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Written on: 08/10/2008 by janieduffy (1 review written)
I was made very welcome in Emma Roy and was treated exceptionally well. I received top class service when trying on gowns. I really believe that the staff in this shop make every effort to afford time and high class service to customers. The selection and quality of bridal gowns and bridesmaid gowns was excellent and the fitting service also had many positive attributes. I found the prices very reasonable.
I loved my Maggie Sottero dress and enjoyed the service that I received from the staff at… Read Full Review
Written on: 23/09/2008 by JEWEL OF THE SEA (1 review written)
Brilliant service, everyone was lovely and friendly. I chose my gown on a Maggie Sottero designer day. Which means I was the first to see the 2009 collection, which is not even advertised on the web until January2009. The selection of gowns was just amazing.!!!! Staff were very knowledgeable and helped me to find my perfect dream dress. I am quite slim a size 6 to 8 and this was the first shop that had several dresses in my size to try on… Read Full Review
Written on: 01/08/2008
I only had 5 months before my wedding, and went into Emma Roy without an appointment. Having heard from other shops I didn't have enough time, I was a bit apprehensive, as I had heard Emma Roy were quite upmarket.
Within minutes of arriving I was made to feel very welcome. I had a good chat with a sales assistant, who made me feel very at ease and not at all silly for not having lots of time. She helped me pick a few of their many beautiful dresses, and helped me try them on. Another… Read Full Review
Written on: 25/07/2008 by nevada (1 review written)
I found the best and biggest selection of wedding gowns in Emma Roy, I thought it would be really expensive, but i found my dream dress at a fantastic price, I have read some of the reveiws of disatisfied girls, but i can honestly say i had a fantastic experience. i was late for my fitting and thought i would have to re schedule my appointment, but they fitted me in without a long wait. They press your dress and make sure you inspect it b4 leaving to make sure your happy. I wish i could do it… Read Full Review
Written on: 08/07/2008
I love Maggie gowns, the fit is fantastic! Emma Roy, Edinburgh had the best selection. I ended up with the gown called Fleur, stunning. or so everyone commented on my wedding day. It was really different, one of the sales girls picked it out for me so thank you for making my day! The fitter was fab! I enjoyed the Emma Roy experience and have no hesitation in recommending them to all you brides to be out there. … Read Full Review
Written on: 28/06/2008
Staff selling dresses at Emma Roy are very friendly but I feel after sales treatment is awful. I found it virtually impossible to get dress fitting appointments that were suitable for me so i had to take dresses elsewhere. Can't believe they only do fittings Monday - Friday. Even though I had spent a lot of money in the shop (3 bridesmaids dresses and my gown) I feel the customer service was disappointing… Read Full Review
Written on: 18/06/2008 by mr32 (1 review written)
My future daughter in law and myself went into Emma Roy to discuss bridal and bridesmaid dresses but I thought the attitude of some members of staff was shocking and left us feeling totally discouraged when it should have been an exciting time for my daughter in law to be, needless to say we won't be going back… Read Full Review
Written on: 11/06/2008 by lily521 (1 review written)
My wedding day was the best day of my life. The service from Emma Roy was ABOVE AND BEYOND. I had a wonderful experience from all the girls.
Including the receptionist.
I received a booklet explaining how to book a fitting and what I needed was clearly stated by her on the day I bought my gown. Do not go any where else girls. Their gowns are the nicest collection you will find. Their service for me was second to none… Read Full Review
Written on: 10/06/2008 by L88 (1 review written)
I called to check if my dress was in on 20th May as I had been told it should be in then and the lady on the phone was very very rude, her attitude and tone was awful, I really felt like hanging up the phone.
She started off telling me that it takes 5-6months for any dress to come in, even although I told her that I was advised May and my wedding would be over in 5-6months!! Eventually she asked my name 'Again' and checked the computer to tell me your dress is actually in, we have sent you… Read Full Review
Written on: 09/06/2008 by sally ward (1 review written)
Totally Amazing!!! Stock of wedding dresses fantastic, I had four months to organise my wedding and all the other bridal salons said I was too late, Emma Roy fitted me out with an amazing gown and I had a one day fitting, how good is that!!! Cannot find fault with service or kindness shown by all staff. Will miss our chats and the glasses of wine… Read Full Review
Written on: 04/06/2008 by shiny chun (1 review written)
Service at Emma Roy, Edinburgh was excellent. They were very flexible and helpful. I would have no hesitation in recommending Emma Roy to other brides.
… Read Full Review
Written on: 22/05/2008 by mrsnow (1 review written)
I was married last month and bought my dress and three bridemaid
dresses. Fantastic service in all my visits and fittings Thanks to all the girls at Emma Roy. They have been trading for 22 years from the same site and are always busy, which gave me confidence from the start,. My Aunt bought her wedding gown there in 1995.
My wedding gown was just beautiful to look at and a dream to wear,
I will miss my visits to the salon, but will pop in with the photographs and yes, flowers and… Read Full Review
Written on: 13/05/2008 by hazellatto (1 review written)
This store lost my bridesmaids dresses when we had been called in for a fitting then brought my wedding dress out by mistake infront of someone i did not want to see it. When my actual dress arrived it was the wrong size and they accused me of putting on weight when i had lost 2 stone since ordering the dress. The dress 2 sizes too small at my lowest weight. I ended up going to a manager who was wonderful and arranged the proper dress to be altered at a private fitting on a Sunday and for the… Read Full Review
Written on: 16/04/2008 by lizi (1 review written)
I have read the comments on Emma Roy, Edinburgh but the girls were all really friendly and could not have done more for me. When I was collecting my gown at least three people handed in chocolates and flowers to the girl at reception. Who I think was very friendly at put me at ease every time. My wedding gown is stunning and I am looking forward to wearing it next week in Italy. Special thanks to them who picked out my gown. They also packed it in a suitcase for me at no extra cost… Read Full Review
Written on: 08/02/2008
Upon collecting the dress on 01/02/08 I was met with one problem after another, firstly I was not put into the diary for collecting my dress (this was an error on their part, and the manager was quick to blame a member of her staff - I received no apology for the error!!!!). I was flying in from East Anglia and pre-arranged this appointment early December.
After a heated discussion with the Mangeress I re-arranged to collect the dress on Sunday 03/02/2008. When I arrived at the shop, the… Read Full Review
Written on: 06/02/2008 by K Jstone (1 review written)
Unfortunately for me I decided to get married in a three month timescale, After visiting a few wedding shops I started to realise that this was going to be extremely difficult!! "I needed dress fittings" and was told this could take a few months. So as you could imagine I was devastated. It was just by chance my mother told me about Emma Roy, she had bought her wedding dress there and thought we should give it a try. I arrived at Emma Roy without an appointment. Within 2 minutes the… Read Full Review
Written on: 28/01/2008 by MISSBEE (1 review written)
I WOULD ADVISE YOU TO GO MID WEEK IF YOU LIKE THINGS QUIETER… Read Full Review
Written on: 15/01/2008
You only get married (ideally!) once - and wedding dress shopping should be a fun experience where every lady gets treated like a princess. You get NONE of this sense at Emma Roy. Poor poor service… Read Full Review
As rated by our community of reviewers
" Great store staff, dreadful customer service " Read More
Written by Rowankelda
" Brides beware " Read More
" Beautiful gowns..and really informative stylists..in my opinion the... " Read More
" Little choice and what there was was frumpy. " Read More
" Do not purchase from this shop " Read More