Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.5 / 5
1269
88% of users recommend this
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  • Ease of ordering

  • Customer service

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★☆☆☆☆

“First and Never Again 1377376”

Written on: 10/02/2014 by ShariLeeLeaman (1 review written)

In December 2013 I purchased 4 pit tickets for my kids for Christmas to a Luke Brian Concert. They charged my credit card 3,000.00. Called to follow up to see where my tickets were 2/3 for a 2/15 concert. They proceed to tell me that I need to pick up the tickets the day of the concert a few miles from the venue. Then on 2/7/14 I get an email saying there was a problem with my order and that they could no longer secure my pit tickets that they could offer me a secondary ticket. This type of… Read Full Review

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★☆☆☆☆

“Bait and switch”

Written on: 02/02/2014

Bought tickets on site, it said they would be available to print. After I pay, get an email an hour later saying I would have to drive 35 miles to pick up. When I called to cancel, they said "all sales final". Won't be using them again. Good luck if you try… Read Full Review

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★★★★★

“A-GRADE EXPERIENCE!!!”

Written on: 12/01/2014

Thank you so much to all the staff that helped out on this one. I have used Vivid for four concerts in recent months and have each time had excellent service.I had a couple cancel two days before the event and Vivid helped upload the tickets for resale and last night they really came through for me. I arrived at the Billy Joel concert with business associates somehow missing a ticket, customer service stayed on the phone with me until it was resolved and everything worked out, it was a great… Read Full Review

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★☆☆☆☆

“Lousy BCS Experience”

Written on: 11/01/2014

I thought I was purchasing tickets from an individual that had some to sell. I purchased on 12/8 for the BCS game 0n 1/6. My confirmation then stated that 1/3 was the guarantee ship date. Immediately called to let VS know that this was unacceptable and was told not to worry that this was only a published last minute date and that they would be shipping earlier than that. VS indeed waited till 1/3 to ship the tickets. Had them sent to my hotel...did not make it the next day. I was forced… Read Full Review

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★★★★★

“Vivid Seats & Brandon saved the day!”

Written on: 10/01/2014

I just want to thank Brandon for his help is saving the day for me. My tickets to the AT&T Cotton Bowl got hung up in shipping. On the day of the event and still no tickets, Brandon really stepped up and helped me get new tickets just in time. He made the process so simple too. So thank you Vivid Seats and thank you again Brandon. Looking forward to the next event with you. (Order 1494775)… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 02/01/2014 by gideapark131 (1 review written)

The ticket selection at Vivid Seats for 6 seats to the sold out Blackhawks game I wanted to attend was very good and the prices were competitive. What impressed me, though, was the help I received from my Customer Service rep. I created a problem for myself with some data I entered and I could not correct it without giving up the tickets I had chosen. I called Customer Service, spoke to him and he was able to resolve the problem that I created while keeping my seat selection. I was very happy… Read Full Review

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★★★★★

“Awesome Service!”

Written on: 30/12/2013 by Deyce (1 review written)

I would personally thank Joel at Vivid Seats. He was very professional as he helped me sell back tickets I mistakenly purchased. THANK YOU! THANK YOU! THANK YOU! I will definitely use Vivid Seats again when purchasing future events tickets… Read Full Review

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★☆☆☆☆

“VividSeats. Under no circumstances should you use them!”

Written on: 29/12/2013

VividSeats are awful. Our encounter was possibly the worst customer service and most costly customer experience our family has ever had. We researched extensively online ticket resellers before feeling satisfied enough to engage VividSeats to help us realize a lifetime dream of visiting Madison Square Gardens to see a New York Knicks play. We are a family of 4 and live in Australia so traveling to NYC is neither fast or inexpensive. We purchased tickets for a Knicks game that was on 27th… Read Full Review

Mgervacio's Comment

Written on: 20/01/2014

This is sad. Please check out the site of the Better Business Bureau. They have a page where you can file a complaint and they will try to help you get some answers.

