Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★☆☆☆☆

“Miss sold a mattress”

Written on: 26/12/2013 by Tempur1 (1 review written)

We recently brought a tempur cloud 22 deluxe mattress. However dreams delivered us an old discontinued tempur model, in the hope we wouldn't realise! When confronting the store they admitted to miss selling it, but dismissed any suggestions of replacing it and sending us the mattress we actually tried out in store. The store were dismissive and so where the customer service team. We are in the process of escalating to senior management. Just be careful when you buy something from there and… Read Full Review

Tempuruk's Response to Tempur1's Review

Written on: 30/12/2013

You can also call Tempur Customer Services who may be able to assist you in this matter. Please explain that your call is in connection to a comment left on The Review Centre and they will be able to refer to the email I am about to send them.

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★★★★★

“Amazing Customer Service”

Written on: 25/12/2013

Ordered a bed and received all delivery instructions. It was explained that I would receive a call on the morning of delivery to inform me of my time slot for delivery. I received this call before 8.30 am as explained and was informed 9.30-11.30am. My bed was delivered at 9.45am by two very polite and professional delivery men. They even asked if I wanted them to take their shoes off! They put the bed together as requested and removed all packaging and took this with them. Excellent customer… Read Full Review

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★★★☆☆

“Pillow ”

Written on: 24/12/2013 by rickharris (2 reviews written)

I recently purchased a pillow from Dreams, although the pillow was good for 2-3 months after a few washes the material inside became very hard and almost crunchy. The pillow was cheap (under £20) so I didn't expect too much but ideally it would have lasted longer. Think i'll be shopping elsewhere next time… Read Full Review

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★☆☆☆☆

“AWFUL - I would NEVER buy a bed from Dreams again”

Written on: 18/12/2013

We ordered our bed from Dreams at the end of October worth over £1000 and were told that it would be in the depot on 15th November and we should call then to arrange delivery. We paid for the bed in full on 29th October. When we called on 15th Nov we were told that the bed had arrived but needed to be logged and we needed to call back. When we called back that same day, we were told that in fact, the bed hadn't arrived and wouldn't be in the depot until 6th December - we would have ordered… Read Full Review

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★★★★★

“After Sales Service”

Written on: 25/11/2013 by chrishelen43 (1 review written)

We purchased a new bed from the Dreams range and it was delivered on the agreed date and carried to the room and assembled. After 30 days we felt that we required a slightly softer mattress so we contacted Dreams After Sales team and arranged a "swop" for a softer mattress although this was more expensive. We paid the extra, arranged a swop date and again this date was met on time. We initially had some problems with the new mattress but we had much help and support from the After Sales team… Read Full Review

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★☆☆☆☆

“Dreams - A Joke Company with a fake Price Promise...”

Written on: 21/11/2013

Well.....I rarely write reviews of my experiences with companies but this was so frustrating that I had to warn others. Firstly, my situation was that I had previously bought a mattress and bed from Dreams 5 years ago, and I took out the extra 10 year warranty at the time. The supporting metal slots on my frame snapped on my bed, and my mattress sunk on one side so I called them, and they had to get someone to come out to evaluate. The guy who was a contractor was actually very nice and… Read Full Review

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★☆☆☆☆

“A complete waste of time”

Written on: 18/11/2013

Placed an order for bedroom furniture online back in October. The delivery company called last week to arrange delivery but only had one of the items so I rang Dreams to enquire what had happened. They promised to get back to me that day or day after. They didn't. I rang the following day to be told "it's bad news" - despite having ordered both items only one had been sent through, and it would be another 5 weeks for delivery for the second. I was offered some money off only after enquiring… Read Full Review

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★★★☆☆

“Sleep at last”

Written on: 17/11/2013

We bought a mattress which turned out to be totally unsuitable. We had to appeal to the better nature of Dreams as we had passed the Comfort Guarantee deadline and we desperately wanted to return it. We struggled a bit at first to get anyone to help us. We found a Dreams employee who was willing to listen. As a result of this persons intervention & understanding we resolved the issue and received a replacement mattress. Thank you we can have a decent night's sleep at last… Read Full Review

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★☆☆☆☆

“The worst experience ever!”

