Broadway Travel Reviews - www.broadwaytravel.com

Click here if this is your business
★★★★☆
3.6 / 5
387
68% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Broadway Travel www.broadwaytravel.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Holiday Egypt”

Written on: 01/10/2015 by Starysky (1 review written)

I am more then impressed with Broadway Travel they are respectful, helpful and put together a brilliant holiday package to visit Egypt. The Hotel Old Palace Resort was absolutely faultless and beautiful. The Nile cruise was also well above expectations. We were taken care off from arrival to departure in Egypt. Thank you to all involved for arranging a wonderful, unforgettable Holiday. From 2 very happy and content clients… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Brilliant travel company”

Written on: 22/09/2015 by richardi111 (1 review written)

Broadway travel is the best travel company we have used, everything was perfect, we travel a lot so this is praise indeed, well done everyone!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quinta Bella Vista Hotel Funchal”

Written on: 20/09/2015

This was the first time we have booked a holiday on impulse based on an advertisement in a Sunday supplement. Any concerns were immediately allayed by the excellence of your staff in presenting the detail of the contract followed up by prompt,clear,comprehensive and reassuring holiday documentation. The holiday was a great success and the hotel as described simply first class in every respect. We will have no hesitation in travelling with you again. Thank you to all concerned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So helpful and reliable”

Written on: 31/08/2015

Being new at booking holidays on line and being responsible for a small group of friends I was very relieved to be guided through the process by a very helpful Broadway employee. We had decided to book a little known city in Poland, not on the Broadway books, but, our travel arrangements / transfers and hotel were all suggested and were found to be excellent. Once down the root of 'checking in on line' I became most confused and called for help from another member of Broadway staff, who… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First Class Service”

Written on: 15/07/2015

We have just returned from our first holiday booked with Broadway Travel and as I was a little apprehensive initially due to booking the holiday from a newspaper advertisement I had to write a review to compliment Broadway Travel on a great service from start to finish. Plus we had one of the best holiday destination, hotel, flights and transfers ever. I would have no hesitation in recommending Broadway Travel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best holiday! Loved it :-)”

Written on: 18/06/2015 by NikkiSt (1 review written)

Booked with Broadway, was nervous about booking with internet company, but so very professional - everything went to plan, very efficient, very comprehensive. Would book with Broadway every time. All documents and confirmations on time, reminders well in advance - and bearing in mind it was my first holiday with my daughter (13), I really couldn't have been happier that everything ran smoothly. Bless you Broadway, for giving me my confidence back and a fantastic holiday in gorgeous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cyprus Holiday ”

Written on: 17/06/2015 by Alimowgli (1 review written)

Brilliant professional and comprehensive service from Broadway travel team Thanks everyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent customer service”

Written on: 15/06/2015 by racheltwinnie (1 review written)

This is our second year booking with Broadway travel. Excellent customer service and a special thank you to one of the ladies as she found us another great holiday and was very polite and professional. We will definitely be booking again next year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“visit to Kracow and the concentration camps”

Written on: 14/06/2015 by 78Coleman (1 review written)

Was a bit unsure of using vouchers,but it was absolutely fine pick up at the airport on time ,coach to Autswitch was fine right by the trams to take you into town. Only criticism would be that the hotel pool was very deep so as a non swimmer I was out of my depth and the jacuzzi had a lot of gets not working. Only a small let down as the rest was very good… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant Holiday in Menorca”

Written on: 05/06/2015 by Basie (1 review written)

Thank you Broadway travel - our holiday to Hotel Almirante Farragut Menorca went without a hitch The Hotel was excellent and it was lovely having transport between the Airport and Hotel included in the price Have used you before and will definitely do so again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Weekend in Prague”

Written on: 03/06/2015 by geoffreycowburn (2 reviews written)

Just returned from an brilliant weekend in Prague organised by Broadway Travel. Everything worked like clockwork from beginning to end. The service, organisation, paperwork, airport transfers, tour arrangements could not be faulted. We stayed at Jalta Hotel on Wenceslas Square which was a fantastic centrally placed hotel that provided excellent, friendly and caring service. Adjacent to the hotel is the Como restaurant which provided an excellent breakfast each day and which also had a superb… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good service from agent”

Written on: 03/06/2015 by Dixongw374 (1 review written)

We had a great honeymoon. The booking process was quick & easy. The recommendations from the adviser when booking were very useful. Please pass on our thanks. The Centara Grand Modus Hotel in Pattaya was an exceptionally good choice, everything perfect. Unfortunately the Antara Sathorn in Bangkok did not follow the same standard, we would not recommend this hotel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant holiday”

Written on: 02/06/2015 by 1994Morales (1 review written)

Many thanks to Broadway travel for organising our fantastic holiday to Hotel Almirante Farragut Menorca. Everything went like a dream and this time we even got transport from the Airport to the Hotel and back which was much better. Well done Broadway… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service from beginning to end.”

