Broadway Travel Reviews - www.broadwaytravel.com

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★★★★☆
3.6 / 5
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★☆☆☆☆

“OUR ONCE A YEAR HOLIDAY. RAYMOND DIGWEED”

Written on: 17/08/2011

children at home 6 week holiday and fed UP....AS AWAYS. some good friends of our are off majorca and book the hotel and plane weeks AGO.TO hotel D-OR-ALEXANDRA in can pastilla MAJORCA; ok we said we would got to same plan same hotel 7DAYS ; booked with broadway TRAVEL. 16TH august 2011 paid for two ROOM,BAGS and transfere all in all £2390.00 a lot of money but was happy to go with our FRIEND. today 4.30 pm phone call about the booking ....SORRY but the hotel was FULL. just a minute i… Read Full Review

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★☆☆☆☆

“DO NOT USE! DO NOT USE! DO NOT USE!”

Written on: 15/08/2011 by bobknott81 (1 review written)

Found lovely cheap holiday, then it all went very wrong. Father-In-Law lost his flights because Holidays4U were used to book his flights. He was then told he couldn't claim back the money for his flights for 6 months and they would not pay for him to make other arrangements to fly to our destination! Because we were going for my birthday we decided to try and cancel our holiday and re-arrange something else. I could not get hold of them for days on end, and they have never responded to any of… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 13/08/2011 by Alysonegan (1 review written)

Once you have booked your holiday you cannot get hold of them. The reviews of the hotels they offer are terrifying. They should not be allowed to operate. I was looking forward to a relaxing holiday away with my daughter and all I have gained is stress!!!!!!!… Read Full Review

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★★☆☆☆

“OUR HOLIDAY CRISIS !”

Written on: 09/08/2011

my nan always books with this company on the phone we have never had any trouble with them accept from last year. we booked to stay in flamingo oasis in benidorm for 10 nights in august . so we all got up the morning we were due to go out to benidorm all excited as it was a nice hotel. well we got on the coach at the other end in alicante ; they even had our names down to go to the hotel we booked well we got there , and they told us we werent booked in. my nan said we are they said we had you… Read Full Review

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★★★★☆

“Good Service.”

Written on: 04/08/2011 by ceerkay (1 review written)

I have booked two previous holidays with Broadway Travel, and i have always been very happy with the serivce and low cost quotes i have been given for my holidays. I find them alot cheaper then the high street travel agents and other online companies, especially for the time of year when i need to travel. The confirmation documents are always emailed to me an hour after i have booked and i have always recieved my travel documents well in advance of travel. There hav never been any mistakes… Read Full Review

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Ceerkay's Response to ceerkay's Review

Written on: 11/04/2012

Here Here, that is exactly what i wrote on my review about Broadway Travel!!! I totally agree with your comments!!!

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Bamps1973's Response to ceerkay's Review

Written on: 09/05/2012

Broadway Travel act only in the role of agents, and they use suppliers who are not ABTA protected - so when things go wrong and you try to involve ABTA, they are powerless to help you. Believe me, we know - we tried and we could get no recourse through ABTA. So be very wary of firms who proudly display the ABTA badge, as it may not actually make any difference when it comes down to it......

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★★★★☆

“Good value, customer service could be better”

Written on: 25/07/2011 by sensible7693 (3 reviews written)

We decided to go on our first 'All Inclusive' holiday but wanted 4* or above. We have 3 children, so there aren't many hotels that can accomodate us. We found where we wanted to go, Elba Sara Hotel, Fuerteventura, by looking in the brochures, they had conneting rooms for 5 with sea view, then to get the best price. The brochure price with a major tour operator was about £4500 for half board. Broadway Travel came out at £3300 for All inclusive, which included Monarch Flights (20 Kg luggage… Read Full Review

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★★★★☆

“No Problems”

Written on: 17/07/2011

After reading some negative reviews about Broadway Travel, I was a little concerned. However, all paperwork was received a few days after booking i.e. Flight tickets, transfer vouchers and hotel vouchers. Everything went according to plan and there was nothing to complain about… Read Full Review

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★★★★★

“fantastic holiday”

Written on: 16/07/2011

Hi just returned from a holiday in egypt with this company, and had no problems at all. Confirmation was emailed within an hour of booking and travel documents received 3 days later. Hotel was fab and have no hesitation in reccommending this company … Read Full Review

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★☆☆☆☆

“Poor service.”

