Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.5 / 5
1266
88% of users recommend this
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★☆☆☆☆

“Tickets don't scan”

Written on: 11/06/2014 by Louisk76 (1 review written)

I purchased two tickets for the Triple Crown's Belmont Stakes with plenty of time for them to mail and I received them promptly. The issue was one scanned and the other one did not. Seemed strange to me; however, not to the ticket personnel at the track who has seen it all. Hint: it wasn't their scanning devices. Think twice before ordering… Read Full Review

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★☆☆☆☆

“Scam”

Written on: 09/06/2014 by Spence1989 (1 review written)

I purchased Jack White concert tickets through Vivid two months ahead of the show. They notified me 24 hours in advance to let me know the seller had lost the tickets, therefore I would receive a refund for my purchase. It is now impossible to get new tickets this late...as none are available. I will be missing the show because of how poorly Vivid is run. I will NEVER use Vivid again as they are not a dependable ticket broker. You may get your tickets. You may not.... Use Stub Hub instead… Read Full Review

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★☆☆☆☆

“I paid Vivid Seats 3xs the price on the ticket. ”

Written on: 31/05/2014 by Cobbxy70 (1 review written)

I paid Vivid Seats 3xs the price of the ticket . I have gone online since and there are better seats available now than when I purchased my ticket. I called Metrotix, which is thru the Fox theater phone number, and their fee was only $9.50 plus shipping. I will never order from Vivid Seats again… Read Full Review

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★☆☆☆☆

“STOLEN TICKETS ARE USE”

Written on: 30/05/2014 by Morgan289 (1 review written)

They sold stolen tickets confirmed by MLB Site is not to be trusted. MLB is investiagting this site. This is NOT valid tickets… Read Full Review

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★★★★★

“Fantastic Experience”

Written on: 18/05/2014

I recently made my first purchase with Vivid Seats. I was a little worried but my son has wanted to see Jason Aldean forever. I took the chance and was so glad I did! I made two separate purchases. First I bought the concert tickets and then I purchased VIP parking. The concert was last night and everything was perfect. I am about to make my next purchase to see Luke Bryant in July… Read Full Review

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★★★★★

“Vivid Seats Really do Care!”

Written on: 08/05/2014 by TheTicketCritic (1 review written)

I came across an issue and thought I was going to be on the phone for a rather long period of time, but pooof....I got an AWESOME Representative. My order # was 1491783 and she solved all of my issues in 5 minutes. Thank You Vivid Seats for having someone who cares like this on your team and definitely I will be selling and buying many more tickets from Vivid Seats because she made all the difference in the world. She truly defines the meaning of utmost customer service!… Read Full Review

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★☆☆☆☆

“Bait & Switch”

Written on: 03/05/2014 by nxO'Connell296 (1 review written)

I ordered tickets for playoff game. Credit card was charged but no tickets. Vivid called me stating those particular tickets were no longer available. Vivid offered me seats in other sections, but game start was ~ 90 minutes away. I accepted alternate tickets under condition I would receive them via email within 5 minutes. Ten minutes later I called Vivid to cancel the order since I didn't receive the tickets. Vivid balked and put me on a lengthy hold. They refused to cancel the order… Read Full Review

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★★☆☆☆

“Tickets overpried.”

Written on: 22/04/2014 by KianaGilliam290 (1 review written)

I wish I would have done a little more research on the Nascar tickets I purchased. This site was recommended to me to order from. Once I ordered the tickets I found out I had paid about $400 to much. The little fine print discloser on the bottom does say you are paying above face value for the tickets if you read it, but I figured a little difference was ok but not a$100 per person difference. I will surely research before ordering on here again. The only reason I put 2 stars is because the… Read Full Review

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★☆☆☆☆

“Event Cancellation”

Written on: 16/04/2014 by BarryMayhew (1 review written)

Booked and paid for two tickets to see John Newman in San Francisco.(in exess of $100 each. Put the cat in cattery for 3 nights $60 Booked and paid for a hire car to travel to SF from Westlake CA.$260 Paid to park in SF $57 per night x 2. paid $85 fuel each way. Found out the tickets had a face value of $18 each . WE WERE NOT INFORMED THAT JOHN NEWMAN HAD CANCELLED ALL OF HIS AMERICAN AND CANADIAN TOUR. And as a result My wife and I turned up at the Independent club and are out of pocket to the… Read Full Review

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★☆☆☆☆

“They can take your money and keep your tickets too!”

