Viagogo Reviews - www.viagogo.co.uk

Click here if this is your business
★★★☆☆
3.1 / 5
55% of users recommend this
Click here if this is your business
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Viagogo - www.viagogo.co.uk - Ask a question now

Media Gallery for Viagogo - www.viagogo.co.uk

Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Absolute joke of a company ”

Written on: 04/07/2014 by JulieFuller9 (1 review written)

After buying 4 VIP Monty Python tickets in December 2013, I was called by Viagogo who told me that the tickets weren't VIP tickets. They cost well over 1000GBP. I spoke to a myriad of people, majority of whom were extremely unhelpful. After 1 month of negotiating, a fair voucher compensation was reached of 750GBP. I used this to purchase 4 Penn and Teller tickets in May 2014. 2 days before the show, Viagogo called me saying that I couldn't use those tickets and they were willing to give me… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Response to JulieFuller9's Review

Written on: 04/07/2014

You have to give Viagogo some credit for advising you that the tickets you had been sent were no as described, rather than allow you to find out yourself when it would have been too late to do anything about it.
Prices and description of tickets are down to the individual seller, not Viagogo who seem to have at least tried to act honorably in this instance.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Juliefuller9's reply to Andiamo's Comment

Written on: 04/07/2014

Yes person who clearly works for Viagogo. Whatever you say.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's reply to Juliefuller9's Comment

Written on: 05/07/2014

No, I absolutely do NOT work for Viagogo! Check out other reviews on this site and you will see they are quite capable of answering for themselves. I note that they did reply to you on Trustpilot and confirmed they had sent you vouchers for the correct amount.
It seems you were incredibly unlucky to have been let down by two rogue sellers in a row and Viagogo did their best to sort things out.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Juliefuller9's reply to Andiamo's Comment

Written on: 05/07/2014

I would probably stop giving your input when it wasn't asked for. Anyway, good bye stranger.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rosetheyounger's reply to Juliefuller9's Comment

Written on: 05/07/2014

An open forum means that anyone can join in the conversation and sometimes it needs another point of view to get things into perspective. In this instance you have had a terrible experience with Viagogo who have tried to put things right. On Trustpilot you have noted that no amount of apologies will help. They stepped in, in the first instance to avoid any disappointment you may have faced, as they did in the second instance. They then compensated you. Obviously, the situation was far from ideal but I cannot see what else they could have done.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Juliefuller9's reply to Rosetheyounger's Comment

Written on: 05/07/2014

Your opinion means so much to me. Viagogo are absolutely fantastic. What a great company. Thanks for your validation. Good bye.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rosetheyounger's reply to Juliefuller9's Comment

Written on: 05/07/2014

So pleased to hear you appreciate how they tried to help.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Juliefuller9's reply to Rosetheyounger's Comment

Written on: 05/07/2014

You bet. *high five. Love Viagogo. Can't wait to get ripped off again and plans completely ruined. Have a great day you complete stranger you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rosetheyounger's reply to Juliefuller9's Comment

Written on: 06/07/2014

Didn't realise your last comment but one was sarcastic. Sorry - didn't mean to upset you more than you already are.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 9 Comments

“Two good experiences”

Written on: 02/07/2014

I have used viagogo twice now. I had looked at them for Monty Python tickets, but wasn't sure if I could trust this site. However, I then wanted a ticket for Roland Garros and they were the official re-sale partner. I ordered my Roland Garros ticket and that all worked out fine. All ticketing done on-line. I then decided to try my luck for the Monty Python show as well. Until we got to the door, I was still worried that the tickets might not be real, but they were. And I paid less than half… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Out of pocket by £219-99 because tickets were not valid!”

Written on: 26/06/2014

I bought 2 tickets, from Viagogo, in Feb., to see Eric Clapton at Leeds Arena on June 22nd. 2014. They cost me £219-99. The tickets arrived on A4 sheets of paper. When we presented them at the event, the scanner did not recognise the bar code and we were told to get them re-printed at the Box Office. This we did, but they were still not accepted and were classed as VOID. To see the show, we had to buy new tickets at a cost of £135-50. The whole experience was very upsetting and embarrassing… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Robbie Williams Tickets”

Written on: 25/06/2014

First class service. Bought ticket 7 days in advance of concert. Arrived 3 days before event. Easily tracked through UPS so knew when they would arrive. This is the best part....Paid just over half the face value plus shipping costs!..Wouldn't hesitate to use VIAGOGO in the future… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“If i could i would give ZERO stars”

Written on: 24/06/2014 by Julzeuro (1 review written)

Where do i start. Tried to sell eurovision tickets. UPS lost them on way to buyer. Someone in viagogo who clearly doesnt know how to do their job properly processes this incorrectly and 1.5 months later i am still waiting for my money. Each time i call i get told its going to be another week (have been calling for a few weeks now) but i just called now and have been told its going to be another 2 weeks!!!!! Why you ask? No reason it just will. I guess i was lied to last time i called. So thats… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do Not Use”

Written on: 24/06/2014 by McCoy207 (1 review written)

After spending £400 on tickets which have been lost, I have contacted Viagogo several times over a 6 week period and haven't even been acknowledged, let alone offered help or support. Shockingly unprofessional. They take the money and run… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No problems whatsoever!”

