Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.4 / 5
1312
85% of users recommend this
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★☆☆☆☆

“DO NOT DO IT”

Written on: 29/10/2014 by cwk11 (1 review written)

I bought Coachella tickets with my friend without doing research on the origin (Vivid)..... once the transaction was made, it was too late (stupid idiots we were...) To make a long story short, not only did my Coachella tickets not come in time... When I called Vivid to clear it up, they claimed they had been delivered (they hadn't) and that it wasn't their liability. Then the person on the phone tried up up-charge me almost twice as much as what my original tickets cost. I ended up having to… Read Full Review

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★★★☆☆

“watch out for fees”

Written on: 16/10/2014 by RubyHale465 (1 review written)

I was very surprised and disappointed with my fussy experience with vividseats. Beware of service fees!! My once a year mother daughter football game, has now turned into a nightmare. I've never been charged a fee of $145.54 for two tickets. Immediately after purchasing I spoke to customer service to be told all sites had similar fees. Wrong: stubhub $49.96, ticketzoom $30.00, findticketsfast $50.00 and eBay no fee. All for the same ticket price and day. I'm a very unhappy mother, who will no… Read Full Review

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★☆☆☆☆

“No Tickets”

Written on: 08/10/2014 by Shayna153 (1 review written)

I purchased tickets only to receive an emails stating that they weren't available, but they found me some tickets (triple the price) in the same section… Read Full Review

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★☆☆☆☆

“When they confirm your tickets, but don't actually...”

Written on: 06/10/2014 by Suarez90 (1 review written)

When they confirm your tickets, but don't actually have the ticket they sold you. Then try to sell you different seats (that are in the nose bleeds) for the same price they sold you for the good tickets. Makes no sense. Poor sight… Read Full Review

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★☆☆☆☆

“Vivid Tickets is selling tickets to non existent...”

Written on: 05/10/2014 by ziNorris377 (1 review written)

Vivid Tickets is selling tickets to non existent concerts and venues. They will rip you off to bare bones so stay away from them as you will stay awaynformthendevilmhimself… Read Full Review

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★★☆☆☆

“Vivid Seats -No disclosure of exacts seats”

Written on: 24/09/2014 by slOlson319 (1 review written)

The problem I see with Vivid is you cannot tell exactly were your seat is until you purchase it. This is unlike stub hub which discloses the exact seat prior to purchase. I purchased seats for Jason Aldean in Albuquerque in the front left section hoping the seats were not at the very end of the row, which is were they turned out to be. So we really could not see the stage because we were to far to the side. Will never use Vivid again… Read Full Review

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★☆☆☆☆

“Worst ticket company ever”

Written on: 21/09/2014 by Dominik374 (1 review written)

This was the worst experience with a ticket company we have ever had. Flew to Houston for Luke Bryan and paid $3200 for four seats. First they never mail the tickets and call 2 days ahead and say they don't have 4 together but the four they have would sell for much more than we paid. They say we can pick them up at their office at 5:30 which is slightly inconvenient because we have dinner reservations at 5:00. So, they say we can pick them up from a guy in front of the concert entrance. He… Read Full Review

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★★★★★

“Great surprise”

Written on: 15/09/2014 by frogs1tmm (1 review written)

I was worried that I would experience a problem, but everything was perfect. My tickets were emailed to me and they scanned at the gate with no problem at all. I worried for nothing. The seats were great as well. So happy!!! Would do it again. Cost was about $20 a ticket over the price and $7.50 to have it emailed. But the game was sold out and people were paying $100 over ticket price to other vendors… Read Full Review

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★☆☆☆☆

“Hidden Fees”

Written on: 15/09/2014 by 117Moody (1 review written)

Expect to be charged much more than the price you see at checkout. Will never ever use their services again!… Read Full Review

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★☆☆☆☆

“Wanted to go see Navy/OhioState. Thought we had...”

Written on: 14/09/2014 by Buckifan (1 review written)

Wanted to go see Navy/OhioState. Thought we had purchased tickets the night before. As we were en route to Baltimore I called to confirm our "sale". I then found out our tickets were no longer available nor could they find us any other tickets. It probably turned out to be in our favor because we didn't end up having additional "fees". We called Stub Hub and had tickets in 5 minutes. A very frustrating experience to say the least. Will NEVER use again… Read Full Review

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★☆☆☆☆

“fees, fees and more fees”

Written on: 10/09/2014

We bought tickets at $68 each. Grand total after charges and fees, email delivery fee... $247 and change. You make your own decision, but I will not be buying anything from them again… Read Full Review

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★☆☆☆☆

“I bought two comic convention tickets in March for...”

