Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★★★★

“Kissimmee ”

Written on: 24/10/2013

Fantastic advice from staff, no matter how small the question, always answered promptly by email. Great fights & great hotel. Once again very impressed by service and package booked through holidaygenue. Thank you very much… Read Full Review

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★★★★★

“magical holiday - magical experience”

Written on: 24/10/2013 by jadebeaverstock (1 review written)

This was my second holiday to Florida booked through holiday Genie, and can genuinelly say I was delighted with the experience! Holiday Genie contacted me and my fiance shortly after we had booked the holiday and told us we could upgrade at no extra cost to a better hotel, they also put no pressure on us to do this and even told us to look the hotels up online and decide which one we preferred and get back to them. We agreed with them and changed our hotel to the Ramada Gateway resort. Holiday… Read Full Review

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★☆☆☆☆

“TERRIBLE AFTER SALES SERVICE”

Written on: 22/10/2013 by oxyjohn (2 reviews written)

The company where great right up until I fully paid for my holiday and then they were terrible. They don't return calls and don't reply to emails. i keep getting referred to the original person who took my original call and no one else will help. i booked an extra person on our trip, which cost in total £4880! so you'd expect them to look after me, and they took my money and 2 months later i still don't have the e-ticket for the extra person. i call almost daily and still get the brush off, or… Read Full Review

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Ursulademwell's Response to oxyjohn's Review

Written on: 23/10/2013

Yes, I know how you feel. Try one of the no win no fee companies who may sort it out for you. I have similar experience with this company, trying to get someone to answer a query is impossible you just get shoved from one dept to another - customer 'services' - what an inappropriate title for that dept. Accounts - hu! Bookings - hu! They are happy to take your money and then you can't get a reply from them at all. Utter disgrace.

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★★★★★

“Complete hassle free booking system”

Written on: 16/10/2013 by Matthew100 (1 review written)

This is the first time that I have used Holiday Genie and can honestly say that I am more than happy with the service they provided, and I didn't even have to speak to another human voice! Being a bit of a picky traveler I had certain requirements which was not a problem at all for Holiday Genie. Thank you for your great service, of which I plan to make use of again and more than likely again!! Now I can relax and think about my upcoming trip to California :)… Read Full Review

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★★★★★

“we booked a florida holiday with holidaygenie staying...”

Written on: 07/10/2013

we booked a florida holiday with holidaygenie staying in a villa at southern dunes in haines city.i can honestly say that the service we recieved from everyone at holidaygenie was first class and i wouldnt hesitate in recommending them.they upgraded our flight to a direct flight and the villa we stayed in was brilliant.many thanks to all at holidaygenie… Read Full Review

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★★★★★

“No Complaints From Us!!”

Written on: 17/09/2013

Booked a two week 'allocated on arrival' villa for two weeks. Price was excellent and have asked to book again! The in-direct flights went without a glitch and the villa was gorgeous. Our sales representative was helpful, patient and nothing was too much trouble. Villa was as described if not better and the booking system was effortless. I received a nudge when the balance was due and all paperwork arrived via email in plenty of time! Thank you Holidaygenie...looking forward to 2014!… Read Full Review

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★★★★★

“Excellent communication”

Written on: 09/09/2013 by TrudiQuirk (1 review written)

I had used holiday genie for a previous business trip, so didn't hesitate to look at their web site. the website was easy to use, and once we selected our resort a rep , Their rep immediately emailed me with a further recommendation, of a better resort, at a better price. Once we had paid the deposit we waited until time to pay the balance, when all the e tickets, accommodation details AOL certificates etc were sent. We had friends who booked to the same are, booking flights and… Read Full Review

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★☆☆☆☆

“Do not keep you informed.”

Written on: 06/09/2013

Terrible agency to book your holiday with. After booking flights with them they did not keep me informed of any changes. My brother, who booked the same flights through Expedia, got regular emails updating him on changes to the flight times. If he hadn't told me of the flight change I wouldn't have found out until check in… Read Full Review

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★★★★☆

“Decent, not perfect”

Written on: 03/09/2013

Having booked flights with holidaygenie on the back of limited research, I spent 24 hours convinced I'd just blown £500 by reading this site. However, at 8am on Monday morning (well in advance of the 2 working day deadline they set themselves), the e-ticket arrived and everything checked out with the airlines. I was able to make seat reservations with Air Canada over the phone that very morning. However, although I failed to receive my ATOL certificate as I should, I am prepared to believe… Read Full Review

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★★★★★

“family holiday to Florida”

Written on: 17/08/2013 by Helenjason (1 review written)

My family and I, after much discussion decided to take the plunge and book our long awaited holiday to Florida. I was recommended Holiday Genie by a work colleague who had booked previous holidays to Florida. I usually book our holidays independently, but I felt totally out of my depth and didn't know where to start when booking the whole 'Disney' thing. Thankfully Mel at Holiday Genie was there to help with absolutely every aspect of our holiday. She basically tailor made our holiday to fit… Read Full Review

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★★★★★

“Holiday to New York & Las Vegas”

Written on: 16/08/2013 by Luv2travelaway (2 reviews written)

