Viagogo Reviews - www.viagogo.co.uk

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“total ripoff”

Written on: 02/08/2014 by 394George (1 review written)

This website preys on the ignorance of buyers. I bought concert tickets on behalf of my son which were ridiculously overpriced. There is no way of contacting or cancelling. I would avoid this website like the plague!… Read Full Review

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Andiamo's Comment

Written on: 02/08/2014

But Viagogo make it very clear they are a re-selling website and show the face value of the tickets very prominently. No ticket seller (not even giants like Ticketmaster) allow you to cancel.

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“TERRIBLE - DO NOT USE”

Written on: 28/07/2014 by King273 (1 review written)

I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning… Read Full Review

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Andiamo's Comment

Written on: 29/07/2014

If you have proof of delivery to the correct address (UPS tracking?), then ofcourse Viagogo will pay you. Don't understand when you say you paid to have them mailed to Canada as the seller doesn't pay for mailing - the buyer does.
By the way - you had plenty of choices: you could have listed them on Seatwave, Stubhub or Getmein instead of Viagogo.

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King1234567's Comment

Written on: 29/07/2014

When I purchased the tickets – I paid for shipping London to Canada. When I re-sold them, the new buyer paid for shipping within London. The shipping is arranged via viagogo using their accounts - the shipping to Canada portion was never used. I thought it was safer to re-sell on viagogo since I did not have tickets in hand and I was still waiting for them to be sent out - which ended up happening only days before the show. The concert was almost 3 weeks ago and I have no money and they are not responding to my emails – would you not be concerned?

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Andiamo's Comment

Written on: 29/07/2014

Sorry, I misunderstood. I thought you were saying that as a SELLER you had paid for the tickets to be posted to Canada. Now I understand you are saying you paid for postage when you were the BUYER. My apologies.

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“Illegally selling football tickets and take no blame”

Written on: 19/07/2014 by Ivanseaton (2 reviews written)

Much to a lot of football fans disproval Viagogo have got around the uk laws of selling football tickets by forming bonds with some clubs. Last year I see arsenal v bayern Munich so listed 3 prime season tickets on the halfway line. Viagogo sold these to bayern fans who got kicked out for celebrating then tried to blame me by refunding the fans (as they had links to that club) but didn't pay me. On top of that security took these tickets from the fans costing me an arm and leg and over a 10year… Read Full Review

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Andiamo's Response to Ivanseaton's Review

Written on: 19/07/2014

Viagogo are based in Switzerland. Read the 2007 Act and you will see it only covers sales in the UK.

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Ivanseaton's reply to Andiamo's Comment

Written on: 19/07/2014

Total rubbish. Their Hq a is cannon street London. In fact Switzerland is only a po box address they send all customers too when "problems" arise to escape uk laws.... Any letters that go to Switzerland get diverted back to London its delay tactic to make people give up.
Like the recent Gareth brook gig that was cancelled. Primary market didn't ask for tickets back but viagogo gave all customers a deadline date for them to post to Switzerland with postage fees as high as £67 with secure companies.... Do you think all 100% bothered chasing that refund?

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Ivanseaton's reply to Andiamo's Comment

Written on: 20/07/2014

My comments are never approved for some reason but they are uk based company only Swiss on paper to escape uk laws

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Rosetheyounger's Response to Ivanseaton's Review

Written on: 19/07/2014

Are you not concerned that Viagogo will point out that they didn't sell any tickets - you did?

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 19/07/2014

Not at all. It's not eBay viagogo have to open a listing area and has to be all legal for them to do so.
They are based in uk not Switzerland that's a false flag as explained

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Andiamo's reply to Ivanseaton's Comment

Written on: 20/07/2014

Check it out. Viagogo is a Swiss company. They are not registered as a company in the UK.
It's exactly like eBay - they provide a platform for you to sell on. They don't sell anything themselves. You were the owner of the tickets, not Viagogo.

