Broadway Travel Reviews - www.broadwaytravel.com

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★★★★☆
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★★★★☆

“Weekend in Prague”

Written on: 03/06/2015 by geoffreycowburn (2 reviews written)

Just returned from an brilliant weekend in Prague organised by Broadway Travel. Everything worked like clockwork from beginning to end. The service, organisation, paperwork, airport transfers, tour arrangements could not be faulted. We stayed at Jalta Hotel on Wenceslas Square which was a fantastic centrally placed hotel that provided excellent, friendly and caring service. Adjacent to the hotel is the Como restaurant which provided an excellent breakfast each day and which also had a superb… Read Full Review

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★★★★☆

“Good service from agent”

Written on: 03/06/2015 by Dixongw374 (1 review written)

We had a great honeymoon. The booking process was quick & easy. The recommendations from the adviser when booking were very useful. Please pass on our thanks. The Centara Grand Modus Hotel in Pattaya was an exceptionally good choice, everything perfect. Unfortunately the Antara Sathorn in Bangkok did not follow the same standard, we would not recommend this hotel… Read Full Review

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★★★★★

“Brilliant holiday”

Written on: 02/06/2015 by 1994Morales (1 review written)

Many thanks to Broadway travel for organising our fantastic holiday to Hotel Almirante Farragut Menorca. Everything went like a dream and this time we even got transport from the Airport to the Hotel and back which was much better. Well done Broadway… Read Full Review

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★★★★★

“Excellent Service from beginning to end.”

Written on: 01/06/2015 by Gillie56 (1 review written)

I can't thank Broadway Travel enough for organising our holiday, especially the lady who on a Sunday evening in November gave us lots of options which wasn't easy as there were 13 of us travelling. The follow up help we had with my umpteen questions was second to none. We have just returned from our 'making memories' holiday and all had a wonderful time. Thank you to everyone involved … Read Full Review

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★★★★★

“brilliant”

Written on: 28/05/2015 by clairtaboo (1 review written)

I have booked 6 holidays with broadway and I have always received fabulous customer service a special mention to the person who is so professional and finds brilliantly cheap holidays, I personally wouldn't use anyone other than broadway travel… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE!”

Written on: 28/05/2015 by Lindseyyx208 (1 review written)

Terrible customer service, travelled to corfu, booked a express shuttle which said it took no more then 4 stops, we stopped 9 times! I questioned with my driver and showed him the paperwork he said sorry wrong bus, your on a shuttle, I was reassured that it would be resolved on return by a lady and then it took 8 stops on the return! That wasnt it all, I was sent someone elses paperwork! I was sent a e-mail which had been sent to 100+ other people which listed all of their emails on the email!… Read Full Review

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★★★★★

“All expectations fulfilled”

Written on: 28/05/2015 by Grahamuz387 (1 review written)

Just got back from 10days in Menorca at Hotel Almirante Farragut. Absolutely brilliant holiday. Everything went like clockwork with no problems whatsoever Well done Broadway Travel. We have used you before but this time we didn't have to arrange our own transport from airport to hotel which was much better. Will definitely use you again… Read Full Review

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★☆☆☆☆

“Insincere and unresponsive”

Written on: 24/05/2015 by MarisolMcNulty (1 review written)

I am quite unhappy with the lack customer service I have received in regards to getting a response to my queries. I have mailed, e-mailed, phoned and used the live chat on the website over a duration of over TWO MONTHS. My query was simply to ask if a voucher I had was valid or not. (I had plans to book a holiday the next month prior to asking) At one point a member of staff on the instant chat messenger said “ive absulutely no idea like”. I was quite surprised at his unprofessional… Read Full Review

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★★★★★

“Broadway Travel- excellent service”

Written on: 18/05/2015 by Serenityc146 (1 review written)

Having booked a holiday as a surprise birthday present for my husband I have to say how professional and helpful Broadway Travel are. From the moment I got through to the agent, it was a seamless procedure. Having never been to Ibiza before, his knowledge was both excellent & relevant so that once there we could relax and enjoy our stay. I wish I had taken his name so I could give him a special mention. We usually book flights and accommodation seperately, but this holiday was value for money… Read Full Review

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★☆☆☆☆

“disgusting hotel broadway travel failed”

Written on: 17/05/2015

broadway travel took our money for a package holiday, they are trying to wriggle out of this now, sending us all around the globe saying its down to others that we need to get a refund from, trading standards getting involved now if I don't get satisfaction within next 5 days, we were stuck at alborada in Tenerife, hubby got bit to shreds by fleas and insects from the ferrel cats that reside in the dining areas, we were put in another hotel downgraded and charged a lot more money, terrible… Read Full Review

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Emmapughbtgroup's Comment

Written on: 18/05/2015

Hi,

Thank you for your candid review. We regret that you feel it necessary to take this course of action following the honest responses we have provided to you in addition to the evidence we have supplied to you which confirms our status as your Travel Agent and not your Package Organiser or Tour Operator.

