Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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★★★★★

“Toyota Verso Accident Repair”

Written on: 17/07/2015 by peter.610 (1 review written)

The Nationwide Crash Repair Centre Milton Keynes staff at all levels were highly competent, efficient and friendly. About ten days before we were due to go on holiday with our car a driver suddenly pulled out of a country lane ignoring a give way sign and caused our accident. Our car was barely four months old and we were devastated. Moreover we thought we would have to cancel our scheduled summer holiday. The car was repaired in double quick time to meet our schedule and came back as if it had… Read Full Review

By Nationwiderepairs

Written on: 20/07/2015

Glad to hear that we were able to repair your car in time for your holiday trip and that you were pleased with the work conducted. Thanks for your review.

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★★★★★

“Benfleet Repair Depot”

Written on: 17/07/2015 by qnShields64 (1 review written)

Quick to call in my car, helpful and friendly staff, excellent repair. All in all, an excellent service. Thank you… Read Full Review

By Nationwiderepairs

Written on: 20/07/2015

Great that you were happy with the level of service you received. Thanks for your comments.

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★★★★★

“Brilliant Service!”

Written on: 17/07/2015 by Monmamay (1 review written)

I had my car repaired by Howard Basford, Ellesmere Port and was highly satisfied with the service I received. From the first phone call to receiving my repaired vehicle I was treated with the utmost courtesy. The courtesy car supplied by the garage was excellent and suited my requirements. When I got my own car back I was delighted by the condition. The repair was faultless and it had been thoroughly valeted and had a sheen that made it look like new… Read Full Review

By Nationwiderepairs

Written on: 21/07/2015

Glad that you received a professional service while your car was being repaired but our centre at Ellesmere Port. Thank you for your review.

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★★★★★

“Brilliant ”

Written on: 16/07/2015 by CharlotteGarnett (1 review written)

After I was involved in a accident my insurance company appointed Nationwide Crash repair centre Hereford to do my repairs. The entire team were polite and accommodating from start to finish and provided great customer service and communication throughout. My car was returned to me promptly and in an immaculate condition. I certainly will use Nationwide Crash Repair centre Hereford again. I feel like they went above and beyond my expectations. I highly recommend… Read Full Review

By Nationwiderepairs

Written on: 17/07/2015

Glad that you received such a professional service and that you were kept informed throughout. Thanks for your comments.

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★★★★★

“Fantastic service”

Written on: 16/07/2015 by garyparkes (1 review written)

I have used nationwide on several occasions over the years and the service has always been fantastic. Plenty of communication and repairs carried out to a very high standard. Would highly recommend… Read Full Review

By Nationwiderepairs

Written on: 17/07/2015

Glad that you always have a good experience with our repair centres. Thank you for your review.

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★★★★★

“Great repair ”

Written on: 16/07/2015 by Craig13 (1 review written)

I had brilliant service from the tamworth branch, couldn't do enough to help, always ringing with updates about the repair, which was very helpful, on collection the standard of work was brilliant, and the car was cleaned inside and out overall fantastic service in all areas from the tamworth branch… Read Full Review

By Nationwiderepairs

Written on: 17/07/2015

Glad that you were kept informed throughout your repairs and that you were pleased with the standard of your repair. Thanks for your comments.

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★★★★☆

“Octavia”

Written on: 16/07/2015 by xtGoodman454 (1 review written)

Good repair at Tamworth branch car clean on collection, had to phone to get updates as wouldn't recognise reg etc on internet bit ladies on reception vey good… Read Full Review

By Nationwiderepairs

Written on: 17/07/2015

Glad that the ladies on reception were able to keep you up to date an that you were pleased with your repair. Thank you for your feedback.

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★★★★★

“Repair to my Suzuki Swift”

Written on: 16/07/2015 by JaniceG32 (1 review written)

Excellent service provided on the recent repair to my swift. The whole process was handled very efficiently. Staff were friendly and helpful. My car is now sounding so much quieter. Would definitely recommend to friends and family… Read Full Review

By Nationwiderepairs

Written on: 17/07/2015

Glad you were pleased with the repairs to your Suzuki Swift and our team provided a professional service. Thanks for your comments.

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★★★★★

“Chester repair review”

Written on: 14/07/2015 by 286Lee (1 review written)

Excellent service provided on the recent repairs to my focus. The whole process was handled very efficiently. I was fully informed of progress at all stages. Staff were friendly and helpful. The repaired vehicle was returned on the due date looking immaculate… Read Full Review

By Nationwiderepairs

Written on: 15/07/2015

Glad you were kept informed throughout the repair to your Ford Focus. Thank you for your comments.