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Ivanseaton's reply to Andiamo's Comment

Written on: 20/07/2014

I've already replied but not approved yet... Viagogo are NOT a Swiss company I know them more than u. They put uk company under and pretended to move to Switzerland before olympics to escape uk laws. Now any problems they get people to write to Switzerland again to get around laws and make people stop chasing refunds. For example a recent cancelled gig Even though the primary market didn't ask for tickets back viagogo gave everyone a deadline to post tickets back to Switzerland at a cost up to £70 to themselves. Tickets weren't that expensive do u think 100% of people asked for that refund? Viagogos main head office is cannon street London. They don't even have staff in Switzerland its a mailing address... When u have problems you write there and guess where its diverted too? Yes London ...same with the Swiss number... And it is a platform like eBay yes however they have to open each category so they are responsible for checking all laws of each event not the seller.

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Rosetheyounger's reply to Andiamo's Comment

Written on: 20/07/2014

The reason that Viagogo relocated to Switzerland was to avoid complying with a Supreme Court Judgement compelling them to name the sellers of certain Rugby tickets. So, there is already a precident in law absolving them of owning the tickets, no matter where they are based.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

But they are NOT based there? Can a human set up a mailing box over seas then automatically become untouchable to uk laws even though live here? They're a fully trading office in cannon street, that's where the police went

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

Viagogo have not merely set up a mailbox in Switzerland. They went into liquidation in the UK and no longer have a registered company here, although they do maintain an office. They are now a Swiss company, paying Swiss taxes and operating under Swiss law. They are by no means the only company to this. Just look at Amazon, EBay etc. To answer your question: yes, anyone can set up an overseas company
The crux of the matter is, wherever they are based, they were NOT the sellers of the tickets. You were. You bought them, you listed them for sale and you expected the profit from them. Viagogo merely provided a platform for you, and took a commission for doing so.
So sorry if this isn't the news you want to hear, but I would strongly advise you to get a legal opinion before implicating yourself further.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

If any part of the sale happens in the uk it's illegal... That's the law. All be it Swiss or ANY country.
Have plenty of legal advise and I'm admitting breaking law (even though was un aware at time) in order to bring down the bigger players.
They STILL break the law and did so this World Cup .... They're providing an illegal platform... Exactly. Glad we agree on something.
The same way a certain website provided a platform to put drug takers in touch with dealers for commission ... That wasn't deemed legal was it?

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014



"The offence will only occur if any part of the transaction occurs within England and Wales but this does not include the actually purchasing of the ticket."

I have copied and pasted the above directly from the the Q&A section of the 2007 Sale of Tickets act Your buyer would have paid the money to Viagogo (a company registered outside England and Wales). Don't think it could be any clearer than that.
Omce again. Viagogo is a Swiss company. As far as I am aware there are no Swiss laws preventing them from providing a platform to sell football tickets. Please correct me if I am wrong.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

It was sold from from London office.
I'm a uk seller
I hand delivered the tickets to a London hotel.

I'm fully aware of the law now hence I know they were fully trading this and many other events illegally

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

The only way you can sell on Viagogo is through their internet portal. Your nationality or where you delivered the tickets to is immaterial. Look, I am only a "back room lawyer " and the only way you are going to get 100% correct advice is by consulting a QC who is an expert in these matters. Obviously not a cheap option, but the best way forward if you want to be on a level playing field with Viagogo.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

Thanks for input.
The fact viagogo were doing a collection point in Brazil was totally illegal too.
It is being dealt with just very slow process. But should be sorting court date this week.
I'm asking them to be forced to cut ties with all clubs as this is what's confusing people on what's legal and what's not.... They know enough about the law to form these bonds then they break laws within so if you can't do it proper then they should be struck off, the other 3 major players don't do this dirty tactic. They also have stuck fingers up to Wimbledon and selling non debentures openly... Not illegal but winding many up.
Traded olympics illegally after promising not to. Where do u stop? It's all the illegal stuff that's got them way richer than all... Put everyone on level playing field

