Broadway Travel Reviews - www.broadwaytravel.com

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★★★★☆
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★☆☆☆☆

“Poor customer service”

Written on: 23/10/2012

Holiday booked to Malta, later we had reservations about the hotel and the fact that we thought we might be moved to another hotel. After speaking to their customer services was told "no sir you will not be moved rooms or to a different hotel, we have this in writing from our room supplier" When we arrived on holiday, no sea view room that he been booked and a supplement had been paid. The holiday was for a special birthday and to tie in with the fiesta that was taking place in front of the… Read Full Review

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★★★★★

“Ola Club Maioris, Cabo Blanco, Majorca”

Written on: 23/10/2012 by grubergarratt (1 review written)

Fantastic all inclusive deal provided by Broadway Travel. Everything ran smoothly from the point of booking to boarding the plane to being transported to the comfortable hotel, which was great for us - nice quite location, excellent food and free bus into Palma twice a week meant we could see the lovely capital. An excellent deal all round. Mr and Mrs Dutton… Read Full Review

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★★★★★

“Carda Beach Hotel Kos”

Written on: 22/10/2012 by tigersutton (1 review written)

Just back from 7 days at the Carda beach featured with Broadway Travel Everything excellent from our 1st. contact until holiday completion with good response from everybody at Broadweay. Looking forward to booking our next special from the wonderfull offers asvailable. Nigel & Betty Allington… Read Full Review

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★☆☆☆☆

“POOR SERVICE FROM CUSTOMER RELATIONS DEPT”

Written on: 16/10/2012 by valslater (1 review written)

This is how long I have been waiting for a reply from them It is now the 9th October, only nearly 5 months after my holiday and still waiting for a resolution to my complaint. Please progress this for me Still not had a reply… Read Full Review

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★★★★★

“more than helpful”

Written on: 13/10/2012 by MISSITALY (1 review written)

Very efficeient and pleasant representatives on the phone. After an initial call to discuss prices my wife and I had a discussion on whether to confirm the booking. When we called back we found that the admin team member had been busy in the background and had sorted out a better (and cheaper) transfer from airport to hotel.That really impressed us, and of course we were pleased to save more money. With only a week to work in, the air etickets arrived within 2 working days, so saving us… Read Full Review

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★★★★★

“ EVERYTHING WENT TO PLAN!”

Written on: 08/10/2012

BETTER THAN AVERAGE COMMUNICATION FROM ASSISTFULL STAFF. ALL TIMINGS WERE AS SCHEDULED AND TRANSFERS WERE AMAZING WITH NEW VEHICLES AND PERFECT TIMEKEEPING. THE RECOMMENDED HOTEL WAS ALMOST AS GOOD AS BROADWAY DESCRIBED BUT ANY SHORTCOMINGS WERE DOWN TO THE HOTEL ITSELF AND BEYOND BROADWAY'S CONTROL. WE WOULD SUGGEST THAT WHEN RYANAIR ARE THE FLIGHT OPERATORS THAT "PRIORITY BOARDING" SHOULD BE OFFERED AS A MANDATORY ITEM TO HELP ELIMINATE GETTING CRUSHED IN THE CROWD OR FINDING OUT THAT THERE'S… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 03/10/2012

I booked my holiday to Larnaca departing July of this year, the customer service team was fantastic and very helpful in providing the best service for me. There was a issue that I had and had to extend the holiday, the operations team and manager was very helpful and helped me with all of my problems. My tickets came in good time, The hotel picked for me was great and my whole party enjoyed it. Flights run smooth aswell as my transfer, Il definitely be booking next year with broadway travel… Read Full Review

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★★★★★

“Broadway Travel ”

Written on: 01/10/2012 by Keithwinterton (1 review written)

We booked our recent holiday to Cuba through Terri Guy , She was brilliant to deal through ! , everything came has she said it would from the main office Ticket, Hotel vouchers transfer vouchers etc. etc… Read Full Review

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★★★★☆

“No problems at all”

Written on: 01/10/2012

After reading quite a few bad reviews about Broaday Travel i was a bit worried after booking our holiday with them. But we need'nt have worried at all, everything went smoothly with nothing going wrong. Would recommend to a friend and what i advise is DO NOT take notice of reviews - create your own opinion!… Read Full Review

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★★★★★

“fantastic holiday once again”

Written on: 26/09/2012 by deanpinner (1 review written)

Hi just like to say thank you once again this was my third year booking through Broadway and would gladly recommend to anyone . We really enjoyed our first time stay at Emre Beach Hotel in marmaris and wished we had gone for longer than a week the entire holiday went real smooth and will be booking again for our next holiday through Broadway to turkey very soon. Thanks for the great service. just like the add a thank you to Dora for helping us book for another holiday booked through broadway… Read Full Review

