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“I bought tickets for Disturbed at the Carling Academy...”

Written on: 21/10/2008

I bought tickets for Disturbed at the Carling Academy and after reading the reviews was worried they'd never come or turn out to be fakes. They arrived and the person had sent me an extra ticket as she'd been unable to sell it, so we went to the concert and had a great time… Read Full Review

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“We bought tickets which were overly priced only to...”

Written on: 13/10/2008 by spastik (1 review written)

We bought tickets which were overly priced only to arrive at the event and find out our tickets were fake… Read Full Review

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T4Boo's Response to spastik's Review

Written on: 14/10/2008

Join the club...

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Ttscot's Response to spastik's Review

Written on: 15/10/2008

From Tom at Seatwave - can I ask if you have contacted us yet regarding this? We guarantee a refund if you have bought fraudulent tickets and return them to us.
<br/>
<br/>Please e-mail us with your details.
<br/>
<br/>Many thanks

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“Why are you all blaming Seatwave? I actually sell...”

Written on: 13/10/2008 by heavenlycupcake (6 reviews written)

Why are you all blaming Seatwave? I actually sell tickets on the site and as soon as Seatwave supply me with the pre-paid envelope (usually the day after the sale has been made) I mail the tickets to the buyer. I've never had any problems and neither have the people who bought the tickets from me. It's a pity that only people with complaints write anything on this site. What about all the happy customers? Let's hear from some of them!… Read Full Review

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“Purchased my Coldplay ticket but I was denied entry,...”

Written on: 08/10/2008 by T4BOO (1 review written)

Purchased my Coldplay ticket but I was denied entry, along with my 2 friends. We went abroad just for the event… Read Full Review

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Ttscot's Response to T4BOO's Review

Written on: 08/10/2008

From Tom at Seatwave. We were shocked to find that the tickets sent were fake and once we were told of this immediately agreed a 100% refund - we will also black-list the seller from our site. As a ticket exchange we bring buyers and sellers together, rather than sell tickets ourselves. We treat every occasion that a customer doesn't receive tickets extremely seriously and try to ensure that whenever possible you get to attend the event. If not, as sadly was the case here, then we offer a full refund.
<br/>
<br/>If you need to get back in touch with us, please contact us.

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T4Boo's Response to T4BOO's Review

Written on: 20/10/2008

I just received an email from paypal stating that seatwave.com refunded me. Goodluck to all!!

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T4Boo's Response to T4BOO's Review

Written on: 10/10/2008

It seems that their support department has no idea about what is going on... One employee phoned me clearly stating that I will receive a full refund shortly, and now I keep receiving emails stating that I need to somehow get my fake ticket back and send it to seatwave..

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T4Boo's Response to T4BOO's Review

Written on: 09/10/2008

I have just received a phone call stating that my friends and I shall receive a full refund. I hope this wish comes true...

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Ttscot's Response to T4BOO's Review

Written on: 09/10/2008

Please contact us to arrange for a refund.
<br/>
<br/>If you can provide your order number and a phone number we can call you on.
<br/>
<br/>Thanks
<br/>
<br/>Tom

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T4Boo's Response to T4BOO's Review

Written on: 09/10/2008

I have been asked to produce the fake ticket which I cannot. I have tried to contact the firm that took my ticket (ticketmaster) which I cannot. Should I send you my bank account details to which you can forward my refund?<br/>

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“I paid £354 for two Madonna Gold Circle tickets...”

Written on: 20/09/2008 by Madonna Fan (1 review written)

I paid £354 for two Madonna Gold Circle tickets ~(face value £85) -for wembley concert on, 11 September, travelled down to stay overnight from Leeds. Tickets arrived the day before going after numerous phone calls. Tickets turned out to be fakes. I suggest nobody uses this Company, they were contacted on the 11 September and have not had the manners to even phone. I have contacted my credit card company to recover the money… Read Full Review

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T4Boo's Response to Madonna Fan's Review

Written on: 08/10/2008

I found this review helpful because... its true...seatwave is a ripoff

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T4Boo's Response to Madonna Fan's Review

Written on: 14/10/2008

1. Fake tickets are confiscated on the spot, no questions asked.<br/>2. Such firms should have close relations with security companies at events instead of saying "we cannot contact Ticketmaster on your behalf."

