Viagogo Reviews - www.viagogo.co.uk

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“Do Not Use”

Written on: 24/06/2014 by McCoy207 (1 review written)

After spending £400 on tickets which have been lost, I have contacted Viagogo several times over a 6 week period and haven't even been acknowledged, let alone offered help or support. Shockingly unprofessional. They take the money and run… Read Full Review

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“No problems whatsoever!”

Written on: 21/06/2014 by Heima (1 review written)

Have bought tickets to One Direction on Wembley with quite an advance, was worrying a bit after reading all these reviewes, but tickets arrived on time, well packed, with conformation e-mail, tracking number ect. paid more, but, well, I was ready to pay more. Had a great evening with my daughter. All questions are quickly answered, but service is not personal in any way. And, actually, after reading all these reviewes I feel just lucky. But probably will use it again, because the whole… Read Full Review

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“Excellent Level of Service”

Written on: 20/06/2014

Well, I fancied a trip to Royal Ascot this weekend and was advised by the Royal Ascot website to try Viagogo. Wasn't sure what to expect, so expected very little and ended up with a great level of service. Tickets have turned up today (genuine) and were face value. Money didn't leave my account until today and the tracking system via UPS kept me updated all the way. Customer Services also reassured me that the tickets would arrive in time, and they did. So...happy days and can't wait for… Read Full Review

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“Dont use this company”

Written on: 20/06/2014 by Ruizcc409 (1 review written)

I bought4 tickets for a real madrid game, row 13 behind the goal and was charged over 600 euro's for the tickets, which I thought was expensive but was happy to pay for the event. However when I collected the tickets in Madrid they were row 3 of the third tier up, in totally in the wrong place and the face value of them was 200 euro. I wrote to viagogo when I came home and they said to send copies of the tickets to them as there may have been a mistake. I did this and have heard nothing else… Read Full Review

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“Over Priced, unresponsive then closed my account”

Written on: 19/06/2014 by theonlyjw (1 review written)

Yes, Viagogo, I order tickets which I discovered were hugely over priced,I tried to cancel, not a response. about two weeks later I received a mail from them telling me that some of the their security criteria had not been met and they are closing my account. Not tickets, nothing , OK they took my money, no problem I complain, they close the account without delivering anything, isn't this theft? PLEASE do not use this service, avoid them they are not interesting in anything but taking your… Read Full Review

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Ivanseaton's Response to theonlyjw's Review

Written on: 19/07/2014

Did you ever get money back? Seems dodgy

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“caution for all!!!!”

Written on: 19/06/2014 by TristanDelaney1977 (1 review written)

It is now 1day before my lift leaves (at 7.00 am) for a weekend festival in France. I am still just receiving the same generic email from Viagogo. Explaining I will receive my tickets on plenty time for the event. Now I dont think I'm alone is saying the day before is not plenty of time. I booked this ticket 4 months ago. They sent me an eticket but then immediately told me it was void. The seller was no longer selling the ticket. It took 3 months to finally get one of the imbeciles that work… Read Full Review

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“Never received tickets to 1D and Viagogo never refunded me”

Written on: 18/06/2014 by Garcial1 (1 review written)

I bought tickets to the One Direction concert in Wembley, London June 2014 through Viagogo. One of the statements in their website is that if the tickets from the vendor do not arrive to the buyer they will refund your money back. Well, that is exactly what happened to me: the tickets to the concert never arrived, all I received was a letter from the vendor stating that I had to collect the tickets myself from the concert venue. At the concert venue they refused to give me any tickets… Read Full Review

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“Fraud Identification”

Written on: 18/06/2014 by Amymal (1 review written)

At first, I want to apology for my bad english. I bought a ticket on viagogo and they wanted a copy of my ID card so I sent it to them. Then they sent me this email : "Your order with transaction ID xxxx is confirmed" so I was glad that everything is alright. But few hours ago, they sent me another email and they wanted a copy of my ID again..It was the same email as before. So I sent them copy of my ID card again, and after that, they send me this email: "subject: Fraud Identification. Dear… Read Full Review

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Andiamo's Response to Amymal's Review

Written on: 20/06/2014

Why did they want your ID card - this is not something they usually ask for? Did your credit card transaction go through?