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★★★★★

“I never book anywhere else”

Written on: 25/09/2012

I have been booking with Broadway Travel for over 10 years, booking 4 or 5 times a year. In this day and age you have to feel safe when you are handing over your money and I am completely at ease with these people. They go to great lengths to find you what you want. They are incredibly patient and never pushy, full of knowledge about hotels,resorts and airports. I always know that they will find me a holiday. I wouldn't go anywhere else… Read Full Review

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★★★★★

“Fantastic”

Written on: 06/09/2012

I booked a holiday for myself and 2 friends to magaluf, I was abit unsure to do so after I read a lot of bad reviews but I can honestly say I'm glad I did! They were the cheapest buy a couple of hundred, everything was done at the click of a button! I rung twice to double check things i didnt understand and to reasure myself, got frew within seconds and the staff were fabulous! I will defo be booking again with them! My Hotel was luvly, and was everything they said it would be (e.g close to… Read Full Review

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★★★☆☆

“Shame about the back up service”

Written on: 17/08/2012 by wilmslow (1 review written)

We booked a holiday to Turkey in June with Broadway. The booking staff were great and gave good service. We booked a garden room at a premium and even checked two weeks before as our ticket simply said room. Low Cost Beds who are their agents for rooms emailed me back to confirm that we had got garden rooms. When we arrived at the hotel, guess what, they hadnt booked us a garden room, we got a disabled room. After two days of chasing the rep and the hotel they finally got us a room with at… Read Full Review

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★☆☆☆☆

“Shocking, scam, avoid!!!!!!!!!”

Written on: 24/06/2012 by Emillos (1 review written)

We have paid in full 3 months in advance- Customer service called on Saturday to let me know that there is no room available in our hotel of choice and we have to go elsewhere. Our flight was on Monday so we had no choice but to take what they offered us. '' new'' hotel was nowhere near to the standard to our first hotel. No acces to the beach no lids area for our son and in totally different part of the island. I have called reception in the hotel and I found out that there were still rooms… Read Full Review

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★★★★★

“No problems”

Written on: 08/06/2012

Just back from Greece and no problems at all. I suppose you have to check reviews of your hotel carefully. All was totally efficient and the last of rep trying to sell trips was great!… Read Full Review

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★★★★★

“very good”

Written on: 29/03/2012

We booked holiday in Rome with the Broadway Travel in March 2012. Everything was perfect. Transfer was in time, hotel was OK, even location of the hotel was discribed correctly. I would recomend Broadway Travel to my friends and to everybody. Good service and good value holidas. Natalie, Nottingham… Read Full Review

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★★★★☆

“HOLIDAY IN BENIDORM”

Written on: 15/03/2012

Just back from a week in Benidorm with Broadway Travel , stayed at Gran Bali Hotel, No complaints whatsoever , the transfers where there waiting for us and half the price of going with Thomson's the hotel was spotless clean , the food was just the same that you get in most hotels, the only thing I would say that it was right on the other side of the promenade, which was very quiet, but you can't have everything , next time I would go I would go a bit more in the middle of the promenade a bit… Read Full Review

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★★☆☆☆

“Customer Service appalling!”

Written on: 01/03/2012 by frequenttraveller (1 review written)

we booked this holiday to Crete in December 2010 and travelled in September 2011,to a 5 star hotel.when the vouchers arrived the room description said "garden view"whilst we had paid for a "sea view"room.we had noticed this discrepancy at time of booking,when we received confirmation e mail but were assured it had been rectified,and even received an amended e mail to this effect.after numerous phone calls prior to departure we were told it was impossible,in view of time,to issue revised hotel… Read Full Review

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★★★★★

“Great value - efficient service”

Written on: 29/02/2012 by Iain67 (2 reviews written)

We booked with Broadway Travel August 2011 a 2 week holiday at Sharm el Sheik (Egypt). Their telephone sales advisor could not have been more helpful or knowlegable. We flew Thomson Airlines from East Midlands. Most bizarrely the same holiday with Thomson Holidays using their plane was £700 more staying at the same hotel. All the tickets and documantation arrived in plenty of time for our departure. The hotel we were booked in was a decent offering listed 5* which it probably was not… Read Full Review

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★☆☆☆☆

“A terrible experience”

Written on: 27/02/2012

We booked with Broadway to Marrakesh - supposedly a five star hotel - however we had no water in our room, were constantly moved to ever grubbier accommodation and received absolutely no help from Broadway. BEWARE, they are NOT, repeat NOT a travel agent and therefore pass all complaints to the "suppliers". after having to pay for our own flights home, we were left substantially out of pocket. They are rip off merchants and not to be trusted. … Read Full Review

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