Broadway Travel Reviews - www.broadwaytravel.com

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★★★☆☆
3.4 / 5
59.9% of users recommend this
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★★★★★

“excellent service”

Written on: 26/08/2013

customer service excellent local knowledge good very frank and honest… Read Full Review

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★☆☆☆☆

“NOT RECOMMENDED”

Written on: 17/08/2013

Tried to cancel a holiday due to unexpected illness almost 6 weeks prior to travelling, was offered 10% of total amount paid as our refund. To rearrange alternative dates would have cost us an additional 60% of our total amount originally paid. Even a name change would have been 50% of our original price. Can't believe the reviews are so wonderful, must have been written by the owners of this company. Would never recommend these even to my enemies!… Read Full Review

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Broadwaytravel's Comment

Written on: 09/09/2013

Hi there,

Thank you for your review... without having specific booking information I wouldn't like to comment on your individual case. However, what I would say is that although I am extremely sorry that you suffered an unexpected illness, we do suggest and sell insurance to clients at the time of booking to cover issues such as this. Any respectable company would offer the same services. We do have terms and conditions stating how this procedure would work and the process we have to follow. The reason we have positive reviews is that we do have very few negative issues, all of our reviews are from genuine clients, hence the odd negative review will come through like yours, but we do everything we can on any issue to rectify a situation. All I can say is that insurance show cover your cancellation in most circumstances and if you require any paperwork in terms of your cancellation do not hesitate to ask if you do not already have this.

Thanks again and I do hope all is well now.

Regards,

Broadway Travel

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★★★★★

“really looked after us”

Written on: 16/08/2013

booked with broadway travel did a late cheep and cheerful half board in spain really good price in august about £415 each inc transfers and baggage flew over went straight to the transport and took to my hotel on arrival the was ques of unhappy people as there was a problem with there booking system and they were doubled booked some poor people where being moved for a few days here and there they were with other low cost beach holidays i was so frightened as traveling with 3 children when i… Read Full Review

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★★★★☆

“Fantastic Holiday to Spain”

Written on: 16/08/2013 by talksr (1 review written)

We booked with Broadway Travel through Telextext Holidays. I found their team of staff to be friendly, efficient and knowledgeable. I returned from our holiday this week, we didn't have a single hitch and everything went exactly as planned. Our transfers (also arranged via Broadway) were on time, modern vehicles with friendly and humorous drivers. We stayed at the Sol Pelicanos in Benidorm. I found the hotel to be fantastic with really friendly and happy staff who would go out of their way… Read Full Review

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★★☆☆☆

“Don’t book with Broadway Travel Group!”

Written on: 05/08/2013

My mother and I visited Egypt and we booked with Inspired Luxury Escapes ( who I believe work on behalf on Broadway Travel). I have been having a dispute with them over the holiday package sold to me and after several complaints they claim there is nothing they can do. My mother contracted salmonella on her travels and I was constantly harassed by the hotels staff. We booked the Ultra all inclusive package which to my understanding meant that we could dine in any restaurant of our choice… Read Full Review

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★★★★★

“Couldn't help us enough”

Written on: 01/08/2013 by SidHome (1 review written)

Nine of us wanted a holiday in Greece, we contacted Broadway, their staff were pleasant, helpful and courteous. Even when we emailed them back more than once on topics such as assistance as hotel's Reception was not 24 hours, their replies were almost immediate, concise and most helpful. Their Admin people were an absolute credit to the company. As a Managing Director myself of a service industry company I feel it justified to compliment Broadway on excellent customer service… Read Full Review

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★★☆☆☆

“Great Holiday but Travel was a nightmare!!!”

Written on: 25/07/2013 by Edes (1 review written)

We booked a 1 week all inclusive to Rhodes via Broadway Travel - Overall the organisation of this holiday was a joke... On the way out we were diverted to Birmingham Airport and told the night before making us have to leave 4 hours earlier than we booked making us lose a nights sleep. We had to get a bus to Bham after driving an hour to Gatwick - I didn't book Bham and didn't want to fly from Bham. On the way back we were send a fax at our hotel to arrive earlier for our flight that was moved… Read Full Review

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Davidchrissy's Response to Edes's Review

Written on: 12/08/2013

You must separate the travelling and the main part of your trip. I had a fantastic holiday in Turkey, followed by the worst flight home I have ever experienced.
Would I go again? Yes, the hotel etc was great, it made a two hour cramped flight seem insignificant.

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★★★★★

“First class service, very knowledgable, going the...”

