Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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★★★★★

“Fantastic! Friendly! Fast!”

Written on: 20/04/2015 by cpjmarchant (1 review written)

Just had a Nationwide Mobile Repairer fix our Ford Focus on our drive :D Unfortunatley the wind took hold of a neighbouring car in a carpark and hit our passenger door leaving dents and scratches. Nationwide were in touch with us from the start of our claim and arranged to come to our home address to do the repairs. Found the Employee (Don't remember his name, although he did say) to be very effecient, informative and give an excellent service. Didnt take long to repair and left an amazing… Read Full Review

Nationwiderepairs's Response to cpjmarchant's Review

Written on: 21/04/2015

Pleased that Nationwide Crash were able to repair the damage to your Ford Focus and that the technician provided such a professional service. Thank you for your review.

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Cpjmarchant's reply to Nationwiderepairs's Comment

Written on: 21/04/2015

Thank you for your reply :D Great service all round xx

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★★★★★

“Excellent Service”

Written on: 20/04/2015 by Orlando164 (1 review written)

I was so impressed with all the staff I had contact with at the Newport Branch of the Nationwide Crash Repair Centre - from the girls in the office, the guys that picked up and collected my car, the regular up dates and the speed and quality of the repair done to my car - efficient and friendly service at all times ! I really cannot criticise any aspect of my experience… Read Full Review

Nationwiderepairs's Comment

Written on: 20/04/2015

It is always out intention to provide excellent customer service, so it is great to hear such a positive review. Thank you for taking the time to write it.

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★★☆☆☆

“No communications via email”

Written on: 19/04/2015 by dnKirkpatrick1950 (1 review written)

My vehicle was due to be picked up after an accident I was expecting a tow truck to arrive as told on telephone only to find out two men arrived in a tow truck one got out and said"I will meet you at the other pick up in a bit" the other one then came to pick my car up and drive it to the garage. It was there for nearly two weeks and had a call which I missed and a voice mail was left stating we are going to deliver your car back this afternoon I we don't here back from you we assume This I… Read Full Review

Nationwiderepairs's Comment

Written on: 20/04/2015

Thank you for posting your feedback. I would like to investigate the issues you have raised although I will need to know your registration and what centre carried out your repairs. Can you please add a comment to your review and let me know? Thank you. At this point I can only assume that there may have been a misunderstanding as regards collecting your vehicle. We would normally only use a truck if the customers vehicle is not driveable as collecting all vehicles this way is not really feasible. As regards the delivery of your vehicle, what you have described is not normal practice and it is therefore important for us to find out why this happened. Please accept my apologies that your car was delivered back to you under these circumstances. I look forward to hearing from you soon. Thank you.

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Nationwiderepairs's Comment

Written on: 27/04/2015

I have spoken to the manager of our Hereford centre and the other 2 centres which are likely to have dealt with the repairs to your vehicle and they have assured me that vehicles are not delivered back to customers in this manner. It is therefore extremely important for us to find our which centre you dealt with and the circumstances surrounding the delivery of your car. Could you please therefore confirm which centre you dealt with as soon as possible by adding a comment to your review? We appreciate your assistance. Thank you.

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★★★★★

“repair work”

Written on: 18/04/2015 by shazza143 (1 review written)

my kia sportage had to be took in for repair at the falkirk branch the staff were amazing phoned me every 2-3 days to let me know the progress of my car i got a call saying my car was ready to be picked up which i was suprised as it was really quick the work was done to perfection my car was done inside and out such a fantastic job two members of staff who stood out was [names removed] i know you arent meant to mention staff names but these girls were amazing and should be recognised they were… Read Full Review

Nationwiderepairs's Response to shazza143's Review

Written on: 22/04/2015

Thank you for taking the time to write your review. It is always our intention to provide a high level of customer service but it is also great to hear when our staff have provided over and above expectations.

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★★★★★

“Really great service by everyone - Portsmouth branch”

Written on: 18/04/2015 by Drakeiz275 (1 review written)

Thanks to everyone involved in the booking in, repair, collection and delivery of my vauxhall Corsa. Really friendly team of people and it's been a pleasure dealing with them. Thanks to the office staff for being soo helpful and also the delivery drivers who were very friendly and chatty. Thanks for the extra bonus too))) really appreciated))… Read Full Review

Nationwiderepairs's Comment

Written on: 20/04/2015

Thank you for taking the time to write your review. It is always nice to hear when our repair technicians and staff have provided an excellent service and have communicated well with our customers.