Written on: 16/07/2011 by Gordon223 (1 review written)

Once you have made your booking, the service deterioates. If you want to contact the company by phone, you will find it difficult and time consuming to get any help....and phone calls will cost you 10p a minute. What kind of a company is that? Our airline tickets never arrived and it was only with the help of the airline at the airport that we managed to get a holiday. We all want a stress free holiday booking..do not use this company… Read Full Review

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★☆☆☆☆

“Do not use Broadway”

Written on: 11/07/2011

My girlfriend booked a holiday in February to Gran Canaria with these muppets. They failed to send her her "holiday pack" with boarding passes etc. (they admitted this, eventually). Their system failed to book the accommodation (again, only admitted under duress), leaving my girlfriend and her female travel partner wondering if they were going to end up sleeping on a beach. Helpful people in resort found them some, unfortunately substandard, poorly located accommodation and they did their… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE”

Written on: 09/07/2011 by Danielle_w (1 review written)

Please avoid this company. They changed the hotel I book down from a 4* to a 3* with terrible reviews and miles away from the area we wanted to stay. Now they are refusing to move us or give us any form of refund. Staff very rude. If you want a stress free holiday that you can look forward to do not book with these… Read Full Review

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Alpal's Response to Danielle_w's Review

Written on: 09/08/2011

i had same problem i have never used them since.

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★☆☆☆☆

“CON ARTISTS - DO NOT USE THESE”

Written on: 04/07/2011 by leaparrt (1 review written)

ONLY GIVING ONE STAR AS I CANT CHOOSE LESS. ABSOLUTE RIP OFF MERCHANTS, BOOKED A HOLIDAY AND WITHIN 3 DAYS WE REALISED WE COULD NOT GO AND HAD TO CHANGE TO THE WEEK BEFORE, THEY TRIED TO CHARGE US 500£ TO CHANGE AND THEN THE NEXT DAY THEY PUT IT UP TO 720£, WHICH IS MORE PER PERSON THAT THE HOLIDAY COST TO START WITH, CUSTOMER SERVICE IS APPALINGM, THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE, IF YOU KNOW ANYTHING I CAN DO TO HELP ME GET ANY MONEY BACK, PLEASE EMAIL ME leaparry@yahoo.co.uk… Read Full Review

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Guest's Response to leaparrt's Review

Written on: 09/07/2011

Hello, I have recently had a similar problem, booked a trip to amsterdam to in a 4* hotel, the payment went through fine but then an hour later I got a call saying the hotel I had booked for had stopped the offer and that they had changed our hotel to a 3* and miss sold me a load of lies saying it was very close to the city centre and that everyone they know loves it. After reading a number of terrible reviews on this hotel and finding out it is a 50 minute journey to the city centre I have phoned to try and get changed back to or get put in a different hotel.The staff have been extremely rude and not willing to help at all, unless we pay quite a large sum on top of what we've already paid.My arguement is that if the hotel we wanted wasnt available they should have told us that before talking any money and now we are stuck with a holiday that we are not looking forward to and to be honest would rather not have.
I was wondering if you managed to get anything sorted with your problem?I hope you did and If so can you please tell me how.
The company should not be allowed to behave like this.
Please email me back at Danielle_woolford@hotmail.co.uk.
Thank you.

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★☆☆☆☆

“Unhelpful once they have had your money, rip off...”