Written on: 16/11/2013

Our experience in Wolverhampton Dreams store was the worst we have ever had with any company. First of all, when we bought our bed we asked to deliver it in a few days and paid £40 for that. We never got our bed delivered on the arranged date and when we went back into the store to sort it out, they were rude and ignorant(seemed like we weren't the first people they've done this too), they openly lied to us saying that they delivered it but no-one was home even thought we had been waiting for… Read Full Review

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★☆☆☆☆

“Lied to a lone, disabled customer”

Written on: 14/11/2013 by SarahForbes (2 reviews written)

I'm sitting here sobbing my heart out because I'm trying to get an adjustable bed delivered that I paid for three months ago (August). I'm registered disabled and need this bed to help relieve some of my pain. I've been lied to, directly lied to, by two members of staff at the Oldbury store and just can't trust anyone there anymore. I should have known not to trust the Oldbury store when the saleswoman tried to trick me into signing up to a marketing service (I asked if it was marketing, she… Read Full Review

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★☆☆☆☆

“Its really Horrible Dream :(”

Written on: 11/11/2013 by soniyarane (1 review written)

I spent around 1300£ in store for 2 mattresses. I bought Zen Rejuvenate Pocket Spring mattress from Store.We bought Rejuvenate after lying on the instore mattress and finding it to be comfortable. After delivery on first night I could not sleep on this mattress it was so uncomfortable and firm. How can actual mattress be so different from the one instore? When I contacted store, they said its 40 days guarantee and I can exchange this in 40 days. But its not straight forward, I will have to… Read Full Review

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★☆☆☆☆

“in your dreams”

Written on: 31/10/2013 by chopit (1 review written)

on day of delivery the delivery drivers put bed together it didn't sit properly so they ordered a new one, on the day the delivery drivers asked to see the bed and asked why we were having a replacement I told them, they asked to look at it and they said it just needed adjusting and took the mick out of the other drivers, so they adjusted it ok now it sits ok at the bottom but the left side of the ottoman bed and the top is slightly raised and when the bed is up the pistons are not in line and… Read Full Review

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★☆☆☆☆

“very poor quality”

Written on: 31/10/2013 by nmcc (1 review written)

I bought a kingsize bed last year, from a North of Ireland shop, had the bed a few months when things started going wrong,everytime you turn in the bed it creaks and thumps, it sounds like a 90 year old bed. I contacted customer services who sent out 2 men, 1 off these pushed his fist into the matteress,then said a report would follow, alas no report,so I contacted customer services again who told me the men found the bed to be fine,this is untrue,the quality off the bed is pathetic, i would… Read Full Review

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★☆☆☆☆

“Dreams- more like nightmares!”

Written on: 29/10/2013 by Williams84 (1 review written)

We purchased a divan bed from Dreams in February 2012. We spent £1000 on the mattress alone. After having it a few months we noticed there were dips in the bed that didn't disappear. I am 8.5 stone and my husband is 13 stone so not overweight. We had taken out the 10 year warranty and called dreams who sent out an inspector. The inspector agreed that the bed should not be doing this and authorised a replacement mattress. We received the replacement mattress and have since had the same… Read Full Review

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★☆☆☆☆

“no quality and a design fault !”

