Girls of Elegance Reviews - www.girlsofelegance.co.uk

★★★★☆
4.3 / 5
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Failed to tell me my shoes were discontinued”

Written on: 04/05/2014 by Jakayla53 (1 review written)

I ordered a pair of shoes and a bag to wear at my daughter's wedding. The bag arrived and an email was sent to me stating that my order had been split, so I waited for the shoes. Seven weeks later I telephoned and was told the shoes were discontinued and they had clearly known this weeks before. No attempt had been made to contact me about this and no refund of my money was made into my account. I asked for a refund, but instead I was sent an email giving me details of my new registration… Read Full Review

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★★★★★

“Highly Reccomend Girls of Elegance”

Written on: 03/05/2014 by Erickson147 (1 review written)

I recently ordered a pair of white Asher touch up shoes for my wedding from Girls of Elegance and they arrived today, I love them. They are so pretty and look more lovely than the picture. I loved the variety of shoes on offer and the ease of the website. Before my purchase I felt happy with knowing about my shoes and I had no concern I wouldn't like them. I emailed GoE once during my order process to check up on an order and was informed I should have them by the end of the week - which I… Read Full Review

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★★★★★

“Excellent friendly and efficient service.”

Written on: 02/05/2014 by Sukilukes1 (1 review written)

I bought my Mother of the bride shoes online with Girls of Elegance. After trying them on at home, I returned them for dyeing. I received them yesterday and am thrilled that they are an exact match to my outfit and the swatch I sent with them. I highly recommend Girls of Elegance, nothing was too much trouble for them. They provide a very efficient and friendly service. I shall certainly use them again and recommend them to all my friends… Read Full Review

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★☆☆☆☆

“They forgot my refund!!!”

Written on: 26/04/2014 by Butterfly14 (1 review written)

I ordered some shoes for my wedding on this site but when they arrived they were too big. I contacted the store and they told me they could send me the size I needed, although it would cost me the postage for the return. The store contacted me once they had received the shoes and advised me that they no longer had my size. I requested a refund and was told it would take around three weeks for the money to appear in my account, I queried this length of time but was assured they would not… Read Full Review

Venus7788899's Response to Butterfly14's Review

Written on: 21/05/2014

I have been waiting for a refund almost 2 months now. If I would forgot about refund, I would never get my money back!!! I have been calling the company several times, providing them with all necessary information to make a refund. I HAVE NEVER BEEN so disappointed. It is the worst customer service ever.

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★★★★★

“Service was excellent”

Written on: 12/04/2014 by CaseyKeith206 (1 review written)

Ordered shoes and bag. Shoes were perfect which I was concerned about as it was us sizing. The bag unfortunately had to be replaced but they were so helpful and apologetic - don't think you could ask for better customer service. Very impressed and have no complaints whatsoever. Will definitely be using this company again… Read Full Review

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★★★★☆

“Fab service ”

Written on: 11/04/2014 by Nicolajenkins (1 review written)

I am very pleased with the service, reasurred me my stuff would be here intime. Answered every email sent. Beautiful headpiece. Definatley tell ppl about girlsbof elegance xxxx… Read Full Review

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★★★★★

“Excellent choice of shoes. ”

Written on: 03/04/2014 by Ellis57 (1 review written)

Very pleased with the service I received. Delivery was the next day and the shoes were an excellent quality. The website was easy to use and I like the fact that I just needed to tap in my shoe size to see that the shoes I viewed were ones that would fit me. The sandals I bought were lovely and looked even nicer than the picture! I would certainly recommend this website… Read Full Review

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★☆☆☆☆

“Ok until you need to return”

Written on: 05/03/2014 by PatriciaO'Rourke386 (1 review written)

Returns process is a nightmare! I purchased a pair of shoes which were dispatched really quickly but I returned them within a week as they were too small, marked and had someone else's hair in them. I sent via courier to get a Proof of Delivery. 14 days later my return still hadn't been acknowledged, so after emailing to chase I was advised bluntly to check their website for their returns policy. This states I should have my refund within 14 days of receipt! A whole 30 days later and I still do… Read Full Review

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★★★★★

“Excellent ”

Written on: 02/02/2014 by Jemsheppy (1 review written)

I bought my bridesmaid dresses from these ladies and they were Amazinly helpful! I even had a change of colour and they swapped them with no questions! Very helpful And very great value! Thank you very much xx… Read Full Review

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★★★★★

“the perfect bridal shoes!!”

