UK Cheapest www.uk-cheapest.co.uk Reviews

★★★★☆
4.2 / 5
335
81% of users recommend this
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★★★★★

“I've been using them for years...”

Written on: 03/06/2017 by yqConway4 (1 review written)

and they've always delivered great service. I'm always surprised by how others pay for their hosting when uk-cheapest is available. They don't cost much but provide faultless technical support, fast hosting and simple to use tools to maintain the products and services I've purchased from them. Can't recommend them enough if you're just after straight forward hosting packing… Read Full Review

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★☆☆☆☆

“Don't answer support tickets”

Written on: 17/05/2017 by investin (1 review written)

Used them for years, and they used to provide decent service but not any more. Support tickets go unanswered for days. My com[any has been without email for 3 days and they don't give a damn. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 03/05/2017 by McCormickvv2 (1 review written)

I have been with them about 8 years. Initially they were good with helpful support. As of the past year, I have had account suspended without notice a number of times, and often wait 1 week or more for support. I have given them a chance to improve things, especially after they were hacked, and every site hosted with them disappeared with no explanation or apology. But now enough is enough and it is time to move my services away. … Read Full Review

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★☆☆☆☆

“Terrible in a crisis!”

Written on: 23/03/2017

I'll start off with the good - I'd had my websites with them for a number of years, no problems at all, but then again you wouldn't expect any from a domain name provider. In truth, I'd never really contacted them during this time, but all worked as it should. Now for the bad - a month or so ago their database was hacked. Surprisingly enough, this is nowhere near the worst part of it. It shouldn't happen, their security should be much better, but ok sometimes bad things can happen. On this… Read Full Review

Securitystartsathome's Comment

Written on: 27/04/2017

Please keep in mind that security starts close at hand. Use weak passwords, bad software update policies, no additional layers of security and, yes - you will be hacked. Furthermore, host with the same provider as your registrar and its self destruct madness. If their network goes down you have no control over the DNS to fix anything so hosting and domain registrar should be separate.

The first problem with security is that you should not look elsewhere for anyone to gift it to you. That is a problem in itself.

Simply test your registrar on whatever support method they use and see it it is the level of service you can live with.

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★☆☆☆☆

“Rubbish”

Written on: 20/03/2017 by Doctormoja (2 reviews written)

Hardly anything works and what does is VERY LIMITED - Wordpress can be installed, but it won't publish pages - which are very limited anyway. I would not touch this with a barge pole but I could find no other sitebuilder that runs on this garbage. It's cheap, but its worthless. What I liked about it? nothing… Read Full Review

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★☆☆☆☆

“If you value Uptime and customer service, go elsewhere. ”

Written on: 19/03/2017 by jameshardinguk (1 review written)

I have been with UK-Cheapest for a number of years without issue, but they have become awful. Multiple of my websites hosted by UK-Cheapest were unavailable. I contacted support and eventually got a reply basically saying it was my issue and to clear my cache. This was despite multiple customers all over the UK having the same issue, Status Cake and Jetpack reporting the sites were unavailable.Even their own website was flagging an issue. Eventually the sites came back up, only to go back… Read Full Review

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★☆☆☆☆

“OK.......until things go wrong”

Written on: 07/02/2017 by Jaylynne202 (1 review written)

I have been with this company for over 3 years. For most of that time, when things work properly, all was ok. However, when things go wrong they are completely useless. Not counting the recent hack causing complete shutdown of client's websites and access to their system but the increase of SPAM and their inabilitiy to deal with it. After THREE MONTHS of increased SPAM despite several calls logged due to non response of help desk the have decided my email has been harvested and there is nothing… Read Full Review

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★★★★★

“Over and above”

Written on: 02/02/2017 by timw203 (1 review written)

I have been using UKC for quite a few years now and I am very pleased with their service. Like any service provider there are hicupps along the way but the UKC Tech Staff seemed to have it all well under control. I'm no expert in some of the more detailer server / mysql / php areas but there is always help that goes, in my opinion anyway, over and above what I would normally expect. Will keep using the services at UKC and hope the service level continues to improve as it has so far… Read Full Review

