Seatwave Reviews - www.seatwave.com

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“Just perfect”

Written on: 17/03/2014 by DanielWilloughby (1 review written)

My first experience with seatwave and I was a bit scared. Living in Holland I was going to buy tickets for a concert in London. So not only did I buy the tickets but I had to book a flight and a hotel as well. And what if I went to the O2 and it would turn out that my tickets weren't valid? So for safety reasons I picked downloadable tickets after reading reviews about late delivery. Well, it all worked out very smoothly, just like buying regular tickets. I got the confirmation mail and the… Read Full Review

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“Excellent experience”

Written on: 17/03/2014 by Michellemunfordfenwick (1 review written)

From booking to going it was an excellent experience. Tickets delivered safely and securely… Read Full Review

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“Really easy to book tickets and they arrived in plenty...”

Written on: 17/03/2014

Really easy to book tickets and they arrived in plenty of time , overall a good experience and definitely will use again !… Read Full Review

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“DONT BUY TICKETS FROM SEATWAVE!!!”

Written on: 17/03/2014 by Broderickt67 (1 review written)

Booked tickets through seatwave. Got to the box office to get told the tickets were void and not valid. The tickets was a birthday present for my boyfriend and he never got to see the concert. seatwave, non-sympathetic and acted like this happened all the time. Go somewhere else for your tickets!! … Read Full Review

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Seatwaveteam's Comment

Written on: 19/03/2014


Hi there,

We would like to apologise for the disappointment you've experienced with your ticket purchase.

Our priority here at Seatwave is to ensure that we get you to the chosen event. So we are very careful in following up any unusual issues that may arise, this would be one of them.

Whilst we fully appreciate the disappointment you both have experienced, given that the tickets are provided from a third party, we would require the written confirmation from the venue that you were unable to gain entrance as proof in order to be able to proceed actions against the seller.

As Seatwave is a marketplace, we don’t own the tickets, therefore the proof from the venue is needed as we need to pass this information on to the seller. We hope you can understand that this measurement is in place to protect sellers that use our site who supply genuine tickets.

We take our Job very seriously and we share the passion for live events with our customers, this is why we have strict terms and conditions in place for sellers and we will ban any seller who is supplying invalid tickets from our site as this is damaging our brand.

We would like to urge you to get in touch with us through our website and provide us with the written proof so we can do the right thing and refund you the full purchase price and take the appropriate actions against the seller of your tickets as we feel you have been let down.

seatwave

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Millar8's Comment

Written on: 20/03/2014

I would firstly like to say that Seatwave did not get me and my partner to our chosen event.
The tickets got VOID written across the them, which I sorted out the next day, and was not refunded until 6 days later, and not being able to purchase more tickets because of this.

In this case a refund was given, however no apology. You cannot imagine our frustration with the fact that the arean held 23,000 people and the 2 people that didn’t get to attend the event… purchased tickets from seatwave.

A refund of tickets in this case did not suffice for the travel time, food, products purchased for the event and most importantly the down fall of adrenalin .

Buying tickets from seatwave was a complete waste of time and more hassle than anything. I would not recommend to another person, if anything I would strongly advise people to buy their tickets with someone else… or it could be them stood outside the arena whilst their event is taking place.

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“Excellent service”

Written on: 17/03/2014 by Danielmcgarry60 (1 review written)

Bought tickets to see Ireland play France with very little time for tickets to come. Thankfully they did. Great job!… Read Full Review

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“Drake the weekend wow ”

Written on: 16/03/2014 by zcGoode1985 (1 review written)

The concert was amazing the weekend sounded even better live than on cd, drake was fantastic aswell he really made the fans involved and feel appreciated for there prescience. No ques no messing around the on foot drinks sales people were really handy saved loosing our standing space in the crowds. The only issue was the prices of drinks but that is to be expected in an arena watching an American artist in the uk… Read Full Review

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“Michael Buble at Birmingham NIA”

Written on: 15/03/2014 by thomas53 (1 review written)

Michael Buble was amazingly good, Tickets were a Christmas present to my wife, which she said was the best christmas present ever, just think it is greedy that the person I paid for the ticket doubled the price… Read Full Review

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“EASY, GOOD, REASONABLE”

Written on: 15/03/2014 by Shiloh55 (1 review written)

very easy, straightforward, hassle free process, will use again. got a pair of last minute tickets at a very reasonable price, safe, guaranteed, seller uploaded tickets instantly… Read Full Review

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“Recent visit to Michael Buble concert in Birmingham”

Written on: 15/03/2014

We recently purchased tickets for Michael Buble at the NIA in Birmingham. The process of using and purchasing tickets from Seatwave is straightforward and the tickets come in plenty of time for the event. The only criticism I would detail is that there are too many follow up emails sent through about Seatwave opportunities to purchase further tickets nearer the day to local events but also to the event you have already purchased a ticket for - this seems a little pointless and creates too… Read Full Review

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“brilliant site for ticket buying ”

Written on: 15/03/2014 by McCaffrey397 (1 review written)

