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Written on: 09/11/2010
Still awaiting a refund. Was not told that the order would not be coming. Have sent countless e-mails to customer services - mostly met with an automated response, sometimes a real life human being will respond but still getting nowhere. So fed up! Please do not use this service, it almost ruined my party!… Read Full Review
Written on: 08/11/2010
Ordered using a discount introductory offer for £20 off first order to new customers. The money was taken straight out my account and kept for a week. My order was cancelled with no notice or any contact from woolworths.
Appalling customer service.
Would not use again or recomend to anyone. Buy from somewhere else, might be a couple of quid more but at least you know you'll get it.
This site will go bust just like the store if they keep treating people this way… Read Full Review
Written on: 05/11/2010
Order cancelled with no notice, no email, no phone call.
Having paid with Paypal, i'm still waiting for a refund too... Numerous emails to them have just resulted in automated responses, and the phone line is busy.
I would never shop at Woolworths / Very / Littlewoods again and would advise eveyone to look and shop elsewhere, even at the expense of a pound or two. It's simply a lot less hassle… Read Full Review
Written on: 03/11/2010 by mattibee (1 review written)
Generally poor customer service from woolworths.co.uk. Tried ordering using a promotional code I was given to place an order for £20 off of my first order, as I found out that they charge in full and then reimburse the money once they verify the code is valid I contacted their 'customer service' department.
All I wanted to know was whether I will or won't receive the discounted price for my order. This took 2 emails (apparently with 24hr response times!) and 1 phone call over 5 days to… Read Full Review
Written on: 18/09/2010
My experience with Woolworths.co.uk - they are:
Cowardly and rude. They apparently had a problem with my order for a full week, cancelling within a few hours of the expected delivery, but I still have not received a single email from their customer services to apologise for a problem, to explain that my order has been cancelled, or to explain why. Three emails asking these questions have had the questions entirely ignored. Not a single human response from Woolworths.co.uk has apologised for… Read Full Review
Written on: 26/08/2010 by superlateral (1 review written)
Having looked around and found Woolys direct (woolworths.com) to be the cheapest I ordered 2 Tempo Tub chairs on 26th July. Since then I have been told our order is coming on Tuesday three weeks in a row, & recieved an email about a refund of the order which we hadn't requested and they knew nothing about!
We made over 80 (yes I counted them up) attempts to call their call centre. On the few occasions that they have answered the phone they have sounded amazed we have had such problems… Read Full Review
Written on: 20/05/2010
I ordered from this website because of the delivery time. The website claims to offer next day delivery. Once the order was processed the date given was two days later - ok. But 3 days later I am still waiting and the goods have not even been dispatched! The "track now" function on the website shows the delivery date as yesterday!!! The call centre staff seem unable to do anything about this. A fancy dress costume which arrives after the party is clearly useless. Not impressed… Read Full Review
Written on: 24/03/2010
Ordered flowers for Mothers Day, arrived on the Sunday as informed. Good quality flowers for price, would use again. I would recommend to friends and family… Read Full Review
Written on: 09/12/2009
Very disappointed, thought I would see what the new online Woolworths had to offer, ordered Vtech Kids Digital Camera which was on offer for a great price. Ordered it 10th November with a date of delivery 2nd December as they were awaiting stock. Still waiting now and they have put the date back twice now till the 16th December! I'm not risking it that late so now going to try and get a refund and buy the product elsewhere! Very disappointed bring back the high street Woolworths!!!… Read Full Review
Written on: 18/11/2009
Ordered a child's toy as a present, as they were the only place offering next-day delivery, which I needed. I paid the extra fee for morning delivery, too.
Next morning came and went, and nothing was delivered. On checking online, I noticed a note saying "please call us", which I did. I was told that the problem was that I specified an office address for delivery, which they don't do -- except that they don't tell you anywhere during checkout (they have a list of addressed they don't deliver… Read Full Review
Written on: 09/09/2009
It was very sad when the British institution that is Woolies bit the high street dust, most of us had grown up shopping there. Having always bought Ladybird clothes for the kids, especially for school, it became a nightmare finding the same fit, quality and value at other retailers. I stumbled across the Woolies site after searching for ladybird school trousers for my son. So good to see they still have a presence. I purchased two pairs for £10.00 on the tuesday night and they came the next… Read Full Review
Written on: 16/08/2009 by AdaMax (4 reviews written)
The website is pretty good, however being "Woolworths" it doesn't feel the same, nor does it have the same spark with it when purchasing an item, as the main attraction for myself and im guessing with some others was that woolworths was just one of those shops that was fun to walk around.. browse then buy randomly.
Unfortunately that just doesnt feel the same to me.
The cost of things is fairly competitive and they have a decent range of items on the website with good customer… Read Full Review
Written on: 27/06/2009
its like Woolworths have completely ignored any other online shop… Read Full Review
Written on: 21/11/2008
Im very disappointed with Woolworths and certainly wont be ordering on line again… Read Full Review
Written on: 11/11/2008
I placed an order for some toys for Christmas and had them delivered to my local store. The goods arrived well within the time period that was promised, however when I got them home I noticed that a robot I had purchased had an arm missing and the box was all ripped. I called the customer service line and as well as receiving NO apology for this I was told it was up to me to take back to store and re-order my new toy! I asked if this could be collected from my home address and if I could have… Read Full Review
Written on: 04/11/2008
Waited in for my curtains on the due delivery date which did not turn up. I left a message to ask what had happened, i was told they would try to find out what had happened to them but I did not receive any contact. almost a month after the due date i sent a message saying i would like a refund and to say how disappointed i was then that evening got a phone call to say my money would be refunded. Will never use the woolworths online service again… Read Full Review
Written on: 03/11/2008 by MDG (1 review written)
Ordered some flowers from Woolworths for a birthday and found out the day after the flowers were supposed to be delivered that the order had been cancelled. No specific reason was given just a list that may have caused the cancellation! That didn't give solace to my 80 year old grandmother who was looking forward to her flowers on her birthday!… Read Full Review
Written on: 29/07/2008 by Lou1 (1 review written)
Placed an order on 22nd July for an exersise bike (online). Delivery date given in first email as Monday 28th. Waited in ALL day, nothing. Checked emails, surprise surprise a new email arrived from Woolworths saying TUESDAY 29th. Have waited in ALL day again....nothing. Apart from ANOTHER email sent this morning saying the order had been despatched and to allow a COUPLE OF DAYS! How vague is that? Phoned the Customer Services. Told me it was down to the couriers. Could you call them I asked?… Read Full Review
Written on: 24/07/2008
i ordered a 32 inch medion tv from www.woolworths.co.uk on 19th july 2008, and woolworths emailed to say it has been despatched, only to be told when phoned by a courier today(a courier that is unknown to me, and apparently not trackable)that it will be tuesday at least before i get it, when i buy online nearly everything is next day, so why the time delay?
a) I don't know what courier is delivering so I cant track it
b) I cannot find a number to telephone for online shopping
c) Email says that… Read Full Review
As rated by our community of reviewers
" VERY BAD DELIVERY SERVICE " Read More
Written by BINNYK
" Awful customer service " Read More
" Not good " Read More
" Worst customer service ever! You'll never get your item!!! " Read More
" Amazing evening dress " Read More
Written by highqualitybuy