Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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★★★★★

“EXCELLENT SERVICE ON REPAIR TO CAR”

Written on: 13/05/2015 by Eileenkinghall (1 review written)

The Service was excellent from start to finish, The Recepitionist was absolutely wonderful SHE IS THE FACE AND VOICE OF THE COMPANY. VERY FRIENDLY AND VERY HELPFUL. WISH EVERYONE I HAD TO DEAL WITH WAS AS GOOD AND HELPFUL.I HAVE NO NEGITIVE THOUGHTS ABOUT THE WORK OF SERVICE ONLY POSITIVE ONES. … Read Full Review

By Nationwiderepairs

Written on: 14/05/2015

Glad to hear that you were pleased with the service you received while your vehicle was being repaired and that the receptionist at Team Valley, Newcastle was so friendly and efficient. Thank you for your comments.

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★★★★★

“Crash repairs at Benfleet branch”

Written on: 13/05/2015 by hibbejx (1 review written)

Very pleased with the overall service we received from Benfleet office. Car was collected and delivered to fit around work, repairs completed beautifully and car returned in a cleaner state than was sent!! Very pleased indeed and highly recommended. WORD OF WARNING - you are not insured on the courtesy car unless the car rental company have seen and taken a copy of your driving license - I nearly got caught out as our insurance company told me (as a 2nd driver) that I was insured to drive… Read Full Review

By Nationwiderepairs

Written on: 14/05/2015

Great to hear that you were pleased with the service you received from our Benfleet branch and that your car was returned in such a good condition. Thanks for your review.

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★★★★☆

“Quick Turnaround Convenient! ”

Written on: 12/05/2015 by yellowdog88 (1 review written)

My New (ish) Ibiza FR had minor accident damage after a large deer ran into the side of me on a B road! A new drivers side wing mirror was fitted and a minor dint in the door was repaired and resprayed to an excellent standard and in less than two weeks! car came back as clean and tidy as it went! They picked my car up from my work which was exceptionally convenient, and the left me a decent spec Citroen C4 Cactus... not my ideal choice of car but given I was expecting a Corsa, It was… Read Full Review

By Nationwiderepairs

Written on: 13/05/2015

Glad to hear you were pleased with the customer service you received and that you were happy with how our team in Exeter dealt with any issues you had throughout the process of your repair. Thank you for taking the time to enter your comments.

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★☆☆☆☆

“poor service”

Written on: 12/05/2015 by clairecj (1 review written)

I am currently dealing with dunfermline repair centre at first the service was ok once the car came back there is 8 faults with it I have phoned lots of times to speak to a manager I keep getting told he will phone me back I paid an excess of£850 as the car was damaged through no fault of ours it's been very stressful and this is just adding to the stress the service has been terrible I seem to be getting no where fast would appreciate some help with this horrific situation… Read Full Review

By Nationwiderepairs

Written on: 13/05/2015

We are very sorry that you are not happy with the service you are receiving from the team in Dunfermline. We will be looking into the matter for you and will post a further response once we have more information. I would just like to take this opportunity to clarify that your excess is determined by your insurance policy/company and not Nationwide so please discuss the matter with your insurance company if you are unhappy with the amount. You will receive an e-mail from us and if you could please respond with your registration that will really help us with our investigations. Thank you.

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Clairecj's Response to clairecj's Review

Written on: 21/05/2015

The service I recieved at first that I wrote in my review above was not good but after speaking with Ian the manager at dunfermline everything was sorted out and I finally got the repairs done correctly, very happy with the service I received and the car is back to the standard it was before the accident. Thanks so much Ian your fantastic at your job.

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By Nationwiderepairs

Written on: 21/05/2015

Thank you for posting your additional comment, which is appreciated. I understand from the manager of our Dunfermline centre that the faults to which you refer were infact not faults in our repair work and were already present on the vehicle before it came on site. Nevertheless, as a gesture of goodwill we rectified some of these issues for you and trust that we have restored your faith in Nationwide. Thank you again for posting your feedback.

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★★☆☆☆

“Repair query”

Written on: 12/05/2015

This is second time my car has been to nationwide. first was fantastic, did everything they said they would. this time service to start was excellent, got a call asking if everything was okay I said yes though I had not really looked closely, a few hours later after looking for a bit I noticed to front was a different color. called center and spoke to a completely different person, although very polite, was not very helpful. considering this is a problem that is not my fault, you would think… Read Full Review

By Nationwiderepairs

Written on: 12/05/2015

I am so sorry that you have not received the great level of service from us that you received last time. You do not say which centre you dealt with but please rest assured that the team there will do all they can to ensure that any issues you have are rectified to your satisfaction. If you could respond to my direct e-mail and provide me with the information I have requested in it, I will ensure everything is sorted our for you as quickly as possible, thank you.

