Holiday Genie www.holidaygenie.com Reviews

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★★★☆☆
3.0 / 5
54% of users recommend this
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★★★★★

“just got back from an amazing holiday in Florida ,...”

Written on: 06/05/2010 by monkey1999 (1 review written)

just got back from an amazing holiday in Florida , booked with gemma very helpful young lady and would defo book with them next year ,, thanks genie… Read Full Review

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★★★★☆

“We have just got back from an extended holiday to...”

Written on: 26/04/2010

We have just got back from an extended holiday to Florida (due to the volcano)! It was brilliant (and an extra 9 days in the sun... bonus)!

Everything was fine, we got an e mail confirming the trip after we booked, I at first was a little worried, so i rang British Airways, who gave me a booking reference for our flight, and we were able to check everything online before we went. I also e mailed our Hotel to double check we were booked in... the were no problems! From our experience Holiday… Read Full Review

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★☆☆☆☆

“Very poor, rude and arrogant customer service....”

Written on: 21/04/2010

Very poor, rude and arrogant customer service. Vacation got cancelled because of the flight cancellations. I was entitled for full refund but the lady says will not give it to me and I can do whatever I want but will not process the refund. Seems like there is no system and they will do what they want to do. Very sad. Havent seen a company which treats its customers so poorly. Will advise never ever to buy anything from them. STAY AWAY… Read Full Review

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★☆☆☆☆

“ ”

Written on: 27/03/2010


DO NOT USE THIS COMPANY TO BOOK YOUR HOLIDAY

I booked our holiday to Orlando a year in advance and was told that the price at the time of booking and as quoted on my invoice would not change. However when I came to pay the balance I was told the holiday had gone up by £600!!! It is so difficult to contact them, they don't return emails/phone calls. Please stay away from this company… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 19/03/2010

DO NOT USE
I booked a flight to America, and required to change some details on the booking. I was told that I could not change any aspevt of the booking, the date, the name on the ticket, anything at all. The only offer that I had was to accept a refund of airport taxes, amounting to hundreds of pounds lost. I called Delta Airlines, whom my flightwas with and they advised that many customers called with queries relating to this firm. Please do yourself a favour and book an alternative ticket… Read Full Review

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★☆☆☆☆

“DO NOT USE. ”

Written on: 17/03/2010

DO NOT USE.

This is what I received after my flight has been confirmed:

"Unfortunately due to a technical error with the airline reservation system, your flight booking to Tunis for departure xx March 2010 has been rejected by the airline and therefore is NOT CONFIRMED."… Read Full Review

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★☆☆☆☆

“DO NOT USE. ”

Written on: 10/03/2010 by jackmulder (1 review written)

DO NOT USE.
I've had 2 experiences with HolidayGenie, my first was last year when I needed a cheap, lastminute flight to the states - genie was by far the lowest price via holidaysupermarket. Booked it, a day later got my eticket, deal done, no problems.
A couple months later I needed another flight to the states, this began the longest and most unpleasant travel agent experience of my life, I'll spare most of the details but every aspect of this business is a travesty. The biggest problem is… Read Full Review

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★☆☆☆☆

“This Company is a scam. The people are rude and...”

Written on: 10/03/2010

This Company is a scam. The people are rude and abusive and at the end of the day they pretend to make your booking and when they cant get your flight at the right cost to them… Read Full Review

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★☆☆☆☆

“I found a really cheap price advertised with China...”

Written on: 08/03/2010

I found a really cheap price advertised with China Airlines on their website to Australia. I went through the process of booking the flight on their website at 9am on a Wednesday morning. After I entered all of my credit card details, the booking failed and I was recommended to call the office. The flight at the price I booked was not available and I was told to wait as the airline could still confirm the price. By Thursday I had had no contact from the office, so I called, still no… Read Full Review

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★☆☆☆☆

“I purchased a one way ticket to Zimbabwe on Air...”

Written on: 27/02/2010

I purchased a one way ticket to Zimbabwe on Air Zimbabwe which seemed to be at a good price, when due to unforseen reasons we had to change the dates firstly I was told it couldnt be done, then I spoke to someone else and they did it, I asked to be informed of the cost before confirming. This did not happen and my creadit card was debited without my consent.Finaly when my son checked into Air Zimbabwe he was told he had to pay another £90.00. These people are at best incompitent and at worst… Read Full Review

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★★★★★

“Just got back from a trip to Australia - great price -...”

