Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
3.1 / 5
2333
55% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Viagogo - www.viagogo.co.uk - Ask a question now

Media Gallery for Viagogo - www.viagogo.co.uk

Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk
Viagogo - www.viagogo.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Unhappy customer with viagogo”

Written on: 18/09/2015 by BrennenKinney239 (1 review written)

i called viagogo for 1 direction tickets booked them they called back 20 minutes later to say the debit card declined. I then booked a couple days later online. Only to find viagogo have taken payment off originally for the payment they phoned which was declined. This leaves me with 2 tickets that I haven't booked. Being a support worker and booking on behalf of vulnerable people find this very off and unsafe leaving people open to fraud. I emailed a couple of days ago and said they would… Read Full Review

Visit viagogo.co.uk
Report this review

“Avoid at all costs. purchased tickets costing Aus 139...”

Written on: 18/09/2015 by bb2233 (1 review written)

Avoid at all costs. purchased tickets costing Aus 139 per ticket plus enormous postage fees. Arrived cost £15 and cannot get money back. Surely this is illegal… Read Full Review

Visit viagogo.co.uk
Report this review

“Lost 500 eur”

Written on: 22/08/2015 by 448Peters (1 review written)

They're selling tickets to matches that have no confirmed date. Was stupid and thought that since the tickets are available the match date must be what it says… Read Full Review

Visit viagogo.co.uk
Report this review

“Was able to see Man City vs Chelsea”

Written on: 21/08/2015 by Porro (1 review written)

Was visiting UK from Trinidad and Tobago. Tickets were sold out. Checked viagogo. They had hospitality section tickets. Pricey but as a non club member and a tourist with a son crazy about Man City, I was able to buy 2 tickets to see the recent match at Etihad Stadium. Details of rating: 1. Payment. Was able to use PayPal so was safe and smooth. 2. Collection procedure: detailed instructions were provided and the process went smoothly. By the way Man City hospitality staff were superb… Read Full Review

Visit viagogo.co.uk
Report this review

“Denied ticket entry to Robbie Williams concert in Lucca”

Written on: 25/07/2015 by gillian.needham (1 review written)

Purchased 4 tickets in Jan 2015 to see RW in concert as a key part of a short holiday in Italy. We were treating friends. When we got to the turnstile our tickets were invalid. The policeman and venue staff seemed relatively unsurprised and seemed familiar with this happening. Clearly Viagogo used fraudulent suppliers and we are nearly 500 Euros down on tickets and much more on overnight accommodation etc. Shocking. No words can convey the humility and upset this has fostered and I have total… Read Full Review

Visit viagogo.co.uk

Viagogo's Response to gillian.needham's Review

Written on: 03/08/2015

Hi,
We are really sorry to hear that!
In case that your problem hasn't been solved, please provide us your order ID and we will investigate your case immediately.

Our apologies if this situation caused you any inconvenient.

Kind regards,
Ana
viagogo

Reply to this comment
Report this review Read 1 Comment

“Viagogo does not deliver”

Written on: 10/07/2015 by Austin33 (1 review written)

I wish I had read these reviews before buying two tickets in January as a birthday present for a relative and friend to see Ed Sheeran on Saturday 11th July 2015. The tickets sold out very quickly when they first went on sale and naively, I paid over the odds for them with Viagogo on that first day of sale. I assumed the transaction would be straightforward but today, just four days before the concert, I have heard from them that the tickets have been left at a check point in a hotel five… Read Full Review

Visit viagogo.co.uk

Mikewilson69's Comment

Written on: 12/07/2015

VIAGOGO actually received 3000 tickets direct from the promoters for each of the three Ed Sheeran concerts at Wembley and sold them at a minimum of £150 each.

Reply to this comment

Viagogo's Comment

Written on: 14/07/2015

Hi Austin33,

Customer service is important to us, and we are so sorry that we've let you down. Could we please take your order ID so we can investigate this and ensure that a refund is processed as soon as possible for you?

Kind regards,
viagogo

Reply to this comment
Report this review Read 2 Comments

“Tickets at twice the price”

Written on: 17/06/2015 by 35Melton (1 review written)

I bought 2 tickets for Take That concert in December for £109 each plus booking fees etc = £263.19. When I printed them for this coming Friday performance they were stated as £59 tickets. I contacted Viagogo - got a not interested standard reply - obviously a common complaint. Lesson learned - never again - Buyers beware of this company … Read Full Review

Visit viagogo.co.uk

Debrajane28's Comment

Written on: 23/06/2015

I too have received tickets at far less face value than purchase price. My tickets for Mrs Browns Boys face value are £22.50 each The price I have paid is £ 68.18 each + VAT Booking fee & delivery a total of over £170. I have contacted Viagogo but not yet had a reply. I will be checking if I have any legal rights though as I feel very strongly that this marked up price can't possibly be legal.