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★★★★★

“Benfleet”

Written on: 11/05/2015

Recently had a repair at the Benfleet site. From start to finish I have been pleased with the service. Vehicle was mobile estimated to start with, then booked in. Collections are 9-5 but they made special consideration and collected vehicle before I went to work. Hire car was delivered at the same time. I was advised from the booklet I was given I can track my vehicle on line. I was kept updated whilst the car was there. Car was returned on time and the repair is flawless. Fantastic customer… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Pleased to hear that we were able to accommodate your requirements for a collection before you went to work and that you were happy with both the quality of the repair work and the time it took to complete. Thank you for your review.

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★★★★★

“Very good work!!!”

Written on: 11/05/2015 by 266Schneider (1 review written)

The work was carried out quickly, and professionally, I was kept up to date with progress, estimated return was 10th may, I received it on 7th may,, 3 days ahead of schedule. A job very well done!… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Glad to hear that we were able to complete your repairs faster than you had expected and that you were pleased with the communications throughout. Thanks for your comments.

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★★★★★

“Nationwide Newport....fantastic service!!!!”

Written on: 09/05/2015 by Terrysa58 (1 review written)

After Nationwide Newport recently repaired my Chrysler Patriot I have renewed faith In the repair industry. The repairs and colour match are outstanding, I recieved excellent customer service from the 3 reception staff on the front desk and all other staff involved. They were very friendly and professional and I was kept updated regularly. I felt at ease during the whole process and will definitely recommend them...Thank you to a top notch team!!!!… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

It is always out intention to provide a high level of customer service, so it is great to see that the team at our Newport branch looked after you so professionally and that you were pleased with the repairs to your Chrysler Patriot. Thank you for taking the time to write your review.

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★★★★★

“Nationwide Crash Repairs at Exeter airport”

Written on: 09/05/2015 by mdConway126 (1 review written)

Very good service with lots of update calls. Very helpful staff especially The person  I dealt with . First class job, and finished a week earlier than estimated… Read Full Review

By Nationwiderepairs

Written on: 13/05/2015

Glad to hear that you were kept up to date throughout the process of your repairs and that you were happy with the service you received. Many thanks for your review.

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★★★★★

“Great service from Luton”

Written on: 09/05/2015 by Haytt308 (1 review written)

I used Nationwide in Luton for a minor car repair - scratches to doors and side panels. I was extremely happy with the service I received. They kept me well informed of the work as it progressed (via phone calls every few days) and returned the car (to a convenient location) in excellent condition. It was fully valeted and the repair was spot-on. They provided a detailed break down of the work carried out… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Glad that you were satisfied with the Nationwide Repairs from start to finish and that you were kept informed throughout. Thank you for your review.

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★★★★☆

“Speedy insurance repair”

Written on: 09/05/2015

Very speedy repair, from dropping the car off on the wednesday morning to it being ready on the thursday afternoon. They went the extra mile to make sure i had my car back for the weekend as family were coming over and that was brilliant. Customer services brilliant aswell, no problems… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Glad to hear that we were able to complete your vehicle repairs quickly and to make sure your car was back before your busy family weekend. Thanks for our comments.

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★★★★★

“Very efficient and friendly”

Written on: 09/05/2015 by Perla230 (1 review written)

Very good communication and well mannered. Car repaired perfectly. No faults… Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Glad to hear you were kept informed throughout and that you were pleased with the repairs. Thank you for your comments.

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★★★★★

“Superb Repair- CE15 GHY”

Written on: 08/05/2015 by JonathanDBennett (1 review written)

All the staff at the Newport branch of the Nationwide Crash Repair Centre were all absolutely fantastic. They explained exactly what would happen during the repair and phoned me regularly with progress updates. The courtesy car provided was clean and was a great quality. When I collected my completed car the repairs were fantastic and the manager greeted me and explained what had been done. I would definitely recommend them to friends and colleagues. thank you all so much. Jonathan Bennett… Read Full Review

By Nationwiderepairs

Written on: 12/05/2015

Glad to hear that you had such a positive experience with our branch at Newport and that the manager took the time to talk you through what had been done. Thank you for your review.

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★★★★★

“Great service from the first phone call.”