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 20/07/2014

All the large re-selling sites have tie-ins with football clubs (Stubhub with Tottenham springs to mind immediately). I have no idea about Wimbledon tickets, but I do know that the Spanish Viagogo site was the official Olympic re-selling site as approved by the Olympic Committee.
As I said before, they don't actually sell tickets themselves so are not doing anything illegal. When they were found to have Rugby tickets for sale the RU took them to the Supreme Court to try and get the names of the people who had listed the tickets so that they could be prosecuted. The RU won, but Viagogo then moved to Switzerland in order to protect the anonimity of the sellers. This has set a precidence in law, so it would now be very difficult to prosecute Viagogo.
Sorry that I don't agree with you about it being a bad thing that Viagogo is a successful company - just wish I'd had the idea first!
I'm just sorry that you had a bad experience when selling your tickets. It's highly unusual for Viagogo not to pay out if your tickets were genuine and the buyer was admitted to the game. What happened after that was really nothing to do with you.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

Again false they sell a high % themselves

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 20/07/2014

If what you are saying is true about them doing nothing wrong why bond clubs with anyone to start with? Why don't they constantly sell for clubs not got bonds too? Why have they drastically changed how they sell football tickets since my complaint started? They've even admitted to breaking the law... But still slow to get such big giants into court as no brief will take on case. Their solicitors letter is frankly laughable and shows he doesn't even understand his own clients platform

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

Hey - I didn't say they do NOTHING wrong! They have arrangements with certain clubs in the league who will then post a link to Viagogo on their website (more business for them).
All I am saying (at the risk of repeating myself) is as they don't sell football tickets themselves they are not breaking the law. This has already been proved due to the RU case. More power to you, sticking to your principles, but do think very carefully before taking out a private prosecution as it could end up costing you thousands,

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

Not exactly proved as RU wasn't breaking the law it was just breaking club rules of selling tickets like Wimbledon non debentures they say can't be resold and will cancel but it's NOT law. Football IS law... They have bonds with a lot of clubs I'm not debating them selling tickets with clubs they have bonds with. It's the illegal sale of tickets they haven't got bonds with.
I just gave u a prime example of a drug site that didn't sell drugs they just put drug users in touch with dealers. That was a massive operation and highly illegal. So you can't say they only provide a platform for illegal trading but don't trade themselves so all ok. And a high % they do trade themselves I know that for a fact from being a power seller for years with them however that's much harder to prove due to the lack of transparency in the market they always hide behind mystery sellers when they pull all the hidden scams. The 25% + profit on sales is Only one off many ways these people make money however that's never reported all the hidden stuff. Anyway how long do u think this post will stay up today now they're back at work? If reviewcentre is anything like trustpiolt then not very long at all

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

Sorry, but being a power seller does not give you any access to information about who else is selling tickets, so you cannot say with any certainty that Viagogo are buying and selling tickets on their own behalf.
The RU actually wanted to prosecute under the laws of trespass (nothing to do with touting), and if they had any sort of case against Viagogo they would have gone straight for them.
I know nothing about the drug site, but can only imagine it was illegal in whatever country it was operating from.
Sorry to keep repeating myself but Viagogo are a Swiss company and are not breaking any Swiss laws.

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

I went to the offices a lot and spoke in great detail with managers. One explained openly that's what they do. They was on dispatches doing it. They admit links with aeg the biggest promoter. Tommorrowland tickets have deal with them so although bands should be personalised they just have "company" on e ticket then buyers can go with a viagogo document to get wrist band on day. T in the park tickets actually have viagogo printed on their supply... The list goes on. You can tell exactly how listings go up the second sales start for just 10% over face that they're all viagogo own listed tickets.... Or professional sellers are spending thousands on gigs months off and listing for price they paid. The selling themselves isn't really a doubt mate

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 21/07/2014

You are talking about gig tickets here. No UK law against buying and selling them on for a profit. There may be terms and conditions printed on the ticket which prohibits this, but that would be a civil court matter and I have never heard of one being taken out by anybody.
What is the difference between you making a profit on your football tickets and anyone else making a profit? By your own admission, you are a power seller which must mean that you have sold a large amount of tickets. You said previously that you didn't know you were breaking the law - and yet you must have been doing this on a grand scale. Don't get me wrong - I say "good luck" to you. But why are you biting the hand that feeds you? If it wasn't for these secondary sites wouldn't you be reduced to selling your tickets on a street corner?

