Spoiled Brat Reviews - www.spoiledbrat.co.uk

★★★★☆
3.5 / 5
63% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk

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★★★★★

“Love Spoiledbrat.co.uk”

Written on: 05/06/2011 by Mollie1982 (1 review written)

I absolutely love this website! I get annoyed with review websites as all they seem to contain is negatives and unhappy customers who want to vent their frustrations. I personally think this website is great. I have been shopping with them for 5 years now and with only one item going missing in the mail I have been really happy with the service ( Not their fault). From reading their background its run by 3 sisters which is amazing when you look at the website. All credit to them. You go… Read Full Review

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★★★★★

“Actually found out about them via their eBay store and...”

Written on: 13/05/2011

Actually found out about them via their eBay store and have used since. Found them to be a good company - which is rare online. They are quite personal and happy to help with sizing queries and measurements (im quite short so always need to get measurements of things before buying)

Always found delivery to be mega fast - usually order and receive within 24 hours in the cutest pink packing and sweets! Have told load of mates + been given rewards for this. The always have stuff worn by The… Read Full Review

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★☆☆☆☆

“I recently ordered goods from spoiled brat which i...”

Written on: 30/03/2011

I recently ordered goods from spoiled brat which i returned using their free postage label they said they didn't receive it so i was not refunded. They have no contact number so can only be contacted by email. Don't trust this company… Read Full Review

Guest's Comment

Written on: 05/06/2011

They do state in their terms and conditions that all returns are the customers responsibility like all other websites do. I always send my items back to any company using royal mail signed for.

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★☆☆☆☆

“This company have the worst service I've ever...”

Written on: 01/03/2011

This company have the worst service I've ever experienced and I am a frequent online shopper. I paid for items, received some but not all - 2 had 'out of stock' on the delivery note. They still haven't issued a refund on these despite it being about 18 months later and numerous emails. One item was the wrong size so I returned it to them with proof of postage - they say they never received it so no refund, no replacement and no refund of postage to correct their error. Their latest response… Read Full Review

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★★★★☆

“I've been using this site for a couple of years now...”

Written on: 22/02/2011 by jane90125 (5 reviews written)

I've been using this site for a couple of years now and have found them to be pretty good. If you subscribe to their newsletter, they frequently offer a 30% discount, which I take full advantage of. The only real problem I've had was something that they said was out of stock and would be delivered at a later date, but it just never came back in stock! I think I waited at least four months and ended up e-mailing them and they just removed the item. But all in all, a very good site as they… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever received! After I...”

Written on: 20/02/2011

Worst customer service I have ever received! After I returned an item to the company, I politely pointed out that the Distance Selling Regulations state that I am entitled to a refund of postage. This was their response:
"No refund on postage

Don't waste our time again ordering - we are not a charity!"
Don't worry, I won't and I recommend that no one else does!… Read Full Review

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★★★★★

“This is a great website for all fashion lovers I...”

Written on: 30/01/2011

This is a great website for all fashion lovers I discovered it a few months back searching for evil tops, which are impossible to get in the uk

The website is so easy to navigate and us full of some good bargains and unusual items

I have used site continually since and had fast delivery, well presented and a simple easy to use returns process

They have good discounts codes and promotions on so make sure you sign up for mailing lists. I love the set postage Aldo so usually spend over £100… Read Full Review

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★☆☆☆☆

“I placed my order on the 30th November 2010; as of today...”

Written on: 12/01/2011

I placed my order on the 30th November 2010; as of today (12th Jan 2011) still no delivery. They sent the item 3 days ago with a track and trace number which doesnt work and no one can provide me a number to track the item. I would never recommend this website to anyone… Read Full Review

Spoiledbrat's Comment

Written on: 30/01/2011

Trevor, you were emailed a tracking number for this, and you claim not to have received the goods so we have filed a claim with the royal mail for loss
<br/>
<br/>You have also been issued a full refund back to your card for the goods paid, on 24-1-11
<br/>
<br/>When you ordered the goods in November, they were marked "pre order" with a delivery date of December, with the severe weather issues in the UK in December, we did explain to you that this caused delays in us getting any goods from the USA

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★☆☆☆☆

“I ordered on 21st december being promised my items...”

Written on: 09/01/2011

I ordered on 21st december being promised my items were in stock and that they would definitely be with me for christmas. Still no sign of my order and its the 9th Jan. This is really getting to be beyond a joke now. You have had my £375 for weeks now. Nobody else I ordered from at Christmas took money until my order was sent. This is now such rubbish. I shouldn't be chasing this problem, they should be contacting me. I will never use this company ever again. I think that what they are doing… Read Full Review

Fazerdaddy's Comment

Written on: 10/01/2011

You are not alone!! I ordered what would seem to be the same item on 10th December shown as stock. Guess what? YEP, no delivery and money taken with order and no further communication from them. Buyer beware!!