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★☆☆☆☆

“Hacked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 17/01/2017 by Aidyn328 (1 review written)

As you'll see from mine and many of the comments below they've been hacked. I can't get into my hosting account either as their reset password link doesn't work. Absolute nightmare. Need to find another hosting company ASAP!… Read Full Review

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★☆☆☆☆

“Extremely Poor Service”

Written on: 13/01/2017 by Lamont461 (1 review written)

Their server was hacked, leaving me without access to two domains. I am a web developer by trade so this cost me money and potentially damaged my reputation with clients. No one was able to give me an estimated time of when I could expect to have service again. Customer service agents were extremely evasive answering questions. Actually appalled at how poor the service has been.Transferring as soon as is possible… Read Full Review

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★★☆☆☆

“Disaster Recovery Poor”

Written on: 13/01/2017 by CarlyParrish366 (1 review written)

They were recently hacked (Jan 10th) and it took them 2 days to post any kind of announcement. All websites went down costing people 2 days minimum lost revenue. Even now over 2 days later there is no way to log in and reset the nameservers. A company dealing in TLD's should not be subject to a hack like this, they even had their twitter account compromised. Up until now i've been happy with UKC but this scenario has me thinking about moving my domains to somewhere more secure… Read Full Review

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★★☆☆☆

“Websites were hacked”

Written on: 12/01/2017 by dan_phd (1 review written)

All the websites linked to domains I had registered to UKCheapest were "hacked" on 11/01/17. Not sure if any data was stolen, all I could see is that the hackers (known as "gantengers crew") simply replaced the whole website with a black page with their logo in the middle. UKCheapest had their homepage compromised for a short time, but they fixed their own website relatively quickly. What I am annoyed with is the lack of communication. It has been a whole day, and I have noticed they have… Read Full Review

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★★★★★

“Perfect, fast and reliable service at any time”

Written on: 18/12/2016 by Wright380 (1 review written)

I definately recommend uk-cheapest to anyone Perfect service, fast and quick take action when suffering any technical problems These guys are really competent-) … Read Full Review

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★★★★★

“Superb customer service”

Written on: 04/12/2016 by Gregory215 (1 review written)

The customer service folks at UK-Cheapest are always quick, efficient and friendly. Great service, recommended!… Read Full Review

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★★★★★

“good service”

Written on: 06/11/2016 by WyattCrouch22 (1 review written)

Good and fast service as always and the problem was resolved. And very important very friendly service as well… Read Full Review

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★★★★★

“Responsive Helpful & Accurate Solutions”

Written on: 01/11/2016 by SandraMulford (1 review written)

Having my domain names with UK Cheapest has been easy and effortless. When I have needed help with anything, it has been easy to get in touch them. All my questions have been dealt with very promptly. When I needed help with email the team was very quick to show me where to go and what to do. I couldn't thank them more or recommend them higher. Their website is easy to navigate and comprehensive for my needs… Read Full Review

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★★★★★

“Just fantastic!!!”

Written on: 01/11/2016

Everything is great High value for my money Fast reliable response Competence in all upcoming queries Recommend ukCheapest to ANYONE-)… Read Full Review

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★☆☆☆☆

“Useless customer service”

Written on: 25/10/2016 by Sinclair289 (1 review written)

I forgot my password and I contacted customer service because I never received any "reset password" link in my indbox (or spam folder). After 4 months I am still fighting to get a new password because they are idiots who keep trying to send me mail on the AOL account that doesn't work anymore. I have sent them proof of my identity and everything they need to confirm that I in fact own my domains and am who I say I am but they still haven't solved the problem. I have never in my life experienced… Read Full Review

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★★★★☆

“Excellent Communication”

Written on: 24/10/2016 by fowlerat (1 review written)

Tel kept me fully up-to-date at all times and continually offered further support if I required it… Read Full Review

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★★★★★

“Very good communications”

Written on: 23/10/2016 by btRhodes10 (1 review written)

I found the instructions a little difficult at the onset of the transfer but full credit to the follow ups due to the ticket I opened at the UK cheapest website it was plain sailing after that… Read Full Review

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