Written on: 10/01/2014 by lshaw305 (1 review written)

I would highly recommend this web site they went above and beyond to help me! My bridal shoes are very important to me and the staff were so helpful to make sure I got exactly what I wanted and they were posted very quickly! Also my shoes were even more beautiful when they came! Fantastic website, will def be using it again!!… Read Full Review

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★★★★★

“COULD NOT BE HAPPIER!!”

Written on: 07/01/2014 by BeckyL (1 review written)

I am always dubious when ordering online, especially when it comes to something as hugely important as a WEDDING and bridesmaid dresses, but there was no need to worry. Girls of Elegance go that extra mile to make sure you are completely happy. I was undecided on what style and colour to choose and after a lengthy chat with a staff member (who didn't rush me, or mind me taking up their time!) I was sorted! Delivery was bang on time and the quality exceeded all my expectations! My bridesmaids… Read Full Review

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★★★★★

“Outstanding Service”

Written on: 07/01/2014 by MelanieSoper (1 review written)

I have made several purchases now from Girls of Elegance, and each time it has been a pleasure! Nothing is too much trouble, from my umpteen questions about stock and styles, to making sure items got delivered in time for a party! I would recommend this company to anyone who needed that special pair of shoes for any occasion!… Read Full Review

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★★★★★

“Best Customer Service I have ever witnessed”

Written on: 03/01/2014 by tishi14 (1 review written)

I bought my wedding shoes via girls of elegance in September 2013. Being a regular size 5 i didn't think to check that the shoes fitted OK when they arrived, i was concerned that i might marked the ivory satin, so i stored them away in a safe place. However during the madness of Christmas party season i realized that in some shops i wasn't a size 5, panic set in as i feared my wedding shoes might not fit, to my dismay i found after trying them i needed a size 6. I didn't know what to do at… Read Full Review

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★★★★★

“Fantastic service for a very stressed bride”

Written on: 18/12/2013

After trawling around the shops to find my wedding shoes and having no luck I decided to try on line as Girls of Elegance was recomended to be by some of my friends. I have always been a bit worried about ordering on line so my first contact before ordering was to ring the customer services team. They could not have been more helpful for me. I find buying shoes very difficult at the best of times due to my wide and size 8 feet. They recomended a number of styles as also being very tall did… Read Full Review

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★☆☆☆☆

“Awful-do not use this site! ”

Written on: 12/12/2013

I don't usually write reviews but I felt I had to on this occasion. Absolutely terrible service. I originally ordered a pair of flat pumps for my wedding in a size 41. I asked for them to be bleached. Delivery cost to Ireland was €18 and bleaching was €12. Thought it was expensive but I paid it as I really wanted nice flat shoes. I waited for delivery for 22 days!! When they arrived they were too small so I sent them back costing me €7.50. I emailed the company telling them it was… Read Full Review

Girlsofelegance's Comment

Written on: 12/12/2013

Dear Customer,

Firstly thank you for your review however we must alert you to the following: -

When purchasing from our website you agree to our terms and conditions of sale, our bleaching service is a non profitable element to our business as we are charged up to this amount plus the shipping costs as we offer free delivery on all of our items.

It is extremely clear that any dyeing costs are non returnable and also if you want to exchange for another shoe, of course this element would be charged again.

With regards to your account being charged, we have had an instance for the first time in our 10 years of service where our new card handling company reversed some refunds unknown to us and under no circumstances would we refuse a refund that you are due, we are currently investigating the whole scenario and provided you have e-mailed us we will of course ensure this is reinstated into your bank account.

We do not hold any personal details on file under any circumstances and we are sorry that you felt the need to create this review.

Please rest assured that the matter will be dealt with promptly and efficiently.

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★☆☆☆☆

“Very very slow/appalling service!!”

Written on: 10/12/2013

I ordered 5 gorgeous bridesmaid dresses from here online. Although we gave correct measurements and sizes, all the dresses were very big around the bust yet tiny around the waist. I was told I would receive my dresses within 6 weeks of ordering, yet 9 weeks later I was still waiting.....I then sent the items back for a refund which they said could take 10 days to get to me....19 days later I am still waiting as apparently there is a problem with their finance department!!? I am so glad I have… Read Full Review

Girlsofelegance's Comment

Written on: 12/12/2013

Dear Customer.

