CWCS www.cwcs.co.uk Reviews

★★★★☆
4.4 / 5
87% of users recommend this
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★★★★★

“Excellent customer service & value for money hosting!!”

Written on: 13/09/2011 by lbioking (1 review written)

We used CWCS in the past years, The service we received overall has been excellent throughout! It has been such a pleasure to work with all the friendly customer services team and technical support team. 99% up time and very quick respond! Highly recommended no matter you are a small re-seller or a large company they are simply fantastic! We are sadly leaving CWCS due to a recent company policy change, however I would definitely use them again if I have a chance! Stop looking around folks… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/06/2011

I agree with the poster below, there are way too many 5 star reviews on here. The customer service team/technical support are a joke - even basic dns issues take several emails/days to clear up most of the time they dont have a clue.... and often you will find that these guys have a major chip on their shoulder...very poor indeed. I originally joined for their customer support, knowing that they where not the cheapest..but the support now is a joke...and after several differnet issues with our… Read Full Review

Guest's Comment

Written on: 21/07/2011

Here at CWCS we strive to offer excellent customer service and in response to the given feedback below which is something we welcome, I would like to respond on the following basis.

The basis of our company ethos to offer outstanding customer service and unrivalled support and it is unfortunate that this reviewer did not include their details so that we could have investigated their issue further. We have recently implemented call recording and this is reviewed for training and monitoring purposes and this should further improve the whole customer experience going forward. By recording the telephone calls we can survey and audit our support team and look for areas of improvement whether it be individual short falls or recommendations to make the enquiry a more efficient process, furthermore our support team are based at our owned UK data centers and we constantly look to train and develop our team to ensure we are truly offering exceptional service.
CWCS = Complete with Customer Support
Improvement is nothing that we are scared of here at CWCS and will always take on board any genuine feedback we are given to improve our all round performance.
Should you have any recommendations in the ways we can improve your experience then I would be glad to hear them.

Please contact me directly on 0845 203 1000.

Assuring you of my best attention at all times.

Nick Clarke

Head of Operations
CWCS Managed Hosting.

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Guest's Comment

Written on: 28/11/2011

Many thanks for posting this review of your experience of CWCS, it is a shame that you have remained anonymous as I would have liked the opportunity to address your dissatisfaction against the services we offer here at CWCS personally. However in response I would like to stipulate that we as a company look to deliver excellent customer service and allow the customer to really appreciate the fantastic personal experience at all times. I find it hard to accept that we are hard to reach by phone, we have a 24/7/365 manned operation based here in the UK and whilst I appreciate that there can be times when the call volumes can be high, we monitor this on a daily basis. We have introduced new methods of contacting our support team which now include free calls via Skype and you only have to read the other reviews which are not anonymous and hopefully give a true reflection of our services. If however the person who wrote the review would be prepared to make themselves known, then please email me directly nclarke@cwcs.co.uk and as stated I will look into and address any issues you have personally.
Kind regards
Nick Clarke
Head of Operations
CWCS Managed Hosting.

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★★★★★

“We've had a dedicated server with CWCS since 2007 and...”

Written on: 14/04/2011

We've had a dedicated server with CWCS since 2007 and during that time we've enjoyed near-perfect uptime. On the rare occasion we have to contact CWCS their staff are always helpful, knowledgeable and friendly. We've also found CWCS to be very pro-active in suggesting improvements, security enhancements, marketing tips, etc. Anyone looking for a reliable UK host will not be disappointed with CWCS… Read Full Review

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★★★★★

“CWCS are quite simply the best hosting company for...”

Written on: 22/02/2011

CWCS are quite simply the best hosting company for customer service and support, we have used a number of hosting companies over the last 12 years and no other company we have used can compare to them. It is inevitable that there can be issues with any hosting set-up, but what sets CWCS apart is that you can actually speak to a person in the UK, their support is always available and you get a quick resolution to any issue. If you're an e-commerce business your server is your business, you need… Read Full Review

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★★★★★

“It's the customer services, the speed of resolution...”

