Nationwide Crash Repair Centre Reviews

★★★★★
4.5 / 5
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Nationwide Crash Repair Centre

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★★★★★

“Nationwide Repair Centre Tamworth”

Written on: 03/12/2014 by andyuk1 (1 review written)

Totally happy with the level of service from Nationwide. From start to finish I was kept up to date with the progress of my repair. Even when I missed their call, they would always leave a voice mail updating me. The temporary car was fine for the duration of the repair, and the change over went smoothly. If the rest of the Nationwide Repair Centres are as good as Tamworth, then I would congratulate the Company for a First Class Service. The only criticism I would give is that the Temp car had… Read Full Review

Nationwiderepairs's Response to andyuk1's Review

Written on: 05/12/2014

Thank you very much for posting your feedback. We try hard to ensure that all our centres provide a first class level of service but obviously things sometimes do go wrong. On these occasions we do our best to rectify things as quickly and as painlessly as possible! As regards your temp car, unfortunately we can only provide a courtesy car in line with your insurance policy, which is usually a small car. Thanks again for your feedback!

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★★★★★

“Great service from Nationwide Crash Repair Centre Yeovil ”

Written on: 03/12/2014 by dorsetknob (1 review written)

I have been on the Motability scheme for 14 years and have experienced several repair centres with overall experiences ranging from the awful to a good standard. From start to finish the service from the Nationwide Crash Repair Centre at Yeovil was fantastic. I first had a friendly call from the office explaining what would be happening and that they would be hiring an automatic car for as they were unable to supply a courtesy car at that time as covered by my insurance. Most importantly… Read Full Review

Nationwiderepairs's Response to dorsetknob's Review

Written on: 05/12/2014

Thank you very much for taking the time to post your wonderful comments! I can assure you the team in Yeovil will really appreciate your comments and the fact that you have posted them on this site. It is great to hear that they did such a good job in alleviating some of the stress of the situation for you. Thanks again for posting your review.

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★★★★★

“Fantastic customer service”

Written on: 03/12/2014 by Meredith148 (1 review written)

I visited the centre in Leeds and was thoroughly impressed with the level of customer service which was given to me on each of the occasions I visited. I was kept informed of the developments to my car at each stage and at the end of the work my car came back to me valeted and clean. This centre went over and above the call of duty and accordingly I am happy to post this positive review for the team at Leeds… Read Full Review

Nationwiderepairs's Comment

Written on: 05/12/2014

Thank you for posting your review on this site and thank you for your kind comments. It is great to hear that the team went beyond the call of duty. We do try hard to provide an excellent level of service so it is good to hear we managed it! Thanks again.

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★★★★★

“Body work repair, Fiesta rear bumper.”

Written on: 01/12/2014 by Greeriu167 (1 review written)

These comments refer to the Nationwide Crash Repair Centre in Tamworth Staffs.I found the staff to be helpful and courteous, with the repair to my car being dealt with quickly and efficiently. Under the terms of the insurance policy a courtesy car was provided and I was updated regularly about the progress of the repair to my car. The courtesy car I collected from the centre was clean inside and out. I am completely satisfied with the service I received… Read Full Review

Nationwiderepairs's Comment

Written on: 02/12/2014

Thank you for posting your positive feedback. Greatly appreciated.

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★★★★★

“Excellent service”

Written on: 01/12/2014 by gillbowler (1 review written)

Can't fault them - the repair to my car, following an accident, was handled swiftly and efficiently. My car was picked up from and dropped off at my place of work at the times promised, and I got regular updates on the progress of the repairs. Very helpful company  many thanks… Read Full Review

Nationwiderepairs's Response to gillbowler's Review

Written on: 02/12/2014

Thank you very much for posting your feedback. If you get a chance, could you add a comment to your review and let us know which centre you dealt with please? Many thanks!

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★★★★★

“Brilliant Car Repair Centre.”

