Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
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★★★★★

“Excellent - by someone that is a stickler for service”

Written on: 14/03/2014 by Michelle_ (1 review written)

Shame I can't use Staff names. I originally put through an initial request back in February, which was received very quickly. I then made further contact this week, with new dates, multiple option requests (airlines/upgrade costs), all of which were handled with a postive, happy to do so mentality. I then have opted for accommodation only (after all that!), and again, handled quickly & efficiently. Best experience of good service for a long time! Thank you… Read Full Review

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★★★★★

“TOP NOTCH SERVICE”

Written on: 27/02/2014 by PLUSHDRAGON (1 review written)

I HAVE BOOKED A NUMBER OF HOLIDAYS, OVER A NUMBER OF YEARS,AND HAVE NEVER BEEN DISSAPOINTED. I HAVE RECOMMNDED ONE PARTICULAR STAFF MEMBER WHEN ADVISING FRIENDS/FAMILY WHO TO BOOK THROUGH. THIS PERSON HAS ALWAYS GIVEN ME A HOLIDAY THAT I CAN NOT FAULT, NO MATTER WHERE THE DESTINATION IS. EVERYTHING HAS BEEN SPOT ON AND THOSE I HAVE REFERRED HAVE ALL FED BACK THE SAME. EVERY DETAIL IS SPOT ON, HOTELS, B & B'S, CAR HIRE, INTERNAL FLIGHTS, ETC. CURRENTLY COSTING ANOTHER TRIP TO NEW YORK FOR… Read Full Review

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★☆☆☆☆

“Very poor service - Can't receive a refund from them”

Written on: 03/02/2014

Unfortunately, my partner has passed away and I had to claim a refund due to the death of the passenger from Holiday Genie. I submitted a refund application in the first week of August 2013 and I still didn't get my money back. The agency doesn't respond to my emails, every time I try to call them they say that my case is being looked at but no progress is being made. The stuff is very unhelpful, sometimes rude and unprofessional. Under following circumstances, I would expect a bit better… Read Full Review

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★★★★★

“excellent customer service”

Written on: 28/01/2014 by sarahreid (1 review written)

I booked a holiday five years ago with holiday genie and their service was excellent I thought I would go with them again this year and again the service up to now is exceptional. More than helpful everything explained over the phone and email and any time I have a query I can email them directly and they get straight back to me with a response. I will definitely use this company again. Nothing seems to be too much trouble and I would and have highly recommended them to others… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 20/01/2014 by celticmick_7 (1 review written)

I rarely write reviews or commend people for service but I have to make an exception in this case. I have been dealing with Cema at Holiday Genie over the last few days regarding a trip that my wife and I were planning for Orlando in July. Cema was incredibly informative and helpful, even when I had a panic over payment due dates, she calmed the situation and ensured I had the correct details. It’s been a very smooth process and that is purely down to her deep understanding of the customer… Read Full Review

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★★★★★

“VEGAS!”

Written on: 07/01/2014

On the off chance I booked with Holiday Genie , the assistant found me a better deal than I had already found online even advising me to fly a day later which would work out better cost wise and perfect landing times. I was kept informed from the time I paid my deposit until the time of our holiday , emailed with all updates and balance updates without a problem . Everything we asked for was emailed with every hotel and flight detail and we has no changes. I will be booking with these every… Read Full Review

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★☆☆☆☆

“Rude manager, lack of professionalism.”

Written on: 04/01/2014 by Lellie-May (1 review written)

My partner and I booked a holiday over the phone with Holiday Genie in. We confirmed dates, times, flights, board, money. I paid over £300 over the phone as deposit. I was told to expect an email with the invoice of payment and holiday details. Three weeks later and no email with invoice, I phoned again. I was told they cannot send the original invoice. I was told they would send a new one (which still has not been received). They quoted the original information over the phone but I was… Read Full Review

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★★★★★

“Very helpful travel agents!”

Written on: 17/12/2013

This is the second time I have booked with Holiday Genie and again they did all the work finding me flights that I was happy with and fitted my itinary and purse! Well done to the staff… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/12/2013

Book without hesitation all my flights with holidaygenie and receive excellent service on all booking aspects from my travel agent… Read Full Review

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★★★★☆

“Good option”

Written on: 30/11/2013 by andyrg13 (1 review written)

I was surprised, having read some of these reviews, how good this company actually was. The cheapest flight I could find, cheaper than Virgin's own website, paid through my choice of payment, instant e-tickets received. No problem at all. I would use again!… Read Full Review

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★★★★☆

“Good customer service when booking”

Written on: 24/11/2013

I booked a moderately complex trip with a return flight and 2 one way flights via phone call. All worked fine and the price was good… Read Full Review

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★★★★★

“Super helpful travel service! "A Holiday Genie"”

Written on: 23/11/2013

I had booked with holiday genie the first time in 2006 flying to Thailand. Everything worked out perfect that time! The flight with Qatar Airlines was absolutely lovely! Anyway I just booked recently this year with holiday genie again. It was more complicated as I had to book a few single flight tickets as we were traveling around Nepal and India and did not come back from the same airport. I tried myself to find cheap flights over the internet, and then I phoned them up. I have to say it's… Read Full Review

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Magnae51's Comment

Written on: 02/12/2013

Same here!

