets and more about the fun times that were ahead. 2 thumbs up… Read Full Review

Visit viagogo.co.uk
Report this review

“worst communication ever”

Written on: 15/04/2014 by georgette888 (1 review written)

I've been trying to sell two tickets for about a month - and my tickets are not listed because for one of them they cannot guarantee that a buyer will receive it on time (the event is in two months). When I asked why is it so, I keep receiving emails about other events that i bought tickets several months ago. The second ticket cannot be uploaded because they won't add an event - actually it is possible to buy tickets to that event, but it is impossible to sell them. The problem is, they do not… Read Full Review

Visit viagogo.co.uk
Report this review

“They will get your money and will not deliver!”

Written on: 05/04/2014 by Emerson777 (1 review written)

I paid for my daughter and her aunt to go to Brazil to watch Demi Lovato's show. Unfortunately I chose Viagogo to by the tkts, HUGE MISTAKE!!! I paid double the price of the regular tkt and they gave 2 student discounted tkts, which are useless, since my daughter does not live(study) in Brazil and her aunt is an adult(not student). If you consider that the student tkt is half of the price of a regular tkt so they sold it 4 times the regular price.!!! They run a business making easy money on… Read Full Review

Visit viagogo.co.uk
Report this review

“Very pleased”

Written on: 03/04/2014 by RaymondWoodard (1 review written)

Bought four tickets for PSG V Chelsea. Depsite the fact the site originally said the game was a day earlier than the actual fixture, the service was great and without any drama at all. I'd happily use them again… Read Full Review

Visit viagogo.co.uk
Report this review

“Do not use viagogo!!”

Written on: 02/04/2014 by emmacripps (1 review written)

I brought tickets for a new kids on the block concert, because of the high price and description of the seating I was expecting good tickets. The tickets I received where not even in the area which where as it was stated on their web site, and I'd paid well over the actual price of the ticket !!! After ringing viagogo and explaining they have sent me the wrong tickets they have done nothing to rectify their mistake,and told me I could sell the tickets on if I don't want them!! DO NOT USE… Read Full Review

Visit viagogo.co.uk
Report this review

“DEVASTATED”

Written on: 26/03/2014 by McCormack247 (1 review written)

GOT TICKETS FOR MY MUM FOR MOTHERS DAY IGNORED SOME OF THE REVIEWS I'D READ BECAUSE THEY WERE THE ONLY AGENCY WITH TICKETS! MY TICKETS NEVER ARRIVED AND I HAD TO TELL HER MOTHERS DAY PRESENT WAS CANCELLED. THIS COMPANY IS DISGUSTING!!!!!!!! AND YOU PAY A FEE TO GUARANTEE TICKETS WHAT A $^%^$%^ JOKE!!!!… Read Full Review

Visit viagogo.co.uk
Report this review

“Lost my tickets and withholding payment”

Written on: 21/03/2014 by Gian883 (1 review written)

After sending my tickets to Viagogo's last minute sales function, they lost the tickets, then after pursuing them for 2 weeks and receiving none of the promised call backs they finally admitted it was their fault. They agreed to pay for the tickets but made me provide all sorts of international bank account details that I had to ring my bank to get, just to make it more difficult. then they said it would take 3 weeks. 5 weeks on they have not paid me, don't call me back and their customer… Read Full Review

Visit viagogo.co.uk
Report this review

“Professional and friendlly premium ticket service”

Written on: 11/03/2014 by KellyRees301 (1 review written)

I was able to buy great tickets to a Bruce Springsteen concert that was sold out. The fact that the ticket purchase is guaranteed gave me confidence in buying from Viagogo. The response to my query was fast and courteous, and my tickets arrived at the expected time. I am very happy to recommend Viagogo and will use it again when necessary… Read Full Review

Visit viagogo.co.uk
Report this review

“£172 Micheal Buble tickets never arrived”

Written on: 10/03/2014 by mrjones12 (1 review written)

I ordered 2 Micheal Buble tickets (Manchester 2nd March 2014) from Viagogo as a present for my girlfriend at a cost of £172 as well as paying for transport and accommodation for the concert. Despite the "Ticket Guarantee" and paying £9.95 for delivery the tickets did not arrive! I contacted Viagogo several times and never got an answer, just a refund for a tickets a few days later. Left out of pocket and with a very disappointed girlfriend. DO NOT USE VIAGOGO!… Read Full Review

Visit viagogo.co.uk
Report this review

“Hong Kong 7's”

Written on: 10/03/2014 by Albert327 (1 review written)

I have just purchased a ticket for Sundays games and while I paid well above the market price that is hardly Viagogo fault as I just wanted to get a ticket. I read a number of reviews and I must say that afer I paid I did have a certain uneasy feeling that I may have just thrown away my money becsaue most of the reviews that I read were less than complimentary. That all said I went ahead and booked the ticket on the 28Feb and as of today 10March I have the ticket so what can I say I am one… Read Full Review