Written on: 29/11/2014 by petitetracy (1 review written)

This is the second time our car has been repaired by Nationwide Crash Repair Centres. We were aware that our car would take a while to repair due to the fact spares have to be ordered as it's an American car (Chrylser Grand Voyager). It was collected by a lovely polite man and taken to the Tamworth Centre. He left us with a courtesy car and even took time to run through where some of the basic controls were, e.g. Lights, Window Wipers, Mirrors. We had constant telephone calls updating us on… Read Full Review

Nationwiderepairs's Response to petitetracy's Review

Written on: 30/11/2014

Thank you very much for posting your great feedback regarding the service you received from our Tamworth centre. I can assure you your comments will be greatly appreciated by everyone! Thanks

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★☆☆☆☆

“very disappointed ”

Written on: 28/11/2014 by leeboardman (1 review written)

Had car in for insurance claim damage to wing bumper door and headlight. Had car back 1st and the xenon headlights facing up in the trees and the new head light is lhd or faulty has beem kicks up to the right thay had it back again this time it's returned to me to find one headlight is now a different colour and still kicks up to the right! Blinding every passing car and just noticed thay ain't even put paint the the bottom of the wing this just gets better not car for over 2 months now… Read Full Review

Nationwiderepairs's Response to leeboardman's Review

Written on: 30/11/2014

Thank you for your feedback. We will be investigating the issues you have raised.

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Nationwiderepairs's Response to leeboardman's Review

Written on: 08/12/2014

I understand the centre are dealing with these issues for you and should resolve things to your satisfaction. Thank you for bringing the matter to our attention.

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★★★★★

“Exeter Branch”

Written on: 28/11/2014 by Carr349 (1 review written)

From start to finish I had a great service from this company. From when my car was collected for repair to when I went back to collect something I had left in my car. A personal service with great customer care. Took the trauma out of the accident… Read Full Review

Nationwiderepairs's Comment

Written on: 30/11/2014

Thanks for posting your review. It is really nice to hear we managed to alleviate some of the stress from the situation for you!

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★★★★★

“My first accident ”

Written on: 26/11/2014 by N876 (1 review written)

as this was my first accident I wasn't sure what I needed to do, the girls on your reception were extremely helpful from first contact to getting my car back fully repaired and valeted and well within the time and dates I was given. I would recommend your company to my family and friends… Read Full Review

Nationwiderepairs's Response to N876's Review

Written on: 27/11/2014

Thank you for posting your review and for your recommendation - much appreciated!

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★★★★★

“Front and Rear bumper respray”

Written on: 26/11/2014 by Robinson456 (1 review written)

Car was into the Dundee branch for front and rear bumpers respraying, the work was done to a very high standard, and equally important the work was completed within the time period stated. Excellent service would recommend… Read Full Review

Nationwiderepairs's Comment

Written on: 27/11/2014

Thank you for your feedback and recommendation.

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★★★★★

“Hi just got my mpv Nissan back form nationwide car...”

Written on: 26/11/2014 by reaperskull (1 review written)

Hi just got my mpv Nissan back form nationwide car repairs i found that the staff in the office and the workforce to be polite friendly and take pride in the work they thank q keep the brilliant work up colin davies… Read Full Review

Nationwiderepairs's Response to reaperskull's Review

Written on: 27/11/2014

Thank you for taking the time to post your review. If possible, please can you add a comment to your review letting us know which centre you dealt with? I can then ensure the correct team get to hear your kind comments. Thank you.

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★☆☆☆☆

“NEVER AGAIN!”

Written on: 24/11/2014 by loulou0781 (1 review written)

Was advised by my insurance company to use this repairer following an accident. The repairs were carried out but I have left there a very unhappy customer. If given the choice again I would never take my car to Nationwide… Read Full Review

Nationwiderepairs's Response to loulou0781's Review

Written on: 30/11/2014

Thank you for posting your review, however, it would be really helpful to us if you could let us know which centre you dealt with and the last 3 digits of your registration. We can then ensure that we have rectified all issues to your satisfaction and that any mistakes are not repeated. If you add a comment to your review with this information, that would be very much appreciated, thank you.

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★★★★★

“Pug 107”

Written on: 22/11/2014 by gracereenie (1 review written)

I had an RTA on the 25/10 and today I'm finally going to pick my little car up! The guys at nationwide have been fantastic from start to finish, ringing me straight away about any delays on delivery of parts(which were out of their hands) and every time the repair had progressed. The staff are friendly and easy to talk to. I had a lovely Corsa for a courtesy car which was made available promptly and lovely to drive. Overall great service- but in the nicest possible way I hope I don't have to… Read Full Review

Nationwiderepairs's Response to gracereenie's Review

Written on: 24/11/2014

Thank you so much for takingthe time to post your review. I too hope you don;t have to use us again - but if you do, you know where we are!!!

