Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.3 / 5
1323
85% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Vivid Seats - www.vividseats.com - Ask a question now

Media Gallery for Vivid Seats - www.vividseats.com

Vivid Seats - www.vividseats.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“The Christmas Grinch”

Written on: 01/01/2015 by wvtex (1 review written)

On Dec 1, 2014 I ordered tkts to The Nutcracker at Warner Theater Washington DC for seats in the Grand Suite with VIP parking, VIP entrance, and VIP lounge access. At the time I ordered the website stated tkt would be available to ship on Dec 19th for the Dec 23rd performance. Just to be on the safe side, I paid for FedEx overnight to my home. On the 20th, I received an email from Vivid seats stating the tkts would be shipped on the 22nd with delivery by 4:30 on the 23rd. I called and… Read Full Review

Wvtex's Response to wvtex's Review

Written on: 05/01/2015

UPDATE: I was contacted by a Vivid Seats rep who apologized for the problems and offered a full refund. I know all companies have problems and judge each on its ability to deal with those issues. I will give this company another chance and hopefully they will be able to respond more quickly in the future for their customers. I would update their stars to 3/5

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Overpriced-Service fee suprise”

Written on: 21/12/2014 by PrincessRobles41 (1 review written)

I bought 3 tickets to see John Edwards in San Diego for $265 each with a face value of $150. Then I look at my receipt and I have a $197 service fee along with my fed ex expense because this tickets won't be available until 4 days before the event. I thought the event had been sold out and I needed to find another source but now I see I could have gotten my tickets for $150 from John Edwards Website. A warning to make sure you use this service only as a last resort. I don't believe I ever… Read Full Review

Report this review
★☆☆☆☆

“Rip Off - HUGE "Service" Fee for Buyer”

Written on: 16/12/2014 by Yaya7xs (1 review written)

Why on earth do people give Vivid Seats a 5 Star Rating??? I bought 4 tickets to The Fleetwood Mac concert. The price shown for the tickets was $353 each. ($1,412) After I placed my order, the charge was $1774.72 or $443.68!! THEY CHARGED $351.72 for a SERVICE CHARGE AND THEN $11.00 TO DELIVER THE TICKETS BY EMAIL. I will NEVER buy tickets through Vivid Seats again and I hope you don't. What an idiot I am!!!  They should have highlighted their fee up front. Of course if they had done that I… Read Full Review

Report this review
★☆☆☆☆

“TERRIBLE”

Written on: 15/12/2014 by Kaylynl281 (1 review written)

"NEVER AGAIN_ I paid triple for the seats and the company would not price match or help me in anyway, even though I had made the purchase a day before, and it was 6 months before the game. I still haven't attended the game so fingers crossed there aren't other problems I run into! Overall terrible company and customer service (who don't answer the phones during "normal business hours" even though their recording says they should have opened 3 hours prior to me calling. RUN!!!!"… Read Full Review

Report this review
★★★★★

“Quick, Easy & Best Prices ”

Written on: 20/11/2014 by bizzle6969 (1 review written)

Vivid Seats had by far the best prices on the market. I've learned from experience that fees are outrageous no matter where you go - but Rosie over the phone explained to me that Vivid has the best price every time and damn if she wasn't correct!! The process was quick and easy and I had my tickets delivered to my email. The entire experience was extremely positive and I am a Vivid Tickets customer for life!!… Read Full Review

Report this review
★☆☆☆☆

“They don't actuall allow you to "buy" tickets, only...”

Written on: 17/11/2014 by Zane1989 (1 review written)

Spent 30 mins this morning trying to buy tickets for my 10 year old daughter to see taylor swift. found decent seats overly priced and pulled the trigger only to be emailed 4 hours later and find out that they didn't actually "have" the tickets and it turned out that they didn't have the tickets at all, only "hoped" to have them until the seller said no. What a CROCK OF Sxxx Now, though I've told my daughter I have tickets, I have to either 1) disappoint her or 2) pay 3x as much to get tickets… Read Full Review

Report this review
★☆☆☆☆

“worst ticket service”

Written on: 16/11/2014 by stepani.anna00 (1 review written)

Vivid seats is an awful service. We ordered tickets for a Giants/Cowboys game and paid close to $500 for the seats. Sure enough the package was delivered to the wrong address and signed for by somebody who forged my name. The customer service basically threw their hands up and said there was nothing they could do. I will make sure that I and everyone I know will not be ordering anything through this company. Never have I experienced a lack of will to make things right than dealing with this… Read Full Review

Report this review
★☆☆☆☆

“Dissatified, Since when can you sell tickets you don't...”

Written on: 12/11/2014 by Kelly415 (1 review written)

Garth Brooks concert in MN. I went on line to purchase the first day. I thought I went to Target Center to order tickets as Vivid Seats looks very similar to the new on-line ticket sales center. I didn't realize I was on a re-sell site and paid twice the price puts shipping and huge sales tax. After 37 days no tickets. I got the sick feeling in my stomach I had been duped. I called and wanted to cancel realizing my mistake. I went to the Target center and could still get tickets. I called Vivid… Read Full Review

Report this review
★☆☆☆☆

“Where are my tickets?”