Written on: 15/02/2011

It's the customer services, the speed of resolution which really set this this hosting company apart from many others i've used in the past. The overall attitude is can-do and the customer services are quite knowledgable. I used their ticket system to log a problem last night at 8:43pm and it was resolved by 9:01pm, no phone call needed.
Several of the technologies I have used in a current project are new and most hosting companies(I say most, I tried 5 quite major ones,then CWCS) either… Read Full Review

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★★★★★

“After almost one year I have to say that the service...”

Written on: 02/02/2011 by David Cumberworth (1 review written)

After almost one year I have to say that the service for my dedicated server has exceeded my expectations… Read Full Review

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★★★★☆

“I assessed a range of Data Centres when looking to...”

Written on: 01/02/2011

I assessed a range of Data Centres when looking to co-locate a client's servers into a DC. CWCS came out on top price-wise - but that wasn't the only factor in choosing them. They were very upfront when I came to visit - and the pricing was very clear.

When it came to installing the servers, they were incredibly helpful. Since installation the DC has been 100% reliable (to my knowledge!) - and any time the servers have faced a difficulty their "remote-hands" support for reboots has been… Read Full Review

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★★★★☆

“CWCS offer a positive hosting experience. The...”

Written on: 24/01/2011 by emeraldspy (5 reviews written)

CWCS offer a positive hosting experience. The technical staff are very proficient and most importantly quick to respond. The hosting service is UK based and offers exceptional performance. CWCS are one of the rising stars in the UK hosting market… Read Full Review

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★★★★★

“The support team are extremely helpful, can't fault...”

Written on: 18/01/2011

The support team are extremely helpful, can't fault them, friendly, patient and solved most of the issues I had when setting up some of the services, and helping me acclimatise to the new server. The system itself is very well set-up and user friendly. Easily modifiable and serves the purpose as advertised. Definite 10/10 for service, reliability and ease of use.

Good customer support and everything is well documented. So no problems thus far, and I have raised some challenges for the Support… Read Full Review

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★★★★★

“This is my second time with CWCS, I was tempted away...”

Written on: 11/01/2011 by tomjbooth (1 review written)

This is my second time with CWCS, I was tempted away but you only know what good looks like when you've experienced bad. So I went back pretty quickly to CWCS. Their strenght is tech support, 24/7. Mine is a complex site with dlls for pdf and user uploads and a mysql database so it is hard to initialise on a new server but for that and other tech issues along the way - CWCS tech support always pull their underpants on over their trousers and get things moving. IMO; Angelfish in a sea of… Read Full Review

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★★★★★

“I and my customers have used CWCS Hosting for since...”

Written on: 20/12/2010 by DrazilRednuth (1 review written)

I and my customers have used CWCS Hosting for since the late 90s and have found the service to be excellent. I particularly like the fact that I can speak with someone straight away if needed. They also make a point of getting back to you if needed.

I used to run a dedicated server with CWCS and that was up for years, except when I rebooted it for maintenance. There have been some rare network issues with attackers targeting websites they don't like, but if MasterCard and Amazon aren't immune… Read Full Review

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★★★★★

“i found cwcs very helpful as they did all the...”

Written on: 17/12/2010

i found cwcs very helpful as they did all the transfers for me , easy service simple prices . would recommend… Read Full Review

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★★★★★

“Was called by someone at the company and asked to...”

Written on: 10/11/2010

Was called by someone at the company and asked to leave my opinion on here.

CWCS are the host i have decided to settle with after a string of bad experiences with other big hosts. They are local and my experience with them has been pain free and everything was fine while i was hosted with them through a reseller.

They were helpful in setting up an account for me when my reseller stopped trading, and the techies always respond quickly and have solved any problem i have had quite quickly.

Wish… Read Full Review

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★☆☆☆☆

“Had lots of problems with them, and would certainly...”

