Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
1335
82% of users recommend this
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★☆☆☆☆

“Beware of Vivid Seats”

Written on: 21/09/2015 by CarleyWalker256 (1 review written)

I ordered three tickets from Vivid Seats for the KSU/La Tech football game. The seats I picked out were in the bottom third of the upper deck of the stadium, on the 50 yard line, and were priced at $17 each. By the the time I got through the online ordering process, fees had evidently been added, and the price of the tickets was $37 each when I completed the order and clicked submit. I was irritated by this, but was just glad to get tickets, and did not consider it to be too much to pay… Read Full Review

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★☆☆☆☆

“Have you ever paid more for a service charge than the...”

Written on: 15/09/2015 by tayemandan (1 review written)

Have you ever paid more for a service charge than the actual face value of a ticket? Well be prepared because at vividseats, that's pretty much the norm. Most service fees are over $100.00 per ticket! Oh and watch for the # of tickets in the dropdown menu at checkout,,,,we changed it to 2 yet when we paid it had reverted it back to 3 and charged us for all 3 tickets. Customer service then says, sorry NO REFUNDS.Buy anywhere but Vividseats… Read Full Review

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★☆☆☆☆

“..service fees outrageous too! Best save yourself some...”

Written on: 15/09/2015 by AlaniAdair4 (1 review written)

service fees outrageous too! Best save yourself some grief... BUY TICKETS FROM ANYWHERE BUT VIVID!!… Read Full Review

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★☆☆☆☆

“Never using again”

Written on: 14/09/2015 by Finley402 (1 review written)

I bought tickets to a baseball game and when I got to the gate to scan my tickets, it said the tickets were already in use. I went to the ticket gate and the lady said that what most likely happened was the seller sold the tickets twice and basically whoever got to the gate first got into the game. So the next day I called vivid seats to ask for a refund since I did not get into the game with those tickets and had to buy a whole new set of tickets. The customer service was awful. I was… Read Full Review

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★☆☆☆☆

“Wish I would have read reviews before using Vivid Seats”

Written on: 13/09/2015

AbSolute CAM (not allowed to but the actual word in review)! I ordered Garth Brooks tickets for Dallas and soon realized I had another engagement that time & date that I couldn't miss. I called customer support to see if I could just switch tickets for the same show/seats/etc. for the previous evening. They said I had already bought the tickets in a legally binding fashion, and that the best they could do was send me tickets early so I might be able to find someone to swap with. I called… Read Full Review

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★☆☆☆☆

“Beware! Duplicate Tickets! Denied Access!”

Written on: 30/08/2015 by Mkolb (1 review written)

Spent $552 on two tickets to Zak Brown. Show up at the concert. Duplicate Tickets! They were fake! We were taken to security for over an hour. Denied access to the event. A nightmare!… Read Full Review

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★☆☆☆☆

“Deceiving posting”

Written on: 28/08/2015 by JavionShea156 (1 review written)

I bought a ticket for Yankees/Mets tickets, it showed seating, level, rows. Bought 2 tickets but when i printed its only a parking pass. on the posting i didnt indicate that its a parking pass only.. Deceiving and… Read Full Review

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★☆☆☆☆

“Huge service fees and customer service NIGHTMARE”

Written on: 21/08/2015 by Vivianr63 (1 review written)

Very very very disappointed - bought a parking pass listed for $15 which turned out to have a 2.95 processing fee and 6.95 for it to be Emailed to me. I was using paypal so the fees did not show up until the confirmation screen. I purchased anyway - then the confirmation showed that it was for the early show and I needed the late show. I immediately did on line chat to see if they would switch from the 3:30 show to the 7:30 show and they said - NOPE - I was in a binding contract but they… Read Full Review

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★☆☆☆☆

“Absolute Crooks - Should be Put Out of Business”

Written on: 05/08/2015

There is nothing good about this enterprise. On July 9th, 2015 I ordered online two (2) lawn seats for a Steely Dan concert on August 1st, 2015 at the PNC Arts Center in NJ. I printed out the tickets a few days later. The face rate on the tickets was $39.50 each. I stashed them in my briefcase and went about my business. The night of the show I was a bit suspicious when I saw Section 403 Row G Seats 122 & 124 printed on the ticket.....these were lawn seats, open seating!!! Then I noticed… Read Full Review

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★☆☆☆☆

“Never purchase tickets from this Company!”

