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“Overall seatwave seem to be a reliable website with...”

Written on: 16/05/2009

Overall seatwave seem to be a reliable website with good secure transactions available to buyer and seller. And if i get my dispatching issue sorted out i will be using seatwave alot in the very near future… Read Full Review

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“My mum bought me and my sister tickets for the pink...”

Written on: 13/05/2009 by kyliemit88 (1 review written)

My mum bought me and my sister tickets for the pink concert on 28th April from seatwave for our xmas. unfortinately i couldnt go as i had a holiday booked but my pregnent sister and her husband went. my sister is 7 month pregnant and we live in scotland - they drove all the way to newcastle all pysched up to see pink and got turned back at the door as the tickets were fake. i feel sorry for my poor mum whpo payed way too much for these tickets in the first place, she was ripped off big style… Read Full Review

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Ttscot's Response to kyliemit88's Review

Written on: 15/05/2009

From Tom at Seatwave: We take any allegations of fake tickets being offered for sale on our site extremely seriously. On the extremely rare occasions where this has occurred we have immediately black-listed the seller and informed the relevant police authorities. Due to the severe consequences of such an action on the part of our sellers we have to ensure that we have evidence to justify our actions which is why we need to receive the tickets back into our offices in order to be able to take action. If you want to discuss this further, please call us and ask for me.
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“I used Seatwave for the first time to get tickets to...”

Written on: 09/05/2009 by Twista2003 (1 review written)

I used Seatwave for the first time to get tickets to the Beyonce show this summer, after placing my order I read really bad reviews about the site so I was naturally worried about getting my tickets!
I am pleased to say my tickets arrived in good time for the show, and seem genuine (not been yet, but looks fine)
I felt like using the site was abit of a gamble, the company Seatwave have good intentions of being the middle man and introducing buyer to seller with hardly any hassle. But I found it… Read Full Review

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Ttscot's Response to Twista2003's Review

Written on: 11/05/2009

From Tom at Seatwave: Thanks for your comments - I appreciate that you give us a 7/10 for our overall company. I am sorry you had some difficulty contacting us, I will look at the details of why we seemed to be slow on this occasion. I assure you that there are very few occasions where we do have issues with delivery - I guess that your concerns may be arising from previous bad experiences from other companies. We do monitor the progress of all sales made through our site and will intervene as required. I hope you have the confidence to use us again and would recommend us as a company if you were looking to get to a sold-out event.
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“I have booked tickets through Seatwave, spending about...”

Written on: 05/05/2009 by shimah (1 review written)

I have booked tickets through Seatwave, spending about £140 with them. I did not receive the tickets, their customer service was appaulling and no compensation has ever been received… Read Full Review

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“I frequently sell tickets on this site and through...”

Written on: 30/04/2009 by 63events (1 review written)

I frequently sell tickets on this site and through ebay and it's a toss-up as to which one is the worst. Seatwave do have a good business model in place to allow you to sell tickets and take care of customer calls but it is really their customer service that let's them down. I would say i get replies to around 20% of my email messages and when they say they will look into something and call you back don't let them do this because they NEVER call you back. I wouldn't mind but i sell around… Read Full Review

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“I am a so called 'top seller' on Seatwave, and...”

Written on: 30/04/2009 by MorenoHatter (2 reviews written)

I am a so called 'top seller' on Seatwave, and completely fedup with the service I receive. Calls to their 'Seat Scouts' are never returned, emails go ignored, and replies are often not really related to the initial question. We are also now being subjected with being dealt with by Seatwaves other offices in Europe, some of which have a poor grasp of English (understandably!)… Read Full Review

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“i use seatwave often for both buying and selling...”

Written on: 30/04/2009 by chrisroche (1 review written)

i use seatwave often for both buying and selling tickets and find it very easy to use and very reliable.

altough the majority of the reviews on here are bad that will be because ppl dont write good reviews they generally only express bad reviews becuase at the end of the day why write on a site about something that is supposed to happen?

if you went to kfc ordered your food got it ate it and was satisfied you would not then think i must tell the world that everything has just happened the way… Read Full Review

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Morenohatter's Response to chrisroche's Review

Written on: 01/05/2009

I am a seller too, and am fed up with the way I am treated by Seatwave. <br/><br/>They have obviously grown too quickly and I am usually ignored by the Customer Service Advisors.