Written on: 01/06/2015 by Gillie56 (1 review written)

I can't thank Broadway Travel enough for organising our holiday, especially the lady who on a Sunday evening in November gave us lots of options which wasn't easy as there were 13 of us travelling. The follow up help we had with my umpteen questions was second to none. We have just returned from our 'making memories' holiday and all had a wonderful time. Thank you to everyone involved … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“brilliant”

Written on: 28/05/2015 by clairtaboo (1 review written)

I have booked 6 holidays with broadway and I have always received fabulous customer service a special mention to the person who is so professional and finds brilliantly cheap holidays, I personally wouldn't use anyone other than broadway travel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE!”

Written on: 28/05/2015 by Lindseyyx208 (1 review written)

Terrible customer service, travelled to corfu, booked a express shuttle which said it took no more then 4 stops, we stopped 9 times! I questioned with my driver and showed him the paperwork he said sorry wrong bus, your on a shuttle, I was reassured that it would be resolved on return by a lady and then it took 8 stops on the return! That wasnt it all, I was sent someone elses paperwork! I was sent a e-mail which had been sent to 100+ other people which listed all of their emails on the email!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“All expectations fulfilled”

Written on: 28/05/2015 by Grahamuz387 (1 review written)

Just got back from 10days in Menorca at Hotel Almirante Farragut. Absolutely brilliant holiday. Everything went like clockwork with no problems whatsoever Well done Broadway Travel. We have used you before but this time we didn't have to arrange our own transport from airport to hotel which was much better. Will definitely use you again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Insincere and unresponsive”

Written on: 24/05/2015 by MarisolMcNulty (1 review written)

I am quite unhappy with the lack customer service I have received in regards to getting a response to my queries. I have mailed, e-mailed, phoned and used the live chat on the website over a duration of over TWO MONTHS. My query was simply to ask if a voucher I had was valid or not. (I had plans to book a holiday the next month prior to asking) At one point a member of staff on the instant chat messenger said “ive absulutely no idea like”. I was quite surprised at his unprofessional… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Broadway Travel- excellent service”

Written on: 18/05/2015 by Serenityc146 (1 review written)

Having booked a holiday as a surprise birthday present for my husband I have to say how professional and helpful Broadway Travel are. From the moment I got through to the agent, it was a seamless procedure. Having never been to Ibiza before, his knowledge was both excellent & relevant so that once there we could relax and enjoy our stay. I wish I had taken his name so I could give him a special mention. We usually book flights and accommodation seperately, but this holiday was value for money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting hotel broadway travel failed”

Written on: 17/05/2015

broadway travel took our money for a package holiday, they are trying to wriggle out of this now, sending us all around the globe saying its down to others that we need to get a refund from, trading standards getting involved now if I don't get satisfaction within next 5 days, we were stuck at alborada in Tenerife, hubby got bit to shreds by fleas and insects from the ferrel cats that reside in the dining areas, we were put in another hotel downgraded and charged a lot more money, terrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Emmapughbtgroup's Comment

Written on: 18/05/2015

Hi,

Thank you for your candid review. We regret that you feel it necessary to take this course of action following the honest responses we have provided to you in addition to the evidence we have supplied to you which confirms our status as your Travel Agent and not your Package Organiser or Tour Operator.

We do understand your frustration and we can again only apologise that the original accommodation did not meet with your prior expectations. However, we do believe we have done all we can to assist you as per the terms of your reservation.

Once again please accept our apologies on behalf of your supplier(s) for any inconvenience or disappointment felt.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kayla1967's Comment

Written on: 19/05/2015

this company tell you they are just the agent , give you the run around , tell you its not a package, since 2012 if you book a flight plus separate hotel or car hire within 24 hours from the same travel(not airline) website then it is classed as a package and comes under travel package regs, as explained by trading standards, this company have failed to respond to emails after I contacted trading standards regarding this matter , they did give me previously an address not known for ots supplier , now their saying its the hotel I need to contact ,I await further advice from trading standards as they have until Thursday 21st may to respond by law

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kayla1967's Comment

Written on: 15/06/2015

Found out today broadway travel use suppliers that are not abta members oooh naughty naughty

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
overview