Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
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55% of users recommend this
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“acdc tickets big let down your company ”

Written on: 14/05/2015

We ordered acdc tickets you have been saying there on way every month but yesterday you said you can't get them now , why advertise if you cannot provide them and hold our money do you make interest of people's money by doing this. i have waited years to see them and now you have let us down it's appalling and I am going to make sure people know not to buy from your company am fuming , I thought your company was trustworthy . You say give refund but what about interest on our card that we paid… Read Full Review

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Viagogo's Comment

Written on: 18/05/2015

Hi there,

We're so sorry you feel this way.

Could we please have your order ID so we can look into this?

Kind regards,
viagogo

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12Bandit's Comment

Written on: 18/05/2015

Our id number is 5034855

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12Bandit's Comment

Written on: 25/05/2015

Hi you gave us a call but we were not in , my brother answered home phone were be in 6.30 tomorrow night can you either call us back or send an email with number for us to call thanks

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“Horrified with Viagogo”

Written on: 12/05/2015 by trevorwinter (1 review written)

I booked tickets in good faith with Viagogo in January for the Eurovision Song Contest in Vienna in May. I booked flights and hotel. It was a surprise for a good friend who sadly is terminally ill. I don't say this for sympathy ...it's true. I just received an email to say that they cannot fulfil the order as the seller cannot provide the tickets. No explanation. And they cannot find alternative tickets as their so called "guarantee" says they will do. The email was obviously automated and… Read Full Review

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“My first and last experince”

Written on: 11/05/2015 by SonnyWatson380 (1 review written)

If you need buy ticket on last time, perhaps you try buy them on ViaGoGo portal or you can go on event and try to buy tickets there. Second options will be my choose next time. I have not had to much experience with concerts but I am sure that you can buy tickets on the event. My first and last experince is that I and the next people who arrived on pick up place found out that confirmation message (Your tickets will be ready for collection from the following address at the following date and… Read Full Review

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Viagogo's Comment

Written on: 11/05/2015

Hi SonnyWatson380,

We are so sorry you had such a poor experience with us. Could we please have your order ID so this can be investigated?

Kind regards,
viagogo

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“Excelente venta, atencion y concrecion de entregas.”

Written on: 09/05/2015 by 266Broussard (1 review written)

La experiencia de comprar en Viagogo fue excelente, no me puedo quejar de hecho todo lo contario. Lo recomiendo. La venta fue rapidisima, la entrega del "e-ticket" tambien, el canjeo en la entrada solo with documento. Hubo mucha responsabilidad y dedicacion del personal, ya que ante mis dudas expresadas en comentarios, contestaban total celeridad y respuestas claras. No solo lo recomiendo, sino que tambien voy a volver a utilizar el medio… Read Full Review

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“I will NEVER purchase from Viagogo again - feeling robbed”

Written on: 01/05/2015 by Janethadi (1 review written)

Be warned when purchasing tickets we are lead to believe this is a safe way of buying. My experience is that of being robbed blind by Viagogo, purchased 2 tickets from Viagogo for WWE at Leeds arena for my sons 9th birthday at cost of £209. Event was to be Monday 13th April 2015 my son was so excited. 23/315 e mail from Viagogo stating tickets would be delivered tomorrow. 24/3/15 tickets arrive by courier. 25/3/15 e mail from Viagogo saying good news courier confirms tickets have been… Read Full Review

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“This says it all! ”

Written on: 01/05/2015 by Wheelercr233 (1 review written)

They very quietly re-located to Switzerland so that you have practically no rights at all. They are untouchable! No wonder I'm hundreds of euros out of pocket and still have no tickets… Read Full Review

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“I've been had”

Written on: 30/04/2015 by Miss-fit (3 reviews written)

Well, I've been had. First time I've ever bought concert tickets on line, and I paid £85 each for two tickets worth £50. There goes £70 of my salary on nothing. I guess I'm just a bit naive - I couldn't get on the Albert Hall site - it told me to go to an events page. I ended up on Viagogo and didn't understand it's a rip-off re-seller for any old person. Today I looked on the Albert Hall site and suddenly it works...and there are tickets for normal prices. Only problem is, I can't ethically… Read Full Review

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Viagogo's Response to Miss-fit's Review

Written on: 06/05/2015

Hi Miss-fit,

viagogo is a ticket marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. We have no influence on price.

We clearly explain at the bottom of each listing page the fact that prices may differ, and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support. In addition, we also charge a fee for the delivery of tickets. The shipping fee enables us to use the world's leading delivery services, such as UPS and Royal Mail - this ensures that your tickets are delivered safely and securely to you.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

When purchasing, all this information is clear and explained.

Kind regards,
viagogo

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“Easy to Use”

Written on: 25/04/2015 by Braelynr76 (1 review written)

Easy to use always get tickets in advance well always use them… Read Full Review

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“afl tickets”

Written on: 25/04/2015 by CodyWallace (1 review written)

Bought tickets, then realised I had used wrong email address, staff very quick to answer my plea for help and etickets ready to print within a few hours. Excellent! … Read Full Review

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“Never received tickets, no help from Viagogo”

Written on: 23/04/2015 by Elyse484 (1 review written)

I have ordered tickets for AC/DC in Imola and these were sent but lost in transit by UPS.After more than two months and my several requests the only answer that I have received from Viagogo was "Your enquiry is currently being addressed by the appropriate team and we will be in touch soon. Thank you for your patience" Very disappointing, I don't have tickets and 1400 EUR at the moment… Read Full Review

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Viagogo's Comment

Written on: 23/04/2015

Hi Elyse484,

We're so sorry to hear that your tickets have been lost in transit by UPS. We can assure you that our Customer Services team are currently investigating this, and are working to find a resolution for you.

