Vivid Seats Reviews - www.vividseats.com

★★★★★
4.5 / 5
90% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

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★★★★★

“Outstanding Service”

Written on: 16/12/2013 by jsnbond (1 review written)

I am a first time user of Vivid Seats and I may have been turned into a life long user based on the service I received. I was online shopping for tickets to a weekend series for Boston Red Sox @ KC Royals. My wife is an avid fan of the Sox and we live in the middle of Missouri. This series will be a Christmas present and as an extra bonus the series just happens to fall on her birthday weekend! (total luck there!) Vivid Seats had the best deal on the same set of seats I had seen on other… Read Full Review

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★★★★★

“Can't wait for the Bulls game!”

Written on: 16/12/2013

As a huge IU basketball fan in Chicago, I knew I needed to be in attendance when Victor Oladipo and Orlando came to town. I spoke with August (extension 1813) who was so helpful, he really made the whole process simple and fast! Because of him, I got GREAT seats, and the whole transaction was quick and painless (order number 1447771). I'll only get my tickets from August at extension 1813 from now on. Thanks so much, August!… Read Full Review

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★★★★★

“GREAT Customer Services”

Written on: 16/12/2013 by cheers2013 (1 review written)

I ordered tickets to a bowl game for December 31st and it stated that my tickets weren't supposed to ship until December 28th. I have never used vivid seats so I started to get worried that I wouldn't receive them in time for the game. I called a person from customer service on December 12th and she shipped them to me overnight with no extra cost. I am definitely recommending this site to anyone that needs to purchase tickets for an event!… Read Full Review

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★★★★★

“Great service”

Written on: 16/12/2013

The attention and availability of the customer service agents are exceptional. I greatly appreciate the help guiding me through the page to find what I was looking for and finding the best available options. thank you for a great service!… Read Full Review

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★★★★★

“Go Cowboys”

Written on: 15/12/2013 by vacani51 (1 review written)

The staff member was very helpful in assisting me through my ticket purchase. He explained to my seat selection and as a bonus we would receive complimentary food and non-alcoholic beverages. The tickets that I purchased for my family would feel like we are on the field. I loved the professionalism that I received and I felt like we had known each other for years and I loved that one on one feeling. Please believe me, I will not hesitate to contact VIVIDSEATS for my next event. Outstanding… Read Full Review

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★★★★★

“lost email for tickets”

Written on: 15/12/2013 by catfitch (1 review written)

very prompt help and quick resolution ! Thank you so much Sarah Scardamaglia!… Read Full Review

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★★★★★

“Excellence Beyond Measure”

Written on: 15/12/2013 by StriderC (1 review written)

I hate buying tickets...the person who handled my tickets for Pink a gift for my wife just did a great job! He was clear, concise, professional and most important concerned that I was getting good seats. Again, I hate buying tickets, but Aaron made it easy and fun. Great employee!!… Read Full Review

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★★★★★

“Very helpful and knowledgeable and very polite. ...”

Written on: 14/12/2013 by jhp557 (1 review written)

Very helpful and knowledgeable and very polite. Highly recommend VIVID… Read Full Review

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★★★★★

“Baseball Ticket Purchase”

Written on: 14/12/2013

The purchase went very smoothly. The rep for VividSeats was courteous, knowledgeable and very thorough… Read Full Review

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★★★★★

“Checked Online, Ordered Over the Phone”

Written on: 13/12/2013

I have used 3 other online ticket services in years past. Had never heard of vividseats until I searched for Fiesta Bowl tix. They had a very low price on some very good seats. I wanted to verify those seats so I decided to call and order. The young lady who took my order was very helpful, even going so far to check competitors prices, which were accurate because I checked after I placed my order. Vividseats tix were a lot less than others. I thought the fees were a little high but I… Read Full Review

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★★★★☆

“Vivid Seats - Tyler”

Written on: 13/12/2013 by klturl (1 review written)

-very courteous -helped me select different tickets to save $$ -spoke clearly -explained pricing difference between Vived and competitors… Read Full Review

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★★★★★

“Purchase NCAA Basketball Tickets”

Written on: 13/12/2013 by Recon (1 review written)

The two individuals who helped me place my order were superb: very customer focused, polite, and competent. This is what you want in a sales team. Thank you… Read Full Review

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★★★★★

“Outback Bowl Tickets”

Written on: 13/12/2013

We went on line to purchase tickets and for some reason our order did not go through. We did not understand what happened so we called into customer service and was put through to the advisor in Ticket sales. He did a marvelous job and we got our tickets. Thanks… Read Full Review

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★★★★★

“Helpful, friendly and solved my questions”

Written on: 12/12/2013 by GordyH (1 review written)

I called the service desk after having questions about uploading the pdf files to sell my tickets, the advisor walked me through the process and was prompt in emailing additional information to solve my questions promptly and was very nice to work with… Read Full Review

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★★★★★

“Winter Cassic Tickets”

Written on: 12/12/2013 by sweetpea1957 (1 review written)

I am a first time buyer to vividseats. My experience has been excellent.My questions were answered quickly. My phone calls were returned with in minutes.Great staff and sales rep are top notch… Read Full Review

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★★★★☆

“Excellent Customer Service Experience”

Written on: 12/12/2013

My personal experience with Vivid Seat's customer service representatives has been far above average. They were easy to contact, attentive, and followed up effectively in a timely manner. To try and help me resolve my problem, Vivid Seat's customer service reps repeatedly made an effort to contact outside sources for additional information, and were active in keeping me updated. Throughout the process, they remained engaged and helpful, and overall it was a very positive customer service… Read Full Review

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★☆☆☆☆

“4 tickets at $105.00 each and I am billed for $1,038.11”

Written on: 11/12/2013 by Striker3044 (1 review written)

Bought 4 tickets at $105.00 each and I am billed for $1,038.11 ….. unbelievable ….. was totally caught off guard, quite a mark up in price and I was completely unaware ….. just be careful and do a little research, tickets can be purchased elsewhere at a cheaper price… Read Full Review

Striker3044's Response to Striker3044's Review

Written on: 12/12/2013

Vivid seats were nice enough to call me after I aired my frustration …..

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★★★★★

“Great customer service and prompt when ordering my...”

Written on: 11/12/2013

Great customer service and prompt when ordering my tickets. … Read Full Review

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★★★★★

“Bulls Game Tonight!”

Written on: 10/12/2013 by cjcqas (1 review written)

He got me set up with this fantastic set of seats! It was a very quick process and I had my tickets shortly after. My party of 8 are all excited! IDK how Arsenal came up in our conversation but that was awesome! TOP OF THE LEAGUE! Thanks Nick!… Read Full Review

Cjcqas's Response to cjcqas's Review

Written on: 16/12/2013

Thanks for the follow up!

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★☆☆☆☆

“Bogus Tickets”

Written on: 10/12/2013

I bought seats on line one day before the 12/01/13 Browns- Jaguars game in Cleveland. I waited hours for my ticket information. I had to call twice. When I finally got the information, I had wanted to leave much earlier for the game, only to find out we had to pick up the tickets at a Stub Hub location which was in Cleveland, but not very close to the stadium. We were forced to abandon out tailgating plans. My son picked up the tickets at Stub Hub while my wife and I went to the game… Read Full Review

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