Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★☆☆☆☆

“Dusk mattress”

Written on: 13/08/2013

The dusk mattress is the worst mattress I've ever slept on, after a few months you can feel all the springs. Also, the size is smaller than a normal double. So disappointing, won't be using Dreams again… Read Full Review

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★☆☆☆☆

“poor quaility”

Written on: 10/08/2013

awful quality and poor customer service, stay away from dreams bed specialist. dreams sent out inspector to review problems with my bed and stated it was the worst he had ever seen but dreams replied with there is nothing they will do, no replacement or money back and the bed is still under guarentee… Read Full Review

Dreamspete's Comment

Written on: 12/08/2013

Good Morning,

I am sorry to hear that you are unhappy with the service you have received. Do you have your order number so that I can have a look into this for you please?

I look forward to hearing from you.

Sarah @ Dreams.

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Labis2013's Comment

Written on: 12/08/2013

Yes can I just say we have also had exactly same problem with dreams with not just one mattress but two! and they keep saying they will not give money back ! do NOT go to dreams for anything!

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Dreamspete's Comment

Written on: 20/08/2013

Hi

Do you have your order number so that I can look into this for you?

I am sorry that you are unhappy.

Sarah @ Dreams

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Johnsmith81's Comment

Written on: 21/08/2013

order number 888D251045

the inspector said to me it was the worst bed he had ever seen! but dreams said they would do nothing about it. . .
dreams have adviced me to buy a memory foam topper so dreams are basically saying there is something wrong with the bed by giving me there advice but they will do nothing about it. . . even why the bed is still under guarentee. . .

the law state under the sales of goods act 1979 that all items sold should be of satisfactory quality and fit for purpose which this bed isn't. . .

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Johnsmith81's Comment

Written on: 04/09/2013

order number 888D251045

the inspector said to me it was the worst bed he had ever seen! but dreams said they would do nothing about it. . .
dreams have adviced me to buy a memory foam topper so dreams are basically saying there is something wrong with the bed by giving me there advice but they will do nothing about it. . . even why the bed is still under guarentee. . .

the law state under the sales of goods act 1979 that all items sold should be of satisfactory quality and fit for purpose which this bed isn't. . .

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Dreamspete's Comment

Written on: 11/09/2013

Hi,

Thank you for the order number.

I will look into this right away and get back to you.

Sarah @ Dreams

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★★★★★

“ I went into your Oxford Botley store last Saturday...”

Written on: 07/08/2013

I went into your Oxford Botley store last Saturday morning and would like to say that the sales representative Annabell was extremely helpful. She used her knowledge to guide me to making the right choice of mattress to suit me and go with style of bed I had chosen. Please pass on my thanks not only to Annabell but the manager there aswell. … Read Full Review

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★★★★★

“Top rate service in Braintree!”

Written on: 05/08/2013

The helpful & friendly staff at Dreams Braintree organised a complicated delivery of a bed to a Birmingham flat with speed & efficiency. When the delivery end in Birmingham 'lost' the delivery date, Braintree were onto the problem immediately & made sure the bed was delivered as promised on the day agreed. Excellent service - many thanks!… Read Full Review

Dreamspete's Comment

Written on: 07/08/2013

Thank you so much for your lovely comments. We really do appreciate them.

Sarah @ Dreams.

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★☆☆☆☆

“Most awful aftercare service ever experienced”

Written on: 02/08/2013

We bought 1 superking,headboard to fit, 2 double beds, matresses for all, bedside furniture from Ruislip store. The staff there were excellent so all seemed fine. Until you realise as soon as they have your order you are then passed over the customer services. We have had to chase to get the order, when it came we had a bed but no headboard, 2 matresses but no beds. The delivery driver said sorry not my problem go to store. So I have phoned stored 6 times, gone around and around and around… Read Full Review

Dreamspete's Comment

Written on: 07/08/2013

Good Afternoon, I am so sorry to hear that the service you have received has been below standard. Do you have you order number so that I can look into this for you if it has not already been resolved?

I look forward to hearing from you.

Sarah @ Dreams.

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★☆☆☆☆

“staff reflect the middle management..”

Written on: 02/08/2013

I knew a couple of good managers and sales consultant at dreams until they were made redundant to improve the bottom... despite this and knowing the character of my two friends i went anyway. What a mistake! Clearly stressed staff were too busy quoting an obvious script to my mother and i to actually listen to us. The RRP is totally fake and even the apparent 28 days needed per year at full price has an incentive or discount back down to its usual price! I was pushed finance and closed down… Read Full Review

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★☆☆☆☆

“disgusting unprofessional rude”

Written on: 02/08/2013

DREAMS what is it they say "resful night sleep" should be changed to RESTLESS NIGHT'S SLEEP stay awy from DUSK mattress all wire springs rise to top totally unable to sleep on mattress complain to company waste of time, not professional call staff in customer services Benson BEds treat you much better please do not put your hard earned money into this company they do not desrve it… Read Full Review

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★☆☆☆☆

“misleading guarantees ”

Written on: 31/07/2013 by clare3000 (1 review written)

My husband and I spent more than £4672 on an adjustable bed with two single mattresses 4 weeks ago. We bought from Dreams in Guildford. In the store, we asked about the 40 night comfort guarantee. Of course we were told that if we didn't like the mattress for any reason, we would exchange it before 40 nights had expired. What the sale person did not tell us was that if the mattress we swapped to was cheaper than the mattress we were giving up, we would not get a refund of the difference. In… Read Full Review

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★★★★☆

“Great Customer Service & Delivery”

Written on: 30/07/2013 by Ash59 (1 review written)

