Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.6 / 5
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91.5% of users recommend this
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Media Gallery for Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

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★★☆☆☆

“Poor communication”

Written on: 18/05/2016 by Pittmanxq318 (1 review written)

Thankfully my vehicle is back in my possession and is repaired! After telling me as they picked it up and after almost every phone call I made that they would keep me informed of the progress, I can honestly say, the only time they phoned me was when the vehicle was finally repaired. It took over 3 weeks for what most would have thought to be a minor repair. Once they had the approval of the insurance company they almost demanded the vehicle and then it took at least a week to start on the… Read Full Review

By Nationwiderepairs

Written on: 19/05/2016

Thank you for providing your feedback. So that we can address the issues you have raised with our team in New Milton, could you please respond to the email we have sent you via this site with the information we have asked for? We can then ensure that any mistakes we have made are not repeated and establish why your repairs took so long. Thank you in advance and please accept our apologies for any inconvenience you have been caused.

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★★★★☆

“A little long, but worth it”

Written on: 18/05/2016 by 404Fox (1 review written)

It took nearly 3 weeks for my car to be repaired - rear window replacement and small paint repairs - but it came back like new. Could only ask for quicker service, but I'd rather wait for something right than get something wrong in a hurry… Read Full Review

By Nationwiderepairs

Written on: 18/05/2016

Thank you for your feedback. Your last comment has summed things up nicely - we complete all repairs as soon as we can but we won't compromise on quality. This can unfortunately mean that repairs can sometimes take a little longer than first thought. This may be why your repairs took so long or it may be we were waiting for parts. Thank you for your understanding though and we appreciate you letting us know you were pleased with the end result. Thank you!

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★★★★☆

“My car repair”

Written on: 17/05/2016 by KeeganDay (1 review written)

Excellent service with plenty of communication. From reception through estimating to repair engineers everyone was bright & chirpy, keeping me informed of how the repair was coming along & when I could expect the car back The loan car was more than good especially the colour {Chelsea Blue}… Read Full Review

By Nationwiderepairs

Written on: 18/05/2016

Thank you for posting your feedback. We are glad you like the colour of the courtesy car!!

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★★★★★

“Great service from Larbert branch.”

Written on: 17/05/2016

First class service from drop off to pick up. Polite and courteous staff. Plenty information updates given. All in all a good experience… Read Full Review

By Nationwiderepairs

Written on: 18/05/2016

Thank you for your review regarding the service received from our team in Falkirk.

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★★★★★

“Liberton Nationwide - Going out of their way to help”

Written on: 17/05/2016 by rhinton13 (1 review written)

Dropped off my car for repair but the hire car I thought I had arranged did not turn up. Liberton Nationwide Crash Repair Centre went out of their way to make sure I was not left stranded. Excellent response to situation not of their making. Car repaired quickly as good as new… Read Full Review

By Nationwiderepairs

Written on: 18/05/2016

Thank you for your review and understanding regarding the courtesy car. It sounds like our team managed to sort everything out for you and you were pleased with your repairs, which is good news!

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★★★★★

“Excellent”

Written on: 16/05/2016 by Wendy1973 (1 review written)

Great service from the mobile repair team car was damaged on Monday 9th of May, the mobile repair team came to acess the car on Tuesday 10th and the new bumper was ordered and was all repaired and ready to go by friday 13th May. He was very proffesional and kept me up to date through the week whith the parts delivery times etc, would highly recommend this service to anyone. Thanks for the great service… Read Full Review

By Nationwiderepairs

Written on: 17/05/2016

Thank you for taking the time to post your feedback, which will be forwarded on to the mobile repair team who dealt with your repairs. Your comments will be very much appreciated - it is great to hear you were pleased with our service and repairs.

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★★★★★

“Excellent all round service”

Written on: 16/05/2016 by AldenMorris (1 review written)

Cheltenham Branch provided fast, professional courteous service when my car had to be repaired recently. I cannot fault them… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for your review.

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★★★★★

“Great service from Perth Repair Centre”

Written on: 16/05/2016 by Taliyah388 (1 review written)

Slight hiccup at start with no courtesy car available at initial appointment stage but this was quickly resolved. All staff I dealt with were polite and helpful and I was kept informed with progress throughout. On completion my car was returned to my home address in pristine condition - no sign of damage/repair and fully cleaned and valeted throughout… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for your feedback. I am sorry that there was an issue with the courtesy car - please accept my apologies for any inconvenience this caused you. Thank you for letting us know you were pleased overall!

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★★★★★

“ Very happy with the service received from the...”

Written on: 15/05/2016 by 290Shaw (1 review written)

Very happy with the service received from the Dunfermline branch. Efficient and excellent work. Ready when promised… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for taking the time to post your review.

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★★★★★

“Friendly, quick and professional”

Written on: 15/05/2016 by kbDaniels141 (1 review written)

Thanks for an exceĺlent service. Great having someone who actually enjoys and takes pride in their Job. Very happy… Read Full Review

By Nationwiderepairs

Written on: 17/05/2016

Thank you for posting your review. We would really like to forward your comments on to the team who dealt with your repairs. Could you please respond to the email we have sent you via this site ( it may be worth checking your spam folder! ) and let us know the location of the centre you dealt with? Thank you!

