Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★★★★

“Fantastic holiday to Florida ”

Written on: 12/11/2013 by Ma25tt (1 review written)

We have been to Orlando 5 times now however this is the first with holiday genie but will not be the last!!! Everything was made simple by the team it felt like a personal service as it was always the same person who I spoke to and she always seamed to remember me. Everything arrived on time as I was told it would and all documents were correct. We booked 2 weeks in a 3 bedroomed standard villa for 4 adults this cost in total £3080 which I thought was fantastic value for money. We were… Read Full Review

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★★★★★

“Flight bookings to Thailand”

Written on: 11/11/2013

I have just returned from a working trip to Phuket and booked my flight through Holiday Genie. I got a non stop Flight on Thai airways at a great price. This morning [ 9 Nov] I have just booked a further Flight to Thailand and which was sorted out by Allen who was excellent.Again I got an excellent deal flying with Cathay Pacific. John Parry… Read Full Review

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★☆☆☆☆

“I have no money and no tickets!!!”

Written on: 07/11/2013

Booked tickets for almost £2000 recently. Despite many phone calls and many never replied emails we never received our tickets. Check booking with the airline to be told that our booking was cancelled because Holiday Genie never paid for us. Customer service lies. I was told by rep to put the phone down to my tickets to arrive!!! Don't book with them unless you have money to throw away… Read Full Review

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★★★★★

“Fast and flexible service”

Written on: 06/11/2013 by HeeBee (1 review written)

I was recommended to speak to Mel by a friend as I was trying to organise a USA roadtrip and finding it rather overwhelming - all the options of where to go and where to stay, not to mention which flights to get! There are a few places online where you can get a pre-arranged package but they were at least £4K for two people and didn't go exactly where we wanted. So I called Mel with a rather vague idea of what I wanted, to make an initial enquiry. Within half an hour she had put together an… Read Full Review

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★★★★★

“Found me Cheapest Flights to Australia during Peak Periods”

Written on: 03/11/2013

I can't thank Allen enough for making this a pain free process. I had to travel to Australia (a multi-stop trip) during Christmas/New Year. Allen was kind enough to provide me with the best flights even going beyond what was required by providing me with alternate dates with cheaper fares. He helped me with the Australian Visa. Allen was polite, patient and professional. This is my first time using Holiday Genie - but I am sure I will use it again… Read Full Review

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★★★★★

“holiday to orlando florida”

Written on: 29/10/2013 by quazzie73 (1 review written)

this was my first holiday with holidaygenie to Orlando. after checking them out i was a bit dubious, (who isn't these days) anyway i booked a family holiday 2 adults 2 children 15, 13 to ORLANDO FLORIDA. I specifically asked for the rosen inn @ the pointe because friends told me about it and its location. so i left it in the hands of holidaygenie, they came back to me with a fantastic holiday, 18 days for the price of 14. i cannot fault holidaygenie. my holiday went without a hitch. next time i… Read Full Review

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★★★★★

“Family flights to Asia”

Written on: 29/10/2013

After much trawling on the internet, I called Holiday Genie to compare costs for different routing options. Allen was extremely helpful and courteous, hearing our requirements for travelling with an infant. His advice (which London terminal is best for taxes) and quick searching of the options made for a pain free booking experience. The service was not pushy, but customer focused. Equally important, the flight was the cheapest I was being offered from a number of This is the second long… Read Full Review

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★★★★★

“Flight Booking to Japan”

Written on: 28/10/2013 by Daveblow (1 review written)

I recently booked a flight to Japan through Allen at Holiday Genie. I was extremely happy with the service provided, every effort was made to accommodate the requirements for my flight times and the resulting price was better than I found anywhere else online. Dave… Read Full Review

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★★★★☆

“Booking a Flight”

Written on: 28/10/2013 by fdr1950 (1 review written)

Took a few minute to connect. Operator very helpful and found what I was looking for quite quickly. Money transaction a bit fiddly, but successful. Operator was polite and encouraging all the way through the transaction… Read Full Review

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★★★★★

“The business!”