Written on: 08/05/2015 by Carfixed (1 review written)

Greeted with a cheery smile when I walked through the door to drop my car off. Got a great courtesy car which suited my needs. Was kept fully updated at where my car was in the process of being fixed. Fast efficient friendly service when I went to collect my car. Big thanks to all at Falkirk Nationwide. … Read Full Review

By Nationwiderepairs

Written on: 11/05/2015

Glad to hear that our team at our Falkirk branch provided you such a professional service, with good communication throughout. Thanks for your comments.

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★★★★★

“Service with a smile from Nationwide!!”

Written on: 06/05/2015 by Bloopsie1 (1 review written)

From a miserable start of a minor crash at a roundabout and burdened with the thought of a long episode of harassment and being without car whilst repairs to my front bumper and headlight took place, I was instantly greeted with a pleasant helpful receptionist on my first phone call from Nationwide through my insurance company. Receptionist L booked my car in and provided me with a smart almost brand new SUV courtesy car over the period of the repair. This was brought to my door by a… Read Full Review

By Nationwiderepairs

Written on: 07/05/2015

Thank your for your review. It is always our intention to provide a high level of service, so it is great to hear that the staff in our Bradford branch went that extra mile to ensure you had an exceptional experience.

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★☆☆☆☆

“Stay well clear from this company !!!”

Written on: 06/05/2015 by Tierneyon236 (1 review written)

Having had the slightest of bumps to the near side rear panel which if it was not our fault I would have try to wax the scuff out, but as the insurance company was involved we handed the car over to Nationwide Crash Repair Centre. This was the worst decision I have ever made in all my years of owning a car !!! Having shown the driver who came to pick up the car where the damage was, he took it away to be repaired. When the car was brought back to us the delivery driver then showed us what they… Read Full Review

By Nationwiderepairs

Written on: 12/05/2015

We are sorry that you have not been happy with the service you have received from us. We would appreciate it if you could provide us with some more information, such as the centre you dealt with and your registration. I will send you an e-mail so you do not have to post the details on this public forum but can reply to us directly. Once we have received your response we will be able to establish what went so wrong with your repairs. We require all of our customers to sign a form which clearly shows the damage to be repaired and so it is very important that we find out why this did not appear to happen in your case. You say we also caused £1700 worth of damage to your vehicle. This is a serious claim and we clearly need to ensure that the matter is resolved to your satisfaction as soon as possible. I look forward to received a response to my e-mail from you as soon as possible, thank you.

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★★★★★

“Car repairs”

Written on: 06/05/2015 by Kirbyoy474 (1 review written)

Quick repairs with nice people who explained the whole process and kept me informed over the phone about how the repairs were coming along. Only took a few days to complete the repair… Read Full Review

By Nationwiderepairs

Written on: 06/05/2015

Glad to hear that you were kept informed throughout the process of your car repair and that you were pleased with the team at out Bradford branch. Thank you for your review.

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★★★★★

“Outstanding service ”

Written on: 05/05/2015 by Boboos30 (1 review written)

outstanding service picked the car up on Wednesday and dropped off a curtsy car,work was carried out and my car was returned on the Saturday excellent job… Read Full Review

By Nationwiderepairs

Written on: 06/05/2015

Glad your car was collected and returned so efficiently for you and that you were pleased with the work completed. It would be great if you could submit a further comment below to let us know which Nationwide branch you attended so that we can pass on the positive comments. Thank you.

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★★★★★

“Great service”

Written on: 02/05/2015 by andrewwhittingham (1 review written)

After a rear end bump my car was repaired within a couple of days and came back spotless the staff at Bridgend were very pleasant and helpful. I would recommend Nationwide to my family and friends because they provide an excellent efficient service every time… Read Full Review

By Nationwiderepairs

Written on: 05/05/2015

Pleased to hear that you had such a positive experience with our team at Bridgend and that you were satisfied with the repairs completed on your car. Thank you for your review.

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★★★★★

“Nationwide Benfleet”

Written on: 02/05/2015 by McKee220 (1 review written)

A superb service from the off! From the outset, the communication throughout the repair process given was excellant, keeping me informed all the way along as to the progress of the work. The quality of service concerning the liaison with the car hire company was great, with the hire car being both delivered to my door by Nationwide Benfleet and taking away my car to be repaired. Once repaired, my car was delivered back on completion, with the hire car being taken back. To cap off the… Read Full Review

By Nationwiderepairs

Written on: 05/05/2015

Glad to hear that you were kept informed throughout your repairs and that the staff at our Benfleet branch handled themselves so professionally for you. Thank you for taking the time to write your review.

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