Broadway Travel Reviews - www.broadwaytravel.com

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★★★★☆
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★★★★★

“Tremendous Terrific Turkey”

Written on: 22/10/2014 by cybergolfer (1 review written)

Gold City Tourism Complex Kargicak Alayana Turkey ideal place for a family or couples holiday.All inclusive 5*has excellent accomodation, is spotless clean, good food & drink with pleasant & helpful staff. Broadway Travel are a professional organisation who arranged all the holiday details to ensure that their clients had a stress free travel & transfers & provided a value for money holiday. Although not looking for faults there was none to be found & if this is the quality of the organisation… Read Full Review

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★★★★★

“Simply Perfect from the first call.”

Written on: 18/10/2014 by Gustafsonlw187 (1 review written)

I searched over 20 holiday companies. Broadway matched the price of a company offering a deal. The staff were friendly, kind and if I had any questions made sure I got the correct answer. I returned home yesterday from our group holiday in Costa Antigua and I've already been on the Broadway website looking for February and August. They have even said they can help with my daughters 21st birthday trip to New York in 2 years time. Wow!! I won't be going anywhere else to book my holiday… Read Full Review

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★★☆☆☆

“Expensive, poor website and even worse customer service”

Written on: 17/10/2014 by VaughnHoward233 (1 review written)

Where do I start... Website is confusing leading you to believe you have booked a room with aircon when you haven't. When you look to ammend you find the cost of the aircon is effectively doubling the cost of the accommodation. When we got the resort we found we could upgrade to aircon for just a few Euros!! We requested directions to the resort from Broadway Travel, but they refused. This meant we got completely lost when we arrived and had a very stressful start to our holiday trying to find… Read Full Review

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★★★☆☆

“kassiope memento resort Corfu”

Written on: 16/10/2014 by jsp1449 (1 review written)

when we booked we assumed we were going to a hotel as this is what we asked for. When we arrived at 1am on 29th September it turned out to be a Motel not Hotel, the reception, restaurant and accommodation all in separate buildings. we were given our keys and told to walk about 60 mtrs down the road to find our accommodation, no one came with us to show us the way. Eventually when we did find it it turned out to be 4 floors up (no lift )and a self catering apartment well as we had booked a room… Read Full Review

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★★★★★

“Fantastic holiday Hassle free ”

Written on: 06/10/2014 by Taylo13 (1 review written)

Me and my wife had just returned from Kusadasi golf spa resort all inclusive package . We had a fantastic time everything went to plan like clock work , hotel facilities and accommodation and choice of food , cleanliness 5 star , would certainly recommend broadway travel to family and friends anyone who reads this comment . Great value for money . Will certainly be looking to book for next year… Read Full Review

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★★☆☆☆

“RUBBISH!”

Written on: 30/09/2014 by Kayleigh327 (1 review written)

Having just returned from a holiday in Corfu, Broadway Travel have again messed up. I booked last year via Broadway Travel for 2 ladies to go to Corfu. I asked for both our bags to go in the hold of the aircraft but was told when I got to the airport that only 1 bag had been processed! In order for my luggage to accompany me I had to pay an extortianate amount of money. I broached the subject with the agents to be told it was my fault for not checking! They refused to refund or go halves on any… Read Full Review

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★☆☆☆☆

“Costomer Care - only open mornings so almost uncontactable”

Written on: 02/09/2014 by TimCan (1 review written)

I work so can only contact their customer care after work - but they shut up shop at mid-day - what a complete waste of time… Read Full Review

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★★★☆☆

“After care service-poor”

Written on: 09/08/2014 by Estrellan44 (1 review written)

I booked a holiday with Broadway as booked with them last year and had great service. I therefore recommended them to a friend who also booked. We all had to stay at different hotel for the first night (6 different bookings but all one group)even though we booked 9 months in advance! Contacted Broadway 3 days ago and no one has replied-poor after service care… Read Full Review

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★★★★★

“Great value holidays ”

Written on: 25/06/2014

Have booked a number of holidays with broadway hotel flight and transfers Always much cheaper than others They will ring you back if requested never had any problems Broadway are always very helpful and if you have any queries and email them they answer back very quickly Staff very efficient and polite You can book your holiday very quickly over the phone or you can book via the internet Holidays always come up cheaper with broadway and we have never experienced any problem… Read Full Review

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★★★★★

“Smooth and pleasant holiday”

Written on: 09/06/2014 by yaz123 (1 review written)

In the beginning was aprahensive about booking, and sales assistant can come across pushy but really do just want the right type of holiday for you and your family. Everything was smooth from flights to transfers and hotel was basic but as i requested and even better than i had expected! Thanks so much and will definetly book again through broadway :)… Read Full Review

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★☆☆☆☆

“Not good customer support”

Written on: 04/06/2014 by ColinUK (1 review written)

We came back from Holiday in Majorca and to be fair the sales support was excellent but after you book you have to speak to customer service and hold times are a joke. First day waited 25 min and hang up and second day after 18 min called the sales support line and no surprise was answered right away. The phone system is a joke. Secondly was not made aware that the 10 kg allowance was hand luggage and not in the hold and would be great if they explained that to try help there customers out… Read Full Review

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Broadwaytravel's Response to ColinUK's Review

Written on: 11/07/2014

Hi there,

Thank you for your feedback and sorry for the delayed response.

I am pleased the booking process was smooth and I hope you enjoyed the holiday itself. However, obviously we are disappointed to see such a low feedback score due to the after sales time issues and baggage.