Written on: 21/06/2014 by Heima (1 review written)

Have bought tickets to One Direction on Wembley with quite an advance, was worrying a bit after reading all these reviewes, but tickets arrived on time, well packed, with conformation e-mail, tracking number ect. paid more, but, well, I was ready to pay more. Had a great evening with my daughter. All questions are quickly answered, but service is not personal in any way. And, actually, after reading all these reviewes I feel just lucky. But probably will use it again, because the whole… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent Level of Service”

Written on: 20/06/2014

Well, I fancied a trip to Royal Ascot this weekend and was advised by the Royal Ascot website to try Viagogo. Wasn't sure what to expect, so expected very little and ended up with a great level of service. Tickets have turned up today (genuine) and were face value. Money didn't leave my account until today and the tracking system via UPS kept me updated all the way. Customer Services also reassured me that the tickets would arrive in time, and they did. So...happy days and can't wait for… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Dont use this company”

Written on: 20/06/2014 by Ruizcc409 (1 review written)

I bought4 tickets for a real madrid game, row 13 behind the goal and was charged over 600 euro's for the tickets, which I thought was expensive but was happy to pay for the event. However when I collected the tickets in Madrid they were row 3 of the third tier up, in totally in the wrong place and the face value of them was 200 euro. I wrote to viagogo when I came home and they said to send copies of the tickets to them as there may have been a mistake. I did this and have heard nothing else… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Over Priced, unresponsive then closed my account”

Written on: 19/06/2014 by theonlyjw (1 review written)

Yes, Viagogo, I order tickets which I discovered were hugely over priced,I tried to cancel, not a response. about two weeks later I received a mail from them telling me that some of the their security criteria had not been met and they are closing my account. Not tickets, nothing , OK they took my money, no problem I complain, they close the account without delivering anything, isn't this theft? PLEASE do not use this service, avoid them they are not interesting in anything but taking your… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ivanseaton's Response to theonlyjw's Review

Written on: 19/07/2014

Did you ever get money back? Seems dodgy

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“caution for all!!!!”

Written on: 19/06/2014 by TristanDelaney1977 (1 review written)

It is now 1day before my lift leaves (at 7.00 am) for a weekend festival in France. I am still just receiving the same generic email from Viagogo. Explaining I will receive my tickets on plenty time for the event. Now I dont think I'm alone is saying the day before is not plenty of time. I booked this ticket 4 months ago. They sent me an eticket but then immediately told me it was void. The seller was no longer selling the ticket. It took 3 months to finally get one of the imbeciles that work… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Never received tickets to 1D and Viagogo never refunded me”

Written on: 18/06/2014 by Garcial1 (1 review written)

I bought tickets to the One Direction concert in Wembley, London June 2014 through Viagogo. One of the statements in their website is that if the tickets from the vendor do not arrive to the buyer they will refund your money back. Well, that is exactly what happened to me: the tickets to the concert never arrived, all I received was a letter from the vendor stating that I had to collect the tickets myself from the concert venue. At the concert venue they refused to give me any tickets… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Fraud Identification”

Written on: 18/06/2014 by Amymal (1 review written)

At first, I want to apology for my bad english. I bought a ticket on viagogo and they wanted a copy of my ID card so I sent it to them. Then they sent me this email : "Your order with transaction ID xxxx is confirmed" so I was glad that everything is alright. But few hours ago, they sent me another email and they wanted a copy of my ID again..It was the same email as before. So I sent them copy of my ID card again, and after that, they send me this email: "subject: Fraud Identification. Dear… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Response to Amymal's Review

Written on: 20/06/2014

Why did they want your ID card - this is not something they usually ask for? Did your credit card transaction go through?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Not worth all the worry! Tickets were great! Would...”