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Spoiledbrat's Comment

Written on: 30/01/2011

You placed your order on 21st December. The 2 items you ordered were actually marked "pre order" meaning not in stock - you were explained to several times that we were awaiting stock from the USA, which was delayed due to the severe weather conditions in the UK in December
<br/>
<br/>Furthermore - the process for "pre orders" is all clearly marked on the website - something you , the customer was liable to review before you placed the order + sent us the money to reserve these items for you (we do not know your card details in order to "take money" from your account - its all automated when you order - enter the card info + click on "send / proceed")
<br/>
<br/>I have checked through ALL emails + there is no "promise" of you having the stock by Xmas - furthermore the Royal Mail were in severe disruption in December + were not guaranteeing any deliveries.
<br/>
<br/>You were kept fully up to date with things - I have reviewed all emails.
<br/>
<br/>It also should be pointed out that under the UK Distance Selling regulations, retailers have 30 days to get products to you once orders have been placed.
<br/>
<br/>I have checked the tracking info, showing the item was dispatched to you 10th January, WZ952629326GB, which according to the Royal Mail website was signed for an received by yourself - so I am not too sure of your "criminal" reference?

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Fazerdaddy's Comment

Written on: 10/01/2011

I found this review helpful because...i am suffering exactly the same problem with this company

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★★★★★

“I love this website. Don't normally write reviews but...”

Written on: 13/10/2010

I love this website. Don't normally write reviews but I was so pleased with the service I received. Bought loads of Wildfox Tops and had to exchange many for other sizes. This was hassle free using their free returns service and received then the following day

Super fast Delivery… Read Full Review

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★★★★★

“Bought a muubaa leather jacket as seen on Cheryl Cole...”

Written on: 12/10/2010

Bought a muubaa leather jacket as seen on Cheryl Cole and love it
Would highly recommend this site

It came all lovely packaged as well

First Class site xx
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★★★★★

“This is the best website ever. Great value for money,...”

Written on: 10/08/2010

This is the best website ever. Great value for money, goods arrive extremly fast and are beautifuLly packaged. Everyting i have ordered fron here so far has been even better than pictured on website. I absolutly love this site… Read Full Review

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★★★★★

“Love love love this website, items arrived nexy day,...”

Written on: 01/08/2010

Love love love this website, items arrived nexy day, cutely packaged

Great communication & helpful cust service… Read Full Review

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★★★★☆

“ After a few hiccups with my last order we managed to...”

Written on: 29/07/2010

After a few hiccups with my last order we managed to resolve the issue and to my satisfaction. Have ordered from spoiled bratt in the past and delivery was speedy and the items have been great… Read Full Review

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★★★★★

“Great webiste. Always getting update with new items...”

Written on: 13/05/2010

Great webiste. Always getting update with new items and has a great selection for all. Thanks for my free spoiledbrat compact mirror

Will be back very soon xx… Read Full Review

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★★★★★

“I found this website in Heat magazine a couple of...”

Written on: 12/05/2010

I found this website in Heat magazine a couple of weeks ago and had never heard of them before, wish i had used them before now!! I ordered a stunning Lamis Khamis dress and i came the next day in gorg tissue paper and wrapped stunning. The staff are amazing and will help you in no matter how small your problem is or daft your question is!! Great site and i will be a customer for life now! thnaks xxxxxx… Read Full Review

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★★★★★

“I love spoiled brat! been using it for a couple of...”

Written on: 30/04/2010

I love spoiled brat! been using it for a couple of months now and never had any problems at all. Their staff is amazing and very helpful not matter how small your question they always seem to make it very personal. Keep up the great work. Have all my friends hocked now too! We are ALL spoiled brats!!!!… Read Full Review

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★★★★★

“Spoiledbrat is amazing. Love all the new E.vil and...”

Written on: 25/04/2010

Spoiledbrat is amazing. Love all the new E.vil and wildfox couture tops. Great discounts as well. Would highly recommend to all my friends. My items are always very well packaged and with my most recent order I received a free spoiledbrat compact mirror. Fabby xxx… Read Full Review

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★★★★★

“Lucious website have only just discovered the brand...”

Written on: 26/01/2010

Lucious website have only just discovered the brand Lamis khamis and have just bought my 3rd piece

The quality of these garments are second to none hand finished and totally show stopping

Next pay day I'll be back for more goods arrived within 24 hours wrapped in tissue paper sizes changed no problem goods were even collected from me and sizes exchanged for free exceptional… Read Full Review

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★★★★★

“really fab site, im the biggest katie price fan & they...”

Written on: 18/01/2010

really fab site, im the biggest katie price fan & they always have the clothes she wears - and you cant find these anywhere else!!

Love it!… Read Full Review

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