Seatwave Reviews - www.seatwave.com

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“appalling service ”

Written on: 20/03/2014 by clairejseery (1 review written)

mnever got tickets eventhough i got confirmation number absolute disgraceful service never book with them… Read Full Review

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Seatwaveteam's Response to clairejseery's Review

Written on: 05/04/2014

Hi there,

We are surprised to hear about your experience and would like to ensure you that this does not reflect our usual high standard customer service, it sounds far from it, so we would like to thank you for taking the time to highlight this.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. It is a rare occurrence that sellers are not able to fulfil the sale and we appreciate the disappointment that this situation has caused to you.

Please do get in touch with us through our website so we can look into this for you.

We welcome your feedback.

seatwave

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“Great, ”

Written on: 19/03/2014 by Wells864 (1 review written)

These tickets where sold out everywhere else. I got great seats for my daughter at a price I was happy to pay. First time user so was a bit worried but everything was perfect. Would and have recommended this site to friends and family. We will look out for tickets in the future. … Read Full Review

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“smooth transaction and prompt delivery.”

Written on: 19/03/2014 by martymac58 (1 review written)

i was a little nervous using a secondary ticket selling website for the first time. My overall experience was positive with the tickets arriving well before the match date… Read Full Review

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“When in Rome....”

Written on: 19/03/2014 by Ashleighi157 (1 review written)

Tickets arrived in good time. We had great seats. My only issue was about the seating numbers. There were two sets on our tickets, one in large and bold letters and a smaller set. The bolder set did not relate to our seating as we had first thought so we ended up getting lost until a very kind policeman walked us right around the stadium to the correct stand… Read Full Review

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“Easy service”

Written on: 19/03/2014 by philipt1978 (1 review written)

Easy service as the only option was to pick up the tickets I think charging is a bit off. However, the fact that I got a last minute deal is great!… Read Full Review

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“What customer service?”

Written on: 19/03/2014 by SwingLowSinger (1 review written)

Although the tickets I got were for the right event the seller's mark up was even greater as they sent me cheaper tickets than advertised. When I questioned this the customer service team first told me that there was a mark up. I told them I knew this but hadn't received the tickets as advertised. They said they'd ask the seller and get back to me. I have heard nothing. I will be more likely to try the original ticket web site next time. The tone of emails received from Seatwave was… Read Full Review

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Seatwaveteam's Response to SwingLowSinger's Review

Written on: 31/03/2014

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you a long the way.

We operate a fair and secure marketplace for both, sellers as well as buyers. We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs.

You can read more about us on our company blog


We are disappointed to hear when our customers are less than happy with the service and this doesn't sound anything like us, so please do provide us with your order reference so we can follow this up and put this right.

We welcome your feedback.

seatwave

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“Fantastic evening, we laughed so much.”

Written on: 19/03/2014 by joHolman133 (1 review written)

What a great evening, the seats were fantastic, right at the front. jack Whitehall is so funny and entertained us completely. We had dinner at the 02 first, so a lovely evening was had… Read Full Review

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“Visit the Loo”

Written on: 19/03/2014 by CashMaher1968 (1 review written)

I laughed so much, that I'm glad that I went the loo before. Such Fun x … Read Full Review

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“Easy to use, secure, good customer service”

Written on: 18/03/2014 by 376Brown (1 review written)

Easy to use, secure, good customer service. keeps you up to date with all the events going on… Read Full Review

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“Excellent 5*”

Written on: 18/03/2014 by A_Fasge (1 review written)

Using Seatwave to purchase tickets was a breeze. Only concern is if I had held out a few more weeks tickets would have gone down in price - although it's not a big issue. Had a great time at the C2C Festival on the Sunday. Amazing set up and all acts turned up on time and did not dissapoint. The crowds were on best behaviour and people of all ages and backgrounds seemed to thoroughly enjoy the evening. Country music should become more mainstream and I expect future C2C Festivals in years… Read Full Review

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“Great for buying tickets online”

Written on: 17/03/2014

It's easy to understand. Website layout very intuitive. Ticket costs are clear and can review several times before making the final payment. Shows are classified according to different categories. Overall great website for buying entertainment tickets online… Read Full Review

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“six nations tickets”

Written on: 17/03/2014

We bought two single tickets for this event. one arrived on time although that was only three hours before we left to fly to Paris! Thanks to the staff in UPS Newtownabbey for all their help! the other ticket didn't arrive and we had a bit of difficulty contacting Seatwave to find out what was happening. It was very difficult to find a telephone number to ring. However, I have to say that they came up trumps in the end because they sourced another even better ticket for us which we picked… Read Full Review

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“Ireland v France Paris 15th March.”