Written on: 22/10/2013 by martin1123 (1 review written)

i bought a venice bed in july last year which looked nice on arrival.3 days later the footend of the bed broke ! phoned customer service and fair enough they were helpfull.the fitters came out in august and changed the footend and upgraded to spung slat as they said this happens with all these beds ! it has since happened again (2 months over the 12 month guarentee) i went to a local store and the sales person told me that they have withdrew this bed as this is a design fault.so i rang customer… Read Full Review

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★☆☆☆☆

“Rubbish Company”

Written on: 21/10/2013 by Winston42 (1 review written)

Ordered Bedroom furniture 11 weeks ago and paid £2233 in full on ordering,And still waiting! been told three times it's on the ship (It's from Germany)been into the Oxford store and they tell us it's on the way. We ask if and when it is Delivered and it is damaged what happens then. They told us the part can be replaced in two to three days!!!! This Company is very very bad and I would build my own furniture and sleep on the floor than ever buy anything from this company again How they are… Read Full Review

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★☆☆☆☆

“Quality is not included. Only a dream”

Written on: 17/10/2013 by GeofK (1 review written)

I purchased a Leather Manhattan Double bed from Dreams in June 2013 which turned up on time and delivered by helpful guys. Initially pleased with the bed but after less than two months it had worn through around the edges of the leather on the base and the drawers in a number of places. Okay these things happen so I reported it to the store who said all thru Homeserve via head office etc and they will be in touch. They did eventually make contact - after chasing them up! They came out and… Read Full Review

Dreamspete's Response to GeofK's Review

Written on: 18/10/2013

Hi,

I am sorry to hear of the service you received. I have already replied to your other post and hope that you will email us with your order number and 'trust pilot' in the subject line.

I look forward to hearing from you.

Sarah @ Dreams

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★☆☆☆☆

“Dreams Beds - Appalling service - will never use again”

Written on: 13/10/2013 by JenniferLesley (1 review written)

Ordered an electric bed for 89 year old father from Dreams - spent almost £2,600 on bed and accessories. No one told us the delivery would be via 2 different suppliers - one for the base & the other for the mattress. This in itself should not have been a problem if Dreams co ordinate the delivery, but they do not. They just let the deliveries come separately. Will not go in to the long saga of many calls to try & sort out the delivery but the end result is that the base has turned up 5 weeks… Read Full Review

Dreamspete's Response to JenniferLesley's Review

Written on: 16/10/2013

Hi

I am sorry to hear of the service you have received.

If you would like to email us with the order number and subject as review centre then I will get this looked into for you asap.

I look forward to hearing from you.

Sarah @ Dreams

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Jenniferlesley's reply to Dreamspete's Comment

Written on: 16/10/2013


Order number 115A003535
Subject - Review Centre
I have already e mailed customer services about this on 9/10/13 and received a pretty bland response from a person called Sunny Bhayani. My two e mails detail the full extent of my compliant if you wish to read them.
Thank you



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Dreamspete's reply to Jenniferlesley's Comment

Written on: 18/10/2013

Thank you, I will get this looked into and come back you straight away.

Sarah @ Dreams

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★☆☆☆☆

“IF YOU WANT QUALITY DREAMS ARE NOT THE PLACE TO SHOP”

Written on: 13/10/2013

paid for bed frame to be put together this was done by the van drivers who were not skilled in this at all. Bed wobbly had to get it inspected and then they sent another 2 clowns who were as competent as the first 2 so don't listen to the lies about skilled workers put the bed together. This poor quality work led to the bed frame buckling and the wood splitting and the bed collapsing. Now I have to pay over £100 to get a report from a firm chosen by Dreams in order to get a refund-… Read Full Review

Dreamspete's Comment

Written on: 18/10/2013

Hi

I am sorry to hear of the service you have received.

If you would like to email us with the order number and subject as review centre then I will get this looked into for you asap.

I look forward to hearing from you.

Sam @ Dreams

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★★★★★

“Excellent experience beginning to end!”

Written on: 09/10/2013 by Bethrichardson35 (3 reviews written)

I bought a bed frame, mattress and pillow as I was moving to my new home. The process was great, from the moment we got in - the salesperson wasn't too pushy, the products recommended are simply perfect and that is 6 month after the purchase, everything is still perfect. As I insisted on top range I did pay accordingly but nothing remotely as what I wound have paid in a different shop. I got 2 pillow (£90 worth each) free as part of my purchase and got a repayment scheme of 0% interest for 3… Read Full Review

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