Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★☆☆☆

“Bad Service and you must confirm”

Written on: 09/07/2013

booked through holiday genie to go to Washington on united, we remember from previous experiences that on any american airline you should confirm your flight so you don't get bumped off, we spoke to united and our tickets had been voided!!!! They reinstated them thank god but you this goes to show that you MUST CHECK WITH YOUR AIRLINE THAT YOU ARE ON THE FLIGHT. We also requested meals but this time we did it through Holiday Genie, they had no idea what they were and we eventually got them to… Read Full Review

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Suzanne66's Comment

Written on: 28/07/2013

i would never fly with united airlines ever. absolutley useless they seperated my whole family and even expected me to sit seperate from my 2 year old son. horribl ehorrible airline and rude staff !!!!!!!

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★☆☆☆☆

“very bad customer services”

Written on: 05/07/2013

My friend order a air tickets, but this company had mistake, they help my friends order the tickets can't find on air company, we call to holidaygenie customer services, they don't give them any help, and said to my friend shut uo, we hope speak with any manger or leader, they just hung uo the call. so, we hope everyone don't use their services anymore!!!!… Read Full Review

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★★★★★

“Couldn't have been more helpful”

Written on: 24/06/2013

My daughter and her husband booked a trip online five months ago. I decided to join them and telephoned to see if I could be added into their itinerary. Allen managed to book me onto each of the flights they were on. He was very thorough and talked me through the on line payment very patiently. Thank you Allen… Read Full Review

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★☆☆☆☆

“Don't do Business with Holiday Genie. I did it and I...”

Written on: 20/06/2013

Don't do Business with Holiday Genie. I did it and I regret it. I bought a return airline ticket to the USA. They took my money at the time of booking and confirmed the flight details. 10 days latter, they came back to me with a change of dates. This was done to increase their profit margin at my expense… Read Full Review

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★★★★★

“Family Holiday Florida”

Written on: 13/06/2013 by rileyw7 (1 review written)

This is the second time we have booked with Holiday genie. We had no complaints last year, everything happened just as they said the transfers were on time no delays the room was good the hotel staff were very helpful and friendly. We decided as we had such a fantastic holiday last time with no hick ups we would holiday with them again this year. We had all the information we asked for they were professional, helpful, friendly and nothing was too much trouble. We have already decided we… Read Full Review

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★★★★★

“Booked a florida holiday with holiday genie as they...”

Written on: 04/06/2013 by muddygavin (1 review written)

Booked a florida holiday with holiday genie as they came out cheapest, but after booking I read some online rewiews saying how bad this company was. I had a bit of a worry after reading the reviews but everything turned up as promised, park tickets arrived by post and all other information was emailed to me, I am pleased to say that I had a fantastic time with my family in florida, everything went perfect from the flights to the car hire and then the villa. We got a bigger villa than we asked… Read Full Review

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★★★★★

“YES WE CAN!”

Written on: 16/05/2013 by jessicalagan (1 review written)

I wanted to add myself to the same flights as my husband and kids flying out to USA but the system couldnt let me add a different outgoing and incoming carrier. In panic I called the customer service number at Holiday Genie on my husbands paper work and the help was amazing. SUCH a relief: # Yes we can get you onto those flights - exactly the same ones even though two weeks has passed since your first booking. # Yes we can make it simple for you to pay. # Oh dear your credit card was refused… Read Full Review

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★★★★☆

“Promptly dealt with my enquiry”

Written on: 15/05/2013

Holiday Genie handled our booking for Dubai. They represented the best price for our holiday, and comms were good via email. They called where necessary and I was pleased that they organised a free upgrade for us. Be aware that you need to settle the final payment before the due date, or the price may rise with this company… Read Full Review

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★★★★☆

“Our South Africa Experience”

Written on: 10/05/2013 by GlobeRover (1 review written)

Holiday Genie booked our trip to South Africa for us and were very responsive and courteous. They didn't just take the money as commission and run but kept in contact to inform us when one of the flight times changed. It was perfectly clear from the tickets purchased that this was a one time deal and our party were responsible for getting to the right place to ensure our flights were met. It was an eventful trip and due to no fault of our own we missed the flight connection at Amsterdam and… Read Full Review

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★★★★☆

“Great, efficient service”