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Chrisroche's Response to chrisroche's Review

Written on: 02/05/2009

well personally i havent had a problem selling my tickets and receiving my money. i put my tickets on seatwave and also viagogo so if you try there you might be in luck, you can usually get more money for your tickets on viagogo as when you are buying tickets it doesnt tell you how much the last ones sold for and also you get the money when you send the tickets you dont have to wait til after concert. i put my tickets on both and see which site i get offered more for my tickets and i havent had a problem with either of them

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“I am writing as a seller of some dancing on ice...”

Written on: 28/04/2009 by whitetulips (1 review written)

I am writing as a seller of some dancing on ice tickets for O2 arena.I have not yet been contacted by seatwave about sending the sold tickets on.I have written several e-mails which have not been replied to and have also 'phoned ,after hanging on for over 30 mins without my call being answered the line goes dead.
Some-one some where is probably very cross that they are not getting their tickets as the show is tomorrow but there is just nothing i can do about it.
i just can't understand it at… Read Full Review

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“Back in January I ordered expensive concert tickets...”

Written on: 28/04/2009

Back in January I ordered expensive concert tickets for tomorrow (29th April, 2009.) By this morning (28th April,2009) they had still not arrived. Eventually I was put through to a customer services operator who said they were 'still awaiting shipment.' Initially Seatwave said they would try to get the tickets to me by tomorrow morning but agreed with me when I said that seemed very unlikely. Seatwave has agreed to a complete refund which I am awaiting… Read Full Review

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Ttscot's Comment

Written on: 30/04/2009

From Tom at Seatwave: Thanks for taking the time to speak with me today regarding your experience. My apologies again for the failure of your seller to dispatch your tickets. Also, unfortunately on this occasion our system did not recognise the fact that the dispatch was still outstanding in the days before your event. We do monitor all transactions and liaise with buyers and sellers to ensure that orders are completed. We have processed your refund and please feel free to contact me if you wish to.

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“Seatwave promised me tickets confirmed i had them and...”

Written on: 23/04/2009

Seatwave promised me tickets confirmed i had them and then told me 6 hrs before concert there was no tickets… Read Full Review

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Ttscot's Comment

Written on: 27/04/2009

From Tom at Seatwave: I am very sorry to hear that your seller did not send your tickets and that we were unable to find replacements on your behalf. If you want to talk about this further please contact the team or e-mail to support@seatwave.com, marking your e-mail for my attention.
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Ttscot's Comment

Written on: 27/04/2009

From Tom at Seatwave: I am very sorry to hear that your seller did not send your tickets and we were unable to find alternatives on your behalf. If you want to discuss this further please contact the team or e-mail to support@seatwave.com marking the mail for my attention.

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“Seatwave kept me informed when tickets were dispatched...”

Written on: 23/04/2009 by Hells Bell (1 review written)

Seatwave kept me informed when tickets were dispatched and was issued a number to trace them through royal mail. I was very worried after booking tickets for AC/DC on April 21st, 2009 @ M.E.N Arena. I thought the tickets would not come or if they did, they would'nt be real. I was proved very wrong. Tickets came 3 weeks before the gig and they were real. I had a great time at the concert and would use Seatwave again… Read Full Review

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“So sad that only people with bad experiences seem to...”

Written on: 14/04/2009 by dotstocking (1 review written)

So sad that only people with bad experiences seem to write reviews. I ordered two tickert for Teenage Cancer Trust, paid face value (plus seatwave commission) and not only did the tickets arrive within 48 hours - the seller had enclosed 2 complimentary tickets for another concert (Kasabian)! The seats were exactly as described and we had no problems on entry… Read Full Review

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“Hello, ”

Written on: 27/03/2009 by Kimosterreich (1 review written)

Hello,

Firstly I apologise about English. I from Austria. I buy tickets from Seatwave.com for Michael Jackson in August, the website said that all tickets are guaranteed. I buy tickets and then just today I told that the seller doesn't have the tickets and I couldn't have them.

