Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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Holiday Genie www.holidaygenie.com

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★★★★☆

“Excellent service”

Written on: 24/04/2014 by Dowdkk7 (1 review written)

We booked a holiday for 9 to Florida through Lawson who was excellent. It was the first time we have been to Florida and Lawson was superb giving us good advice and booking us a lovely villa at Southern Dunes. We did have an issue with United Airlines over selling a flight but thankfully this got sorted. The price was very competitive and we even bought our ultimate tickets via Mel who again was very helpful. All tickets were received on time and I would definitely recommend using Holiday… Read Full Review

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★★★★★

“Wonderful as always! ”

Written on: 18/04/2014

I first booked to go to Florida with Holiday Genie in 2009. I have been using them ever since. They are fantastic and nothing is too much trouble. I am a Disney fanatic and their prices and service in my opinion can't be beaten. I was a little apprehensive about booking with them initially, bit I am soo glad that I ignored the negative reviews as I have got nothing but praise for the service Mel has given me. Thank you, I have booked again for this year, will be booking for next and my friends… Read Full Review

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★☆☆☆☆

“Got cheap Internet Flights but no tickets”

Written on: 15/04/2014 by curdie (2 reviews written)

I booked return flights to Sydney from London through Holiday Genie. After swiftly taking my money, I waited for E-tickets to be sent through. Needless to say these didnt materialise. I contacted the customer services/administration team on a number of occasions over the next few weeks (at least 10 times), and promises were made to send out my e-tickets within a day or so but nothing happened. The customer service was terrible (I didn't expect it to be good so no complaints here), but I… Read Full Review

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★☆☆☆☆

“Unbelievable price at holiday genie,DONT BELIEVE THEM!”

Written on: 05/04/2014 by 245Lamont (1 review written)

This company consistently had the best price on Sky Scanner for our flights from Edinburgh to Orlando next January.I looked up the reviews here and they didn't look too bad.Tried to book online yesterday evening and got right through to the end but then got an email saying "an error has occurred" Surprise,Surprise! Phoned this morning and a pleasant lady got back to me later with the news that the"The price has gone up by about £150 Their web site is still showing the pre-increase price 5… Read Full Review

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★★★★★

“cant be beat on price”

Written on: 29/03/2014 by maxinekhani (1 review written)

i got back yesterday booked a 2 week villa holiday in florida all i can say is bargain ive been going for the last 10 years usually through travelcity for double the price i dont care what any one says i have no complaints and the guy couldent help enough everytime i phoned him he answered my questions i highly recomend this firm 100% i will be booking all my florida holidays with them thankyou me and my family had a great time from the khani family… Read Full Review

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★★★★★

“Fantastic prices & customer Service”

Written on: 24/03/2014 by FloridaLovers (1 review written)

I have dealt with the same customer service agent since booking my holiday in 2012. Nothing has been too much trouble even having to keep amending the booking dates after being unable to fly due to serious illness. She has done everything she could to keep the prices the same as when originally booked . Her friendly communication and attention to detail in my opinion have been above and beyond her duty and I wouldn't hesitate in recommending the company to all my friends… Read Full Review

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★★★★★

“Excellent - by someone that is a stickler for service”

Written on: 14/03/2014 by Michelle_ (1 review written)

Shame I can't use Staff names. I originally put through an initial request back in February, which was received very quickly. I then made further contact this week, with new dates, multiple option requests (airlines/upgrade costs), all of which were handled with a postive, happy to do so mentality. I then have opted for accommodation only (after all that!), and again, handled quickly & efficiently. Best experience of good service for a long time! Thank you… Read Full Review

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★★★★★

“TOP NOTCH SERVICE”

Written on: 27/02/2014 by PLUSHDRAGON (1 review written)

I HAVE BOOKED A NUMBER OF HOLIDAYS, OVER A NUMBER OF YEARS,AND HAVE NEVER BEEN DISSAPOINTED. I HAVE RECOMMNDED ONE PARTICULAR STAFF MEMBER WHEN ADVISING FRIENDS/FAMILY WHO TO BOOK THROUGH. THIS PERSON HAS ALWAYS GIVEN ME A HOLIDAY THAT I CAN NOT FAULT, NO MATTER WHERE THE DESTINATION IS. EVERYTHING HAS BEEN SPOT ON AND THOSE I HAVE REFERRED HAVE ALL FED BACK THE SAME. EVERY DETAIL IS SPOT ON, HOTELS, B & B'S, CAR HIRE, INTERNAL FLIGHTS, ETC. CURRENTLY COSTING ANOTHER TRIP TO NEW YORK FOR… Read Full Review

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★☆☆☆☆

“Very poor service - Can't receive a refund from them”

Written on: 03/02/2014

Unfortunately, my partner has passed away and I had to claim a refund due to the death of the passenger from Holiday Genie. I submitted a refund application in the first week of August 2013 and I still didn't get my money back. The agency doesn't respond to my emails, every time I try to call them they say that my case is being looked at but no progress is being made. The stuff is very unhelpful, sometimes rude and unprofessional. Under following circumstances, I would expect a bit better… Read Full Review