Written on: 21/07/2013 by Nicolesenz (1 review written)

First class service, very knowledgable, going the extra mile to deliver outstanding customer service, highly recomended and we will be booking with Broadway next year again. Our holiday was 100% perfectly organised and I have never experienced such a smooth overall experience by any other travel agent I used in the past. Any of my questions were answered within minutes of sending e mail and all information given was 100% correct… Read Full Review

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★★★★★

“Crete 5* AI at Serenita Hotel”

Written on: 20/07/2013

Considering we had a River Nile Cruise cancelled and I could not take another holiday period at another time I found Neale exceptionally helpful arranging alternative holiday for me. Also the advisor who emailed all information to me really speedy the day before we went. Flights, holiday and transfers expertly handled. Thank you once again and we shall definitely book future holidays with yourselves. We enjoyed everything about this holiday. Apartment spacious hotel exceptional and very… Read Full Review

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★★★★★

“Tenerife”

Written on: 09/07/2013 by Tom777 (1 review written)

When I booked the holiday with Broadway Travel the deal was too good to be true so I warned my partner not to expect everything to be as per booking! This could be further from the truth ...... they delivered in spades! Great holiday… Read Full Review

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★★★★★

“Impressively professional throughout”

Written on: 05/07/2013 by csras (1 review written)

We have just returned from a wonderful holiday in Santorini booked directly with Broadway. Every aspect was dealt with professionally and efficiently right from the start. We had a last minute wobble regarding a potential problem with the hotel we had chosen, needing a night before travelling email to the advisor who responded immediately the following morning with a reassuring, supportive and helpful email - we were very impressed with the way he helped us throughout the whole process so very… Read Full Review

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★★★★★

“Excellent friendly and reliable service!”

Written on: 28/06/2013 by Jwlita6 (1 review written)

I have used Broadway Travel twice, once on a City Break and for a beach holiday on the Costa del Sol. Both times I have found their service to be faultless. The phone calls are free and the staff are friendly, helpful and efficient. The whole booking process was made easy and hassle free. I would use them again without hesitation!… Read Full Review

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★★★★★

“Last minute success”

Written on: 24/06/2013

We've just returned from a holiday in Rhodes booked via teletext holidays using Broadway Travel. The reps were great; they were very transparent about the costs of individual items that built the package allowing us to get best value for money. They offered different options for us to have the best holiday; arranged transfers and additional luggage; the rep even called when additional information was needed. We flew 4 days after booking our holiday and Broadway made sure everything was in place… Read Full Review

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★★★★★

“Our experience using Broadway Travel”

Written on: 18/06/2013

I would just like to say that we have recently returned from our holiday in Sardinia booked through Broadway Travel. Firstly their representative when making the booking was extremely helpful, nothing was too much trouble and she was very thorough in what was required ie booking of car hire, additional requests for the hotel, etc. Our documentation was sent via email and this included a comprehensive list of what we needed to print (ie flight vouchers, hotel voucher and car hiring booking… Read Full Review

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★★★★★

“First Class Service”

Written on: 16/06/2013 by Lainey1 (1 review written)

We booked a late deal with them in April 2013, I spoke to a lady called Lynne and she was fantastic she could not do enough for us as the only thing we were sure of was the dates we could travel, she spent a lot of the time on the phone with us and also went away to check other availability and rang back when she said she would, all documentation was emailed to us as she said it would be. The hotel she recommended was everything and more than she described. We usually book all our own… Read Full Review

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★★★★★

“trip to las palmas”

Written on: 14/06/2013

this is the first time my wife and i have used broadway when they organised a holiday to the 5 star sheraton salobre hotel . the price was excellent and the service from broadway matched the 5 star hotel rating .from booking to arrival of the hotel voucher , transfer voucher and flight check in tickets everything went smoothly and the staff at broadway were first class and i would recommend using them to anyone… Read Full Review

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★★★★☆

“Our Holiday Review”

Written on: 14/06/2013 by Jabrloel (1 review written)

We have used Broadway travel on a number of occasions.We came across them through Travelzoo and found them extremely helpful and offer great value holidays at very competitive prices. The staff are always really helpful and knowledgeable. Our last holiday was booked through Broadway as a matter of course… Read Full Review

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★☆☆☆☆

“Broadway travel -Full of promises, no substance”

Written on: 07/06/2013 by Calvino1983 (1 review written)

On the 7th June 2013 i called teletext holidays and somehow ended up on the phone to Roxanne from broadway travel. Initially Roxanne quoted me a price which was way over the odds and not competive. I informed Roxanne that the price wasn't competitive and despite initially saying this was the best price she could offer she maricasly change her quote took my details and said she will reserve the reservation holding the room. I terminated the call consulted with my partner and called back, I spoke… Read Full Review

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★★★★★

“Experience of booking with Broadway Travel”

Written on: 06/06/2013

We found our holiday choice on Travel Zoo. The contact was Broadway Travel. They were extremely helpful and all our documents arrived in a prompt manner. We requested documents that we were unable to print and they arrived the next day. The staff were very pleasant. The travel arrangements all fell into place very well. Our holiday was perfect; the Vidamar Resort hotel was wonderful, with a large very comfortable room, very good food and delightful and helpful staff. There was a huge beautiful… Read Full Review

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★☆☆☆☆

“Holiday Ibiza April 2013”

Written on: 05/06/2013

I booked a short holiday to Ibiza in April with Broadway Travel which included full board, late checkout (no where did it state at discretion of Hotel)and transfers. On the day the flight was great landed a little early but the transfers took 90 minutes to set off to our Hotel, once we arrived the evening meal was over so we had to go out and get a bite to eat. Not a massive deal on it's own. The previous evening prior to checking out we were told it would be late check out so we had our day… Read Full Review

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