Could we please take your order ID so we can get an update for you?

Kind regards,
viagogo

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Filippamarklund's Comment

Written on: 25/04/2015

Did you mange to get yor tickets?

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“Rip off merchants”

Written on: 20/04/2015 by ydHensley487 (1 review written)

Tickets arrived as promised shocked to see they were three times the face value of the actual ticket price. It's time these companies were stopped selling tickets at over inflated prices. I could have payed less from ticket touts outside the venue… Read Full Review

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Viagogo's Comment

Written on: 22/04/2015

Hi ydHensley487,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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“Avoid this site is the worse ever”

Written on: 16/04/2015 by MarcioSousa (1 review written)

I have bought ticket to Eric clapton on the 20th of May even with a least a month prior of the concert tried contact the costumer service for some help with an issue I had with relevant tickets with no much into it their costumer service just refer to their terms and condition and refuse to anything else as a costumer I like to have a extra mile with I need it. … Read Full Review

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Viagogo's Response to MarcioSousa's Review

Written on: 22/04/2015

Hi,

So sorry to hear you're unhappy with the service provided. Could we please have your order ID so we can investigate?

Kind regards,
viagogo

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Marciosousa's reply to Viagogo's Comment

Written on: 22/04/2015

The transaction ID was 4747948

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Viagogo's reply to Marciosousa's Comment

Written on: 23/04/2015

Hi,

Thank you for providing your order ID.

After looking into your case, it seems you have lost your tickets.

Regrettably, we are not able to issue replacement tickets or offer a refund for lost or damaged tickets as our guarantee does not extend to cover this instance.

We do empathise with your situation but unfortunately we cannot be held liable for any subsequent damage or loss whilst the tickets are in your care.

Kind regards,
viagogo

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Marciosousa's reply to Viagogo's Comment

Written on: 23/04/2015

I have already sent it on my previous comment ID 4747948

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“Great service, but dissapointing there's no price control”

Written on: 12/04/2015 by QuintenNewton (1 review written)

My experience with Viagogo was great -- I was able to buy last minute tickets to a sold out show, and they were delivered to me immediately. The tickets were exactly as specified on the site, too -- no unpleasant surprises like wrongly advertised ticket type or seating location. My only issue with the site is that it has absolutely no price control -- sellers are able to dictate the price they sell at, meaning tickets can be advertised at exorbitant prices. I don't mind paying a bit more for… Read Full Review

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“AVOID LIKE THE PLAGUE!!!!!!!”

Written on: 08/04/2015

Disgusting customer service! Disgusting that they take £316 of my money booked a over a month in advance and was sent confirmation that my tickets would arrive week commencing the event, to be emailed 3 days prior to event by viagogo to tell me they wouldn't be sending my tickets as they didn't have them to send!! Went on their website to find they did have tickets for the same area i paid for at a much higher price then i originally paid, obviously as the event was so close the prices go up… Read Full Review

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Filippamarklund's Comment

Written on: 25/04/2015

Did you manage to get a refund?

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“Good when you're desperate for sold out tix”

Written on: 08/04/2015 by lenalena (1 review written)

Read some horrible reviews but was willing to take a chance as I was desperately in need of tickets for the sold out Ed Sheeran shows in Melbourne and between Viagogo and eBay, thought this was the greater of the two evils. Prices for the tickets were on steroids- I paid almost 3 times the original price and saw that there were tickets that were going for more than 5 times their original prices! Ridiculous. To sum things up: ticket prices were ridiculously high but we received the tickets on… Read Full Review

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“I was sceptical!”

Written on: 06/04/2015

I purchased Counting Crows tickets for the Melbourne show. I was then warned about getting dodgy tickets from Viagogo. My tickets were sent electronically within days. I was still nervous. We drove 6 hours to get to this concert and paid a fortune for a hotel. Got to the venue with printed tickets in hand, tickets were scanned, and straight in to our second row, centre stage seats. We could reach out and touch the stage. Truly the best concert experience ever. In fact I came straight home… Read Full Review

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“Rod Stewart 2015 sydney”

Written on: 05/04/2015 by Intoxicated (1 review written)

Picking tickets is not a problem, paying extra percentage for a credit card is wrong. You cannot buy the tickets any other way. We printed our own tickets and found the process very easy. We were late in booking and we're limited to very high seats. I would never book seats this high again as the sound is not the best . Rod Stewart is a true professional singer him and his band wet all fabulous… Read Full Review

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“worst company ever!”

Written on: 04/04/2015 by HarleyWilson (1 review written)

worst company I've ever used. purchased tickets. One hour before the show whilst I was trying to collect the tickets they said they would provide me with replacements which weren't as good. couldn't get in with them as they needed to be printed. rang call centre and they said they couldn't do anything as they were in Ireland and they hung up on me. worst company I've ever used will never use them again… Read Full Review

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“very disappointed with this company”

Written on: 02/04/2015 by senga10 (1 review written)

Arrived at venue only to be told there was no tickets for Disney on ice left for us at box office phoned the customer service number was told that they would phone box office and phone me back that was 6 days ago still waiting on the call back emailed 4 Times asking for an explanation no reply as yet… Read Full Review

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Viagogo's Response to senga10's Review

Written on: 07/04/2015

Hi senga10,

We are so sorry to hear this! Could you please provide us with your order ID so this can be investigated immediately?

Kind regards,
viagogo

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“Awesome gig ”

Written on: 01/04/2015 by JovanniDobson (1 review written)

Tickets arrived on time, no issues and straight forward. Enjoyed the gig and didn't expect anything else. See na few reviews but hey thats what you take the risk of buying online… Read Full Review

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