We apologise regarding the long delay in our bridesmaid dresses, we quote 6 - 8 weeks from stock as a general rule however we are inundated with orders for our beautiful and affordable collection so our delivery time particularly with our Christmas break has created slightly longer delays than we would like however we would always provide the customer with the option to cancel their order despite them being made to order for you unless from stock.

Would you be so kind as to e-mail me directly on sales@girlsofelegance.co.uk with regards to your refund as all our refunds are completed within 10 - 14 (working) days. We do not operate a 30 day returns policy plus another 30 days as many firms do.

We of course apologise that you have felt the need to leave such a review when we pride ourselves on our good family service.

I hope that I can resolve this issue for you promptly.

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Boobytraps1's Comment

Written on: 16/12/2013

I have emailed you. 21 working days still no refund. This is not acceptable. You still have a lot of my money, you have my bank details, what is the delay?
I have phoned you only to find you are closed until 7th of jan. If I do not receive my money today I expect some compensation, as this has been an extremely drawn out process since September. Now the week before Christmas you still have my 400 pounds.
I am very cross and this needs to be rectified today!!

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Boobytraps1's Comment

Written on: 16/12/2013

I have emailed you, still with no reply. Now the phone line is saying closed until January! This is not acceptable!
I am so cross. 21 working day with no refund. I am expecting some kind of compensation as this is a lot of money of mine that is needed especially the week before Christmas. Not acceptable!!

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★★★★★

“So helpful,brilliant customer service”

Written on: 20/11/2013 by Croge (1 review written)

Ordered shoes and handbag for my daughters wedding!shoes came from America so took a little longer,unfortunately my order was held at customs for about a week,when released delivered to me the next day,then had to send with swatch to be dyed,got them back in about 8 days,they are beautiful and a a perfect match,I had to phone jan on a few occasions,if not there I would leave a message and she always got back to me,very very helpful,so glad have found this company and would definitely… Read Full Review

Girlsofelegance's Response to Croge's Review

Written on: 12/12/2013

Thank you so much for taking the time to leave this review for us.

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★★★☆☆

“Beautiful shoes.. However customer service is horrendous ”

Written on: 08/11/2013

I ordered my shoes on 24/10/13 and was told that they would be here within 7 working days.. The money had been took out of my bank the same day, and on the 5/11/13, I still had no shoes! So I emailed them and they said they were looking into it and would email me to let me know what at happened. However, I received no email and had to chase them up for an answer! I was told my shoes would be despatched on 06/11/13 on next day delivery and that they would email to confirm this. (Again, I had to… Read Full Review

Girlsofelegance's Comment

Written on: 13/11/2013

I feel that the comments are unfair due to our suppliers havinga delay on the delivery to us which is out of our hands. There fore I wish for this review to be reported and removed.

No order would be processed without payment. We ring and leave a message rather than email our customers. The shoes had been dispatched on the 6th Nov. When looking into this the delivery was held up by the couriers not us.

Jan Harvey
Customer services manager.

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★★★★★

“Excellent personal service”

Written on: 18/10/2013 by Emilycook (1 review written)

I recently ordered shoes and a matching bag and the dye before you buy service. I was slow to send in the swatch for the colour match then the wedding was looming and I was worried I had left it too late. On alerting the staff at Girls of Elegance they responded immediately and got the order to me next day. I am delighted with the shoes (and bag)- the colour match, quality, style, are excellent. The shoes are so comfortable and stylish that I have just ordered a second pair. The staff are… Read Full Review

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★★★★☆

“Fast,efficient & friendly service”

Written on: 16/10/2013 by Lolita79 (1 review written)

I ordered the Journey wedding shoes from Girlsofelegance. I received a call to let me know it'd take about 10 days as they will be handmade. Didn't really mind as my wedding is next year. When I got my shoes,it seemed that someone had been in a rush to send them off. However,i sent back and got a new pair promptly;this one well made and really stunning. My return postage was also refunded,minus £2 which i didn't really mind as shoes had been sent free anyway. I was always kept in the loop by… Read Full Review

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