Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★☆☆☆☆

“Bad! Terrible!”

Written on: 27/06/2013

I bought two beds. But only one bed is deliveried on time. Another one will be delivery on next month. The customer service is really bad. They do not try to deal with the problem. Terrible! Nightmare! One more thing is the sale staff. You cannot believe what they told you, because everythin is lie. Before we try to buy the bed, they promise it is free for installation. But when the bed arrived, it is charged… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 27/06/2013 by ddoyle65 (1 review written)

I purchased a bed on 25th May from Dreams, was told it would take a month. A couple of days later they rang me whilst at my sisters wedding and said they could deliver it sooner. I said I couldn't discuss it now but would ring them Monday to sort it out. After getting the run around between the shop on Wandsworth bridge road and absolutely no response from customer service I was eventually advised in a very cavalier manner that it had been given to somebody else I would have to wait. On… Read Full Review

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★★☆☆☆

“Taken 7 months but got there in the end!!”

Written on: 24/06/2013 by Emmationa (1 review written)

In December 2012, I purchased a crystal bed from the Feltham branch, the sales guys were on me like flies when I first went in, purchased my dream bed and waited for delivery. When my first bed was delivered the guys assembled it, I then had a horrible squeaking noice, I called customer services and they arranged for a second bed to be sent to rectify the problem. The second bed arrived and was found to be damaged (had a dent in the frame), and the same squeaking noise was present, anyway the… Read Full Review

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★☆☆☆☆

“Never buy at Dreams - it is a nightmare!”

Written on: 23/06/2013

Dreams are very polite at the point of selling...As soon as they get your money - they do not care about you whatsoever. never buy any expensive item at Dreams...Customer Service - never bother calling you back, only keep promising to look into your problem or question - but nothing happens. noone care.And they never refund, you can end up with the product you do not like or need... The policy about ''comfort'' exchange in 40 days - is not true. you ll have to take more expensive item if you… Read Full Review

Suzysioux's Comment

Written on: 25/06/2013

This is all absolutely true. We were sold a Tempur mattress - which was awful. We got a comfort exchange agreed, for a higher priced mattress and then we were made to wait another 6 weeks for delivery! Dreadful! Go to John Lewis instead it'll save your sanity!!

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★☆☆☆☆

“Low quality and poor customer service”

Written on: 21/06/2013

I purchased an Amy day bed for my one daughter and was happy with it, so when my other daughter needed a replacement bed I bought another Amy day bed - I wish I hadn't. The second bed is not of the same quality as the first one. After the bed was just over 12 months old the slats started to break/split and when you move, the squeaks. I contacted Dreams customer service and was told that new slats would be sent out - I received them 3 MONTHS later. More slats have since broken and I am still… Read Full Review

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★★★★★

“Caring & efficient. ”

Written on: 21/06/2013

If I ever need any item that Dreams Caerphilly could supply I will definitely return. I am a senior citizen who needed best advice & was given it. I couldnt ask for better quality or service. THANK YOU. … Read Full Review

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★★★★★

“Exemplary Customer Service”

Written on: 20/06/2013

The customer service from placing my order through to delivery was exemplary. Every member of staff I spoke to was polite, and regular updates by email and text kept me, as the customer, fully informed of the progress of my order. I especially appreciated the 4 hour window provided for the delivery time. The 2 delivery agents removed my old bed and mattress, and assembled my new bed professionally, leaving the room clean with minimum disruption. I chose Dreams Company especially due to the… Read Full Review

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★☆☆☆☆

“bunch of lying monkeys”

Written on: 19/06/2013 by nogging (3 reviews written)

Three weeks ago I ordered a bed and mattress from the basingstoke branch. The sells guy confirmed that it would be delivered and assemble it. Well it was delivered today but it wasn't assembled as per prior agreement. When I phoned the store I was told to contact customer services. So I phoned customers service just to be told that the sells guy had not written the information on the order and there was nothing they could do until Friday. So I've got no bed to sleep on. When I asked to… Read Full Review

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★★★★★

“Mattresses”

Written on: 15/06/2013

I ordered 2 single bed memory foam mattresses, on a certain date, only afterward I realised I had put the wrong date as I needed the mattresses 1 week earlier as they were for my holiday cottage. I entered my new date onto the Dreams Web site, and as promised the mattresses were delivered on time on the new date, giving my husband plenty of time to be at the property to receive the delivery. Many thanks to all the Dreams staff, and for the easy to use web page for orders. Marion Morgan… Read Full Review

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★★★★★

“Buying a Bed from Dreams”

Written on: 07/06/2013

I bought a bed from Dreams, but found the mattress to be to hard for my arthritic spine, but the shop were unable change the mattresses before the thirty days,quite understandable! I then contacted the Head of Customer Services who allowed me to go back to the shop and find a more suitable bed, this I duly did. Francis then ordered the new bed without hesitation and I am indebted to him. He could not have been more helpful even though the mistake was mine! I cannot speak highly enough of the… Read Full Review

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★☆☆☆☆

“Gr8 shop assistant, rubbish terms & conditions!!!”