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★★★★★

“Fantastic service very helpful staff ”

Written on: 13/07/2015 by DarrenMurray87 (1 review written)

I went to nationwide car repairs (Dumfries branch) when my car was damaged in a miner acedent the the lady at the front desk was very friendly and helpful and could not do enough to help me she got one of the Macanics to take a look at my car and tell me what it would need he also was very friendly and helpful he told the lady what I would need and she sorted out at date and time for the repairs to be done and also gave me curticy car for that date aswell as I have 2 small children the repairs… Read Full Review

By Nationwiderepairs

Written on: 14/07/2015

Glad that the staff at our Dumfries branch were able to take good care of you and made sure that you had your car returned to you as quickly as possible. Thanks for your comments.

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★★★★★

“Friendly and prompt service”

Written on: 13/07/2015 by R.Waddell72 (1 review written)

After our insurance company contacted the Nationwide Repair Centre in Edinburgh regarding my broken wing mirror, Tekisha at Nationwide contacted me immediately and organised the ordering of a new wing mirror. On delivery Tekisha worked with me to find a suitable time to carry out the repair, which was carried out in under 40 minutes while I watched Serena Williams take an easy set off Sharapova on the large tv in the waiting room… Read Full Review

By Nationwiderepairs

Written on: 16/07/2015

Glad that we were able to care of your broken wing mirror and that you were able to enjoy a bit of Wimbledon during your wait. Thanks for your comments.

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★★★★★

“Excellent Overall Service”

Written on: 13/07/2015 by thomashorwood (1 review written)

Nationwide provided an excellent service to repair my car. As soon as I had notified my insurers, Nationwide contacted me to arrange a collection date, collected it as promised, provided a very good courtesy car, fixed the car quickly and by the time they estimated and then dropped it off when they said they would. Everyone I dealt with over the phone and in person were very helpful. Thanks! … Read Full Review

By Nationwiderepairs

Written on: 14/07/2015

Glad that we were able to provide a good and timely repair service for you and that you were pleased with everything. Thank you for your comments.

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★★★★★

“damage repair”

Written on: 09/07/2015 by spinders123 (1 review written)

I have just had accident damage repair done on my car. I cannot express enough thanks for the way you handled everything for me. My car looks great you've done an excellent job.thankyou again you are an excellent company to deal with i would highly recommend you… Read Full Review

By Nationwiderepairs

Written on: 10/07/2015

Glad you have had such a good experience and that you were pleased with the service you received. Thank you for your comments.

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By Nationwiderepairs

Written on: 10/07/2015

Thank you for letting us know you dealt with the Bradford centre. I will ensure you comments are passed on to the team there.

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★☆☆☆☆

“Absolute joke ”

Written on: 08/07/2015 by Dozzerhorler (1 review written)

Insurance sent me to this shambles of a company. I waited for a week before I eventually rang them to ask what was going on with my car. The replay from the very rude receptionist was funny enough I was about to ring you (surprise surprise) she then went on to tell me my car was ready and they needed the courtesy car back at 9am at the latest the next day because they already promised it out to another person. I did try and explain I needed it for work but after telling her I would not find an… Read Full Review

By Nationwiderepairs

Written on: 09/07/2015

Thank you for posting your feedback and please accept my apologies for the issues you have had. We will be looking in to the matter and are keen to ensure that everything is resolved to your satisfaction. However, in order for us to track down all the information relating to your repairs we will need your registration number. I will e-mail you directly and would be grateful if you could please check your spam folder and respond with this information as soon as possible. Thank you.

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★★★★☆

“Repair at Tamworth”

Written on: 08/07/2015 by Trinityq1966 (1 review written)

Following a crash, my car went to NCRC Tamworth for a replacement tailgate and rear bumper. I was kept informed throughout the process and able to collect the vehicle at my convenience. The repair was good and the car looks good as new. Thank you Tamworth branch!… Read Full Review

By Nationwiderepairs

Written on: 08/07/2015

Glad you were pleased with your replacement tailgate and bumper and that you were happy with the service you received. Thanks for your comments.

