Broadway Travel Reviews - www.broadwaytravel.com

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★★★☆☆
3.4 / 5
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★★★★★

“First Class Service”

Written on: 16/06/2013 by Lainey1 (1 review written)

We booked a late deal with them in April 2013, I spoke to a lady called Lynne and she was fantastic she could not do enough for us as the only thing we were sure of was the dates we could travel, she spent a lot of the time on the phone with us and also went away to check other availability and rang back when she said she would, all documentation was emailed to us as she said it would be. The hotel she recommended was everything and more than she described. We usually book all our own… Read Full Review

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★★★★★

“trip to las palmas”

Written on: 14/06/2013

this is the first time my wife and i have used broadway when they organised a holiday to the 5 star sheraton salobre hotel . the price was excellent and the service from broadway matched the 5 star hotel rating .from booking to arrival of the hotel voucher , transfer voucher and flight check in tickets everything went smoothly and the staff at broadway were first class and i would recommend using them to anyone… Read Full Review

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★★★★☆

“Our Holiday Review”

Written on: 14/06/2013 by Jabrloel (1 review written)

We have used Broadway travel on a number of occasions.We came across them through Travelzoo and found them extremely helpful and offer great value holidays at very competitive prices. The staff are always really helpful and knowledgeable. Our last holiday was booked through Broadway as a matter of course… Read Full Review

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★☆☆☆☆

“Broadway travel -Full of promises, no substance”

Written on: 07/06/2013 by Calvino1983 (1 review written)

On the 7th June 2013 i called teletext holidays and somehow ended up on the phone to Roxanne from broadway travel. Initially Roxanne quoted me a price which was way over the odds and not competive. I informed Roxanne that the price wasn't competitive and despite initially saying this was the best price she could offer she maricasly change her quote took my details and said she will reserve the reservation holding the room. I terminated the call consulted with my partner and called back, I spoke… Read Full Review

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★★★★★

“Experience of booking with Broadway Travel”

Written on: 06/06/2013

We found our holiday choice on Travel Zoo. The contact was Broadway Travel. They were extremely helpful and all our documents arrived in a prompt manner. We requested documents that we were unable to print and they arrived the next day. The staff were very pleasant. The travel arrangements all fell into place very well. Our holiday was perfect; the Vidamar Resort hotel was wonderful, with a large very comfortable room, very good food and delightful and helpful staff. There was a huge beautiful… Read Full Review

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★☆☆☆☆

“Holiday Ibiza April 2013”

Written on: 05/06/2013

I booked a short holiday to Ibiza in April with Broadway Travel which included full board, late checkout (no where did it state at discretion of Hotel)and transfers. On the day the flight was great landed a little early but the transfers took 90 minutes to set off to our Hotel, once we arrived the evening meal was over so we had to go out and get a bite to eat. Not a massive deal on it's own. The previous evening prior to checking out we were told it would be late check out so we had our day… Read Full Review

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★★★★☆

“12c London, 28c Malta”

Written on: 31/05/2013 by suzy1976 (1 review written)

After such a cool, dull spring here a four night, fully inclusive break in for £209 in Malta was too good an offer to miss. The flight from Bournemouth was stress free and convenient and very swiftly we were away from the wintery conditions here into the warmth and sunshine of Malta. After a quick transfer to the hotel, we changed into summer clothes and explored the local area returning to the hotel later for drinks by the pool followed by a leisurely dinner. The next three days we travelled… Read Full Review

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★★★★☆

“Customer Service is Key.”

Written on: 29/05/2013 by colinpeckett (1 review written)

Very responsive to client needs . All telephone numbers and lines were well manned and the answers to my questions were always attended to in good time . I would certainly recommend Broadway Travel to family and triends… Read Full Review

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★★★★★

“The Perfect Holiday ”

Written on: 29/05/2013 by Emz43 (1 review written)

The experience with broadway travel from the first moment I made an enquiry about the holiday, to the moment I came back from the holiday, everything was perfect! When I had first enquired about the holiday deal, I was provided with plenty of information and help, and within the next few days, I was in the process of booking the holiday! The customer service are all very friendly and polite and provided me with all the information which was necessary for before, during and after the travels… Read Full Review

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★★★★★

“First but Definitely not last!”