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“Not worth all the worry! Tickets were great! Would...”

Written on: 17/06/2014 by maddie31 (1 review written)

When I first purchased my tickets to go and see One Direction at Wembley, I didn't think twice about using this website, it looked real and reliable. My tickets were double (104£ instead of 50£) but since the main website was frozen from all the tickets being sold and worrying about my daughter not going to go at all, I bought the tickets from viagogo. 2 weeks before I received the tickets, I was watching tv when I saw a documenter on people never receiving their concert tickets on viagogo… Read Full Review

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“Avoid this company or face disappointment ”

Written on: 16/06/2014 by MalakiGray437 (1 review written)

I ordered great seated tickets for a wwe event 4 weeks prior to the event via the viagogo website only to be told on the event only to be told on the day that the tickets were not available and was only given an apology they birthday ruined and nothing was done about it, it's been 4 weeks and I have yet to receive my refund. Please avoid as they advertise tickets that' they do not have!… Read Full Review

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Konudima's Comment

Written on: 17/06/2014

You are absolutely right!!! This is my short story about this rip off company:

I am writing from Russia, Moscow. Once I had a bad experience of working with Viagogo site. I bought tickets for George Michael concert in London in 2012 (if I remember correctly) and Viagogo swindled me and let me down! When we arrived at London with my wife and spent about 1 hour in a long line we were told by the entrance manager that our tickets for the concert were cancelled and we could not enter the concert, so we had to buy new ones again!
NEVER EVER USE VIAGOGO FOR BUYING ANYTHING!!!

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Andiamo's Comment

Written on: 20/06/2014

Did you send the fake tickets back to Viagogo for a refund?

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“Shocking and dishonest”

Written on: 13/06/2014 by 265Casey (1 review written)

Have been unable to get any answers from this company for ticket that was personally handed in to their offices, correctly addressed and listed. They have NOT paid us any money NOR have they returned the "unsold ticket" if that is the case. WHY are they allowed to remain in business ?? This is a fraudulent practice. If the ticket was unsold why have they not returned it to us? Despite endless calls we are still waiting for someone to get back to us. Why would anyone want to do business… Read Full Review

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Andiamo's Comment

Written on: 13/06/2014

Once you had handed the ticket in, did you check that it was listed on the Viagogo website? Did you receive an email confirming that it was listed for LMS?

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Veryangrycustomeranotherone's Comment

Written on: 13/06/2014

Never received email and spent most of next day calling to ask why it wasn't listed on their site. They said they were looking into it and would call us back which of course they never did - finally spoke to someone called Mirhaid who said she was very on the case as they realised there must be an error and would def call us back and nothing. So concert long gone and still we can't get in touch with them. Now thinking of turning up with legal presence and demanding a response.

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Andiamo's Comment

Written on: 15/06/2014

How distressing. Believe it or not, Viagogo is an honorable company but it does look like a rogue employee may have decided to use your ticket himself. Hope you got a receipt when you handed it in, or at least the name of the person you gave it to.

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“Excellent service”

Written on: 11/06/2014 by Tanialidd (1 review written)

I purchased a ticket for 1D at wembley. It was a last minute purchase late on the Wednesday evening the concert being on the Sunday. I did worry slightly after reading the reviews that the ticket would not arrive on time or in fact be a fake! I did not need to worry. The ticket came by special delivery by Royal Mail as specified in my confirmation email from Viagogo on the Saturday morning. No problems getting into the stadium as the ticket was genuine. Would definitely use Viagogo again… Read Full Review

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Konudima's Response to Tanialidd's Review

Written on: 17/06/2014

I am sure this review was written by Viagogo employees. I think this is a rip off company which works illegally and must be put in jail.
Dima from Moscow, Russia

