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Written on: 06/02/2011
Just come back from 4 days in Prague, would definitely recommend Broadway Travel, booking staff were polite, friendly and efficient. All travel documents arrived within days of booking holiday. Hotel lovely, food good and private transfers on time both ways. I will certainly be booking my next holiday through them and have told my family and friends to use them and some already have. Such good value for money… Read Full Review
Written on: 29/01/2011
Steer well clear of this travel company. They are inneffective in getting travel documents to you and when you do get them they are incorrect. Any calls are directed to a premium rate phone number (avoid by calling 01582 798306). On arrival there was no-one to collect us though transfer was paid for and no mention of extra charge for baggage. Response to complain took four months and then only to deny all responsibility.
Stephen Francis… Read Full Review
Written on: 24/01/2011
I am disgusted to think that this company is still in buisness. If you value your money,DONT USE THIS COMPANY. I am a married mother of 4 young children and we decided to book our annual summer holiday along with my mother in law and her children and friends and relatives. there was a big party of us booking. We got given a very good price and all paid deposits which amounted to nearly £1600. This was in october 2010. when it got to january and still had no confirmation of the hoiliday we began… Read Full Review
Written on: 21/01/2011
BOOKED A HOLIDAY TO SIDE TURKEY HOTEL FAB, FOOD FAB .
BOOKED WITH BROADWAY TRAVEL FOR THIS YEAR 2011 , THEY BEAT ALL THE BIG COMPANIES ON PRICE , WITH TOP QUALITY PRIVATE TRANSFERS , DONT UNDERSTAND NEGATIVE REVIEWS… Read Full Review
Written on: 20/01/2011
My daughter and I booked a last minute holiday in October. The price confirmed in the email was not honoured - I was told flights are going up all the time so price not guaranteed. Was given flight times which were not the times they booked and they argued they hadn't given me the time I had wrote down. This 'error' of theirs resulted in me losing a full day's holiday on a 5 day trip. Like a review I have read on this site - they promised to review the phone conversations when I complained… Read Full Review
Written on: 19/01/2011
Booked a holiday with them that was confirmed on the phone and when I got my documents through it was a completely different hotel and part of the country! When I tried to change it they wanted more money! I said no way! They told me they would listen to the recordings of the conversation to clarify if PENNY the agent I booked it with was in the wrong! but mysteriously all the recordings of our conversations had disappeared. DO NOT book with them! You don't get what you pay for. I'm filing a… Read Full Review
Written on: 17/01/2011
First time I booked a holiday, was quite hesitant about the whole process.
But Raf at Broadway was so helpful with the booking, as well as with his advice on what to do when you get there. Things to look out for.
I was amazed at how cheap they were. Hotel was great, location wise and quality.
will definatly be booking them in the future.
… Read Full Review
Written on: 13/01/2011
Broadway travel are a fantastic company - everyone who has helped me has been great. Jackie, Clare and Colin in particular. I booked a trip to Venice through them and was so impressed with the service I called to book my summer holiday too, giving them my 'tick boxes' they sent through quotes for various deals to my email address and were incredibly prompt. Would recommend to everyone!… Read Full Review
Written on: 09/01/2011
Just booked a holiday with Broadway, after booking i read the reviews of the hotel and was not impressed with the hotel, I rang Broadway and spoke to the wonderful Colin who i originally booked with - wow! how impressed was I, I can honestly say I have never had such fantastic customer service. Nothing was too much trouble for him, he restored my faith in human nature, and changed the hotel for me. What a star Colin!!!!!!… Read Full Review
Written on: 06/01/2011 by ewells (2 reviews written)
I booked a Nile river cruise last year with broaday and could not have asked for a better service.
We were meet and greeted at the airport by the hotelier, who dealt with our visas and relevant papers, then collected our suitcases and placed them into our taxi which was all ready and waiting for us.
When we got to our cruise ship, we were had our suitcase dropped off at our room and given a complimentary bottle of wine.