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★★★★★

“great service great staff”

Written on: 21/11/2014 by robertfraser (1 review written)

very good service friendly staff, great , should be able to name names of staff that where outstanding in the respect of the company. two ladies at the front desk. GREAT and the car team. Ref: 848231… Read Full Review

Nationwiderepairs's Response to robertfraser's Review

Written on: 24/11/2014

Thank very much for posting your review. I will forward your comments on to the centre which dealt with your repairs so the right people get to hear your feedback!

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★★★★★

“Good as new.”

Written on: 21/11/2014 by brooks1 (2 reviews written)

After colliding with a deer my Picanto lost half the nearside wing and the nearside fog lamp. My insurers arranged the repair through Nationwide Crash Repairs in Norwich. The car was picked up on a Tuesday and a very nice courtesy car was left with me for the duration of the repair. I received a call the following Monday to say my car was repaired and arranged for the swap back on the Tuesday. The staff were friendly and efficient and I was unable to tell the car had ever been damaged. I have… Read Full Review

Nationwiderepairs's Response to brooks1's Review

Written on: 24/11/2014

Thank you for posting your review and feedback, which I have passed on to the Norwich centre. Its great to hear!

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★★★★★

“Van pain job”

Written on: 20/11/2014 by Waynenrm (1 review written)

We had one of our company vans sprayed at the Luton depot and I must say the staff where fantastic. The paint job was above excellent and the service was the best I have seen in a very long time. I would recommend nationwide crash repair Luton to everybody that needs work doing.thanks to all those who was involved for a fantastic job… Read Full Review

Nationwiderepairs's Response to Waynenrm's Review

Written on: 21/11/2014

Thank you for posting your review which I know will be gratefully received by the team in Luton!

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★★★★★

“Friendly service”

Written on: 20/11/2014 by Darrylb158 (1 review written)

Just had my car returned and am very pleased with the professional work carried out,colour matches perfectly too,on door,mirror and back quarter panel,would recommend anytime… Read Full Review

Nationwiderepairs's Comment

Written on: 21/11/2014

Thank you for posting your feedback. If you are able to add a comment to your review and let us know which centre you dealt with, that would be great! I can then ensure the right team get to know you have posted your positive feedback on this site, which will be very much appreciated I am sure! Thank you.

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★★★★★

“What a fantastic friendly service!”

Written on: 19/11/2014

We have recently had cause to have our vehicle repaired at your centre in Boston following a non-fault crash, instructed by our insurance provider. We would like to express our thanks for the professionalism and service shown by all members of your team involved. The repairs have been carried out to our complete satisfaction. In particular, we would especially like to highlight the impeccable customer service shown by your front desk representative. From the outset and throughout all our… Read Full Review

Nationwiderepairs's Comment

Written on: 19/11/2014

Your review has just gone live and been brought to my attention. Thank you so much for posting it yesterday. As you know, we have shared your comments with the team and the lady who provided you with the excellent customer service!. Thanks again.

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★★★★★

“Great service”

Written on: 18/11/2014 by Jps0195 (1 review written)

Great service and friendly staff at Tamworth branch,just had my grande punto returned back to Telford from door,quarter panel repair,I'm also very pleased with colour match ,spot on now and so is quality of repair,would definetly recommend… Read Full Review

Nationwiderepairs's Response to Jps0195's Review

Written on: 19/11/2014

Thank you very much for posting your feedback. Your comments are much appreciated !

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★★★★★

“Norwich branch,839064”

Written on: 18/11/2014 by Mogbrooks (1 review written)

Unfortunately a driver rammed my one month old Citroen DS3...the back of the car was a complete disaster!..Nationwide from Norwich came and collected my car..from the driver of the recovery vehicle , to the guy who worked on my car, the girls who called me regularly ,these people were fantastic, and believe me I needed a lot of sympathy!...my car was returned to me in great time, it looked fantastic, plus a terrific valet and outside clean...All I can say is if you want first class service then… Read Full Review

Nationwiderepairs's Response to Mogbrooks's Review

Written on: 19/11/2014

Thank you so much for posting your positive comments. It is bad enough having an accident let alone when your car is only a month old! Its great to hear we managed to alleviate some of the stress of the situation for you! Thanks again.

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