Reply to this comment

Viagogo's Comment

Written on: 03/08/2015

Hi,

viagogo is a marketplace where the seller decides how much they want to ask for their tickets. This can be more than, less than, or the same as the original ticket price. We make this very clear on our website, and ultimately it is up to the buyer to decide whether the price being asked is acceptable to them. We also publish the original face value of the ticket to help buyers make an informed decision.

Kind regards,
Ana
viagogo

Reply to this comment

Moliz's Comment

Written on: 20/07/2015

I also bought 2 tickets through VIAGOGO, for the test match at the Oval for £226.14 (total £452.27) plus a booking fee of £67.84. When the tickets arrived the face value was £75.00 each (total £150.00). A DIFFERENCE OF £302.27.....A LOT OF MONEY.
I have contacted Viagogo but have not heard anything as yet.....
I will be contacting the OVAL ticket office to voice my complaint, advising them of the rip-off that this company is employing to dupe fans.
A trip to the police might also be on the cards.
So my advice is NEVER EVER BUY TICKETS FROM THIS COMPANY <<<<<<<VIAGOGO>>>>>>>>NEVER.

Reply to this comment
Report this review Read 3 Comments

“bought the tickets, but no delivery”

Written on: 12/06/2015 by PedroGmr (1 review written)

On March, I have bought 2 tickets for the portuguese Maroon 5 concert. It was supposed to be a birthday present for my 14 year old daughter. I've been waiting for the tickets to be delivered until now. The information I've got from Viagogo is that tickets would be available the week before the concert. But we're just a couple of days away from the concert (the concert is on June the 17th) and still no tickets, and no information. I've trusted a company and it seems that I will not be able to… Read Full Review

Visit viagogo.co.uk

Pedrogmr's Response to PedroGmr's Review

Written on: 15/06/2015

The tickets have finally arrived.
So, at the end of the day, Viagogo delivered the tickets.
But it would be much easier if there was a phone line with an operator, instead of a machine tape with response to FAQ's. In this case I could be informed about the later delivery of the tickets.
Anyway, thanks for the service.
Pedro

Reply to this comment
Report this review Read 1 Comment

“Good service and reliability”

Written on: 08/06/2015 by FinleyWood379 (1 review written)

Tickets purchased safely. Support during the process was very good. I was satisfied Tanks … Read Full Review

Visit viagogo.co.uk
Report this review

“if you wanr to impress!!”

Written on: 03/06/2015 by Genesisj124 (1 review written)

I have bought tickets to events in England, Spain and Australia, all with no fuss. You can choose where to sit and how much you wish to spend. It is so much easier than buying online when they are released and you have no control over this… Read Full Review

Visit viagogo.co.uk
Report this review

“Fast reliable & secure...super happy with all aspects...”

Written on: 02/06/2015 by 94England (1 review written)

Fast reliable & secure...super happy with all aspects of the service provided :)… Read Full Review

Visit viagogo.co.uk
Report this review

“Very expensive but worth every cent”

Written on: 31/05/2015

I wanted Eurovision final tickets. I was prepared to pay. They were very expensive, but once you get over that, the service was very good, I was able to change the address to send them to my hotel and they were delivered safely, and well in time. Thank you Viagogo for an experience of a lifetime… Read Full Review

Visit viagogo.co.uk
Report this review

“Two experiences, both good”

Written on: 31/05/2015 by RosWalker (1 review written)

I bought a ticket to the Eurovision final and the ticket was couriered to Australia well in advance. It was expensive, and I had to pay for an overseas courier, but worth it for a sought after event. I had incorrectly put my purchasing address as my delivery address, and Viagogo fixed that promptly. My other experience was buying Leonard Cohen tickets. Great seats and at a discounted rate, given I purchased the night before the concert. I like the fact that the tickets are guaranteed… Read Full Review

Visit viagogo.co.uk
Report this review

“Awful service”

Written on: 29/05/2015 by Alexisi175 (1 review written)

Ordered my tickets. Tickets never made it to me. Contacted USP and Viagogo. They told me they would investigate and get back to me. That was in January, over 4 months ago. I have contacted them at least once a month if not more, and I get the same response over and over again: we will look into this matter. I am beyond dissappointed, I had ordered 4 tickets for my daughter and niece. The concert is in about two weeks. I have no hope in getting my money or my tiickets back. A lawyer has been… Read Full Review

Visit viagogo.co.uk

Andiamo's Comment

Written on: 30/05/2015

Don't worry - at least, not yet! It's quite common for companies like Ticketmaster not to issue tickets until about one week before the event. I would guess your seller is still waiting for the tickets to arrive.