The view of the Nile from our cabin was truly breath taking, worth every… Read Full Review
Written on: 04/01/2011
Bought 5 return tickets from Broadways as a return flight to Sanford, Orlando. The flight was with Monarch and we recieved the tickets 10 days before our departure.
As the seats are allocated on arrival, but we had pre-purchased seats, we were all sat together on the flight.
Everything went smoothly so we had no need to deal with the customer service, but when we booked the tickets they were very helpful, price matched and even allowed us to nogotiate with them on the meal / baggage… Read Full Review
Written on: 20/12/2010
We did book with Broadway Travel to Sharm el sheikh for the 2nd of December 2010 needless to say we didn't get there!!! flight was canceled because of snow so can't review the holiday. But I must say they helped in every possible way service excellent telephone manner second to none. would certainly use them again. must admit after reading some of the reviews after we booked got me worried thats why felt I must write a review. Well done Broadway travel… Read Full Review
Written on: 02/12/2010 by mjr1831 (1 review written)
I cannot believe this company don't take note of all the feedback. No Tickets 2 days before departure, then they emailed them to an incorrect email address. Costly 0871 numbers that no one answers.
Try 0800 077 6534 or 01582 727 513.
My stress level went through the roof. I genuinely believed it was a bogus company.
As it turned out the holiday was fine but Broadway Travel are NOT to be Trusted… Read Full Review
Written on: 12/11/2010
A complete load of rubbish they take your money hold onto it do not follow ABTA guide lines and do not reply to any emails or phone calls and i am still waiting for my money back 3 months on never ever again i also beg other people not to use them learn from my mistake and this site has made me tick the stars they would not get any for value for money they could give me some tho as they must have earned some interest on my money… Read Full Review
Written on: 31/10/2010
Recently returned from a weeks self catering holiday in Portugal.
Excellent value for money and would certainly use Broadway Travel again.
Transfers to and from airport at destination very good, no waiting.
… Read Full Review
Written on: 18/10/2010
Complete and utter shambles of a company, I strongly advise you to spend a little bit more booking with a High Street Travel Agent, a proper travel agent!. You do get what you pay for and with broadway its a cheap holiday in cheap and nasty accommodation. These bunch of jokers use shoddy accommodation a lot of the time through their sister company Beds with ease, their customer services team are rude and unhelpful if you can ever get through that is! If anything goes wrong which it always… Read Full Review
Written on: 14/10/2010
Booked our holiday earlier this year for july. problems started when the payment was not processed. We then did not receive our tickets until a few days before we were due to leave. This was because they did not hold our passport details despite giving them to 2 customer services reps, emailing them and sending them via post. Then the problems continued when were got to the hotel. half of it had burnt down the day before. We were unable to change rooms and could not get in contact with anyone… Read Full Review
Written on: 14/10/2010 by Sweenyb (1 review written)
My friend and I booked a last minute 5 day break to Portugal (Clube Humbria) through Broadway Travel. Becky Aljabbar, the customer services agent we spoke to couldn't have been more helpful, getting us flights to fit into our itinerary and choosing a fantastic location for us. She called us back to confirm our details, bore with uis while we changed our luggage requirements and was fantastic to deal with. The whole process went smoothly and the email confirmation was exactly as she'd said. The… Read Full Review
Written on: 07/10/2010 by lorraecc (1 review written)
well thank you thank you from start to finish your service was the best we booked
3 weeks before we traveled to sharm in Egypt the holiday was booked by Sam Wilson she was so helpful took all the details had it confirmed and booked within 15 minutes
we have never had such a smooth travel experienced from when we booked in at Luton until we arrived back home when we arrived at sharm our taxi was waiting while others seemed to be waiting all over the place to get on crowded coaches when we… Read Full Review
Written on: 07/10/2010
We booked through "inspired luxury escapes" who are Broadway travel - the lady was nice enough on the phone, but I didn't get any type of confirmation which was worrying when I had spent that much money… Read Full Review
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