Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
2346
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Viagogo - www.viagogo.co.uk - Ask a question now

Media Gallery for Viagogo - www.viagogo.co.uk

Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Avoid”

Written on: 13/11/2015 by MacGregor206 (1 review written)

Via Google does not do anything illegal but it feels like it should be. Ordered tickets in June for October event Received the wrong tickets the day before event Via Google not answering emails or phone… Read Full Review

Visit viagogo.co.uk
Report this review

“AVOID!!!! BUYER BEWARE!!!!!”

Written on: 12/11/2015 by ride84 (1 review written)

They should be sent into prison for misleading honest people! How dare they???? Are you serious????!!!! Their ip address should be investigated after and the customers should take immediate legal steps against them!!!!Once you pay for any tickets on this site, you'll never, i mean, never ever will see your ticket and your money!!!! Alert i had to go to my local bank to get back my money and get refunded by legal action, so please beware of getting yourself in a hard situation!!!!Waste of money… Read Full Review

Visit viagogo.co.uk
Report this review

“Fake Ticket”

Written on: 12/11/2015 by Hillaryy116 (1 review written)

Purchased Taylor Swift tickets for a show in Brisbane and when I downloaded them they were not real. I contacted them, they said they would fix it but they just started ignoring my messages… Read Full Review

Visit viagogo.co.uk

Ride84's Comment

Written on: 12/11/2015

They should be sent into prison for misleading honest people!How dare they? ViaGoGo,you're taking other people's money!How dare you???ARE YOU SERIOUS?!! Their IP address should be investigated after and the cheated customers should take immediate legal steps against them!!

Reply to this comment
Report this review Read 1 Comment

“lost £242 because Viagogo did not upload my tickets...”

Written on: 11/11/2015 by JuliaMcCarty (1 review written)

I bought tickets for one of the Rugby world cup matches. These were for collection on match day from a Viagogo collection point. Approximately 2 weeks before the match I uploaded my tickets for sale on the Viagogo website and I was asked to send them my tickets. I explained that they already had the tickets. I kept getting emails asking for the tickets and after endless amounts of emails and phone calls they were never uploaded and as a result I lost £242.The customer services kept telling me… Read Full Review

Visit viagogo.co.uk
Report this review

“Ticket Touts”

Written on: 10/11/2015 by Tennisfan60 (1 review written)

Is it against the law to re-sell concert tickets on the secondary market? Under UK law, it is not illegal to re-sell tickets for concerts, although a street-trading license is required by law in order to sell items on a street corner. In addition, it is sometimes possible for a concert promoter to bring civil proceedings against someone reselling a ticket, but this does not often happen in practice. It is illegal but Viagogo practice this and apparently legally. I paid £254.49 over the face… Read Full Review

Visit viagogo.co.uk

Andiamo's Response to Tennisfan60's Review

Written on: 11/11/2015

It may surprise you to know that it is not against the law to re-sell tickets. As long as the buyer is made aware of the original face value and the location of the seats, then it is all legal. The new consumer protection act which came info force at the end of October confirms this. Viagogo do not actually own or sell the tickets; they act as a broker and take a commission for doing so. Also not an illegal practice.

Reply to this comment
Report this review Read 1 Comment

“Worst service ever- flew abroad for nothing.”

Written on: 10/11/2015 by MadilynnMead368 (1 review written)

Booked 4 tickets in March (8 months prior to gig) to see Madonna in berlin, paid for flights, entertainment and a hotel for 5 days to make a break out of it. Viagogo assured me that tickets would be with me 3 days prior to the event, then they asked for an address in Berlin, frantically emailing them asking them where my 700 euro's worth of tickets are? then 22 hours before the event, they send me an email saying sorry but we are unable to provide you with thickets, we have processed a… Read Full Review

Visit viagogo.co.uk
Report this review

“Avoid”

Written on: 08/11/2015 by pfGilliam278 (1 review written)

Bought 2 tickets for a concert in November three months in advance and it was a birthday surprise for my partner. Tickets should arrive 3day before the event but they never did! Instead I've got a phone call from viagogo 1day before concert, just to let me know that tickets are not available! Tickets were refunded but it was a massive disappointment...I've managed to find last minute tickets but seats were not that good. I will never ever use viagogo again… Read Full Review

Visit viagogo.co.uk
Report this review

“ Avoid like the plague. Viagogo can't tell a thing...”

