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Written on: 22/05/2012
Though allegedly Leeds based I suspect that the support staff are overseas judging by the names and use of english. This is of course not a problem in itself but I find the same problems I did with 1 & 1's German support staff ie they speed read a support ticket and try to reply instantly, as obviously getting a fast response is much better than getting a helpful one. If only they read a ticket properly instead of picking out key words they may be able to resolve a problem in one go instead of… Read Full Review
Written on: 02/04/2012 by ukshop (1 review written)
It is one of the worst things to do - change servers. Expecially if you are hosting client accounts such as shops, restaurants etc. If their hosted website goes down, they are losing money and then you have angry clients on the phone. I very rarely change servers because of all the aggravation! I can say that eukhost.com were most helpful. The new server went live after midnight so that client websites were not compromised. Susan and her Team cleared any outstanding issues in the morning… Read Full Review
Written on: 26/12/2011
I initially wrote a very long and angry thread into the eUKHost forum, but this was soon edited by the company's director, who chose to reword it and remove my "parodies". As far as I'm concerned, anyone stupid enough to sell products and services that they don't understand should not be in business offering them in the first place. I purchased a dedicated server from eUK which was set up with cPanel, it actually took the biggest part of 4 days for the server to be put online and when it… Read Full Review
Written on: 20/07/2011 by Deelip (1 review written)
I have taken hosting services from eUKHost from last one year. Services are good and specially the Chat support I like. Because at any point of time you need any support you can chat with technical team of eUKHost. Sometimes I have faced server down and other critical issues as well, but the best part is that they resolved the same within 1-2 hours and senior management is also take care properly. Thanks, Deelip Kumar … Read Full Review
Written on: 09/07/2011 by PETERj (1 review written)
Having used previously similar companies based in India and being left down by Bargainhost.co.uk I will recommend this to everybody as when you have a problem, at least you can communicate with someone straight away. Today Leon was very helpful for me with advice and solution to the problem … Read Full Review
Written on: 21/06/2011 by DanielBrown12 (1 review written)
I've just had an email from them telling me they've decided to turn off a key scripting element for my site (FileSystemObject), standard on every web host and they've now essentially broken my busy website! No warning, no alternatives, no refunds, not their problem. I've never seen a host act with such little respect for their customers. I'd pre-warn anyone thinking of going with eUK, they are not reliable… Read Full Review
Written on: 22/05/2011
Excellent service. If I have any problem with our server they are always quick to respond .I'm very grateful to the support team for sorting out my recent problem and special thanks to leon who has been very helpfull.
… Read Full Review
Written on: 17/04/2011
eUKhost is literally one of the best hosting providers in the UK. I've had a dedicated server from them and I should admit that their support was amazing. Even over the live chat they managed to quickly solve the problems. Their pricing is also very attractive, knowing that those are for managed dedicated servers… Read Full Review
Written on: 13/04/2011
Terrible service. Complete inability of Indian online 'chat now' service to resolve problems. Had continual problems trying to connect to FTP and also website downtime. Given up and moved elsewhere. Also, it is clear from the style of English in the 'five star' reviews that they have been written by non-native English speakers. Could these be the fake English-named individuals that work in support for EUKHost? I'll leave that for you to decide. If so, perhaps thay should focus more on customer… Read Full Review
Written on: 12/04/2011
We are a small charity and have been with EUKHost for 2 years. We woke up two days ago with our website suspended for apparently "loading" the server. They refuse to help us find the cause, (we use Joomla) and when we asked whether they could work with us to try and find it the response simply was "if you overload the server again we will ban you from our servers" - Absolutely no desire to work with us find the issue. I asked them to simply monitor the load for a few minutes whilst we… Read Full Review
Written on: 05/04/2011
Love the freephone support number, and the very nice man on the other end of the phone was very helpful in guiding me though everything.
I won't panic so much next time I mess things up.
Thank you!… Read Full Review
Written on: 22/02/2011
They are just not in the knowhow. I have hosted sites with them for several years, and whilst the server is up everything is OK. Soon as you get a problem you are bounced from pillar to post, never get a straight answer and the staff (how pretend to be English and use fake English names but are offshore) seem to think its fine to take your site offline when you most need it in the middle of the day. I would rather pay 10 times more for a decent host than risk my business with… Read Full Review
Written on: 22/02/2011
Easy to use, we have no problems with the service provided by eukhost it is very efficient… Read Full Review
Written on: 16/02/2011
I haven't browsed much for other hosting companies, but I've been with EukHost for few years now and I'm very pleased with everything - quick response, great staff. I'm not giving it 5 rating because I believe things can always be better, so that is that. Overall : I HIGHLY RECOMMEND EUKHOST !!… Read Full Review
Written on: 09/02/2011
I rarely write reviews, but I have to say that eUKhost have provided an excellent service for our company. If I have a problem with our dedicated server they are always quick to respond and have, particularly when our server suffered a hard drive failure recently, always worked hard to fix whatever issues have arisen and get us back on track. I am very appreciative of their staff and service and would heartily recommend them to anyone thinking of a managed dedicated server solution!
Charis @… Read Full Review
Written on: 09/02/2011
I'm very grateful to the support team for sorting out a recent problem. There's always lots of help available if a problem arises and if you don't have a great deal of specialty yourself then its very good to know the support team is there if you need them. Thanks again.
Morag… Read Full Review
Written on: 08/02/2011
Just wanted to say that EUKhost service is amazing. I was working with other companies before, but never received such a service. Each time I had a problem - they answered my calls with a perfect solution… Read Full Review
Written on: 06/02/2011
I have been using EUK Host for the last 4 years. There customer service is 1st class, there technical support is outstanding and they are truely available 24/7 365 which is essential when running 2 dedicated servers.
I have never found a hosting company that offers as good support when you need it while being very well priced… Read Full Review
Written on: 06/02/2011
Excellent service with friendly opperators. Had to downgrade because of economy and they migrated to new package without a hitch.
Will buy dedicated from them again as soon as economy picks up again… Read Full Review
As rated by real users
" Watch out for the small print " Read More
" Control panel password problem " Read More
" Excellent and helpful service " Read More
" Called phone support. Wait time was short, rep was well-trained, p... " Read More
" Product and support are EXCELLENT! " Read More
Written by markdeejay7