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★★★★★

“Fantastic service”

Written on: 17/04/2015 by ikWaddell54 (1 review written)

Had my vehicle in at NCRC Boston after an unfortunate incident. The customer service was amazing. They helped me through a stressful time with it being my first ever incident and I can't believe a place that gives that kind if service and also not forgetting the repair quality which was amazing is not an admiral approved repair centre. They could not have done a better job and actually have made me feel a lot more confident in that if I was to have another accident I know that NCRC Boston would… Read Full Review

Nationwiderepairs's Comment

Written on: 20/04/2015

So pleased to hear that Nationwide Crash Repair at Boston provided such an excellent service and that they were able to smoothly assist you through the entire process. Thank you for your review.

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★★★★★

“cardiff branch repair service”

Written on: 16/04/2015 by momomomo (1 review written)

the cardiff branch provided great overall service when our car had to be taken away for repair after an accident,the courtesy car provided was clean and tidy and the service by the nationwide employee was brilliant. once he found out my husband was a bit nervous about driving the courtesy car, he spent time talking him through all the details of the new car,and was extremely helpful ,and then went the extra mile to get the repair done quickly so we could have the car back sooner. cant praise… Read Full Review

Nationwiderepairs's Response to momomomo's Review

Written on: 17/04/2015

It is always our aim to provide an excellent service but it is lovely to hear when our Nationwide Repair Centres have gone the extra mile to ensure that our customers needs are met. We are pleased you and your husband had such a good experience and thank you for taking the time to write your review.

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★★★★★

“The service was first class no hassle perfect 10 out...”

Written on: 16/04/2015 by Faroutmojo (0 reviews written)

The staff at the Dunfermline branch are excellent and did there job Professionally with out a doubt this has been a hassle free experience. The staff have kept me informed with regular calls etc would recommend there service 100 % the staff that I meet where polite well dressed and are a true credit to company. I can only say 10 out of 10 a plus the praises could go on for ever. To sum up if u want a hassle free repair with top notch customer service and support than they are your best choice… Read Full Review

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★★★★★

“Best Customer Service I have ever received”

Written on: 15/04/2015 by Debbie210363 (1 review written)

Exeter Nationwide repair centre that dealt with my car after a van had driven into it were exceptional from the moment they phoned me to dropping of my car after it had been repaired. The constant communication really showed that they cared for the individual customers needs.They have done everything within their power to ensure that everything went smoothly from the picking up of my car and leaving me a courtesy car to the bringing back my car and taking away the courtesy car. I am still in… Read Full Review

Nationwiderepairs's Response to Debbie210363's Review

Written on: 16/04/2015

Glad to hear that the communication from the Exeter Nationwide repair centre was so good throughout your repair and that you were pleased with the overall service that you received. Thank you for taking the time to write your review.

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★★★★★

“Fantastic Service & Lovely Staff”

Written on: 15/04/2015 by ZaniyahDougherty118 (1 review written)

we had to get our car repaired,due to a van running into the back of our car,Nationwide Crash Repair did a first class job on our car,swift at picking up our car,and very quick doing the repair,also kept us informed as to how the repair was going by very help full staff,also we forgot to take our disabled badge from the car we had a loan of, no problems to perth center,they had the badge in there office for us, thank you to all the staff, so help full,thanks… Read Full Review

Nationwiderepairs's Comment

Written on: 16/04/2015

Thank you for taking the time to post your review, which has been forwarded on to the centre. It is great to hear they did a good job for you and kept you informed along the way.

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★★★★★

“Fantastic service and excellent repair.”

Written on: 14/04/2015 by arsenal754 (1 review written)

I would just like to thank all the staff at Nationwide whilst my mini has been in for repair. She kept me informed all the time, day and night, on the progress. My mini has so many special memories and I really thought I was going to loose it through no fault of my own and I think if it was not for her dedication and determination I probably would have. My mini arrived back last night and looks like a new car, a massive thanks to all the mechanics and technicians who have worked on it. Once… Read Full Review

Nationwiderepairs's Response to arsenal754's Review

Written on: 16/04/2015

Thank you for posting your feedback and it is great to hear we managed to save your mini for you and restore it to its former glory!

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★★★★☆

“Great Outcome”

Written on: 14/04/2015 by MeghanFraser (1 review written)

I had regular contact with Nationwide so my car could get booked in as soon as possible. They supplied us with a fantastic courtesy car which was important with a young family. My car was then ready in 7 days and i was extremely happy with the results. Can't even tell that i'd been involved in a bump… Read Full Review

Nationwiderepairs's Comment

Written on: 14/04/2015

Thank you for your review and pleased that you were so pleased with the work that was carried out on your car. It would be appreciated if you could submit a further comment below to let us know which Nationwide Repairs centre you were at so that we can pass your positive comments directly onto the right centre. Thanks

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★★★★★

“Excellent service, Marvellous repairs, Better than...”