First I would like to say a big thank you to the advisor. How help us plan this excellent holiday. She came up with some great cost saving ideas. All the flights were great and the hotels. I would have no hesitation in booking with them again. A few ideas if your going ; upgrade your seats if flying with United you get loads of leg room. Save money not staying in Vegas over a weekend. As for New York, try the restaurants on 8th or 9 th Ave. use the subway to get around quicker… Read Full Review

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Luv2Travelaway's Response to Luv2travelaway's Review

Written on: 16/08/2013

Mel was a great help

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★★★★★

“three stop holiday”

Written on: 16/08/2013 by DMSHEFFIELD (1 review written)

our holiday to Vegas(4 nights), mexico(7 nights) and new york (3 nights)including a total of 6 flights went incredibly well.All three hotels were excellent.Our transfers went as smoothly as can be expected and no problems with flights.Mel at holiday genie was really helpful with our bookings and even when we had slight problems ,everything was sorted in good time,even if it was my own fault. I can recommend this company for anyone to use and we will certainly use them again. well done holiday… Read Full Review

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★☆☆☆☆

“Simply the worst customer service I have EVER...”

Written on: 06/08/2013 by aurium123 (1 review written)

I booked flights and car hire for a break to Iceland with Holiday Genie. I was happy with the price and duly received confirmation email advising that my documents would be with me in 2 working days and that if they did not arrive I should telephone them. The documents did not arrive so I called them as requested. The call took in excess of 15 extremely stressful minutes. The customer services rep repeatedly asked me for my booking reference even though I told him quite clearly that the… Read Full Review

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★★★★★

“lovely company”

Written on: 28/07/2013 by suzanne66 (1 review written)

I dont know how anyone can have a problem with booking with holiday genie, with the lovely helpful lawson . I always book my holidays myself on line but came across there web site and they gave us a great deal to florida. They always responded quickly to my e mails if i had any queries . The villa was perfect and the maintanence guys out there where fantastic and very helpful if we needed anything at all , un like our horrible villa we had in october with a private company. will definately be… Read Full Review

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★★★★★

“Nice Smooth Booking!!!”

Written on: 24/07/2013 by robtefc (1 review written)

Wanted to say thanks for Holiday Genie for setting up what was a wonderful holiday for my family in Florida. All was as expected, great price and even Virgin Atlantic rang to confirm the booking and asked if they could be of more service!!! Booking a day trip to the Kennedy Space was made easy before going, as part of what we wanted from our holiday. The holiday would have been made better if we were advised of bookings things like swimming with the dolphins at Seaworld before going as there… Read Full Review

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★☆☆☆☆

“Booking Issues”

Written on: 19/07/2013 by Shrekm (1 review written)

We have recently booked to go to Bangkok with British Aiirways (lovely, simple booking experience) prior to making BA booking we tried to book with Holiday Genie (HG). The payment was unsuccessful twice on their site, I gave up and moved on. 5 days later I received an email from HG with my ticket reference. I immediately emailed them to say that the booking had not processed and could they please credit my card. 9 days later and still no response, I gave them a call and I have been told that as… Read Full Review

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★★★★★

“BOOK WITH MEL!”

Written on: 18/07/2013 by sonoftuesday (1 review written)

We cannot believe some of these negative comments as we have nothing but praise for Holiday Genie...especially Mel - who found a really good deal for us again. We are off to Walt Disney World again and know we have no worries as Mel has thought of everything. She has always given great advice, been kind, helpful, courteous and extremely patient (dealing with OAPs can't be easy!) She is always quick to respond to any queries we might have, confirms everything by e-mail and nothing is too much… Read Full Review

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★★☆☆☆

“Bad Service and you must confirm”

Written on: 09/07/2013

booked through holiday genie to go to Washington on united, we remember from previous experiences that on any american airline you should confirm your flight so you don't get bumped off, we spoke to united and our tickets had been voided!!!! They reinstated them thank god but you this goes to show that you MUST CHECK WITH YOUR AIRLINE THAT YOU ARE ON THE FLIGHT. We also requested meals but this time we did it through Holiday Genie, they had no idea what they were and we eventually got them to… Read Full Review

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Suzanne66's Comment

Written on: 28/07/2013

i would never fly with united airlines ever. absolutley useless they seperated my whole family and even expected me to sit seperate from my 2 year old son. horribl ehorrible airline and rude staff !!!!!!!

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★☆☆☆☆

“very bad customer services”

Written on: 05/07/2013

My friend order a air tickets, but this company had mistake, they help my friends order the tickets can't find on air company, we call to holidaygenie customer services, they don't give them any help, and said to my friend shut uo, we hope speak with any manger or leader, they just hung uo the call. so, we hope everyone don't use their services anymore!!!!… Read Full Review

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★★★★★

“Couldn't have been more helpful”

Written on: 24/06/2013

My daughter and her husband booked a trip online five months ago. I decided to join them and telephoned to see if I could be added into their itinerary. Allen managed to book me onto each of the flights they were on. He was very thorough and talked me through the on line payment very patiently. Thank you Allen… Read Full Review

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