Written on: 31/10/2015 by TravisCarson269 (1 review written)

Avoid like the plague. Viagogo can't tell a thing about the tickets which i ordered last week. The company is a joke. After a week I have had no update. The tickets are being shipped from Germany and I am leaving next week. I was told the seller would be shipping last Friday and still no update on my account. … Read Full Review

Visit viagogo.co.uk
Report this review

“a complete waste of money”

Written on: 30/10/2015 by Arturou1966 (1 review written)

never recieved tickets for barca match,see tou in court viagogo and on watchdog rogue traders,bunch of cxx merchants… Read Full Review

Visit viagogo.co.uk
Report this review

“sold my tickets over there they told me they have...”

Written on: 29/10/2015 by Esperanzao6 (1 review written)

sold my tickets over there they told me they have processed payments to Paypal. then they wrote payment failed. contacted Paypal they told me that viagogo never sent anything. sent viagogo customer support hundreds of mails and they didn`t reply… Read Full Review

Visit viagogo.co.uk
Report this review

“Worst service flew abroad for nothing...!”

Written on: 06/10/2015 by Tiana289 (1 review written)

I ordered tickets for my wife and I to see Florence against the machine in London, we flew specially at this specific time because of the show from Israel. I updated all the time before our trip that i foresee a problem with delivery and that i wont get my tickets on time, gave my hotel address schedule everything including phone calls, messenger and tons of emails to give them time to send the tickets on time all this weeks ahead. as you can guess we didn't see the show and they mailed me… Read Full Review

Visit viagogo.co.uk
Report this review

“DO NOT USE THIS COMPANY”

Written on: 06/10/2015 by jsocrates (1 review written)

So I bought 2 U2 tickets for the 1st Berlin show and they notify me 4 hours before the concert that I will not be getting my tickets. They have not refunded the $1000.00 that they charged me and have filed with my Credit Card Company to try to get my money back. RIP OFF!!!!!!… Read Full Review

Visit viagogo.co.uk
Report this review

“I purchased tickets for BArry Manilow, under the...”

Written on: 04/10/2015 by BlakeChristie (1 review written)

I purchased tickets for BArry Manilow, under the Heading of PREIMIUM SEATS. What a laugh, the seats are as far away from the stage as possible. When other seats at the front were available, This NO REFUNDS POLICY STINKS!!!!. Do not buy a thing fro this company it is a RIP OFF!!!! BEWARE!!!… Read Full Review

Visit viagogo.co.uk
Report this review

“Unhappy customer with viagogo”

Written on: 18/09/2015 by BrennenKinney239 (1 review written)

i called viagogo for 1 direction tickets booked them they called back 20 minutes later to say the debit card declined. I then booked a couple days later online. Only to find viagogo have taken payment off originally for the payment they phoned which was declined. This leaves me with 2 tickets that I haven't booked. Being a support worker and booking on behalf of vulnerable people find this very off and unsafe leaving people open to fraud. I emailed a couple of days ago and said they would… Read Full Review

Visit viagogo.co.uk
Report this review

“Avoid at all costs. purchased tickets costing Aus 139...”

Written on: 18/09/2015 by bb2233 (1 review written)

Avoid at all costs. purchased tickets costing Aus 139 per ticket plus enormous postage fees. Arrived cost £15 and cannot get money back. Surely this is illegal… Read Full Review

Visit viagogo.co.uk
Report this review

“Lost 500 eur”

Written on: 22/08/2015 by 448Peters (1 review written)

They're selling tickets to matches that have no confirmed date. Was stupid and thought that since the tickets are available the match date must be what it says… Read Full Review

Visit viagogo.co.uk
Report this review

“Was able to see Man City vs Chelsea”

Written on: 21/08/2015 by Porro (1 review written)

Was visiting UK from Trinidad and Tobago. Tickets were sold out. Checked viagogo. They had hospitality section tickets. Pricey but as a non club member and a tourist with a son crazy about Man City, I was able to buy 2 tickets to see the recent match at Etihad Stadium. Details of rating: 1. Payment. Was able to use PayPal so was safe and smooth. 2. Collection procedure: detailed instructions were provided and the process went smoothly. By the way Man City hospitality staff were superb… Read Full Review