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★☆☆☆☆

“terrible customer service”

Written on: 15/05/2016

I was given a quote for some scratches on the drivers side sill & wheel refurbishment at the Team Valley, Gateshead garage. it was not a big job & the sill only needed preparing & painting as it was only scratched. I was told that it would take 2-3 days. It was agreed that I would drop the car off at 9am 10/5/2016. I delivered the car as agreed. I heard nothing after that so I rang at 4.30pm 12/5/16 & was told that the car wasn't ready. The paint shop manager said that he didn't get the job… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for posting your feedback. We have received all the details regarding your repairs from the Newcastle centre and would like to take this opportunity to make the following comments. As you say, you delivered your car to us on Tuesday 10th May. Our estimator did not provide you with a completion date as he would not have been in a position to have done so, but he did tell you that he anticipated the repairs would take approximately 3 days. Your vehicle left our site late on Friday morning, after we had quality checked the repair. We completed your repair as quickly as we were able to without compromising on quality and this took just over 3 days. As I am sure you can appreciate, we have a number of vehicles coming in and out of the centre every day and commence work on each vehicle as soon as we can. However, this may not necessarily be as soon as the vehicle arrives on site as we have to take in to consideration other repair work we are carrying out or that we have booked in. I can assure you that we commenced and carried out your repair as soon as we could and accept that we could have handled your phone call and communicated with you better. Please accept my apologies on behalf of Nationwide for inconvenience and upset you were caused, it was certainly not intentional. Thank you.

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★★★★★

“Great customer service”

Written on: 14/05/2016 by Jimsim4444 (1 review written)

Wow my car look better than b4 the crash .. Thank you nationwide Chatham ( new road) Great job… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for letting us know you are pleased with your repairs!

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★★★★☆

“Repair to bodywork of car.”

Written on: 14/05/2016 by Mistyindie (1 review written)

I had my car repaired at the LARBERT branch of Nationwide Repairs. I found the staff to be very helpful. I had a courtesy car delivered to my door by one of their drivers. The car was in immaculate condition, inside and out, and the gentleman took time to explain the different controls to me. Every second day the staff would phone to update me as to what stage the repair was at, which I found very helpful. Overall everything went smoothly and the repair was done to a very high standard, so WELL… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for letting us (an everyone on this site!) know that the repair process went smoothly for you. All of our teams try very hard to alleviate the stress of having your car repaired so it is nice to hear that our team in Falkirk managed to do that for you.

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★★★★★

“CAR BODY REPAIR”

Written on: 13/05/2016 by TerryMarland (1 review written)

Nationwide Loanhead 1st class quoted 3 days for repairs and collected car within the time scale. When collected it was like receiving a new car. Will be using them now for the valeting great job… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for your review and for letting us know you were pleased with the service we provided. We look forward to seeing you in the future for a valet!

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★★★★★

“Quicker than quick service!”

Written on: 13/05/2016 by Jenny72 (1 review written)

Efficient and reliable staff.From start to finish it was like dealing with a trustworthy friend.Highly professional people I have not encountered for a long time amazing.Thank you so much for the courtesy car it helped me to continue my normal routine with my children.The speed of the service and repair were outstanding and my car was returned cleaned and with fuel. Whoever is in charge of this business should be extremely proud of all members of staff and I hope they are as appreciated as they… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for your review of the service you received from our team in Cheltenham. The manager of this centre takes a lot of pride in his team and the service they provide our customers with, so he will really appreciate your comments and will definitely share them with the whole team.

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★★★★★

“Great Customer Service!”

Written on: 13/05/2016

My car was recently repaired by the Cheltenham branch of Nationwide Crash Repair Centres. I am pleased with the work carried out but the icing on the cake was the excellent customer service. Not only are the staff very professional but they are also friendly and did everything they could to accommodate me, even bringing my car back to my home and collecting the courtesy car at a time convenient to me. I would highly recommend this branch as their people skills are second to none and I cannot… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

The team in Cheltenham will be delighted to read your comments, thank you. They try so hard to please all their customers so will be very pleased to know they have done just that!

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★★★★★

“Kept up to date all the way”

Written on: 13/05/2016 by TEG77 (1 review written)

The Cheltenham branch were very helpful, they did what they said they would when they would. Had regular telephone contact advising at what stage the repair was and when the vehicle was likely to be roadworthy again. … Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for taking the time to post your feedback which will be forwarded on to the team in Cheltenham.

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★★★★★

“Fantastic”

Written on: 13/05/2016 by GeorgeMcFarlane (1 review written)

Just back from collecting my car after the guys at the Hamilton branch repaired the minor damage caused by a hit and run. excellent work was kept up to date on a daily basis on the progress of the repair, would certainly recommend to friends and colleagues… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

Thank you for posting your review on this site and for your recommendation!

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★★★★★

“Accident repair”

Written on: 13/05/2016 by warrito (1 review written)

WOW!!!! What a fantastic company to deal with, from the lady I dealt with and the man collecting the car the service was superb!! So pleased with the work carried out, a quality caring company, hard to find these days!! Thank you Nationwide for making this problem such an easy process :-) EXCELLENT ALL ROUND SERVICE!… Read Full Review

By Nationwiderepairs

Written on: 16/05/2016

It is great to hear we managed to alleviate some of the stress of the situation for you. Thank you for posting your review and letting us know.

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★★★★★

“First Class Service”

Written on: 13/05/2016 by HeidiPutnam1947 (1 review written)

From the first telephone call from nationwide to the return of my car repaired to a high standard the whole procedure operated quickly and smoothly… Read Full Review

By Nationwiderepairs

Written on: 13/05/2016

Thank you for taking the time to post your review. So that we can ensure the right team gets to see your comments, could you please let us know which centre dealt with your repairs? You can either post a comment against your review or respond to the email that we have sent you via this site (Please check your spam folder!). Thank you.

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