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Written on: 27/11/2010
After I ordered I read all the reviews on this company and I was really afraid not to get my items. After a few days they wrote me that I had to change one item into another because it has been discontinoued by the manufacturer. I waited a long time and they wrote me that they are awaiting a delivery. So I waited and waited. After I opened a dispute on Paypal they sent my order in one week. The customer service is intransparent but the delivered items are very good. You just have to force them… Read Full Review
Written on: 25/11/2010
I ordered a t-shirt from Phix on 21st Oct. It has still not arrived. I requested a refund. It has still not been paid. They are not replying to my emails. WORST E COMMERCE SITE EVER!!! If anyone knows how I may make any kind of legal complaint, or has any contact information besides the info@ email address, I would be very grateful. I'm not on Facebook - can I still leave a message on their page? They would have got a zero rating if possible, BTW… Read Full Review
Written on: 16/11/2010
If you are one of many people who has had an issue with getting any form of contact from phix with regard to a refund - search for them on facebook and write your complaint there. After leaving a message saying that there customer service is notoriously suspect and frankly criminal ( as they took back my purchase but didn't refund me ) I was bombarded with emails and FB inbox messages saying they would sort it immediately!… Read Full Review
Written on: 09/08/2010 by mmevil2 (1 review written)
after ordering a pair of purple winklepickers from phix,i stated reading all this stuff about what a "dodgey"company they are,that they are scam artists ect.this got me worried,especially when i could not get a customer service phone number.however ,they do corespond via e-mail quickly.i became increasingly concerned when it took longer to receive them then i thought it would,but turns out this was the fault of the royal mail,not phix.it took a full month to get them,but they are excellent… Read Full Review
Written on: 02/08/2010
first off,they have no phone to reach them on.they offer no tracking number on deliveries.i ordered a pair of purple double strap winklepickers on the 9th of july 2010.its now august 2nd and i'm still waiting.they did e mailed me and say they were shiped on the 20th.i e mailed them asking for a tracking number,but have yet to receive a reply.if they do not arive in the next week or so i will lodge a commplaint with paypal.they seem dodgey.i would NOT recomend them… Read Full Review
Written on: 28/07/2010
I bought a leather jacket from them. I was pleased with my jacket and the delivery time and also had a 10% voucher for further purchases.
I did buy this jacket through their Ebay shop. Obviously Ebay are very strict about things so I dont know whether that made a difference to me as I have noticed that there are a lot of unhappy people with the company. I guess with Ebay if there is a problem they can sort it out for you… Read Full Review
Written on: 18/06/2010
Horrible. Ordered shoes in June '09. Never received them... Began communicating with the company via email in July '09. To this day, ONE YEAR LATER, no shoes. They are not going to refund my money. I have demanded this many times.
They repeatedly claimed to open an investigation with Royal Mail but never divulged the "results" of this to me. I suspect it was never done to begin with.
Finally, they have just now (again, one year later) offered to send me a replacement order IF I SEND THEM… Read Full Review
Written on: 14/04/2010
phix clothing are scammers. They even have a Facebook with fake 'satisfied' customers writing in. They blocked me and deleted mine and other disatisfied customers reviews. They have been getting away with this scam for years. Ive asked for my money back and have had no satisfactory answer in any of their emails so im going to report them and hopefully they will be investigated. Im amazed they have been getting away with it for so long. i would give them a minus star rating… Read Full Review
Written on: 12/04/2010
i ordered 2 belts, one for a freinds bday and one for myself 2 months ago
after a few weeks i started to wonder why i hadnt recieved my items yet.
i emailed them, only to be told they dont have any in stock, slightly peeved that they didnt have this info on teh site iteself but hey, i thought whatever.
i was then emailed every week for 4 weeks, saying " your item will arrive next week" untill i finally was told that they was not recieving this in stock yet (however, 2 weeks later the items i… Read Full Review
Written on: 05/03/2010
What a bunch of shysters! Was told on two separate occassions that goods had been sent. Only when Laura from Phix contacted me did I learn that they had no stock and was offered the chance to wait or cancel the order and receive a refund. A no-brainer really although 3 days later I'm still waiting for the refund… Read Full Review
Written on: 19/02/2010
I'm still waiting for the item I purchased 2 weeks ago, yet their website tells shipping duration is 4 to 6 days for Europe (I live in France, so basically there should not have so much delivery time). I send them an E-mail 4 days ago, they just answered me they "experienced a problem with Paypal" and that my order "should be with you any day now". Still waiting.
I seriously regret ordering on this website. I am considering asking for a refund since it seems I will never receive my order.
At… Read Full Review
Written on: 16/02/2010
DO NOT USE THIS COMPANY!!! PLACED AND PAID FOR MY ORDER IN OCTOBER 2009 STUFF STILL DID NOT ARRIVE BY JANUARY 2010. I ASKED MANY TIMES FOR A REFUND AS LEGALLY IF YOU DO NOT RECEIVE GOODS WITHIN 30 DAYS A REFUND IS PERFECTLY ACCEPTABLE, AND I WAS EITHER AVOIDED OR SENT AN AUTOMATED E-MAIL RESPONSE SAYING THEY WERE HAVING STAFF PROBLEMS. EVENTUALLY GOT MONEY BACK MID JANUARY 2010 AFTER THREATENING LEGAL AND CRIMINAL ACTION. AGAIN DO NOT USE - THEY ARE A REGISTERED COMPANY BUT HAVE NEVER… Read Full Review
Written on: 11/01/2010
This company ripped my son off to the tune of 160 pounds. They refused to provide proof they shipped the items. The items have never been received and absolutely no refund. There is no way to contact the company through their web site. They are frauds!… Read Full Review
Written on: 06/01/2010
I purchased a leather jacket on the 16th december 2009 for a xmas present as they said that if i ordered by 21st december it would delivered in time for xmas as quotd on there website. After further reading the jacket i purchased was not being released until 20th Jan, so initially it was my error in not reading the advertisement correctly. Any way i called on the 20th december and managed to speak to someone i said that i had changed my mind and wanted a full refund back to which he said that… Read Full Review
Written on: 21/12/2009
At first dealings with the company - all was well. Upon waiting over a week for my item - and of course googling the company to read some bad reviews i got a bit concerned, so i called them. Give them their due - they answered the phone and were super helpful, advising that my item was out of stock and due to a glitch online the web didnt state that it was out of stock. Anyway, item arrives eventually but does not fit so i send it back first class recorded - to hear nothing. I called numerous… Read Full Review
Written on: 13/12/2009 by jojodancer (1 review written)
hi can anyone give me a number for phix clothing as i cant find a telephone number anywhere and i have been waiting ages for two jumpers! no responce to emails terrible service
thank you… Read Full Review
Written on: 08/12/2009
Will not respond to my emails or phone calls. I am expecting to never get my purchase. I'm disputing threw paypal… Read Full Review
Written on: 22/11/2009
once again, item delivered in a couple of days, absolutley no problems at all… Read Full Review
As rated by our community of reviewers
" Good colours and choice of garments " Read More
Written by Wonderousone
" Customer service? Joke. " Read More
" Great products and fast delivery " Read More
" Quick delivey, good customer service and fantastic prices and disco... " Read More
" Money taken from your account on ordering. " Read More