Seatwave Reviews - www.seatwave.com

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“excellent service”

Written on: 17/03/2014 by JAMK (1 review written)

A difficult event to get tickets for but seatwave came up trumps; tickets courier delivered as you would expect from a reputable organisation. Only downside was that the tickets were a little on the costly side re ticket face value - but having said this not as expensive as other orgasnisations. But I an mot complaining we all had a fantastic time :-) I have used them prior to this and will certainly use them again… Read Full Review

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“Nevef Again”

Written on: 17/03/2014 by GillMorrison (1 review written)

I am not sure you will want to print this. Having puchased tickets on 12th October 2013 for Jack Whitehall concert on Sat 15th March I had hoped that they would arrive at least a week before the event. However, after many telephone calls and emails over the past 10 days trying to find out when they would be delivered and by what means, they arrived "standard UPS" at midday on Thur 13th March. Having been told on occasions from seatwave staff that they had been despatched, i guess i was not… Read Full Review

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Seatwaveteam's Response to GillMorrison's Review

Written on: 31/03/2014

Dear Gill,

We would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We know people have busy lives and we know how frustrating it is to receive the tickets so close to the event, this is why when purchasing tickets with us you are given the option of selecting a different delivery address to your home address.

We completely understand the anxiety around receiving tickets which is why we always inform our buyers of the tracking number as soon as the tickets have been shipped by the seller.

Ticket delivery times vary according to the event and promoter. We ask our Sellers to send the tickets as soon as possible after the order confirmation and we do specify that tickets should be shipped at the very least two working days before the event, if you need the tickets by a specific date, it is important that you inform us accordingly so we can contact the seller and make them aware to ensure they can accommodate your needs.

With regards to the Face value, the reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Our promise (Ticket Integrity) to our buyers is that in case anything goes wrong and the seller is not able to fulfil the sale, we will step in and try to source replacement tickets for you to ensure you don’t miss out. Whilst we understand that you feel these were not equivalent, we can assure you that the quality of the tickets was the same as purchased.

We do appreciate and welcome your feedback.

seatwave

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“Quick & easy”

Written on: 17/03/2014 by SnittsinRome (1 review written)

As first time user I was a bit apprehensive, particularly about buying tickets to an event abroad. The procedure was easy to navigate & the tickets arrived within a couple of weeks. The only issue we had was that we purchased six tickets but when the arrived they were in a four and a two, albeit not too far apart… Read Full Review

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“Decent enough service!”

Written on: 17/03/2014 by KevBucko (2 reviews written)

I purchased 7 tickets for the 6 nations Rugby match between Italy and England in Rome on 15th March 2014. The booking process was simple enough. I wasn't totally happy with the 'mark up' on the face value of the tickets nor was I happy with the postage and service charge fee. Each of my tickets had a face value of 26 Euros but I ended up paying around £40 for each ticket. However, I realise that with a service such as that provided by Seatwave, I would be paying 'over the odds'. The… Read Full Review

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“football match tickets”

Written on: 17/03/2014 by Gilberton31 (1 review written)

I bought tickets for a football match and everything was perfect. I think seatwave is a safe and serious way to get tickets. I knew the state of my shipment the whole time. … Read Full Review

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“6 nations rugby italy-England ”

Written on: 17/03/2014 by Ockendon57 (1 review written)

It was easy to book and the tickets arrived with plenty of time before the event.i was disappointed with where we sat because I felt I had paid a good price to get half decent seats. They cost £63 each, price on ticket €17.50. We were sat quite high up in the stadium row 61 and the end seat was beside the metal caging surrounding the screen and you had to screw your head round to see the far corner.! I think part of the problem might have been that the stadium is usually used for football… Read Full Review

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“6 Nations - France v Ireland”

Written on: 17/03/2014 by Kendallkx181 (1 review written)

Fantastic service, quick & reliable with the ability to track delivery of tickets. I will use Seatwave again and have no hesitation in recommending their services… Read Full Review

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“Just perfect”

Written on: 17/03/2014 by DanielWilloughby (1 review written)

My first experience with seatwave and I was a bit scared. Living in Holland I was going to buy tickets for a concert in London. So not only did I buy the tickets but I had to book a flight and a hotel as well. And what if I went to the O2 and it would turn out that my tickets weren't valid? So for safety reasons I picked downloadable tickets after reading reviews about late delivery. Well, it all worked out very smoothly, just like buying regular tickets. I got the confirmation mail and the… Read Full Review

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“Excellent experience”

Written on: 17/03/2014 by Michellemunfordfenwick (1 review written)

From booking to going it was an excellent experience. Tickets delivered safely and securely… Read Full Review

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“Really easy to book tickets and they arrived in plenty...”

Written on: 17/03/2014

Really easy to book tickets and they arrived in plenty of time , overall a good experience and definitely will use again !… Read Full Review

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“DONT BUY TICKETS FROM SEATWAVE!!!”

Written on: 17/03/2014 by Broderickt67 (1 review written)

Booked tickets through seatwave. Got to the box office to get told the tickets were void and not valid. The tickets was a birthday present for my boyfriend and he never got to see the concert. seatwave, non-sympathetic and acted like this happened all the time. Go somewhere else for your tickets!! … Read Full Review

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Seatwaveteam's Comment

Written on: 19/03/2014


Hi there,

We would like to apologise for the disappointment you've experienced with your ticket purchase.

