Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.5 / 5
1451
89% of users recommend this
  • Value For Money

Media Gallery for Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Nationwide repair centre Newport”

Written on: 13/08/2015 by Flatbat (1 review written)

Can I say that I was extremely surprised at how professional a vehicle repair centre could be. From start to finish even before my vehicle was picked up the girls in Newport rang me and gave me very easy instructions of what would happen and what I should do. They kept me informed of the progress of my vehicle every Tuesday and Thursday.On the day my vehicle was ready the girls in the office talked me over the phone how to get to the repair centre. While I was there all the staff were extremely… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Newport stayed in contact with you throughout the process of your repairs and thank you for your feedback.

Reply to this comment
Report this review
★★★★☆

“3 attempts but fantastic work at the end and great staff”

Written on: 13/08/2015 by Mlz3211 (1 review written)

I was involved in a RTA mid July and Nationwide were my Insurance Companies preferred garage for the repairs. Firstly, I wish to start off on 3 positive notes as I get sick of people only writing reviews to wine and moan about companies! Point 1 - The car has been repaired and looks great, considering my Ford Kuga is 5 years old and me being extremely picky, the colour match is great. Point 2 - The girls in the office who I dealt with on a number of occasions were brilliant and always… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you had such a positive experience with Nationwide Crash Repairs and thank you for taking the time to write such a thorough review.

Reply to this comment
Report this review
★★★★★

“Repair to vehicle”

Written on: 12/08/2015 by 4rubbles (1 review written)

I recently had an accident at Gatwick prior to going on holiday. This resulted in having to arrange for collection and repair to my vehicle whilst I was abroad. Nationwide's staff at Martlesham were very efficient in facilitating this and they took the trouble on more than 1 occasion to call me abroad with updates on the situation. The car was returned all valeted Staff were also very friendly and polite… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that we were able to accommodate your needs around your travel arrangements and that our team stayed in contact with you throughout. Thanks for your comments.

Reply to this comment
Report this review
★★★★★

“Great ”

Written on: 12/08/2015 by sass123 (1 review written)

From the moment the Luton branch picked up my fiat 500 I was very happy with them. A lovely receptionist kept me informed with times and what was being done with my car. A engineer even gave me a run down of what had to be done. Overall very impressed with the service! And a great work on my car… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that our team in Luton provided such a high level of service for you and that you were kept informed throughout. Thank you for taking the time to write your review.

Reply to this comment
Report this review
★☆☆☆☆

“Came out worse than when it went in!”

Written on: 12/08/2015 by ClarenceMorse (1 review written)

took my car there and honestly it came out a lot worse than when it went in!, the paint had swirl marks left in and in places it was burnt! So now I have to have the car re Sprayed!… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Thank you for your review. We would really like to look in to the issues you have experienced so that we can ensure the matter is resolved as quickly as possible. We will be emailing you and would appreciate it if you could respond with the information requested as soon as possible. We will then be able to trace your repairs. Thank you.

Reply to this comment
Report this review
★★★★★

“Fast service, immaculate result”

Written on: 11/08/2015 by RachelW97 (1 review written)

My Seat Leon was repaired at the Warrington site after a collision. I found the staff to be very polite and professional. I was provided with a courtesy car and the turn around for repairs to my vehicle was very quick, all works were completed within a matter of a days. The end result, I was very pleased with the repairs, you wouldn't even know the vehicle had been in a collision. Thank you… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Pleased that the staff at our Warrington branch took such good care of you and that you were pleased with the repairs to you Seat Leon. Thank you for your review.

Reply to this comment
Report this review
★★★★★

“Repair to my car”

Written on: 11/08/2015

I am writing this review regarding National Crash repair Centre at Benfleet who repaired my car after someone wasn't looking and backed into my cars rear door. he repair is excellent and it looks like a brand new car now. I would definitely recommend them to anyone… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad you were pleased with the repairs to you vehicle. Thank you for your comments.

Reply to this comment
Report this review
★☆☆☆☆

“Careless and Couldn’t Care Less - Accommodation Rd,...”

