Seatwave Reviews - www.seatwave.com

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“4 days of headaches”

Written on: 27/03/2014

I tried for 4 days to order through Seatwave. I had an original order but was sent an email to call them by 5pm that day or my order may be cancelled. No number was given. Many emails back and forth but my contact would send back spam reply's that were no help at all. I tried ordering new tickets but the system would not let me so I eventually gave up. Not impressed with their service. It left me feeling very frustrated… Read Full Review

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“Terrible CUSTOMER service ”

Written on: 26/03/2014 by 0service (1 review written)

Really worried about my tickets went on the web site put in order number,tried this twice wouldn't go,tried FAQ that wouldn't go either kept trying,then had to search web sight to find phone number, finally got through telephonist answerd (carnt call her customer service) and she was no help didn't even no what your webs help page looked like or said I had to keep telling her so frustrating, now even more worried, and will never buy from seatwave again, and would like a refund please … Read Full Review

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Seatwaveteam's Response to 0service's Review

Written on: 05/04/2014

Hi there,

thank you for your feedback.

Excellent customer service is very important to us and we always try to inform our customers of the tracking number as soon as the seller has provided this information.

As an intermediate we do rely on the information given to us to be correct and we are sorry to hear that you experienced difficulties along the way.

We do care very much about our customers and the service we offer and this doesn't sound anything like us. Please do get in touch with us through our website so we can look into this for you.

seatwave

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0Service's reply to Seatwaveteam's Comment

Written on: 06/04/2014

I have been in touch with your website on numerous occasions asking for help, you just send back your set script e-mails,thanks for your e-mail we're be in touch haha,never do,just keep sending the same set e-mail,out of pure frustration of no-one actually answering my queries I telephoned your O2 ticket collection office,where I found the most helpful person,who was on her lunch break,and still bearing in mind this was not her job,she actually took time to explain everything to me,that's all I was asking your so called customer service haha assistants to do,I think she should be promoted to CSA as soon as possible in a managerial position,with a massive pay rise to improve your customer service

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“Watch Out”

Written on: 26/03/2014 by Groy (1 review written)

Just recieved my tickets from Seatwave, Ticket came with actual price on the ticket which was much lower than the price I paid at Seatwave. Seatwave are a third party handler and not the company actually selling the ticket so the prices are much higher than normal. I would advise that you try elsewhere first, particularly if the event is a long time off. I would not recommend anyone to use this site. … Read Full Review

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Seatwaveteam's Response to Groy's Review

Written on: 05/04/2014

Hi there,

Thank you for your time and for the feedback.

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details.

We’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

seatwave

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“It worked well”

Written on: 24/03/2014 by Walshop112 (1 review written)

Tickets came shortly after ordering. Very comforting , didnt have that awful last minute wait… Read Full Review

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“Great way to get tickets”

Written on: 24/03/2014 by bpYoung341 (1 review written)

First time I've used Seatwave and definitely will use again. Liked being able to select seats and get tickets early. Tickets arrived in good time and with good security. Only thing was seats were not all in same row… Read Full Review

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“Great!”

Written on: 24/03/2014 by ciLee487 (1 review written)

Got last minute tickets here and was worried about doing it this way. Not a problem though! Quick, efficient and was a bargain. Thanks!… Read Full Review

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“Legalised tout ”

Written on: 24/03/2014 by Kyliey378 (1 review written)

Don't mind paying the over the top prices but they should enforce at least row and row and seat numbers so you pay for what you get not might get… Read Full Review

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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

thank you for your feedback.

We take it very seriously if a seller doesn't supply the tickets as advertised as this is damaging to our brand.

If the specific block and row are unknown to the seller, they would list the tickets accordingly within the section however, without block or row indication in order to not mislead the buyer in thinking they have purchased a specific block/row which then the seller cannot guarantee.

We hope you appreciate that the actual seat numbers cannot be passed on to secure the anonymity of the seller.

We do appreciate your feedback and your time.

seatwave

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“That was great”

Written on: 23/03/2014 by 245Curran (1 review written)

I really enjoy everything. Love the concert ! I am very happy… Read Full Review

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“rugby tickets”

Written on: 23/03/2014 by 71Briggs (1 review written)

tickets were in an excellent location (as expected) and every part of the transaction felt secure and professional :)… Read Full Review

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“One Republic”

Written on: 23/03/2014 by Broderickb104 (1 review written)

The Roundhouse is a great venue and One Republic were Fantastic, thoroughly enjoyed their performance and would go and see them again… Read Full Review

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“a very different Lloyd Webber show but very...”

Written on: 23/03/2014 by KendallStone (1 review written)

a very different Lloyd Webber show but very interesting. I was the same age as Christine Keeler,18 and the world was changing fast.I learnt a lot about this big social scandal and found it very informative and interesting. Thank you… Read Full Review

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“c2c weekend passes”

Written on: 23/03/2014 by Gracezf154 (1 review written)

very easy to use would use again. No problems with tickets tickets were as describe thank you so much Great Weekend had by all… Read Full Review

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“amazing service”

Written on: 23/03/2014 by 36Wise (1 review written)

Having booked 6 tickets to watch the Wales vs Scotland game I was a bit worried as to when the tickets would arrive they arrived about 6 weeks prior to the game which was amazing. The booking was easy you could see where you were going to be sitting… Read Full Review

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“Six nations in Rome”

Written on: 23/03/2014 by Englandgl356 (1 review written)

All straightforward and would use again. Commission paid made me wince a little though. … Read Full Review

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“Great service”

Written on: 23/03/2014 by Aedan451 (1 review written)

Tickets arrived safely and promptly ( November for a game in March) despite advice that they may not arrive until a week before the game. Would certainly use seat wave again… Read Full Review

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“very fast service”

Written on: 23/03/2014 by AshantiStiles (1 review written)

my first impression when I jumped on this site was "Is this really a reliable site?" But then I read the Terms of conditions and understood how it works. The service is very fast. The order was submitted within 2 days even I expected it longer. However this has its price. Sending the Express letter by UPS is very expensive. All over all the ticket main price was 54€ but in the end I paid 105@ I understand that but maybe the price could be better using a cheaper way to send the goods. All the… Read Full Review

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“Good source of event tickets”

Written on: 23/03/2014 by 201McKinney (1 review written)

Easy process to review and then purchase tickets. Can't comment on how sellers are verified/ transactions are secured so be good for the site to highlight that to assure customers but my experience was that tickets arrived from the seller within just a few days together with clear communications re venue access and premier lounge. Would definitely recommend using the site… Read Full Review

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“hands down the best”

Written on: 23/03/2014 by Colbya267 (1 review written)

The best service when buying any ticket for any event. Freindly staff and easy going… Read Full Review

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“Very quick paid, impressed”

Written on: 23/03/2014 by 293Keating (1 review written)

Am very happy with seatwave's service that the ads available to large audience that you can easily find buyer and seller. I tried to sell Beyonce ticket that my girlfriend couldnt attend the event just 4 days prior to the event and quickly found buyer and got paid just three days after the concert. Thank you Seatwave… Read Full Review

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“very efficient”

Written on: 23/03/2014 by Avery334 (1 review written)

Received emails promptly to confirm booking. Also received an email informing me what day I would receive my tickets. Very efficient… Read Full Review

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