Seatwave Reviews - www.seatwave.com

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“Rugby Tickets”

Written on: 22/03/2014 by ChristopherHenderson (1 review written)

We were well supported by the Seatwave team and our rugby tickets arrived when indicated on the confirmation order form. The seats themselves were near the pitch and we thoroughly enjoyed the match… Read Full Review

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“BUYER BEWARE”

Written on: 22/03/2014 by Kearneyen1945 (1 review written)

I accidentally purchased tickets to the wrong soccer game; though I saw my mistake within seconds, there was no way to cancel the order. The order still has not shipped but apparently the company never cancels or notifies the seller of a mistake, not even when the notification is sent within seconds. SO, BEWARE… Read Full Review

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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

thank you for your feedback.

Seatwave is a marketplace where people can buy and sell tickets. This means that the tickets listed come from fans and distributors around the world. We at Seatwave do not sell the tickets ourselves or set the sale price for any tickets you see on our site. It’s our job to make it easier to buy and sell tickets in a fair and transparent way.

We appreciate that one of the orders was placed in error however, once a sale has been confirmed to the seller it is final as per our terms and conditions.

As an intermediate we would reach out to the seller to see if they are in agreement to cancel the sale however, they are not obligated to do so.

We appreciate that this may have not been the news you wanted to hear however, we are a fair and secure marketplace for both, buyer as well as seller.

We do appreciate you getting in touch with us and welcome your feedback as we use it to make Seatwave a better marketplace.

seatwave

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“Great Night Out”

Written on: 22/03/2014 by Xiomaral356 (1 review written)

My two daughters whom I bought the tickets for really enjoyed the experience at the concert… Read Full Review

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“Great Seats”

Written on: 22/03/2014 by zwSpence273 (1 review written)

Great seats at the Glasgow hydro for Michael buble concert… Read Full Review

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“Seat wave are garbage”

Written on: 21/03/2014 by Drake1973 (1 review written)

Ordered tickets in November, in all fairness the postal service lost them but seatwave kept me waiting until 2 days before to tell me they couldnt get replacements got replacements from venue that same day for 1/2 the price… Read Full Review

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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

thank you for your feedback.

Excellent customer service is very important to us and it is also important to us to make things right when they do go wrong.

We regret any inconvenience you have experienced and it’s disappointing to hear when our customers are less than happy, especially when tickets get lost during the delivery process as this is something which is of course out of our control.

We are very sorry that we have been unable to find replacement tickets in this instance for you as getting you to the chosen event is our priority,

We would like to make this up to you and offer you a little something towards a future purchase so you may see a truer reflection of the way we work.

Please do get in touch with us through our website.

We do appreciate your feedback and would like to thank you for your time.

seatwave

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“Tickets for 6 nations - last minute let down”

Written on: 21/03/2014 by JulieP2 (1 review written)

I had booked 4 tickets for England v Wales 6 nations back in October for my son's birthday. Approx 1 week before the event I was told that the order couldn't be fulfilled, and was offered inferior substitute of split seats - not possible or satisfactory. Went right to a few days before event before confirmed that I wouldn't be able to have the tickets - a birthday ruined! My money had been taken and interest obviously earned back in October given that no tickets had actually been bought - no… Read Full Review

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Seatwaveteam's Response to JulieP2's Review

Written on: 05/04/2014

Hi there,

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place as well as penalty charges to ensure sellers are aware of the financial consequences when supplying anything different from what was purchased or worst, not fulfilling the sale, as this is damaging our brand.

We would like to assure you that it is a rare occurrence that sellers are not able to fulfil the sale as advertised and we appreciate the disappointment that this situation has caused to you.

We believe in offering a great service and it's very clear that you feel we've let you down in this case however, we would like to assure you that we as a marketplace have done everything we can to try and rectify the situation, that was caused by the original seller letting us both down.

We are very sorry that we have been unable to find replacement tickets in this instance for you and we appreciate that this experience was far from easy, so please do get in touch with us through our website so we can make this right and offer you a little something towards a future purchase.

seatwave

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“Ticket Sale”

Written on: 21/03/2014 by 63Whalen (1 review written)

Excellent service easy to use sold tickets within 7 days at price asked for and received payment promptly from Seatsave would definetly use them again in the future… Read Full Review

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“Great service for buying tickets”

Written on: 21/03/2014

We used this service on the day of the event we wanted to attend and got tickets actually cheaper than face value. It was easy to use to find the event and buy the tickets. Also with this site we were able to chose seats where we wanted to sit at a price we were prepared to pay online and picked the tickets up at the Seatwave office at the venue. We will definitely use this site again. Thanks… Read Full Review

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“Wave your Seat Goodbye”

Written on: 20/03/2014 by liverpool1david (1 review written)

Got a phone call 24 hours before the concert to say they did not have tickets for us, it was for my wife's big birthday and she was devastated not to be able to go to the concert. On the positive we did get prompt ticket refund and Seatwave have said they will also refund and travel costs… Read Full Review

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Seatwaveteam's Response to liverpool1david's Review

Written on: 05/04/2014

Hi there,

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place as well as penalty charges to ensure sellers are aware of the financial consequences when supplying anything different from what was purchased or worst, not fulfilling the sale, as this is damaging our brand.

