Vivid Seats Reviews - www.vividseats.com

★★★★★
4.6 / 5
91% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

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★★★★★

“Fantastic Representative”

Written on: 08/12/2013

I've been using live chat all week and she was my 3rd rep that I chatted with. I purchased 2 tickets to the Winter Classic game to give to my fiance for Christmas. I understood that you stand by having the tickets before the venue date, but I wanted to have my fiance have this on hand for Christmas. When I was messaging other reps they just kept telling me that the estimated ship date is December 25. I know there are no courier companies delivering packages on Christmas Day. I've been… Read Full Review

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★★★★★

“Very Good and Easier than I Thought it Would be”

Written on: 07/12/2013

This was my first time using this service. He was fast and very good at what he does. Thanks Vivid! Sincerely, Tom… Read Full Review

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★★★★★

“Very professional & great customer service. We bought...”

Written on: 07/12/2013

Very professional & great customer service. We bought our tickets last minute & they worked very hard to make certain we had our tickets before our event with little to no hassle at all!… Read Full Review

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★★★★★

“purchased tickets”

Written on: 07/12/2013

He was very professional, helpful and very informative. He answered all my questions. The transaction went smoothly. It was a pleasure to speak with the agent as he was friendly. I would purchase through vivid seats again. This was my second purchase and I was satisfied. … Read Full Review

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★★★★★

“Above and Beyond!!!!”

Written on: 07/12/2013

They are AMAZING!They will do whatever it takes to meet customer expectations. I thought I was out of luck when I ordered my tickets late. I was able to meet Fed Ex on my way to Atlanta and tickets ready to go… Read Full Review

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★★★★☆

“great prices good service”

Written on: 07/12/2013

I couldn't print the first order called and got great service, sloved the problem, I will use you again… Read Full Review

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★★★★★

“The Sales Person was very nice and professional”

Written on: 06/12/2013 by ffffffffffffffff (1 review written)

Good person to deal with I was very satisfied… Read Full Review

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★★★★★

“Honest & helpful!”

Written on: 05/12/2013

This is the second time I've used Vivid. Their website is great, but I did end up speaking to a customer service rep on both occasions anyway, and they were extremely friendly and helpful. They confirmed information for me and made the purchases easy. The first concert I used them for the rep even got me a better price! It can be scary trying to buy tickets online and sometimes it's hard to be sure if it's legitimate. I highly recommend Vivid Seats and will use them again in the future. … Read Full Review

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★★★★★

“Vivid Seats Rocks!”

Written on: 05/12/2013 by csauceda730 (1 review written)

I recently used Vivid Tickets to purchase basketball tickets and had a great experience. I called with a question, and I spoke with a person! Very helpful and courteous, and my tickets are excellent!… Read Full Review

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★☆☆☆☆

“Worst seats!!”

Written on: 01/12/2013

I have been totally ripped off and am furious. I spent $500 and flew from nebraska to San Diego to see the chargers play and I couldn't see the game at all. So disappointing. All the reviews I read said they were great tickets in sect 37 row 1 in plaza and what a complete lie. People are walking in front of you the whole time. When anyone stands up at all you can't see. It was a complete waste of money and ruined my anniversary with my husband… Read Full Review

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★★★★★

“Melinda De Jesus is awesome!!”

Written on: 28/11/2013

She was so great helping me and sending out my tickets:) I so appreciated her help!! She didn't get frustrated with me not knowing what was going on with my email!! Thank you for her… Read Full Review

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★☆☆☆☆

“Greedy bad people”

Written on: 23/11/2013

these guys are probably representative of all ticket brokers, but I have never seen fees like these. $60 dollar service charge per ticket and 15 bucks on top of that to mailout two tix. In the end I was paying almost 150 bucks in service charges for two tix priced at $250 each. Flipping recouculous!! Blown away by this. American greed at its finest. Over it… Read Full Review

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★★★★★

“Vanessa was outstanding”

Written on: 14/11/2013 by turkdog (1 review written)

The advisor was outstanding in helping me. As a live long concert/theater goer I was apprehensive using a new service b/c of the demand for these tickets. (Neutral Milk Hotel) She assured me I would be happy with the purchase and allayed my fears. The thing I did not like was asking if I could have paper tickets sent to me instead of emailed. She was not sure on this point. I do not understand why that should be an issue… Read Full Review

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★★★★★

“Thank you for amazing costumer service!!”

Written on: 09/11/2013 by NJShoreSkier (1 review written)

My order number is 890363 and I bought tickets for my sister and her husband as a thank you for their help over the years. It was a life long dream of my sister to go see a Notre Dame football game at South Bend. Well on the day the tickets were supposed to ship the seller hadn't and I was worried because my sister was supposed to fly out to see the game. Needless to say the price of the tickets were my least concern; however, thanks to the tremendous customer service they made sure that the… Read Full Review

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★★★★★

“Great Prices & Super Customer Service!”

Written on: 08/11/2013 by stewloco (1 review written)

Whenever my group of friends wants to attend some event they ask me to get the tickets. I always use Vividseats.com and everyone is very very happy with the seat location and the price they pay. Plus I always get a couple of beers later because they think I went to a lot of trouble, which couldn't be further from the truth. Ordering tickets is really easy! I recently had a question with my order and the rep that helped me, the advisor, went over & above the line of duty to assist me. I would… Read Full Review

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★★★★☆

“Parking passes for Grand Prix race”

Written on: 07/11/2013 by MarianneG (1 review written)

The advisor did a fine job for my order #968532 in finding out when the order was shipping out. I would certainly call on her again in the future. … Read Full Review

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★★★★★

“Thank you Melinda DeJesus!”

Written on: 06/11/2013 by dthompson529 (1 review written)

I placed an order for tickets over the phone originally for immediate downloadable tickets. I hadn't received anything in my email for a couple hours so I sent for some help via e-chat. I was informed the tickets hadn't been released and would be in my inbox 'shortly'. Needless to say they still hadn't arrived by the next evening so I called in to customer service. I spoke with the advisor and she was great. Apparently, my email had been entered incorrectly. Not only did she fix the issue for… Read Full Review

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★★★★★

“Great customer service!”

Written on: 02/11/2013

Ms. Gilpin helped us with a ticket issue. She was awesome. She followed through immediately and made sure our issue was addressed. I really appreciated her positive attitude and helpful advice… Read Full Review

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★★★★★

“Super Excellent Customer Service..new customer”

Written on: 27/10/2013

Just want to give a 'thumbs up' & excellent customer service review to Brnadon Sidney for Order # 1283133. I am a new customer & was working my way through the site & getting a ticket for the New Orleans Saints/Dallas Cowboys game in the Superdome. Brandon could not have been more helpful, pleasant & just all around the type of person you wish you could always be in contact with when trying to make & complete a transaction. I am always in need of some type of ticket, whether it be sports… Read Full Review

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★★★★★

“A Wrong Made Right! ”

Written on: 21/10/2013 by Diehardredsoxfan (1 review written)

This was my first time using vividseats.com. I had purchased 4 tickets to the first home game, game 3 of the 2013 world series in St. Louis, Mo. I had purchased 2 groups of 2 seats and received 2 confirmation numbers on Saturday the 18th of October 2013. I was able to print two of the tickets for one of the confirmation numbers but not the other. I started to worry. On Monday the 20th I still could not print the tickets so my wife set up a live chat only to find out that the tickets I thought I… Read Full Review

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