Written on: 30/09/2010

Had lots of problems with them, and would certainly not recommend them. They originally advertised Windows Server 2008, once it was set up it turns out they gave us the Web edition, which was useless for us. They also advertised a faster processor than what they commissioned for us, and we had to insist on the faster core before they relenting and "upgraded" us to what they had advertised. We transitioned to Linux (Debian 64 bit), and yet for the next three months they kept charging us the… Read Full Review

Adriandunn's Comment

Written on: 01/10/2010

I found this review very helpful because I had a similar experience with them. Wish I had read some more review first!

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Garry Lucas's Comment

Written on: 18/10/2010

You did read the contract before you signed it, didn't you ?

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★★★★☆

“CWCS are friendly, helpful and efficient. I like their...”

Written on: 30/04/2010

CWCS are friendly, helpful and efficient. I like their service and prices. I don't like the emails they send me about stuff that doesn't seem relevant to me… Read Full Review

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★★★★☆

“We have had two dedicated servers with CWCS over the...”

Written on: 15/04/2010 by nickweavers (3 reviews written)

We have had two dedicated servers with CWCS over the past few of years. The first became unreliable after a year or so. The second has been excellent and we have had no down time worth mentioning for over a year. They gave us plenty of time to migrate all of our clients domains from the old server to the new one which was helpful and Plesk makes this task relatively easy, especially since many of our clients have MySQL DB's, unique IP's and SSL Certificates which would be a real chore to… Read Full Review

Guest's Response to nickweavers's Review

Written on: 03/06/2011

It has been just over a year since I wrote my original review of CWCS and since then I am happy to say our experience with them has been even better during this time. The Customer Service team are very helpful and really do get issues sorted out when they arise. The technical support folks are much better at communicating with customers. We have just migrated onto a new dedicated server with the latest versions of Plesk, Ubuntu(LTS) and are now running php5.3 and mysql 5.1. All of our clients sites are now running on the new server. The migration issues all related to the jump from php5.2 to php5.3 are were easy to sort out, so again we are very happy CWCS customers and I would happily recommend them.

Nick Weavers,
Director
SiteWeavers Web Solutions Ltd
www.siteweavers.co.uk

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★★★★☆

“CWCS's technical support has proven over the last...”

Written on: 13/04/2010

CWCS's technical support has proven over the last three years to be consistent both in the speed in which they respond to queries and the quality of advice and action provided in resolving technical issues, no matter how minor or complex. This applies 24/7 including holiday periods. 95% of queries are resolved by email which avoids costly telephone support.
Client interfaces for billing, domain registration and renewal, server status updates and technical support is efficient and user friendly… Read Full Review

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★★☆☆☆

“I am an experienced web developer and have a fairly...”

Written on: 19/01/2010

I am an experienced web developer and have a fairly good knowledge of web servers and these are my thoughts on the company after quite a number of years.

CWCS hosting staff have a bad attitude and I have often received snotty messages back, they say 24/7 support but it seems to go to some guys mobile and he often sounds very tired. If you contact them at weekends they can take 3 hours or more to respond.

I currently use their shared coldfusion server and it quite often hangs and is very slow… Read Full Review

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★★★☆☆

“Seem to have a quite a bit of down time and changes...”

Written on: 10/01/2010

Seem to have a quite a bit of down time and changes are sometimes made causing issues without warning. They don't seem to have and redundancy set up so when a problem does occur everything goes down at once.

Maybe this wouldn't be an issue if we moved to a dedicated server but it would be overkill for the domains we currently host… Read Full Review

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★★★★☆

“We operate a very large and serious web site, dealing...”

Written on: 12/11/2009

We operate a very large and serious web site, dealing with over 2 million page views each month and an average of 600,000 http requests every day. This site has been hosted with avious companies over the years and for the past 18 months has been on a CWCS dedicated server. Migration was painless (relativelt speaking). When an issue did finally arise, it was of a very technical nature and the technicians couldn't help. Typically the support engineers lack communications skills, and are not that… Read Full Review

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