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Ivanseaton's reply to Rosetheyounger's Comment

Written on: 21/07/2014

No the online trading was much better before they came to market. You clearly have a connection with viagogo so we're going to have to agree to disagree and let the judge on the day decide who's in right or wrong.
Even if nothing happens to them I'm hoping this case will highlight a lot of what they do wrong so clubs may terminate contracts with them even if not forced. Most ditching them now anyway. Chelsea and bayern Munich to name a few

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Rosetheyounger's reply to Ivanseaton's Comment

Written on: 22/07/2014

No, I really,really don't have any connection with Viagogo (apart from buying the odd ticket here and there) and wish you well in your endeavor. Hope you will post again on here and let us know how you get on.

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Andiamo's reply to Ivanseaton's Comment

Written on: 02/08/2014

Any further news on this yet?

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Report this review Read 26 Comments

“Disgraceful”

Written on: 17/07/2014

All i wanted to know was where i would collect my ticket if it didn't sell. I was fobbed off all day, including being put on hold for 25+ minutes, being transferred to a wrong extension, being lied to about who else i might be able to speak to in the office, not even being given the names of managers as it was against policy. I now have an event starting in the morning that i have no idea how to collect the unsold ticket for. By the way my listing was also deleted without my permission so i… Read Full Review

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“So expensive. Rude staff. Absolutly no help ”

Written on: 16/07/2014 by plMacDonald244 (1 review written)

I paid £150 for two tickets which face value £16.50 each!!! as it wasnt mentioned on the mobile website anything about face value price. Untill i recieved them via email! Also i was charged shipping on an e ticket! When i explained this via twitter they eventually gave me a refund. Staff were very rude and not at all helpful. They should advertise that the mobile website does not contain all of the facts neither do the FAQ which i was told they did. Such an awful company! Would deffinatly… Read Full Review

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“Great Service/tickets were printed in 5 min and genuine!”

Written on: 16/07/2014 by 409Urquhart (1 review written)

People who read the reviews here on this page often hesitate to buy the tickets on Viagogo due many bad reviews, hence here is one great one! I bought the tickets to Ultra Sound Europe few days before the festival, received them in 5 min via email, used them and had a great time. If you are clever buy them through PayPal so you are covered without a hassle as the claims are handled there promptly in case of fraud and you get the tickets here for a fraction of the price...I definitely use them… Read Full Review

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“Very poor Customer Services”

Written on: 12/07/2014 by AnitaRad (1 review written)

In December 2013 we bought tickets from Viagogo for the Monty Python show, tickets arrived in January 2014. In March we decided to sell our tickets as me and my husband were going to lose our jobs and listed our tickets on their website, Viagogo collected the tickets, till this point the service was very good. On the day of the show as we had not sold our tickets, decided to go see the show. We called customer services and were left on hold for at least half an hour so we thought we will call… Read Full Review

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“HORRIBLE, would have given no stars if possible”

Written on: 07/07/2014 by Aspen382 (1 review written)

i have bought tickets for TITP this year and have paid over the top for the tickets due to the added costs of delivery etc. This becomes farcical when now 3 days before the event the tickets have not come and i have to meet a guy at the venue who will give me the tickets. I think not. with the horrible customer service and the absolute lack of information given by those who work there this website is an absolute joke. wouldn't recommend even as a final resort. STAY WELL AWAY. … Read Full Review

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“No problems at all”

Written on: 07/07/2014 by LawsonFerguson319 (1 review written)

