Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
2.9 / 5
2530
51% of users recommend this
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Viagogo - www.viagogo.co.uk
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Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

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★☆☆☆☆

“awful. never use. seller AND buyer beware. customer...”

Written on: 12/08/2017 by guBaldwin284 (1 review written)

awful. never use. seller AND buyer beware. customer service doesn't exist - no way of contacting. not even a telephone number and they take 4 days to reply to emails which are often far too generic… Read Full Review

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★☆☆☆☆

“Never ever book with these ... booked two tickets for...”

Written on: 04/08/2017 by 131Kidd (1 review written)

Never ever book with these ... booked two tickets for Lytham proms £35 each & was changed £152 .. Never will I ever use or recommend this site . Only thing I would tell anyone is NEVER book through VIAGOGO… Read Full Review

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★☆☆☆☆

“Dishonest Company!”

Written on: 30/07/2017 by melry (1 review written)

If I could give them less than 1 star, I would. The only way to find out the final price with their added fees (which is financial raape! 50+ dollar fees PER ticket!) is to put all your credit card info in. Fine. I put my card in. When I saw the final price, I quickly exited out to find another site. Viagogo sent my ticket purchase through anyway, without my confirmation permission. I received the tickets in the mail without any knowledge. I looked in my bank account and the money had been… Read Full Review

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★☆☆☆☆

“purchased and had to resell”

Written on: 25/07/2017 by Andrek239 (1 review written)

purchased tickets at a cost of 128ea..had to resell two months after due to ill health, sold them for 85ea, viagogo wont release my funds until 8 days after the event in November (nearly 3 months away) Really annoying as I purchased from a viagogo member, then sold to another viagogo member, so in effect they have had at least 3 payments now for one pair of tickets, and wont release my money. Just a scheme to keep hold of your money and earn the intrest. Not a good sales platform (if your… Read Full Review

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★☆☆☆☆

“NEVER EVER USE THIS SITE”

Written on: 25/07/2017 by LeoColeman344 (1 review written)

I am 70 years old & thought this was the official site for the tickets I was purchasing. I had no idea what type of site I was on (stupid of me I know). How can these guys get away with ripping people off like this. I don't even know if I have genuine tickets. These people should be locked up for their misleading activities. LEARN FROM MY MISTAKES, NEVER EVER, EVER USE THIS SITE… Read Full Review

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★☆☆☆☆

“They are deceptive about the price until its too late...”

Written on: 24/07/2017 by Callie489 (1 review written)

They are deceptive about the price until its too late and overcharged for the tickets.They gave us fake tickets and totally ignored our emails.they operate from outside of the UK so you have no rights at all to get your money back. Their refund promise and customer promise means nothing as its all fake… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 22/07/2017 by Henryd349 (1 review written)

I purchased a ticket for the Open for 22/7/2017. I wish I had read these reviews prior to purchasing. Seems Google have placed this company at the top of the list for obvious reasons. As seems to be the case with others, I was not aware of the total price until after I had provided my bank details. After realising the rip off price, I tried to cancel. I thought I had cancelled but they took the money anyway. I have contacted them via e-mail & phone but they have refused a refund. Completely… Read Full Review

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Floydmorgan's Comment

Written on: 22/07/2017

They did the same to me this evening. I have contacted my bank too.

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Floydmorgan's Comment

Written on: 23/07/2017

hello there, the same happened to me, I have to ring bank tomorrow. Do you know the email I can contact them on ? Let us know if you get enjoy with the bank. Its a disgrace they are day light robbers.

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Floydmorgan's Comment

Written on: 22/07/2017

The same thing happened to me this evening. I cannot find an email to contact them , so i rang the bank and they will try and dispute it for me. The total price was not available until I had submitted by bank details. Fingers crossed we get our money refunded. Disgusting company robbery !!

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★☆☆☆☆

“Deliberately deceptive and pressurised selling - UNETHICAL”

Written on: 18/07/2017 by cvMedeiros206 (1 review written)

BEWARE - USE THIS VENDOR WITH EXTREME CAUTION AND READ DETAILS VERY CAREFULLY In my view, the website is designed to be deceptive and they use of distracting pop-ups, which obscure infomation and pressure the customer to proceed hastily without sufficinet consideration before making a purchase. - Deceptive design - the site is positioned as to be 'official' and fails to disclose the total fee amount until the final booking stage, when no technical reason to withhold them - Pressurised… Read Full Review

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★☆☆☆☆

“Paid triple price rip off ”

Written on: 18/07/2017 by Curlywirly (1 review written)

Omg my tickets have arrived darts tickets for my dads birthday x4 at £51 each I've paid £500 I didn't realise they were only £55 I panick bought them lesson learnt you can justify over paying a bit but £250 plus over charging… Read Full Review

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★☆☆☆☆

“50 years of Stax Royal Albert Hall”

Written on: 18/07/2017 by Korbinj241 (1 review written)

