CWCS www.cwcs.co.uk Reviews

★★★★☆
4.4 / 5
87% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
CWCS www.cwcs.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“No grumbles. No complaints. No issues.”

Written on: 26/09/2013

No grumbles. No complaints. No issues… Read Full Review

Report this review
★★★★☆

“CWCS”

Written on: 18/09/2013

Web hosting is efficient and the contacts approachable and informative. We have had no problems at all and would not hesitate to recommend CWCS. … Read Full Review

Report this review
★★★★★

“BrassDot Universal Resources Ltd. We have just...”

Written on: 02/09/2013

BrassDot Universal Resources Ltd. We have just started using CWCS Managed Hosting dedicated server and the service they are providing is fantastic, affordable and not overly complicated.They make everything so easy and painfree. I would definitely recommend them to anybody looking to host a website or looking for a dedicated server… Read Full Review

Report this review
★★★★★

“excellent support & uptime”

Written on: 15/07/2013 by lottesfog (2 reviews written)

I have used CWCS for 6 years, and in these 6 years I have received excellent service. My questions to the help desk have been answered within 24 hours without fault. The help desk staff are competent and friendly. In addition, there has been very little downtime, and then only when I was notified in advance. I certainly intend to keep using CWCS in future, and would highly recommend them. Lotte … Read Full Review

Report this review
★★★★★

“Great Service with Fast Response”

Written on: 21/05/2013

As a new customer to CWCS hosting we were looking for a reliable service and fast response times to any queries or problems that we may have they are very knowledgeable about their products and services and are able to recommend solutions to fit our needs. Dealing with the staff at CWCS is a pleasure, they are quick to answer any questions and have dealt with our support requests almost immediately. Having dealt with many other hosting providers in the past I can safely say that CWCS are one of… Read Full Review

Report this review
★★★★★

“Long term CWCS user”

Written on: 10/05/2013 by florna (1 review written)

I've been using CWCS web hosting for about 10 years now on both Windows and Linux servers. I host a lot of small websites on Shared Servers for a fixed annual fee which makes the charges good value for money. I've also started using CWCS Linux Cloud Servers recently which seem to be very fast and trouble free and particularly good for Wordpress sites. I'd be surprised if any hosting service is without problems, and I have my share from time to time, but what gives me confidence is that CWCS… Read Full Review

Report this review
★★★★★

“Very satisfied customer”

Written on: 02/05/2013

We have hosted our ecommerce site with cwcs for a number of years now, after switching from a "low cost" solution abroad. We've been very happy with the performance and up-time of our server. And their speedy and friendly support team is second-to-none! I'd recommend them to anyone… Read Full Review

Report this review
★★★★★

“Problems with email settings”

Written on: 22/04/2013 by hfair (1 review written)

As a new customer migrating to CWCS from a previous hoster I experienced problems (not due to CWCS) in receiving emails. As I work from home, access to my business email is critical. The CWCS engineer provided great support and walked me through to resolution with patience and understanding. Thank you, I know I wouldn't have received such support from my previous service… Read Full Review

Report this review
★★★★★

“CWCS, good reliable hosting with top knotch support.”

Written on: 19/04/2013

Well priced hosting with 24/7 support. Friendly folk who do their best to make sure your kit runs all the time. I've used them for years and am happy to remain with them for the future. Thanks CWCS!… Read Full Review

Report this review
★★★★☆

“Excellent Service With Efficiency”

Written on: 18/04/2013 by Klyndesign (1 review written)

The person I spoke to when I had a problem with my e-mails made sure that they got all the details asked me the necessary questions and made sure I was kept informed through out the operation. I have been with this company for a long time and I like the way they facilitate for my needs and nothing seems to be much trouble. When I have a query I get good responses and immeadiate attention, they make sure they find the exact product for my needs… Read Full Review

Report this review
★★★★★

“Reliable web hosting”

Written on: 27/03/2013 by HamiltonFrazer (1 review written)

I have been using CWCS since soon after they started the company. I have hosted all my business ventures with them with no regrets. When the odd problem does occur you can contact them at any time & the issues are resolved quickly. if your website requires quality uninterrupted service you need look no further… Read Full Review

Report this review
★★★★★

“Technical support”

Written on: 25/03/2013 by JackCookley (2 reviews written)

I have used CWCS hosting services since the 1990's a long time and I have never been tempted to move ISP for the simply reason that their support in all departments especially technical support is outstanding. I have recommended them to anyone who asks my advice on ISP's… Read Full Review

Report this review
★★★★★

“Domain transfer needed”

Written on: 22/03/2013

I needed our domain name transferred to a new server and Ben at customer services sorted it out promptly and with no fuss. Well done CWCS!… Read Full Review

Report this review
★☆☆☆☆

“That must be the worst hosting company ever”

Written on: 20/03/2013

Our VPS goes down on regular basis (every few days). Terrible tech support as well… Read Full Review

Peter-At-Cwcs's Comment

Written on: 22/03/2013

Hi, Peter from CWCS here.

