Viagogo Reviews - www.viagogo.co.uk

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“Fantastic service and communication”

Written on: 11/10/2014 by Scarlett322 (1 review written)

I liked you could contact them and they answered my emails very quickly very satisfied they went out there way… Read Full Review

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“claiming tickets not released........”

Written on: 10/10/2014 by foot88 (1 review written)

As a group of friends we bought 6 tickets to Paolo Nutini the end of this month. Great the tickets came within 1 week of purchase! A friend decides she'll come, event sold out so we buy 1 ticket from viagogo....months ago. No ticket. Its now 3 weeks before the event andthey wont answer my emails. The promptness of my other tickets contradicts their "tickets released 2 weeks prior to event".....it cost us double too. Not much faith in it arriving now… Read Full Review

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Viagogocs's Response to foot88's Review

Written on: 10/10/2014

Hi there,

Could we please have your transaction ID so we can get an update for you?

Kind regards,
viagogo

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Foot88's reply to Viagogocs's Comment

Written on: 17/10/2014

Yes please -id

4460320

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“Great Seats At The Last Minute”

Written on: 09/10/2014

I obtained great seats as a last minute booking decision for my Daughter,(as a surprise gift). I found your site, and managed to book two front row seats the afternoon of the Justin Timberlake concert. When it looked as though it was impossible to obtain tickets to this sold out event. Thanks, as she had a fantastic night out… Read Full Review

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“Treated like criminals AVOID VIAGOGO ”

Written on: 08/10/2014 by jade2909 (1 review written)

I bought my boyfriend and 10 year son two Barcelona Fc tickets for £135 as a birthday present for my son. The tickets hadn't arrived two days before they were due to fly to Barcelona, then I was informed the tickets had to be collected from a hotel in Barcelona prior to the match. When they arrived at the hotel they were told to lie about where they had got the tickets, which were two season tickets "Say they belong to a friend" were the Viagogo workers exact words. They got to the stadium… Read Full Review

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Viagogocs's Response to jade2909's Review

Written on: 08/10/2014

Hi,

We are so sorry to hear you have had a poor experience with us. Customer service is very important to us and we're sorry that you have been let down.

Please could we have your transaction ID so we can look into your issue further?

Kind regards,
viagogo

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Morwen56's Response to jade2909's Review

Written on: 01/11/2014

Yes having paid twice as much as the tickets are worth for mine, and being stuck at the back of an arena when I actually booked in May to get good seats, thats pretty much their reasoning with me. "Well you have tickets to gain access to the venue". Yes, thats great, but I could have booked the tickets I have at half the cost about 3 weeks ago if I didn't want to see much.....

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“Great way to get tickets to events!”

Written on: 02/10/2014 by ctj45 (1 review written)

We were going to be in Cologne for 5 days and were looking for a soccer game of good standard that was nearby. We found that Bayer Leverkusen were playing at home. The game was listed for a Tuesday night but not confirmed. We learnt later that this was pretty standard as it depended on lots of other fixture issues, but I was reluctant to buy tickets that were not confirmed as it may have been when we had other commitments. We kept an eye on viagogo and saw the final date was the Wednesday… Read Full Review

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“tickets please”

Written on: 30/09/2014 by McMillankv476 (1 review written)

Just send my tickets. 200 hundred quid paid, promised by courier. Still waiting… Read Full Review

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Viagogocs's Comment

Written on: 09/10/2014

Hi,

Please could we have your transaction ID and we'll get an update for you?

Kind regards,
viagogo

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“Great tickets - Yankees v Orioles”

Written on: 29/09/2014 by Hopperho495 (1 review written)

I wanted tix to a Yankees game when visiting New York from Australia. I received tix months before we left and they were fantastic tickets. I did not have any concerns at all and would use viagogo again. As an extra bonus it was Derek Jeters last home game so atmosphere was amazing… Read Full Review

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“Beware, arbitrary deductions for sellers - DISHONEST”

Written on: 24/09/2014 by SimonSaysListen (1 review written)

Be careful selling your spare tickets on Viagogo, they have (and have used in my case) a loophole in their terms and conditions which allows them to make an arbitrary deduction from your payment WITHOUT consulting you in advance. This was due to an honest mistake on my part in the ticket listing. I was already selling the spare tickets at below cost price and am now nursing even bigger losses. And remember, whether you are a buyer or seller, Viagogo moved to Switzerland a few years ago to… Read Full Review

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Andiamo's Response to SimonSaysListen's Review

Written on: 25/09/2014

I notice you posted the same review on Trustpilot, and Viagogo replied to you explaining that because you had not listed the tickets as "restricted view" (as printed on the ticket) they had offered the buyer a £10 on each ticket.
Sounds fair to me.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

The issue here was that they didn't contact me to discuss it before taking this action. It came as a complete surprise that they deducted money from the payment a week after the event and two weeks after agreeing this with the buyer. These tickets were sold at a 25% discount to the face value even before viagogo's deduction. They also blatantly lied to me when I asked a different question about this transaction. Viagogo are dishonest.

