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Written on: 02/02/2010
this company should be avoided .we recently had a holiday with them to tenerife.they didnt send on boarding passes in time for our flights. they faxed them to prestwick airport as we suggested . however they didnt wait for lady to respond as their fax machine was actually brocken down . we were left to pay ryanair 80 pounds to obtain our passes. i phoned from the airport to explain what happened. the lady on the other end assured me when we got back home to send on proof for a full refund… Read Full Review
Written on: 09/01/2010
Friendly professional service prior and post booking.
They gave us great advice and recommendations where to stay, hotel was exactly what we were looking for, and was as decribed.
Great value for money.
Holiday was amazing.
Have and will use them again… Read Full Review
Written on: 06/01/2010
Booked a hotel dec 2009 to sharm it said on there web site 5 star not true at all the sheraton sharm the hotel its self is but that's not what you get when you get there you are put in 3 star on the resort not what they advertise all inclusive more like all excluded, ok if your a chicken and fish fan cos that's all you seem to get! and if you don't mind sitting out side of a evening having a drink if you want to sit in the lobby bar you have to pay or indian resturant 4 double barcadi and two… Read Full Review
Written on: 05/01/2010 by rhiannepatrick (1 review written)
Travelled to Florida a few years ago with this agency and experienced no problems, however... I booked a Florida holiday for 2010 through them, the flights were booked through Globespan who have since gone into administration! Broadway called me and told me not too panic, I would have to claim my refund through my credit card company even though I paid my money to Broadway and pay for new flights to Orlando! My credit card company refuse as the money was paid to Broadway and not to Globespan.
I… Read Full Review
Written on: 04/01/2010 by sidesixx (1 review written)
This company is the worst company I have ever dealt with - do not go anywhere near them. Booked a holiday to Ibiza for Aug 2009. We were told that the date of departure was correct after many times asking them during the booking process and many follow up phone calls afterwards. It looked to us like we were due to fly home a day before we wanted to and had been booked into the hotel for another night that we were going to be there. We were told because our flight was at around 2am that our… Read Full Review
Written on: 01/12/2009
Travelled to Florida using broadway, service was first class, friendly and very helpful. Package was given at a very competitive price. Am using them next summer. A*… Read Full Review
Written on: 06/11/2009
this is the worst travel agents that exist in U.K.Don't go near them,We booked a day flight to turkey only to find it changed to a night flight after they got our deposit,We were also booked into a thomas cook hotel main building with balcony .Until we received our invoice and that stated we were in an annexe with no balcony.when I phone them they said no this was the type of room I had booked and if I wanted a room with a balcony it would cost me another &238,making it dearer than buying a… Read Full Review
Written on: 09/10/2009
DO not book with this company, i was sold a holiday that did not exsist. I saw an ad that offered a great deal at a hotel that i really wanted to stay at. I phoned Broadway travel and was offered the holiday but it was a bit more expensive than it was being offered on the internet. It still seemed a good deal so i bought it. Two days later i had a phone call to say that it was no longer available due to it being closed early. I was told the hotel was closing early due to under occupancy, but… Read Full Review
Written on: 25/09/2009
So far we had to call Broadway Travel's office 6 times for them to correct their own errors and we haven't even been on the holiday yet. This amounted to spending around 1h30m on the phone, stress and the extra call charges. The last was that 4 days before the holiday they sent a letter and demanded £25 extra as an overdue payment or threatened to cancel our trip. From my experience, they are totally incompetent in whatever they do.
If you want problems, book with Broadway Travel. I will never… Read Full Review
Written on: 09/09/2009 by V2Retro (1 review written)
Today is Wednesday 9th September 2009, me and another party (seperate booking) of friends are due to be travelling to Florida on 15th September 2009 so lets say 5 days away and we still haventreceived any documents/tickets from broadway travel. When we contact them they say Ohh we are sorry and we will contact thomas cook becuase they are the ones who send your tickets to us (broadway) and we send them to you...but dont panic they say all is well, becuase we can give you a confirmation number… Read Full Review
Written on: 23/03/2009 by stubby055 (1 review written)
Trying to book holiday with Broadway Travel. twice booking confirmation has come back incorrect. Still trying to get it sorted out. Second bboking cost me more than First… Read Full Review
Written on: 22/11/2008
Had a fantastic holiday, and would like to go on record as saying Broadway Travel are the friendliest and possibly cheapest travel company around! Good on ya I say!… Read Full Review
Written on: 17/10/2008
I was sold a holiday with on-site facilities that did not exist and suddenly, when I complained, I found my holiday provider wasn't Broadway Travel it was You travel and between the two of them nobody wants to take any responsibility. They respond with all sorts of excuses and use phrases like 'I hope this has not deterred you from booking with broadway Travel in future". Email after email I am no further on and they are so difficult to deal with. I would not advise anybody to book with… Read Full Review
Written on: 09/01/2008 by lhopkins (1 review written)
The sign of a good company is dealing with problems when the occur. We didn't feel as though Broadway Travel did this.
We thought they were totally unprofessional when dealing with their mistake. I will never use this company again and would not recommend them to anyone else!
… Read Full Review
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