Dreams Beds Reviews

★★☆☆☆
1.9 / 5
24% of users recommend this
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Dreams Beds

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★☆☆☆☆

“Terrible communcation of delivery time.”

Written on: 01/05/2014

No call to give delivery slot (after their website promises you will receive details of your slot by 10.30am). After chasing them myself (and then waiting 2 further hours for them to call me back) I finally found out my slot at lunchtime, and this was to be a 5-6 slot. Staff members didn't seem bothered that I hadn't been contacted when I should have been. Delivery finally arrived at 8.45pm - the first I knew of it being so late was when they turned up at the door, no courtesy call to say it… Read Full Review

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★☆☆☆☆

“This company will rip you off big time. They ask you...”

Written on: 30/04/2014 by wilko50 (9 reviews written)

This company will rip you off big time. They ask you to sign a disclaimer stating you cant have a refund. The company is a sham and the products are of extremely poor quality. Delivery was a joke. A man and a van(no dreams vehicle) old transit, turned up with 2 guys that could not speak English. After fumbling around and knocking the smoke alarm of the ceiling they dumped the mattress upstairs. We realized we had been conned by this shower, make sure you are not. … Read Full Review

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★★☆☆☆

“too pushy”

Written on: 31/03/2014 by HaileeSheridan395 (1 review written)

We were looking for a new mattress and from the second we walked through the door we were jumped on ! The salesman followed us around the store and would not leave us alone. I know they probably work on commission on sales but this hard sale only puts people off, so therefore no sale ! I am sure many people feel like this and just prefer to be left and then approached if need help. We went to Bensons totally different experience and a joy to buy from… Read Full Review

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★☆☆☆☆

“Dreams only publish good reviews...beware.”

Written on: 25/03/2014 by Tonydark (1 review written)

I recently purchased a bed from Dreams which is okay. I was unhappy with the service and when emailed to write a review I did. Shabby firm emailed back saying: Our staff have read your review and value your contribution, even though it did not meet all of our website guidelines. Thanks for sharing and we hope to publish your review next time. Presumably the guideline is that the review is positive… Read Full Review

Rjm2K's Response to Tonydark's Review

Written on: 25/06/2014

I don't believe any of the reviews on their website are true, I even had one removed by complaining to the ASA because it clearly wasn't reviewing the same bed that they would be delivering, the review was about a solid oak bed which is now made from chipboard! It amazes me that people still buy from these people.

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★☆☆☆☆

“contruction impossible”

Written on: 22/03/2014 by pcart (1 review written)

Received bed tuesday minus nearly all bolts and screws, they posted them to us next day. Wrong parts sent even although great detail given as to what parts needed. we called them back late morning and waited till three on thursdsay for call back. Eventually they worked out what parts were needed and guaranteed delivery for saturday as warehouse closed for next day delivery. In between I cancelled the full order as their attitude was terrible but went back and reveived a delivery refund a 50… Read Full Review

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★★★★★

“experience at dreams ashton u lyne”

Written on: 05/03/2014 by herbiegator (1 review written)

Visited above 5/3/14. Very helpful staff who helped me select suitable bed and accessories. Made me a cup of coffee while completeing paperwork. I don't drive, and had come to the shop on a whim, on my way to another shop. Having bought far more than I could possibly carry manager very kindly offered to deliver accessories after Store closing time in her own car free of charge. I greatly appreciate her kindness and thought it should be recorded. Many, many thanks… Read Full Review

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★☆☆☆☆

“Very disappointing - trust the reviews and stay away!”

