Viagogo Reviews - www.viagogo.co.uk

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“FRAUDE”

Written on: 15/12/2015 by Maritzah1969 (1 review written)

U2 concert in Barcelona - tickets paid in full in january 2015 , event took place in 05oct 2015 , 3 days before the concert they converted the tickets into e-tkts. once at the concert the same seat was sold twice. VIA GOGO is a fraude!… Read Full Review

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“Awful customer service and you have no right of reply”

Written on: 02/12/2015 by Stewartwilkie (1 review written)

I had sold 2 tickets for a concert that had to be posted out on the 18th November. The ticket company were late delivering the tickets as I was told would be posted to me first class on the 18th. I contacted Viagogo on the 17th to explain the situation as they ask you to do. I was told this would be fine. I received my tickets on the morning of the 19th and immediately got them dropped off to UPS at 1300 to be posted to the buyer. The concert was on the 23rd. UPS took 6 days to deliver so… Read Full Review

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“fake tickets”

Written on: 20/11/2015 by Russellc33 (1 review written)

Viagogo sold a fake ticket to the event. When I came to the stadium ( ATP finals) I was told that this ticket was already used by someone else - so I was not allowed to go. Their customer service is not 24/7, working only 8-8, so I just have to go back home. Awful experience, would never use them again and don't recommend it to anyone… Read Full Review

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“Excellent service no problem at all”

Written on: 18/11/2015 by CristoferThompson (1 review written)

I sold 2 tickets to Jools Holland for 7 November for£109 (I had paid £39 each). These were bought from viagogo very quickly. I have now received the money into my bank account. Very surprised this happened so quickly after reading bad reviews. But thans Viagogo would use you again… Read Full Review

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“ticket not valid as told not downloaded properly”

Written on: 17/11/2015 by 213Fraser (1 review written)

Ordered ticket on website. Followed instructions and printed out what i thought was a valid ticket. Arrived at venue and discovered ticket not valid. Phoned today to complain. After 3 phonecalls and hanging on told ticket was not "downloaded". Explained I followed instructions as per website. Company states tech team had no issues and it was my fault. Weirdly enough they managed to take my payment no problems !… Read Full Review

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“Avoid”

Written on: 13/11/2015 by MacGregor206 (1 review written)

Via Google does not do anything illegal but it feels like it should be. Ordered tickets in June for October event Received the wrong tickets the day before event Via Google not answering emails or phone… Read Full Review

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“AVOID!!!! BUYER BEWARE!!!!!”

Written on: 12/11/2015 by ride84 (1 review written)

They should be sent into prison for misleading honest people! How dare they???? Are you serious????!!!! Their ip address should be investigated after and the customers should take immediate legal steps against them!!!!Once you pay for any tickets on this site, you'll never, i mean, never ever will see your ticket and your money!!!! Alert i had to go to my local bank to get back my money and get refunded by legal action, so please beware of getting yourself in a hard situation!!!!Waste of money… Read Full Review

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“Fake Ticket”

Written on: 12/11/2015 by Hillaryy116 (1 review written)

Purchased Taylor Swift tickets for a show in Brisbane and when I downloaded them they were not real. I contacted them, they said they would fix it but they just started ignoring my messages… Read Full Review

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Ride84's Comment

Written on: 12/11/2015

They should be sent into prison for misleading honest people!How dare they? ViaGoGo,you're taking other people's money!How dare you???ARE YOU SERIOUS?!! Their IP address should be investigated after and the cheated customers should take immediate legal steps against them!!

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“lost £242 because Viagogo did not upload my tickets...”

Written on: 11/11/2015 by JuliaMcCarty (1 review written)

I bought tickets for one of the Rugby world cup matches. These were for collection on match day from a Viagogo collection point. Approximately 2 weeks before the match I uploaded my tickets for sale on the Viagogo website and I was asked to send them my tickets. I explained that they already had the tickets. I kept getting emails asking for the tickets and after endless amounts of emails and phone calls they were never uploaded and as a result I lost £242.The customer services kept telling me… Read Full Review

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“Ticket Touts”

Written on: 10/11/2015 by Tennisfan60 (1 review written)

Is it against the law to re-sell concert tickets on the secondary market? Under UK law, it is not illegal to re-sell tickets for concerts, although a street-trading license is required by law in order to sell items on a street corner. In addition, it is sometimes possible for a concert promoter to bring civil proceedings against someone reselling a ticket, but this does not often happen in practice. It is illegal but Viagogo practice this and apparently legally. I paid £254.49 over the face… Read Full Review

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Andiamo's Response to Tennisfan60's Review

Written on: 11/11/2015

It may surprise you to know that it is not against the law to re-sell tickets. As long as the buyer is made aware of the original face value and the location of the seats, then it is all legal. The new consumer protection act which came info force at the end of October confirms this. Viagogo do not actually own or sell the tickets; they act as a broker and take a commission for doing so. Also not an illegal practice.

