Vivid Seats Reviews - www.vividseats.com

★★★★★
4.5 / 5
90% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Vivid Seats - www.vividseats.com - Ask a question now

Media Gallery for Vivid Seats - www.vividseats.com

Vivid Seats - www.vividseats.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“VividSeats. Under no circumstances should you use them!”

Written on: 29/12/2013

VividSeats are awful. Our encounter was possibly the worst customer service and most costly customer experience our family has ever had. We researched extensively online ticket resellers before feeling satisfied enough to engage VividSeats to help us realize a lifetime dream of visiting Madison Square Gardens to see a New York Knicks play. We are a family of 4 and live in Australia so traveling to NYC is neither fast or inexpensive. We purchased tickets for a Knicks game that was on 27th… Read Full Review

Mgervacio's Comment

Written on: 20/01/2014

This is sad. Please check out the site of the Better Business Bureau. They have a page where you can file a complaint and they will try to help you get some answers.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Order 1377172”

Written on: 27/12/2013 by vivv (1 review written)

I had the unfortunate situation of losing my tickets to an upcoming event. Though my tickets could not be re-issued, she went above and beyond to make this situation more bearable. She reached out to the seller twice on my behalf and went the extra mile to get me promotional credit for future event. She is the model of a good customer service representative. Vivid Seats is lucky to have her! … Read Full Review

Report this review
★★★★★

“First time order tickets which was a great experience....”

Written on: 25/12/2013

First time order tickets which was a great experience. The operator was extremely helpful and got me the seats I wanted and I had my tickets in three days. I wouldn't hestitate to use Vivid Seats next time I am looking for tickets… Read Full Review

Report this review
★☆☆☆☆

“Terrible customer service, even when the website is at...”

Written on: 24/12/2013

TERRIBLE. Do not use this website. The site failed to stipulate though I looked on multiple occasions during the ordering process, that the tickets could only be picked up on the grounds. "Special delivery" was noted as will call pickup, email or LOCAL DELIVERY. Which even that option implies that the tickets will be delivered to me. I even contacted a representative via their live chat who confirmed the options previously stated. After buying, and I was told that we had to go there to pick… Read Full Review

Report this review
★★★★★

“very courteous service”

Written on: 22/12/2013 by badgerfan (1 review written)

I was having difficulties ordering online, but I called the Vivid seats number and the agent was very friendly, courteous and helpful… Read Full Review

Report this review
★★★★★

“Great Tickets! Great Events! Real, human help if needed!”

Written on: 19/12/2013 by DavidVMD (1 review written)

I found VIVID SEATS from an online search. I had no idea what a QUALITY FIND this really was! The ticket selection and options for the events that interested me were great. My internet went out 2 clicks from finishing my sign up data. SO, I had to call VIVIDSEATS to makle sure they had my data and to order the tickets properly. I was speaking to a real human in under 30 seconds and in less than 5 minutes I confirmed my sign up data and secured the desired tickets for my chosen event. Long… Read Full Review

Report this review
★★★★☆

“Tickets ”

Written on: 19/12/2013

Very easy purchase, delivery of tickets received very quickly… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 18/12/2013

I am sad to say I really thought great customer service was a thing of the past....happy to report I received such excellent customer service when I ordered tickets for a Miami Beach event that my faith in first class service has been restored! I really appreciated the patience and attention and help that was offered...felt like I was speaking with a friend!… Read Full Review

Report this review
★★★★★

“Excellent experience ”

Written on: 17/12/2013

Thank you Jared G. for excellent and professional customer service Lana B… Read Full Review

Report this review
★★★★★

“GREAT CUSTOMER SERVICE!”

Written on: 16/12/2013

I was online on the vividseats website and had a question so I decided to use the online chat feature. The person who came on to help me was great and knowledgeable. He offered to call me to complete my purchase. He called right away and was very efficient in completing my sale of tickets. I was able to save over $100 by ordering the same tickets through vividseats as opposed to ordering through stubhub.com. Thank you very much!… Read Full Review

Report this review
★★★★☆

“It was quality”

Written on: 16/12/2013

My son purchased tickets without my consent. I was very worried as all sales are final. The fraud dept. helped out the best they could. Refunding the service charge and helping me post the tickets back for sale on their website… Read Full Review

Report this review
★★★★★

“Outstanding Service”

Written on: 16/12/2013 by jsnbond (1 review written)

I am a first time user of Vivid Seats and I may have been turned into a life long user based on the service I received. I was online shopping for tickets to a weekend series for Boston Red Sox @ KC Royals. My wife is an avid fan of the Sox and we live in the middle of Missouri. This series will be a Christmas present and as an extra bonus the series just happens to fall on her birthday weekend! (total luck there!) Vivid Seats had the best deal on the same set of seats I had seen on other… Read Full Review

Report this review
★★★★★

“Can't wait for the Bulls game!”

Written on: 16/12/2013

As a huge IU basketball fan in Chicago, I knew I needed to be in attendance when Victor Oladipo and Orlando came to town. I spoke with August (extension 1813) who was so helpful, he really made the whole process simple and fast! Because of him, I got GREAT seats, and the whole transaction was quick and painless (order number 1447771). I'll only get my tickets from August at extension 1813 from now on. Thanks so much, August!… Read Full Review

Report this review
★★★★★

“GREAT Customer Services”

Written on: 16/12/2013 by cheers2013 (1 review written)

I ordered tickets to a bowl game for December 31st and it stated that my tickets weren't supposed to ship until December 28th. I have never used vivid seats so I started to get worried that I wouldn't receive them in time for the game. I called a person from customer service on December 12th and she shipped them to me overnight with no extra cost. I am definitely recommending this site to anyone that needs to purchase tickets for an event!… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 16/12/2013

The attention and availability of the customer service agents are exceptional. I greatly appreciate the help guiding me through the page to find what I was looking for and finding the best available options. thank you for a great service!… Read Full Review

Report this review
★★★★★

“Go Cowboys”

Written on: 15/12/2013 by vacani51 (1 review written)

The staff member was very helpful in assisting me through my ticket purchase. He explained to my seat selection and as a bonus we would receive complimentary food and non-alcoholic beverages. The tickets that I purchased for my family would feel like we are on the field. I loved the professionalism that I received and I felt like we had known each other for years and I loved that one on one feeling. Please believe me, I will not hesitate to contact VIVIDSEATS for my next event. Outstanding… Read Full Review

Report this review
★★★★★

“lost email for tickets”

Written on: 15/12/2013 by catfitch (1 review written)

very prompt help and quick resolution ! Thank you so much Sarah Scardamaglia!… Read Full Review

Report this review
★★★★★

“Excellence Beyond Measure”

Written on: 15/12/2013 by StriderC (1 review written)

I hate buying tickets...the person who handled my tickets for Pink a gift for my wife just did a great job! He was clear, concise, professional and most important concerned that I was getting good seats. Again, I hate buying tickets, but Aaron made it easy and fun. Great employee!!… Read Full Review

Report this review
★★★★★

“Very helpful and knowledgeable and very polite. ...”

Written on: 14/12/2013 by jhp557 (1 review written)

Very helpful and knowledgeable and very polite. Highly recommend VIVID… Read Full Review

Report this review
★★★★★

“Baseball Ticket Purchase”

Written on: 14/12/2013

The purchase went very smoothly. The rep for VividSeats was courteous, knowledgeable and very thorough… Read Full Review

Report this review
overview