Girls of Elegance Reviews - www.girlsofelegance.co.uk

★★★★☆
4.2 / 5
88
81% of users recommend this
  • Customer Service

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  • Value For Money

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★★★★★

“COULD NOT BE HAPPIER!!”

Written on: 07/01/2014 by BeckyL (1 review written)

I am always dubious when ordering online, especially when it comes to something as hugely important as a WEDDING and bridesmaid dresses, but there was no need to worry. Girls of Elegance go that extra mile to make sure you are completely happy. I was undecided on what style and colour to choose and after a lengthy chat with a staff member (who didn't rush me, or mind me taking up their time!) I was sorted! Delivery was bang on time and the quality exceeded all my expectations! My bridesmaids… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 07/01/2014 by MelanieSoper (1 review written)

I have made several purchases now from Girls of Elegance, and each time it has been a pleasure! Nothing is too much trouble, from my umpteen questions about stock and styles, to making sure items got delivered in time for a party! I would recommend this company to anyone who needed that special pair of shoes for any occasion!… Read Full Review

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★★★★★

“Best Customer Service I have ever witnessed”

Written on: 03/01/2014 by tishi14 (1 review written)

I bought my wedding shoes via girls of elegance in September 2013. Being a regular size 5 i didn't think to check that the shoes fitted OK when they arrived, i was concerned that i might marked the ivory satin, so i stored them away in a safe place. However during the madness of Christmas party season i realized that in some shops i wasn't a size 5, panic set in as i feared my wedding shoes might not fit, to my dismay i found after trying them i needed a size 6. I didn't know what to do at… Read Full Review

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★★★★★

“Fantastic service for a very stressed bride”

Written on: 18/12/2013

After trawling around the shops to find my wedding shoes and having no luck I decided to try on line as Girls of Elegance was recomended to be by some of my friends. I have always been a bit worried about ordering on line so my first contact before ordering was to ring the customer services team. They could not have been more helpful for me. I find buying shoes very difficult at the best of times due to my wide and size 8 feet. They recomended a number of styles as also being very tall did… Read Full Review

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★☆☆☆☆

“Awful-do not use this site! ”

Written on: 12/12/2013

I don't usually write reviews but I felt I had to on this occasion. Absolutely terrible service. I originally ordered a pair of flat pumps for my wedding in a size 41. I asked for them to be bleached. Delivery cost to Ireland was €18 and bleaching was €12. Thought it was expensive but I paid it as I really wanted nice flat shoes. I waited for delivery for 22 days!! When they arrived they were too small so I sent them back costing me €7.50. I emailed the company telling them it was… Read Full Review

Girlsofelegance's Comment

Written on: 12/12/2013

Dear Customer,

Firstly thank you for your review however we must alert you to the following: -

When purchasing from our website you agree to our terms and conditions of sale, our bleaching service is a non profitable element to our business as we are charged up to this amount plus the shipping costs as we offer free delivery on all of our items.

It is extremely clear that any dyeing costs are non returnable and also if you want to exchange for another shoe, of course this element would be charged again.

With regards to your account being charged, we have had an instance for the first time in our 10 years of service where our new card handling company reversed some refunds unknown to us and under no circumstances would we refuse a refund that you are due, we are currently investigating the whole scenario and provided you have e-mailed us we will of course ensure this is reinstated into your bank account.

We do not hold any personal details on file under any circumstances and we are sorry that you felt the need to create this review.

Please rest assured that the matter will be dealt with promptly and efficiently.

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★☆☆☆☆

“Very very slow/appalling service!!”

Written on: 10/12/2013

I ordered 5 gorgeous bridesmaid dresses from here online. Although we gave correct measurements and sizes, all the dresses were very big around the bust yet tiny around the waist. I was told I would receive my dresses within 6 weeks of ordering, yet 9 weeks later I was still waiting.....I then sent the items back for a refund which they said could take 10 days to get to me....19 days later I am still waiting as apparently there is a problem with their finance department!!? I am so glad I have… Read Full Review

Girlsofelegance's Comment

Written on: 12/12/2013

Dear Customer.

We apologise regarding the long delay in our bridesmaid dresses, we quote 6 - 8 weeks from stock as a general rule however we are inundated with orders for our beautiful and affordable collection so our delivery time particularly with our Christmas break has created slightly longer delays than we would like however we would always provide the customer with the option to cancel their order despite them being made to order for you unless from stock.