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“Worst service ever- flew abroad for nothing.”

Written on: 10/11/2015 by MadilynnMead368 (1 review written)

Booked 4 tickets in March (8 months prior to gig) to see Madonna in berlin, paid for flights, entertainment and a hotel for 5 days to make a break out of it. Viagogo assured me that tickets would be with me 3 days prior to the event, then they asked for an address in Berlin, frantically emailing them asking them where my 700 euro's worth of tickets are? then 22 hours before the event, they send me an email saying sorry but we are unable to provide you with thickets, we have processed a… Read Full Review

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“Avoid”

Written on: 08/11/2015 by pfGilliam278 (1 review written)

Bought 2 tickets for a concert in November three months in advance and it was a birthday surprise for my partner. Tickets should arrive 3day before the event but they never did! Instead I've got a phone call from viagogo 1day before concert, just to let me know that tickets are not available! Tickets were refunded but it was a massive disappointment...I've managed to find last minute tickets but seats were not that good. I will never ever use viagogo again… Read Full Review

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“ Avoid like the plague. Viagogo can't tell a thing...”

Written on: 31/10/2015 by TravisCarson269 (1 review written)

Avoid like the plague. Viagogo can't tell a thing about the tickets which i ordered last week. The company is a joke. After a week I have had no update. The tickets are being shipped from Germany and I am leaving next week. I was told the seller would be shipping last Friday and still no update on my account. … Read Full Review

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“a complete waste of money”

Written on: 30/10/2015 by Arturou1966 (1 review written)

never recieved tickets for barca match,see tou in court viagogo and on watchdog rogue traders,bunch of cxx merchants… Read Full Review

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“sold my tickets over there they told me they have...”

Written on: 29/10/2015 by Esperanzao6 (1 review written)

sold my tickets over there they told me they have processed payments to Paypal. then they wrote payment failed. contacted Paypal they told me that viagogo never sent anything. sent viagogo customer support hundreds of mails and they didn`t reply… Read Full Review

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“Worst service flew abroad for nothing...!”

Written on: 06/10/2015 by Tiana289 (1 review written)

I ordered tickets for my wife and I to see Florence against the machine in London, we flew specially at this specific time because of the show from Israel. I updated all the time before our trip that i foresee a problem with delivery and that i wont get my tickets on time, gave my hotel address schedule everything including phone calls, messenger and tons of emails to give them time to send the tickets on time all this weeks ahead. as you can guess we didn't see the show and they mailed me… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 06/10/2015 by jsocrates (1 review written)

So I bought 2 U2 tickets for the 1st Berlin show and they notify me 4 hours before the concert that I will not be getting my tickets. They have not refunded the $1000.00 that they charged me and have filed with my Credit Card Company to try to get my money back. RIP OFF!!!!!!… Read Full Review

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“I purchased tickets for BArry Manilow, under the...”

Written on: 04/10/2015 by BlakeChristie (1 review written)

I purchased tickets for BArry Manilow, under the Heading of PREIMIUM SEATS. What a laugh, the seats are as far away from the stage as possible. When other seats at the front were available, This NO REFUNDS POLICY STINKS!!!!. Do not buy a thing fro this company it is a RIP OFF!!!! BEWARE!!!… Read Full Review

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“Unhappy customer with viagogo”

Written on: 18/09/2015 by BrennenKinney239 (1 review written)

i called viagogo for 1 direction tickets booked them they called back 20 minutes later to say the debit card declined. I then booked a couple days later online. Only to find viagogo have taken payment off originally for the payment they phoned which was declined. This leaves me with 2 tickets that I haven't booked. Being a support worker and booking on behalf of vulnerable people find this very off and unsafe leaving people open to fraud. I emailed a couple of days ago and said they would… Read Full Review

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“Avoid at all costs. purchased tickets costing Aus 139...”

Written on: 18/09/2015 by bb2233 (1 review written)

Avoid at all costs. purchased tickets costing Aus 139 per ticket plus enormous postage fees. Arrived cost £15 and cannot get money back. Surely this is illegal… Read Full Review

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