Nationwide Crash Repair Centre Reviews

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre

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★★★★★

“peugeot mobility repars”

Written on: 11/09/2014 by JulissaSchaefer (1 review written)

Service received at Peterborough depot was excellent, staff very helpful, they kept us informed of progress. Repairs carried out to a high standard. I have no hesitation in recommending Nationwide to anyone. Many thanks for 1st class service… Read Full Review

Nationwiderepairs's Comment

Written on: 11/09/2014

Thank you for posting your review. Your comments will be much appreciated by the team in Peterborough I can assure you!

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★★★★★

“great service”

Written on: 10/09/2014

having had to use nationwide the service was exceptional, professional,and great repair… Read Full Review

Nationwiderepairs's Comment

Written on: 11/09/2014

Thank you for posting your review. Much appreciated.

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★★★★★

“Care with Courtesy and Competence”

Written on: 10/09/2014 by WilsonMA (1 review written)

Helpful receptionists, considerate estimators and return of car 48 hours before agreed date. Courtesy car was immaculate. The whole experience was professional and we were kept up to date with progress. Can't think of anything that could be done to improve it… Read Full Review

Nationwiderepairs's Response to WilsonMA's Review

Written on: 11/09/2014

Thank you for posting your feedback. Your kind comments are very much appreciated by everyone at Nationwide and will be forwarded on to our team in Cardiff.

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★★★★★

“Nissan note car repair”

Written on: 10/09/2014 by Richardp51 (1 review written)

I had a third party repair due to third party ins company approved garage . The service and completed job to the rear of my vehicle was excellent total professional . I would recommend nationwide larbert to any one. The only minus factor was the hire company who didn't appear to check progress and contacted me asking for the hired car back and when it was returned was not aware in spite of being notified the hire returned Thank you … Read Full Review

Nationwiderepairs's Comment

Written on: 10/09/2014

Thank you very much for posting your review. It is great to hear you were happy with the repairs carried out to your vehicle and I am sorry you had problems with the hire company. Thanks for letting us know.

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★☆☆☆☆

“Never again!”

Written on: 07/09/2014

I was not happy with the time taken or service provided by this company. I do not feel able to recommend them to others… Read Full Review

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★☆☆☆☆

“diy”

Written on: 04/09/2014 by tfMcLain1962 (1 review written)

my new car had a 5 inch scratch in the door so the insurance sent me to the dumfries branch of the company it was picked up by two very nice people i have to say it was away for 6 days before it went into the paint shop and then they decided to paint the whole of the side of the car why? when it was returned it looked ok but within a week the paint started to rub off it now looks like a patchwork quilt. you get a lifetime guarantee but you cant take it in every two weeks plus i dont want them… Read Full Review

Nationwiderepairs's Comment

Written on: 05/09/2014

Thank you for posting your feedback on this site. I cannot comment in any detail on the issues you have raised until I have further information. However, at this point I can say that the repair centre would only paint those parts of the car which the insurance company has authorised to be done. Therefore, if your insurance company has provided authorisation for the whole side of the car to be painted then they must have felt that it was necessary. As regards the fuel used to get the vehicle to and from the centre, this is always at the customers cost, just as it would be if you were to take your car for a service or MOT. We do offer a collection and delivery service whenever possible to make things easier for our customers but are not able to replenish the fuel used in driving the vehicle to and from the centre. We appreciate you taking the time to post your feedback and I hope this helps a little to explain things. Please contact the manager of the Dumfries centre if you would like to discuss the matter in further detail. He will be more than happy to assist you.

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Hawick3's Comment

Written on: 05/09/2014

The insurance company would give the go ahead with what the company said needed done it is down to trust, and there is no way a 5 inch scratch needs a whole side done.
I was told that the petrol would be filled to the same level which was full as you do with the courtesy car and not many people go on a 140 mile round trip to get their mot.
what is the excuse for the Teflon coated paint that comes off?
p.s. this is the second car that had to go there the first was almost the same for a small air pellet dent on the back panel they painted back panel and two doors plus the paint started to come off what a coincidence once is unlucky twice is bad workmanship

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Nationwiderepairs's Comment

Written on: 11/09/2014

The manager of our Dumfries centre, Brian, is obviously very concerned about the issues you have raised and has asked if you could contact him please. He would like to discuss reimbursing you for the fuel and he is keen to ensure the repairs are rectified to your satisfaction. If you could contact the centre at soon as possible, we will be able to address the issues you have raised. Thank you.

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★★★★★

“excellent”

Written on: 04/09/2014 by brimson (1 review written)

Excellent service and I was kept fully informed of progress throughout and my car was returned promptly… Read Full Review

Nationwiderepairs's Response to brimson's Review

Written on: 05/09/2014

Thank you for posting your feedback!

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★★★★★

“Astra crash repair”

Written on: 04/09/2014 by MILLER99 (1 review written)

Having never been involved in an accident previuos to this, I was extremeley apprehensive of the repair process and the end product, Iwas refered by the insurance company that nationwide would be the prefered option and to my satisfaction they provided a 5 star service from picking the car up to satisfying my request to have it back in just over a week as I was going on holiday to dropping it off at my place of work and supplying courtesy car , A Quality repair, quality service thanks to all… Read Full Review

Nationwiderepairs's Response to MILLER99's Review

Written on: 05/09/2014

Thank you for posting your great comments on the service you received from our team in Blackpool. They will be sent a copy of your comments - a great start to the weekend!