Would you be so kind as to e-mail me directly on sales@girlsofelegance.co.uk with regards to your refund as all our refunds are completed within 10 - 14 (working) days. We do not operate a 30 day returns policy plus another 30 days as many firms do.

We of course apologise that you have felt the need to leave such a review when we pride ourselves on our good family service.

I hope that I can resolve this issue for you promptly.

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Boobytraps1's Comment

Written on: 16/12/2013

I have emailed you. 21 working days still no refund. This is not acceptable. You still have a lot of my money, you have my bank details, what is the delay?
I have phoned you only to find you are closed until 7th of jan. If I do not receive my money today I expect some compensation, as this has been an extremely drawn out process since September. Now the week before Christmas you still have my 400 pounds.
I am very cross and this needs to be rectified today!!

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Boobytraps1's Comment

Written on: 16/12/2013

I have emailed you, still with no reply. Now the phone line is saying closed until January! This is not acceptable!
I am so cross. 21 working day with no refund. I am expecting some kind of compensation as this is a lot of money of mine that is needed especially the week before Christmas. Not acceptable!!

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★★★★★

“So helpful,brilliant customer service”

Written on: 20/11/2013 by Croge (1 review written)

Ordered shoes and handbag for my daughters wedding!shoes came from America so took a little longer,unfortunately my order was held at customs for about a week,when released delivered to me the next day,then had to send with swatch to be dyed,got them back in about 8 days,they are beautiful and a a perfect match,I had to phone jan on a few occasions,if not there I would leave a message and she always got back to me,very very helpful,so glad have found this company and would definitely… Read Full Review

Girlsofelegance's Response to Croge's Review

Written on: 12/12/2013

Thank you so much for taking the time to leave this review for us.

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★★★☆☆

“Beautiful shoes.. However customer service is horrendous ”

Written on: 08/11/2013

I ordered my shoes on 24/10/13 and was told that they would be here within 7 working days.. The money had been took out of my bank the same day, and on the 5/11/13, I still had no shoes! So I emailed them and they said they were looking into it and would email me to let me know what at happened. However, I received no email and had to chase them up for an answer! I was told my shoes would be despatched on 06/11/13 on next day delivery and that they would email to confirm this. (Again, I had to… Read Full Review

Girlsofelegance's Comment

Written on: 13/11/2013

I feel that the comments are unfair due to our suppliers havinga delay on the delivery to us which is out of our hands. There fore I wish for this review to be reported and removed.

No order would be processed without payment. We ring and leave a message rather than email our customers. The shoes had been dispatched on the 6th Nov. When looking into this the delivery was held up by the couriers not us.

Jan Harvey
Customer services manager.

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★★★★★

“Excellent personal service”

Written on: 18/10/2013 by Emilycook (1 review written)

I recently ordered shoes and a matching bag and the dye before you buy service. I was slow to send in the swatch for the colour match then the wedding was looming and I was worried I had left it too late. On alerting the staff at Girls of Elegance they responded immediately and got the order to me next day. I am delighted with the shoes (and bag)- the colour match, quality, style, are excellent. The shoes are so comfortable and stylish that I have just ordered a second pair. The staff are… Read Full Review

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★★★★☆

“Fast,efficient & friendly service”

Written on: 16/10/2013 by Lolita79 (1 review written)

I ordered the Journey wedding shoes from Girlsofelegance. I received a call to let me know it'd take about 10 days as they will be handmade. Didn't really mind as my wedding is next year. When I got my shoes,it seemed that someone had been in a rush to send them off. However,i sent back and got a new pair promptly;this one well made and really stunning. My return postage was also refunded,minus £2 which i didn't really mind as shoes had been sent free anyway. I was always kept in the loop by… Read Full Review

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★★★★★

“Great service!”