This review is not correct.

We take all comments of this nature extremely seriously and have investigated any VPN issues. Our VPN is stable and we have had no recent issues with it.

More importantly we have had no support requests or comments from any of our VPN customers suggesting there are, or have been problems in the past few weeks.

Yes, like any other hosting company, we do have issues from time to time, but customer's VPN going down every few days isn’t one of them! And when problems do arise, we get them sorted out quickly and efficiently and, in addition actively put measures in place to prevent anything similar happening again.

Please take a look at the other reviews about CWCS technical support and see what they say!

Regarding your comment about our technical support, at CWCS we pride ourselves on the high levels of skills, experience and expertise of our technical support staff. We have qualified technicians on site 24/7/365, and if you contact CWCS with a support issue you will get through direct to a technical support engineer. We do not use call centres or non-technical support staff.

We own, manage and run our own data centres, so can usually fix any problems extremely quickly, even if this means physically replacing hardware or components. What’s more, you’ll find our support staff often go above and beyond just fixing the problem. We do everything we can to ensure our customers get some of the best service and support in our industry.

I don't understand why 'guest' has made something up about VPN, or contacted us directly if they are having a problem. We don't actually have many customers using that particular service so it would be easy to identify any issues - but there aren't!

However if ‘guest’ would like to get in touch we will look in to the matter immediately and be more than happy to discuss any issues you may have or have had. Please quote your support ticket number, or we will raise a new support ticket on your behalf.

Alternatively if you would like your account manager to call you for an informal chat, go through any issues and look at ways we can help you and put things right, please get in touch.

When the issues are real, if you contact CWCS you will find we make every effort to correct things – whether it is answering a technical query, answering questions or getting third-line system admin support to delve really deep.

What’s more we will always take on board genuine feedback!

I hope this helps to clarify things!

Reply to this comment

Roman234's Comment

Written on: 25/03/2013

VPS NOT VPN for starters -:P. And your company is not as good as you wish to be.

Reply to this comment

Peter-At-Cwcs's Comment

Written on: 25/03/2013

I'm sure your original comment said VPN....

We monitor our VPS's - really, they don't go down every few days. But obviously you have had a problem, and we would like to get to the bottom of it.

If you get in touch we will look in to the matter immediately and do our best to put things right.

Reply to this comment
Report this review Read 3 Comments
★★★★☆

“CWCS - Excellent Service”

Written on: 12/03/2013

I am hosting 4 accounts with CWCS. Whenever I need support, there has always been a reply within 30 minutes from the support desk, and always happy to help. Fantastic Service from these guys… Read Full Review

Report this review
★★★★★

“CWCS surpass your expectations”

Written on: 21/02/2013 by zimmo (1 review written)

I have been using CWCS for a number of years now, and have recommended many of my clients and associates to move their hosting to CWCS. Support plays a very important role in web hosting, and if you have ever ran into trouble with your hosting before you will understand how much of a necessity this is. CWCS provide in my opinion superb support. Not only do you have a ticket system but also an online live chat service with an actual support engineer to help get to the bottom of your problem… Read Full Review

Report this review
★★★★★

“I am 5 yrs client of CWCS and always been happy”

Written on: 19/02/2013 by roman_RR (1 review written)

I am with CWCS since 5 yrs. I found it great service for my needs. As I run small building company it is crucial that my clients can access to informations about my services. The web hosting provided by CWCS is running smoothly, quickly and without faults. I never had any problems. Moreover, the helpline and on-line help services are outstanding. Always happy to assist. They are technically well prepared, patient and happy to answer any questions and help solving any concerns. I do recommend… Read Full Review

Report this review
★★★★★

“Most helpful hosting company you will find!!!”

Written on: 11/02/2013 by TristanWP (1 review written)

I have been using CWCS hosting for a number of years now and they are by far the best hosting company I have ever delt with, quick to respond, very polite and they always have the answer, I would highly recommend them to anyone who needs hosting… Read Full Review

Report this review
★★★★★

“Unbeatable technical support”

Written on: 17/01/2013 by chrisw9 (1 review written)

As a freelance software developer, I have worked with many hosting companies over the years and, with Java being an important part of much of my work, it has been a struggle (to say the least) to find a provider that supports this yet delivers consistent, high-quality and value-for-money service. I switched to CWCS a few years ago, first of all opting for a virtual private server as the most affordable way to be able to run a private Tomcat (Java web server) instance and to have secure access… Read Full Review

Report this review
★★★★☆

“Best server host i've found so far”

Written on: 07/12/2012 by GregEcomec (1 review written)

This is my 3rd server host in 6 years and by far the best service. We have a simple setup but we were always plagued by things beyond our control and previous helpdesks turned out not to really offer the 24/7 support they promised. CWCS have been excellent and have so far lived up to all their promises. The times we did need them to resolve some niggles with the switchover they were very responsive, helpful and all issues resolved within minutes. No hesitation to recommend them, a polite… Read Full Review

Report this review
overview