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

..but it's all laid out very clearly in the Terms & Conditions. The seller has to provide the exact tickets listed.
The decision to sell them at 25% below face value was yours, not Viagogo's. I don't think it is unreasonable of the the buyer to ask for an extra discount when they didn't receive the tickets they were expecting. I think you have to commend Viagogo for keeping their guarantee promise to the buyer, and don't understand why you expect them to pay for your mistake.
By the way, you are correct in stating that Viagogo is now a Swiss company - but Switzerland is not exactly a 3rd world lawless country! Their consumer laws are far more stringent than those in the UK.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

I wasn't expecting them to pay for my mistake. But it's reasonable to expect them to communicate fully, openly and honestly regarding an issue that the buyer raised. And not to blatantly lie about it when I asked them a straight question.

Regarding Swiss law, yes, what you say is true. But enforcing consumer issues from the UK with a Swiss company is impractical and costly. Why would a company operating in the UK move to Switzerland? Two reasons: to avoid UK tax on their UK business operations and to avoid UK regulation on their UK business operations.

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

I have no idea what question you asked them, or what their answer was so I cannot possibly comment.
They had no reason to inform you that they were deducting any money from you as it so clearly laid out in their Ts & Cs.
They still have a physical presence in the UK in the form of a fully-manned office, and they operate fully within UK laws.
I understand their main reason for relocating to Switzerland was to avoid a Supreme Court Judgement that was forcing them to name the sellers of Ruby Union tickets. I am sure most sellers would prefer to remain anonymous.
Ofcourse they pay tax on their UK business operations.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

Viagogo do not operate fully within UK laws - as you stated, they left the UK to avoid a UK Court Judgement - that is not operating fully within UK laws, but a deliberate and intentional act to avoid compliance with UK law and a UK court.

Viagogo terms and conditions are a contract between the buyer or seller and their Swiss company, "viagogo AG" not a UK company or office.

Their terms and conditions state: "Governing Law. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo AG is registered in Switzerland, Company No. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue de Lyon 109, 1203 Geneva, Switzerland".

Viagogo operate under Swiss law, not UK law, but they are operating in the UK. This makes them practically untouchable to the average UK consumer who is effectively unable to take legal action in Switzerland.

Viagogo's customer service centre is based in Switzerland, not in the UK with a Swiss phone number and Swiss staff.

Viagogo operate a very shady business as detailed in a Channel 4 Dispatches programme which Viagogo unsuccessfully attempted to have gagged in court.

Do you Andiamo work for Viagogo or are you affiliated with them in anyway?

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

No, I do not work for Viagogo. The only affiliation I have with them is the fact that I have bought the odd pair of tickets from them in the past.
It's very easy to find Viagogo's London address and telephone number - sadly reviewcentre won't allow me to post them here, but a quick trawl of the internet will reveal them to you.
They provide a platform for others to buy and sell tickets. Nothing shady at all. Everything on their website is very clear, including the face value of the tickets and the fact that they buyer may be paying more or less than that.
I really don't understand why you would be taking them to a UK court. They haven't done anything wrong. There was no "loophole" as you mentioned. You made a mistake and were charged for it according to the Ts & Cs on the website. That may be an irritation for you, but it certainly is not a crime on Viagogo's part.

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“It is Safe”

Written on: 23/09/2014 by JayvionRomero479 (1 review written)

I wanted to go to Robbie Williams but concerts were sold out. I found via gogo and bought 2 tickets. They were more than face value but I didn't care. I was a little nervous entering the venue worried my tickets may have been duplicates, but no all good. It was a legitimate transaction and I got to experience the best concert of my life to date. Thank you Viagogo :)… Read Full Review

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“Thanks great tickets”

Written on: 07/09/2014 by JadenMcNamara428 (1 review written)

we could not get tickets here in New Zealand went to Viagogo and got what we wanted with no problems tickets where sent to us early and we where very happy THANKS… Read Full Review

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“Queen Auckland ”