We do understand your frustration and we can again only apologise that the original accommodation did not meet with your prior expectations. However, we do believe we have done all we can to assist you as per the terms of your reservation.

Once again please accept our apologies on behalf of your supplier(s) for any inconvenience or disappointment felt.

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Kayla1967's Comment

Written on: 19/05/2015

this company tell you they are just the agent , give you the run around , tell you its not a package, since 2012 if you book a flight plus separate hotel or car hire within 24 hours from the same travel(not airline) website then it is classed as a package and comes under travel package regs, as explained by trading standards, this company have failed to respond to emails after I contacted trading standards regarding this matter , they did give me previously an address not known for ots supplier , now their saying its the hotel I need to contact ,I await further advice from trading standards as they have until Thursday 21st may to respond by law

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Kayla1967's Comment

Written on: 15/06/2015

Found out today broadway travel use suppliers that are not abta members oooh naughty naughty

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★★★★★

“Brilliant Holiday and Great customer service”

Written on: 15/05/2015 by aajjii (1 review written)

Not only was the holiday fantastic, the organisation faultless and most surprising was that when I encountered a couple of issues, Broadway's customer services were brilliant and sorted them out. Well happy… Read Full Review

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★★★★★

“Wonderful dubrovnik”

Written on: 11/05/2015 by Kevandpol (1 review written)

Our second year at the Neptune hotel in dubrovnik organised by Broadway travel. Great prices, very helpful and efficient. Every thing organised extremely well so we did not have to worry about any thing. The location of the hotel is ideal in the Babin kuk area which is a 15 minute bus trip away from the magnificent old town. Nearby are excellent eating options ranging from 5 stR restaurants to pizza and pasta. The only negative about the holiday was the extremely long queue at :Dubrovnik… Read Full Review

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★★★★★

“Budapest Trip,”

Written on: 11/05/2015 by RubiArmstrong1956 (1 review written)

Just returned from our trip to Budapest and felt I had to write and commend Broadway Travel for an excellent break. From start to finish everything was professionally handled. Transfer from airport to hotel went extremely smoothly as did the return journey. Hotel Soho was very clean and comfortable with very friendly, helpful staff.Buffet breakfast was good but fruit juice so diluted as to render it not much more than flavoured water.Hop on hop off bus pass was an absolute boon since sights are… Read Full Review

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★★★★★

“Very happy with travel”

Written on: 08/05/2015

Good Afternoon Broadway Travel, We returned from our holiday yesterday and thought I needed to let you how it went, what can I say, Still Buzzing!!! Excellent service from the beginning to the end. Flight was lovely Smooth transfer from shuttle bus to hotel The Barceló Hotel, Amazing location, Rooms lovely clean, fabulous balcony view, All staff so friendly and food was Excellent. And to top it all we had 30 degrees with Sun!! Will definitely be booking through you in… Read Full Review

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★★★★★

“holiday excellence included everytime.”

Written on: 06/05/2015 by deltoro (1 review written)

this bit brings a smile to my face when i return home after a carefree relaxing holiday all arranged by broadway.already phoned to thank them,and as always looking forward for my next trip. CHEERS… Read Full Review

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★★★★☆

“Value for money”

Written on: 05/05/2015 by Joada (1 review written)

We had done the Nile cruise before but liked the format of the package 2 daysin the OLD PALACE HOTEL then. 7day cruise then 5 days back at that fantastic hotel it's just a shame it was full of miserable frigging Russians they just don't travel well and eat like pigs.Food was good entertainment average but value for money FANTASTIC THANKS BROADWAY! Rye man… Read Full Review

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★★★★★

“WHAT IS A "REVEIW TITLE?"”

Written on: 26/04/2015 by NickolasCoughlin (1 review written)

I FIND YOUR WEB PAGE DIFFICULT TO UNDERSTAND… Read Full Review

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★★★★★

“Super Escapes/ Broadway travel”

Written on: 09/04/2015 by petencarol (1 review written)

Everything from start to finish was carried out as promised and put together perfectly. Although we did read some adverse comments my wife and I were impressed with the polite phone calls and helpful advice.Flights, transfers and hotel were as promised. Excellent value for money as well.We have already booked our next holiday with Broadway travel in June to Crete… Read Full Review

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★★★★★

“Another Excellent Service by Broadway Travel”

Written on: 07/04/2015

We have used Broadway several times. On each occasion we have found them helpful and professional in putting together a holiday tailored to our requirements. Flights, transfers and hotel bookings all spot on. Not only are we provided with an excellent service but when looking at alternatives we believe we continue to receive best value for money by using Broadway Travel… Read Full Review

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★★★★★

“Best service in years”

Written on: 02/04/2015 by FernandaBoone (1 review written)

From the first enquiry to the return flight, the service was faultless. They sussed out my needs and met them fully from,the budget airline with extras through the small transfer xompany to the to the fantastic hotel. There was nothing I could adversely criticise. Thank you Broadway… Read Full Review

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