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“Super”

Written on: 10/06/2014 by AlysonAlexander (1 review written)

After order tickets for Robbie Williams via smart could ticket.com only to find out I been scammed Booked tickets with virago go they arrived today 10th June as expected thanks a lot.A really good service from start to finish with regular email updates… Read Full Review

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“Upset”

Written on: 03/06/2014 by Suuske78 (1 review written)

I ordered my one direction tickets for 8/6 in january those were the best ones available at that time... I paid 228 pounds for 2 43 pounds tickets in block 502 so way up high :( now i see they sell better tickets... Can I replace them????… Read Full Review

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Andiamo's Response to Suuske78's Review

Written on: 04/06/2014

I think that all sales on Viagogo are final - but ofcourse you can always sell your unwanted tickets on Viagogo or any of the other re-selling sites.

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“very unhappy South Africa concert 2015”

Written on: 02/06/2014

Ref 4292512 I purchased tickets for 1 Direction concert in South Africa 2015 on Friday 23rd May 2014. When I went on, chose tickets in the stand no 219, bought 4 tickets, and when receiving my confirmation, the tickets were not in the stand but said green field standing, I would have never bought tickets there as my daughter is only 12 and would not be allowed on the field, I immediately emailed and asked why that is....second fear appeared when I saw on the confirmation that is says your… Read Full Review

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“eagles tickets”

Written on: 29/05/2014 by 449Templeton (1 review written)

paid for ticket emails from viagogo telling me they were chasing the seller it be came clear 2 days before event that delivery would occur either on the day before or on the day when I would not be at home tried to change delivery address as per viagogo instructions couldnt emailed and telephoned told new delivery address mislead customers go elsewhere … Read Full Review

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“SHOULD BE SHUT DOWN”

Written on: 28/05/2014 by mitchellt (1 review written)

Bought 2 tickets for Froch vs Groves for this Saturday for £100 each on the day the tickets were released (should have gone elsewhere), after being told i would expect to receive my tickets 3 days before the event i sat tight. Now 2 days before im being told a 'team of 2 people' are looking into it because the seller has not posted the tickets (not my issue i bought them off viagogo), and otherwise I will given replacement tickets (you cant get tickets for the price I paid anymore) or a… Read Full Review

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Rhflewis's Response to mitchellt's Review

Written on: 30/05/2014

I have had a rubbish experience too ! Although I got tickets which I paid £99 I received two tickets for £40 ? So basically the seller got more profit than the cost of ticket ?!?! Urgh basically Mickey Mouse operation !

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“Shocking”

Written on: 27/05/2014 by david.braithwaite.988 (1 review written)

Customer service is non existent , save your money and DO NOT use… Read Full Review

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Konudima's Response to david.braithwaite.988's Review

Written on: 17/06/2014

You are right!!!
NEVER EVER USE THIS VIAGOGO!
Dima from Moscow, Russia

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“they sent wrong tickets for world cup game”

Written on: 27/05/2014 by 288Freeman (1 review written)

I bought a ticket for Brazil vs Croatia and they sent me Japan vs Ivory coast different day and venue. I called them, and they said they would send me an email so that I could reply with a picture of the received ticket. I sent the picture and now they don't reply my emails and when I call they keep me on hold. Don't buy from them… Read Full Review

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Shikatsu's Comment

Written on: 13/06/2014

how long did it take for you to get your tickets from the time you ordered?

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“Appalling Customer Service”

Written on: 23/05/2014 by kellyjackman81 (1 review written)

I have had issues with the delivery of my tickets for a concert next week. These were purchased at £187 which includes a shipping fee of £12, to cover the fact the tickets should have been signed for, which they weren't. The tickets were sent to my old address and since Monday I have made over 10 calls the their customer service team in Geneva. 5 days in, and being covered by the 'viagogo guarantee' and many promises of return calls, I am still without tickets and my case is still no further… Read Full Review

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