Viagogo Reviews - www.viagogo.co.uk

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“Viagogo is a total RIP off I paid £151 for 2 tickets,...”

Written on: 04/10/2016 by nuttallalison (1 review written)

Viagogo is a total RIP off I paid £151 for 2 tickets, when I know a friend only paid £90 through Ticketmaster. I have tried to get in touch with someone about my tickets and when I will receive them (impossible), the phone its just a machine, and when you send an e-mail no-one replies (ignorant). Still do not know if or when I will receive my tickets. I will never use viagogo again. TICKETMASTER HERE WE COME! … Read Full Review

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“Do not buy tickets for an event abroad”

Written on: 02/10/2016 by Reeves56 (1 review written)

I purchased tickets for an event abroad which was all good, other than all the additional fees. A few weeks before the event is due to take place, I received an email to say the event has been rescheduled, meaning that I can no longer attend as it is in another country and flights etc had already been paid. Even after explaining this to viagogo, they refuse to refund my money. But they do however say that I can resell then through their website, except for a considerable amount of money… Read Full Review

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“Don't use ”

Written on: 23/09/2016 by 225Fuller (1 review written)

Booked tickets for Andria Bochel this Friday have not recieved the tickets although they took the money in April. Sent 4 emails no reply phoned lots of times keep getting cut off . I would not recommend this site to anyone if I would say stay away don't use it should be shut down… Read Full Review

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“Send Me Fake tickets”

Written on: 08/09/2016 by JosuePrince228 (1 review written)

Donot Use them keep away .......Booked tickets for Eng VS PAk T20 cricket Match in Manchester firstly they booked a paper tickets which were to be collected from some Mail box location in Manchester.but a day before the Match I received a mail from them saying that tickets u have purchased has been sold out but we can offer you a replacement one for the different stand I agreed because I already made my plan and this time it was E-tickets I print out the tickets but it was on different name I… Read Full Review

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“Disappointed ”

Written on: 29/08/2016 by qaShepherd235 (1 review written)

Viagogo charged me Hong Kong Speedpost Standard-Secure ticket delivery HK240.95 (MYR125) in my bill, but they sent the concert ticket by normal air mail & with registered tracking number only, stamping on the envelope is HKD18.40 (MYR10), which means I was overcharged more than 10 times fold. The ticket is sent in “3x4inches” envelope, but Viagogo specified "Secure Ticket Delivery" in the official receipt!… Read Full Review

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“when I went on this website it was the only place I...”

Written on: 28/08/2016 by MatteoPadilla260 (1 review written)

when I went on this website it was the only place I could find sold out tickets I was worried that if I brought the tickets that they could be fake. I decided that I would buy the ticket for v festival and I had the ticket protection but I ended up paying double the price but it was worth it and overall a good day and if I need any other tickets I know I can but them from this website… Read Full Review

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“DO NOT USE VIAGOGO - YOU HAVE BEEN WARNED”

Written on: 24/08/2016 by SimonJ9399 (1 review written)

Purchased 4 tickets for a London concert from Viagogo. They only delivered 3 out of the 4! Had to purchase additional tickets on the door, due to their broken promises to replace the missing tickets before the concert. Dreadful communication, NO customer service, NO ability to contact them in writing. They bounce back any emails sent to their customer address. Awful, awful company. Complete rip-off merchants. DO NOT USE VIAGOGO… Read Full Review

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“BAIT AND SWITCH”

Written on: 14/08/2016 by Jmstarlite (1 review written)

Bought tickets to a Lazio vs Juventus soccer game for our upcoming trip to Rome. We overpaid, sure, but wanted to get e-tickets given we'd be traveling from out of the country. Two weeks before the event we get an email saying the date of the game was changed (to a day we would not even be in the country) and there was nothing we could do. Total bait and switch. Customer service has not been helpful - with short responses back saying 'oh well'. HORRIBLE COMPANY. Do not use!!!!… Read Full Review

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“DO NOT USE”

Written on: 27/07/2016

I realise this is a UK website however I will be posting on any sites that are available and relate to Viagogo. I bought 2 tickets to Human Nature and paid $761.65AU in good faith when I downloaded my tickets I noticed the price on the tickets was $95.00AU/ticket and of course no phone number to make contact and no reply to any emails - looked up FAQ and saw an explanation as to why the amt on the ticket can be different to the amt paid - which I didn't fully understand - but in good faith… Read Full Review

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“DON'T USE THEM...TOTAL RIPOFF”

Written on: 13/07/2016 by wrotnym (1 review written)

BOUGHT A ETICKET TO A CONCERT 4 MONTHS BEFORE WITH PROMISE OF DELIVERY BY 3 DAYS BEFORE. NEVER ARRIVED. WAS TOLD THE SELLER NOW HAD PAPER TICKET AND GAVE ME HIS NUMBER THE DAY OF THE SHOW TO ARRANGE DELIVERY. NEVER REACHED HIM. VIAGOGO IS A RIPOFF...DON'T USE THEM… Read Full Review

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“Don't use this company to sell through - nil communication”

Written on: 11/07/2016 by suzhayes (2 reviews written)

I sent 2 tickets for Lionel Richie that I couldn't use as I was away on holiday. Viagogo lost them for 5 days so they could not be listed for sale. They eventually listed them 3 hours before the event started and needless to say they were unsold. Viagogo are refusing any compensation. I have used Seatwave before to sell last minute and they were excellent. better. The communication is non-existant and their phone line is premium charge and you are left hanging on for ages. AVOID… Read Full Review

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“DO NOT BUY THROUGH THIS COMPANY!”

