Viagogo Reviews - www.viagogo.co.uk

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“rip off merchants”

Written on: 05/11/2014 by cfBlake438 (1 review written)

Would never use them again, massive mark up plus other add on made 2 tickets of £48 each, come to £222 ! Add on are not made clear at time of booking. Outrageous… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi cfBlake438,

viagogo is a marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

viagogo charges a 15% service fee on top of the ticket price. This service fee covers our Ticket Guarantee and Customer Service Support.

Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. We do this by monitoring all transactions to ensure that sellers deliver, finding replacement tickets where any seller fails to delivery, and only paying sellers once the buyer has attended the event.

In addition, viagogo charges a fee for the delivery of tickets. The delivery fee varies depending on the locations of both the buyer and the seller and how the tickets are delivered.

viagogo also charges Value Added Tax (VAT), which is a percentage based on the delivery fee and the service fee; we do not charge VAT on the ticket price.

All of these are clearly stated when purchasing.

Kind regards,
viagogo

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Geordiegrandma's Comment

Written on: 08/11/2014

Totally agree. No better than ticket touts. I bought 2 tickets for John Bishop - paid £80 each plus booking fees, making total of £198.75!!! Tickets arrived: value £30.00 plus £5.45 each! A complete and TOTAL RIP OFF. Barbara M. Northumberland.

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“NO SHOW TICKETS!!¬!!!!!!!!!!!!!!!!!!!! AVOID AVOID...”

Written on: 04/11/2014 by Leou189 (1 review written)

bought/ordered 2 tickets for downloadpaid the money and waited and waited and waited week of the event still no show right up to 2 days before the event so just new they were not coming . no one told me had to reclaim my money noone was helpfull or even appologised evidently the seller changed his mind no one told me and to say i was pixxed off is a understatement it cost me loads of money paid out of arranging housesitter.train fares. if someone from them was in front of me i would hit them… Read Full Review

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Viagogo's Comment

Written on: 05/11/2014

Hi Leou189,

We are so sorry to hear that your seller failed to provide your tickets. Could we please have your transaction ID so this can be investigated immediately?

Kind regards,
viagogo

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“I could not buy armin van buren's concert tickets on...”

Written on: 03/11/2014 by ahmed19 (1 review written)

I could not buy armin van buren's concert tickets on time,so I decided to buy it through viagogo;I paid 400$ a month ago and till now i did not receive my tickets.And when I emailed Viagogo's customer service they replied that I should be more patient and in the end of the day "they are just middle men with no authority to send a certain ticket at a certain time".So my question is why does such website have full authority in paying the second party his money while lacking all authority in… Read Full Review

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Andiamo's Response to ahmed19's Review

Written on: 03/11/2014

You will not receive the tickets until they are printed - this could be as late as a couple of weeks before the event. Viagogo does not pay the ticket seller until after the event has taken place. This is to ensure you have received the correct tickets. I do not think you have anything to worry about.

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“I purchased tickets to The Rolling Stones concert in...”

Written on: 02/11/2014

I purchased tickets to The Rolling Stones concert in Perth. The original concert was postponed but I was kept informed about what to do with the tickets through timely emails. The concert was brilliant with great seats and all went off without a hitch and I would definitely recommend and use vivagogo again… Read Full Review

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“Fraudulent site”

Written on: 30/10/2014

The booking fees on this site are enormous. We paid 100euro per tickets that worth 40. The date of concert was changed but I got no notification about it. Instead they just shipped different tickets. Customer service is responsible for nothing… Read Full Review

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Viagogo's Comment

Written on: 30/10/2014

Hi there,

viagogo is a ticket marketplace. Tickets are listed by sellers who also set the prices, which may be less, the same as, or more than the original price. viagogo has no influence over the prices.

We clearly explain at the bottom of each listing page the face value range and that buyers are purchasing from a third party. As a buyer, you can choose which tickets are the right price and location for you.

Customer service is important to us, and we're sorry you feel you have not had a good experience. Could we please have your transaction ID so this can be looked into?

Kind regards,
viagogo

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“Missold”

Written on: 30/10/2014 by Morwen56 (1 review written)

I booked 4 tickets to WWE RAW after I was directed to the viagogo website from the official WWE site. I clicked on floor seating, and purchased 4 tickets at £98 each as per the seating plan on the site. This was in May. My tickets have arrived this morning. The face value is £66.50 and they are upper tier seating. I have just spent 30 minutes on the phone going round in circles and being told this is what I clicked on and booked, despite the fact I know I'm not an idiot. I have e mailed WWE… Read Full Review

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Viagogo's Response to Morwen56's Review

Written on: 30/10/2014

Hi there,

Customer service is important to us and we are so sorry to hear you've had a bad experience.

