Broadway Travel Reviews - www.broadwaytravel.com

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★★★☆☆
3.4 / 5
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★☆☆☆☆

“Rubbish service”

Written on: 07/01/2014

Tried getting details of deal advertised in national paper. After 20 minutes on line gave up as no further on. Use a company who wants your business !… Read Full Review

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★★★★★

“Superb Service From Broadway.”

Written on: 19/12/2013 by robinstu (1 review written)

We have just arrived back home from a brilliant, bargain price all inclusive, four weeks holiday at the Palm Beach Hotel in Benidorm. The arrangements made for us by Broadway Travel, booking, paperwork, boarding cards (return boarding cards faxed to the hotel), and transfers all went perfectly smoothly. Nothing was too much trouble for the young man who took our initial enquiry about the holiday, which we had seen advertised on teletext. We will certainly be using Broadway Travel again… Read Full Review

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★☆☆☆☆

“Never Again!!”

Written on: 14/12/2013

I had never heard of Broadway Travel before they sent me an email. I telephoned them to make sure the package holiday was exactly what I wanted as I had never booked a package before. This is where the problem started I was mislead on baggage from the start, it was not all free as told we had to pay for holdall luggage extra. Secondly we never received all the paperwork, or correct details of the hotel. I had to keep emailing them a calling was too expensive as premium tel. no. Nothing was… Read Full Review

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★☆☆☆☆

“They Are Good until something goes wrong”

Written on: 12/12/2013

Travelled with Broadway Travel about eight times. Last time is the last time. Hotel was having building work done and working up to mid night. Didn’t take any notice of complaints, even when dropping rubble on guest whilst eating. Broadway Travel & rep did nothing to help, on the holiday or after when raised compliant in writing. Had to change hotel at my own cost. Beware if there is a problem you are on your own, as Broadway travel are only interested in taking your money! … Read Full Review

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★★★★★

“Seven Star Service - Quality Travel Agents!”

Written on: 06/12/2013 by ShakeIslam (1 review written)

This is the second time we have used Broadway Travel and as previously, they were faultless. The service and care they give is 110% and no matter how many times you call them to get more information or details, they provide this without any hassle! The whole process is smooth and seamless, start to finish and they look after and value your custom. I traveled to Agadir, Morocco this year and the hotel they recommended was perfect! 7star seven for 4star prices, and I will definitely be using… Read Full Review

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★☆☆☆☆

“dont bother, unless you like loads of unwanted mail!”

Written on: 04/12/2013

Useless company that keeps mailing you stupid brochures, no one seems to any use at all and the holiday wasn't anything like in the pictures and was infested with cockroaches… Read Full Review

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★★★★☆

“Brilliant Broadway Break”

Written on: 28/11/2013 by buzzisace (1 review written)

Our 1st time using Broadway Tavel and we were not disappointed. Not only are their prices very competitive but they delivered a great service. Everything from the booking the holiday, paperwork, tickets and information were timely and exactly as stated. Hotel and travel arrangements were perfect thanks to Broadway. We will definitely be using them again when we book our next holiday.Thank You Broadway Tavel… Read Full Review

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★★★★★

“Great Service”

Written on: 17/11/2013

This was a late booking online . Everything from the 1st contact till we got back was 1st Class. As a late booking you are always worried tickets etc will not arrive on time . No need everything went smoothly… Read Full Review

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★★★★★

“as always broadway travel pick perfect hoilday”

Written on: 12/11/2013

broadway travel offer a very in-depth helpful, fully start to finish booking & enjoyable holiday with all they have on offer. wouldn't use any other travel booking agency & have used now 4 times. brill… Read Full Review

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★★★☆☆

“Malta Holiday 9 Oct 2013 selema Milana Duo”

Written on: 05/11/2013 by Sueyellow (1 review written)

I have booked with Broadway several times and had good experiences for the price paid. i just wanted Broadway to know with my last holiday there were a few problems. Firstly although the agent who booked the holiday said there was definateley luggage included there was not. Luckily I rang to double check. This was quite stressful as our flight was the next day and my printer was not working. Broadway did however then foot the bill for the luggage which was good of them and were helpful. we… Read Full Review

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★★★★★

“Marebleu, St Spiridon”

Written on: 15/10/2013

Just returned from a very enjoyable holiday at the Marebleu Beach Resort in Corfu. We knew the area well and subsequently booked with Broadway Travel when seeing their advert. First experience with Broadway-----excellant from start to finish. Arrived at the hotel not quirte knowing what to expect due to the cost of the holiday and were VERY delighted. Total value+ for money. Staff friendly / accomodation very clean / maid service daily. Will book again… Read Full Review

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★★☆☆☆

“Need to organise themselves!!!”

Written on: 11/10/2013 by SHAZZAB1 (1 review written)

I booked a holiday with this company to Gran Canaria. I emailed them in July asking for one or two details regarding my booking. Received a reply but only half of the questions were answered. Emailed again to say half the information requested was ignored, received an email saying they were sorry but I still didn't get the information required. Ended up phoning them at a premium rate number finally got through to someone who knew what they were doing and got the details I wanted. Also back… Read Full Review

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Broadwaytravel's Response to SHAZZAB1's Review

Written on: 07/11/2013

Hi there,

I am sorry that you were not totally satisfied with the service you received, however unfortunately without the specific booking details we can not look into this further. If you can supply us with the reference number we will investigate it and come back to you ASAP.

