Written on: 05/03/2012
ordered a lamp table on fri 2/3/12 guaranteed delivery by foll day as having cancer treatment thro the week. rang up late mon afternoon very angry to be told they could not guarantee delivery it had only just arrived at the depot today and would take still another couple of days to get to me!!!!!! absolutely disgusted. Will write further review about condition of item whenever they deign to deliver. Quite simply would never use or trust this company again!!! LIES LIES LIES Asked for… Read Full Review
Written on: 22/11/2011 by skw1107 (1 review written)
I ordered a present for a friends child and when it came it said for age 6 and over despite saying on their website it was for age 3yrs. I tried to return the item but they never collected it despite me waiting in on 3 occasions for them to come. Managed to get money back after a fight. Stupidly I ordered again with them for christmas presents. They were delivered to the wrong address yet they are saying they won't refund me until they receive the items back. Customer service is diabolical… Read Full Review
Written on: 10/11/2011 by ChubbyCheshire (1 review written)
We ordered some furniture for son's birthday. We came to assemble and found out one whole item was missing. We rang them to be told, it was out of stock an dthey are not getting anymore and have creditted account....but no-one told us ! The bed had no bottom slats, the cupboard had wrong colour doors and fell apart as you tried to assemble. It's all going back, and I won't be placing any future orders !… Read Full Review
Written on: 23/08/2011 by louisepretty (1 review written)
Ordered 4 fancy dress outfits in June 2011. Two arrived promptly with the others being delivered directly from the manufacturer. They have never arrived so I have requested a refund more times than I can remember. Each time I am told my refund will go back to my PayPal account. When I log into my Woolworths account the refund is processed and then promptly cancelled by Woolworths the next day, with a note saying Goods Delivered. I have queried it and they "are looking into it". It seems they… Read Full Review
Written on: 10/12/2010
Bought a sports shirt online. It didnt arrive after a week, so i emailed their customer services. They had no record of my order. I sent them a copy of my order receipt, but they still denied they had received an order. Customer services were slow and not helpful.
Would never use them again!!… Read Full Review
Written on: 13/11/2010
Awful site ordered a ps3 game they cancelled the order without informing me and when i finally log into my account and saw it had been cancelled i rang them to see why my money had not gone back into my paypal account they said it would take 7 days to go back in, it took 9 days to go back in. So ordered on 29th october finally refunded on 13th November. Would never use again… Read Full Review
Written on: 21/04/2009 by edmund john odole (1 review written)
a fantastic shop with nothing that i ever feel worth buying… Read Full Review
Written on: 17/12/2008 by ServiceFinder (10 reviews written)
I liked this store for its sweets and the odd item of baby clothing. But alas that wasn't enough to save it.
… Read Full Review
Written on: 04/06/2008
Simple and easy to use - basically a site to trust and rely on, with quick postage… Read Full Review
Written on: 30/05/2008
I ordered a 32' TV from my local Woolworths. I was told I would receive it by the 22nd May 08 and that the item was in stock. On the 22nd May I received a phone call saying the TV was out of stock but the money £359.10p had been taken out of my account and I could go into the store to get a refund. EASY I went into the store. Lady phoned order people and was told by the gentleman on the phone that the money has not come out of the account, we only take the money out of the account when the… Read Full Review
Written on: 24/05/2007 by lukebradford (1 review written)
They offer a very fast service, and I would recommend them to anyone. My order came earlier than expected. I have also ordered many other things from Woolworths, and the items have always come on time. Entertainment orders are very fast, getting to you within 48 hours. You also receive a text message when your product is in store. A very good system… Read Full Review
Written on: 16/05/2007 by jj2205 (12 reviews written)
