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★☆☆☆☆

“Unprofessional in dealing with problems”

Written on: 03/04/2014 by Adrian762 (1 review written)

Four of us pensioners organised a trip to berlin. We ordered the flights, hotel and transfer (an upgraded transfer) through one company to avoid problems. We even got the ATOL protection so we were covered in any eventuality On the day we arrived the taxi was waiting and all looked good. The taxi took us to the wrong hotel and we were left in Berlin miles from our correct hotel late at night. We organised a taxi for ourselves to the correct hotel and paid 20 euros. When we arrived at the… Read Full Review

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Broadwaytravel's Response to Adrian762's Review

Written on: 11/07/2014

Hi there,

Thank you for your review and im sorry for the delayed response.

If you are able to please supply me with the booking information (reference number) I will be able to give you a more specific response to your review. In the meantime all I can say at this stage is that we, as an agent work closely with suppliers that we believe are the best companies to work with and who can fulfill our clients needs and supply the best service, at the best prices. We continuously work closely with suppliers to help both them and us improve our performance. However, there will unfortunately be the odd occasional issue and when that happens we use it to improve even further and stop that issue happening again.

I am sorry you did not have the experience both you and we wished for but like I say if you can supply the reference number I can look into this specific issue and reply.

Many thanks,

Broadway Travel

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Adrian762's reply to Broadwaytravel's Comment

Written on: 11/07/2014

I think it says it all to answer these points after 4 months. My booking references were (Holiday Taxis reference TDG-3074366 , they did respond well when I was able to track them down) Another reference was MAR300090. The final reference given was 3074366.

I have deleted many of the emails where I chased.

I will be interested in seeing if you are professional enough to reply to this within the normal two weeks lag (or four months in this case) from your company

You have a chance to get some kudos back from an experience that showed how bad you were

I await with interest

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★★★★★

“Excellent value for money holidays”

Written on: 17/03/2014 by SarahO. (1 review written)

We have used Broadway twice. Most recently to Marrakech. Everything was great - flights, private taxi transfers and hotel. At under £200 per person this was an amazing deal. Last year we went to northern Spain - again excellent value for money and a tailor made trip with different members of the party flying on different days. This was no problem and the staff were extremely helpful. I wouldn't hesitate to recommend Broadway… Read Full Review

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★★★★☆

“I was quite nervous about booking through the...”

Written on: 17/03/2014 by sandysuds (1 review written)

I was quite nervous about booking through the internet, but with the ABTA cover I thought it would be OK. My sister (aged 72 and I 68) flew from Newcastle, although I live in Wiltshire. The pick up in Tenerife was good and we were pleased to find our room was large, clean and the beds were brilliant. OUr hotel - The Fanabe in Adeje was in a good spot, not overly busy and not too far from the beach. The staff were top notch, nothing was too much trouble. The maid kept our room spotless… Read Full Review

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★☆☆☆☆

“Misleading”

Written on: 13/03/2014 by Coxiella (1 review written)

I will not use a travel agency never again! Completely useless. Misleading cancellation policy and travel details. Make sure you have all your travel information written before booking to avoid problems… Read Full Review

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★★★★☆

“Great service and advice”

Written on: 28/02/2014

Broadway organised a last minute and affordable five star stay in Lisbon for our anniversary. I was nervous as I had not used them before (saw their ad in Metro) and you usually get what you pay for, however the consultant was good, reassured me and offered good unprompted advice about travelling around in Lisbon. They even got the hotel to arrange a little surprise of a bottle of bubbly and chocs in our room to celebrate our anniversary. The email confirmations and documentation were prompt I… Read Full Review

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★★★★☆

“How They Handle a Problem”

Written on: 19/02/2014

Only when you have had a problem can you judge how good a company is. I had a problem that was dealt with quickly and professionally. I was unsure that Broadway Travel could offer a good service because the cost of the holiday was extremely low. I shouldn't have worried, they are as good or better than I could have expected. I must also assure you that the problem was not anything Broadway could have foreseen. I will be looking at using them in future knowing I can trust them. … Read Full Review

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★★★★★

“Reykavik, Iceland visit”

Written on: 17/02/2014

A well organised trip by Broadway travel, including excursions by Grayline, Iceland excursions. All pick ups and excursions ran very smoothly with very professional people. Klettur hotel, very friendly, clean warm and inviting, however some building works going on adjacent as they are expanding, however out all during the day so no problem to us. Good variety of food provided for cold breakfasts. Beds very comfortable and room is large with a walk in shower. Easy walk to the harbour with plenty… Read Full Review

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★★★★★

“All things good for Customers”

Written on: 11/02/2014 by Redexile (1 review written)

Just done a review for TrustPilot but more then willing to rewrite the key points - it's a pleasure to say nice things about a great Company...great because it has some of the most caring and efficient office staff I've ever encountered. You have treated me with courteous replies to emails and answered every problem with such clarity and speed. I can only give you 100% for care as the scale stops there ! A really top-notch Company. Thankyou for everything… Read Full Review

