Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★★★★☆

“Great Customer Service & Delivery”

Written on: 30/07/2013 by Ash59 (1 review written)

I ordered a Guest Bed online this month. The price & delivery date I was quoted were both fulfilled. I was particularly pleased with the delivery service. I was updated by email.regarding the order and proposed available delivery slots. pThe guys phoned me on the morning to notify me they were on their way & expected to arrive by 12.30. They actually drove up to the door at 12.05, unpacked the bed, including the truckle bed, then kindly fixed my own headboard to the main bed. Both guys… Read Full Review

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★★★★★

“Dreams great team”

Written on: 27/07/2013

We bought our super king size bed and topper from the croft at Wirral the guys at the shop were very helpfull nothing was to much trouble.we were given a delivery day .Dreams kept in contact by text on the day Of delivery they rang to say they were 40 minutes away arrived on time installed the bed very efficient.The cover for the memory topper had a faulty zip I rang the store they said I could have a new one if I took it to the store no problem. I would recommend Dreams anytime… Read Full Review

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★★★★★

“A Dream Team”

Written on: 26/07/2013

I ordered a double and single Divan for my small cottage from Dreams in Letchworth and I must say that from the moment I ordered it to the time it was delivered the service was superb. Great communication regarding the delivery and the two young lads who delivered the items were a credit to Dreams. They were polite, efficient and extremely helpful which is a delight to see nowadays. It was a tricky job getting the beds in as my cottage is quite small but they were fantastic and just got on with… Read Full Review

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★☆☆☆☆

“Should be called Nightmares! ”

Written on: 25/07/2013 by sandranightmares (1 review written)

Absolute rip-off merchants. Extremely bad service at the Orpington Branch. Their main customer service call centre is even worse. Extremely unprofessional and incompetent. They did not deliver the goods on time and then had the gall to charge us a cancellation fee!! Also incapable of refunding money back, which means I've had to call the incompetent sales team back, wait for ages, be put on hold several times for them to return the money. Dreams??? More like dream on!… Read Full Review

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★☆☆☆☆

“20% Cancellation Fee - Arthurs Daleys”

Written on: 24/07/2013

We ordered a bed, a mattress and a wardrobe totalling £2000. Using their ‘hard sell’, I was rushed into this order as I was told by staff in the store that we would not get a better deal than the deal we were getting and that the items would be gone by next week; we tried to tell them we have not even measured our room yet to see if the items would fit, they said that would not be a problem, they would call us or we could call them with the measurements. Once being reassured, we made… Read Full Review

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★☆☆☆☆

“Horrible customer service!”

Written on: 22/07/2013 by DominikaPanzer (1 review written)

If you value quality or customer service at all DO NOT BUY from Dreams! Horrible customer service, as well as low quality products. I bought a mattress here 1 year and 3 weeks ago, and because I am 3 weeks out of warranty Dreams refuse to help me! I thought I would buy British rather than going to a foreign company like IKEA, but after this service I can see I was completely wrong to do so. Dreams say they pride themselves on customer service, but clearly only care about the bottom line and… Read Full Review

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★★★☆☆

“Problems with two mattresses ”

Written on: 22/07/2013

We bought a king size divan and mattress with a pillow topping from our local Dreams store two years ago, after refurbishment of our main bedroom. The first problem we encountered was that for some reason the order had been cancelled so even though we had received a delivery date, we did not get our bed on time. We had given our old bed to a relative and they had paid for someone to collect it at 9.00 am on the morning of the delivery date we had received from Dreams. Around 10.00 am I… Read Full Review

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★★★★★

“Dreams are the best”

Written on: 21/07/2013

I was quite apprehensive about ordering a bed on the internet ..I searched for ages then when I had an idea of what I wanted and needed I rang DREAMS. The salesman couldn't have been more helpful and indeed managed to interpret what I was trying to explain . I ordered a divan ( it has to slot into a antique bed frame) . I was still nervous if I had done right . I was given a date of delivery . The morning of the delivery arrived & I had a phone call telling me the time it would be here &… Read Full Review

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★☆☆☆☆

“Terrible customer service - AVOID”

Written on: 17/07/2013

We recently bought a bed from Dreams. I have to say now, if you want terrible customer service then you have arrived at the right place. We ordered a new bed for our new home which we were due to move into in 5 weeks or so. When we visited our local Dreams store we mobbed by one of their many sales persons eager to get business. This was to be expected. We found a bed and mattress we liked and we explicitly told Dreams that if we were to place the order through them that they had to guarantee… Read Full Review

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★★★★☆

“Dreams furniture order was a super experience!”

Written on: 17/07/2013 by JoBoo (1 review written)

At Dreams in Weston-super-Mare, my fiance, myself and mum were helped by a super shop assistant and also the manager. We were impressed with how they both let us take time to make our own choices (when looking for a bed) but then they offered useful and helpful advice when we were ready. I bought a display bed in the sale, which was delivered on time and before it had arrived, I received excellent communication regarding this delivery from both the delivery company and Dreams. Although the… Read Full Review

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★★★★★

“Good service, excellent quality item.”

