Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★★★★

“family holiday to Florida”

Written on: 17/08/2013 by Helenjason (1 review written)

My family and I, after much discussion decided to take the plunge and book our long awaited holiday to Florida. I was recommended Holiday Genie by a work colleague who had booked previous holidays to Florida. I usually book our holidays independently, but I felt totally out of my depth and didn't know where to start when booking the whole 'Disney' thing. Thankfully Mel at Holiday Genie was there to help with absolutely every aspect of our holiday. She basically tailor made our holiday to fit… Read Full Review

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★★★★★

“Holiday to New York & Las Vegas”

Written on: 16/08/2013 by Luv2travelaway (2 reviews written)

First I would like to say a big thank you to the advisor. How help us plan this excellent holiday. She came up with some great cost saving ideas. All the flights were great and the hotels. I would have no hesitation in booking with them again. A few ideas if your going ; upgrade your seats if flying with United you get loads of leg room. Save money not staying in Vegas over a weekend. As for New York, try the restaurants on 8th or 9 th Ave. use the subway to get around quicker… Read Full Review

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Luv2Travelaway's Response to Luv2travelaway's Review

Written on: 16/08/2013

Mel was a great help

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★★★★★

“three stop holiday”

Written on: 16/08/2013 by DMSHEFFIELD (1 review written)

our holiday to Vegas(4 nights), mexico(7 nights) and new york (3 nights)including a total of 6 flights went incredibly well.All three hotels were excellent.Our transfers went as smoothly as can be expected and no problems with flights.Mel at holiday genie was really helpful with our bookings and even when we had slight problems ,everything was sorted in good time,even if it was my own fault. I can recommend this company for anyone to use and we will certainly use them again. well done holiday… Read Full Review

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★☆☆☆☆

“Simply the worst customer service I have EVER...”

Written on: 06/08/2013 by aurium123 (1 review written)

I booked flights and car hire for a break to Iceland with Holiday Genie. I was happy with the price and duly received confirmation email advising that my documents would be with me in 2 working days and that if they did not arrive I should telephone them. The documents did not arrive so I called them as requested. The call took in excess of 15 extremely stressful minutes. The customer services rep repeatedly asked me for my booking reference even though I told him quite clearly that the… Read Full Review

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★★★★★

“lovely company”

Written on: 28/07/2013 by suzanne66 (1 review written)

I dont know how anyone can have a problem with booking with holiday genie, with the lovely helpful lawson . I always book my holidays myself on line but came across there web site and they gave us a great deal to florida. They always responded quickly to my e mails if i had any queries . The villa was perfect and the maintanence guys out there where fantastic and very helpful if we needed anything at all , un like our horrible villa we had in october with a private company. will definately be… Read Full Review

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★★★★★

“Nice Smooth Booking!!!”

Written on: 24/07/2013 by robtefc (1 review written)

Wanted to say thanks for Holiday Genie for setting up what was a wonderful holiday for my family in Florida. All was as expected, great price and even Virgin Atlantic rang to confirm the booking and asked if they could be of more service!!! Booking a day trip to the Kennedy Space was made easy before going, as part of what we wanted from our holiday. The holiday would have been made better if we were advised of bookings things like swimming with the dolphins at Seaworld before going as there… Read Full Review

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★☆☆☆☆

“Booking Issues”

Written on: 19/07/2013 by Shrekm (1 review written)

We have recently booked to go to Bangkok with British Aiirways (lovely, simple booking experience) prior to making BA booking we tried to book with Holiday Genie (HG). The payment was unsuccessful twice on their site, I gave up and moved on. 5 days later I received an email from HG with my ticket reference. I immediately emailed them to say that the booking had not processed and could they please credit my card. 9 days later and still no response, I gave them a call and I have been told that as… Read Full Review

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★★★★★

“BOOK WITH MEL!”

Written on: 18/07/2013 by sonoftuesday (1 review written)

We cannot believe some of these negative comments as we have nothing but praise for Holiday Genie...especially Mel - who found a really good deal for us again. We are off to Walt Disney World again and know we have no worries as Mel has thought of everything. She has always given great advice, been kind, helpful, courteous and extremely patient (dealing with OAPs can't be easy!) She is always quick to respond to any queries we might have, confirms everything by e-mail and nothing is too much… Read Full Review

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★★☆☆☆

“Bad Service and you must confirm”

Written on: 09/07/2013

booked through holiday genie to go to Washington on united, we remember from previous experiences that on any american airline you should confirm your flight so you don't get bumped off, we spoke to united and our tickets had been voided!!!! They reinstated them thank god but you this goes to show that you MUST CHECK WITH YOUR AIRLINE THAT YOU ARE ON THE FLIGHT. We also requested meals but this time we did it through Holiday Genie, they had no idea what they were and we eventually got them to… Read Full Review

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Suzanne66's Comment

Written on: 28/07/2013

i would never fly with united airlines ever. absolutley useless they seperated my whole family and even expected me to sit seperate from my 2 year old son. horribl ehorrible airline and rude staff !!!!!!!