Best regards,

Broadway Travel

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★★★★★

“hassle free excellent quick service professional people ”

Written on: 26/09/2013 by nikig22 (1 review written)

booked with broadway via teletxt viewing bit unsure as i have always used travel agents but i will be using this company again all went so smooth transfers etc major problem when we got to turkey re our 2 rooms but it was hotels fault not broadway but got traeted like celebs after that realy lovely. the staff answer all your questions asked important questions just a hassle care free way to book bet the local high streets by far .even asked if we wanted extras but as all inclusive we didnt… Read Full Review

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★★★★★

“Excellent Service Throughout!!!!!”

Written on: 23/09/2013 by dieseldog67 (1 review written)

My partner and i have just returned from a mon-fri break in Feungirola Spain, and recieved excellent service from Broadway Travel throughout. The booking and admin team were first class, even when i emailed or phoned with a query, they always gave a prompt and courteous response. The transfers and hotel really were great and far exceeded our expectations, all went without any hassles, or problems. I have had many holidays of this type, and have had some ok ones, and some where the hotel hadn't… Read Full Review

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★☆☆☆☆

“After sales terrible! Be very careful, or just AVOID!”

Written on: 20/09/2013

When booking everything was fine. Then Broadway Travel showed their true colours. We had asked to book 3 check-in bags 1 per couple.(6 people 3 couples) But they booked 3 bags to just one person, so Monarch policy only allow max 20kg per person even if you book 3 bags for that person. Then we paid extra for allocated seating and more room. They changed the seats on the outward flights without notice. When we tried to resolve the matter, they just wouldn't listen. We ended up paying over £100… Read Full Review

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Jockshep's Comment

Written on: 28/09/2013

Wholeheartedly agree with this review. BEWARE. JUST AVOID THEM.

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Broadwaytravel's Comment

Written on: 07/11/2013

Sorry for the delay in replying to this. I am sorry that your experience was not a satisfactory one. Without the full booking details it is very hard to comment on your specific case. If you can supply me with the booking reference number we can respond accordingly.

Many thanks,

Broadway Travel

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★☆☆☆☆

“Customer service is always Busy”

Written on: 19/09/2013 by Gabrielagg2 (1 review written)

I have a holiday booked to Egypt. After few problems we decided that it would be a good idea and then we checked if we could change it, then we found out that we could, since we pay an extra for it. However all the time when we call to try to change it they are not available, and tell that who can do it is busy. It has been really frustrate experience with them. They are lovely and quickly to book the holiday, but as soon as it is booked look like they do not care anymore if you need change… Read Full Review

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Broadwaytravel's Response to Gabrielagg2's Review

Written on: 07/11/2013

Hi,

Thank you for you feedback. Whilst we do not like to see any negative feedback, all feedback is welcome to help improve our service. Without specific details on the time you tried to call it is hard to give you a specific response as to why you couldn't get in contact with us.. What I can say is that we have worked extremely hard over the last couple of years to improve the customer experience with our after sales team and a majority of the time the response is positive from clients. I can only imagine that the time you called was unfortunately a very busy period and you were hopefully responded to at the earliest opportunity. If you can supply more information I can investigate this but I will forward the feedback onto the relevant department to try and help them improve the response times.

Best regards,

Broadway Travel

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★★★★★

“great service broadway”

Written on: 13/09/2013 by jaspa (1 review written)

We booked a city break today for all my family 10 people in total, your sales rep MM was absolutely fantastic polite, efficient, honest, felt completely at ease and felt really looked after, we were very impressed , thank you :-):-):-) Will send a follow up review after our trip:-):-)… Read Full Review

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★★★★☆

“Excellent Customer Service”

Written on: 06/09/2013

These guys are GOOD ... there aren't too many buttons to push on the phone before you get to speak to real people who will make an effort to accommodate your needs. I had specific dates and specific small departure airport requirements - and wanted self catering - and they offered me about eight options - three of which would have been perfect - they also took care of the budget airline check in and suggested a way of saving money on hold luggage. I am very happy with our choice and we leave… Read Full Review

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★★★★★

“excellent service”

Written on: 26/08/2013

customer service excellent local knowledge good very frank and honest… Read Full Review

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★☆☆☆☆

“NOT RECOMMENDED”

Written on: 17/08/2013

Tried to cancel a holiday due to unexpected illness almost 6 weeks prior to travelling, was offered 10% of total amount paid as our refund. To rearrange alternative dates would have cost us an additional 60% of our total amount originally paid. Even a name change would have been 50% of our original price. Can't believe the reviews are so wonderful, must have been written by the owners of this company. Would never recommend these even to my enemies!… Read Full Review

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Broadwaytravel's Comment

Written on: 09/09/2013

Hi there,

Thank you for your review... without having specific booking information I wouldn't like to comment on your individual case. However, what I would say is that although I am extremely sorry that you suffered an unexpected illness, we do suggest and sell insurance to clients at the time of booking to cover issues such as this. Any respectable company would offer the same services. We do have terms and conditions stating how this procedure would work and the process we have to follow. The reason we have positive reviews is that we do have very few negative issues, all of our reviews are from genuine clients, hence the odd negative review will come through like yours, but we do everything we can on any issue to rectify a situation. All I can say is that insurance show cover your cancellation in most circumstances and if you require any paperwork in terms of your cancellation do not hesitate to ask if you do not already have this.

Thanks again and I do hope all is well now.

Regards,

Broadway Travel

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