Written on: 10/07/2016 by Kimorai76 (1 review written)

Bought two tickets for Beyonce at Wembley stadium that turned out to be fake! Got to the gig really early because my daughter and her friend were so excited. They had their tickets which had arrived in plenty of time by UPS, everything looked above board and genuine and although the tickets were advertised as 65pounds each, by the time we had paid postage and packing and other extras, they ended up being 90pounds each, so 180pounds in total. My daughter tried her ticket first which wouldn't… Read Full Review

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“WORST EXPERIENCE EVER!!!!! Unfortunately, I bought 4...”

Written on: 06/07/2016 by Vergarz (1 review written)

WORST EXPERIENCE EVER!!!!! Unfortunately, I bought 4 tickets to Coldplay Amsterdam and all tickets are fakes! They have not let us enter to the concert. I sent emails to their customer service department with the proof, messages on Facebook and Twitter, nothing! They do not have the minimal consideration to your customers! I do not recommend to anyone! … Read Full Review

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“Inflated prices”

Written on: 06/07/2016 by newtonbo (1 review written)

Bought a ticket for a concert, the ticket value was £47.50 the price Viagogo charged me was £133, and I can't even contact anyone to address this !! Absolutely disgraceful, should not be allowed!!… Read Full Review

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“Do not use this company rip off merchans”

Written on: 28/06/2016 by Clairerobs (1 review written)

Bought tickets on day they were released paid 160.00 each. Tickets came face value £88.00 emailed them thinking we had wrong tickets no there was a third party involved was not informed of this when purchased tickets, as I would not have bought them Emailed them response was discusting no customer skill what so ever. STAY WELL AWAY… Read Full Review

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“Non payment of tickets sold”

Written on: 28/06/2016 by Rhysb1974 (1 review written)

DO NOT USE THIS COMPANY!! Viagogo sold my tickets for a Rod Stewart Concert which was on 4th June. They emailed me on 10th June to say that my account had been credited with my money. This did not happen! Since then I have spoken on a daily basis to their call center and have got nowhere. They have said to contact my bank but obviously as the money was being received they could not help. The bank suggested that due to the reluctance of Viagogo to confirm as to which account the money was paid… Read Full Review

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Fedupoldbiddy's Comment

Written on: 29/06/2016

Further to my review I have spoken again to the call center but they couldn't help unless I sent my bank statement to them to confirm that the money hadn't been paid in!!!!!!!!. Why would I send this company such information???
I have today been in contact with ACTION FRAUD and they have agreed that this company indeed needs investigation and have registered all my details. They also suggested I contact CITIZENS ADVICE and TRADING STANDARDS with i intend to do.

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“Do not use !!!!”

Written on: 26/06/2016 by LilyanaHartley284 (1 review written)

Paid over £100 per ticket for Bruce Springsteen tickets. When they arrived the ticket price was £55!!!! They were in an area where not only could we not see the stage but could only see half the screen. At no point was I informed they were in a restricted viewing area. I believe this does not comply with the law and will be alerting Trading Standards to this. Would not recommend anyone use this site and regret not having looked at reviews before buying… Read Full Review

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“First & last time - never again”

Written on: 16/06/2016 by 176Tucker (1 review written)

I had Coldplay tickets to sell for Wembley on 15/06/16, tickets arrived last week and were posted using UPS as per the viagogo instructions. Tickets were sent on Friday with expected delivery day/date of Monday 13/06/16. Tickets were finally delivered today - 16/06/16. I received an email from them saying that my sale had been cancelled and to top it off they expect me to pay for replacement tickets for the customer who bought them. When I finally found a number and eventually got through to a… Read Full Review

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Fedupoldbiddy's Comment

Written on: 15/07/2016

I too have been ripped off by this company. They sold my tickets end May and said that they had paid my money (£440) into my bank account. This was a lie! Nothing paid in. I have spoken to ACTION FRAUD and they are investigating this company.

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“AVOID - TIckets not received ”

Written on: 16/06/2016 by Gardner265 (1 review written)

Tickets bought in Feb 2016 for Saturday 18th paid £358 in full. Received email 7 days ago to say tickets delayed due to event organisers. Emailed them 4 times in last 6 days no response. I'm travelling tomorrow from Isle of Wight as stopping off at family before arriving at Wembley stadium sat lunchtime. Can't speak to a human being as messaged automated on number I have. This is suppose to be a surprise for my husbands birthday and Father's Day. I'm so frustrated it's making me ill. Don't… Read Full Review

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“AVOID THEM”

Written on: 16/06/2016 by 166Schneider (1 review written)

Ordered tickets for Coldplay in Feb and paid in full £358. Told a week ago tickets delayed by event organisers. Emailed them 3 times in last 6 days but no response. Travelling tomorrow and not arriving in Wembley till lunchtime Sunday 19th as stopping off with family in the north but I don't know where to find my tickets when I get to Wembley stadium. This is making me ill with stress and I don't know what to do next. No phone number to speak with a human being. Suppose to be a surprise for my… Read Full Review

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