Written on: 02/03/2014 by Elenavx (1 review written)

I still have not received my order so cannot comment on quality yet but even so I already regret buying from Dreams, as they are the worst furniture company I have ever dealt with. When you are ready to make an order they ask you to sign their terms and conditions highlighting that you cannot cancel your order and you can only "amend" within 48 hours. The definition of "amending" is very loose and depending on the customer service representative you happen to talk to can mean almost no… Read Full Review

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★☆☆☆☆

“Dreams Shocking Service”

Written on: 17/02/2014 by DreamBedsAreShocking (1 review written)

Ordered In Store and was charged £39.99 delivery. If however I order online delivery would be free! I Called customer services to get a refund ( I found a better product in John Lewis) only to be told had I ordered online I would eligible, in-store however I am not. Sharp practice selling - top tip, avoid like the plague… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 10/02/2014 by Brian_F (1 review written)

I paid £1700 for a mattress which the Dreams did not deliver on the agreed delivery date - agreed in writing and confirmed by email. My parnter stayed at home on the delivery date, despite this meaning she lost money from her business. Dreams refuse to give us a refund despite not delivering the product. They also lied to my partner saying I had agreed a different date for the delivery - which I did not - and blamed her for not communicating with me. Needless to say we are disgusted and… Read Full Review

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★☆☆☆☆

“A dreadful, complacent company”

Written on: 03/02/2014

I was given different prices (80 pounds difference) and delivery dates (3 weeks difference) by 2 different sales people on consecutive days. When I reported this to the store manager, he was defensive and didn't ask for any details. After paying I was told to ring store if I wanted disposal of old bed. It was impossible to get through to store and eventually had to go in person. Then found out delivery day had been changed to one which didn't suit - manager complained about antiquated… Read Full Review

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★☆☆☆☆

“Unhelpful and Ignorant Staff”

Written on: 31/01/2014 by James140 (1 review written)

Purchased Ottoman storage bed 18 months ago, piston have gone, contacted Service Department arranged for engineer to call. He arrived on the day and time agreed fitted wrong size pistons bed frame now sitting in an erect position (Jammed) mattress left leaning against the wall. Contacted Customer Service three telephone calls got nowhere, third and last call made the member of staff was full of promises was going to contact Distribution Centre held on telephone for 25 minutes then after the… Read Full Review

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★☆☆☆☆

“Extremely Rude Staff, Terrible After Sales Service”

Written on: 31/01/2014 by othmanbalache (1 review written)

Walked into the Edmonton branch with my wife and son, spent some time with sales guy (Glen) tried a couple of beds and mattresses then sat down to discuss the bed which we were interested in. I have Kyphosis and have been suffering from back pain for 5 years hence I had lots of questions about the types of mattress. The base I wanted with the Ottoman option was only available in double and we have a King Size bed at home. I wasn't convinced it was going to be big enough although we tried some… Read Full Review

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★☆☆☆☆

“Store Customer Care Rubbish”

Written on: 27/01/2014 by csukdems (1 review written)

I bought the Montreal Telly bed from Caerphilly and must say it is fabulous, I recommended it to my Son who also bought one. Boxing Day I went to Dreams again and bought a double bed, I was unsure of the headboard but was not told they did it in different colours, I managed to change the colour but am still unhappy with the headboard, Mainly the style Today I phoned the store and asked if i could return the the headboard when delivered and exchange it for a more expensive metal headboard. I was… Read Full Review

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★☆☆☆☆

“Dont Buy A TV Bed”

Written on: 22/01/2014

On buying a TV bed The Montreal, we were assured on delivery the bed would be assembled which was done and the TV cables and electrics would be connected in fact we were encouraged to buy a DVD player as well and that all would be istalled as well the delivery people do not do any of this connection work and we were left with a TV bed with no working TV as although HDMi cables are supplied the bed assemblers do not connect ariel cables or any electrical devices. We were told by the salespeople… Read Full Review

Craigarmstrong's Comment

Written on: 22/02/2014

I worked for dreams and you only get to see tv going up and down you have to tune it in and connect your dvd/sky all by yourself

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★☆☆☆☆

“Bed collapses within a year”

Written on: 14/01/2014 by anacardiff (1 review written)