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Heavenlycupcake's Response to Madonna Fan's Review

Written on: 13/10/2008

No, it's not a ripoff. They will refund the money if you return the fake tickets. They only act as an agent - they don't sell their own tickets so the person who gave them the fake ticket to sell is at fault.

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“Tickets bought through Seatwave in May for the Madonna...”

Written on: 17/09/2008

Tickets bought through Seatwave in May for the Madonna concert at Wembley Golden Cricle £354. for 11/09/08, I did not receive the tickets until Wednesday 10/9/08, went down from Leeds to London. Refused entry at Gate tickets were fake, Circle was spelt wrong on the stubb! Seatwave promised to phone me back about the fake tickets I'm still waiting… Read Full Review

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T4Boo's Comment

Written on: 20/10/2008

Goodluck mate!! Tried speaking with your bank?

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“They've told me the day before the concert that no...”

Written on: 12/09/2008 by sportlondon (1 review written)

They've told me the day before the concert that no tickets where available. Please note that I've gave them around £600 months before the concert! Some of my friends have travelled from abroad… Read Full Review

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“Hi all, I bought four gold circle tickets for Madonna...”

Written on: 12/09/2008 by robinodd (1 review written)

Hi all, I bought four gold circle tickets for Madonna Sticky and Sweet tour at Wembley 9/11 and payed four months in advance £800.00 including £180.00 fee for seatwave to manage a ticket transaction between seller and buyer that never happened. Not only they have hold my money for four months but most importantly they let myself and three friends down! Two weeks before the concert I started wondering about the tickets; the customer service kept telling me the seller was going to post them and… Read Full Review

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“I ordered and received 6th row front center section...”

Written on: 12/09/2008 by jdrivas (1 review written)

I ordered and received 6th row front center section floor tickets to see Stevie Wonder at the O2. The order was placed about 2 months in advance of the show. I specified that I needed the tickets delivered to the concierge at the hotel I was going to be staying at in London. A week before the show I called seatwave and they told me that the tickets would be sent royal mail special delivery. I called on the Monday of the the week (Thursday show) and they gave me the tracking number, which also… Read Full Review

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“Booked Madonna tickets back in May and told tickets...”

Written on: 10/09/2008

Booked Madonna tickets back in May and told tickets would be posted five days before. 2 Days before concert I phones Seatwave and told "vendor could not supply tickets and will be issued with full refund". Well annoyed and after reading reviews on here not convinced my refund will turn up. In future I will avoid ticket sales from this company… Read Full Review

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“I really want to know, has anyone who has sold a...”

Written on: 04/09/2008 by mel14 (1 review written)

I really want to know, has anyone who has sold a ticket actually been paid (and how long did it take)? The reviews all suggest people have been waiting at least 3-4 weeks for payment, but can anyone confirm they've actually received payment? I'm getting really worried I'll never get paid for the ticket I sold and sent 3 weeks ago, which royal mail, and apparently seatwave themself, confirmed was received… Read Full Review

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Louisewisdom's Response to mel14's Review

Written on: 12/09/2008

I sold tickets on Seatwave about 3 months ago and had to wait over a month for my money. The way to get your money is to be very persistent. Keep phoning them. It got to the point in the end when I called them about 5 times in one day and kept asking to speak to a supervisor. Give them grief they deserve it they are totally disorganised. To be fair everyone I spoke to on the phone was polite bar one who told me I was being rude even though I has gone out of my way to stay calm and polite - i made sure i said to every person 'i realise it's not your fault but...'<br/>Just keep at them. I forced them to pay me by SWIFT transfer and they said they'd charge me &pound;15 for the pleasure - but when I pointed out that I'd paid that in interest on my credit card waiting for them to reimburse me they even waived that. Don't give up!!

