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Written on: 20/05/2009
Seatwave do not fulfill their promise to 'guarantee to get tickets to you in plenty of time', 4 hours before the concert was due to start they finally admitted they did not have any tickets...too late to do anything. Worst of all tickets arrived on Monday, 2 days after the concert! I have sent 2 e-mails to their Customer support team as requested and am still awaiting any response. Part of their mantra is 'We'll admit when we screw things up " then we'll try and make it right'Still… Read Full ReviewVisit seatwave.com
Written on: 20/05/2009
I was told by Seatwave we had tickets right up until 4 hours before the concert, at 3 hours they finally admitted there were no tickets for us. It was a celebration birthday weekend end , the hi-light being the concert. By the time we knew there were no tickets it was too late to orgainse anything else… Read Full ReviewVisit seatwave.com
Written on: 18/05/2009
When something goes wrong Seatwave customer service is absolutely dire. They simply don't reply to emails (I wonder if they've grown bigger than they have been able to cope with), if you call them you're on hold for ages with no indication as to whether you're near the front of the queue.
And worst of all, when you do speak to somebody about your problem (in my case the tickets weren't as good as the website had said) they try and avoid all responsibility, by trying on the line that they are… Read Full Review
Written on: 16/05/2009
Overall seatwave seem to be a reliable website with good secure transactions available to buyer and seller. And if i get my dispatching issue sorted out i will be using seatwave alot in the very near future… Read Full ReviewVisit seatwave.com
Written on: 13/05/2009 by kyliemit88 (1 review written)
My mum bought me and my sister tickets for the pink concert on 28th April from seatwave for our xmas. unfortinately i couldnt go as i had a holiday booked but my pregnent sister and her husband went. my sister is 7 month pregnant and we live in scotland - they drove all the way to newcastle all pysched up to see pink and got turned back at the door as the tickets were fake. i feel sorry for my poor mum whpo payed way too much for these tickets in the first place, she was ripped off big style… Read Full ReviewVisit seatwave.com
Written on: 09/05/2009 by Twista2003 (1 review written)
I used Seatwave for the first time to get tickets to the Beyonce show this summer, after placing my order I read really bad reviews about the site so I was naturally worried about getting my tickets!
I am pleased to say my tickets arrived in good time for the show, and seem genuine (not been yet, but looks fine)
I felt like using the site was abit of a gamble, the company Seatwave have good intentions of being the middle man and introducing buyer to seller with hardly any hassle. But I found it… Read Full Review
Written on: 05/05/2009 by shimah (1 review written)
I have booked tickets through Seatwave, spending about £140 with them. I did not receive the tickets, their customer service was appaulling and no compensation has ever been received… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by 63events (1 review written)
I frequently sell tickets on this site and through ebay and it's a toss-up as to which one is the worst. Seatwave do have a good business model in place to allow you to sell tickets and take care of customer calls but it is really their customer service that let's them down. I would say i get replies to around 20% of my email messages and when they say they will look into something and call you back don't let them do this because they NEVER call you back. I wouldn't mind but i sell around… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by MorenoHatter (2 reviews written)
I am a so called 'top seller' on Seatwave, and completely fedup with the service I receive. Calls to their 'Seat Scouts' are never returned, emails go ignored, and replies are often not really related to the initial question. We are also now being subjected with being dealt with by Seatwaves other offices in Europe, some of which have a poor grasp of English (understandably!)… Read Full ReviewVisit seatwave.com
Written on: 30/04/2009 by chrisroche (1 review written)
i use seatwave often for both buying and selling tickets and find it very easy to use and very reliable.
altough the majority of the reviews on here are bad that will be because ppl dont write good reviews they generally only express bad reviews becuase at the end of the day why write on a site about something that is supposed to happen?
if you went to kfc ordered your food got it ate it and was satisfied you would not then think i must tell the world that everything has just happened the way… Read Full Review
Written on: 28/04/2009 by whitetulips (1 review written)
I am writing as a seller of some dancing on ice tickets for O2 arena.I have not yet been contacted by seatwave about sending the sold tickets on.I have written several e-mails which have not been replied to and have also 'phoned ,after hanging on for over 30 mins without my call being answered the line goes dead.