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★★★★★

“Fantastic Result and Service”

Written on: 04/09/2014 by sparklesmcgraw (1 review written)

I had my car repaired at the Nationwide Car Repair Centre in Dundee covered under insurance after hitting a deer which completely destroyed the front end. I was apprehensive at first as the car isnt exactly common and I was worried about the quality of work that would be done. Needless to say I am blown away by what a good job they have done. The car basically underwent a full respray as I asked them to repair some rust spots whilst in there and it looks amazing. Front end completely rebuilt… Read Full Review

Nationwiderepairs's Response to sparklesmcgraw's Review

Written on: 04/09/2014

Thank you for your wonderful feedback, which I have passed on to our team in Dundee. Your comments will be very much appreciated.

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★★★★★

“Super Smashing Great!”

Written on: 29/08/2014 by l3tmein1 (1 review written)

I took my car in for repair at the Team Valley branch of Nationwide Repair Centre. The two people that worked at the front desk were absolutely fantastic. They were so helpful and professional and they really complemented each other with the way they worked together. I would recommend this branch for its frontline service, repair work and keeping me informed at all times. Well done and it was a pleasure meeting you!!… Read Full Review

Nationwiderepairs's Response to l3tmein1's Review

Written on: 02/09/2014

Thank you for your lovely comments - which I have passed on to our team in Gateshead. We really appreciate you taking the time to post your feedback.

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★★★★★

“body work repair”

Written on: 22/08/2014 by Selena253 (1 review written)

top notch service ,the repair was done in one week and surpassed my expectations and they rang me to see if i was happy with everything… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for posting your feedback.

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★★★★★

“Nationwide Oxford are second to none giving good service”

Written on: 21/08/2014 by OxfordExile (1 review written)

The people at Kidlington have had our Skoda Octavia for just about a week,We got it back today and I have to say that the service and care has been superb,I couldn't recommend them high enough,although I do pray I don't see them again.Chris Russell… Read Full Review

Nationwiderepairs's Response to OxfordExile's Review

Written on: 24/08/2014

Thanks you for your feedback.

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★★★★★

“Toyota frontal damage.”

Written on: 20/08/2014 by anyone. (1 review written)

The front end of our Toyota sustained damage, together with my RIAS insurance the car was picked up on the same day, and was taken to the repair center at Norwich, in just six days (including a weekend) the car was brought back to me, and the repair was excellent, I could not fault the service, and a higher car was included. … Read Full Review

Nationwiderepairs's Response to anyone.'s Review

Written on: 24/08/2014

Thank you for posting your review

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★★★★★

“East Bilney Coachworks (Norwich branch - they have 4)”

Written on: 20/08/2014 by adrianscotter (2 reviews written)

Having been rear ended by a drunk driver, I arranged for my van to be repaired through Axa, my insurance company, they in turn asked Nationwide Repairs (please see separate review - search for 'Axa use these clowns') who contacted me direct. What a fantastic company, I only dealt with 3 members of their staff by what a pleasant experience! I was contacted initially to make an appointment to see the extent of the damage, 'A' (no names allowed apparently) did the inspection, took photographs… Read Full Review

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★★★★★

“Really helpful staff”

Written on: 20/08/2014 by Huberuv317 (1 review written)

We had a flat tyre just before check in at Exeter airport recently. The staff were so helpful and speedy to make sure we could catch our flight to Dublin. Many thanks to all the staff who helped . Great service… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for your feedback

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★★★★☆

“Great customer service!”

Written on: 20/08/2014 by MarvinJimenez (1 review written)

Bristol - Centre Had a great experience with Nationwide Bristol, the customer facing team were fantastic and are an asset to the Nationwide brand. Well done! My car was fixed to a good standard and returned promptly. Overall happy with the service provided. … Read Full Review

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★★★★★

“Repairs to my car ”

Written on: 19/08/2014

Recently a new wing was fitted to my car by Nationwide Peterborough after an unfortunate incident involving a low post in a car park ! My car was collected and loan car supplied . Everything on time and well organised . Several phone calls followed to keep me in touch with the progress of the repair which could also be followed on line. On completion the car looked as if it had just left the showroom ! Excellent colour match and beautifully finished both inside and out. Even a follow up… Read Full Review

Nationwiderepairs's Comment

Written on: 24/08/2014

Thank you for posting your feedback

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★★★★★

“Exemplary repair and service!”

Written on: 14/08/2014 by Doherty383 (1 review written)

From the start of the process with the Nationwide central booking centre and all the way through the repair process of my car at the Blackpool centre, the level of service and quality of the repair was exemplary. Nothing was too much trouble, the staff were highly professional, flexible, always helpful and went the extra mile. All aspects of the service I received were truly impressive - this is how it should be done! Very many thanks… Read Full Review

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★★★★★

“Brilliant”

Written on: 13/08/2014 by vanmanal (1 review written)

Thank you so much for the work your team have done on my van, with particular thanks to the guys in the body-shop who did the work. The repair has been done to a very high standard and looks as good as new. Your customer service and work ethic are exemplary. I was kept in the picture with updates every two to three days and the friendlieness and professionalism of everyone I spoke to or dealt with was great. From my first day to the last when I collected my van the process has been hassle… Read Full Review

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★★★★★

“Exeter Nationwide - Excellent service, great...”

Written on: 13/08/2014 by wilkensim (1 review written)

Fixed the bumper on my car under our insurance. They've been really great throughout. Excellent communication, fitted in around our schedule, even got the job done quicker than normal so we could go on holiday! People were really nice as well, very helpful… Read Full Review

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