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Heavenlycupcake's Response to mel14's Review

Written on: 13/10/2008

Don't worry - I sell tickets all the time on Seatwave and always get paid. They are not great at paying you rapidly - but you will get paid (after the event).

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“I bought 2 tickets for Leeds festival months in...”

Written on: 02/09/2008

I bought 2 tickets for Leeds festival months in advance, no tickets arrived the week before the festival. I rang, they said they'd arrive Monday. They didn't so again we rang, they promised they had been in touch with the vendor and the tickets had been sent for Wednesday. Wednesday morning no tickets, we rang and they said they would arrive Thursday 9pm (like many others were told). Wednesday night they emailed explaining there was no ticket and they had been giving us inaccurate information… Read Full Review

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Sp4Nnersavfc's Comment

Written on: 07/09/2008

I agree with this review because... i was treated nearly the same! I don't not recommend Seatwave...

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“Seatwave.com sent me a mass email and cc'd it into...”

Written on: 02/09/2008

Seatwave.com sent me a mass email and cc'd it into about 25 other customers, thus revealing all our email addresses. This kind of irresponsible behaviour is just unacceptable… Read Full Review

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“I ordered tickets of Seatwave for Leeds festival...”

Written on: 28/08/2008 by joannea2006 (1 review written)

I ordered tickets of Seatwave for Leeds festival (early entry and weekend camping) the early entry arrived a week before the event which i was pleased with and was due to travel on a Wednesday. The Monday before the weekend camping tickets still had not arrived so i phoned them to ask where they were and the said they would not be delivered until the Thursday. I explained this was too late as i had early entry and needed them before the Wednesday. I phoned them numerous times on the Monday as… Read Full Review

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“In my opinion all of these reviews are not fair on...”

Written on: 28/08/2008

In my opinion all of these reviews are not fair on Seatwave as they just promote individual sellers. For as long as people are prepared to pay over the odds when they missed the general sale then Seatwave will remain strong… Read Full Review

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Heavenlycupcake's Comment

Written on: 13/10/2008

I found this review helpful because...it's fair. It's not seatwave that set the prices - it's the seller.

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“I don't recommend purchasing tickets from Seatwave....”

Written on: 27/08/2008 by Lou5678 (1 review written)

I don't recommend purchasing tickets from Seatwave. Very unreliable in my experience and unhelpful… Read Full Review

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“The seemed very uninterested when I rang and said...”

Written on: 26/08/2008 by sp4nnersavfc (7 reviews written)

The seemed very uninterested when I rang and said tickets hadn't arrived, and i must change travel plans. Wrong tickets sent, i bought 2 for block U32 and they sent block U12. I wouldn't use this site again ...ever! Recommed staying away, it's too stressful waiting and not knowing what's going on… Read Full Review

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“Ordered George Micheal tickets from seatwave, and was...”

Written on: 21/08/2008 by tiffanyandjason (1 review written)

Ordered George Micheal tickets from seatwave, and was charged £288.80 for two tickets. The tickets arrived three days before the concert, which i was pleased by, but then realised the seats i`d bought were priced at only £50.00 each! Needless to say i won`t be using them again, and i would strongly advise anyone not to unless absolutely desparate to see a show! I suspect George will be worth it though!… Read Full Review

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“Brought tickets for Duran Duran, got them 41/2 later...”

Written on: 21/08/2008 by jamiecross (1 review written)

Brought tickets for Duran Duran, got them 41/2 later wrong tickets as they were surposed to be front row, sent them back straight away never head from them again £288.00 out of pocket. A rubbish company in my experience, I recommend avoiding all dealings with them… Read Full Review

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“Personally I have never used a 3rd party ticket site;...”

Written on: 21/08/2008 by avoidseatwave (1 review written)

Personally I have never used a 3rd party ticket site; on this occasion I really wanted Reading tickets for me and my girlfriend. Paid for the tickets 2 months ago and am still; "awaiting shipment". I emailed Seatwave to see if my tickets were guranteed and they came back very quickly saying yes. I have emailed them 3 more times now the event is 3 days away and have heard nothing back from them. I called their customer services and was advised they would call the seller and get back to me; this… Read Full Review

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