Seatwave Reviews - www.seatwave.com

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“Michael Buble Concert”

Written on: 14/03/2014 by springtime123 (1 review written)

Was given tickets for concert from my partner as a Christmas present. Wow !! Santa couldn't of done better . Took my mum as well as she is a fan like me. NIA is easy to find ... didn't have to wait long before the doors opened . Grabbed some food and drink quick , didn't have to wait long before we shown to seats . Supporting act were amazing think they were called Heavenly Seven .. forgive me if I am wrong. Then Michael Buble came on stage what a voice , time flew by to quick , he was warm… Read Full Review

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“Michael Buble Tickets”

Written on: 14/03/2014 by GillyWill (1 review written)

As I was desperate to get tickets for my daughter and me, after them all selling out in minutes when they were released, I found Seatwave. I am very glad I did. The search didn't take long, and I had never bought tickets from a third party website before. I was a little unsure about it, but I went ahead and it was straightforward and hassle-free. In a matter of weeks I had an email to say my e-tickets were ready to download and print. Once I had done that I was done. It was simple. We had a… Read Full Review

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“ticket to home”

Written on: 14/03/2014

Good service, ticket came home on time. Only issue was that I have to order ickets from germany language site, because it was not possible to find my tickets in English site. Why there is two different site for tickets?… Read Full Review

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“Great and secure way to sell unwanted tickets (and buy)!”

Written on: 14/03/2014

Only downside is the % they take which I guess makes the tickets so much more expensive to buy- definitely can't sell for the original price or you'll lose money! But guess this could not be totally avoided only reduced because it is a small price to pay for ensuring security of the sale!… Read Full Review

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Lizziefash's Comment

Written on: 18/03/2014

how long did it take for them to pay you? I am still waiting to get paid from Seatwave after selling my tickets.

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U5Ername's Comment

Written on: 18/03/2014

Hi,

It has always been within 10 days of the event date (though I have only got rid of tickets for 2/3 events in my lifetime). So you would need to wait for the event to pass then allow 10 working days before contacting them to chase

:)

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“Very Good Experience”

Written on: 13/03/2014

On One side it is expensive but on the other side you get a very reliable Service. With this you can go to your wished Event without having stress in advance to get the best Tickets. With the Tickets from Seatwave I was able to see the Champions Leage Match between Bayern Muenchen and Arsenal London. Although I had some trouble with the Computer System in ordering the Tickets, Seatwave treated it without any financial impact on my side… Read Full Review

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“Painless Transaction ”

Written on: 13/03/2014 by Flighty_piece (1 review written)

I recieved a fair price for the tickets I sold. I enjoyed the concert and I hope the people who bought my surplus tickets through Seatwave enjoyed as well. I was paid a fair price and had confidence that the transaction would go smoothly… Read Full Review

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Lizziefash's Response to Flighty_piece's Review

Written on: 18/03/2014

Hi, How long did it take for seatwave to pay you? I sold tickets last Wednesday and I am still waiting to get paid from them.

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Flighty_Piece's reply to Lizziefash's Comment

Written on: 18/03/2014

In my bank about a week after the event took place

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“It worked!”

Written on: 13/03/2014

I was reading online and it said that Seatwave was great, so I bought e-ticket. I received my ticket within 2-3 days later over email. After I bought the tickets I was reading online that e-tickets are risky, and they usually sell the same ticket to different people. I was terrified that I was going to be scamed. I emailed Seatwave about my concerns, they emailed back a day later and reassured me that if things didn't work out I would get a full refund. I went to the concert acouple days later… Read Full Review

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“Theft has a new name - 'SEATWAVE'”

Written on: 13/03/2014 by TSolutions (1 review written)

I am in London - visiting from Brisbane Australia for my 40th birthday. I dealt with Seatwave's VIP section and subsequently with them on-line. I wanted 2 x tickets to the England vs Wales Six Nations Rugby game at Twickenham. Being my 40th I wanted the best seats in the house. I looked at Viagogo and a few other websites, but went with SEATWAVE because they had tickets in the L6 section. On the half way line and 1,500 pound per seat. I purchased on my credit card. The day before the… Read Full Review

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Seatwaveteam's Response to TSolutions's Review

Written on: 19/03/2014

We appreciate you getting in touch with us and welcome your feedback as we use it to make Seatwave a better marketplace.

Our priority here at Seatwave is to ensure that we get you to the chosen event so we are very careful to follow up any unusual issues that may arise and this would have been one of them.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world. We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. However, in the very unlikely event that a seller is unable to fulfil a sale, Seatwave protects the buyer with a ticket guarantee, which means we will step in and try to source replacement tickets, as we genuinely care about getting people to live events.