Written on: 01/04/2014 by Jazmin259 (1 review written)

This place is a joke. They list tickets for sale, process your order, take your money, then call you an hour later to tell you the tickets were sold through another site. Basically tell you to pound sand before offering a petty 20% discount which doesn't make up for the concert I had to miss! Not only that, but they still had tickets listed, for a general admission event, at exponentially higher prices than I had paid. Who knows, maybe if I paid $200 instead of $60 I may have gotten my… Read Full Review

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★☆☆☆☆

“THEY GUARANTEE NOTHING AND TRY TO MAKE YOU SIGN A WAIVER”

Written on: 24/03/2014 by OwenFischer181 (1 review written)

Don't trust them. You get what you pay for. Once you think you purchased the tickets, they come back and demand you sign a form that absolves them or any responsibility if you don't get the tickets that you may have to pick up yourself in a foreign country for the World Cup. Really? Are people that gullible? Pathetic. Back to Stubhub. Pay more, get more… Read Full Review

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★☆☆☆☆

“Never again!!!!”

Written on: 20/03/2014 by Kaseyx19 (1 review written)

After purchasing tickets in August of 2013, being charged for them at that time, for a Nov. concert.......the concert was cancelled and rescheduled for March 7, 2014. Four months later!!!!! In the intervening time, the tickets were lost, and Vived refuses to help even with our proof of purchase (an invoice from Vivid). The Orpheum theatre also was no help. No only is the expense a terrible loss, but for teenage girls it is a very bad experience. Remember, the concert was 4 months delayed… Read Full Review

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★★★★★

“Spring Training Baseball Tickets Giants/Angels”

Written on: 06/03/2014 by Verde2060 (1 review written)

I ordered baseball tickets on the vivid website for a spring game Giants vs Angels in Scottsdale Az. It was the morning of the game and We live about 90 miles away and needed for the tickets to be downloaded to my computer and printed before we could start traveling to the ball park. My computer was locking up and causing problems. After an hour or so I was about to cancel everything. My wife arrived at home and suggested that we have the tickets sent to her laptop. I called Vivid and spoke to… Read Full Review

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★★★★★

“Eagles concert”

Written on: 01/03/2014 by Mendozaob80 (1 review written)

All my wife and i can say is WOW. We have never had such GREAT customer service from a ticket agency. The concert was fantastic, and we took a chance on getting the VIP package, we were not disappointed. Every time i called, the staff was more than willing to go the extra step to make sure we were satisfied. Needless to say, we will be Vivid customers for life!!!!… Read Full Review

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★★★★★

“Phone suppport was wounderful”

Written on: 17/02/2014

I had a question about some tickets I purchased for SF Giants spring training. It seemed that I received two of the the four tickets I ordered and I was very concernd that my second tickets would get to me in time for my trip to spring training. The young lady on the phone was not only professional, helpful but was a excellent communicator but solved the problem very quickly… Read Full Review

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★★★★★

“Thanks for the great service”

Written on: 16/02/2014

This is the seciond time dealing with Vividseats and I am very pleased with their service. These agents aim to please by taking their time with a customer, answereing all questions and guaranteeing the arrival of your tickets. Thanks… Read Full Review

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★★★★★

“This was an awsome experience.”

Written on: 12/02/2014 by ColleenG (1 review written)

As a person who has never purchased tickets other than from Ticketmaster I was very fearful of getting ripped off. I called VividSeats and Jordan walked me through my order No. 1597591. He explained the entire process including confirming that the 4 seats would be together and stayed on the phone with me while I waited for all the emails to come through and had the tickets printed. Jordan made a very apprehensive customer very comfortable. Thank you for assisting me and my 3 friends in getting… Read Full Review

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★☆☆☆☆

“First and Never Again 1377376”

Written on: 10/02/2014 by ShariLeeLeaman (1 review written)

In December 2013 I purchased 4 pit tickets for my kids for Christmas to a Luke Brian Concert. They charged my credit card 3,000.00. Called to follow up to see where my tickets were 2/3 for a 2/15 concert. They proceed to tell me that I need to pick up the tickets the day of the concert a few miles from the venue. Then on 2/7/14 I get an email saying there was a problem with my order and that they could no longer secure my pit tickets that they could offer me a secondary ticket. This type of… Read Full Review

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★☆☆☆☆

“Bait and switch”

Written on: 02/02/2014

Bought tickets on site, it said they would be available to print. After I pay, get an email an hour later saying I would have to drive 35 miles to pick up. When I called to cancel, they said "all sales final". Won't be using them again. Good luck if you try… Read Full Review

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★★★★★

“A-GRADE EXPERIENCE!!!”

Written on: 12/01/2014

Thank you so much to all the staff that helped out on this one. I have used Vivid for four concerts in recent months and have each time had excellent service.I had a couple cancel two days before the event and Vivid helped upload the tickets for resale and last night they really came through for me. I arrived at the Billy Joel concert with business associates somehow missing a ticket, customer service stayed on the phone with me until it was resolved and everything worked out, it was a great… Read Full Review

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