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Written on: 27/05/2009 by eileenhall (1 review written)
I bought at pre-sale thinking I would get a good seat at a good price. However, after they went on sale there were many tickets available at far less than I paid for. I think Seatwave overcharged on what was later available at far less. I paid £2,000 (incl. commission for 4 seats on B2. They were available on ebay at less than a 1/4 of the price a few weeks later.
… Read Full Review
Written on: 27/05/2009 by lesleyp68 (1 review written)
Seatwave are absolutley dreadful my tickets were late coming despite emailing and constantly telephoning ( which took at least 30 mins a time). I was finally informed after tracking my tickets I would recieve them on the 27th May special delivery incorrect postage on tickets so incurred a fee. THE GIG WAS ON 24TH at Leeds I was told on the 23rd at midday My tickets may not arrive even though I knew this the post had been and it was a bank holiday weekend.This was my birthday present and cost us… Read Full ReviewVisit seatwave.com
Written on: 26/05/2009 by Georgiana (1 review written)
I'm trying to sell via Seatwave 2 tickets to Rock am Ring festival (5-7 June 2009). The tickets were bought by some guy in Nederlands.
As I put the tickets with FedEx, I also put the tracking number on Seatwave website
hoping that seatwave will get in touch with the buyer, announcing the arrival of the tickets. This didn't happen, as the delivery info on the FedEx website stated "Customer not available or business closed" 2 times, on 22 and 25 of May 2009. I contacted Fedex and they told me… Read Full Review
Written on: 24/05/2009 by peasesa (1 review written)
Ordered 2 tickets off Seatwave for Enrique Iglesias at the o2 LDN. Were easy to order, and thought we had a good deal as got 2 tickets as "deal of the day". Tickets came 2 weeks before the event! When we got there we found the tickets meant we could go through a fast track que! And they were really close on the side of the stage. Had an excellent view. Would recommend, especially the Deals of the day!… Read Full ReviewVisit seatwave.com
Written on: 21/05/2009 by dsgreece (4 reviews written)
i have ordered 4 tickets for madonna concert in milan-italy for this summer,july! all i can write, up to now is what has to do with the custom service, that refered by a customer, upside, that dires, and they never answer! i just want to leave my review that on may 19th i sent my first email to firstname.lastname@example.org asking them if they could ship the tickets as soon as possible(at least 5-6 days before the event)because i'm from greece and i'll be in italy at least 3 days before… Read Full Review
Written on: 20/05/2009
Seatwave do not fulfill their promise to 'guarantee to get tickets to you in plenty of time', 4 hours before the concert was due to start they finally admitted they did not have any tickets...too late to do anything. Worst of all tickets arrived on Monday, 2 days after the concert! I have sent 2 e-mails to their Customer support team as requested and am still awaiting any response. Part of their mantra is 'We'll admit when we screw things up " then we'll try and make it right'Still… Read Full ReviewVisit seatwave.com
Written on: 20/05/2009
I was told by Seatwave we had tickets right up until 4 hours before the concert, at 3 hours they finally admitted there were no tickets for us. It was a celebration birthday weekend end , the hi-light being the concert. By the time we knew there were no tickets it was too late to orgainse anything else… Read Full ReviewVisit seatwave.com
Written on: 18/05/2009
When something goes wrong Seatwave customer service is absolutely dire. They simply don't reply to emails (I wonder if they've grown bigger than they have been able to cope with), if you call them you're on hold for ages with no indication as to whether you're near the front of the queue.
And worst of all, when you do speak to somebody about your problem (in my case the tickets weren't as good as the website had said) they try and avoid all responsibility, by trying on the line that they are… Read Full Review
Written on: 16/05/2009
Overall seatwave seem to be a reliable website with good secure transactions available to buyer and seller. And if i get my dispatching issue sorted out i will be using seatwave alot in the very near future… Read Full ReviewVisit seatwave.com
Written on: 13/05/2009 by kyliemit88 (1 review written)
My mum bought me and my sister tickets for the pink concert on 28th April from seatwave for our xmas. unfortinately i couldnt go as i had a holiday booked but my pregnent sister and her husband went. my sister is 7 month pregnant and we live in scotland - they drove all the way to newcastle all pysched up to see pink and got turned back at the door as the tickets were fake. i feel sorry for my poor mum whpo payed way too much for these tickets in the first place, she was ripped off big style… Read Full ReviewVisit seatwave.com
Written on: 09/05/2009 by Twista2003 (1 review written)
I used Seatwave for the first time to get tickets to the Beyonce show this summer, after placing my order I read really bad reviews about the site so I was naturally worried about getting my tickets!