I came to Seatwave to buy my ticket after the ones on general sale sold out. I wasn't disappointed by the service I received. The ticket was easy to find and choose. And the price was reasonable. The ticket was despatched quickly. No complaints… Read Full Review

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“No rugby tickets and worst service ever”

Written on: 15/03/2014 by Protecglass (1 review written)

I booked our rugby tickets last October and paid over double the price for them . Two weeks before the game we had not recieved them so we contacted seatwave to be told don't worry they will be delivered 3 times we contacted them over the 2 weeks being told by computer generated email that everything is fine we are now in Rome on the day of. The match and no tickets no apology in fact no email worst service ever seatwave you suck… Read Full Review

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Seatwaveteam's Response to Protecglass's Review

Written on: 19/03/2014

Hi there,

We are surprised to hear about your experience and would like to ensure you that this does not reflect our usual high standard customer service, it sounds far from it, so we would like to thank you for taking the time to highlight this.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. It is a rare occurrence that sellers are not able to fulfil the sale and we appreciate the disappointment that this situation has caused to you.

Please do get in touch with us through our website so we can look into this for you.

We welcome your feedback.

seatwave

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“Fab buble concert ”

Written on: 14/03/2014 by Casacala (1 review written)

Excellent service tickets as described no problems at all will defiantly use again… Read Full Review

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“first time using seatwave”

Written on: 14/03/2014 by sue66sue (1 review written)

Was a bit apprehensive as I was new to seatwave but received tickets 4 weeks prior to the event and had an amazing time.Thankyou seatwave and I would definitely use you again,I did compare with other ticket sites and seatwave were definitely the best for seat location and price… Read Full Review

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“Michael Buble Concert”

Written on: 14/03/2014 by springtime123 (1 review written)

Was given tickets for concert from my partner as a Christmas present. Wow !! Santa couldn't of done better . Took my mum as well as she is a fan like me. NIA is easy to find ... didn't have to wait long before the doors opened . Grabbed some food and drink quick , didn't have to wait long before we shown to seats . Supporting act were amazing think they were called Heavenly Seven .. forgive me if I am wrong. Then Michael Buble came on stage what a voice , time flew by to quick , he was warm… Read Full Review

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“Michael Buble Tickets”

Written on: 14/03/2014 by GillyWill (1 review written)

As I was desperate to get tickets for my daughter and me, after them all selling out in minutes when they were released, I found Seatwave. I am very glad I did. The search didn't take long, and I had never bought tickets from a third party website before. I was a little unsure about it, but I went ahead and it was straightforward and hassle-free. In a matter of weeks I had an email to say my e-tickets were ready to download and print. Once I had done that I was done. It was simple. We had a… Read Full Review

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“ticket to home”

Written on: 14/03/2014

Good service, ticket came home on time. Only issue was that I have to order ickets from germany language site, because it was not possible to find my tickets in English site. Why there is two different site for tickets?… Read Full Review

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“Great and secure way to sell unwanted tickets (and buy)!”

Written on: 14/03/2014

Only downside is the % they take which I guess makes the tickets so much more expensive to buy- definitely can't sell for the original price or you'll lose money! But guess this could not be totally avoided only reduced because it is a small price to pay for ensuring security of the sale!… Read Full Review

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Lizziefash's Comment

Written on: 18/03/2014

how long did it take for them to pay you? I am still waiting to get paid from Seatwave after selling my tickets.

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U5Ername's Comment

Written on: 18/03/2014

Hi,

It has always been within 10 days of the event date (though I have only got rid of tickets for 2/3 events in my lifetime). So you would need to wait for the event to pass then allow 10 working days before contacting them to chase

:)

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“Very Good Experience”

Written on: 13/03/2014

On One side it is expensive but on the other side you get a very reliable Service. With this you can go to your wished Event without having stress in advance to get the best Tickets. With the Tickets from Seatwave I was able to see the Champions Leage Match between Bayern Muenchen and Arsenal London. Although I had some trouble with the Computer System in ordering the Tickets, Seatwave treated it without any financial impact on my side… Read Full Review

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“Painless Transaction ”

Written on: 13/03/2014 by Flighty_piece (1 review written)

I recieved a fair price for the tickets I sold. I enjoyed the concert and I hope the people who bought my surplus tickets through Seatwave enjoyed as well. I was paid a fair price and had confidence that the transaction would go smoothly… Read Full Review

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Lizziefash's Response to Flighty_piece's Review

Written on: 18/03/2014

Hi, How long did it take for seatwave to pay you? I sold tickets last Wednesday and I am still waiting to get paid from them.

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Flighty_Piece's reply to Lizziefash's Comment

Written on: 18/03/2014

In my bank about a week after the event took place

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“It worked!”

Written on: 13/03/2014

I was reading online and it said that Seatwave was great, so I bought e-ticket. I received my ticket within 2-3 days later over email. After I bought the tickets I was reading online that e-tickets are risky, and they usually sell the same ticket to different people. I was terrified that I was going to be scamed. I emailed Seatwave about my concerns, they emailed back a day later and reassured me that if things didn't work out I would get a full refund. I went to the concert acouple days later… Read Full Review

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