Visit viagogo.co.uk
Report this review

“Denied ticket entry to Robbie Williams concert in Lucca”

Written on: 25/07/2015 by gillian.needham (1 review written)

Purchased 4 tickets in Jan 2015 to see RW in concert as a key part of a short holiday in Italy. We were treating friends. When we got to the turnstile our tickets were invalid. The policeman and venue staff seemed relatively unsurprised and seemed familiar with this happening. Clearly Viagogo used fraudulent suppliers and we are nearly 500 Euros down on tickets and much more on overnight accommodation etc. Shocking. No words can convey the humility and upset this has fostered and I have total… Read Full Review

Visit viagogo.co.uk

Viagogo's Response to gillian.needham's Review

Written on: 03/08/2015

Hi,
We are really sorry to hear that!
In case that your problem hasn't been solved, please provide us your order ID and we will investigate your case immediately.

Our apologies if this situation caused you any inconvenient.

Kind regards,
Ana
viagogo

Reply to this comment
Report this review Read 1 Comment

“Viagogo does not deliver”

Written on: 10/07/2015 by Austin33 (1 review written)

I wish I had read these reviews before buying two tickets in January as a birthday present for a relative and friend to see Ed Sheeran on Saturday 11th July 2015. The tickets sold out very quickly when they first went on sale and naively, I paid over the odds for them with Viagogo on that first day of sale. I assumed the transaction would be straightforward but today, just four days before the concert, I have heard from them that the tickets have been left at a check point in a hotel five… Read Full Review

Visit viagogo.co.uk

Mikewilson69's Comment

Written on: 12/07/2015

VIAGOGO actually received 3000 tickets direct from the promoters for each of the three Ed Sheeran concerts at Wembley and sold them at a minimum of £150 each.

Reply to this comment

Viagogo's Comment

Written on: 14/07/2015

Hi Austin33,

Customer service is important to us, and we are so sorry that we've let you down. Could we please take your order ID so we can investigate this and ensure that a refund is processed as soon as possible for you?

Kind regards,
viagogo

Reply to this comment
Report this review Read 2 Comments

“Tickets at twice the price”

Written on: 17/06/2015 by 35Melton (1 review written)

I bought 2 tickets for Take That concert in December for £109 each plus booking fees etc = £263.19. When I printed them for this coming Friday performance they were stated as £59 tickets. I contacted Viagogo - got a not interested standard reply - obviously a common complaint. Lesson learned - never again - Buyers beware of this company … Read Full Review

Visit viagogo.co.uk

Debrajane28's Comment

Written on: 23/06/2015

I too have received tickets at far less face value than purchase price. My tickets for Mrs Browns Boys face value are £22.50 each The price I have paid is £ 68.18 each + VAT Booking fee & delivery a total of over £170. I have contacted Viagogo but not yet had a reply. I will be checking if I have any legal rights though as I feel very strongly that this marked up price can't possibly be legal.

Reply to this comment

Viagogo's Comment

Written on: 03/08/2015

Hi,

viagogo is a marketplace where the seller decides how much they want to ask for their tickets. This can be more than, less than, or the same as the original ticket price. We make this very clear on our website, and ultimately it is up to the buyer to decide whether the price being asked is acceptable to them. We also publish the original face value of the ticket to help buyers make an informed decision.

Kind regards,
Ana
viagogo

Reply to this comment

Moliz's Comment

Written on: 20/07/2015

I also bought 2 tickets through VIAGOGO, for the test match at the Oval for £226.14 (total £452.27) plus a booking fee of £67.84. When the tickets arrived the face value was £75.00 each (total £150.00). A DIFFERENCE OF £302.27.....A LOT OF MONEY.
I have contacted Viagogo but have not heard anything as yet.....
I will be contacting the OVAL ticket office to voice my complaint, advising them of the rip-off that this company is employing to dupe fans.
A trip to the police might also be on the cards.
So my advice is NEVER EVER BUY TICKETS FROM THIS COMPANY <<<<<<<VIAGOGO>>>>>>>>NEVER.

Reply to this comment
Report this review Read 3 Comments
overview
viagogo.co.uk