We would like to assure you that it is a rare occurrence that sellers are not able to fulfil the sale as advertised and we appreciate the disappointment that this situation has caused to you.

We believe in offering a great service and it's very clear that you feel we've let you down in this case however, we would like to assure you that we as a marketplace have done everything we can to try and rectify the situation, that was caused by the original seller letting us both down.

We are very sorry that we have been unable to find replacement tickets in this instance for you and we appreciate that this experience was far from easy, so please do get in touch with us through our website so we can make this right and offer you a little something towards a future purchase.

seatwave

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“Best farewell concert ever”

Written on: 20/03/2014 by jaCasey261 (1 review written)

Perfect show, The seats were amazing, weren't far from the front… Read Full Review

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“Terrible service”

Written on: 20/03/2014

I bought my ticket on the morning of the fight and it said it would be available for me to download by 5pm, which would be cutting it fine as that was the time i would have to leave my home to get to the o2 in time for the event.....My ticket never arrived!!!! I e mailed all day with no response till 4:45 and by then it was too late to sort anything out.I could have bought my ticket elsewhere and actually seen the fight!!!… Read Full Review

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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

We are surprised to hear about your experience and would like to ensure you that this does not reflect our usual high standard customer service, it sounds far from it, so we would like to thank you for taking the time to highlight this.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. It is a rare occurrence that sellers are not able to fulfil the sale and we appreciate the disappointment that this situation has caused to you.

Please do get in touch with us through our website so we can look into this for you.

We welcome your feedback.

seatwave

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“appalling service ”

Written on: 20/03/2014 by clairejseery (1 review written)

mnever got tickets eventhough i got confirmation number absolute disgraceful service never book with them… Read Full Review

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Seatwaveteam's Response to clairejseery's Review

Written on: 05/04/2014

Hi there,

We are surprised to hear about your experience and would like to ensure you that this does not reflect our usual high standard customer service, it sounds far from it, so we would like to thank you for taking the time to highlight this.

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place to ensure sellers fulfil their orders as advertised. It is a rare occurrence that sellers are not able to fulfil the sale and we appreciate the disappointment that this situation has caused to you.

Please do get in touch with us through our website so we can look into this for you.

We welcome your feedback.

seatwave

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“Great, ”

Written on: 19/03/2014 by Wells864 (1 review written)

These tickets where sold out everywhere else. I got great seats for my daughter at a price I was happy to pay. First time user so was a bit worried but everything was perfect. Would and have recommended this site to friends and family. We will look out for tickets in the future. … Read Full Review

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“smooth transaction and prompt delivery.”

Written on: 19/03/2014 by martymac58 (1 review written)

i was a little nervous using a secondary ticket selling website for the first time. My overall experience was positive with the tickets arriving well before the match date… Read Full Review

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“When in Rome....”

Written on: 19/03/2014 by Ashleighi157 (1 review written)

Tickets arrived in good time. We had great seats. My only issue was about the seating numbers. There were two sets on our tickets, one in large and bold letters and a smaller set. The bolder set did not relate to our seating as we had first thought so we ended up getting lost until a very kind policeman walked us right around the stadium to the correct stand… Read Full Review

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“Easy service”

Written on: 19/03/2014 by philipt1978 (1 review written)

Easy service as the only option was to pick up the tickets I think charging is a bit off. However, the fact that I got a last minute deal is great!… Read Full Review

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“What customer service?”

Written on: 19/03/2014 by SwingLowSinger (1 review written)

Although the tickets I got were for the right event the seller's mark up was even greater as they sent me cheaper tickets than advertised. When I questioned this the customer service team first told me that there was a mark up. I told them I knew this but hadn't received the tickets as advertised. They said they'd ask the seller and get back to me. I have heard nothing. I will be more likely to try the original ticket web site next time. The tone of emails received from Seatwave was… Read Full Review

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Seatwaveteam's Response to SwingLowSinger's Review

Written on: 31/03/2014

Hi there,

One of our priorities is to make buying and selling tickets as easy as possible and to support you a long the way.

We operate a fair and secure marketplace for both, sellers as well as buyers. We're big fans of music, theatre and sports events so we do genuinely care about getting our customers to their chosen gigs.

You can read more about us on our company blog


We are disappointed to hear when our customers are less than happy with the service and this doesn't sound anything like us, so please do provide us with your order reference so we can follow this up and put this right.

We welcome your feedback.

seatwave

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“Fantastic evening, we laughed so much.”

Written on: 19/03/2014 by joHolman133 (1 review written)

What a great evening, the seats were fantastic, right at the front. jack Whitehall is so funny and entertained us completely. We had dinner at the 02 first, so a lovely evening was had… Read Full Review

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“Visit the Loo”

Written on: 19/03/2014 by CashMaher1968 (1 review written)

I laughed so much, that I'm glad that I went the loo before. Such Fun x … Read Full Review

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“Easy to use, secure, good customer service”

Written on: 18/03/2014 by 376Brown (1 review written)

Easy to use, secure, good customer service. keeps you up to date with all the events going on… Read Full Review

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