Vivid Seats Reviews - www.vividseats.com

★★★★★
4.6 / 5
91% of users recommend this
  • Selection of tickets available

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  • Customer service

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★★★★★

“Vivid Seats Rocks!”

Written on: 05/12/2013 by csauceda730 (1 review written)

I recently used Vivid Tickets to purchase basketball tickets and had a great experience. I called with a question, and I spoke with a person! Very helpful and courteous, and my tickets are excellent!… Read Full Review

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★☆☆☆☆

“Worst seats!!”

Written on: 01/12/2013

I have been totally ripped off and am furious. I spent $500 and flew from nebraska to San Diego to see the chargers play and I couldn't see the game at all. So disappointing. All the reviews I read said they were great tickets in sect 37 row 1 in plaza and what a complete lie. People are walking in front of you the whole time. When anyone stands up at all you can't see. It was a complete waste of money and ruined my anniversary with my husband… Read Full Review

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★★★★★

“Melinda De Jesus is awesome!!”

Written on: 28/11/2013

She was so great helping me and sending out my tickets:) I so appreciated her help!! She didn't get frustrated with me not knowing what was going on with my email!! Thank you for her… Read Full Review

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★☆☆☆☆

“Greedy bad people”

Written on: 23/11/2013

these guys are probably representative of all ticket brokers, but I have never seen fees like these. $60 dollar service charge per ticket and 15 bucks on top of that to mailout two tix. In the end I was paying almost 150 bucks in service charges for two tix priced at $250 each. Flipping recouculous!! Blown away by this. American greed at its finest. Over it… Read Full Review

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★★★★★

“Vanessa was outstanding”

Written on: 14/11/2013 by turkdog (1 review written)

The advisor was outstanding in helping me. As a live long concert/theater goer I was apprehensive using a new service b/c of the demand for these tickets. (Neutral Milk Hotel) She assured me I would be happy with the purchase and allayed my fears. The thing I did not like was asking if I could have paper tickets sent to me instead of emailed. She was not sure on this point. I do not understand why that should be an issue… Read Full Review

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★★★★★

“Thank you for amazing costumer service!!”

Written on: 09/11/2013 by NJShoreSkier (1 review written)

My order number is 890363 and I bought tickets for my sister and her husband as a thank you for their help over the years. It was a life long dream of my sister to go see a Notre Dame football game at South Bend. Well on the day the tickets were supposed to ship the seller hadn't and I was worried because my sister was supposed to fly out to see the game. Needless to say the price of the tickets were my least concern; however, thanks to the tremendous customer service they made sure that the… Read Full Review

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★★★★★

“Great Prices & Super Customer Service!”

Written on: 08/11/2013 by stewloco (1 review written)

Whenever my group of friends wants to attend some event they ask me to get the tickets. I always use Vividseats.com and everyone is very very happy with the seat location and the price they pay. Plus I always get a couple of beers later because they think I went to a lot of trouble, which couldn't be further from the truth. Ordering tickets is really easy! I recently had a question with my order and the rep that helped me, the advisor, went over & above the line of duty to assist me. I would… Read Full Review

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★★★★☆

“Parking passes for Grand Prix race”

Written on: 07/11/2013 by MarianneG (1 review written)

The advisor did a fine job for my order #968532 in finding out when the order was shipping out. I would certainly call on her again in the future. … Read Full Review

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★★★★★

“Thank you Melinda DeJesus!”

Written on: 06/11/2013 by dthompson529 (1 review written)

I placed an order for tickets over the phone originally for immediate downloadable tickets. I hadn't received anything in my email for a couple hours so I sent for some help via e-chat. I was informed the tickets hadn't been released and would be in my inbox 'shortly'. Needless to say they still hadn't arrived by the next evening so I called in to customer service. I spoke with the advisor and she was great. Apparently, my email had been entered incorrectly. Not only did she fix the issue for… Read Full Review

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★★★★★

“Great customer service!”

