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Written on: 16/05/2007 by jj2205 (12 reviews written)
I bought a camera for £29:99, in a half price sale. After 4 weeks the camera developed a fault, and I took it back to the shop. I was told by a supervisor that she could do nothing for me until I had a number to give her from a helpline that Woolworths have. I obtained the number from another assistant and rang them. I explained what the problem was, and I was told to simply take the item back to the shop for a refund or exchange. I informed him that the woman had insisted that she would do… Read Full Review
Written on: 16/05/2007 by Garry C (1 review written)
In today's internet purchasing world, a stores value is based on value for money and whether you can trust them to deliver the right thing on time. I expected more from Woolworths - who have clearly not got their act together on internet shopping. I also bought a kids helmet 2 days ago from an independent, and it arrived today, as expected. This is the level of expectation today for your internet shoppers, and Woolworths is not there yet. If they had sent an email to say it wasn't coming today… Read Full Review
Written on: 09/02/2007 by djeva1 (51 reviews written)
I have always found them to offer good value for money. I have never had a problem with them. There are a whole range of different products to choose from, whether you are looking for cookwear, home furnishings (we bought a couple of giant bean bags for our living room, which was handy, because our room is too small for a sofa), or some electrical appliances, car accessories, toys, baby accessories (carry cots, buggies and clothes), DVD's, plasma TV's, DVD players, CD's, computer games and… Read Full Review
Written on: 25/08/2006 by annoyed27 (1 review written)
I ordered and paid for an MP3 player on the new in store ordering system at Woolworths. It was supposed to be delivered 2 weeks later at a cost of £6 (it was only supposed to take 3-5 days!). The item never turned up despite calls to the recommended call centre. The staff there were pretty clueless and it took a couple of calls before somebody even bothered to contact me. Despite telling me that the item had been lost by parcel force, I have yet to be told when the item will turn up, if at… Read Full Review
Written on: 16/06/2005 by nanicholi (11 reviews written)
I bought an electric saw supplied with four blades for different jobs. A year later I tried to use one of the blades for the first time but it broke as I fitted it. Several months later I sent the broken blade to H.O. and 2 weeks later I had a new set of blades. No guarentee questions, receit demands. We are quick to slate shoddy shopps and services; we should be as quick complimenting them… Read Full Review
Written on: 15/07/2004 by sunnibeami (12 reviews written)
Woolworths is a shop I like going in as it has a bit of everything. Good value for money, plenty of stores around the UK.
Friendly and happy helpful staff.
This is part of the big w company and up to now I have found no faults with either… Read Full Review
Written on: 24/04/2011
I ordered a mobile phone from Woolworths 21 April as it was the best price i could find it on the net £40 cheaper than other well known websites that i usually shop at .
I paid by Paypal received a confirmation email and receipt from Paypal Expected Delivery was 26/04/2011 (Bank holiday weekend) but it arrived the next day nicely packaged including a self address return label and packet incase i wanted to return it ,overall very satisfied with price purchase and fast delivery… Read Full Review
Written on: 24/03/2011
I was worried about buying fro Woolworths.co.uk having read reviews, but went with the notion that people will always write a bad review, but rarely write of a positive transaction.
I found their customer service to be efficient and courteous and the product arrived on time and well packaged. The Item itself is exactly as described, although the instructions could have been slightly clearer.
I found the price was extremely competitive and I would defiantly recommend them… Read Full Review
Written on: 24/02/2011 by easter38 (3 reviews written)
PLACED ORDER 5TH JAN MONEY TAKEN FROM MY ACCOUNT 7TH JAN ORDER EXPECTED 8TH FEB --STILL WAITING -HAVE READ NUMEROUS REVIEWS ON OTHER SITES -SAYING ORDER WAS ACCEPTED AND MONEY TAKEN WHEN ACTUALLY THERE NEVER WAS ANY INTENTION OF SUPPLYING ORDER IN THE FIRST PLACE (WATERFORD CHEST OF DRAWERS) WOULD LOVE TO KNOW HOW MANY PEOPLE HAVE BEEN HAD --AND WHAT WE SHOULD DO ABOUT IT --ANY SUGGESTIONS---IT WOULD HAVE BEEN NICE TO KNOW THE ITEM WAS AVAILABLE WHEN THEY TOOK MY MONEY… Read Full Review
Written on: 24/01/2011 by blutacman (1 review written)
Woolworths Entertainment (their arm for selling DVDs, etc) are serviced by The Hut Group. Woolworths Entertainment were offering an excellent price on a particular DVD box set - much cheaper than Amazon or HMV, and they also offer cashback from Quidco. I ordered and paid for several identical sets, which all advertised a three day despatch date. It's now been over 3 weeks, and whilst a few have been sent, others haven't. Their Customer Services are unable to say when the remainder will be sent… Read Full Review
Written on: 19/01/2011
Had nothing but trouble with my order! First of all placed my order and paid via paypal, then had an answerphone message to tell me it didn't go through and I'd need to re-order! I called to chase my paypal refund, which they said would happen automatically! (It didn't!)