Written on: 27/10/2013 by paulclayton (1 review written)

Fast and very effective. Allen fixed me up with the right flight at the right price - all very easy and efficient. I travel a lot (2 - 3 flights / week) and will definitely be using these guys again. Paul… Read Full Review

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★★★★★

“Kissimmee ”

Written on: 24/10/2013

Fantastic advice from staff, no matter how small the question, always answered promptly by email. Great fights & great hotel. Once again very impressed by service and package booked through holidaygenue. Thank you very much… Read Full Review

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★★★★★

“magical holiday - magical experience”

Written on: 24/10/2013 by jadebeaverstock (1 review written)

This was my second holiday to Florida booked through holiday Genie, and can genuinelly say I was delighted with the experience! Holiday Genie contacted me and my fiance shortly after we had booked the holiday and told us we could upgrade at no extra cost to a better hotel, they also put no pressure on us to do this and even told us to look the hotels up online and decide which one we preferred and get back to them. We agreed with them and changed our hotel to the Ramada Gateway resort. Holiday… Read Full Review

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★☆☆☆☆

“TERRIBLE AFTER SALES SERVICE”

Written on: 22/10/2013 by oxyjohn (2 reviews written)

The company where great right up until I fully paid for my holiday and then they were terrible. They don't return calls and don't reply to emails. i keep getting referred to the original person who took my original call and no one else will help. i booked an extra person on our trip, which cost in total £4880! so you'd expect them to look after me, and they took my money and 2 months later i still don't have the e-ticket for the extra person. i call almost daily and still get the brush off, or… Read Full Review

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Ursulademwell's Response to oxyjohn's Review

Written on: 23/10/2013

Yes, I know how you feel. Try one of the no win no fee companies who may sort it out for you. I have similar experience with this company, trying to get someone to answer a query is impossible you just get shoved from one dept to another - customer 'services' - what an inappropriate title for that dept. Accounts - hu! Bookings - hu! They are happy to take your money and then you can't get a reply from them at all. Utter disgrace.

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★★★★★

“Complete hassle free booking system”

Written on: 16/10/2013 by Matthew100 (1 review written)

This is the first time that I have used Holiday Genie and can honestly say that I am more than happy with the service they provided, and I didn't even have to speak to another human voice! Being a bit of a picky traveler I had certain requirements which was not a problem at all for Holiday Genie. Thank you for your great service, of which I plan to make use of again and more than likely again!! Now I can relax and think about my upcoming trip to California :)… Read Full Review

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★★★★★

“we booked a florida holiday with holidaygenie staying...”

Written on: 07/10/2013

we booked a florida holiday with holidaygenie staying in a villa at southern dunes in haines city.i can honestly say that the service we recieved from everyone at holidaygenie was first class and i wouldnt hesitate in recommending them.they upgraded our flight to a direct flight and the villa we stayed in was brilliant.many thanks to all at holidaygenie… Read Full Review

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★★★★★

“No Complaints From Us!!”

Written on: 17/09/2013

Booked a two week 'allocated on arrival' villa for two weeks. Price was excellent and have asked to book again! The in-direct flights went without a glitch and the villa was gorgeous. Our sales representative was helpful, patient and nothing was too much trouble. Villa was as described if not better and the booking system was effortless. I received a nudge when the balance was due and all paperwork arrived via email in plenty of time! Thank you Holidaygenie...looking forward to 2014!… Read Full Review

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★★★★★

“Excellent communication”

Written on: 09/09/2013 by TrudiQuirk (1 review written)

I had used holiday genie for a previous business trip, so didn't hesitate to look at their web site. the website was easy to use, and once we selected our resort a rep , Their rep immediately emailed me with a further recommendation, of a better resort, at a better price. Once we had paid the deposit we waited until time to pay the balance, when all the e tickets, accommodation details AOL certificates etc were sent. We had friends who booked to the same are, booking flights and… Read Full Review

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★☆☆☆☆

“Do not keep you informed.”

Written on: 06/09/2013

Terrible agency to book your holiday with. After booking flights with them they did not keep me informed of any changes. My brother, who booked the same flights through Expedia, got regular emails updating him on changes to the flight times. If he hadn't told me of the flight change I wouldn't have found out until check in… Read Full Review

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★★★★☆

“Decent, not perfect”

Written on: 03/09/2013

Having booked flights with holidaygenie on the back of limited research, I spent 24 hours convinced I'd just blown £500 by reading this site. However, at 8am on Monday morning (well in advance of the 2 working day deadline they set themselves), the e-ticket arrived and everything checked out with the airlines. I was able to make seat reservations with Air Canada over the phone that very morning. However, although I failed to receive my ATOL certificate as I should, I am prepared to believe… Read Full Review

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★★★★★

“family holiday to Florida”

Written on: 17/08/2013 by Helenjason (1 review written)

My family and I, after much discussion decided to take the plunge and book our long awaited holiday to Florida. I was recommended Holiday Genie by a work colleague who had booked previous holidays to Florida. I usually book our holidays independently, but I felt totally out of my depth and didn't know where to start when booking the whole 'Disney' thing. Thankfully Mel at Holiday Genie was there to help with absolutely every aspect of our holiday. She basically tailor made our holiday to fit… Read Full Review

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