Written on: 07/10/2013 by FilippaD (1 review written)

Great staff with wonderful service! Very helpful and easy to get a hold. Since I live in Sweden they where very kind and measured the shoes for me, so that the size would be okay. All though they mistakenly sent me two right shoes they're very polite and quick to get me a new pair! I mean we can all male mistakes.. It's the handeling of the situation that counts. Thumbs up! :-) … Read Full Review

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★★★★★

“Excellent Service”

Written on: 02/10/2013

I purchased my wedding shoes online. I was called from a friendly member of staff to advise me that my shoes would take 10 days to arrive due to high demand. I had my dress fitting within this time. The staff could not have been any more pleasant and helpful and made sure my shoes arrived before my dress fitting. Will most certainly be recommending this company… Read Full Review

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★★★★★

“Excellent company, super service”

Written on: 23/09/2013

I purchased my veil, tiara and wedding shoes and I received excellent service from the staff, I then placed an order over the phone for one of my bridesmaid dresses on Friday and I received excellent service again over the phone and speedy delivery as I received it today and it's lovely. They make you feel at ease when trying on dresses and dont rush you and I didn't feel pressured into buying anything. Will definitely recommend… Read Full Review

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★★★★★

“Friendly professional service ”

Written on: 18/09/2013

Faultless service provided by the staff at 'girls of elegance' from day one, I went to their showroom open day in August and the hardest decision I had To make was which of the beautiful dressss to buy, they were all perfect as bridesmaid Dresses and also as prom dresses.... Well made from beautiful fabric,and very purse friendly, the staff were friendly And helpful answering all my questions. I left there a very happy bride to be, After I ordered more dresses online and found that service… Read Full Review

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★★★★★

“Fantastic, Affordable and Friendly ”

Written on: 16/09/2013

Fantastic service, and I was able to use the online chat service which made my purchase quicker and easier. The protectors arrived very quickly and were exactly as described. I will be getting all of my bridesmaids dresses from here, as they look stunning and very affordable… Read Full Review

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★★★★★

“Fantastic service and great products.”

Written on: 10/09/2013 by Aaaaaaa12344 (1 review written)

The service at girls of elegance has been utterly fantastic from start to finish. Just want to say thank you to all the staff. Not only has the service being fantastic the products have also been great too. They really care about the products and service they deliver. The shoes came so beautifully packaged and protected. I would definetly recomend. Thank you… Read Full Review

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★★★★★

“Perfect transaction from start to finish!”

Written on: 31/07/2013 by RachaelM1 (1 review written)

I don't often bother to write reviews but the service I received from Girls of Elegance has been that outstanding that I feel obliged to tell the world! I ordered a pair of wedding shoes from them online, they arrived the wrong sixe, but I must admit it was totally my own fault.. Silly me put the wrong size! The ladies there were extremely understanding and the shoes were accepted back and I had a replacement pair sent out to me in days. As for the shoes themselves I wish the pictures of them… Read Full Review

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★★★★★

“Fantastic ”

Written on: 31/07/2013 by Mrssloc (1 review written)

Girls of elegance are a fantastic company and really took the stress out of bridesmaid dress shopping for me :) The website was fantastic easy to use making it quick (well as quick as it can be with 3 fussy bridesmaids) and easy to select the perfect dresses and accessories for the big day. Very reasonably priced Quick delivery Fantastic customer service after speaking to them directly I was made to feel like they were really interested in my ideas and wanted to help in anyway they could. I… Read Full Review

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★★★★★

“SO DELIGHTED!”

Written on: 09/07/2013 by KAF1958 (1 review written)

I cannot praise Girls of Elegance highly enough. After several weeks, emails, advice(and orders)todays package arrived with yet another 3 pairs on board and Yes! I've now got new shoes! Perfect fit and they look stunning. I'd highly recommend them to anyone out there who may have doubts about online ordering. Their selection is brilliant, customer service, unfailing and advice invaluable. How they put up with me for the past goodness knows how many weeks, I'll never fathom. If like me, you have… Read Full Review

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★★★★★

“Fantastic Fantastic Fatntastic!!!”

Written on: 22/05/2013

My Fiance (now Wife) ordered our bridesmaid dresses from Girls of Elegance. Delivered in plenty of time for our wedding in April. Not only were they good value for money but the quality was amazing and our four bridesmaids looked stunning in the fuschia Pink Rose Style dresses. We also had the option to purchase Rainbow club shoes and have them dyed to match the girls dresses which we took advantage of as the dyeing service was free, and they matched perfectly with the dresses. I would not… Read Full Review

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