Written on: 04/06/2013 by Crazyjo (1 review written)

Needed a new bed and wanted 1 that was gonna last a long time. we wanted to make sure that we ordered the correct type of bed for us, so off we went to our local store in Cwmbran. The sales assistant greeted us politely and asked us a few questions which resulted in a thorough discussion about what Dreams offered. We were given pillow to try on the beds and were asked to try a variety of beds including pocket sprung, memory foam and latex. We were pleased with all of them but decided after a… Read Full Review

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★☆☆☆☆

“Do not trust this company”

Written on: 27/05/2013 by NickH46 (1 review written)

Dreams as a service provider have failed under every possible condition. Do not stick to delivery dates do not update customer records do not apply promised discounts or refunds have rude and unhelpful delivery staff do not stick to ring ahead procedures The backpain from an old mattress is preferable to using this company. My advice - DON'T look elsewhere. … Read Full Review

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★★☆☆☆

“The Dreams Experience”

Written on: 24/05/2013

As I commented to my friend after dealing with 'Dreams' bedstore.You think you've found the one of your dreams. You are invited in, treated beautifully by an extremely pleasant young man who invites you to lie on the bed whilst he makes you a cup of tea. He doesn't rush you and lets you take your time to savour the moment. So far, so wonderfully good. Top marks there you might think. Once you have decided that this is just what you have been looking for, he makes lots of promises and you sign… Read Full Review

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★★★☆☆

“More of a nightmare than a dream - but sorted out in...”

Written on: 23/05/2013

We purchased a matteress in January under the Comfort Guarantee Scheme. This was delivered on 12 Feb. On 26 Feb. we returned to the store to advise we did not find the mattress comfortable and wished to exchange this. Given there was no other suitable alternative of similar cost, we decided to upgrade payinf £1000.00 +. However, each time they were due to deliver the new mattress, we received a call stating they did not have this in their warehouse. By now months have gone by and it is May!… Read Full Review

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★★★★★

“Octaspring Mistral Mattress At Dreams”

Written on: 22/05/2013

After owning my old mattress for almost 10 years thought it was time for a change, I decided to go for a Octaspring Mistral Mattress and whilst speaking to the very helpful and friendly staff in the store combined with looking through reviews on the internet came to the conclusion this was the mattress for me! From start to finish felt very relaxed and at home whilst in the store, they even made me a cup of coffee.. I was called on the morning off the delivery to let me know what time to… Read Full Review

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★☆☆☆☆

“Unacceptable and outrageous”

Written on: 22/05/2013

I purchased a lucia brown bed from dreams on the 4the march, the bed was IN STOCK when I ordered and paid for it, and got a delivery date of the 25the march, I went in to the shop in southampton and informed them that the sale of the new house was delayed and could I change the date, I was informed that if I did that I would lose the bed?? however I could change the address and the bed would still be mine ( which I thought it was as I ordered it and paid for it when it was in stock), I get a… Read Full Review

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★☆☆☆☆

“Never shop at dreams!!!”

Written on: 22/05/2013

Ordered a tv bed 2 weeks ago at dreams looking forward to receiving are new bed, on two occasions they told us are bed was being delivered, even had a txt from dreams saying your bed is on its way untill day before deluvery date they ring me saying beds not in stock i called customer services they told me the bed has been pulled from sale by the supplyers i have demanded my money back and have to wait 3-5 days!!! Discusting they shouldnt of made out thst i was going to recieve my bed noing i… Read Full Review

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★☆☆☆☆

“Dodgy cancellation policy, no refund despite chasing”

Written on: 17/05/2013 by sayesbury (1 review written)

I ordered a bed in a Dreams store on a Sunday but later decided I wanted to cancel the order. Checking the terms & conditions I was shocked to find you only get 24 hours to cancel otherwise they charge you 20%. That's £400 on a £2000 bed. So I rushed back to the shop on Monday morning to get the order cancelled and refunded. I was then even more shocked to be told the shop cannot / will not do any refunds. I will have to contact their customer service hotline. I did that and was told they… Read Full Review

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★★★★★

“Fantastic service”

Written on: 17/05/2013 by SallyD1969 (1 review written)

I would just like to congratulate you and your team on great customer service. I have received great service from start to finish, with the telephone sales person originally placing the order of the Wentwood bed when there was payment issues your end on line, and organising to get the bed to me on the day I needed despite all available slots thus not being any longer available as the issues had caused a delay in placing my order. The order then arrived exactly on time, having received a… Read Full Review

Rjm2K's Response to SallyD1969's Review

Written on: 21/05/2013

I hope you realise your bed is made from chipboard! Don't sit on the sides too long, the one in the Leeds store broke when one of the staff members did that!

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Rjm2K's reply to Rjm2K's Comment

Written on: 22/05/2013

Also, it's a shame "[name removed] from Southend" who has apparently reviewed the bed on Dreams website doesn't know it's not solid Oak either!

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★☆☆☆☆

“There is no option for 0 stars!”

Written on: 17/05/2013

Terrible from the start! Ordered the Messina bed as is was on offer, now I know why! Paid for the bed and a memory foam mattress in store and when I got the bed on said delivery date they delivered a single bed! Upon checking the order it was a mistake on the salesman's behalf and he did accept fault but still we were without a bed until it was collected and the new bed was delivered a few days later. When we finally received the correct sized bed, we discovered that one of the slats was… Read Full Review

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