Written on: 29/05/2013 by sunnyjoe (1 review written)

This was our first encounter with Broadway Travel Agents. I had been in hospital and was convelescing at a friends home facing two or three months off my feet. To while away the winter blues I trawled the Internet looking for a holiday in the sun and came on an offer from Broadway Travel. From the start the person dealing with my enquiry was very helpful, pleasant and knowledgeable, nothing was too much trouble. Later when a query arose and I e mailed the company I had an immediate… Read Full Review

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★★★★☆

“very helpfull sales staff”

Written on: 29/05/2013 by steveglossop (1 review written)

had a very good holiday after speeking to the sales staff about recent holiday to portugal , have traveld with broadway travel before and cannot fault the service , would travel with them again… Read Full Review

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★★★★★

“Brilliant deal”

Written on: 29/05/2013

Easy to deal with, we've been on two breaks with them and both have been excellent. We will be back for more!… Read Full Review

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★★★★★

“Really helpful service”

Written on: 29/05/2013

Booking a holiday with broadway was so easy, they are really patient in shopping around and Gave me a good choice of holidays within the budget to choose from. I never felt any pressure to book and they always Called me back when needed. Very very helpful and friendly would really recommend… Read Full Review

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★★★★★

“A great Company to deal with. ”

Written on: 29/05/2013

The on-line booking experience was excellent. The travel advisor obviously knew all his stuff. He was friendly and polite and nothing seemed too much trouble. My request for mobility assistance was dealt with competently. The price we paid was extremely good value. The Hotel was in a very good position and the room was large and well appointed. The whole hotel was spotlessly clean. The food was not hot, but there was plenty to choose from and at the price we paid, you really couldn't… Read Full Review

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★★★★★

“Best of service”

Written on: 24/05/2013

Highly recommended by my daughter. I have enjoyed first class cooperation when I required a refund from the holiday taxi that was not neede. To date I cannot speak highly enough of the staff especially the advisor we dealt with who seem to work 24hrs.only sorry I didn't know of broadway years ago. Well done to you all. Regards mal… Read Full Review

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★★★★★

“Fantastic, couldn't be more helpful company!!”

Written on: 13/05/2013

After not being on holiday abroard or anywhere even for more than 3 days in the last 20 years and deciding to take up a bargain of an offer seen on Travelzoo from Broadway travel we decided enough time had passed without a holiday and was going to book! From the very first phone call the advisors at Broadway were absolutely fantastic and couldnt do enough for you! Being in business myself I know how important customer relations is and the representatives we spoke to were all first class! Being… Read Full Review

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★★★★★

“Mare Blue in Corfu - MAD MAD RUSH Job!!”

Written on: 13/05/2013

Just to let you know everything went well with the holiday so well done . the flights were very sensible reasonable and not to cheap and nasty . We found parking at luton for 3.20 per day PAIGE via APH so you might wish to recommend it to others. The Mare Blue hotel is very good and the 4 star rating is appropriate because Reception / lobby - 9/10 Reception / service - 8/10 Complaints issues management - 10/10 (they changed our room for us - too many ants ! and provided diet coke where… Read Full Review

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★★★★★

“Broadway Travel did good.”

Written on: 11/05/2013

We went on a 5-day break to Malta arranged by Broadway Travel in liaison with Travelzoo. The prices negotiated were excellent, the documentation and information provided us with a full understanding of what was included and any additional costs which were or might be involved. The staff were at all times polite and informative and dealt with any questions we raised quickly and efficiently. We would definitely arrange holidays through them again as the positives were 100% Joyz Wightman… Read Full Review

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★★★★★

“3 Night Stay in Venice booked through Broadway Travel”

Written on: 11/05/2013

I recently booked a 3 night stay in Venice with Broadway Travel which included flights and hotel plus breakfast for £129 in total, a real bargain. Venice was absolutely beautiful and I will definitely go back. My friend and I stayed just outside Venice in a town called Mestre which is 25 minutes tram/bus ride into the City. Although my friend was a little apprehensive about travelling into Venice, the transport service was excellent and a bus ran late into the night which took us directly… Read Full Review

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★☆☆☆☆

“BA London City to Ibiza 24/05/13 Beware!!!!”

Written on: 10/05/2013

Due to fly to Ibiza on 24/5/13 BA from London city airport, booked beginning of Sept and have paid the balance. Went onto BA website to view my travel itinary but couldn't get on using the info given by Broadway travel, called to check I was using the right code, confirmed I was so tried again, once again couldn't get on so phoned BA customer service only to be told that despite them having mine and my partners name on file we weren't on the passenger list,panicking I said "that sounds like we… Read Full Review

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Broadwaytravel's Comment

Written on: 21/05/2013

Thank you for your review. Broadway expects to see both positive and negative reviews in relation to our company as we know there are always aspects of our business that we can improve on in some form, and highlighting issues can only help us improve in the future.

I would like to say this occurrence is very rare, in fact I am able to establish the exact booking immediately because it is so rare. I can only apologise on behalf of the company for the problem and can assure you that procedures have now been put in place to make sure that an issue like this does not happen again. I hope that this was resolved to your satisfaction as soon as it possibly could be and from the notes I believe this to be the case. I hope you go on to enjoy your holiday with hopefully a better review being left for us on your return.

Broadway Travel

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