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Written on: 18/06/2010
I WOULD NEVER USE THIS COMPANY AGAIN. I AM AMAZED THIS COMPANY IS STILL IN BUSINESS. An update of my Review of 11 May, when I had been trying to get our refund of nearly £1,000 since mid Feb. Having spoken to the Manager, Alex Carter on 11 May (who was very offhand) he told me we would have our refund by the end of May. It didn't happen. More phone calls trying to speak to him or Asad without success. Eventually got through to Asad on 15 June who said Delta had agreed the refund and he… Read Full Review
Written on: 11/06/2010
AVOID AT ALL COSTS. Wish I had read these reviews before I booked my flights to NYC. These people are rude, unfriendly and absolutely incompetent. I would go as far to say that this is a complete money making scam company. Avoid… Read Full Review
Written on: 29/05/2010 by Billy Bones (1 review written)
Warning- do not deal with this company. Booked return flights with them to Accra, and Ghana International Airlines ceased trading before the homeward flight. Had to pay British Airways to fly back, and claiming a refund for the unused portion of the GIA ticket from Holiday Genie is proving a nightmare. E-mails ignored, and rude "customer service" when you get through on the phone. I repeat, this company should be avoided at all costs… Read Full Review
Written on: 27/05/2010
We saved 20 pounds by booking with Holiday Genie instead of direct with the airline, but the details they sent us did not include the flight reference numbers so we had to call them back for these so that we could check in online.
Also, our special meal requests were not registered with the airline, although we requested them at the time of booking and again when checking in online. Next time we will book direct with the airline… Read Full Review
Written on: 26/05/2010
Holiday Genie, as far as I am concerned are the worst travel company that I have ever had the misfortune to buy tickets from. Not only did they get the destination wrong on the tickets but their customer service is rude and inefficient at best.
Will I be shopping with holiday Genie again? I'd rather eat dog food for the rest of my life than have to deal with them again… Read Full Review
Written on: 24/05/2010 by thorp999 (1 review written)
I would never use this company again as it is a scam from start to finish. Was hoping to take my wife to Memphis to see Graceland for her dream holiday and it ended up a nightmare that nearly spoiled everything.
The first problem was when we received our confirmation it stated 4 adults in 1 room when common sense should have told anyone 4 adults in their 50s would not want to share a week together. ( I know for a fact I booked 2 rooms )
When I emailed 4 times then rung on 4 occasions the… Read Full Review
Written on: 11/05/2010
I WOULD NEVER USE THIS COMPANY AGAIN AND WOULD NOT RECOMMEND OTHERS TO. My husband booked 2 flights to America in Feb 10 and used Holiday Genie because they were the cheapest. The flights had to be cancelled because of bad weather in America. Delta would have refunded within a couple of days had we booked directly with them. We have been waiting over 12 weeks for the refund of nearly £1,000. Emails are not answered and I have phoned 7 times and been told the person dealing with the refund is… Read Full Review
Written on: 06/05/2010
Very rude and arrogant customer service staff (if you can call them that!).
I found the whole experience extremely unprofessional, and would never recommend them to people who are looking to holiday.
… Read Full Review
Written on: 06/05/2010 by monkey1999 (1 review written)
just got back from an amazing holiday in Florida , booked with gemma very helpful young lady and would defo book with them next year ,, thanks genie… Read Full Review
Written on: 26/04/2010
We have just got back from an extended holiday to Florida (due to the volcano)! It was brilliant (and an extra 9 days in the sun... bonus)!
Everything was fine, we got an e mail confirming the trip after we booked, I at first was a little worried, so i rang British Airways, who gave me a booking reference for our flight, and we were able to check everything online before we went. I also e mailed our Hotel to double check we were booked in... the were no problems! From our experience Holiday… Read Full Review
Written on: 21/04/2010
Very poor, rude and arrogant customer service. Vacation got cancelled because of the flight cancellations. I was entitled for full refund but the lady says will not give it to me and I can do whatever I want but will not process the refund. Seems like there is no system and they will do what they want to do. Very sad. Havent seen a company which treats its customers so poorly. Will advise never ever to buy anything from them. STAY AWAY… Read Full Review
Written on: 27/03/2010
DO NOT USE THIS COMPANY TO BOOK YOUR HOLIDAY
I booked our holiday to Orlando a year in advance and was told that the price at the time of booking and as quoted on my invoice would not change. However when I came to pay the balance I was told the holiday had gone up by £600!!! It is so difficult to contact them, they don't return emails/phone calls. Please stay away from this company… Read Full Review
Written on: 19/03/2010
DO NOT USE
I booked a flight to America, and required to change some details on the booking. I was told that I could not change any aspevt of the booking, the date, the name on the ticket, anything at all. The only offer that I had was to accept a refund of airport taxes, amounting to hundreds of pounds lost. I called Delta Airlines, whom my flightwas with and they advised that many customers called with queries relating to this firm. Please do yourself a favour and book an alternative ticket… Read Full Review
Written on: 17/03/2010
DO NOT USE.
This is what I received after my flight has been confirmed:
"Unfortunately due to a technical error with the airline reservation system, your flight booking to Tunis for departure xx March 2010 has been rejected by the airline and therefore is NOT CONFIRMED."… Read Full Review
Written on: 10/03/2010 by jackmulder (1 review written)
DO NOT USE.
I've had 2 experiences with HolidayGenie, my first was last year when I needed a cheap, lastminute flight to the states - genie was by far the lowest price via holidaysupermarket. Booked it, a day later got my eticket, deal done, no problems.
A couple months later I needed another flight to the states, this began the longest and most unpleasant travel agent experience of my life, I'll spare most of the details but every aspect of this business is a travesty. The biggest problem is… Read Full Review
Written on: 10/03/2010
This Company is a scam. The people are rude and abusive and at the end of the day they pretend to make your booking and when they cant get your flight at the right cost to them… Read Full Review
Written on: 08/03/2010
I found a really cheap price advertised with China Airlines on their website to Australia. I went through the process of booking the flight on their website at 9am on a Wednesday morning. After I entered all of my credit card details, the booking failed and I was recommended to call the office. The flight at the price I booked was not available and I was told to wait as the airline could still confirm the price. By Thursday I had had no contact from the office, so I called, still no… Read Full Review
Written on: 27/02/2010
I purchased a one way ticket to Zimbabwe on Air Zimbabwe which seemed to be at a good price, when due to unforseen reasons we had to change the dates firstly I was told it couldnt be done, then I spoke to someone else and they did it, I asked to be informed of the cost before confirming. This did not happen and my creadit card was debited without my consent.Finaly when my son checked into Air Zimbabwe he was told he had to pay another £90.00. These people are at best incompitent and at worst… Read Full Review
Written on: 17/02/2010
Just got back from a trip to Australia - great price - fast response for issue of e-ticket - it all went through without a hitch. Thankyou - will definitely use you again… Read Full Review
Written on: 14/02/2010
I went on holiday at christmas to Orlando, Florida with my family. The adress they gave me on the documents i went to and was unable to gain access to the apartment. I drove around for 5 hours with no luck. We found an office that was open onthe complex & they didnt have any records of our booking. Afer a long flight me and my family decided to book into a hotel for the night. We went back to the office on the complex the next morning & they told me that holiday genie had booked the apartment… Read Full Review
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