I bought a camera for £29:99, in a half price sale. After 4 weeks the camera developed a fault, and I took it back to the shop. I was told by a supervisor that she could do nothing for me until I had a number to give her from a helpline that Woolworths have. I obtained the number from another assistant and rang them. I explained what the problem was, and I was told to simply take the item back to the shop for a refund or exchange. I informed him that the woman had insisted that she would do… Read Full Review
Written on: 16/05/2007 by Garry C (1 review written)
In today's internet purchasing world, a stores value is based on value for money and whether you can trust them to deliver the right thing on time. I expected more from Woolworths - who have clearly not got their act together on internet shopping. I also bought a kids helmet 2 days ago from an independent, and it arrived today, as expected. This is the level of expectation today for your internet shoppers, and Woolworths is not there yet. If they had sent an email to say it wasn't coming today… Read Full Review
Written on: 09/02/2007 by djeva1 (51 reviews written)
I have always found them to offer good value for money. I have never had a problem with them. There are a whole range of different products to choose from, whether you are looking for cookwear, home furnishings (we bought a couple of giant bean bags for our living room, which was handy, because our room is too small for a sofa), or some electrical appliances, car accessories, toys, baby accessories (carry cots, buggies and clothes), DVD's, plasma TV's, DVD players, CD's, computer games and… Read Full Review
Written on: 25/08/2006 by annoyed27 (1 review written)
I ordered and paid for an MP3 player on the new in store ordering system at Woolworths. It was supposed to be delivered 2 weeks later at a cost of £6 (it was only supposed to take 3-5 days!). The item never turned up despite calls to the recommended call centre. The staff there were pretty clueless and it took a couple of calls before somebody even bothered to contact me. Despite telling me that the item had been lost by parcel force, I have yet to be told when the item will turn up, if at… Read Full Review
Written on: 16/06/2005 by nanicholi (10 reviews written)
I bought an electric saw supplied with four blades for different jobs. A year later I tried to use one of the blades for the first time but it broke as I fitted it. Several months later I sent the broken blade to H.O. and 2 weeks later I had a new set of blades. No guarentee questions, receit demands. We are quick to slate shoddy shopps and services; we should be as quick complimenting them… Read Full Review
Written on: 15/07/2004 by sunnibeami (12 reviews written)
Woolworths is a shop I like going in as it has a bit of everything. Good value for money, plenty of stores around the UK.
Friendly and happy helpful staff.
This is part of the big w company and up to now I have found no faults with either… Read Full Review
Written on: 24/04/2011
I ordered a mobile phone from Woolworths 21 April as it was the best price i could find it on the net £40 cheaper than other well known websites that i usually shop at .
I paid by Paypal received a confirmation email and receipt from Paypal Expected Delivery was 26/04/2011 (Bank holiday weekend) but it arrived the next day nicely packaged including a self address return label and packet incase i wanted to return it ,overall very satisfied with price purchase and fast delivery… Read Full Review
Written on: 24/03/2011
I was worried about buying fro Woolworths.co.uk having read reviews, but went with the notion that people will always write a bad review, but rarely write of a positive transaction.
I found their customer service to be efficient and courteous and the product arrived on time and well packaged. The Item itself is exactly as described, although the instructions could have been slightly clearer.
I found the price was extremely competitive and I would defiantly recommend them… Read Full Review
Written on: 24/02/2011 by easter38 (3 reviews written)
PLACED ORDER 5TH JAN MONEY TAKEN FROM MY ACCOUNT 7TH JAN ORDER EXPECTED 8TH FEB --STILL WAITING -HAVE READ NUMEROUS REVIEWS ON OTHER SITES -SAYING ORDER WAS ACCEPTED AND MONEY TAKEN WHEN ACTUALLY THERE NEVER WAS ANY INTENTION OF SUPPLYING ORDER IN THE FIRST PLACE (WATERFORD CHEST OF DRAWERS) WOULD LOVE TO KNOW HOW MANY PEOPLE HAVE BEEN HAD --AND WHAT WE SHOULD DO ABOUT IT --ANY SUGGESTIONS---IT WOULD HAVE BEEN NICE TO KNOW THE ITEM WAS AVAILABLE WHEN THEY TOOK MY MONEY… Read Full Review
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