I am pleased to say my tickets arrived in good time for the show, and seem genuine (not been yet, but looks fine)
I felt like using the site was abit of a gamble, the company Seatwave have good intentions of being the middle man and introducing buyer to seller with hardly any hassle. But I found it… Read Full Review
Written on: 05/05/2009 by shimah (1 review written)
I have booked tickets through Seatwave, spending about £140 with them. I did not receive the tickets, their customer service was appaulling and no compensation has ever been received… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by 63events (1 review written)
I frequently sell tickets on this site and through ebay and it's a toss-up as to which one is the worst. Seatwave do have a good business model in place to allow you to sell tickets and take care of customer calls but it is really their customer service that let's them down. I would say i get replies to around 20% of my email messages and when they say they will look into something and call you back don't let them do this because they NEVER call you back. I wouldn't mind but i sell around… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by MorenoHatter (2 reviews written)
I am a so called 'top seller' on Seatwave, and completely fedup with the service I receive. Calls to their 'Seat Scouts' are never returned, emails go ignored, and replies are often not really related to the initial question. We are also now being subjected with being dealt with by Seatwaves other offices in Europe, some of which have a poor grasp of English (understandably!)… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by chrisroche (1 review written)
i use seatwave often for both buying and selling tickets and find it very easy to use and very reliable.
altough the majority of the reviews on here are bad that will be because ppl dont write good reviews they generally only express bad reviews becuase at the end of the day why write on a site about something that is supposed to happen?
if you went to kfc ordered your food got it ate it and was satisfied you would not then think i must tell the world that everything has just happened the way… Read Full Review
Written on: 28/04/2009 by whitetulips (1 review written)
I am writing as a seller of some dancing on ice tickets for O2 arena.I have not yet been contacted by seatwave about sending the sold tickets on.I have written several e-mails which have not been replied to and have also 'phoned ,after hanging on for over 30 mins without my call being answered the line goes dead.
Some-one some where is probably very cross that they are not getting their tickets as the show is tomorrow but there is just nothing i can do about it.
i just can't understand it at… Read Full Review
Written on: 28/04/2009
Back in January I ordered expensive concert tickets for tomorrow (29th April, 2009.) By this morning (28th April,2009) they had still not arrived. Eventually I was put through to a customer services operator who said they were 'still awaiting shipment.' Initially Seatwave said they would try to get the tickets to me by tomorrow morning but agreed with me when I said that seemed very unlikely. Seatwave has agreed to a complete refund which I am awaiting… Read Full ReviewVisit seatwave.com
Written on: 23/04/2009
Seatwave promised me tickets confirmed i had them and then told me 6 hrs before concert there was no tickets… Read Full ReviewVisit seatwave.com
Written on: 23/04/2009 by Hells Bell (1 review written)
Seatwave kept me informed when tickets were dispatched and was issued a number to trace them through royal mail. I was very worried after booking tickets for AC/DC on April 21st, 2009 @ M.E.N Arena. I thought the tickets would not come or if they did, they would'nt be real. I was proved very wrong. Tickets came 3 weeks before the gig and they were real. I had a great time at the concert and would use Seatwave again… Read Full ReviewVisit seatwave.com
Written on: 14/04/2009 by dotstocking (1 review written)
So sad that only people with bad experiences seem to write reviews. I ordered two tickert for Teenage Cancer Trust, paid face value (plus seatwave commission) and not only did the tickets arrive within 48 hours - the seller had enclosed 2 complimentary tickets for another concert (Kasabian)! The seats were exactly as described and we had no problems on entry… Read Full ReviewVisit seatwave.com
As rated by our community of reviewers
" No sign of replacement tickets (2 days before concert) " Read More
" Thanks very much " Read More
" Grear service " Read More
" Customer 'unsatisfaction' " Read More
" Ed sheeran tickets not arrived " Read More
Written by jord17