Could we please have your transaction ID so this can be investigated?

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

My transaction ID is 4326123. Please bear in mind there was upper tier seating available when I booked these seats, at around £58. Why would I have paid £98 for something I could buy cheaper if I wanted to sit there. I clicked orange floor seating. I was told by the gentleman I spoke to earlier that I should have called you to book. Why do you have an online booking section if you are going to send tickets completely different to what is requested?

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

I am not sure if the mods have not posted my reply with the transaction ID, not sure if I'm allowed to put it on here. There were upper tier tickets available when I booked for £58. Why would I pay £98 for something I could get £40 cheaper? I was also told if I'd called your company it would have been better. Why do you have an online booking facility if its this unreliable?

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Morwen56's reply to Morwen56's Comment

Written on: 30/10/2014

As a further piece of information to this, please be advised I have reported this to the Trading Standards office. I have just spoken to another adviser at your office and have pretty much been told the seats are only specified in a certain category and block (despite being told on the phone 3 months ago by yourselves I had floor seats booked) and technically, somebody could have paid the £58 and got the seats in the floor section I booked and have paid £98 for. This is misrepresentaion, if you cannot book in a specific part of a venue, your website should not lead you to believe that you can.

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Morwen56's reply to Morwen56's Comment

Written on: 30/10/2014

4326123 is my transaction ID by the way, if you would care to go back and look at my original order in May, in which I clearly booked floor seats.

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Viagogo's reply to Morwen56's Comment

Written on: 30/10/2014

Unfortunately, without a transaction ID, we are unable to locate your order and therefore cannot investigate your case. If the site is not letting you post it, please email us on customermail @ viagogo . com.

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 30/10/2014

I have e mailed my reference number to the address you posted.

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Viagogo's reply to Morwen56's Comment

Written on: 31/10/2014

Hi Morwen56, the comments with your transaction ID have now come through, thank you.

We will look into your case now, and will be in touch shortly.

Kind regards,
viagogo

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Morwen56's reply to Viagogo's Comment

Written on: 31/10/2014

I have had an e mail from your company stating they can see nothing wrong with the tickets they have sent. Clearly there is, upper tier tickets were not listed at £98, nor would I have paid that for them when upper tier tickets were available at the time for £58. I was told by a young lady I spoke to on the phone at your office yesterday that the people you buy a block of tickets from do not give any information other than block numbers at the venue, and when you recieve them you just send them out, regardless of where the seats are in the venue, what has been paid for them or which part of the arena was requested in the original order. You can look at this any way you like, this is misselling and bad business practice, you are fraudulently selling tickets to people after misinforming them of what they will be receiving, and to be patronised on the phone by your customer service staff just adds insult to injury. I am now leaving this in the hands of the Trading Standards Office and have also taken legal advice. If anyone wants a bit of background on this company, look up online an episode of Channel 4's Dispatches from 2012, where undercover reporters investigated this company. I had none of this information available to me at the time, I trusted that any ticket vendor the WWE site sent me to would be reputable. I now know better and will go out of my way to spread the word about this company. All I wanted was the tickets I had originally ordered and paid for, I didn't care I was paying a little over the face value for them, but this has totally ruined for me an event I have been looking forward to for 6 months. By the time I have finished with this outing, with ticket costs, travel costs and other expenses like food etc, I will have spent around £700 to sit at the back of an arena watching several ants wrestling, I might as well have waited till a couple of weeks ago and paid far less money to buy the ones that were left. Just as an end note, your staff member told me on the phone yesterday not to worry as there was a big screen up at the venue to see the action. Had I wanted to see the matches on a screen, I could have stayed at home and watched it for free on tv.....

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Andiamo's Response to Morwen56's Review

Written on: 02/11/2014

Wondering why you chose to link to Viagogo from the WWE website, when there is also a direct link to Bookings Direct (a primary booking agent) where you could have bought your tickets at face value. You say that you are aware that Viagogo is a marketplace.

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Morwen56's reply to Andiamo's Comment

Written on: 02/11/2014

Yes, I am. However I am also aware they block buy tickets. They were the site I got to that had tickets available in the area I wanted them, which is what I selected. If they can't arrange tickets where you select them, why do they give you an option of where you want to be? And that, no matter which way you look at it, is misselling. They should stick to being a marketplace for private sellers and leave the rest to reputable booking agents. The one thing I am furious about is a girl I spoke to telling me if I had seleted upper tier booking and paid £58 which is what upper tier tickets were priced at on the site, I could well have recieved the £98 floor tickets I had paid for. So basically, she has admitted it on a recorded customer service call. Do you consider that good business practice?