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★☆☆☆☆

“very bad customer services”

Written on: 05/07/2013

My friend order a air tickets, but this company had mistake, they help my friends order the tickets can't find on air company, we call to holidaygenie customer services, they don't give them any help, and said to my friend shut uo, we hope speak with any manger or leader, they just hung uo the call. so, we hope everyone don't use their services anymore!!!!… Read Full Review

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★★★★★

“Couldn't have been more helpful”

Written on: 24/06/2013

My daughter and her husband booked a trip online five months ago. I decided to join them and telephoned to see if I could be added into their itinerary. Allen managed to book me onto each of the flights they were on. He was very thorough and talked me through the on line payment very patiently. Thank you Allen… Read Full Review

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★☆☆☆☆

“Don't do Business with Holiday Genie. I did it and I...”

Written on: 20/06/2013

Don't do Business with Holiday Genie. I did it and I regret it. I bought a return airline ticket to the USA. They took my money at the time of booking and confirmed the flight details. 10 days latter, they came back to me with a change of dates. This was done to increase their profit margin at my expense… Read Full Review

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★★★★★

“Family Holiday Florida”

Written on: 13/06/2013 by rileyw7 (1 review written)

This is the second time we have booked with Holiday genie. We had no complaints last year, everything happened just as they said the transfers were on time no delays the room was good the hotel staff were very helpful and friendly. We decided as we had such a fantastic holiday last time with no hick ups we would holiday with them again this year. We had all the information we asked for they were professional, helpful, friendly and nothing was too much trouble. We have already decided we… Read Full Review

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★★★★★

“Booked a florida holiday with holiday genie as they...”

Written on: 04/06/2013 by muddygavin (1 review written)

Booked a florida holiday with holiday genie as they came out cheapest, but after booking I read some online rewiews saying how bad this company was. I had a bit of a worry after reading the reviews but everything turned up as promised, park tickets arrived by post and all other information was emailed to me, I am pleased to say that I had a fantastic time with my family in florida, everything went perfect from the flights to the car hire and then the villa. We got a bigger villa than we asked… Read Full Review

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★★★★★

“YES WE CAN!”

Written on: 16/05/2013 by jessicalagan (1 review written)

I wanted to add myself to the same flights as my husband and kids flying out to USA but the system couldnt let me add a different outgoing and incoming carrier. In panic I called the customer service number at Holiday Genie on my husbands paper work and the help was amazing. SUCH a relief: # Yes we can get you onto those flights - exactly the same ones even though two weeks has passed since your first booking. # Yes we can make it simple for you to pay. # Oh dear your credit card was refused… Read Full Review

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★★★★☆

“Promptly dealt with my enquiry”

Written on: 15/05/2013

Holiday Genie handled our booking for Dubai. They represented the best price for our holiday, and comms were good via email. They called where necessary and I was pleased that they organised a free upgrade for us. Be aware that you need to settle the final payment before the due date, or the price may rise with this company… Read Full Review

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★★★★☆

“Our South Africa Experience”

Written on: 10/05/2013 by GlobeRover (1 review written)

Holiday Genie booked our trip to South Africa for us and were very responsive and courteous. They didn't just take the money as commission and run but kept in contact to inform us when one of the flight times changed. It was perfectly clear from the tickets purchased that this was a one time deal and our party were responsible for getting to the right place to ensure our flights were met. It was an eventful trip and due to no fault of our own we missed the flight connection at Amsterdam and… Read Full Review

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★★★★☆

“Great, efficient service”

Written on: 10/05/2013

I can't fault the service offered by Holiday Genie. Our consultant, was extremely helpful, knowledgeable, friendly and efficient. Although the quote was the cheapest we found, there was nothing second rate about our holiday. The villa was perfect, car hire efficient and the Virgin flights a joy. It was one of the best family holidays we have ever had. I was initially nervous about booking the holiday online, particularly as I had never heard of Holiday Genie before, but I have since recommended… Read Full Review

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★★★★☆

“great value service”

Written on: 07/05/2013 by paulmb (2 reviews written)

Our agent was fantastic. It is brilliant that the same member of the Genie team stay with you throughout the planning of the holiday, not being passed from one member of staff to another. She organised everything to meet my description of what we wanted from our holiday, including selecting connecting flights to reduce overall travelling time, tickets to attractions and shows and very reasonable car hire charges. We holidayed for 60% of the costs of some major holiday companies. The villa… Read Full Review

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★★★★★

“Superb Holiday Genie service!”

Written on: 06/05/2013

I've never booked flights to America before and therefore quite nervous! After a few hiccups, I got a call from a gentleman and what a BRILLIANT service he provided! With great patience and efficiency he sorted all the problems, queries and worries I had about booking. Excellent communication skills and throughly supportive and caring! What a service! - Thank you! I wouldn't hesitate to recommend this company to my friends or to use it again for another holiday, but meanwhile I am SO looking… Read Full Review

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