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Written on: 29/04/2010
i recently travelled on a broadway travel holiday and experienced no problems at all. i booked a two week holiday to turkey all inclusive for a bargain price which was cheaper than all teletext holdiays companys. i received all me documents within 7 days and my holiday went smoothly no problems at all!!
i would recommend this company to anyone who was looking for an enjoyable valuale holiday!!!… Read Full Review
Written on: 21/04/2010 by markblackman (2 reviews written)
The booking went well but that was all. Flight tickets, car rental voucher did not turn up and it's the day before travelling! Haven't even sent address or any contact details for the villa so maybe I should use the force to find my way? Customer services are at best useless don't care about anything except taking your money oh and the flights are more expensive than booking direct with Virgin airways. I have now cancelled the holiday as yet not even received an email confirming receipt as… Read Full Review
Written on: 20/04/2010
I booked our holiday last minute before Easter Bank Holiday weekend to go for 5 nights to the Algarve (Club Humbria - which was fab for our young children btw). Flew with Ryanair, which is what it says on the packet - cheap!
Our holiday went without a glitch! Beccy, the lady I booked it with was very helpful. I had to ring her back when the documentation hadn't arrived (it'd just got held up in the Bank Hol post) and she was very helpful and pleasant to speak to. She went through all the… Read Full Review
Written on: 11/04/2010
have seen a holiday with broadway travel, but am a little wary as some of the feedback about them is not that good, is wondering what to do
… Read Full Review
Written on: 04/04/2010
Just returned from a short break in Albufeira, Portugal and after reading reviews wondered if I had made the right choice! This has got to have been one of the most stress free breaks I've booked, Customer Service were very helpful, just had to phone to ask for my booking confirmation to be sent (and they sent it by email and post!)
Flight,hotel and transfer documents arrived over a week before departure and everything including hotel and transfers were great.
Excellent value for money will… Read Full Review
Written on: 18/03/2010
the people on the phones are extremely rude and unhelpful… Read Full Review
Written on: 17/02/2010 by Bighat22 (3 reviews written)
The person I spoke to on the phone was very helpful and friendly and I paid the sort of price I was hoping to. The most important thing to me was getting something half decent at the right price and with some juggling of dates etc I got what I wanted. Paperwork arrived in time and holiday went very well. Just a shame about the weather!… Read Full Review
Written on: 14/02/2010 by swissmiss (1 review written)
Everyone these days is looking for a bargain.
My experience with Broadway was good from start to finish. I was offered a choice of flights and it was explained which and why some were more expensive than others.
The girl I dealt with offered me both the hotel I asked about and a choice of 2 others. She also quoted me including all the bits other online agencies seem to forget - like checked in bags and transfers !! Seriously, who can go away for 2 weeks and NOT check in a bag for goodness… Read Full Review
Written on: 02/02/2010
this company should be avoided .we recently had a holiday with them to tenerife.they didnt send on boarding passes in time for our flights. they faxed them to prestwick airport as we suggested . however they didnt wait for lady to respond as their fax machine was actually brocken down . we were left to pay ryanair 80 pounds to obtain our passes. i phoned from the airport to explain what happened. the lady on the other end assured me when we got back home to send on proof for a full refund… Read Full Review
Written on: 09/01/2010
Friendly professional service prior and post booking.
They gave us great advice and recommendations where to stay, hotel was exactly what we were looking for, and was as decribed.
Great value for money.
Holiday was amazing.
Have and will use them again… Read Full Review
Written on: 06/01/2010
Booked a hotel dec 2009 to sharm it said on there web site 5 star not true at all the sheraton sharm the hotel its self is but that's not what you get when you get there you are put in 3 star on the resort not what they advertise all inclusive more like all excluded, ok if your a chicken and fish fan cos that's all you seem to get! and if you don't mind sitting out side of a evening having a drink if you want to sit in the lobby bar you have to pay or indian resturant 4 double barcadi and two… Read Full Review
Written on: 05/01/2010 by rhiannepatrick (1 review written)
Travelled to Florida a few years ago with this agency and experienced no problems, however... I booked a Florida holiday for 2010 through them, the flights were booked through Globespan who have since gone into administration! Broadway called me and told me not too panic, I would have to claim my refund through my credit card company even though I paid my money to Broadway and pay for new flights to Orlando! My credit card company refuse as the money was paid to Broadway and not to Globespan.
I… Read Full Review
Written on: 04/01/2010 by sidesixx (1 review written)
This company is the worst company I have ever dealt with - do not go anywhere near them. Booked a holiday to Ibiza for Aug 2009. We were told that the date of departure was correct after many times asking them during the booking process and many follow up phone calls afterwards. It looked to us like we were due to fly home a day before we wanted to and had been booked into the hotel for another night that we were going to be there. We were told because our flight was at around 2am that our… Read Full Review
Written on: 01/12/2009
Travelled to Florida using broadway, service was first class, friendly and very helpful. Package was given at a very competitive price. Am using them next summer. A*… Read Full Review
Written on: 06/11/2009
this is the worst travel agents that exist in U.K.Don't go near them,We booked a day flight to turkey only to find it changed to a night flight after they got our deposit,We were also booked into a thomas cook hotel main building with balcony .Until we received our invoice and that stated we were in an annexe with no balcony.when I phone them they said no this was the type of room I had booked and if I wanted a room with a balcony it would cost me another &238,making it dearer than buying a… Read Full Review
Written on: 09/10/2009
DO not book with this company, i was sold a holiday that did not exsist. I saw an ad that offered a great deal at a hotel that i really wanted to stay at. I phoned Broadway travel and was offered the holiday but it was a bit more expensive than it was being offered on the internet. It still seemed a good deal so i bought it. Two days later i had a phone call to say that it was no longer available due to it being closed early. I was told the hotel was closing early due to under occupancy, but… Read Full Review
Written on: 25/09/2009
So far we had to call Broadway Travel's office 6 times for them to correct their own errors and we haven't even been on the holiday yet. This amounted to spending around 1h30m on the phone, stress and the extra call charges. The last was that 4 days before the holiday they sent a letter and demanded £25 extra as an overdue payment or threatened to cancel our trip. From my experience, they are totally incompetent in whatever they do.
If you want problems, book with Broadway Travel. I will never… Read Full Review
Written on: 09/09/2009 by V2Retro (1 review written)
Today is Wednesday 9th September 2009, me and another party (seperate booking) of friends are due to be travelling to Florida on 15th September 2009 so lets say 5 days away and we still haventreceived any documents/tickets from broadway travel. When we contact them they say Ohh we are sorry and we will contact thomas cook becuase they are the ones who send your tickets to us (broadway) and we send them to you...but dont panic they say all is well, becuase we can give you a confirmation number… Read Full Review
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