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Andiamo's reply to Morwen56's Comment

Written on: 03/11/2014

No, I do not consider it good business practice if you don't receive an item (any item) which is not as described.
I think you are saying you selected and paid for floor tickets and were sent upper tier tickets.
If that is the case (and excuse if I've got it wrong), then you will have your original confirmation email from Viagogo to prove it. If you send a copy of this email to Viagogo, they WILL refund you as per their guarantee and the ticket seller will not be paid.

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Morwen56's reply to Andiamo's Comment

Written on: 04/11/2014

Just to add a comment to this. I would like to thank the very nice young lady who called me yesterday from viagogo and admitted they may have in fact misled me and caused some confusion following a call I made last July where I was told I had floor seats. She kindly refunded my booking fee and vat as a goodwill gesture which I appreciate. Sadly the tickets can't be changed at this stage as the event is next Monday but at least knowing I have made my point and had it acknowledged means a lot, and I'll try to enjoy it from the seats I have.

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Andiamo's reply to Morwen56's Comment

Written on: 04/11/2014

I am delighted for you and hope you have a wonderful evening.

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“Please HELP before it is too late.”

Written on: 30/10/2014 by KWANMK (1 review written)

Hi, According to UPS(1ZX0565R0498316476) my ticket(id:4725881) is being held in Leeds for a few days and cannot be delivered because of some reason. Since I would not be Hong Kong after 04NOV, I am sending this email to request for a redirection of my tickets to the hotel in London. The redirection CAN ONLY BE DONE my Viagogo according to UPS! Please help before it is too late. Viagogo are selling tickets as well as services to their customers. You should try the best to help and you take the… Read Full Review

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“Rolling Stones Concert Adelaide SA”

Written on: 29/10/2014 by terryC68 (1 review written)

This was THE best concert! The tickets arrived in time, there were no hassles getting in and the seats were fantastic! The tickets were way above market price but since I purchased them prior to the release date in Australia I expected to pay more than the ticket price. They were worth every cent!… Read Full Review

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“the show was the very best i have see in a very long...”

Written on: 28/10/2014 by pontiac77 (1 review written)

the show was the very best i have see in a very long time and will pay to see them again or either shows lick the rolling stone to came to south Australia i Hurt the consent was the best in a very long time to come to south Australia… Read Full Review

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“These people are criminals BUYER BEWARD!!”

Written on: 26/10/2014

I bought a ticket from these guys for 2200 Euros for the FIFA Basketball final in Madrid. The ticket got me in the door, but there was no seat in the arena that matched my ticket. The stadium staff asked me to leave since I did not have a ticket that matched a seat. When I went back to them on their ticket guarantee they asked me for proof which I provided. They determined I must have been in the wrong sections! I was escorted to the area of the seat by the usher, but my ticket said number… Read Full Review

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Andiamo's Comment

Written on: 27/10/2014

Be careful who you are calling criminal - you didn't buy a ticket from Viagogo, you bought it from the individual seller who listed it on Viagogo.

I think you will find that Viagogo are actually an honest and honorable company, and if you can obtain proof that your seat did not exist (try finding a seating plan online) Viagogo will indeed offer you a full refund.

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Morwen56's Comment

Written on: 01/11/2014

No, they are really not. They block buy tickets from places like Ticketmaster through a number of different credit cards as only so many purchases can be made on each one, then add more to the face value and sell them on. They don't send you the tickets you have paid for necessarily, just ANY tickets for the venue, so booking early to get a better seat makes not an ounce of difference as they will just allocate you ticket numbers from the batch they have. So having a plan of an auditorium where you can select an area you would like a ticket are a complete waste of time., despite what you paid and where you booked for at a venue. Plus, if its a private seller listing tickets and they are touting themselves as a reputable company, should they not at least be ensuring they are middle men for genuine tickets?

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Andiamo's Comment

Written on: 02/11/2014

Viagogo DO act as the middle-man and the majority of their tickets are listed by the general public - not by Viagogo although I am aware that a Channel 4 programme gave a different impression. Do you really think that Viagogo bought a fraudulent ticket from Ticketmaster for a seat that didn't exist?
They have a safety measure in place to ensure the buyer receives the correct ticket. The way they do this is that they do not pay the seller until at least 10 days after the event. This gives the buyer ample time to complain if they have received the wrong ticket..
Have you actually found a seating plan of the venue and sent it to Viagogo to prove that your seat did not exist, therefore making it fraudulent?
I see you have posted another complaint saying you were sent tickets for the wrong section of another venue. That should be simple to sort out as I am guessing you have a copy of your original booking and confirmation from Viagogo.