Written on: 08/09/2014

I bought two comic convention tickets in March for comic convention in July for my daughter. My daughter was in San Diego and Comic convention would not let her in because the tickets were not valid!!! BUT GUARANTEED!!! NEVER TRUST THIS AGAIN!!!! I spent over $927.00, Comic convention DOES NOT DO THIRD PARTY TICKETS! Vivid Seats is crooked… Read Full Review

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★☆☆☆☆

“Vivid Seats is a Ripp-Off”

Written on: 07/09/2014 by dvollin (1 review written)

I went to order 2 tickets to the cardinal charger game in Glendale. I went through their process and never at anytime was I presented with a total that I could review. I clicked next thinking I would see my total and it immediately charged my credit card for 8 tickets and also tacked on a 95 dollar service charge. I was absolutely shocked! I called them and they basically told me I was screwed and their was nothing they could do. They are a rip off and I notice in these reviews that I am not… Read Full Review

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★☆☆☆☆

“Complicated process”

Written on: 29/08/2014 by Bairdiu401 (1 review written)

At the time of purchase one does not have the option of using any other type of delivery system but FedEx. I ordered the tickets well in advance of the event so a less expensive way of delivery was possible. Upon receiving an email that my tickets were on the way I was informed that delivery would not be possible without my signature. I could not be at home to sign for it. I was told to call FedEx to arrange to pick it up at the local office. Upon calling FedEx I was told the would not… Read Full Review

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★☆☆☆☆

“Vivid Seats is a RIP OFF; I wish I could ruin them on...”

Written on: 28/08/2014

Don't know how I landed on this website when i thought I went to the Metropolitan Opera website to order tickets for Carmen. I ordered four ticket (thinking I was ordering from the Met). The face value on the tickets said $145.00 plus $2.50 for a facility fee. However, when my American Express bill came, the amount I was charged by Vivid Seats was ALMOST $100 MORE PER TICKET! I was shocked and called Vivid Seats and was told there was nothing I could do about it. I wish they had identified… Read Full Review

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★☆☆☆☆

“Fraudulent sale!”

Written on: 18/08/2014 by Lindsey361 (1 review written)

I bought two tickets from VividSeats for Beyonce&JayZ concert in AT&T Park in SanFrancisco this August. Expensive location. Upon arrival at the Park, I was denied access because the tickets HAD ALREADY BEEN USED. I was sent to customer service,,, had to wait an hour in line.. and was given the same explanation and the tickets voided. I contacted VividSeats.. they said they could not do anything... No tickets to give me... I had to purchase additional tickets I was able to get on site and… Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 08/08/2014 by 260Phillips (1 review written)

We spent two hours on the phone with this company. They do not provide you proof of your purchase or any confirmation of your tickets. We were told that "flashseats" are put on your drivers license or credit card and you are to swipe it AT THE EVENT without any confirmation prior. They had my last name, street name and city name incorrect on my order form. You have to go through many complicated steps to purchase and receive tickets. After you confirm you've completed the required steps, you… Read Full Review

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★☆☆☆☆

“BIG HIDDEN FEES”

Written on: 05/08/2014 by Kennyi343 (1 review written)

So not use this website. There are huge fees you don't know about until you have charged the tickets . RUN RUN RUN… Read Full Review

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★★★★★

“Happy!”

Written on: 28/07/2014 by feSaunders61 (1 review written)

I have NEVER ordered tickets through anything, but Ticketmaster and when Katy Perry was almost sold out I needed to find tickets through a different site. I bought four tickets for like $380 after Vivid Seats gave me a coupon. I wasn't dissapointed with the price at all. I bought these tickets months before the concert and started getting worried after I did some follow up research on Vivid Seats. I kept the tickets even though I thought about getting rid of them multiple times. Whenever we got… Read Full Review

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★☆☆☆☆

“Concert Tickets”

Written on: 18/07/2014 by DayanaraKennedy1970 (1 review written)

I will never use this website again. The hidden fees appear only after you are charged for the tickets. Not only was there a $7.50 charge for each ticket---that was emailed, not sent thru the postal service, there was an additional $78.00 fee. I am furious--this website is a big ripoff. StubHub is better and I wish I had never heard of Vivid Seat. Do NOT USE THIS WEBSITE!!!!!!! … Read Full Review

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