Written on: 10/05/2013

I can't fault the service offered by Holiday Genie. Our consultant, was extremely helpful, knowledgeable, friendly and efficient. Although the quote was the cheapest we found, there was nothing second rate about our holiday. The villa was perfect, car hire efficient and the Virgin flights a joy. It was one of the best family holidays we have ever had. I was initially nervous about booking the holiday online, particularly as I had never heard of Holiday Genie before, but I have since recommended… Read Full Review

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★★★★☆

“great value service”

Written on: 07/05/2013 by paulmb (2 reviews written)

Our agent was fantastic. It is brilliant that the same member of the Genie team stay with you throughout the planning of the holiday, not being passed from one member of staff to another. She organised everything to meet my description of what we wanted from our holiday, including selecting connecting flights to reduce overall travelling time, tickets to attractions and shows and very reasonable car hire charges. We holidayed for 60% of the costs of some major holiday companies. The villa… Read Full Review

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★★★★★

“Superb Holiday Genie service!”

Written on: 06/05/2013

I've never booked flights to America before and therefore quite nervous! After a few hiccups, I got a call from a gentleman and what a BRILLIANT service he provided! With great patience and efficiency he sorted all the problems, queries and worries I had about booking. Excellent communication skills and throughly supportive and caring! What a service! - Thank you! I wouldn't hesitate to recommend this company to my friends or to use it again for another holiday, but meanwhile I am SO looking… Read Full Review

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★★★★★

“Fantastic Customer Service and brilliant holiday overall”

Written on: 05/05/2013 by ToniHunt (1 review written)

We have been to Florida 3 years in a row arranged by Holiday Genie everything has been excellent Split Flights-Great flight times organised for us with very little layover times Hotel was also great. I would not hesitate to recommend them to friends and family as I do often. My Travel Consultant Lawson has been first class and all three holidays have been perfect. I will be booking with him again in the next few weeks for next year. Fantastic Company ! … Read Full Review

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★★★★★

“World class service”

Written on: 03/05/2013

For my fortieth, my hubby and I decided to go on a cruise but had no clue where to go and what cruise line to use. All we knew was that we wanted a waoh experience. My colleague at work recommend Holiday Genie. Our agent was fantastic. She got us the best possible deal with a world class service. All our flights, transfers and the cruise itself was very well organised. The holiday was fabulous - a holiday of a life time. We enjoyed it so much that we are planning another one for next year… Read Full Review

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★★★★★

“fantastic service!”

Written on: 28/04/2013

Our agent was fantastic at finding our USA trip! So easy, she took all the stress out of holiday hunting!!… Read Full Review

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★★★★★

“Booked Holiday with you at the Heart”

Written on: 27/04/2013 by headchef13 (1 review written)

Alisdare has booked our holiday again for us, just a call and an e-mail and all was sorted with guest at the heart experience. i am a returning customere to HG and have had my own personal contact with Alisdare he certainly knows his customers.i was so impressed with last years service i have decided to book again with HG and im even taking my parents, Thank you Alisdare and HG your the best… Read Full Review

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★★★★★

“flights only”

Written on: 26/04/2013 by oxikiroz (1 review written)

1st time user. We booked return flights from UK to NZ with malaysian airlines through holiday genie. Everything went smoothly and the price was the cheapest I could find. Would definitely use again… Read Full Review

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★★★★★

“Had to alter a flight booking by 1 day - all went...”

Written on: 25/04/2013 by CAMWilliams (1 review written)

Allen helped me change a flight booking and bring it forward by one day (London to Port Elizabeth). He was supportive, communicates well and is positive in manner and attitude. The charges for making a change are steep and unavoidable, at least the service provided by Allen was comprehensive, efficient and professional. Thank you for your guidence… Read Full Review

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★★★★★

“Reservation made by Allen”

Written on: 25/04/2013 by RichardAJ (1 review written)

Really excellent service - helpful, clear and friendly. 1st time user who will use Allen again… Read Full Review

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★★★★★

“great company to deal with”

Written on: 19/04/2013 by sazzle256 (1 review written)

Thanks to the agent who helped me with all my needs for my trip to florida - even when i changed my my mind on dates she sorted it all for me ...all documemts arrived in plenty of time for travel ....also i saved a bundle on the same holiday priced with virgin ( and i stll got my virgin flight ! ) thanks again!This was my third holiday booked with holiday genie… Read Full Review

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