Visit viagogo.co.uk
Report this review

“DO NOT USE VIAGOGO TO SELL YOUR TICKETS”

Written on: 07/03/2014 by ChrisSkel (1 review written)

DO NOT USE VIAGOGO TO SELL YOUR TICKETS. This is the first time I've used them and I will not use them again. I had two tickets for sale for Beyonce and checked back on the site after two weeks to see if they had sold. There were no tickets listed for sale under my account so I re-listed them, this time cheaper than before as time was running out. I had no email or text explaining why my tickets had been removed from sale. They sold for £226 the second time I listed (in my initial listing… Read Full Review

Visit viagogo.co.uk

Andiamo's Response to ChrisSkel's Review

Written on: 10/03/2014

Try calling them. I am sure they will sort it out for you. Switzerland is one of the most law-abiding countries in the world and have much stricter consumer laws than the UK, so I wouldn't worry too much.

Reply to this comment

Andiamo's Response to ChrisSkel's Review

Written on: 11/03/2014

Sorry, did put a number up here for you to try, but reviewcentre removed it. You can find it on saynoto0870.

Reply to this comment
Report this review Read 2 Comments

“Transaction ID: 3915824”

Written on: 04/03/2014 by foofbunny (1 review written)

I have used Viagogo in the past and was very pleased with the service. The tickets arrived on time and were exactly what I was expecting. But then I moved to a new location and tried to purchase tickets again. Despite confirming my new address three separate times, they mailed my tickets to my old address. UPS refuses to forward them to me and Viagogo's customer service has been as good as useless. Every time I email them they say that they are working on it and will contact me, but they… Read Full Review

Visit viagogo.co.uk
Report this review

“don't use Viagogo”

Written on: 04/03/2014 by Daniella468 (1 review written)

Worst service ever. Stay with Ticketek or Ticketmaster. At least you know the tickets will come you. I spent $573 AUD and still haven't got my tickets. The concert starts at 5pm tonight and its 3.30pm... and have had no support. Customer service keeps you on the line for over an hour and they don't care about you. Don't get ripped off… Read Full Review

Visit viagogo.co.uk
Report this review

“BEWARE SOUTH AFRICANS - VIAGOGO DOES NOT DELIVERS”

Written on: 01/03/2014 by lynnesam (1 review written)

My 15 year old son bought 3 tickets from Viagogo months ago for the Eminem Concert in Johannesburg believing they would deliver on their promise to give convenience and choice! Well instead of delivering ticket three days before the concert as promised we got an email on Thursday telling us to collect the tickets from Computicket at the stadium one hour before the concert on Saturday! My son wanted to get there early this morning and stand in the queue so that he could be near the front of the… Read Full Review

Visit viagogo.co.uk
Report this review

“Bruce Springsteen very happy”

Written on: 01/03/2014 by obShort213 (1 review written)

I bought tickets to a sold out Bruce Springsteen concert in Perth. I paid $100 more than face value, but in the end we had great seats & was very happy. I tried to get tickets through the proper channels & couldnt. I have also used Viagogo before on several occasions & havent had any problems. I like the fact that you can get your money back if there is a problem. I bought these tickets the night before the show & they had set up a pick up point for us to receive the tickets. Yes the… Read Full Review

Visit viagogo.co.uk
Report this review

“3 days before event still without tickets”

Written on: 25/02/2014 by Rromann (1 review written)

I have bought 2 tickets for italian football game AS Roma vs Inter Milan(will be played on 1.3.2014) and i have got no tickets at the moment. Nobody is contacting me, no answer on email, nothing. It is very stressful because we are flying to Rome in friday morning and today is tuesday. When i check my order status i can see the tickets havent been dispatched allready. I am very desperate from this situation. Something is absolutely wrong, if i paid a lot of money for my tickets and i have… Read Full Review

Visit viagogo.co.uk
Report this review

“Excellent services! the best”

Written on: 11/02/2014

Highly recommended service. I did spend a great time having my tickets front row… Read Full Review

Visit viagogo.co.uk

Leannemaree's Comment

Written on: 15/02/2014

I was desperate for a ticket to see Eddie Vedder in Perth and the concert had sold out. I visited the Viagogo site several times and finally thought it was worth ago - I was only prepared to buy the cheapest tickets as I was nervous about losing my money. I infact picked up two fairly good seats at a better price than people who bought them directly, no doubt someone needed to get rid of these seats quickly. My experience was nothing but positive. If not for Viagogo I would have missed out, I only regret not spending more and getting up closer.

Reply to this comment
Report this review Read 1 Comment
overview
viagogo.co.uk