Written on: 05/09/2014

We saved thousands on this event because I purchased a week before release flights , accommodation was rock bottom also tickets ended up cheaper through this company well pleased will use every time now !!!… Read Full Review

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“Queen Melbourne Australia”

Written on: 03/09/2014 by Daleyia53 (1 review written)

Fantastic seats right near the stage excellent service will defiantly use you again … Read Full Review

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“Ripped off for Tattoo tickets”

Written on: 31/08/2014 by annoyediom (1 review written)

Ordered 2 tickets for the Edinburgh Military Tattoo : website stated tickets available at £85, which would have a face value of between £25-£60. When we collected the tickets on the night of the Tattoo, they had a face value of £25 ...and we'd paid £85 !! That was before we added handling, booking fee, VAT etc bringing in a total of £203. When we contacted Viagogo they told us that they are only the agents and not the ticket sellers, so someone is making a rip off profit. We have bought… Read Full Review

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“Dylan Tickets”

Written on: 29/08/2014

I was a bit apprehensive when I bought two excellent seats to a Dylan concern in Melbourne but they got me into the venue without any problems… Read Full Review

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“List tickets that are not REALLY available”

Written on: 22/08/2014 by efClarke249 (1 review written)

I have made several attempts to purchase tickets from them. They show tickets listed, then once you go through the trouble of entering all of your information(including credit card info) they send an email later saying they are cancelling the request. They will however charge your credit card(they say they will do an immediate refund). I bought tickets yesterday, received an email today saying they were cancelling my request, but the tickets are still listed on their website today. If they… Read Full Review

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Andiamo's Comment

Written on: 22/08/2014

Seat numbers are not listed on Viagogo's site, so the tickets you see listed in the block and row you tried to buy may be different tickets, listed by a different person.

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“thiefs”

Written on: 20/08/2014 by kaleesi (1 review written)

i bought through internet 2 tickets to Mr Plant concert in Malaga Spain for 29th july, it was cancelled !! viagogo havnt recieved my money back!? i dont recomend viaggo at all… Read Full Review

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“EXPENSIVE BUT RELIABLE”

Written on: 16/08/2014 by mpFowler336 (1 review written)

PROS : EASY TO BOOK, QUICK TO RECEIVED TICKETS, QUICK TO REFUND WHEN CONCERT WAS CANCELLED. CONS : EXPENSIVE TICKETS… Read Full Review

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“Rip off”

Written on: 16/08/2014 by FinneganCooper (1 review written)

I bought tickets 9 months ago for ant and dec, total price paid was £163 tickets received today had face value of £25!!!!!!! I feel I have been robbed. The customer service representative obviously has a script of "sorry but our website says....." In none cof my emails following the sale does it state that I paid £65 for £25 tickets!!, whilst there may be information on the "marketplace" it is not clear in the process or on final purchase what you have paid for .......I thought I had £65… Read Full Review

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Andiamo's Comment

Written on: 16/08/2014

mportant Information
General Notes

You are buying tickets from a third party, viagogo is not the ticket seller.
Ticket prices are set by the seller and may be above or below face value.
All events and times are subject to change, it is up to you to check local listings for any updates.
All sales are final.

Face Value: 28.00 - 45.00 GBP

Just copied the above from the listing page of Ant & Dec tickets on Viagogo. The same message is on every listing page.
Don't think it could be any clearer!

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“DODGY”

Written on: 14/08/2014 by scottls (1 review written)

I purchased tickets for the Queen Adam Lambert Concert in Melbourne, Australia. I paid $179.00 per ticket plus booking and others fees totalling $64.55. When the tickets arrived they had a face value of $99.00 with a viewing restriction. Viagogo did not respond to my initial email rather sent a generic survey email which provided no ability to give negative feedback or pursue my issues. The contact numbers provided for the Viagogo Sydney and Melbourne offices were disconnected. Viagogo… Read Full Review

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Morwen56's Response to scottls's Review

Written on: 01/11/2014

I wish I had done that now, I paid for my tickets via debit card. People can argue all they want, I know they add something to the price when they are block selling tickets they buy from other ticket vending sites, but having the option to select a part of a venue, and booking it, then finding out the tickets you paid a ridiculous price for are worth half that much and miles back from the area you selected is bad, no matter how many lines of their website nonsense people quote at me.

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“Availablity of tickets”

Written on: 09/08/2014 by Davis415 (1 review written)

If you think you have missed buying tickets for a concert visit Viagogo and I am sure they would have them, don't miss out ever again… Read Full Review

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