Written on: 11/11/2014 by 206Hooper (1 review written)

Purchased NBA tickets from Vivid Seats based on low price. At check out they added enormous processing fees (almost $20/tickets). Then sent me a note saying that there would be no .pdf tickets, I had to create an account and give them ID information and they would provide "Flash Tickets" that would be attached to either my drivers license or credit card. Went through the rigamarole and no tickets in my account. Now saying that nothing will be done until closer to the event. I could have… Read Full Review

Report this review
★★☆☆☆

“the wait”

Written on: 08/11/2014

Well the concert I ordered tickets through on vivid is next weekend and the tickets are still not here. They said maybe by Thursday or Friday.... They said the sellers not open on weekends or friday so they cant do anything about it. Well then you shouldnt put an delivery date on a friday… Read Full Review

Report this review
★★☆☆☆

“Vivid Seats not so good with being UN-Corporate-like”

Written on: 05/11/2014 by MadelineDominguez277 (1 review written)

At the time I purchased Stevie Wonder tickets, the closest venue for me in Los Angeles would have been in Oakland or Las Vegas. So, I paid almost $600 for two tickets in Oakland. Over one month later, Stevie Wonder's tour announced they would also be playing in Los Angeles at The Forum. I called Vivid Seats to see if they could simply exchange my two Oakland tickets for any two similar L.A. tickets. OF COURSE, like any big corporation that doesn't care about customer happiness, they pointed… Read Full Review

Report this review
★☆☆☆☆

“DO NOT DO IT”

Written on: 29/10/2014 by cwk11 (1 review written)

I bought Coachella tickets with my friend without doing research on the origin (Vivid)..... once the transaction was made, it was too late (stupid idiots we were...) To make a long story short, not only did my Coachella tickets not come in time... When I called Vivid to clear it up, they claimed they had been delivered (they hadn't) and that it wasn't their liability. Then the person on the phone tried up up-charge me almost twice as much as what my original tickets cost. I ended up having to… Read Full Review

Report this review
★★★☆☆

“watch out for fees”

Written on: 16/10/2014 by RubyHale465 (1 review written)

I was very surprised and disappointed with my fussy experience with vividseats. Beware of service fees!! My once a year mother daughter football game, has now turned into a nightmare. I've never been charged a fee of $145.54 for two tickets. Immediately after purchasing I spoke to customer service to be told all sites had similar fees. Wrong: stubhub $49.96, ticketzoom $30.00, findticketsfast $50.00 and eBay no fee. All for the same ticket price and day. I'm a very unhappy mother, who will no… Read Full Review

Report this review
★☆☆☆☆

“No Tickets”

Written on: 08/10/2014 by Shayna153 (1 review written)

I purchased tickets only to receive an emails stating that they weren't available, but they found me some tickets (triple the price) in the same section… Read Full Review

Report this review
★☆☆☆☆

“When they confirm your tickets, but don't actually...”

Written on: 06/10/2014 by Suarez90 (1 review written)

When they confirm your tickets, but don't actually have the ticket they sold you. Then try to sell you different seats (that are in the nose bleeds) for the same price they sold you for the good tickets. Makes no sense. Poor sight… Read Full Review

Report this review
★☆☆☆☆

“Vivid Tickets is selling tickets to non existent...”

Written on: 05/10/2014 by ziNorris377 (1 review written)

Vivid Tickets is selling tickets to non existent concerts and venues. They will rip you off to bare bones so stay away from them as you will stay awaynformthendevilmhimself… Read Full Review

Report this review
★★☆☆☆

“Vivid Seats -No disclosure of exacts seats”

Written on: 24/09/2014 by slOlson319 (1 review written)

The problem I see with Vivid is you cannot tell exactly were your seat is until you purchase it. This is unlike stub hub which discloses the exact seat prior to purchase. I purchased seats for Jason Aldean in Albuquerque in the front left section hoping the seats were not at the very end of the row, which is were they turned out to be. So we really could not see the stage because we were to far to the side. Will never use Vivid again… Read Full Review

Report this review
★☆☆☆☆

“Worst ticket company ever”

Written on: 21/09/2014 by Dominik374 (1 review written)

This was the worst experience with a ticket company we have ever had. Flew to Houston for Luke Bryan and paid $3200 for four seats. First they never mail the tickets and call 2 days ahead and say they don't have 4 together but the four they have would sell for much more than we paid. They say we can pick them up at their office at 5:30 which is slightly inconvenient because we have dinner reservations at 5:00. So, they say we can pick them up from a guy in front of the concert entrance. He… Read Full Review

Report this review
★★★★★

“Great surprise”

Written on: 15/09/2014 by frogs1tmm (1 review written)

I was worried that I would experience a problem, but everything was perfect. My tickets were emailed to me and they scanned at the gate with no problem at all. I worried for nothing. The seats were great as well. So happy!!! Would do it again. Cost was about $20 a ticket over the price and $7.50 to have it emailed. But the game was sold out and people were paying $100 over ticket price to other vendors… Read Full Review

Report this review
★☆☆☆☆

“Hidden Fees”

Written on: 15/09/2014 by 117Moody (1 review written)

Expect to be charged much more than the price you see at checkout. Will never ever use their services again!… Read Full Review

Report this review
overview