Written on: 17/02/2010

Just got back from a trip to Australia - great price - fast response for issue of e-ticket - it all went through without a hitch. Thankyou - will definitely use you again… Read Full Review

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★☆☆☆☆

“I went on holiday at christmas to Orlando, Florida...”

Written on: 14/02/2010

I went on holiday at christmas to Orlando, Florida with my family. The adress they gave me on the documents i went to and was unable to gain access to the apartment. I drove around for 5 hours with no luck. We found an office that was open onthe complex & they didnt have any records of our booking. Afer a long flight me and my family decided to book into a hotel for the night. We went back to the office on the complex the next morning & they told me that holiday genie had booked the apartment… Read Full Review

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★★★★☆

“just had a trip to florida.....it was special to me as...”

Written on: 11/02/2010

just had a trip to florida.....it was special to me as it was my honeymoon and thanx to holiday genie it made it more special. the flight schedules were great and the prices was even better...i'm definately contacting them again for all my travel needs… Read Full Review

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★★★★★

“Booked our honeymoon 6th- 16th Jan 2010 through...”

Written on: 01/02/2010

Booked our honeymoon 6th- 16th Jan 2010 through Holiday Genie to the Maldives. Couldn't fault them. Dealt with Sana she was great and gave us a number to call on if any problems. She advised us to check trip advisor so we could choose one of the resorts on offer. We did - Vilu Reef Maldives. Holiday was superb Room, food, service, location. Perfect honeymoon... Would book through them again… Read Full Review

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★★★★★

“just returned from 2weeks in florida - 2nd trip with...”

Written on: 09/01/2010 by katiekatlondon (2 reviews written)

just returned from 2weeks in florida - 2nd trip with holiday genie.com - went to dubai with them too. fantastic service and excellent holiday. prices cannot be beaten and had my own personal staff member who i could phone anytime and was always happy to answer my questions - will happy book again and recommend to everyone… Read Full Review

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★★★★☆

“i just came back from 14 days holidays to Orlando,...”

Written on: 09/01/2010

i just came back from 14 days holidays to Orlando, which i booked with holidaygenie every thing was as promised,staff are very helpful(i booked with tina).i will definately book again with them… Read Full Review

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★★★★★

“I have just returned from Florida after a 16 day...”

Written on: 07/01/2010

I have just returned from Florida after a 16 day Christmas and New Year holiday which was booked in September with Holiday Genie. I was also very apprehensive after reading some of the reviews on here. From the first time i rang and spoke to Alistair who got us a great deal on car hire,flights and hotel accomodation I had no problem at all. He emailed us all the information about the holiday and made any adjustments as we needed them. We had a fantastic holiday and could not find anything… Read Full Review

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★☆☆☆☆

“I should have read the reviews before booking with...”

Written on: 05/01/2010

I should have read the reviews before booking with this company ... Like others they took all the details (even gave us a reservation number)and then rang the next day and said that the fair had gone up and wanted an extra £180 ... STAY AWAY ... UNETHICAL BUSINESS PRACTICE ... do not use them - save time and energy ... I booked with another company on the same dates and flights for the orginal fair they had quoted… Read Full Review

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★★★★★

“I have to returned from Florida for 2 weeks for...”

Written on: 05/01/2010

I have to returned from Florida for 2 weeks for christmas and new year 2009 and we booked the holiday last january with genie. I was very apprehensive after reading some of the reviews on here. From the first time i rang and spoke to Gemma who got us a brill deal a car,flights and a 4 bedroomed villa with pool i had no problem at all she emailed us all the information about the car,villa and instructions on how to find the villa. We had a fantastic holiday and could not find anything wrong from… Read Full Review

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★☆☆☆☆

“This Company is a scam. The people are rude and...”

Written on: 04/01/2010

This Company is a scam. The people are rude and abusive and at the end of the day they pretend to make your booking and when they cant get your flight at the right cost to them, they cancel your flight without informing you. I had even managed to book my seats on the flight direct with the airline and just by chance I went back a few days later and my booking had been cancelled. When I asked Holiday genie why they wouldnt give an explanation and then hung the phone up.

The directors are
BUTT… Read Full Review

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Sarahg060's Comment

Written on: 13/12/2011

ABSOLUTELY AGREEE!!!!!!!!!!!!!!

They were so rude to me when I chose to book with another company - you cant get through on their phone lines and this should tell you everytthing you need to know! Alasdair put the phone down on me when I said I had booked with someone else! How rude DONT USE THIS COMPANY!!!!!!!!!

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