Written on: 12/07/2013 by Rob19621997 (1 review written)

Dreams' delivery staff were great, courteous, friendly, efficient etc, however they forgot to leave the headboard bolts after assembling the bed, no worries though a quick e-mail and they had them with me via courier the next day. The bed itself is probably the most expensive I've ever purchased (although it was marked down from 1,850.00 to 670.00 or so). It is however the most comfortable bed I've ever slept in. Highly recommended… Read Full Review

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★★★★☆

“I recently had to buy a bed for my Aunt, who had been...”

Written on: 12/07/2013

I recently had to buy a bed for my Aunt, who had been seriously ill in hospital. Because of her illness, she could not choose the bed herself and it was at very short notice before she went into sheltered accommodation. The staff at Dreams, Crewe, could not have been more helpful with my plight. They spent time finding me the most appropriate bed which could be delivered in time. The bed arrived, when stated, but was not suitable for my Aunt. Following a further visit to the store the staff… Read Full Review

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★★★★★

“Excellent Service From Start to Finish”

Written on: 11/07/2013

I would just like to say what an excellent service I received from the Dream Beds order and delivery service. We visited the Dreams store on Oxford Road, Reading and the gentleman there was very helpful and polite. Although we purchased the beds (with pocket spring mattresses) online, it was due to our pleasant experience in the shop. I bought two double beds which was very straightforward. On the delivery day, a gentleman called me in the morning to confirm the delivery time. He arrived as… Read Full Review

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★★★★☆

“Missing Parts from an order”

Written on: 11/07/2013 by Clem999 (1 review written)

Firstly l must say that over all we are happy with the bedroom furniture that we brought from Dreams. From the start the sales team in the store were very helpful took their time in dealing with our large order for two bedrooms, in fact they went past the stores closing time to process the order. The order was dealt with in two parts and the first part was delivered in good time, but there were four chest drawer handles missing and when the second part arrived some time later there were three… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 11/07/2013 by graham1644 (2 reviews written)

Customer service from point of sale on the internet, through email, delivery of items, and follow up service is the best I have seen from a UK company in a long time. Staff all very friendly and helpful and call back regularly regarding the items and times of delivery. When 1 item was marked, they replaced it with a higher priced item at no extra cost and fitted it free also. I am delighted with the positive and friendly support at Dreams and have no hesitation in recommending them to others… Read Full Review

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★☆☆☆☆

“BAD EXPERIENCE”

Written on: 04/07/2013

I PURCHASED A DOUBLE DIVAN/MATTRESS FROM DREAM'S IN FEBRUARY 2012. AFTER JUST 4MONTHS THE MATTRESS HAD SAGGED AND WE COULD FEEL THE SPRINGS!!! DREAMS REPLACED THE MATTRESS IN AUGUST 2012. BUT UNFORTUNATELY THE REPLACEMENT MATTRESS HAS GONE EXACTLY THE SAME!! DREAMS SENT OUT AN INSPECTOR WHO LAID A PLUMB LINE ACROSS THE MATTRESS AND THEN MEASURED THE SAGGED AREA.WE CONTACTED THE OFFICER OF FAIR TRADING WHO ADVISED US TO WRITE TO DREAM'S (WHICH WE DID) WE THEN RECEIVED A LETTER FROM THEM… Read Full Review

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★☆☆☆☆

“Bad! Terrible!”

Written on: 27/06/2013

I bought two beds. But only one bed is deliveried on time. Another one will be delivery on next month. The customer service is really bad. They do not try to deal with the problem. Terrible! Nightmare! One more thing is the sale staff. You cannot believe what they told you, because everythin is lie. Before we try to buy the bed, they promise it is free for installation. But when the bed arrived, it is charged… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 27/06/2013 by ddoyle65 (1 review written)

I purchased a bed on 25th May from Dreams, was told it would take a month. A couple of days later they rang me whilst at my sisters wedding and said they could deliver it sooner. I said I couldn't discuss it now but would ring them Monday to sort it out. After getting the run around between the shop on Wandsworth bridge road and absolutely no response from customer service I was eventually advised in a very cavalier manner that it had been given to somebody else I would have to wait. On… Read Full Review

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★★☆☆☆

“Taken 7 months but got there in the end!!”

Written on: 24/06/2013 by Emmationa (1 review written)

In December 2012, I purchased a crystal bed from the Feltham branch, the sales guys were on me like flies when I first went in, purchased my dream bed and waited for delivery. When my first bed was delivered the guys assembled it, I then had a horrible squeaking noice, I called customer services and they arranged for a second bed to be sent to rectify the problem. The second bed arrived and was found to be damaged (had a dent in the frame), and the same squeaking noise was present, anyway the… Read Full Review

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★☆☆☆☆

“Never buy at Dreams - it is a nightmare!”

Written on: 23/06/2013

Dreams are very polite at the point of selling...As soon as they get your money - they do not care about you whatsoever. never buy any expensive item at Dreams...Customer Service - never bother calling you back, only keep promising to look into your problem or question - but nothing happens. noone care.And they never refund, you can end up with the product you do not like or need... The policy about ''comfort'' exchange in 40 days - is not true. you ll have to take more expensive item if you… Read Full Review

Suzysioux's Comment

Written on: 25/06/2013

This is all absolutely true. We were sold a Tempur mattress - which was awful. We got a comfort exchange agreed, for a higher priced mattress and then we were made to wait another 6 weeks for delivery! Dreadful! Go to John Lewis instead it'll save your sanity!!

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