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★★★★☆
3.6 / 5
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★★★★☆

“No problems at all”

Written on: 01/10/2012

After reading quite a few bad reviews about Broaday Travel i was a bit worried after booking our holiday with them. But we need'nt have worried at all, everything went smoothly with nothing going wrong. Would recommend to a friend and what i advise is DO NOT take notice of reviews - create your own opinion!… Read Full Review

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★★★★★

“fantastic holiday once again”

Written on: 26/09/2012 by deanpinner (1 review written)

Hi just like to say thank you once again this was my third year booking through Broadway and would gladly recommend to anyone . We really enjoyed our first time stay at Emre Beach Hotel in marmaris and wished we had gone for longer than a week the entire holiday went real smooth and will be booking again for our next holiday through Broadway to turkey very soon. Thanks for the great service. just like the add a thank you to Dora for helping us book for another holiday booked through broadway… Read Full Review

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★★★★★

“I never book anywhere else”

Written on: 25/09/2012

I have been booking with Broadway Travel for over 10 years, booking 4 or 5 times a year. In this day and age you have to feel safe when you are handing over your money and I am completely at ease with these people. They go to great lengths to find you what you want. They are incredibly patient and never pushy, full of knowledge about hotels,resorts and airports. I always know that they will find me a holiday. I wouldn't go anywhere else… Read Full Review

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★★★★★

“Fantastic”

Written on: 06/09/2012

I booked a holiday for myself and 2 friends to magaluf, I was abit unsure to do so after I read a lot of bad reviews but I can honestly say I'm glad I did! They were the cheapest buy a couple of hundred, everything was done at the click of a button! I rung twice to double check things i didnt understand and to reasure myself, got frew within seconds and the staff were fabulous! I will defo be booking again with them! My Hotel was luvly, and was everything they said it would be (e.g close to… Read Full Review

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★★★☆☆

“Shame about the back up service”

Written on: 17/08/2012 by wilmslow (1 review written)

We booked a holiday to Turkey in June with Broadway. The booking staff were great and gave good service. We booked a garden room at a premium and even checked two weeks before as our ticket simply said room. Low Cost Beds who are their agents for rooms emailed me back to confirm that we had got garden rooms. When we arrived at the hotel, guess what, they hadnt booked us a garden room, we got a disabled room. After two days of chasing the rep and the hotel they finally got us a room with at… Read Full Review

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★☆☆☆☆

“Shocking, scam, avoid!!!!!!!!!”

Written on: 24/06/2012 by Emillos (1 review written)

We have paid in full 3 months in advance- Customer service called on Saturday to let me know that there is no room available in our hotel of choice and we have to go elsewhere. Our flight was on Monday so we had no choice but to take what they offered us. '' new'' hotel was nowhere near to the standard to our first hotel. No acces to the beach no lids area for our son and in totally different part of the island. I have called reception in the hotel and I found out that there were still rooms… Read Full Review

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★★★★★

“No problems”

Written on: 08/06/2012

Just back from Greece and no problems at all. I suppose you have to check reviews of your hotel carefully. All was totally efficient and the last of rep trying to sell trips was great!… Read Full Review

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★★★★★

“very good”

Written on: 29/03/2012

We booked holiday in Rome with the Broadway Travel in March 2012. Everything was perfect. Transfer was in time, hotel was OK, even location of the hotel was discribed correctly. I would recomend Broadway Travel to my friends and to everybody. Good service and good value holidas. Natalie, Nottingham… Read Full Review

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★★★★☆

“HOLIDAY IN BENIDORM”

Written on: 15/03/2012

Just back from a week in Benidorm with Broadway Travel , stayed at Gran Bali Hotel, No complaints whatsoever , the transfers where there waiting for us and half the price of going with Thomson's the hotel was spotless clean , the food was just the same that you get in most hotels, the only thing I would say that it was right on the other side of the promenade, which was very quiet, but you can't have everything , next time I would go I would go a bit more in the middle of the promenade a bit… Read Full Review

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★★☆☆☆

“Customer Service appalling!”

Written on: 01/03/2012 by frequenttraveller (1 review written)

we booked this holiday to Crete in December 2010 and travelled in September 2011,to a 5 star hotel.when the vouchers arrived the room description said "garden view"whilst we had paid for a "sea view"room.we had noticed this discrepancy at time of booking,when we received confirmation e mail but were assured it had been rectified,and even received an amended e mail to this effect.after numerous phone calls prior to departure we were told it was impossible,in view of time,to issue revised hotel… Read Full Review

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★★★★★

“Great value - efficient service”

Written on: 29/02/2012 by Iain67 (2 reviews written)

We booked with Broadway Travel August 2011 a 2 week holiday at Sharm el Sheik (Egypt). Their telephone sales advisor could not have been more helpful or knowlegable. We flew Thomson Airlines from East Midlands. Most bizarrely the same holiday with Thomson Holidays using their plane was £700 more staying at the same hotel. All the tickets and documantation arrived in plenty of time for our departure. The hotel we were booked in was a decent offering listed 5* which it probably was not… Read Full Review

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★☆☆☆☆

“A terrible experience”

Written on: 27/02/2012

We booked with Broadway to Marrakesh - supposedly a five star hotel - however we had no water in our room, were constantly moved to ever grubbier accommodation and received absolutely no help from Broadway. BEWARE, they are NOT, repeat NOT a travel agent and therefore pass all complaints to the "suppliers". after having to pay for our own flights home, we were left substantially out of pocket. They are rip off merchants and not to be trusted. … Read Full Review