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★★★★★

“excellent customer service”

Written on: 28/01/2014 by sarahreid (1 review written)

I booked a holiday five years ago with holiday genie and their service was excellent I thought I would go with them again this year and again the service up to now is exceptional. More than helpful everything explained over the phone and email and any time I have a query I can email them directly and they get straight back to me with a response. I will definitely use this company again. Nothing seems to be too much trouble and I would and have highly recommended them to others… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 20/01/2014 by celticmick_7 (1 review written)

I rarely write reviews or commend people for service but I have to make an exception in this case. I have been dealing with Cema at Holiday Genie over the last few days regarding a trip that my wife and I were planning for Orlando in July. Cema was incredibly informative and helpful, even when I had a panic over payment due dates, she calmed the situation and ensured I had the correct details. It’s been a very smooth process and that is purely down to her deep understanding of the customer… Read Full Review

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★★★★★

“VEGAS!”

Written on: 07/01/2014

On the off chance I booked with Holiday Genie , the assistant found me a better deal than I had already found online even advising me to fly a day later which would work out better cost wise and perfect landing times. I was kept informed from the time I paid my deposit until the time of our holiday , emailed with all updates and balance updates without a problem . Everything we asked for was emailed with every hotel and flight detail and we has no changes. I will be booking with these every… Read Full Review

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★☆☆☆☆

“Rude manager, lack of professionalism.”

Written on: 04/01/2014 by Lellie-May (1 review written)

My partner and I booked a holiday over the phone with Holiday Genie in. We confirmed dates, times, flights, board, money. I paid over £300 over the phone as deposit. I was told to expect an email with the invoice of payment and holiday details. Three weeks later and no email with invoice, I phoned again. I was told they cannot send the original invoice. I was told they would send a new one (which still has not been received). They quoted the original information over the phone but I was… Read Full Review

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★★★★★

“Very helpful travel agents!”

Written on: 17/12/2013

This is the second time I have booked with Holiday Genie and again they did all the work finding me flights that I was happy with and fitted my itinary and purse! Well done to the staff… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2013

Book without hesitation all my flights with holidaygenie and receive excellent service on all booking aspects from my travel agent… Read Full Review

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★★★★☆

“Good option”

Written on: 30/11/2013 by andyrg13 (1 review written)

I was surprised, having read some of these reviews, how good this company actually was. The cheapest flight I could find, cheaper than Virgin's own website, paid through my choice of payment, instant e-tickets received. No problem at all. I would use again!… Read Full Review

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★★★★☆

“Good customer service when booking”

Written on: 24/11/2013

I booked a moderately complex trip with a return flight and 2 one way flights via phone call. All worked fine and the price was good… Read Full Review

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★★★★★

“Super helpful travel service! "A Holiday Genie"”

Written on: 23/11/2013

I had booked with holiday genie the first time in 2006 flying to Thailand. Everything worked out perfect that time! The flight with Qatar Airlines was absolutely lovely! Anyway I just booked recently this year with holiday genie again. It was more complicated as I had to book a few single flight tickets as we were traveling around Nepal and India and did not come back from the same airport. I tried myself to find cheap flights over the internet, and then I phoned them up. I have to say it's… Read Full Review

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Magnae51's Comment

Written on: 02/12/2013

Same here!

The flights were going fast whilst searching on line and prices rising even quicker than that as I trawled through a vast number of sites on line. I phoned holiday Genie and was connected.
He searched for me and came up with a great deal for flights to Australia via Singapore using Singapore airlines. He was calm and collected all through our booking procedure; understanding of our concerns and tending to our needs.
We had need to contact him again for return flights from a smaller airport in Queensland, that connected perfectly with flights already booked with him using the direct number he gave us.
Holiday Genie took the stress out of organising travel to Australia with very short notice, kind and considerate manner shown throughout.

Well done and thank you.

We will definitely call again when planning long haul and short haul flights.

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★★★★★

“Extremely helpful, going above and beyond”

Written on: 23/11/2013 by Julie2917 (1 review written)

I had receieved excellent service in booking a flight to the USA with short notice and difficult circumstances. The advisor was more than helpful and made me feel confident about my first online flight purchase, having tried other websites and being given misleading low flight prices which were not available upon booking. He went above and beyond to secure an appropriate flight at a very competative price. I would certainly use this company again and thank the very helpful and understanding… Read Full Review

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★★☆☆☆

“Poor and expensive after sale”

Written on: 22/11/2013 by lemoncurd123 (1 review written)

Booking the flight was easy, and cost £20 cheaper than other competitors. I needed a name change, which is my fault, it cost my £90, going directly to the airline would've cost me £40, but they couldn't make any changes as I booked the flight through an agent. I then needed to change my flying out date, they quoted my £150, when I said that's a bit expensive, they told to go to the airline directly it'll be cheaper, the airline again refused to make the change. The worst part, I was… Read Full Review

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