Initially went to the RAH website no tickets available... went to viagogo website tickets available but at a massive mark up. Also on top of the rip off they then charge vat+booking charge+postage. I then phoned RAH box office direct got a ticket at cost price. saving about £100 on 1 ticket, draw your own conclusions!… Read Full Review

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★☆☆☆☆

“Never never purchase tickets from viagogo”

Written on: 17/07/2017 by SantiagoMiranda266 (1 review written)

The whole experience was a nightmare from date of purchase. Would never recommend or purchase of them again. The tickets we were ripped off with as the price stated didn't advise the service charges were so high FOR EACH TICKET. We then never received the tickets we purchased (appalling seats offered) with no explanation why. We could not contact them by phone just by email but had to repeat sending emails as they never replied until several days later. We ended up the day of the concert… Read Full Review

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★★★★☆

“good service”

Written on: 15/07/2017 by bogbrush2 (1 review written)

bought tickets for adele which was cancelled full refund returned within 7 days only complaint would be that there appears to be no way of contacting viagogo directly although I may have missed something. Not sure why so many complaints about over priced tickets I paid £680 for 2 x £55 tickets, I knew I was paying well over the cost and was prepared to because the event was sold out !!!… Read Full Review

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★☆☆☆☆

“Rip Off Stay well Away...”

Written on: 14/07/2017 by 383Ware (1 review written)

These tickets are overpriced you can get them from loads of other places for less. Customer service is a joke, no one gets back to you. Rip Off avoid… Read Full Review

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★☆☆☆☆

“Tickets”

Written on: 13/07/2017 by vlDelaney64 (1 review written)

This company is in league with the devil do not use even as a last resort bought tickets for what was described as 150 euros they were only worth 50 euros with there mark up the total paid was 900 euros. Hope God help can them when they finally depart this earth… Read Full Review

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★★★★☆

“Tom Petty Concert Hyde Park”

Written on: 12/07/2017 by DeclanHale (1 review written)

After we'd bought the tickets form Viagogo, we then read many bad reviews about people not receiving their tickets in time, so we were very concerned. However the on-line tickets arrived on the Monday ready to download to use for Sundays concert and no problems on gate. So, pleasantly surprised, but can only speak for ourselves, and is first time we'd used then… Read Full Review

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★☆☆☆☆

“Nightmare site , rip off”

Written on: 10/07/2017 by susanfarrar (1 review written)

Do not use this site . Sold x2 Greenday tickets , stated sellers fees £12 , and we would receive £105 , only to be paid £30 , with another £75 for another selling fee . Tried to contact by phone and email , with no response, can't believe they can bratently rip you off like this .Nightmare site to use , be careful if you press the button , having problems, they just charge you to repost it again… Read Full Review

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★★☆☆☆

“We were lucky”

Written on: 10/07/2017 by Wanksack (1 review written)

In May Iordered 4 tickets for the Albrt Hall promenade concert on 25 July and opted for the download and print at home option. The price included a hefty booking fee which was immediately debited from my bank account. I picked the download and print at home option so was surprised to be informed that my tickets would not be available until "up to 3 days before the event". In early July I wrote to their registered office in Switzerland say that if my tickets did not appear I would informing the… Read Full Review

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★☆☆☆☆

“Do not buy from this web site”

Written on: 06/07/2017 by Kehoe250 (1 review written)

This company is a market place for tickets not a direct ticket seller. You are basically buying from someone else and so will pay a much higher price than face value of ticket. You will also pay a £30 booking fee and vat on top which in my case was 2 1/2 times the face value of the ticket ( £65 became £145 ) I have called trading standards about this company and they will take a look at its terms and conditions but say there is probably not a lot they can do. I spoke to the company… Read Full Review

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★☆☆☆☆

“Cannot speak to any customer service personell over...”

Written on: 06/07/2017 by Karter98 (1 review written)

I cannot get to speak to anybody over a dispute for a £40 charge that Viagogo has automatically processed. This is as well as forwarding my details onto foreign vendors who have now been contacting me. When phoning the customer line, as soon as I enter the reference number it tells me to visit the website for which there is no suitable link. It feels like I have been blocked and cannot discuss this charge with anyone at Viagogo. I would urge people not to use these, and instead go directly to… Read Full Review

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★☆☆☆☆

“AVOID!!!!!”

Written on: 04/07/2017

I BOUGHT TICKET TO MRS BROWNS BOYS FOR MY DAUGHTERS BIRTHDAY TO FIND THE TICKETS NEVER ARRIVED THEY TOOK MY MONEY & NOW I CANNOT CONTACT THEM AS THE EVENT HAS FINISHED!! I AM DISCUSTED WITH THIS SERVICE £129.00 AND NO SIGN OF ANY REFUND MY POOR DAUGHTERS BIRTHDAY WAS RUINED ALL THANKS TO THIS SITER PLEASE PURCHASE YOUR TICKETS FROM A RECOMMENDED PROVIDER… Read Full Review

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