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“why”

Written on: 25/10/2014 by Evana456 (1 review written)

I was unsure how reliable Viagogo was but it seemed the only way to get late tickets. Tickets arrived when Viagogo had reckoned (not immed immediately). So it all went well. However I think all costs should be stated up front because there were two add-ons which substantially increased the cost. Otherwise good… Read Full Review

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“Fantastic service and communication”

Written on: 11/10/2014 by Scarlett322 (1 review written)

I liked you could contact them and they answered my emails very quickly very satisfied they went out there way… Read Full Review

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“claiming tickets not released........”

Written on: 10/10/2014 by foot88 (1 review written)

As a group of friends we bought 6 tickets to Paolo Nutini the end of this month. Great the tickets came within 1 week of purchase! A friend decides she'll come, event sold out so we buy 1 ticket from viagogo....months ago. No ticket. Its now 3 weeks before the event andthey wont answer my emails. The promptness of my other tickets contradicts their "tickets released 2 weeks prior to event".....it cost us double too. Not much faith in it arriving now… Read Full Review

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Viagogocs's Response to foot88's Review

Written on: 10/10/2014

Hi there,

Could we please have your transaction ID so we can get an update for you?

Kind regards,
viagogo

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Foot88's reply to Viagogocs's Comment

Written on: 17/10/2014

Yes please -id

4460320

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“Great Seats At The Last Minute”

Written on: 09/10/2014

I obtained great seats as a last minute booking decision for my Daughter,(as a surprise gift). I found your site, and managed to book two front row seats the afternoon of the Justin Timberlake concert. When it looked as though it was impossible to obtain tickets to this sold out event. Thanks, as she had a fantastic night out… Read Full Review

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“Treated like criminals AVOID VIAGOGO ”

Written on: 08/10/2014 by jade2909 (1 review written)

I bought my boyfriend and 10 year son two Barcelona Fc tickets for £135 as a birthday present for my son. The tickets hadn't arrived two days before they were due to fly to Barcelona, then I was informed the tickets had to be collected from a hotel in Barcelona prior to the match. When they arrived at the hotel they were told to lie about where they had got the tickets, which were two season tickets "Say they belong to a friend" were the Viagogo workers exact words. They got to the stadium… Read Full Review

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Viagogocs's Response to jade2909's Review

Written on: 08/10/2014

Hi,

We are so sorry to hear you have had a poor experience with us. Customer service is very important to us and we're sorry that you have been let down.

Please could we have your transaction ID so we can look into your issue further?

Kind regards,
viagogo

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Morwen56's Response to jade2909's Review

Written on: 01/11/2014

Yes having paid twice as much as the tickets are worth for mine, and being stuck at the back of an arena when I actually booked in May to get good seats, thats pretty much their reasoning with me. "Well you have tickets to gain access to the venue". Yes, thats great, but I could have booked the tickets I have at half the cost about 3 weeks ago if I didn't want to see much.....

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“Great way to get tickets to events!”

Written on: 02/10/2014 by ctj45 (1 review written)

We were going to be in Cologne for 5 days and were looking for a soccer game of good standard that was nearby. We found that Bayer Leverkusen were playing at home. The game was listed for a Tuesday night but not confirmed. We learnt later that this was pretty standard as it depended on lots of other fixture issues, but I was reluctant to buy tickets that were not confirmed as it may have been when we had other commitments. We kept an eye on viagogo and saw the final date was the Wednesday… Read Full Review

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“tickets please”

Written on: 30/09/2014 by McMillankv476 (1 review written)

Just send my tickets. 200 hundred quid paid, promised by courier. Still waiting… Read Full Review

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Viagogocs's Comment

Written on: 09/10/2014

Hi,

Please could we have your transaction ID and we'll get an update for you?

Kind regards,
viagogo

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“Great tickets - Yankees v Orioles”

Written on: 29/09/2014 by Hopperho495 (1 review written)

I wanted tix to a Yankees game when visiting New York from Australia. I received tix months before we left and they were fantastic tickets. I did not have any concerns at all and would use viagogo again. As an extra bonus it was Derek Jeters last home game so atmosphere was amazing… Read Full Review

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“Beware, arbitrary deductions for sellers - DISHONEST”

Written on: 24/09/2014 by SimonSaysListen (1 review written)

Be careful selling your spare tickets on Viagogo, they have (and have used in my case) a loophole in their terms and conditions which allows them to make an arbitrary deduction from your payment WITHOUT consulting you in advance. This was due to an honest mistake on my part in the ticket listing. I was already selling the spare tickets at below cost price and am now nursing even bigger losses. And remember, whether you are a buyer or seller, Viagogo moved to Switzerland a few years ago to… Read Full Review