Unfortunately due to the time of year and the sheer amount of clients travelling in the summer season, unfortunately the after sales lines do get busy with different requirements for clients bookings. We do work as hard as we can to reduce the wait time and have introduced an online chat facility to avoid clients having to sit on the phone waiting to speak to an agent. Unfortunately you will find this issue no matter which company you call within travel, its the time of year im afraid, but we are doing everything we can to improve our services and help clients with a smooth and efficient after sales service where possible.

Unfortunately the cost of the hold bags are not our decision. We as your agent work hard to find the best deal for you as an overall cost with what you require included. Whist £70 is a lot of money, there may have been a flight with an airline that charge £40 for a bag, but their actual flight cost may have been £50 more expensive making it £20 more. The sales team will take all aspects into consideration when finding you the best available deal at the time and offer that to you.

If your happy to advise me of the reference I am more than happy to investigate the 10 kg allowance issue. Staff follow procedure and that involves advising you of your allowance so this should not have happened. Once I have the reference I can investigate and if needed additional training will be supplied to the member of the team that dealt with your booking.

Once again I hope that the issues mentioned did not stop the enjoyment of your holiday and that you may consider booking again with Broadway Travel in the near future.

Best regards,

Broadway Travel

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Colinuk's reply to Broadwaytravel's Comment

Written on: 14/07/2014

Thanks for your response and understand the points you brought up and will use you guys again.

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★★★★★

“EVERYTHING COVERED WITH NO HASSLE”

Written on: 02/06/2014 by TerrencePadilla102 (1 review written)

Direct-line holidays found us a great deal on a flight to Budapest with Ryanair (now a much friendlier experience) and the City Hotel Matyas. Hotel was quirky - but that was clear from reviews and we hate bland - they could do with better signs since they share their entrance and building with apartments and offices, but our room was great, we could see the Danube, Elizabet Bridge, Castle and Citadel from our window and breakfasts were substantial. The breakfast box they provided as we left at… Read Full Review

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★★★★☆

“Well organised Rhodes trip”

Written on: 30/05/2014 by Uptowngirl53 (1 review written)

I would just like to say thank you for the wonderful deal you put together for our May holiday to Rhodes, Kresten Royal Villas and Spa. From the initial telephone conversation to all the paperwork, everything was well organised: the flights with hold luggage; transfers; upgrades; unlimited a la carte dining and late checkout all worked well and we had a wonderful time. I travelled with a friend and after looking at the same holiday on other sites we realised we had also got a great bargain!… Read Full Review

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★★★★★

“TheVine, Funchal”

Written on: 30/05/2014

I would highly recommend Broadway. We normally make our own travel arrangements but on this occasion the deal was too good to miss. The booking was made efficiently as was the provision of all travel arrangements via e-mail. The transfers were faultless as was the hotel, it's location and staff. … Read Full Review

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★★★★☆

“We often recommend Broadway”

Written on: 18/05/2014 by Peacock99 (1 review written)

We have been on three holidays to date with Broadway and all have been good. No hitches whatsoever. This time we went to Paradise Park Hotel in Los Christianos, Tenerife. A large hotel with mostly British guests, they constantly strived to provide excellent customer care and service. On an AI basis, our meals were of a good quality, variety and plentiful. Dishes were replenished before they emptied and therefore buffets always looked attractive whatever time we arrived. Platters were… Read Full Review

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★★★★★

“CUSTOMER SERVICE”

Written on: 16/05/2014 by Uptonra101 (1 review written)

I would just like to say that the standard of customer service we have received from Broadway Travel has been exceptional, above & beyond our expectations, and we will definitely be travelling with them again in the future… Read Full Review

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★★★★☆

“Amazing 5 night break in Portugal”

Written on: 15/05/2014 by Patterson498 (1 review written)

Arrived at East Midlands airport, easy to park, cheap and a short free coach to the terminal. Flew with Jet2 who were great, no delays and friendly service. Landed at Faro and transfer car was waiting. Hotel Praia Grande was lovely, got the room we asked for with sea and pool view, clean, comfortable and very friendly staff. Food was amazing, we were on a half board deal with drinks included at dinner. Free shuttle bus service daily into Albufeira, which is a lovely town with great beaches and… Read Full Review

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★★★★★

“Dream holiday”

Written on: 14/05/2014

WE are hopeless at booking holidays and travel arrangements. Broadway Travel booked our holiday to Villa Flamenca hotel at Nerja, a typical Spanish Hotel. All our travel arrangements were faultless, the food in the hotel was brilliant and there was evening entertainment eventhough it was only a smallish hotel but it had lovely swimmimg pool and pleasant gardens to find shade from the sun. Would definately recommend Broadway Travel and the Hotel Flamenca… Read Full Review

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★★★★☆

“Brilliant short break”

Written on: 12/05/2014 by Lynrainey (1 review written)

Booked a recent 4 day visit to Vale De Carros in Portgual, found the staff at Broadway very helpful, the holiday was lovely, local flight, transfer waiting and apartment very nice, two pools, good bar, staff were all helpful and spoke good English. Beach about a 30 minute walk away, which was an easy flat walk but they ran a mini bus down once a day if you didn't want to walk. All in all, very good value for money and I would not hestiate to recommend. Various things going on in the bar in the… Read Full Review

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★☆☆☆☆

“Very Expensive Holiday”

Written on: 08/05/2014

I booked a holiday with a very helpful operative. The next day i found the same holiday with another company a staggering £400 cheaper. When I contacted the company they agreed to refund £100 and I was told that they were under no obligation to offer anything. No attempt was made to price match to secure new custom. The money came out of my account within a few hours but will take 7 to 10 days to refund £100. I will never book with this company (also called luxury escapes) in future… Read Full Review

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