I bought a bed from dreams in Cardiff for my 3 year old daughter. it was the rejuvenate P- t 1 drawer biscuit single bed. The divan part ot the bed collapsed within a year. It was very poorly constructed with a very thin plywood that couldn't support the heavy mattress. I m very disappointed. It was a very expensive bed. I paid £827 pounds for it in 2012 and it only lasted for a year. I have contacted dreams customer service and they asked to c pictures. I have sent them some photoes and I m… Read Full Review

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★☆☆☆☆

“GURANTEE AS ITS OWN MIND”

Written on: 12/01/2014 by VIKash (1 review written)

fAULTS ALL ROUND ON BED AFTER 12MONTHS...................................................## rUBBISH I have tried get someone to listen me but no care at Dreams. This is a serious complaint about bed i have bought in may of 2012. After waiting for my order for 3 months at the start with series of problems. My main LINDALE KINGSSIZE bed had dipped on both sides at the head of the bed after just one and half years. Lucky i had a 10 year guarantee. Which once inspected said was within… Read Full Review

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★★★★★

“Superb service for new Revitalise K P/T 2 Drawer bed”

Written on: 08/01/2014 by chrishicko (1 review written)

I had been sleeping badly and my daughter told me that as my bed was 30 years old I should get going. I wnet To Dreams in Bognor Regis on her advice. I was met by an excellent salesman who steered me round the showroom and I tried many matresses. My final choice was made and it was reduced. Brilliant. Quick delivery and removal of old bed down the stairs and outside where I could take to the tip. My sleep is now excellent with a different feel to the whole night. Super bed, super service and… Read Full Review

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★☆☆☆☆

“NEVER TRUST DREAMS THEY WILL RIP YOU OFF”

Written on: 30/12/2013 by SMIT6789 (1 review written)

spent over 1500 on mattress and bed around two years ago, shortly after getting the mattress it was faulty the latex topper came away and the bed dipped servery on both sides, the only way to describe how it felt to sleep in was you felt you had to constantly hold yourself in a position as to not end up rolling out of bed, we had a technician who said after 6 months the dipping in the mattress was acceptable, it was 2mm off the 40mm tolerance!! after spending nearly £900 on a mattress we were… Read Full Review

Roehampton's Response to SMIT6789's Review

Written on: 14/03/2014

I had a similar problem with the Zen Revitalise I think it is called. It was heaven for the first few months. But after 7 months it dipped severely. I got an engineer in and it was just a few mm off of being over the tolerance. Got a nasty letter saying that if I wanted the mattress inspected again I would have to pay for the engineer to come. On the plus side - I see that a lot of Dreams stores are being closed down. I am not surprised. Avoid

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★☆☆☆☆

“Terrible”

Written on: 30/12/2013 by kimsadler (1 review written)

Bought a bed and mattress and told by sales manager that it came with a 20 year guarantee on both items. Spent £3000 and bed delivered. Went to register 'guarantee' and was told it was only for the mattress and and was for 10 years descending in value. Many phone calls later we have our guarantee in writing but had to fight for it. Appalling service, would not recommend and if you have bought a bed with a guarantee I would check it!… Read Full Review

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★☆☆☆☆

“WAS TOLD BED WAS TERRIBLE .... BY THEM !!”

Written on: 27/12/2013 by GeofD (13 reviews written)

WENT TO BUY A BED I FOUND ON THE INTERNET, AT MY LOCAL STORE. WAS TOLD IT WAS NOT FOR EVERY NIGHT USE, BUT THEY HAD A SIMILAR BED THAT WOULD DO THE JOB. GUESS WHAT, WAS £100 DEARER, WHAT A SURPRISE !! PLUS THEY IN STORE, CHATGED FOR DELIVERY,WHILE ON THE INTERNET IT STATED FREE DELIVERY AND THAT CREDIT WAS ONLY AVAILABLE OVER SIX MONTHS. DREAMS BEDS ARE A JOKE.. WENT NEXT DOOR TO A REAL BED RETAILER AND PAID THEM CASH FOR A BED WITHIN MY BUDGET… Read Full Review

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