The flights were going fast whilst searching on line and prices rising even quicker than that as I trawled through a vast number of sites on line. I phoned holiday Genie and was connected.
He searched for me and came up with a great deal for flights to Australia via Singapore using Singapore airlines. He was calm and collected all through our booking procedure; understanding of our concerns and tending to our needs.
We had need to contact him again for return flights from a smaller airport in Queensland, that connected perfectly with flights already booked with him using the direct number he gave us.
Holiday Genie took the stress out of organising travel to Australia with very short notice, kind and considerate manner shown throughout.

Well done and thank you.

We will definitely call again when planning long haul and short haul flights.

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★★★★★

“Extremely helpful, going above and beyond”

Written on: 23/11/2013 by Julie2917 (1 review written)

I had receieved excellent service in booking a flight to the USA with short notice and difficult circumstances. The advisor was more than helpful and made me feel confident about my first online flight purchase, having tried other websites and being given misleading low flight prices which were not available upon booking. He went above and beyond to secure an appropriate flight at a very competative price. I would certainly use this company again and thank the very helpful and understanding… Read Full Review

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★★☆☆☆

“Poor and expensive after sale”

Written on: 22/11/2013 by lemoncurd123 (1 review written)

Booking the flight was easy, and cost £20 cheaper than other competitors. I needed a name change, which is my fault, it cost my £90, going directly to the airline would've cost me £40, but they couldn't make any changes as I booked the flight through an agent. I then needed to change my flying out date, they quoted my £150, when I said that's a bit expensive, they told to go to the airline directly it'll be cheaper, the airline again refused to make the change. The worst part, I was… Read Full Review

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★★★★★

“Fantastic holiday to Florida ”

Written on: 12/11/2013 by Ma25tt (1 review written)

We have been to Orlando 5 times now however this is the first with holiday genie but will not be the last!!! Everything was made simple by the team it felt like a personal service as it was always the same person who I spoke to and she always seamed to remember me. Everything arrived on time as I was told it would and all documents were correct. We booked 2 weeks in a 3 bedroomed standard villa for 4 adults this cost in total £3080 which I thought was fantastic value for money. We were… Read Full Review

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★★★★★

“Flight bookings to Thailand”

Written on: 11/11/2013

I have just returned from a working trip to Phuket and booked my flight through Holiday Genie. I got a non stop Flight on Thai airways at a great price. This morning [ 9 Nov] I have just booked a further Flight to Thailand and which was sorted out by Allen who was excellent.Again I got an excellent deal flying with Cathay Pacific. John Parry… Read Full Review

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★☆☆☆☆

“I have no money and no tickets!!!”

Written on: 07/11/2013

Booked tickets for almost £2000 recently. Despite many phone calls and many never replied emails we never received our tickets. Check booking with the airline to be told that our booking was cancelled because Holiday Genie never paid for us. Customer service lies. I was told by rep to put the phone down to my tickets to arrive!!! Don't book with them unless you have money to throw away… Read Full Review

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★★★★★

“Fast and flexible service”

Written on: 06/11/2013 by HeeBee (1 review written)

I was recommended to speak to Mel by a friend as I was trying to organise a USA roadtrip and finding it rather overwhelming - all the options of where to go and where to stay, not to mention which flights to get! There are a few places online where you can get a pre-arranged package but they were at least £4K for two people and didn't go exactly where we wanted. So I called Mel with a rather vague idea of what I wanted, to make an initial enquiry. Within half an hour she had put together an… Read Full Review

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★★★★★

“Found me Cheapest Flights to Australia during Peak Periods”

Written on: 03/11/2013

I can't thank Allen enough for making this a pain free process. I had to travel to Australia (a multi-stop trip) during Christmas/New Year. Allen was kind enough to provide me with the best flights even going beyond what was required by providing me with alternate dates with cheaper fares. He helped me with the Australian Visa. Allen was polite, patient and professional. This is my first time using Holiday Genie - but I am sure I will use it again… Read Full Review

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★★★★★

“holiday to orlando florida”

Written on: 29/10/2013 by quazzie73 (1 review written)

this was my first holiday with holidaygenie to Orlando. after checking them out i was a bit dubious, (who isn't these days) anyway i booked a family holiday 2 adults 2 children 15, 13 to ORLANDO FLORIDA. I specifically asked for the rosen inn @ the pointe because friends told me about it and its location. so i left it in the hands of holidaygenie, they came back to me with a fantastic holiday, 18 days for the price of 14. i cannot fault holidaygenie. my holiday went without a hitch. next time i… Read Full Review

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