Written on: 05/08/2015 by AnnoyedCustomer500 (1 review written)

"I attempted to purchased tickets on Aug 3, 2015 and still today, Aug 5 I am still receiving emails asking for information that has already been sent. First the claim was that the credit card was not clear and a digital copy was requested. Next email claimed the ID was not clear and again the request for a digital copy. Now the initial form has to be resubmitted. I'm done! Never have I had such a horrible experience purchasing tickets! I called the toll free number this morning and the person… Read Full Review

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★☆☆☆☆

“unknown service charge”

Written on: 31/07/2015 by hdFuller214 (1 review written)

I bought Patriot tickets today for my boyfriend and I off this website. When I checked out, I was charged $100 more on my credit card for a "service charge". I did not see it before check out. When I called customer service, I was told that the charge was listed off to the side of the checkout page. Also, there are no ticket refunds. Very upset. Will not be purchasing from this site again… Read Full Review

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★★☆☆☆

“still waiting...........”

Written on: 30/07/2015

I purchased tickets on-line through vivid seats months ahead of the event. The event is tomorrow and I still have not rec'd my tickets!!! Thre emails and 1 phone call so far with no answers except "we are working on it!" Come on...this should not be this hard!!! Hopefully there will be a favorable resolution as these are a gift and I will have a VERY disappointed recipient!! Come on Vividseats.....Prove yourself!!!… Read Full Review

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★★★★★

“No Issues!”

Written on: 29/07/2015

After I purchased baseball game tickets I decided to go Google this company as I have never used them before, and to my surprise they had 50/50 reviews. I was now worried about the tickets I purchased. The STL Cardinals game was this past Saturday and the tickets were legit and I had no issues, unlike some of the other posts I read. I would recommend Vivid Seats to others, but make sure you choose the appropriate amount of tickets and get e-tickets. Before you hit submit review your order so… Read Full Review

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★☆☆☆☆

“Don't buy on internet.”

Written on: 28/07/2015

I purchased tickets 4 months before a show and received them a few months later and they are terrible seats and the face value is less than 50% of what I paid. I called Vivid and they said that I should have called their sales department who could have selected a seat for me for the same price and it would have been better, closer to the stage and in the center instead of what was sent me. They said buying on line is random. It would seem that the sales department holds back the best seats to… Read Full Review

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★☆☆☆☆

“no refund for cancelled willie nelson concert”

Written on: 23/07/2015

Willie Nelson concert cancelled due to rain. Called to get refund. Was told concert was cancelled, but unable to get refund because concert is to be postponed. No new date has been scheduled. Was here visiting and wont be able to return to CA just for a concert. Did not matter to them. Said no refund unless concert is cancelled and not rescheduled. Will never use this service again. … Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/07/2015 by 207Whittaker (1 review written)

I was on their site to see how much it would cost for two tickets to a particular concert. I went through the process looking for the review page to see exactly what they were charging in fees. I come to find an order was placed without me agreeing to anything or getting a review page. I was NEVER ONCE shown exactly how much I would be paying for these tickets, NEVER. I spoke to THREE different people in the customer service, including a manager. Each one of them refused to give me a refund of… Read Full Review

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★☆☆☆☆

“Bait and switch”

Written on: 10/07/2015 by DaveGrumble (1 review written)

This is the most dishonest service I have ever used. They sold excellent quality seats at a high price and the day of the event said the seats were no longer available. They tried to flip me to much less desirable seat and were willing to give a $25 discount. This is the most dishonest service I have ever used. They sold excellent quality seats at a high price and the day of the event said the seats were no longer available. They tried to flip me to much less desirable seat and were willing to… Read Full Review

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★☆☆☆☆

“DO NO BUY TICKETS AT VIVID SEAT”

Written on: 03/07/2015 by Edwardsdt175 (1 review written)

THEY DO NOT SEND THE TICKETS BY EMAIL NOR REGULAR MAIL I HAD A BAD EXPERIENCE THAT I HAD TO BUY THE TICKETS AT THE ARENA WHERE A MONSTER TRUCK SHOW WAS TO BE PRESENTED. I NEVER GOT THE TICKETS DO NOT EVER BUY TICKETS AT VIVID SEAT AND IT IS MORE EXPENSIVE… Read Full Review

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★☆☆☆☆

“I was cheated”

Written on: 28/06/2015 by jdonnelly02 (1 review written)

I ordered 2 tickets behind home plate. I received 4 tickets near left field. The person that I spoke to made up a lie that it would be illegal for them to now correct this mistake as they had already send a note to the seat owner. She said that I would receive a credit back for the $10. that they charged me to send the confirmation e-mail and the $13 that they charged me for the transaction. I don't believe I will see that. Its been 4 days now… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EXPERIENCE!!!”

Written on: 15/06/2015 by AngeliqueYoung71 (1 review written)

This company is the ABSOLUTE WORST!! I cannot find enough pages to write this review and will continue to do so because NO ONE should buy tickets using their site!! I bought tickets for an event and ended up not being able to enter the event and Vivid Seats REFUSED to refund my money!! Their customer service is AWFUL!! WORST I HAVE EVER HAD!! I called the company SIX TIMES hoping that SOMEONE would help me and every single time I spoke to a representative or a manager I got the same SCRIPTED… Read Full Review

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