I have used Viagogo to buy and sell tickets and have never had a problem. Payment has always been prompt and on collection at Victoria office tickets have always been as advertised. I would not hesitate to recommend Viagogo… Read Full Review

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“Absolute joke of a company ”

Written on: 04/07/2014 by JulieFuller9 (1 review written)

After buying 4 VIP Monty Python tickets in December 2013, I was called by Viagogo who told me that the tickets weren't VIP tickets. They cost well over 1000GBP. I spoke to a myriad of people, majority of whom were extremely unhelpful. After 1 month of negotiating, a fair voucher compensation was reached of 750GBP. I used this to purchase 4 Penn and Teller tickets in May 2014. 2 days before the show, Viagogo called me saying that I couldn't use those tickets and they were willing to give me… Read Full Review

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Andiamo's Response to JulieFuller9's Review

Written on: 04/07/2014

You have to give Viagogo some credit for advising you that the tickets you had been sent were no as described, rather than allow you to find out yourself when it would have been too late to do anything about it.
Prices and description of tickets are down to the individual seller, not Viagogo who seem to have at least tried to act honorably in this instance.

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Juliefuller9's reply to Andiamo's Comment

Written on: 04/07/2014

Yes person who clearly works for Viagogo. Whatever you say.

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Andiamo's reply to Juliefuller9's Comment

Written on: 05/07/2014

No, I absolutely do NOT work for Viagogo! Check out other reviews on this site and you will see they are quite capable of answering for themselves. I note that they did reply to you on Trustpilot and confirmed they had sent you vouchers for the correct amount.
It seems you were incredibly unlucky to have been let down by two rogue sellers in a row and Viagogo did their best to sort things out.

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Juliefuller9's reply to Andiamo's Comment

Written on: 05/07/2014

I would probably stop giving your input when it wasn't asked for. Anyway, good bye stranger.

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Rosetheyounger's reply to Juliefuller9's Comment

Written on: 05/07/2014

An open forum means that anyone can join in the conversation and sometimes it needs another point of view to get things into perspective. In this instance you have had a terrible experience with Viagogo who have tried to put things right. On Trustpilot you have noted that no amount of apologies will help. They stepped in, in the first instance to avoid any disappointment you may have faced, as they did in the second instance. They then compensated you. Obviously, the situation was far from ideal but I cannot see what else they could have done.

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Juliefuller9's reply to Rosetheyounger's Comment

Written on: 05/07/2014

Your opinion means so much to me. Viagogo are absolutely fantastic. What a great company. Thanks for your validation. Good bye.

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Rosetheyounger's reply to Juliefuller9's Comment

Written on: 05/07/2014

So pleased to hear you appreciate how they tried to help.

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Juliefuller9's reply to Rosetheyounger's Comment

Written on: 05/07/2014

You bet. *high five. Love Viagogo. Can't wait to get ripped off again and plans completely ruined. Have a great day you complete stranger you.

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Rosetheyounger's reply to Juliefuller9's Comment

Written on: 06/07/2014

Didn't realise your last comment but one was sarcastic. Sorry - didn't mean to upset you more than you already are.

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“Two good experiences”

Written on: 02/07/2014

I have used viagogo twice now. I had looked at them for Monty Python tickets, but wasn't sure if I could trust this site. However, I then wanted a ticket for Roland Garros and they were the official re-sale partner. I ordered my Roland Garros ticket and that all worked out fine. All ticketing done on-line. I then decided to try my luck for the Monty Python show as well. Until we got to the door, I was still worried that the tickets might not be real, but they were. And I paid less than half… Read Full Review

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“Out of pocket by £219-99 because tickets were not valid!”