I ordered a Guest Bed online this month. The price & delivery date I was quoted were both fulfilled. I was particularly pleased with the delivery service. I was updated by email.regarding the order and proposed available delivery slots. pThe guys phoned me on the morning to notify me they were on their way & expected to arrive by 12.30. They actually drove up to the door at 12.05, unpacked the bed, including the truckle bed, then kindly fixed my own headboard to the main bed. Both guys… Read Full Review

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★★★★★

“Dreams great team”

Written on: 27/07/2013

We bought our super king size bed and topper from the croft at Wirral the guys at the shop were very helpfull nothing was to much trouble.we were given a delivery day .Dreams kept in contact by text on the day Of delivery they rang to say they were 40 minutes away arrived on time installed the bed very efficient.The cover for the memory topper had a faulty zip I rang the store they said I could have a new one if I took it to the store no problem. I would recommend Dreams anytime… Read Full Review

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★★★★★

“A Dream Team”

Written on: 26/07/2013

I ordered a double and single Divan for my small cottage from Dreams in Letchworth and I must say that from the moment I ordered it to the time it was delivered the service was superb. Great communication regarding the delivery and the two young lads who delivered the items were a credit to Dreams. They were polite, efficient and extremely helpful which is a delight to see nowadays. It was a tricky job getting the beds in as my cottage is quite small but they were fantastic and just got on with… Read Full Review

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★☆☆☆☆

“Should be called Nightmares! ”

Written on: 25/07/2013 by sandranightmares (1 review written)

Absolute rip-off merchants. Extremely bad service at the Orpington Branch. Their main customer service call centre is even worse. Extremely unprofessional and incompetent. They did not deliver the goods on time and then had the gall to charge us a cancellation fee!! Also incapable of refunding money back, which means I've had to call the incompetent sales team back, wait for ages, be put on hold several times for them to return the money. Dreams??? More like dream on!… Read Full Review

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★☆☆☆☆

“20% Cancellation Fee - Arthurs Daleys”

Written on: 24/07/2013

We ordered a bed, a mattress and a wardrobe totalling £2000. Using their ‘hard sell’, I was rushed into this order as I was told by staff in the store that we would not get a better deal than the deal we were getting and that the items would be gone by next week; we tried to tell them we have not even measured our room yet to see if the items would fit, they said that would not be a problem, they would call us or we could call them with the measurements. Once being reassured, we made… Read Full Review

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★☆☆☆☆

“Horrible customer service!”

Written on: 22/07/2013 by DominikaPanzer (1 review written)

If you value quality or customer service at all DO NOT BUY from Dreams! Horrible customer service, as well as low quality products. I bought a mattress here 1 year and 3 weeks ago, and because I am 3 weeks out of warranty Dreams refuse to help me! I thought I would buy British rather than going to a foreign company like IKEA, but after this service I can see I was completely wrong to do so. Dreams say they pride themselves on customer service, but clearly only care about the bottom line and… Read Full Review

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★★★☆☆

“Problems with two mattresses ”

Written on: 22/07/2013

We bought a king size divan and mattress with a pillow topping from our local Dreams store two years ago, after refurbishment of our main bedroom. The first problem we encountered was that for some reason the order had been cancelled so even though we had received a delivery date, we did not get our bed on time. We had given our old bed to a relative and they had paid for someone to collect it at 9.00 am on the morning of the delivery date we had received from Dreams. Around 10.00 am I… Read Full Review

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★★★★★

“Dreams are the best”

Written on: 21/07/2013

I was quite apprehensive about ordering a bed on the internet ..I searched for ages then when I had an idea of what I wanted and needed I rang DREAMS. The salesman couldn't have been more helpful and indeed managed to interpret what I was trying to explain . I ordered a divan ( it has to slot into a antique bed frame) . I was still nervous if I had done right . I was given a date of delivery . The morning of the delivery arrived & I had a phone call telling me the time it would be here &… Read Full Review

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★☆☆☆☆

“Terrible customer service - AVOID”

Written on: 17/07/2013

We recently bought a bed from Dreams. I have to say now, if you want terrible customer service then you have arrived at the right place. We ordered a new bed for our new home which we were due to move into in 5 weeks or so. When we visited our local Dreams store we mobbed by one of their many sales persons eager to get business. This was to be expected. We found a bed and mattress we liked and we explicitly told Dreams that if we were to place the order through them that they had to guarantee… Read Full Review

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★★★★☆

“Dreams furniture order was a super experience!”

Written on: 17/07/2013 by JoBoo (1 review written)

At Dreams in Weston-super-Mare, my fiance, myself and mum were helped by a super shop assistant and also the manager. We were impressed with how they both let us take time to make our own choices (when looking for a bed) but then they offered useful and helpful advice when we were ready. I bought a display bed in the sale, which was delivered on time and before it had arrived, I received excellent communication regarding this delivery from both the delivery company and Dreams. Although the… Read Full Review

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★★★★★

“Good service, excellent quality item.”

Written on: 12/07/2013 by Rob19621997 (1 review written)

Dreams' delivery staff were great, courteous, friendly, efficient etc, however they forgot to leave the headboard bolts after assembling the bed, no worries though a quick e-mail and they had them with me via courier the next day. The bed itself is probably the most expensive I've ever purchased (although it was marked down from 1,850.00 to 670.00 or so). It is however the most comfortable bed I've ever slept in. Highly recommended… Read Full Review

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★★★★☆

“I recently had to buy a bed for my Aunt, who had been...”

Written on: 12/07/2013

I recently had to buy a bed for my Aunt, who had been seriously ill in hospital. Because of her illness, she could not choose the bed herself and it was at very short notice before she went into sheltered accommodation. The staff at Dreams, Crewe, could not have been more helpful with my plight. They spent time finding me the most appropriate bed which could be delivered in time. The bed arrived, when stated, but was not suitable for my Aunt. Following a further visit to the store the staff… Read Full Review

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