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Andiamo's Response to SimonSaysListen's Review

Written on: 25/09/2014

I notice you posted the same review on Trustpilot, and Viagogo replied to you explaining that because you had not listed the tickets as "restricted view" (as printed on the ticket) they had offered the buyer a £10 on each ticket.
Sounds fair to me.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

The issue here was that they didn't contact me to discuss it before taking this action. It came as a complete surprise that they deducted money from the payment a week after the event and two weeks after agreeing this with the buyer. These tickets were sold at a 25% discount to the face value even before viagogo's deduction. They also blatantly lied to me when I asked a different question about this transaction. Viagogo are dishonest.

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

..but it's all laid out very clearly in the Terms & Conditions. The seller has to provide the exact tickets listed.
The decision to sell them at 25% below face value was yours, not Viagogo's. I don't think it is unreasonable of the the buyer to ask for an extra discount when they didn't receive the tickets they were expecting. I think you have to commend Viagogo for keeping their guarantee promise to the buyer, and don't understand why you expect them to pay for your mistake.
By the way, you are correct in stating that Viagogo is now a Swiss company - but Switzerland is not exactly a 3rd world lawless country! Their consumer laws are far more stringent than those in the UK.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

I wasn't expecting them to pay for my mistake. But it's reasonable to expect them to communicate fully, openly and honestly regarding an issue that the buyer raised. And not to blatantly lie about it when I asked them a straight question.

Regarding Swiss law, yes, what you say is true. But enforcing consumer issues from the UK with a Swiss company is impractical and costly. Why would a company operating in the UK move to Switzerland? Two reasons: to avoid UK tax on their UK business operations and to avoid UK regulation on their UK business operations.

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

I have no idea what question you asked them, or what their answer was so I cannot possibly comment.
They had no reason to inform you that they were deducting any money from you as it so clearly laid out in their Ts & Cs.
They still have a physical presence in the UK in the form of a fully-manned office, and they operate fully within UK laws.
I understand their main reason for relocating to Switzerland was to avoid a Supreme Court Judgement that was forcing them to name the sellers of Ruby Union tickets. I am sure most sellers would prefer to remain anonymous.
Ofcourse they pay tax on their UK business operations.

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Simonsayslisten's reply to Andiamo's Comment

Written on: 25/09/2014

Viagogo do not operate fully within UK laws - as you stated, they left the UK to avoid a UK Court Judgement - that is not operating fully within UK laws, but a deliberate and intentional act to avoid compliance with UK law and a UK court.

Viagogo terms and conditions are a contract between the buyer or seller and their Swiss company, "viagogo AG" not a UK company or office.

Their terms and conditions state: "Governing Law. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo AG is registered in Switzerland, Company No. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue de Lyon 109, 1203 Geneva, Switzerland".

Viagogo operate under Swiss law, not UK law, but they are operating in the UK. This makes them practically untouchable to the average UK consumer who is effectively unable to take legal action in Switzerland.

Viagogo's customer service centre is based in Switzerland, not in the UK with a Swiss phone number and Swiss staff.

Viagogo operate a very shady business as detailed in a Channel 4 Dispatches programme which Viagogo unsuccessfully attempted to have gagged in court.

Do you Andiamo work for Viagogo or are you affiliated with them in anyway?

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Andiamo's reply to Simonsayslisten's Comment

Written on: 25/09/2014

No, I do not work for Viagogo. The only affiliation I have with them is the fact that I have bought the odd pair of tickets from them in the past.
It's very easy to find Viagogo's London address and telephone number - sadly reviewcentre won't allow me to post them here, but a quick trawl of the internet will reveal them to you.
They provide a platform for others to buy and sell tickets. Nothing shady at all. Everything on their website is very clear, including the face value of the tickets and the fact that they buyer may be paying more or less than that.
I really don't understand why you would be taking them to a UK court. They haven't done anything wrong. There was no "loophole" as you mentioned. You made a mistake and were charged for it according to the Ts & Cs on the website. That may be an irritation for you, but it certainly is not a crime on Viagogo's part.

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“It is Safe”

Written on: 23/09/2014 by JayvionRomero479 (1 review written)

I wanted to go to Robbie Williams but concerts were sold out. I found via gogo and bought 2 tickets. They were more than face value but I didn't care. I was a little nervous entering the venue worried my tickets may have been duplicates, but no all good. It was a legitimate transaction and I got to experience the best concert of my life to date. Thank you Viagogo :)… Read Full Review

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