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Written on: 28/06/2010
We are supposed to be flying to Florida this Friday - 2nd July 2010. My husband booked it ages ago through Broadway Travel even though we'd not heard of them. A friend later told us they had smashing flights and got everything early on. However - we have not received tickets so far and as like another reviewer, we had no confirmation and had to repeatedly pester them for this a few times over which came through as a one liner for confirmation of payment. It eventually came by email in the… Read Full Review
Written on: 28/06/2010
DO NOT BOOK WITH THE BRODWAY TRAVEL, WRONG INFORMATION, SELLING 3* PROPERTY AS A 4*...... SCAMERS SCAMERS AND REALLY RUDE STAFF - WHO RECRUIT FOR BRODWAY TRAVEL????
PLEASE DO NOT USE THEM AS YOU WILL BE REALLY DISSAIPOINTED
… Read Full Review
Written on: 23/06/2010
DO NOT USE THEM.Have booked with this company and supposed to be flying Saturday. Its Wednesday now and still no tickets to fly or vouchers for accom. or transfers. Have rang 3 times to be told has been posted. I think they make a fortune from people having to ring their 0871 number to chase tickets. DO NOT USE THEM. Originally tried to book on internet but unclear if luggage was included so rang and cost another £80. Plenty of other reputable companies out there. I don't think they rely on… Read Full Review
Written on: 10/06/2010
Your a terrible travel agent. Your people over the phone dont make it very clear as to what their saying, and you make us pay for such things that should not be blamed on us in the first place. This is ridiculous… Read Full Review
Written on: 10/06/2010
I have booked a holiday to egypt with my partner. I had paid for the holiday over 11 weeks before i am due to depart. It is now 4 days before i am supposed to fly and i still do not have my tickets or transfer vouchers which are supposed to be with my 7 days before i fly. Bad service poor customer services. I would not reccomend broadway travel to anyone… Read Full Review
Written on: 07/06/2010
Im travelling in 7 days and I just got off the phone with the most rude CS agent. She reports that they might send our tickets tomorrow but shes not promising anything and there is alot of people before me, what the hell way is that to do busines, save your money and sanity do not book with these cowboys!!!!!!!!!!!!!11… Read Full Review
Written on: 05/06/2010
The sales staff were very helpful and assisted me with the booking but from that point I had problems with getting anything from them. The hotel had not been booked when I arrived and i had to pay again and am still waiting for a refund of my money… Read Full Review
Written on: 04/06/2010
I have mixed reviews about broadwaytravel as initially I was extremely pleased with the service delivered by Jade, the sales rep. She advised me on both location and resort and her suggestions were A1 - both were fabulous.
However, the remainder of the service rapidly declined!!! I booked my all inclusive holiday to Lanzarote for 2 adults and an infant on 27.410 yet on 19.5.10 (the day before my flight) I had not received my tickets.
I had to call them 8 times (much to their annoyance - by the… Read Full Review
Written on: 27/05/2010
I recently just booked a holiday for myself and my partener. After spending alot of time phoning broodway talking to different helpful staff who helped me decide what hotel to chose and what dates I finally called back to book and pay and unfortunately got another member of staff.
He was sarcastic and completely and utterly rude, making snidy comments about the hotel that I had choose saying "its not somewhere I would choose" and sighing everytime I asked a question or asked him to repeat… Read Full Review
Written on: 19/05/2010
I have booked my last 6 holidays with Broadway Travel and they have always been fantastic. We were unfortunate to be in the XL Airways mess which was quite scary being stranded abroad with 2 small children but Broadway were excellent and arranged for an alternative flight at no extra charge and no hassle. I have booked again this year through Broadway and when you compare the prices of other Holiday Operators you cant beat Broadway for value. I have spoken to Broadway over the phone from home… Read Full Review
Written on: 12/05/2010
Booked a holiday via the telephone and paid by credit card.
No confirmation sent via email or post.
Unable to get anyone at broadway to return my calls, spents hours on the phone and emails trying to get confirmation that my tickets and hotel had actually been booked.
Still not returned my calls or sent tickets and supposed to travel in 4 days time… Read Full Review
Written on: 01/05/2010
I wish I had read these reviews before I booked with them.I booked a holiday to Majorca for July, the lady I booked with was great and I paid £400 deposit.Due to personnel problems I wanted to change the holiday to Portugal in July.I phoned them to find out and they said that they coulnt do it there I would have to email them.I emailed them 13 times, eventially they email back and asked for details of the new holiday which I emailed back.The new holiday in Portugal was total of £832. They told… Read Full Review
Written on: 29/04/2010
i recently travelled on a broadway travel holiday and experienced no problems at all. i booked a two week holiday to turkey all inclusive for a bargain price which was cheaper than all teletext holdiays companys. i received all me documents within 7 days and my holiday went smoothly no problems at all!!
i would recommend this company to anyone who was looking for an enjoyable valuale holiday!!!… Read Full Review
Written on: 21/04/2010 by markblackman (2 reviews written)
The booking went well but that was all. Flight tickets, car rental voucher did not turn up and it's the day before travelling! Haven't even sent address or any contact details for the villa so maybe I should use the force to find my way? Customer services are at best useless don't care about anything except taking your money oh and the flights are more expensive than booking direct with Virgin airways. I have now cancelled the holiday as yet not even received an email confirming receipt as… Read Full Review
Written on: 20/04/2010
I booked our holiday last minute before Easter Bank Holiday weekend to go for 5 nights to the Algarve (Club Humbria - which was fab for our young children btw). Flew with Ryanair, which is what it says on the packet - cheap!
Our holiday went without a glitch! Beccy, the lady I booked it with was very helpful. I had to ring her back when the documentation hadn't arrived (it'd just got held up in the Bank Hol post) and she was very helpful and pleasant to speak to. She went through all the… Read Full Review
Written on: 11/04/2010
have seen a holiday with broadway travel, but am a little wary as some of the feedback about them is not that good, is wondering what to do
… Read Full Review
Written on: 04/04/2010
Just returned from a short break in Albufeira, Portugal and after reading reviews wondered if I had made the right choice! This has got to have been one of the most stress free breaks I've booked, Customer Service were very helpful, just had to phone to ask for my booking confirmation to be sent (and they sent it by email and post!)
Flight,hotel and transfer documents arrived over a week before departure and everything including hotel and transfers were great.
Excellent value for money will… Read Full Review
Written on: 18/03/2010
the people on the phones are extremely rude and unhelpful… Read Full Review
Written on: 17/02/2010 by Bighat22 (3 reviews written)
The person I spoke to on the phone was very helpful and friendly and I paid the sort of price I was hoping to. The most important thing to me was getting something half decent at the right price and with some juggling of dates etc I got what I wanted. Paperwork arrived in time and holiday went very well. Just a shame about the weather!… Read Full Review
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Written by dreamac00