"Sorry, we are unable to quote new business for this vehicle Unfortunately, we are unable to insure Self Build / Conversion Motorhomes Unfortunately, we are unable to offer cover unless your Motorhome is garaged overnight when not in use Unfortunately, we are unable to offer cover unless your Motorhome is garaged overnight when not in use We are unable to offer cover for vehicles kept on the road"

Just spent six minutes on the phone with caravan guard ( would have been three minutes but I had to get my credit card ) wanted to change my reg number to a private plate, this cost me £50, this on the day I renewed. £50 to input a number, I hope the guy on the phone is paid at that rate? that would be £500 an hour.I know the charges are laid out in the documents, but on the day of renewal.

It was so straight forward, the member of staff was knowledgeable, knew exactly what we needed and covered all aspects with minimum of imput from ourselves. The policy covers everything we need and is excellent value for money.

Beware of this company. I bought a new motorhome and they gave me the best quote. I took out insurance from them and as requested sent them proof of my NCD. They emailed back saying the NCD proof was good and no further action was required. A month later I got an email from them saying the NCD proof was not acceptable and they wanted another £530 ! I immediately cancelled the policy and moved to another insurer and the NCD proof was no issue.

No empathy for person having bleed on brain and having to cancel policy as caravan had to be sold. Just pay up and take heed of final nasty letter without the benefit of having a final bill. Will not use again or recommend - lousy company.

Disgusted to find that when cancelling my policy one month into renewal after being a loyal customer for several years I get charged a £30 admin fee and a further £7.50 for no obvious reason which was about half the annual premium. No complaints with the cover, but never made a claim.

Enter every single detail over 4 pages - then be told your vehicle is too old for them to insure. Please - don't just harvest personal data, simply qualify the vehicle first.

On 2nd May, 2019 experienced a call out for the first time in over 50 years driving (drive-shaft exploded) From the time of the emergency, the Caravan Guard operator provided reassurance that was 5* platinum. Moreover, from the estimated time for the recovery vehicle to arrive (5*) to the attitude of the driver, particularly my safety (also 5*). The delivery link to a garage in Uttoxeter was a 5* definition of teamwork to a customer in need. Well done!

I have been insured with Caravan Guard for over 5 years, never had a claim, all up to date and only have 2 months left on the policy which is only £20 per month. I sold my van and am not getting another so no need for insurance. When I tried to cancel I was told that there is a £30 cancellation fee to pay, even though I only have a couple of month left on the policy I know it is in line with the FCA guidelines and I know in their mind it is perfectly acceptable, I don't and neither do many others I would suggest anyone who is thinking of using Caravan Guard thinks hard about these little extras that you have to pay and look closely at the small print when you select insurance, I wish I had. You don't think you will sell your van half way through insurance and not get another one so I don't see how this kind of charge is fair.

I've just renewed my motorhome insurance with Caravanguard. What they offer for me is good value for money, but on top of that the friendliness of everyone I ever speak to is refreshing and the attention to delivering great service is second to none. I don't often write glowing reviews, I work in the customer service industry and perhaps I have too higher expectations but Caravanguard always reminds me that delivering prompt, friendly, efficient and effective service is possible from a call centre. This year I checked the market ratesfor insurance and for other policies, I have switched, but for our motorhome we've renewed with Caravanguard for the 2nd year in a row.

During the summer had a wee altercation with a horse box resulting in me putting in a claim for the repair. First contact was good told to send in a couple of photos get a costing of the works and sent it in. Did all this and with in a matter of days claim settled to my satisfaction.

Well, caravan insurance time again. I hunted around as usual but couldn't find any equivalent cover for the same price. It would have to be a big reduction in price to entice me away as I've found their service to be excellent. I've been with them for several years already so I'm staying with them for another year. Called the office to renew and was greeted with the usual cheerful, helpful lady. She ensured all my requirements were met and that I was happy with my level of cover. No pressure sales of 'add-ons', just a really friendly conversation. I wish all insurance companies were like that ! Here's to more tours with Caravan Guard.

Really good service from this friendly and professional team who handled my motorhome insurance efficiently. The website was so easy to navigate too and a query I needed to ask about was dealt with very efficiently by the staff members. Also I have to say a very competitive quote for the insurance which I was delighted to accept. Having shopped around for value this company was exceptional. So I'll sum up by saying I'd 100% recommend Caravan Guard to friends and family!

Having just done a few quotes for my MH, one thing that stood out for me is I have insured my MH with a CC club recommended insurer as you get a discount. I renewed with Caravan Guard and got 270 days European cover and breakdown, for less than last years figure, where they only cover for 90 breakdown cover only. I am impressed with CG. Although I was taken back about paying the policy in full there and then to get the quoted price as my start date was 3 weeks away. Therefore they have had interest on my money for 3 weeks?? I have also cancelled my membership of the club and saved even more money

The phone chat for my quote showed a far more switched-on vehicle company. The questions were more relevant. My quote was far cheaper than others with no less cover. I would recommend Caravanguard to anyone I liked.

The overall look of the webpage sets your mind at ease from the start. The application for a quote is so simple, just enter your details and away you go. Once you have got your quote there are different add on's to enhance your policy. The payment system is also very customer friendly there are 2 options of payment, a one off payment or spread the cost over 12 months. So easy to make the policy yours. Without a doubt I would definitely recommend Caravan Guard to all of my Caravan friends.

Have been with caravan guard for nearly 10 years , they are always extremely polite and courteous and are always helpful when discussing your needs . They do not keep you holding on forever when contacting them .

After a home fire in our out building caused our caravan to melt we contacted our insurance provider on the caravan policy and from start to end four weeks. Amazing just totally took care of the whole process and on a new for old policy provided a new caravan. I would recommend having a Hd cctv watching your van as this was our case and made the whole situation straight forward. So pleased I returned for insurance on the new caravan. Great job guys.

Beaware of using this company! I have had insurance policies for around 25 years and never had to pay a ‘admin cancellation fee’ we sold our caravan as never used it, I had no claims and paid monthly as per policy. When it came to cancelling the policy as the caravan was sold they told me I would have to pay a minimum of 2 months insurance up front to cover the admin fee??!! steer clear of this company as details from other forums suggest they are just a middle man up selling AXA insurance policies.