Written on: 02/11/2013

Ms. Gilpin helped us with a ticket issue. She was awesome. She followed through immediately and made sure our issue was addressed. I really appreciated her positive attitude and helpful advice… Read Full Review

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★★★★★

“Super Excellent Customer Service..new customer”

Written on: 27/10/2013

Just want to give a 'thumbs up' & excellent customer service review to Brnadon Sidney for Order # 1283133. I am a new customer & was working my way through the site & getting a ticket for the New Orleans Saints/Dallas Cowboys game in the Superdome. Brandon could not have been more helpful, pleasant & just all around the type of person you wish you could always be in contact with when trying to make & complete a transaction. I am always in need of some type of ticket, whether it be sports… Read Full Review

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★★★★★

“A Wrong Made Right! ”

Written on: 21/10/2013 by Diehardredsoxfan (1 review written)

This was my first time using vividseats.com. I had purchased 4 tickets to the first home game, game 3 of the 2013 world series in St. Louis, Mo. I had purchased 2 groups of 2 seats and received 2 confirmation numbers on Saturday the 18th of October 2013. I was able to print two of the tickets for one of the confirmation numbers but not the other. I started to worry. On Monday the 20th I still could not print the tickets so my wife set up a live chat only to find out that the tickets I thought I… Read Full Review

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★★★★★

“I worried about nothing.”

Written on: 19/10/2013

This was my first time using vividseats.com and as a lot of people, hesitant about buying from a broker site. But all my worries vanished last night when no issues with the company came to be true. I bought 2 2nd row floor seats to Keith Urban in Omaha. They were paperless, so that made me a little weery to buy, but after talking to several reps at vividseats, I was assured all would be ok. And it was! The only issue was with the venue and the scanners, they did not work right, but they just… Read Full Review

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★★★☆☆

“crisis averted”

Written on: 19/10/2013

ordered tickets. was told would be in hand by a certain date. Called a week after date and asked agent to look into problem. Was told he would call back shortly. Never called back. Called again. The young lady not only located my tickets in 15 minutes but sent them to me overnight. why didn't the first guy do his job and resolve the problem? Thumbs up to the lady that not only did her job but was kind and efficient… Read Full Review

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★★★★★

“Very helpful ”

Written on: 16/10/2013 by funtixusa (1 review written)

The advisor was extremely helpful in reaching out to the seller to make sure we received our tickets in a timely fashion. She went above and beyond and provided excellent service and communication. ORDER NUMBER 1275671. She needs to be commended by management and rewarded for her efforts… Read Full Review

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★★★★★

“Melinda Order #1273790 Exceptional Service!”

Written on: 16/10/2013 by fl73248 (1 review written)

Want to express my appreciation for the exceptional customer service provided today, 10/16 by your CSR. She gave me very quick and informative replies in response to my e-mail inquiries. In addition, she gave me a personal call by phone instead of by e-mail to better explain your website fan seller option and how it works. She answered all of my questions which effectively allowed me to have a really good understanding of this option. She was very patient with me too as I am new to this… Read Full Review

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★★★★★

“Turns out I was nervous for nothing”

Written on: 11/10/2013

So, my fiance's bday is in a few days and I figured I'd get him Philadelphia Eagles tickets since he's a super fan and has never been to a game. Anyway, after reading many reviews and comparing prices for days, I tried my shot with Vividseats. Was pleasantly surprised that there were plenty of seats to choose from and the prices were the lowest that I came across. I ordered the tickets on Thursday morning, overnighted the tickets and received them friday morning - so no complaints regarding… Read Full Review

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★★★★★

“Melinda is AWESOME!!! ”

Written on: 10/10/2013 by Angiebcool (1 review written)

Highly recommend her. She went way BEYOND her duties to make sure I got my tickets for my boyfriend birthday. WOW! I will continue with her and Vividseats. I was a Stubhub customer, but not anymore. Thank you so much Melinda… Read Full Review

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★★★★★

“Marco sorted it out doublr time...”

Written on: 08/10/2013

I called the shipping company to reroute my tickets and they could not do a thing. Apparently there were restrictions put on the shipment. I realize they are for my protection, but how frustrating! I reached out to Vivid and got Marcos on the line. He was quick in resolving the issue and extremely courteous (Order #1238738). Thanks Marcos!… Read Full Review

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★★★★★

“Problem? Call Melinda”

Written on: 06/10/2013

I made the colossal blunder of leaving my tickets behind while traveling to another city for an event. In a panic, I called to see what we could do. I spoke to a number of helpful people but when the advisor got a hold of the situation, she took control and got things fixed. What could have been a major disaster was averted thanks to her patience and effort… Read Full Review

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