Written on: 10/08/2015 by 490George (1 review written)

Although we were called to say the car was ready, they had left dirty fingermarks all over the beige roof lining. We waited patiently and politely whilst they attempted to clean the lining. Next morning, a very extensive watermark was visible and we left the car with them again. Once again they called to say the car was ready, but the watermark clearly remained. They then said there was nothing more they could do and we should put a complaint into Head Office. We took the car to a professional… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Thank you for posting your feedback. I am sorry you have had this experience and will ensure this matter is looked in to as this is not the normal level of service we expect our customers to receive. I am pleased to hear that you have managed to get the marks removed eventually although it is a shame that you had to go to the trouble of organising this yourself. Please rest assured that your comments have been taken on board and forwarded to the relevant people so the matter can be investigated. Thank you.

Reply to this comment

By Nationwiderepairs

Written on: 25/08/2015

We have spoken to the manager of our Leeds centre and he is aware of the issue with the marks but was unaware that the marks had not been resolved by Nationwide. He has asked me to forward on his apologies and has suggested that you send the invoice for the valet to him so that he can look into arranging reimbursement for you. Please send the invoice for the attention of the General Manager (unfortunately I am unable to post names on this forum). Thank you.

Reply to this comment
Report this review
★★★★★

“A job well done ”

Written on: 10/08/2015 by Monkyboy888 (1 review written)

I wold just like say a big thank you to the technician for the repair to my Toyota auris From start to finish he was pleasant and professional The job was sort in no time at all and everything was clean and tidy when he was finished … Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad our technician was able to provide such a fast and efficient service for you. Thanks for your comments.

Reply to this comment
Report this review
★★★★★

“People You Need To Know”

Written on: 07/08/2015 by Fireball2121 (1 review written)

Excellent services from start to finish ,good communication from staff regular updates on progress very flexible to suit the customer .Had front bumper replaced inner skin on front bumper new number plate new air duct fitted various brackets eighther replaced or put right car cleaned and delivered Exellent job well done. PS, The drivers are well mannered and know what they are doing and will help in anyway possible ,good lads… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad you were kept informed throughout and that you were pleased with the repairs completed on your vehicle. Thank you for your review.

Reply to this comment
Report this review
★★★★★

“Back to new”

Written on: 07/08/2015 by ehMattingly1950 (1 review written)

Good quality finish to the works, flexible collection service, clean courtesy car, friendly service, regular updates on the progress of the works, swift dealing with paperwork and easily available staff to speak too. Thanks. Hopefully won't, but if i need another repair this will be the first point of call… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you were pleased with the fast and efficient service you received from Nationwide Crash Repairs. Thank you for taking the time to write your review.

Reply to this comment
Report this review
★★★★★

“Insignia metalic blue/silver rear bumper repair”

Written on: 06/08/2015 by dcp21 (1 review written)

2013 Insignia metalic blue/silver rear bumper repair. Rear bumber removal, repair, complete repaint in Flipchip. No apparent evidence of re-work. Excellent job. Receptionist friendly & helpful. Estimator friendly & Helpful. Car returned cleaned in & out to a high standard. Assume car had been inspected for any other issues, rear seatbelts were still fastened. Pick up and delivery to home, no issue. I didn't meet the guy as I was in work, this was as arranged… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that every aspect of the repairs to your vehicle were completed so well and that you were pleased with your overall service. Thanks for your feedback.

Reply to this comment
Report this review
★★★★★

“Fantastic Service from Start to Finish”

Written on: 06/08/2015 by HannahWhelan (1 review written)

Fantastic professional and efficient service. Great staff who were knowledgeable and made you feel assured your car was in good hands. Special thank you to the representative who returned my car to me this afternoon. She made everything extremely clear and straight forward. Will definitely be recommending this company to others… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that everything was explained properly to you and pleased you were so satisfied with the service you received. Thank you for your comments.

Reply to this comment
Report this review
★★★★★

“Best practice customer and repair service”

Written on: 06/08/2015 by KennethCousins (1 review written)

From my initial notification of an accident to Hastings Insurance I received a fantastic service from Nationwide Crash Repair. They phoned me within and hour, quickly followed to make arranged for delivery of courtesy car, not on fumes but with a quarter tank, and collection of vehicle for repair. I then received regular updates on repair progress until the job was complete just over a week later. Picked up the car with no hassle, a free cup of coffee and a very pleasant team to chat with… Read Full Review

By Nationwiderepairs

Written on: 24/08/2015

Glad that you received such a fast and efficient service and that the staff at our branch took such good care of you. Thank you for your review.

