Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★☆☆☆☆

“Dreams Shocking Service”

Written on: 17/02/2014 by DreamBedsAreShocking (1 review written)

Ordered In Store and was charged £39.99 delivery. If however I order online delivery would be free! I Called customer services to get a refund ( I found a better product in John Lewis) only to be told had I ordered online I would eligible, in-store however I am not. Sharp practice selling - top tip, avoid like the plague… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 10/02/2014 by Brian_F (1 review written)

I paid £1700 for a mattress which the Dreams did not deliver on the agreed delivery date - agreed in writing and confirmed by email. My parnter stayed at home on the delivery date, despite this meaning she lost money from her business. Dreams refuse to give us a refund despite not delivering the product. They also lied to my partner saying I had agreed a different date for the delivery - which I did not - and blamed her for not communicating with me. Needless to say we are disgusted and… Read Full Review

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★☆☆☆☆

“A dreadful, complacent company”

Written on: 03/02/2014

I was given different prices (80 pounds difference) and delivery dates (3 weeks difference) by 2 different sales people on consecutive days. When I reported this to the store manager, he was defensive and didn't ask for any details. After paying I was told to ring store if I wanted disposal of old bed. It was impossible to get through to store and eventually had to go in person. Then found out delivery day had been changed to one which didn't suit - manager complained about antiquated… Read Full Review

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★☆☆☆☆

“Unhelpful and Ignorant Staff”

Written on: 31/01/2014 by James140 (1 review written)

Purchased Ottoman storage bed 18 months ago, piston have gone, contacted Service Department arranged for engineer to call. He arrived on the day and time agreed fitted wrong size pistons bed frame now sitting in an erect position (Jammed) mattress left leaning against the wall. Contacted Customer Service three telephone calls got nowhere, third and last call made the member of staff was full of promises was going to contact Distribution Centre held on telephone for 25 minutes then after the… Read Full Review

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★☆☆☆☆

“Extremely Rude Staff, Terrible After Sales Service”

Written on: 31/01/2014 by othmanbalache (1 review written)

Walked into the Edmonton branch with my wife and son, spent some time with sales guy (Glen) tried a couple of beds and mattresses then sat down to discuss the bed which we were interested in. I have Kyphosis and have been suffering from back pain for 5 years hence I had lots of questions about the types of mattress. The base I wanted with the Ottoman option was only available in double and we have a King Size bed at home. I wasn't convinced it was going to be big enough although we tried some… Read Full Review

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★☆☆☆☆

“Store Customer Care Rubbish”

Written on: 27/01/2014 by csukdems (1 review written)

I bought the Montreal Telly bed from Caerphilly and must say it is fabulous, I recommended it to my Son who also bought one. Boxing Day I went to Dreams again and bought a double bed, I was unsure of the headboard but was not told they did it in different colours, I managed to change the colour but am still unhappy with the headboard, Mainly the style Today I phoned the store and asked if i could return the the headboard when delivered and exchange it for a more expensive metal headboard. I was… Read Full Review

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★☆☆☆☆

“Dont Buy A TV Bed”

Written on: 22/01/2014

On buying a TV bed The Montreal, we were assured on delivery the bed would be assembled which was done and the TV cables and electrics would be connected in fact we were encouraged to buy a DVD player as well and that all would be istalled as well the delivery people do not do any of this connection work and we were left with a TV bed with no working TV as although HDMi cables are supplied the bed assemblers do not connect ariel cables or any electrical devices. We were told by the salespeople… Read Full Review

Craigarmstrong's Comment

Written on: 22/02/2014

I worked for dreams and you only get to see tv going up and down you have to tune it in and connect your dvd/sky all by yourself

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★☆☆☆☆

“Bed collapses within a year”

Written on: 14/01/2014 by anacardiff (1 review written)

I bought a bed from dreams in Cardiff for my 3 year old daughter. it was the rejuvenate P- t 1 drawer biscuit single bed. The divan part ot the bed collapsed within a year. It was very poorly constructed with a very thin plywood that couldn't support the heavy mattress. I m very disappointed. It was a very expensive bed. I paid £827 pounds for it in 2012 and it only lasted for a year. I have contacted dreams customer service and they asked to c pictures. I have sent them some photoes and I m… Read Full Review

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★☆☆☆☆

“GURANTEE AS ITS OWN MIND”

Written on: 12/01/2014 by VIKash (1 review written)

fAULTS ALL ROUND ON BED AFTER 12MONTHS...................................................## rUBBISH I have tried get someone to listen me but no care at Dreams. This is a serious complaint about bed i have bought in may of 2012. After waiting for my order for 3 months at the start with series of problems. My main LINDALE KINGSSIZE bed had dipped on both sides at the head of the bed after just one and half years. Lucky i had a 10 year guarantee. Which once inspected said was within… Read Full Review

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★★★★★

“Superb service for new Revitalise K P/T 2 Drawer bed”

Written on: 08/01/2014 by chrishicko (1 review written)

I had been sleeping badly and my daughter told me that as my bed was 30 years old I should get going. I wnet To Dreams in Bognor Regis on her advice. I was met by an excellent salesman who steered me round the showroom and I tried many matresses. My final choice was made and it was reduced. Brilliant. Quick delivery and removal of old bed down the stairs and outside where I could take to the tip. My sleep is now excellent with a different feel to the whole night. Super bed, super service and… Read Full Review

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★☆☆☆☆

“NEVER TRUST DREAMS THEY WILL RIP YOU OFF”

Written on: 30/12/2013 by SMIT6789 (1 review written)

spent over 1500 on mattress and bed around two years ago, shortly after getting the mattress it was faulty the latex topper came away and the bed dipped servery on both sides, the only way to describe how it felt to sleep in was you felt you had to constantly hold yourself in a position as to not end up rolling out of bed, we had a technician who said after 6 months the dipping in the mattress was acceptable, it was 2mm off the 40mm tolerance!! after spending nearly £900 on a mattress we were… Read Full Review