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★☆☆☆☆

“had my car 5 times and still outstanding issues”

Written on: 07/07/2015 by MrsPez (1 review written)

An absolute joke. My car has been in 5 times in 6 months to both Bradford and followed up in Sheffield. I have had to make lots of phone calls and I wasn't happy with either the promptness or efficiency with which they responded.  My children have missed prepaid lessons due to this.  I had a 5 seat courtesy car, which I said would be sufficient for Monday Tuesday and Wednesday. I did insist on this rather than an Enterprise car. The reason being that I would have to be picked up by… Read Full Review

By Nationwiderepairs

Written on: 21/07/2015

We do not wish to cause any further upset, however, we are entitled to respond to your comments on this site and would like to take this opportunity to state the facts as we see them so that the reader of this review is as informed as possible. As our Customer Liaison department are still dealing with this matter the comments we can make on this site are therefore limited.
As regards your courtesy car - the size and type of vehicle you are entitled to is dependent on your insurance and is not something that Nationwide decide upon. We are sometimes able to provide a larger vehicle than the customer’s entitlement but this obviously depends on whether or not a larger vehicle is available. We can therefore not be held responsible for the fact that you were unable to fit your family in to the courtesy car. This is a matter which we kindly suggest should be considered when you renew your insurance so as to avoid these issues in the future. You state that you have now sold the vehicle in question and have suffered a loss of £300. We have no evidence of this “loss” and, as you have sold the car, we are also unable to address any issues. As stated above, this matter is still being dealt with by our Customer Liaison department and they will contact you directly once a final decision has been made. Unfortunately, when a vehicle is in for repair there is always an element of inconvenience to the owner. We try hard to limit any inconvenience but we are unable to eliminate it altogether. We can therefore only apologise on this site for any inconvenience that this repair process has caused you.

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Mrspez's reply to Nationwiderepairs's Comment

Written on: 21/07/2015

My insurance DID provide a 7 seater vehicle and I was provided with a 7 seater for one of the times my car was in. This is how I know the hassle of enterprise. With the expectation and reasurrance of that my car would be ready by Wednesday I CHOOSE a 5 seat courtesy car from nationwide as I did not need 7 seats Monday Tuesday and Wednesday (as explained!) This is nothing to do with my insurance cover!!
If you look at the book price of the car and send me the value you disvover, I will happily send a copy of the invoice from my new car with the px value of the car you repaired showing the decrease.

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★★★★★

“Repair to my Mercedes SLK”

Written on: 07/07/2015 by ethandavid (1 review written)

I would like thank everyone (Office staff, shop floor & management) at Nationwide Crash Repair Centre Peterborough who were involved in the extensive repair to my car. I was kept informed and was invited to come and see the progress through each stage of the repairs. My car was only nine months old and was returned like new. Well done Nationwide… Read Full Review

By Nationwiderepairs

Written on: 08/07/2015

Glad you were pleased with the service you received and that you were kept informed throughout. Thanks for your comments.

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★★★★☆

“nationwide crash repair centre bradford”

Written on: 06/07/2015 by michell69 (1 review written)

After a recent car accident my insurers passed my details to the above company for repair. There was an initial mix up with the collection of my damaged vehicle and collection took longer than normal, however the staff were friendly and once they had the car, they kept me up to date on repairs and an expected return date. The return date was put back due to parts being on a back order, I did have to phone up to chase this. When the car was repaired they called me to arrange to return the car… Read Full Review

By Nationwiderepairs

Written on: 07/07/2015

Glad that you were pleased with the overall service you received and that our Bradford branch were able to accommodate your working pattern. Thank you for your review.

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★★★★★

“Chester repair review”

Written on: 06/07/2015 by 186Bullock (1 review written)

Excellent service provided on the recent repair of my vehicle. The whole process was handled very efficiently and i had no concerns. The staff were friendly and helpful and kept me fully informed of the progress at all stages. The repaired vehicle was returned on the due date. It looked better than when I first bought it… Read Full Review

By Nationwiderepairs

Written on: 06/07/2015

Glad that you had such a good experience and that your car was repaired and returned on the expected date. Thanks for your comments.

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★★★★★

“Wonderful Job !”

Written on: 03/07/2015 by GedRiley (1 review written)

I received a very pleasant surprise from having my Ford Fiesta repaired by Howard Basford in Ellesmere Port. Unlike the majority of companies in this day and age I got the impression that they actually care about the work that they do and what used to be referred to as "Customer Satisfaction". They had the car for one week and when I collected it the job they had done was nothing short of excellent. The standard of the repair and the finish on the paint was flawless and an unexpected bonus was… Read Full Review

By Nationwiderepairs

Written on: 07/07/2015

Glad you were impressed with the service you received from our team at Ellesmere Port and that you were kept informed throughout. Thank your for your review.

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