Some-one some where is probably very cross that they are not getting their tickets as the show is tomorrow but there is just nothing i can do about it.
i just can't understand it at… Read Full Review
Written on: 28/04/2009
Back in January I ordered expensive concert tickets for tomorrow (29th April, 2009.) By this morning (28th April,2009) they had still not arrived. Eventually I was put through to a customer services operator who said they were 'still awaiting shipment.' Initially Seatwave said they would try to get the tickets to me by tomorrow morning but agreed with me when I said that seemed very unlikely. Seatwave has agreed to a complete refund which I am awaiting… Read Full ReviewVisit seatwave.com
Written on: 23/04/2009
Seatwave promised me tickets confirmed i had them and then told me 6 hrs before concert there was no tickets… Read Full ReviewVisit seatwave.com
Written on: 23/04/2009 by Hells Bell (1 review written)
Seatwave kept me informed when tickets were dispatched and was issued a number to trace them through royal mail. I was very worried after booking tickets for AC/DC on April 21st, 2009 @ M.E.N Arena. I thought the tickets would not come or if they did, they would'nt be real. I was proved very wrong. Tickets came 3 weeks before the gig and they were real. I had a great time at the concert and would use Seatwave again… Read Full ReviewVisit seatwave.com
Written on: 14/04/2009 by dotstocking (1 review written)
So sad that only people with bad experiences seem to write reviews. I ordered two tickert for Teenage Cancer Trust, paid face value (plus seatwave commission) and not only did the tickets arrive within 48 hours - the seller had enclosed 2 complimentary tickets for another concert (Kasabian)! The seats were exactly as described and we had no problems on entry… Read Full ReviewVisit seatwave.com
Written on: 27/03/2009 by Kimosterreich (1 review written)
Firstly I apologise about English. I from Austria. I buy tickets from Seatwave.com for Michael Jackson in August, the website said that all tickets are guaranteed. I buy tickets and then just today I told that the seller doesn't have the tickets and I couldn't have them.
The www.seatwave website says that tickets are guaranteed, so why are tickets cancelled? They would not accept my complaint about the tickets being cancelled and the terms.
I tell them that I book flights and… Read Full Review
Written on: 27/03/2009
I sell tickets through seatwave frequently. They are good and I thought they made you replace the tickets come what may if you were unable to stand on the deal though reading some of these reviews it doesn't seem so. With regards to the delivery of tickets it is an absolute lottery when they will be delivered by Ticketmaster (remember seatwave are only agents acting on behalf of people like me) I have ordered tickets through Ticketmaster for Beyonce back in December and still no sign yet Cliff… Read Full ReviewVisit seatwave.com
Written on: 26/03/2009 by karjf (1 review written)
I would definately use Seatwave again. I bought 2 tickets for Tina Turmer at MEN on 31 March and recieved them today. I bought tickets that had the verification symbol which shows that Seatwave have checked they do exist and am delighted to say that we are in the third row (bought on the basis of first 5 rows). I paid face value so no complaints… Read Full ReviewVisit seatwave.com
Written on: 15/03/2009 by clymout (1 review written)
We bought Metallica tickets through Seatwave recently. The final week before the concert was fraught with panic. Tickets hadn't arrived 4 working days before the gig, emails to Seatwave wern't replied to. Eventually made telephone contact and tickets did arrive 2 working days before the gig. They looked like photocopied pages not actual gig tickets. All Seatwave said was that's the chance you take when you buy second hand tickets. However, tickets were authentic and even gave VIP access… Read Full ReviewVisit seatwave.com
Written on: 12/03/2009
I purchased two tickets for Depeche Mode at the O2 Arena on May the 30th. from Seatwave for quite a large sum of money but compared to sites like Ebay these were very good prices.
This was back on the 30th of October last year.
Still waiting and feeling a little uneasy as a hotel and travel arrangements have already been finalized. It will all be pointless if the tickets don't arrive.
My main frustration is the lack of updates. I never created a Seatwave account through personal choice when I… Read Full Review
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