Our priority here at Seatwave is to ensure that we get you to the chosen event. So we are very careful in following up any unusual issues that may arise, this would be one of them.

Whilst we fully appreciate the disappointment you both have experienced, given that the tickets are provided from a third party, we would require the written confirmation from the venue that you were unable to gain entrance as proof in order to be able to proceed actions against the seller.

As Seatwave is a marketplace, we don’t own the tickets, therefore the proof from the venue is needed as we need to pass this information on to the seller. We hope you can understand that this measurement is in place to protect sellers that use our site who supply genuine tickets.

We take our Job very seriously and we share the passion for live events with our customers, this is why we have strict terms and conditions in place for sellers and we will ban any seller who is supplying invalid tickets from our site as this is damaging our brand.

We would like to urge you to get in touch with us through our website and provide us with the written proof so we can do the right thing and refund you the full purchase price and take the appropriate actions against the seller of your tickets as we feel you have been let down.

seatwave

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Millar8's Comment

Written on: 20/03/2014

I would firstly like to say that Seatwave did not get me and my partner to our chosen event.
The tickets got VOID written across the them, which I sorted out the next day, and was not refunded until 6 days later, and not being able to purchase more tickets because of this.

In this case a refund was given, however no apology. You cannot imagine our frustration with the fact that the arean held 23,000 people and the 2 people that didn’t get to attend the event… purchased tickets from seatwave.

A refund of tickets in this case did not suffice for the travel time, food, products purchased for the event and most importantly the down fall of adrenalin .

Buying tickets from seatwave was a complete waste of time and more hassle than anything. I would not recommend to another person, if anything I would strongly advise people to buy their tickets with someone else… or it could be them stood outside the arena whilst their event is taking place.

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“Excellent service”

Written on: 17/03/2014 by Danielmcgarry60 (1 review written)

Bought tickets to see Ireland play France with very little time for tickets to come. Thankfully they did. Great job!… Read Full Review

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“Drake the weekend wow ”

Written on: 16/03/2014 by zcGoode1985 (1 review written)

The concert was amazing the weekend sounded even better live than on cd, drake was fantastic aswell he really made the fans involved and feel appreciated for there prescience. No ques no messing around the on foot drinks sales people were really handy saved loosing our standing space in the crowds. The only issue was the prices of drinks but that is to be expected in an arena watching an American artist in the uk… Read Full Review

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“Michael Buble at Birmingham NIA”

Written on: 15/03/2014 by thomas53 (1 review written)

Michael Buble was amazingly good, Tickets were a Christmas present to my wife, which she said was the best christmas present ever, just think it is greedy that the person I paid for the ticket doubled the price… Read Full Review

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“EASY, GOOD, REASONABLE”

Written on: 15/03/2014 by Shiloh55 (1 review written)

very easy, straightforward, hassle free process, will use again. got a pair of last minute tickets at a very reasonable price, safe, guaranteed, seller uploaded tickets instantly… Read Full Review

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“Recent visit to Michael Buble concert in Birmingham”

Written on: 15/03/2014

We recently purchased tickets for Michael Buble at the NIA in Birmingham. The process of using and purchasing tickets from Seatwave is straightforward and the tickets come in plenty of time for the event. The only criticism I would detail is that there are too many follow up emails sent through about Seatwave opportunities to purchase further tickets nearer the day to local events but also to the event you have already purchased a ticket for - this seems a little pointless and creates too… Read Full Review

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“brilliant site for ticket buying ”

Written on: 15/03/2014 by McCaffrey397 (1 review written)

I came to Seatwave to buy my ticket after the ones on general sale sold out. I wasn't disappointed by the service I received. The ticket was easy to find and choose. And the price was reasonable. The ticket was despatched quickly. No complaints… Read Full Review

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“No rugby tickets and worst service ever”

Written on: 15/03/2014 by Protecglass (1 review written)

I booked our rugby tickets last October and paid over double the price for them . Two weeks before the game we had not recieved them so we contacted seatwave to be told don't worry they will be delivered 3 times we contacted them over the 2 weeks being told by computer generated email that everything is fine we are now in Rome on the day of. The match and no tickets no apology in fact no email worst service ever seatwave you suck… Read Full Review

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Seatwaveteam's Response to Protecglass's Review

Written on: 19/03/2014

Hi there,

We are surprised to hear about your experience and would like to ensure you that this does not reflect our usual high standard customer service, it sounds far from it, so we would like to thank you for taking the time to highlight this.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. It is a rare occurrence that sellers are not able to fulfil the sale and we appreciate the disappointment that this situation has caused to you.

Please do get in touch with us through our website so we can look into this for you.

We welcome your feedback.

seatwave

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“Fab buble concert ”

Written on: 14/03/2014 by Casacala (1 review written)

Excellent service tickets as described no problems at all will defiantly use again… Read Full Review

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“first time using seatwave”

Written on: 14/03/2014 by sue66sue (1 review written)

Was a bit apprehensive as I was new to seatwave but received tickets 4 weeks prior to the event and had an amazing time.Thankyou seatwave and I would definitely use you again,I did compare with other ticket sites and seatwave were definitely the best for seat location and price… Read Full Review

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