The www.seatwave website says that tickets are guaranteed, so why are tickets cancelled? They would not accept my complaint about the tickets being cancelled and the terms.

I tell them that I book flights and… Read Full Review

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Harrytheoakes's Response to 450344_Kimosterreich's Review

Written on: 04/05/2009

I think you must have misunderstood. The Michael Jackson tickets have not even been printed yet, so there is no way that Seatwave could tell you they are not available. And even if they WERE not available, Seatwave has got months to find you alternative tickets.

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Harrytheoakes's Response to 450344_Kimosterreich's Review

Written on: 05/05/2009

There is a ring of untruth about this posting (or maybe it's a language problem). I sell tickets on Seatwave and on several ocassions they have asked if they personally can buy my tickets to fill an order. There is no way that Seatwave would tell a buyer there are no seats available for a concert as far away as August. Even if the seller has let them down (and how would they know at this stage?) there is plenty of time for them to find alternative tickets.

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“I sell tickets through seatwave frequently. They are...”

Written on: 27/03/2009

I sell tickets through seatwave frequently. They are good and I thought they made you replace the tickets come what may if you were unable to stand on the deal though reading some of these reviews it doesn't seem so. With regards to the delivery of tickets it is an absolute lottery when they will be delivered by Ticketmaster (remember seatwave are only agents acting on behalf of people like me) I have ordered tickets through Ticketmaster for Beyonce back in December and still no sign yet Cliff… Read Full Review

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Ttscot's Comment

Written on: 17/04/2009

From Tom at Seatwave: Thanks for your comments - I'm glad to see that you recommend us as a company. In answer to some of your questions:
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<br/>We do expect sellers to find alternatives if for any reason they find themselves unable to provide the tickets they listed. In addition we also use our sourcing team to assist if necessary.
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<br/>As you have stated, we are changing our fulfilment process - I appreciate your patience as we migrate.
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<br/>Finally, we charge both buyers and sellers as we offer a service to both - it seems unreasonable to make one side or the other pay for everything. Overall, tickets on our site are extremely well priced compared to our competitors and we work hard to offer excellent value for all.

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“I would definately use Seatwave again. I bought 2...”

Written on: 26/03/2009 by karjf (1 review written)

I would definately use Seatwave again. I bought 2 tickets for Tina Turmer at MEN on 31 March and recieved them today. I bought tickets that had the verification symbol which shows that Seatwave have checked they do exist and am delighted to say that we are in the third row (bought on the basis of first 5 rows). I paid face value so no complaints… Read Full Review

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Newy16's Response to 450204_karjf's Review

Written on: 20/05/2009

i was just wondering if anybody on here has ever recieved tickets as an a4 piece of paper were the tickets are printed at the top and other information on the rest of the paper.. i am now feeling very very worried about my tickets.

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“We bought Metallica tickets through Seatwave recently....”

Written on: 15/03/2009 by clymout (1 review written)

We bought Metallica tickets through Seatwave recently. The final week before the concert was fraught with panic. Tickets hadn't arrived 4 working days before the gig, emails to Seatwave wern't replied to. Eventually made telephone contact and tickets did arrive 2 working days before the gig. They looked like photocopied pages not actual gig tickets. All Seatwave said was that's the chance you take when you buy second hand tickets. However, tickets were authentic and even gave VIP access… Read Full Review

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Ttscot's Response to clymout's Review

Written on: 30/03/2009

From Tom at Seatwave: I am sorry to hear of the frustration you experienced during your recent purchase. As a fan-to-fan ticket exchange we are entirely dependant upon our sellers receiving their tickets before being able to send them to buyers. We monitor the progress of each sale and do liaise with sellers to achieve as timely dispatch as possible. The tickets you received were printed 'e-tickets' hence the appearance. Finally and most importantly I'm delighted that your husband and son had such a great time. If you wish to contact me about any aspect of your experience, please call our customer service team and ask for myself.
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“I purchased two tickets for Depeche Mode at the O2...”