Written on: 01/07/2011

DO NOT BOOK WITH THIS COMPANY ITS AT YOU OWN DOING.......CON PEOPLE… Read Full Review

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★☆☆☆☆

“over priced holidays”

Written on: 27/06/2011 by carl282 (1 review written)

booked waith these these people in dec for 7 nts a/i lanzarote and found the same holiday was £180 cheaper on travel republic ,when i queried as to why it was so much more expensive was told that's just the way it is,so basically tough s,. do you homework before even considering booking with these people once they,ve got your money they don,t care… Read Full Review

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Guest's Response to carl282's Review

Written on: 27/06/2011

£180 cheaper is a lot, how was teh actual holiday?

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★★★★★

“Great prompt service”

Written on: 12/06/2011 by PaulandKate (1 review written)

Great service, prompt replies and a fantastic deal! Can't praise them enough, especially Dora, thanks for making our booking painless and answering all our queiries, recommend!… Read Full Review

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Guest's Response to PaulandKate's Review

Written on: 01/07/2011

You must be p....sed by saying (great prompt service) Rip off travell more like and very unhelpful...

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★☆☆☆☆

“Appalling customer service”

Written on: 02/06/2011

Booked an all inclusive holiday to Turkey two weeks ago. Due to fly out tomorrow, recieved a phone call from Broadway Travel this morning advising that the hotel we had booked was closed. We were told it would not be ready until July, so why didn't they tell us this when we booked!! They offered another hotel but this was in a remote area and trip advisor reviews were terrible. Offered yet another hotel and told we would have to pay £13.00 pp extra.....why should we....we didn't cancel our… Read Full Review

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★★★★★

“My family and i used them for our July 2010 holiday to...”

Written on: 23/05/2011

My family and i used them for our July 2010 holiday to Costa Adeje in Tenerife staying at the excellent Costa Adeje Gran Hotel. Must have enjoyed it as we have booked to go to the same hotel this year for 14 nights as opposed to 11 nights… Read Full Review

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★☆☆☆☆

“We booked a so-called all inclusive holiday to a...”

Written on: 05/05/2011

We booked a so-called all inclusive holiday to a five-star Egyptian resort with Broadway Travel and it turned out to be the worst thing we ever did. First of all, we questioned the hotel's five-star status. It was awful. The hotel all-inclusive bar had just one person serving, there were long queues and when you eventually did get served, they'd not got the drinks you wanted or the mixers needed. The all-inclusive bar was filthy and uncomfortable, not enough seating for those who tried their… Read Full Review

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Guest's Comment

Written on: 08/07/2011

So why is this Broadways fault. This could happen with who ever you booked with.

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★☆☆☆☆

“PLEASE PLEASE DO NOT USE BROADYWAY this shower of s@@t...”

Written on: 29/04/2011

PLEASE PLEASE DO NOT USE BROADYWAY this shower of s@@t will take your money leave you WITHOUT a holiday and then give you lots of reasons why they can not refund you yet and will not tell you when they can 10 months now they have had my money and still no refund they tell me i should seek legal advise to get my money back that i worked hard for without conning anyone… Read Full Review

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Guest's Comment

Written on: 25/05/2011

many thanks for the warning going else where now

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Guest's Comment

Written on: 29/05/2011

Did you have kiss flights??? We are still waiting for £1000 from them since august 2010-I've written to watchdog today and am writing to the press-so called ATOL protected!!! Hope you get some luck soon, they keep fobbing us off saying it's the CAA's fault-NOT true, we know lots of people who have had refunds but they were sensible and didn't use this ridiculous company! Never again will I use or recommend them to anyone.

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★★★★★

“Hi, I have been booking my holidays to Florida with...”

Written on: 27/04/2011

Hi, I have been booking my holidays to Florida with Broadway Travel for the past few years due to the good prices they offer. I always get my paperwork and tickets and with regards to the comment below I believe they do store calls as there was an error with the spelling of my husbands first name and they listeaned to the call admitted it was their fault and got it changed. I will be using them again, they get the thumbs up from me. From the Poole Family… Read Full Review

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