We don't underestimate how disappointing it must have been to receive tickets in section L26 instead of L6. Our main objective was to make sure that you attended the concert which you were no doubt looking forward to. However, we would never proceed with providing replacements that the buyer did not want which is why we checked that you were in agreement about receiving these alternatives first.

It is our aim to make buying and selling tickets as simple as possible and to support you along the way and we strive for a great and transparent service so we're disappointed to hear when our customers are less than happy which is why we would like to offer you a gift certificate that can be used towards a future experience.

We do hope this goes some way in showing you that we do care very much about how you view our company and your customer experience.

Please get in touch with us through our website so we can make this up to you.

seatwave

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“Seatwave is great!!”

Written on: 12/03/2014

Seatwave is an excellent place to purchase tickets from, it is hassle free the staff have excellent customer service and are always willing to help. I will continue using this service in the future. Also the service is absolutely useful considering that I do attend lots of concerts… Read Full Review

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“Xfactor tour tickets”

Written on: 12/03/2014 by Teeny2808 (1 review written)

An excellent trouble free purchase and collection of tickets, fantastic seats at liverpool echo arena for such a low price. even though it was last minute booking everything went fantastically well… Read Full Review

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“Russell Brand - WOW, WOW, WOW!!!!”

Written on: 11/03/2014 by Frazierdp95 (1 review written)

Russell Brand was his amazing and charasmatic self. Brilliant! Couldn't get a good seat any other way - Seatwave the legal ticket touts… Read Full Review

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“Great service - Ellie Goulding tickets”

Written on: 11/03/2014 by Caleb76 (1 review written)

I got tickets for Ellie Goulding's sold out gig at the O2 in London. I really appreciated the interactive map feature, that helped me choose my seats. I got the tickets really fast via email, printed them at home and headed off to the o2. It was super easy and the gig was amazing. I paid a bit over face value, but it was worth it and the only way to get to the sold out concert. Would recommend it to everyone!… Read Full Review

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“best kept secret”

Written on: 11/03/2014 by MadelynYoung102 (1 review written)

First time I ever heard of or used seatwave. Much better than other ticket re-selling sites. Genuine people selling tickets for genuine reasons therefore only paid £15 more than face value unlike some sellers where tickets could be twice the face value or more!… Read Full Review

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“Thanks Seatwave”

Written on: 11/03/2014 by 300Conley (1 review written)

Thanks seatwave for tickets I purchased. Notified me when price I wanted to pay came up & so easy to print tickets. I will certainly use you again. Has a fantastic time at the O2… Read Full Review

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“good but bad”

Written on: 11/03/2014 by Litzy474 (1 review written)

The service was reliable and quickly got the tickets but the price you have to pay to download the tickets when they aren't even sent to the door, you have to print them out yourself which is a bit silly. I wouldnt mind paying for post and packaging but the fact that its only a digital copy is what isnt good. And the original price for the tickets are quiet low but yet they sell them for nearly double the price of what they were which means the money doenst go to the artist but the individual… Read Full Review

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Seatwaveteam's Comment

Written on: 19/03/2014

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you along the way.

We're big fans of music, theatre and sports events so we do genuinely care about getting our customers and their experience and so we are disappointed to hear when our customers are less than happy.

As an online marketplace we don't actually own the tickets ourselves and all the tickets listed come from fans and distributors around the world. There are 3 different types of tickets that can be purchased. You have the option to choose between paper tickets that would be posted to you, electronic tickets, that would need to be printed or collectfrom tickets, which would need to be collected from the assigned collection point.

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the ticket type as well as the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

seatwave

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“Dont worry”

Written on: 11/03/2014 by langstonk (1 review written)

After placing my order with Seatwave i saw a lot of negative reviews which worried me as these tickets were for my daughters 21st. I needn't have worried the seller had sold lots through Seatwave and and an excellent review history, the tickets arrived 2 weeks early and were good seats. And of course Ellie Goulding was amazing Thanks Seatwave… Read Full Review

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“Fantastic experience. Would definitely do this again. ...”

Written on: 11/03/2014 by Tasha040 (1 review written)

Fantastic experience. Would definitely do this again. Tickets came through really quickly and enjoyed the whole thing… Read Full Review

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“Seatwave give you a great customer service experience”

Written on: 11/03/2014 by SabrinaZiegler63 (1 review written)

Seatwave go the extra mile to ensure that every customer receives a quality service that is 2nd to none of the other online ticket agencies… Read Full Review

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“Brilliant seats for sold out show”

Written on: 10/03/2014 by Finleyj47 (1 review written)

Speedy delivery of tickets price compared to other ticket websites especially with a percentage off bonus code… Read Full Review

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“excellent service”

Written on: 10/03/2014 by CristalKennedy (1 review written)

What we ordered arrived when you said it would Hassle free and excellent service… Read Full Review

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