Vivid Seats Reviews - www.vividseats.com

★★★★★
4.6 / 5
91.1% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

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★★★★★

“Outback Bowl Tickets”

Written on: 13/12/2013

We went on line to purchase tickets and for some reason our order did not go through. We did not understand what happened so we called into customer service and was put through to the advisor in Ticket sales. He did a marvelous job and we got our tickets. Thanks… Read Full Review

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★★★★★

“Helpful, friendly and solved my questions”

Written on: 12/12/2013 by GordyH (1 review written)

I called the service desk after having questions about uploading the pdf files to sell my tickets, the advisor walked me through the process and was prompt in emailing additional information to solve my questions promptly and was very nice to work with… Read Full Review

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★★★★★

“Winter Cassic Tickets”

Written on: 12/12/2013 by sweetpea1957 (1 review written)

I am a first time buyer to vividseats. My experience has been excellent.My questions were answered quickly. My phone calls were returned with in minutes.Great staff and sales rep are top notch… Read Full Review

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★★★★☆

“Excellent Customer Service Experience”

Written on: 12/12/2013

My personal experience with Vivid Seat's customer service representatives has been far above average. They were easy to contact, attentive, and followed up effectively in a timely manner. To try and help me resolve my problem, Vivid Seat's customer service reps repeatedly made an effort to contact outside sources for additional information, and were active in keeping me updated. Throughout the process, they remained engaged and helpful, and overall it was a very positive customer service… Read Full Review

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★☆☆☆☆

“4 tickets at $105.00 each and I am billed for $1,038.11”

Written on: 11/12/2013 by Striker3044 (1 review written)

Bought 4 tickets at $105.00 each and I am billed for $1,038.11 ….. unbelievable ….. was totally caught off guard, quite a mark up in price and I was completely unaware ….. just be careful and do a little research, tickets can be purchased elsewhere at a cheaper price… Read Full Review

Striker3044's Response to Striker3044's Review

Written on: 12/12/2013

Vivid seats were nice enough to call me after I aired my frustration …..

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★★★★★

“Great customer service and prompt when ordering my...”

Written on: 11/12/2013

Great customer service and prompt when ordering my tickets. … Read Full Review

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★★★★★

“Bulls Game Tonight!”

Written on: 10/12/2013 by cjcqas (1 review written)

He got me set up with this fantastic set of seats! It was a very quick process and I had my tickets shortly after. My party of 8 are all excited! IDK how Arsenal came up in our conversation but that was awesome! TOP OF THE LEAGUE! Thanks Nick!… Read Full Review

Cjcqas's Response to cjcqas's Review

Written on: 16/12/2013

Thanks for the follow up!

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★☆☆☆☆

“Bogus Tickets”

Written on: 10/12/2013

I bought seats on line one day before the 12/01/13 Browns- Jaguars game in Cleveland. I waited hours for my ticket information. I had to call twice. When I finally got the information, I had wanted to leave much earlier for the game, only to find out we had to pick up the tickets at a Stub Hub location which was in Cleveland, but not very close to the stadium. We were forced to abandon out tailgating plans. My son picked up the tickets at Stub Hub while my wife and I went to the game… Read Full Review

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★★★★☆

“Customer Service”

Written on: 09/12/2013

I found your website to be very user friendly. That says alot coming from me, a senior citizen, who is not computer savvy. I had a few questions and decided to contact Vivid Tickets. The customer service experience was excellent! The customer service rep was patient, very knowledgeable and answered all of my questions...so completely...that I purchased 3 tickets with him. I will certainly re-visit Vivid Tickets in the future… Read Full Review

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★★★★★

“Quick and easy”

Written on: 09/12/2013

Very friendly!! My order was complete in less than 15 mins!!… Read Full Review

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★★★★★

“Fwiw”

Written on: 08/12/2013 by VSTex (1 review written)

Excellent customers ervice. Found the perfect seats at a great price (comparatively speaking)… Read Full Review

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★★★★★

“MADE OUR DAY!”

Written on: 08/12/2013

I am a single mom so money is tight, however, I really wanted to get my daughter (and me LOL) One Direction Tickets. I tried Ticketmaster but no luck...all the good seats sold. I seached and found you guys. You have an A+ rating with the Better Business Bureau..so I gave it a chance. Then I ran into some trouble with my American Express Gift Card. The advisor was VERY patient in waitng until I sorted that out and she helped me figure out it must have been the exchange from Canadain to… Read Full Review

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★★★★☆

“Great service, wish cheaper prices”

Written on: 08/12/2013

Was wanting to purchase tickets and was a bit worried online since I'm from Canada and it didn't show up a province, only states. Called and he was more than helpful and looked up a bunch of tickets for me and described seating view. Tickets should only be two days hard tickets ( my order can be different than others) but worse comes to worse, I'll have hard copies in my hand if needed to sell… Read Full Review

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★★★★★

“Excellent Service!”

Written on: 08/12/2013

I use Vivid Seats to purchase tickets because I can talk to a live person. When I talk to someone live, they provide me with additional information that is a big help for me when I am choosing which tickets to buy. For example, I took my nieces and great-nieces to see Taylor Swift last March in Charlotte, NC and the ticket sales rep went the extra mile to be sure that I would have a good view of the stage. Also, I bought tickets to see the Maryland Terrapins vs Syracuse Orangemen football game… Read Full Review

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★★★★★

“Fantastic Representative”

Written on: 08/12/2013

I've been using live chat all week and she was my 3rd rep that I chatted with. I purchased 2 tickets to the Winter Classic game to give to my fiance for Christmas. I understood that you stand by having the tickets before the venue date, but I wanted to have my fiance have this on hand for Christmas. When I was messaging other reps they just kept telling me that the estimated ship date is December 25. I know there are no courier companies delivering packages on Christmas Day. I've been… Read Full Review

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★★★★★

“Very Good and Easier than I Thought it Would be”

Written on: 07/12/2013

This was my first time using this service. He was fast and very good at what he does. Thanks Vivid! Sincerely, Tom… Read Full Review

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★★★★★

“Very professional & great customer service. We bought...”

Written on: 07/12/2013

Very professional & great customer service. We bought our tickets last minute & they worked very hard to make certain we had our tickets before our event with little to no hassle at all!… Read Full Review

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★★★★★

“purchased tickets”

Written on: 07/12/2013

He was very professional, helpful and very informative. He answered all my questions. The transaction went smoothly. It was a pleasure to speak with the agent as he was friendly. I would purchase through vivid seats again. This was my second purchase and I was satisfied. … Read Full Review

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★★★★★

“Above and Beyond!!!!”

Written on: 07/12/2013

They are AMAZING!They will do whatever it takes to meet customer expectations. I thought I was out of luck when I ordered my tickets late. I was able to meet Fed Ex on my way to Atlanta and tickets ready to go… Read Full Review

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★★★★☆

“great prices good service”

Written on: 07/12/2013

I couldn't print the first order called and got great service, sloved the problem, I will use you again… Read Full Review

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