Ordered AGAIN and waited for the estimated delivery date, then called them again to ask where my original refund was, and where my new order was... and they couldn't tell me because it was nearly 5pm and all required… Read Full Review
Written on: 27/12/2010
Its been nearly a month that I'm waiting for my boxed DVD set that was supposed to be my wifes christmas present...... Due the bad weather they have had problems - sorry, but I don't accept this as goods were ordered via amazon after ordering this and they came before christmas. Customer services are non existant - completely hopeless in this day and age - very disappointing altogether… Read Full Review
Written on: 16/12/2010
woolworths.co.uk BUYER BEWARE!
THIS DOESN'T APPEAR TO BE THE WOOLWORTHS WE KNOW (SEE THE HOLDING COMPANY). THEY HAVE GAINED OUR TRUST BY WHAT APPEARS TO BE BUYING A HIGH STREET NAME BUT DO NOT APPEAR TO HAVE THE RESOURCES OR BUSINESS RELATIONSHIPS TO SERVE THE CUSTOMER BASE THAT COME WITH THAT NAME.
My experience? Ordered 1st December to get in early for Christmas. No notification of delays until after order placed. Receiving some of the order bit by bit, but had to cancel 3 items as one… Read Full Review
Written on: 11/12/2010
BEWARE ORDER DELIVERY DATE CHANGES TO SUIT THEM !!!!!!!!!OVERNIGHT
ordered item on 8th paid for delivery by 10th item did not arrive nor 11th now not due until the 13th. More time off work. customer services especially the managers are a joke cant deal with the problem or organize a refund. exactly what are they there for. 48hrs to get a refund as they have got to email another department to refund you even pay pal.
poor communication, poor service, poor delivery service. in all phone calls… Read Full Review
Written on: 02/12/2010
I took advantage of a 'special offer' for an DSi XL. I was given a date for delivery. The item did not arrive that day. Nor did it arrive the day after that, nor the day after that. No communication from Woolworths or Shop Direct Group (owners of the Woolworths brand). When I called there was a refusal to answer even basic questions. After several hours of trying to get details I learned that the company did not have the item it sold me. I have now been offered a higher priced and different… Read Full Review
Written on: 02/12/2010 by creativetags (1 review written)
I ordered a book from them - said on the product page normally despatched within 2 days but 7 days later they still haven't dispatched and now they say I can't cancel because it's being processed. They didn't respond to my first query about when it would be available. If it's cheap, there's a reason… Read Full Review
Written on: 27/11/2010
Ordered on the 21st Of November 2010 via there website, went to track my order today and to my horror nothing was showing, phoned them as the Money had left my Paypal account, was told they have no recollection of my order but have had my money (£36 plus p&p, was told that they were going to investigate, but I have put in a claim with paypal as this is just totally obserd. I have always shopped online and have never encountered this before ever! They asked me for my account number for… Read Full Review
Written on: 18/11/2010
Woolworths should not be allowed to trade... they let all their staff down by dismissing them all before Christmas. Anyone who buys something from this website should think about the tens of thousands of people that they let down that worked for them. The fact that they recklessly ran their company without any thought for their workers. I think its disgusting that Woolworths are still allowed to trade… Read Full Review
Written on: 09/11/2010
Still awaiting a refund. Was not told that the order would not be coming. Have sent countless e-mails to customer services - mostly met with an automated response, sometimes a real life human being will respond but still getting nowhere. So fed up! Please do not use this service, it almost ruined my party!… Read Full Review
Written on: 08/11/2010
Ordered using a discount introductory offer for £20 off first order to new customers. The money was taken straight out my account and kept for a week. My order was cancelled with no notice or any contact from woolworths.
Appalling customer service.
Would not use again or recomend to anyone. Buy from somewhere else, might be a couple of quid more but at least you know you'll get it.
This site will go bust just like the store if they keep treating people this way… Read Full Review
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