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★★☆☆☆

“Suite Hotel Castillo De Elba in Fuerteventura”

Written on: 07/02/2012 by Milne (1 review written)

Returned on the 30th Jan after 3 weeks winter break at this hotel, we booked self catering expecting to find the basics in the kitchen but on arrival noticed no kettle or toaster. These items were offered for hire at 8 euros per item per week total 48 euros which I chose to manage without on principle and boiled water in a small saucepan. The linen was supposed to be changed once a week but ours was changed once in the 3 weeks we were there and the sheets had great big holes in them and also… Read Full Review

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★☆☆☆☆

“Broadway Travel Luton”

Written on: 07/02/2012

My parents have recently had a very distressing experience with Broadway Travel. Broadway Travel misinformed the shuttle service company Holiday Taxis.com of return flight times which necessitated my parents arriving at the airport long after their booked flights had taken off. This resulted in my parents having to fund extra fares in order to get home. Broadway Travel admitted that "...on occasion system errors do occur and we can only surmise that a system error has occurred on this… Read Full Review

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Guest's Comment

Written on: 16/04/2012

Sounds familar - We paid and booked for the shuttle service on arrival. We got on the bus and dropped off in the middle of nowhere. At this point the bus driver pointed to a taxi for which we got in and had to pay ourselves!

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★☆☆☆☆

“holiday at monte verde hotel porto christo majorca...”

Written on: 13/01/2012 by briantancock (1 review written)

this company sent me aqnd my wife to this despicable place where we had a very miserable time for a week. the electric systems were sockets hanging out of walls,also bare wires, the same.lifts worked occasionally, food was dreadful and served in nextdoor hotel,bar staff were reluctant to serve drinks (supposed to be all inc.) there were many other things wrong,all of which were reported to Broadway travel, but beware this company acts only as a go-between parties. They kindly said they would… Read Full Review

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★★★★☆

“would use again”

Written on: 11/01/2012

we have just returned from a holiday to Benidorm that was booked with Broadway Travel and we were happy with everything apart from the transfers.From leaving the airport to arriving at our hotel took 2hours 20mins,thats longer than the flight from England which is ridiculous.This was the second time we have booked with them,the first time a mini bus did our transfer so it took no time at all,but this time it was a full coach and we were the last to be dropped off.We would use them again if this… Read Full Review

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★☆☆☆☆

“STILL WAITING!”

Written on: 10/01/2012

Still waiting for a refund from Broadway Travel almost 2 years after Kiss Flights went bust. Im guessing judjing by the fact that many people have had refunds from other travel agents that for some reason someone is with holding OUR money. Cant quite believe the "bargain deals" e-mails we are still recieving from this company despite the fact they still owe us almost £1000. I do not have a possitive word to say about this company, ATOL protected means nothing!BE WARNED, i will never use them… Read Full Review

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Broadwaytravel's Comment

Written on: 26/01/2012

Hi,

In terms of your comments I totally appreciate your frustration on having to wait for the process to be complete. Unfortunately this is totally out of our control and is being processed by the CAA with the administrators. We are aware that 95% of the bookings which were affected by the Kiss Flights downfall which obviously unfortunately means you are one of the 5% still to be resolved. The CAA will settle ASAP and without us being fully bonded you would not be looking at any funds back. In terms of "bargain deals" if you do not wish to recieve these you can unsubscribe but this is a very popular service and generates a lot of highly happy customers who enjoy their break away. I hope the CAA resolve your claim and you are refunded accordingly in the near future but just to reiterate we are not holding your money and the process is out of our control.

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★★★★★

“truly satisfying experience”

Written on: 26/12/2011 by mallu (1 review written)

After having read the reviews on this site about the operator, I was really sceptical about booking with them. But the agent (simon) was very helpful over the phone, so i decided to book it & I do not regret it. good value for money, gave me different options to choose from & mind you, mine was a last minute booking… Read Full Review

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Guest's Response to mallu's Review

Written on: 04/01/2012

Broadway is glad you enjoyed your holiday, 1000's of passengers experience the same positive experience and enjoy wonderful value for money deals through us year on year. There are not many travel companies still in operation after 60 years! Unfortunately occassionally there will be issues that is a fact and as the Agent, Broadway Travel will do what ever it can to rectify any issues for our clients ASAP. We recieve thank you e-mails on a regular basis expressing thanks to Broadway for their service but unfortunately negative feedback is more popular feedback which is submitted on certain sites.... We do not generate false feedback like certain compaines and from now on will be asking our clients to post reviews where ever possible. We will also look to post responses to negative reviews posted.

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★☆☆☆☆

“Extreme dissatisfaction with customer service!”

Written on: 07/11/2011 by davidstitt (1 review written)

We booked a holiday with EasyJet through Broadway Travel.About a Month before we was due to depart we decided to add another bag to our package. Broadway Travel dealt with this request, and promptly took the money from our Bank Account. About ten days before our holiday I realised we had not yet received confirmation of our request even though the money had been taken from our Account. It then took three phone calls to Broadway Travel (at 10p a minute) before they finally sent out… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 01/11/2011

We booked with Broadway Travel to go to America, a party of 8 - in two families. Despite e-mails confirming the villa would be big enough, on arrival it was only suitable for a maximum of 6. The local agents said it was Broadways fault & left us to continually chase them in England. Despite offering to pay extra for an upgrade (to what we had already booked !) they were totally unhelpfull. After warning them we were left with no option, so we left & at wasted time and expense had to arrange our… Read Full Review

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