Reply to this comment
Report this review
★★★★★

“PERTH BRANCH REPAIR ”

Written on: 05/08/2015 by DAVIDCUNNINGHAM8308 (1 review written)

THE CRASH REPAIR IN PERTH ARE VERY HELPFUL AND VERY PROFESSIONAL AT HELPING YOU GET BACK ON THE ROAD VERY QUICK AND HELPFUL I WOULD RECOMMEND THEM TO ANY ONE … Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thank you for posting your review.

Reply to this comment
Report this review
★★★★★

“Benfleet Motors Essex fixed Front damage on Ford Focus.”

Written on: 05/08/2015 by A_Lord (1 review written)

After a vehicle backed into my Ford Focus, and the Insurance company contacted the Nation Wide branch at Benfleet near Southend Essex. From that point on I received extremely good customer service. I was contacted by a polite and professional lady who helped with all the details and she arranged a hire car. A visit was arranged for the inspection which happened very promptly by a young lad who showed care and attention to the details in hand. The hire car arrived on the day it was set for and… Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thank you very much for posting your feedback - much appreciated.

Reply to this comment
Report this review
★★★★★

“Very good service,also very helpful.They kept in touch...”

Written on: 05/08/2015 by Addisynd45 (1 review written)

Very good service,also very helpful.They kept in touch with me telling me when parts were ordered,and they told me when my car was being returned to me, they collected my car and returned it to me having repaired it afer accident Thanks… Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thanks for posting your feedback which I will ensure gets back to the centre.

Reply to this comment
Report this review
★★★★★

“Great service”

Written on: 04/08/2015 by Rsreeves (1 review written)

After reading some of the reviews I was slightly worried about what sort of service I would receive. Firstly the repair centre was full of cars which can be taken in two ways either they're very slow at getting the job done or they're very good and get plenty of work due to the service provided. So I took my car in which needed a new front bumper, front grille, wheel arch, headlight and front wing. They told me it would take a week for authorisation from my insurance(hastings) and a further… Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thank you very much for taking the time to post your feedback. I will ensure a copy gets sent to the centre as they will appreciate your comments. We try hard to provide an excellent level of service to all our customers so it is great to hear you experienced this despite your initial reservations! Thank you.

Reply to this comment
Report this review
★★★★★

“Professional finish”

Written on: 04/08/2015 by Jelliclecat (1 review written)

i have never had a portable repair before but Nationwide Potable Repair Service were a revelation. Prompt arrival, friendly and efficient technician and completed to my total satisfaction within the time-frame specified. The service engineer was brilliant. He arrived with a cheery smile, positive approach to the repair and the technical know-how to carry out the work. He had all the necessary equipment, spare parts and professionalism to repair the damage and ensure that I was happy with his… Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thank you very much for taking the time to post your feedback on this site. It is great to hear our mobile repair technician did such a good job. We do try hard!! Thanks again for letting us know. I will ensure your comments are forwarded on to the team.

Reply to this comment
Report this review
★★★★☆

“Car Repair A++”

Written on: 04/08/2015 by Cameron235 (1 review written)

Customer service received was excellent from the reception / office staff. Car repaired to back to new status. Courtesy car was dropped off at my convenience. Very good at keeping me updated with where they were at with the car through phone calls and text messages. Staff member who checked courtesy car back in was a tad cheeky regarding fuel level in the car ("bit shy on fuel") even though when courtesy car had been dropped off I had asked about level of fuel at return stage and was told… Read Full Review

By Nationwiderepairs

Written on: 05/08/2015

Thank you for providing your feedback. I am sorry you were not entirely happy with your experience and can assure you that your comments have been forwarded on to the relevant people so that we can address the issue. Nevertheless, it is great to hear we managed to complete the repairs to our normal high standards. Thank you for letting us know!

Reply to this comment
Report this review
overview