Written on: 17/06/2014 by maddie31 (1 review written)

When I first purchased my tickets to go and see One Direction at Wembley, I didn't think twice about using this website, it looked real and reliable. My tickets were double (104£ instead of 50£) but since the main website was frozen from all the tickets being sold and worrying about my daughter not going to go at all, I bought the tickets from viagogo. 2 weeks before I received the tickets, I was watching tv when I saw a documenter on people never receiving their concert tickets on viagogo… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Avoid this company or face disappointment ”

Written on: 16/06/2014 by MalakiGray437 (1 review written)

I ordered great seated tickets for a wwe event 4 weeks prior to the event via the viagogo website only to be told on the event only to be told on the day that the tickets were not available and was only given an apology they birthday ruined and nothing was done about it, it's been 4 weeks and I have yet to receive my refund. Please avoid as they advertise tickets that' they do not have!… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Konudima's Comment

Written on: 17/06/2014

You are absolutely right!!! This is my short story about this rip off company:

I am writing from Russia, Moscow. Once I had a bad experience of working with Viagogo site. I bought tickets for George Michael concert in London in 2012 (if I remember correctly) and Viagogo swindled me and let me down! When we arrived at London with my wife and spent about 1 hour in a long line we were told by the entrance manager that our tickets for the concert were cancelled and we could not enter the concert, so we had to buy new ones again!
NEVER EVER USE VIAGOGO FOR BUYING ANYTHING!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Comment

Written on: 20/06/2014

Did you send the fake tickets back to Viagogo for a refund?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments

“Shocking and dishonest”

Written on: 13/06/2014 by 265Casey (1 review written)

Have been unable to get any answers from this company for ticket that was personally handed in to their offices, correctly addressed and listed. They have NOT paid us any money NOR have they returned the "unsold ticket" if that is the case. WHY are they allowed to remain in business ?? This is a fraudulent practice. If the ticket was unsold why have they not returned it to us? Despite endless calls we are still waiting for someone to get back to us. Why would anyone want to do business… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Comment

Written on: 13/06/2014

Once you had handed the ticket in, did you check that it was listed on the Viagogo website? Did you receive an email confirming that it was listed for LMS?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Veryangrycustomeranotherone's Comment

Written on: 13/06/2014

Never received email and spent most of next day calling to ask why it wasn't listed on their site. They said they were looking into it and would call us back which of course they never did - finally spoke to someone called Mirhaid who said she was very on the case as they realised there must be an error and would def call us back and nothing. So concert long gone and still we can't get in touch with them. Now thinking of turning up with legal presence and demanding a response.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Comment

Written on: 15/06/2014

How distressing. Believe it or not, Viagogo is an honorable company but it does look like a rogue employee may have decided to use your ticket himself. Hope you got a receipt when you handed it in, or at least the name of the person you gave it to.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments

“Excellent service”

Written on: 11/06/2014 by Tanialidd (1 review written)

I purchased a ticket for 1D at wembley. It was a last minute purchase late on the Wednesday evening the concert being on the Sunday. I did worry slightly after reading the reviews that the ticket would not arrive on time or in fact be a fake! I did not need to worry. The ticket came by special delivery by Royal Mail as specified in my confirmation email from Viagogo on the Saturday morning. No problems getting into the stadium as the ticket was genuine. Would definitely use Viagogo again… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Konudima's Response to Tanialidd's Review

Written on: 17/06/2014

I am sure this review was written by Viagogo employees. I think this is a rip off company which works illegally and must be put in jail.
Dima from Moscow, Russia

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Super”

Written on: 10/06/2014 by AlysonAlexander (1 review written)

After order tickets for Robbie Williams via smart could ticket.com only to find out I been scammed Booked tickets with virago go they arrived today 10th June as expected thanks a lot.A really good service from start to finish with regular email updates… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Upset”

Written on: 03/06/2014 by Suuske78 (1 review written)

I ordered my one direction tickets for 8/6 in january those were the best ones available at that time... I paid 228 pounds for 2 43 pounds tickets in block 502 so way up high :( now i see they sell better tickets... Can I replace them????… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andiamo's Response to Suuske78's Review

Written on: 04/06/2014

I think that all sales on Viagogo are final - but ofcourse you can always sell your unwanted tickets on Viagogo or any of the other re-selling sites.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“very unhappy South Africa concert 2015”

Written on: 02/06/2014

Ref 4292512 I purchased tickets for 1 Direction concert in South Africa 2015 on Friday 23rd May 2014. When I went on, chose tickets in the stand no 219, bought 4 tickets, and when receiving my confirmation, the tickets were not in the stand but said green field standing, I would have never bought tickets there as my daughter is only 12 and would not be allowed on the field, I immediately emailed and asked why that is....second fear appeared when I saw on the confirmation that is says your… Read Full Review

Visit viagogo.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
viagogo.co.uk