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★★★★★

“Order 1377172”

Written on: 27/12/2013 by vivv (1 review written)

I had the unfortunate situation of losing my tickets to an upcoming event. Though my tickets could not be re-issued, she went above and beyond to make this situation more bearable. She reached out to the seller twice on my behalf and went the extra mile to get me promotional credit for future event. She is the model of a good customer service representative. Vivid Seats is lucky to have her! … Read Full Review

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★★★★★

“First time order tickets which was a great experience....”

Written on: 25/12/2013

First time order tickets which was a great experience. The operator was extremely helpful and got me the seats I wanted and I had my tickets in three days. I wouldn't hestitate to use Vivid Seats next time I am looking for tickets… Read Full Review

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★☆☆☆☆

“Terrible customer service, even when the website is at...”

Written on: 24/12/2013

TERRIBLE. Do not use this website. The site failed to stipulate though I looked on multiple occasions during the ordering process, that the tickets could only be picked up on the grounds. "Special delivery" was noted as will call pickup, email or LOCAL DELIVERY. Which even that option implies that the tickets will be delivered to me. I even contacted a representative via their live chat who confirmed the options previously stated. After buying, and I was told that we had to go there to pick… Read Full Review

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★★★★★

“very courteous service”

Written on: 22/12/2013 by badgerfan (1 review written)

I was having difficulties ordering online, but I called the Vivid seats number and the agent was very friendly, courteous and helpful… Read Full Review

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★★★★★

“Great Tickets! Great Events! Real, human help if needed!”

Written on: 19/12/2013 by DavidVMD (1 review written)

I found VIVID SEATS from an online search. I had no idea what a QUALITY FIND this really was! The ticket selection and options for the events that interested me were great. My internet went out 2 clicks from finishing my sign up data. SO, I had to call VIVIDSEATS to makle sure they had my data and to order the tickets properly. I was speaking to a real human in under 30 seconds and in less than 5 minutes I confirmed my sign up data and secured the desired tickets for my chosen event. Long… Read Full Review

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★★★★☆

“Tickets ”

Written on: 19/12/2013

Very easy purchase, delivery of tickets received very quickly… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/12/2013

I am sad to say I really thought great customer service was a thing of the past....happy to report I received such excellent customer service when I ordered tickets for a Miami Beach event that my faith in first class service has been restored! I really appreciated the patience and attention and help that was offered...felt like I was speaking with a friend!… Read Full Review

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★★★★★

“Excellent experience ”

Written on: 17/12/2013

Thank you Jared G. for excellent and professional customer service Lana B… Read Full Review

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★★★★★

“GREAT CUSTOMER SERVICE!”

Written on: 16/12/2013

I was online on the vividseats website and had a question so I decided to use the online chat feature. The person who came on to help me was great and knowledgeable. He offered to call me to complete my purchase. He called right away and was very efficient in completing my sale of tickets. I was able to save over $100 by ordering the same tickets through vividseats as opposed to ordering through stubhub.com. Thank you very much!… Read Full Review

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★★★★☆

“It was quality”

Written on: 16/12/2013

My son purchased tickets without my consent. I was very worried as all sales are final. The fraud dept. helped out the best they could. Refunding the service charge and helping me post the tickets back for sale on their website… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 16/12/2013 by jsnbond (1 review written)

I am a first time user of Vivid Seats and I may have been turned into a life long user based on the service I received. I was online shopping for tickets to a weekend series for Boston Red Sox @ KC Royals. My wife is an avid fan of the Sox and we live in the middle of Missouri. This series will be a Christmas present and as an extra bonus the series just happens to fall on her birthday weekend! (total luck there!) Vivid Seats had the best deal on the same set of seats I had seen on other… Read Full Review

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★★★★★

“Can't wait for the Bulls game!”

Written on: 16/12/2013

As a huge IU basketball fan in Chicago, I knew I needed to be in attendance when Victor Oladipo and Orlando came to town. I spoke with August (extension 1813) who was so helpful, he really made the whole process simple and fast! Because of him, I got GREAT seats, and the whole transaction was quick and painless (order number 1447771). I'll only get my tickets from August at extension 1813 from now on. Thanks so much, August!… Read Full Review

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