Roehampton's Response to SMIT6789's Review

Written on: 14/03/2014

I had a similar problem with the Zen Revitalise I think it is called. It was heaven for the first few months. But after 7 months it dipped severely. I got an engineer in and it was just a few mm off of being over the tolerance. Got a nasty letter saying that if I wanted the mattress inspected again I would have to pay for the engineer to come. On the plus side - I see that a lot of Dreams stores are being closed down. I am not surprised. Avoid

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★☆☆☆☆

“Terrible”

Written on: 30/12/2013 by kimsadler (1 review written)

Bought a bed and mattress and told by sales manager that it came with a 20 year guarantee on both items. Spent £3000 and bed delivered. Went to register 'guarantee' and was told it was only for the mattress and and was for 10 years descending in value. Many phone calls later we have our guarantee in writing but had to fight for it. Appalling service, would not recommend and if you have bought a bed with a guarantee I would check it!… Read Full Review

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★☆☆☆☆

“WAS TOLD BED WAS TERRIBLE .... BY THEM !!”

Written on: 27/12/2013 by GeofD (13 reviews written)

WENT TO BUY A BED I FOUND ON THE INTERNET, AT MY LOCAL STORE. WAS TOLD IT WAS NOT FOR EVERY NIGHT USE, BUT THEY HAD A SIMILAR BED THAT WOULD DO THE JOB. GUESS WHAT, WAS £100 DEARER, WHAT A SURPRISE !! PLUS THEY IN STORE, CHATGED FOR DELIVERY,WHILE ON THE INTERNET IT STATED FREE DELIVERY AND THAT CREDIT WAS ONLY AVAILABLE OVER SIX MONTHS. DREAMS BEDS ARE A JOKE.. WENT NEXT DOOR TO A REAL BED RETAILER AND PAID THEM CASH FOR A BED WITHIN MY BUDGET… Read Full Review

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★☆☆☆☆

“Miss sold a mattress”

Written on: 26/12/2013 by Tempur1 (1 review written)

We recently brought a tempur cloud 22 deluxe mattress. However dreams delivered us an old discontinued tempur model, in the hope we wouldn't realise! When confronting the store they admitted to miss selling it, but dismissed any suggestions of replacing it and sending us the mattress we actually tried out in store. The store were dismissive and so where the customer service team. We are in the process of escalating to senior management. Just be careful when you buy something from there and… Read Full Review

Tempuruk's Response to Tempur1's Review

Written on: 30/12/2013

You can also call Tempur Customer Services who may be able to assist you in this matter. Please explain that your call is in connection to a comment left on The Review Centre and they will be able to refer to the email I am about to send them.

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★★★★★

“Amazing Customer Service”

Written on: 25/12/2013

Ordered a bed and received all delivery instructions. It was explained that I would receive a call on the morning of delivery to inform me of my time slot for delivery. I received this call before 8.30 am as explained and was informed 9.30-11.30am. My bed was delivered at 9.45am by two very polite and professional delivery men. They even asked if I wanted them to take their shoes off! They put the bed together as requested and removed all packaging and took this with them. Excellent customer… Read Full Review

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★★★☆☆

“Pillow ”

Written on: 24/12/2013 by rickharris (2 reviews written)

I recently purchased a pillow from Dreams, although the pillow was good for 2-3 months after a few washes the material inside became very hard and almost crunchy. The pillow was cheap (under £20) so I didn't expect too much but ideally it would have lasted longer. Think i'll be shopping elsewhere next time… Read Full Review

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★☆☆☆☆

“AWFUL - I would NEVER buy a bed from Dreams again”

Written on: 18/12/2013

We ordered our bed from Dreams at the end of October worth over £1000 and were told that it would be in the depot on 15th November and we should call then to arrange delivery. We paid for the bed in full on 29th October. When we called on 15th Nov we were told that the bed had arrived but needed to be logged and we needed to call back. When we called back that same day, we were told that in fact, the bed hadn't arrived and wouldn't be in the depot until 6th December - we would have ordered… Read Full Review

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★★★★★

“After Sales Service”

Written on: 25/11/2013 by chrishelen43 (1 review written)

We purchased a new bed from the Dreams range and it was delivered on the agreed date and carried to the room and assembled. After 30 days we felt that we required a slightly softer mattress so we contacted Dreams After Sales team and arranged a "swop" for a softer mattress although this was more expensive. We paid the extra, arranged a swop date and again this date was met on time. We initially had some problems with the new mattress but we had much help and support from the After Sales team… Read Full Review

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★☆☆☆☆

“Dreams - A Joke Company with a fake Price Promise...”

Written on: 21/11/2013

Well.....I rarely write reviews of my experiences with companies but this was so frustrating that I had to warn others. Firstly, my situation was that I had previously bought a mattress and bed from Dreams 5 years ago, and I took out the extra 10 year warranty at the time. The supporting metal slots on my frame snapped on my bed, and my mattress sunk on one side so I called them, and they had to get someone to come out to evaluate. The guy who was a contractor was actually very nice and… Read Full Review

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★☆☆☆☆

“A complete waste of time”

Written on: 18/11/2013

Placed an order for bedroom furniture online back in October. The delivery company called last week to arrange delivery but only had one of the items so I rang Dreams to enquire what had happened. They promised to get back to me that day or day after. They didn't. I rang the following day to be told "it's bad news" - despite having ordered both items only one had been sent through, and it would be another 5 weeks for delivery for the second. I was offered some money off only after enquiring… Read Full Review

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