Written on: 12/03/2009

I purchased two tickets for Depeche Mode at the O2 Arena on May the 30th. from Seatwave for quite a large sum of money but compared to sites like Ebay these were very good prices.
This was back on the 30th of October last year.
Still waiting and feeling a little uneasy as a hotel and travel arrangements have already been finalized. It will all be pointless if the tickets don't arrive.
My main frustration is the lack of updates. I never created a Seatwave account through personal choice when I… Read Full Review

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Spsimpson's Comment

Written on: 14/03/2009

From Shane at Seatwave:
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<br/>I am really sorry to hear of your frustration regarding the delay and lack of information for your Depeche Mode tickets. I'm afraid the issuing of tickets by the venues varies from venue to venue. This causes a difference in experience between buyers as to when they receive their tickets.
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<br/>It is great when buyers have purchased tickets and our sellers have the tickets to immediately dispatch, but this is not always the situation.
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<br/>The experience we have is that the O2 will generally only print tickets 2-3 weeks before the performance, however, it has been known for them to print them out even later than this.
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<br/>I would like to be able to give you a definitive date as to when you will receive your tickets; but, until they are printed by the O2 and delivered to the seller this would not be possible.
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<br/>May I reassure you that you are covered by both Ticket Cover & Ticket Integrity.
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<br/>Regarding the lack of contact; as a company that really values our relationship with our customers, we felt this was something that needed addressing. We have proactively reviewed our procedures, and will have in place a solution very soon.
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<br/>I hope I have been able reassure you, however, if you wish to discuss this further, please don't hesitate to contact our support teams and ask to speak to me.
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Spsimpson's Comment

Written on: 17/03/2009

From Shane at Seatwave: I ' m pleased to say that having looked into this matter for you and spoken to our technical team it should be able to create an account for you. Please contact us by phone to arrange. I would also like to understand why having scored our site 8 for selection and ease of ordering, and 5 for customer service, you decided to score our overall performance a lowly 1 out of 10. I look forward to hearing from you soon.

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“I've sent away for three tickets to the Britney Spears...”

Written on: 08/03/2009

I've sent away for three tickets to the Britney Spears concert in June at the O2 from Seatwave, and this was in January and we still havn't received them. I dont understand how some people manage to receive tickets the day after they are ordered and yet we are told we MAY receive them 48 hours before the event! The tickets were expensive and we still have to organize going down to London and staying there, so far I've not had a good experience with this site!… Read Full Review

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Ttscot's Comment

Written on: 09/03/2009

From Tom at Seatwave: I'm sorry to hear of your frustration regarding the delay for your Britney Spears tickets. I'm afraid the large difference in experience between buyers as to when they receive their tickets is very much driven by the issuing of tickets by venues. It is great when buyers purchase and our sellers have the tickets to immediately dispatch, but this is not always the situation. The O2 generally only print tickets a couple of weeks before the performance, but certain batches can be later than this. If it is any comfort, none of our Britney Spears orders have yet been delivered.
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<br/>However I can re-assure you that you are covered by our dual guarantees, Ticket Integrity and Ticket Cover.
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<br/>I wish I could give you a more definite answer regarding the precise timing of your tickets, however I don't want to imply a timescale we couldn't deliver to.
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<br/>If you wish to discuss this further, please contact our support teams and let them know you want to speak to me.

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“Me and my mum wanted to go see the Killers at the...”

Written on: 05/03/2009

Me and my mum wanted to go see the Killers at the Nottingham Trent FM Arena on the 3rd of March 2009, and unfortunatelty it was all sold out. So we tried many websites and came across Seatwave, and people may complain about the prices, but at the end of the day, the site is selling sold out tickets, and there gonna be expensive? And no-one is forcing you to buy them, so dont complain. We ordered two tickets at £75.00 each, and were a bit nervous after reading some of the reviews on here, and… Read Full Review

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“Really pleased got my tickets today 48hrs later fab...”

Written on: 04/03/2009

Really pleased got my tickets today 48hrs later fab service, they are slightly dearer than face value but i had tried lots of other places and in the end got a really good deal. Will definately use Seatwave again… Read Full Review

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