Reply to this comment

Viagogo's Comment

Written on: 03/06/2015

Hi Alexisi175,

We're sorry to hear there's been a delivery issue with your tickets. Could we please take your order ID so we can investigate this?

Kind regards,
viagogo

Reply to this comment

Shell75De's Comment

Written on: 30/05/2015

I'll let you know :) But since they were in the mail 4 months ago and were reported lost and the concert being sold out I don't expect them to arrive here at all.

Reply to this comment

Andiamo's Comment

Written on: 01/06/2015

Sorry, I didn't read your original comment properly. Didn't realise the tickets had already been sent and had got lost. Try tracking them yourself on the UPS website and see if that brings you any more info.

Reply to this comment
Report this review Read 4 Comments

“DO NOT USE!!!”

Written on: 29/05/2015 by f0ckingp7ssedoff (1 review written)

Do not use to sell your tickets. USE TWICKETS. I wanted to cancel my sale but the number I tried to ring back on wouldn't let me get through. In the end I had made contact through another means. They took the money anyhow and now I cannot get my money back. AVOID AT ALL COSTS!! … Read Full Review

Visit viagogo.co.uk

Viagogo's Response to f0ckingp7ssedoff's Review

Written on: 03/06/2015

Hi there,

As a seller, if you cannot fulfill your sale, we have a responsibility to your buyer to locate replacement tickets for them.

We reserve the right to charge you any additional costs that we may incur in doing this.

All of this is clearly stipulated in our T&Cs.

Kind regards,
viagogo

Reply to this comment

F0Ckingp7Ssedoff's reply to Viagogo's Comment

Written on: 03/06/2015

As a seller I should also be able to talk to a member of the team... I tried numerous of times to contact you as regards my account and ticket and for some reason my calls kept getting dropped. It was only when I got that fed up I decided to contact you as a BUYER that my call went through...FIRST time! By which time it was too late! Seems that this has been a problem for other sellers too

Reply to this comment
Report this review Read 2 Comments

“Spot on with delivery of tickets”

Written on: 27/05/2015 by Maynard377 (1 review written)

We booked last minute and was a little worried that the tickets wouldn't arrive at our hotel as not enough time to deliver to our home. Everything was spot on. Tickets were there and the seats allocated were fantastic. Well done guys! Will definitely use again next year… Read Full Review

Visit viagogo.co.uk
Report this review

“Perfect....”

Written on: 24/05/2015 by lw2dx (1 review written)

Great service, great delivery at home in Argentina, and great show in London....Sure I,ll be back again on to Viagogo… Read Full Review

Visit viagogo.co.uk
Report this review

“Don't use this organisation”

Written on: 24/05/2015 by Juliusa198 (1 review written)

I order a ticket and they confirmed saying they would Send it to my home 3 days before the event. Then the day before the event they emailed telling me I had to collect it which I was unable to do at the very limited times they offered. I would not recommend using this organisation that impossible to speak to and hides behind the small print invite terms when it decides to change the arrangements at short notice. I had paid over double the normal price for the ticket so I expect some… Read Full Review

Visit viagogo.co.uk

Viagogo's Comment

Written on: 25/05/2015

Hi Juliusa198,

We're so sorry to hear you feel this way. Could we please take your order ID so we can look into this issue?

Kind regards,
viagogo

Reply to this comment
Report this review Read 1 Comment

“Worried”

Written on: 20/05/2015 by ogullawell (1 review written)

I have just booked tickets to a u2 concert in London on the 3rd of November. However after reading further reviews I am now very worried that I may not get my tickets. My girlfriend is coming over all the way from Canada for this concert and it is her birthday. … Read Full Review

Visit viagogo.co.uk
Report this review

“michael bolton tickets”

Written on: 19/05/2015 by rahen (1 review written)

My first Viagogo experience. Fantastic!. I purchased two tickets to Michael Bolton in Melbourne 16/5/15. The seats were great, 10th row centre, and the price was cheaper than the original advertised. My tickets downloaded almost immediately.I would highly recommend the agency and will certainly use the service in the future . Easy to use and a great way to access sold out tickets to a fabulous concert. Thanks to everyone… Read Full Review

Visit viagogo.co.uk
Report this review
overview
viagogo.co.uk