Written on: 12/04/2015 by bodminbuoy (1 review written)

For the first time ever, everyone did exactly what they said they would do. One day after a minor accident, I was given a courtesy car at my place of work, and my Mazda MX5 was taken by trailer to the garage for repair. Every other day I was given a phone call to inform me of their progress. After a couple of weeks the car was returned to me. On inspection, the car appeared new. Several body panels had been replaced, and the others had all been resprayed. I felt I had a new car returned to… Read Full Review

Nationwiderepairs's Response to bodminbuoy's Review

Written on: 13/04/2015

Glad to hear that you had such a good experience with Nationwide Repairs and that you were kept informed throughout the process. Thank you for taking the time to write your review.

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★★★★☆

“very happy with the service, Very professional”

Written on: 12/04/2015 by RodolfoScott (1 review written)

very happy with the service, Very professional… Read Full Review

Nationwiderepairs's Comment

Written on: 15/04/2015

Thank you for your review. It would be appreciated if you could submit a further comment below to detail the location of the Nationwide Crash Repair that you attended so that we can pass it on to the relevant centre.

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★★★★★

“excellent service from the team at dunfermline ”

Written on: 11/04/2015 by ltbb2014 (1 review written)

Excellent service informed of all work going on on my car and call given to me let let me know car was on it way back to me woukd highly recommend this company… Read Full Review

Nationwiderepairs's Response to ltbb2014's Review

Written on: 13/04/2015

Glad to hear you were pleased with the service and that you kept informed throughout. Thanks for your comments.

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★★★★☆

“Good service”

Written on: 10/04/2015 by virginiatimms (1 review written)

Very friendly personable efficient dealings Would have liked to be able to book a time on the original phone call as location differs day to day - but was told the operatives on the phone could not see the diary - would be helpful if they could… Read Full Review

Nationwiderepairs's Response to virginiatimms's Review

Written on: 15/04/2015

Thank you for your review. It would be appreciated if you could submit a further comment below to detail the location of the Nationwide Crash Repair that you attended so that we can pass it on to the relevant centre.

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★★★★★

“Fantastic Team & Very Efficient”

Written on: 10/04/2015

My car is very precious to me as not only is a limited edition model, but it may also become a classic in the very near future. Therefore I was not happy when I was hit on the road. Even scarier was the fact that others would have to fix it, and I wanted to ensure it was done to the best possible spec. I was not disappointed at all with the Nationwide team! Their expertise and attention to detail ensured my car was back on the road as if nothing had happened. Even our friend, who is mechanic… Read Full Review

Nationwiderepairs's Comment

Written on: 13/04/2015

So pleased that Nationwide Repairs were able to take care of and fix your car so efficiently and that you were pleased with the result. Thank you for taking the time to write your review.

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★★★★☆

“speedy repair of my car”

Written on: 09/04/2015 by Mason405 (1 review written)

the repair to my vw cc was done speedily and the workmanship very good. The staff were extremely pleasant and fully informed me before hand of how long approximately the work would take, and what was to be done. on collection of my car it was clean and I was given a full written and verbal explaination of what was done. I left a very pleased customer. However, 4stars was given due to the awful Vauxhaul courtesy car. its one of the worst cars aia've ever driven. although an automatic I had to… Read Full Review

Nationwiderepairs's Comment

Written on: 10/04/2015

Thank you for your feedback, which has been passed on to the centre. We have also noted your comments regarding the courtesy car. It sounds like we did not have a manual vehicle available for you which you may have found a little more comfortable. I apologise for any inconvenience this caused you. Thank you again for posting your feedback.

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★★★★★

“Very Satisfied Customer”

Written on: 09/04/2015 by Juan393 (1 review written)

Put straight through to Nationwide by insurers, repair booked in at a convenient date and time. Car collected and courtesy car delivered as agreed. Initially advised repair time of 3-5 days, although due to Easter break could be longer. Got my car back the following day, repaired and valeted! Cannot fault quality of repair, time taken or helpfulness of staff. Happy to recommend… Read Full Review

Nationwiderepairs's Comment

Written on: 10/04/2015

Glad to hear that we were able to carry out your repair so quickly and that you were happy with the service. Thanks for your comments.

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★★★★★

“Professional Polite Efficient Punctual Informative. ne”

Written on: 08/04/2015 by 7chances (1 review written)

I'd have damaged my car myself to use Nationwide @ Hunts Cross Liverpool… Read Full Review

Nationwiderepairs's Response to 7chances's Review

Written on: 09/04/2015

Glad to hear that your experience with Nationwide Crash Repairs went so well and that you were pleased with the service you received. Thank you for taking the time to comment.

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