Written on: 17/03/2014 by Potter472 (1 review written)

Tickets were applied for and delivered within a week. The seats available for a rather late application were limited but fine. Great service I would definitely use Seatwave again.Very good service overall… Read Full Review

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“excellent service”

Written on: 17/03/2014 by JAMK (1 review written)

A difficult event to get tickets for but seatwave came up trumps; tickets courier delivered as you would expect from a reputable organisation. Only downside was that the tickets were a little on the costly side re ticket face value - but having said this not as expensive as other orgasnisations. But I an mot complaining we all had a fantastic time :-) I have used them prior to this and will certainly use them again… Read Full Review

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“Nevef Again”

Written on: 17/03/2014 by GillMorrison (1 review written)

I am not sure you will want to print this. Having puchased tickets on 12th October 2013 for Jack Whitehall concert on Sat 15th March I had hoped that they would arrive at least a week before the event. However, after many telephone calls and emails over the past 10 days trying to find out when they would be delivered and by what means, they arrived "standard UPS" at midday on Thur 13th March. Having been told on occasions from seatwave staff that they had been despatched, i guess i was not… Read Full Review

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Seatwaveteam's Response to GillMorrison's Review

Written on: 31/03/2014

Dear Gill,

We would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We know people have busy lives and we know how frustrating it is to receive the tickets so close to the event, this is why when purchasing tickets with us you are given the option of selecting a different delivery address to your home address.

We completely understand the anxiety around receiving tickets which is why we always inform our buyers of the tracking number as soon as the tickets have been shipped by the seller.

Ticket delivery times vary according to the event and promoter. We ask our Sellers to send the tickets as soon as possible after the order confirmation and we do specify that tickets should be shipped at the very least two working days before the event, if you need the tickets by a specific date, it is important that you inform us accordingly so we can contact the seller and make them aware to ensure they can accommodate your needs.

With regards to the Face value, the reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Our promise (Ticket Integrity) to our buyers is that in case anything goes wrong and the seller is not able to fulfil the sale, we will step in and try to source replacement tickets for you to ensure you don’t miss out. Whilst we understand that you feel these were not equivalent, we can assure you that the quality of the tickets was the same as purchased.

We do appreciate and welcome your feedback.

seatwave

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“Quick & easy”

Written on: 17/03/2014 by SnittsinRome (1 review written)

As first time user I was a bit apprehensive, particularly about buying tickets to an event abroad. The procedure was easy to navigate & the tickets arrived within a couple of weeks. The only issue we had was that we purchased six tickets but when the arrived they were in a four and a two, albeit not too far apart… Read Full Review

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“Decent enough service!”

Written on: 17/03/2014 by KevBucko (2 reviews written)

I purchased 7 tickets for the 6 nations Rugby match between Italy and England in Rome on 15th March 2014. The booking process was simple enough. I wasn't totally happy with the 'mark up' on the face value of the tickets nor was I happy with the postage and service charge fee. Each of my tickets had a face value of 26 Euros but I ended up paying around £40 for each ticket. However, I realise that with a service such as that provided by Seatwave, I would be paying 'over the odds'. The… Read Full Review

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“football match tickets”

Written on: 17/03/2014 by Gilberton31 (1 review written)

I bought tickets for a football match and everything was perfect. I think seatwave is a safe and serious way to get tickets. I knew the state of my shipment the whole time. … Read Full Review

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“6 nations rugby italy-England ”

Written on: 17/03/2014 by Ockendon57 (1 review written)

It was easy to book and the tickets arrived with plenty of time before the event.i was disappointed with where we sat because I felt I had paid a good price to get half decent seats. They cost £63 each, price on ticket €17.50. We were sat quite high up in the stadium row 61 and the end seat was beside the metal caging surrounding the screen and you had to screw your head round to see the far corner.! I think part of the problem might have been that the stadium is usually used for football… Read Full Review

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“6 Nations - France v Ireland”

Written on: 17/03/2014 by Kendallkx181 (1 review written)

Fantastic service, quick & reliable with the ability to track delivery of tickets. I will use Seatwave again and have no hesitation in recommending their services… Read Full Review

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