Written on: 26/06/2014

I bought 2 tickets, from Viagogo, in Feb., to see Eric Clapton at Leeds Arena on June 22nd. 2014. They cost me £219-99. The tickets arrived on A4 sheets of paper. When we presented them at the event, the scanner did not recognise the bar code and we were told to get them re-printed at the Box Office. This we did, but they were still not accepted and were classed as VOID. To see the show, we had to buy new tickets at a cost of £135-50. The whole experience was very upsetting and embarrassing… Read Full Review

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“Robbie Williams Tickets”

Written on: 25/06/2014

First class service. Bought ticket 7 days in advance of concert. Arrived 3 days before event. Easily tracked through UPS so knew when they would arrive. This is the best part....Paid just over half the face value plus shipping costs!..Wouldn't hesitate to use VIAGOGO in the future… Read Full Review

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“If i could i would give ZERO stars”

Written on: 24/06/2014 by Julzeuro (1 review written)

Where do i start. Tried to sell eurovision tickets. UPS lost them on way to buyer. Someone in viagogo who clearly doesnt know how to do their job properly processes this incorrectly and 1.5 months later i am still waiting for my money. Each time i call i get told its going to be another week (have been calling for a few weeks now) but i just called now and have been told its going to be another 2 weeks!!!!! Why you ask? No reason it just will. I guess i was lied to last time i called. So thats… Read Full Review

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“Do Not Use”

Written on: 24/06/2014 by McCoy207 (1 review written)

After spending £400 on tickets which have been lost, I have contacted Viagogo several times over a 6 week period and haven't even been acknowledged, let alone offered help or support. Shockingly unprofessional. They take the money and run… Read Full Review

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“No problems whatsoever!”

Written on: 21/06/2014 by Heima (1 review written)

Have bought tickets to One Direction on Wembley with quite an advance, was worrying a bit after reading all these reviewes, but tickets arrived on time, well packed, with conformation e-mail, tracking number ect. paid more, but, well, I was ready to pay more. Had a great evening with my daughter. All questions are quickly answered, but service is not personal in any way. And, actually, after reading all these reviewes I feel just lucky. But probably will use it again, because the whole… Read Full Review

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“Excellent Level of Service”

Written on: 20/06/2014

Well, I fancied a trip to Royal Ascot this weekend and was advised by the Royal Ascot website to try Viagogo. Wasn't sure what to expect, so expected very little and ended up with a great level of service. Tickets have turned up today (genuine) and were face value. Money didn't leave my account until today and the tracking system via UPS kept me updated all the way. Customer Services also reassured me that the tickets would arrive in time, and they did. So...happy days and can't wait for… Read Full Review

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“Dont use this company”

Written on: 20/06/2014 by Ruizcc409 (1 review written)

I bought4 tickets for a real madrid game, row 13 behind the goal and was charged over 600 euro's for the tickets, which I thought was expensive but was happy to pay for the event. However when I collected the tickets in Madrid they were row 3 of the third tier up, in totally in the wrong place and the face value of them was 200 euro. I wrote to viagogo when I came home and they said to send copies of the tickets to them as there may have been a mistake. I did this and have heard nothing else… Read Full Review

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“Over Priced, unresponsive then closed my account”

Written on: 19/06/2014 by theonlyjw (1 review written)

Yes, Viagogo, I order tickets which I discovered were hugely over priced,I tried to cancel, not a response. about two weeks later I received a mail from them telling me that some of the their security criteria had not been met and they are closing my account. Not tickets, nothing , OK they took my money, no problem I complain, they close the account without delivering anything, isn't this theft? PLEASE do not use this service, avoid them they are not interesting in anything but taking your… Read Full Review

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Ivanseaton's Response to theonlyjw's Review

Written on: 19/07/2014

Did you ever get money back? Seems dodgy

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“caution for all!!!!”

Written on: 19/06/2014 by TristanDelaney1977 (1 review written)

It is now 1day before my lift leaves (at 7.00 am) for a weekend festival in France. I am still just receiving the same generic email from Viagogo. Explaining I will receive my tickets on plenty time for the event. Now I dont think I'm alone is saying the day before is not plenty of time. I booked this ticket 4 months ago. They sent me an eticket but then immediately told me it was void. The seller was no longer selling the ticket. It took 3 months to finally get one of the imbeciles that work… Read Full Review

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