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★★★★★

“ABSOLUTELY FANTASTIC WEEKND”

Written on: 07/02/2014

Not a single thing went wrong on this trip and that never happened with me! We went to Prague from Friday to Monday, our tip included transfers, a 4* hotel and flights for only £150. The transfer was there waiting at the airport when we arrived in Prague and was on time picking us up on our return. All our flights were on time and we checked in without a problem. While we were there we went to the ice hotel, hired Seaways and walked around the city while having fantastic meals in there… Read Full Review

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★★★☆☆

“When it goes wrong”

Written on: 14/01/2014 by cheapskate33 (1 review written)

We went on a cheap holiday to Majorca. The flight times changed by 2 hours, but it was us who found that out, not Broadway. A narrow escape. And getting the paperwork changed was not easy. When we got there, the transfers were poor, but worse, the hotel was overbooked (a common practice as many other guests had the same experience). We did not get a room until the 2nd night. The hotel were surprised to see that Broadway had sold us a package with a late checkout included. They charge for this… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 07/01/2014

Tried getting details of deal advertised in national paper. After 20 minutes on line gave up as no further on. Use a company who wants your business !… Read Full Review

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★★★★★

“Superb Service From Broadway.”

Written on: 19/12/2013 by robinstu (1 review written)

We have just arrived back home from a brilliant, bargain price all inclusive, four weeks holiday at the Palm Beach Hotel in Benidorm. The arrangements made for us by Broadway Travel, booking, paperwork, boarding cards (return boarding cards faxed to the hotel), and transfers all went perfectly smoothly. Nothing was too much trouble for the young man who took our initial enquiry about the holiday, which we had seen advertised on teletext. We will certainly be using Broadway Travel again… Read Full Review

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★☆☆☆☆

“Never Again!!”

Written on: 14/12/2013

I had never heard of Broadway Travel before they sent me an email. I telephoned them to make sure the package holiday was exactly what I wanted as I had never booked a package before. This is where the problem started I was mislead on baggage from the start, it was not all free as told we had to pay for holdall luggage extra. Secondly we never received all the paperwork, or correct details of the hotel. I had to keep emailing them a calling was too expensive as premium tel. no. Nothing was… Read Full Review

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★☆☆☆☆

“They Are Good until something goes wrong”

Written on: 12/12/2013

Travelled with Broadway Travel about eight times. Last time is the last time. Hotel was having building work done and working up to mid night. Didn’t take any notice of complaints, even when dropping rubble on guest whilst eating. Broadway Travel & rep did nothing to help, on the holiday or after when raised compliant in writing. Had to change hotel at my own cost. Beware if there is a problem you are on your own, as Broadway travel are only interested in taking your money! … Read Full Review

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★★★★★

“Seven Star Service - Quality Travel Agents!”

Written on: 06/12/2013 by ShakeIslam (1 review written)

This is the second time we have used Broadway Travel and as previously, they were faultless. The service and care they give is 110% and no matter how many times you call them to get more information or details, they provide this without any hassle! The whole process is smooth and seamless, start to finish and they look after and value your custom. I traveled to Agadir, Morocco this year and the hotel they recommended was perfect! 7star seven for 4star prices, and I will definitely be using… Read Full Review

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★☆☆☆☆

“dont bother, unless you like loads of unwanted mail!”

Written on: 04/12/2013

Useless company that keeps mailing you stupid brochures, no one seems to any use at all and the holiday wasn't anything like in the pictures and was infested with cockroaches… Read Full Review

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★★★★☆

“Brilliant Broadway Break”

Written on: 28/11/2013 by buzzisace (1 review written)

Our 1st time using Broadway Tavel and we were not disappointed. Not only are their prices very competitive but they delivered a great service. Everything from the booking the holiday, paperwork, tickets and information were timely and exactly as stated. Hotel and travel arrangements were perfect thanks to Broadway. We will definitely be using them again when we book our next holiday.Thank You Broadway Tavel… Read Full Review

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★★★★★

“Great Service”

Written on: 17/11/2013

This was a late booking online . Everything from the 1st contact till we got back was 1st Class. As a late booking you are always worried tickets etc will not arrive on time . No need everything went smoothly… Read Full Review

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★★★★★

“as always broadway travel pick perfect hoilday”

Written on: 12/11/2013

broadway travel offer a very in-depth helpful, fully start to finish booking & enjoyable holiday with all they have on offer. wouldn't use any other travel booking agency & have used now 4 times. brill… Read Full Review

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★★★☆☆

“Malta Holiday 9 Oct 2013 selema Milana Duo”

Written on: 05/11/2013 by Sueyellow (1 review written)

I have booked with Broadway several times and had good experiences for the price paid. i just wanted Broadway to know with my last holiday there were a few problems. Firstly although the agent who booked the holiday said there was definateley luggage included there was not. Luckily I rang to double check. This was quite stressful as our flight was the next day and my printer was not working. Broadway did however then foot the bill for the luggage which was good of them and were helpful. we… Read Full Review

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