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Written on: 09/05/2011
Looks like we have the same problem as the majority of the reviewers on this site.
Ordered Boots, when they turned up they didn't fit, contacted Phix Clothing (now trading as Love Clothing) - no problem, just "return and we'll exchange for next size" - great we thought, seemed very nice helpful people.
The boots were returned and acknowledged as being rec'd back to them on their website on 30th March and we are still waiting for the exchanged ones. Looking at the reviews doesn't look like we… Read Full Review
Written on: 29/04/2011 by xicoria (1 review written)
Pay method: Paypal.
After payment done and a few complain emails, they just stop answer me.
The jacket never came.
Date bought: September 6, 2008
Date jacket arrive: NEVER
Business: Phix Clothing
Contact E-Mail: firstname.lastname@example.org… Read Full Review
Written on: 12/04/2011
Do not use - I had a similar experience with an item out of stock, and after 4+ emails asking for my money back I have opened a dispute with PayPal.
I have asked PayPal to suspend their account (they trade as Love Clothing too) - I WOULD URGE EVERYONE ELSE WHO HAS BEEN STUNG BY THEM TO DO THE SAME - if PayPal get enough complaints they will shut them down.
I also plan to approach the Office of Fair Trading with a view to getting their website shut down.
AVOID AT ALL COSTS!… Read Full Review
Written on: 11/04/2011
THIS COMPANY IS APPALLING, DO NOT USE IT!!!
I had to cancel my order due to the company having insufficient stock (firstly their levels of stock should be available on the website). I spoke to someone on the phone who agreed to a full refund... however- money was taken out of my account and still (1 1/2 months later) have had NO refund.
I have emailed the company on several occasions as this seems their only contact details available and they have just ignored me!!! No idea how to get hold of… Read Full Review
Written on: 07/04/2011
ordered some boots and paid. they arrived over a month late and were the wrong colour and size, even on the order form that came with the boots the correct size and colour were ticked. no reply to emails or on facebook, no chance of a refund because paypal 45 day limit has been exceeded due to the late delivery. to be honest it looks like they just sent the stuff they couldn't get rid of. not sure if con or just all idiots, either way, don't buy from them. would not recommend… Read Full Review
Written on: 12/03/2011
Phix Clothing are a shockingly poor company, who do not respond to e-mails when enquiries are made regarding the delivery of incorrect items.
I ordered a t-shirt, which was delivered promptly, however it was an incorrect version of the t-shirt. The one that they delivered wasn't even an option on their website! Weeks later I still await any kind of response after sending numerous e-mails.
I would certainly NOT recommend Phix Clothing to anyone; their customer service is an absolute shambles… Read Full Review
Written on: 03/03/2011
I tried to exchange a pair of Jeans but they've stopped replying to emails and requests for a refund if not in stock go unaswered. I've not got a refund or exchange and it's over 2 months since I returned item. They're probably OK if you get what you wanted initially, but if you need to exchange or get a refund - FORGET IT!… Read Full Review
Written on: 23/02/2011 by GemmaChater (1 review written)
I ordered a dress from Phix clothing they sent the item and took my money when they clearly sent me a email saying the item was not in stock!! I sent the item back for a refund, ive emailed several times, and on facebook for a refund, nothing! This must be scam!… Read Full Review
Written on: 18/02/2011
I bought a jacket from there for Christmas for my nephew. It was wrong size, returned it and never got my money back. I ordered new jacket and paid for it, because my nephew really wanted the jacket, promised it would be here b4 Christmas, and wasnt, 3weeks after christmas i recieived it. And they never returned me my money!!… Read Full Review
Written on: 16/02/2011
ordered 2 tshirts and a pair of boots, delivery time was supposed to be 4-6 days. 2 weeks later tshirts arrived, good quality but one was printed inside out for some reason. reading these reviews i'm kind of scared to send it back. boots haven't arrived yet. i sent them an email asking about the tshirt and the boots, but no reply. a month after ordering (and paying) received message that boots have been sent, still no sign of them yet… Read Full Review
Written on: 12/02/2011
Placed our order beginning of December 2010, a jacket for our 15 year old son. He was very exciting in anticipation for it to arrive for Christmas present. Here we are, Feb 12th 2011, NO JACKET and NO RESPONSE from company! We have tried MANY times. DO NOT RECOMMEND DEALING WITH THEM!… Read Full Review
Written on: 07/02/2011
Many people seem to be saying that it's not a very good site but for me it was fine, more than fine. I ordered a jumper and it came a day late but two, exactly the same came.. I only got charged for one which was good but you never know who might call and ask for it back in which case I will have to pay to send it back. Anyway looking at the other comments it looks like you should stay clear of this company… Read Full Review
Written on: 06/02/2011
For me is the same problem. I am still waiting for a refund and waiting since last year October 4th. I sent them lots of letters but they don't care, worst company ever! don't trust them. be carefully if you don't wanna lose your money… Read Full Review
Written on: 02/02/2011
Doesnt deliver the goods ordered. Doesnt reply to emails. Nothing good to say… Read Full Review
Written on: 30/01/2011
I am still waiting for a refund I ordered a pair of boots that were not as described so I sent them back for a refund that was over a month ago since then after numerous emails and phone calls they tried to say that they hadnt received it big mistake as recorded delivery can tell you who has signed for it so they promised a refund but that was over a week ago so am still waiting… Read Full Review
Written on: 29/12/2010
Delivery and clothing fine until you require a refund.
Very bad management of customer service - it seems that there are several email addresses, none of which seem linked. There was also no phone number to call until I logged into paypal. When I called to speak to someone, I was accused of not replying to their emails - I have a record of sending 3 to several different email addresses that were advertised as 'phix clothing'.
Two months later and I am STILL waiting for my money to be… Read Full Review
Written on: 26/12/2010
Do not order from Phix Clothing as the company they trade under (Phix Clothing Limited) was dissolved in July this year. What they are doing at the moment is trading under their dissolved company name - which is illegal. If you order something from them you will not see your money again… Read Full Review
Written on: 22/12/2010
I ordered a jumper as a christmas present for my brother.I ordered it on the 5th December to ensure it got here in time. 2 weeks passed and no order so I called them to be told that the item was out of stock!! I had no email to notify me of this. They then said they were getting a delivery and I would get it for christmas. I have just got off the phone to them now, and the jumper is not getting delivered so I am now waiting a refund. Its two days before christmas and I cant order anything else… Read Full Review
Written on: 17/12/2010
In short: Don't always have in stock even if it says so on website. Staff lied to me. Cancelled order. Will never use again.
I ordered two jumpers from Phix Clothing. The website was fairly easy to use but not pleasing to look at. The delivery stated 1-4 days, I ordered Monday and wanted for Saturday so I thought it will get to me at the latest Friday which was perfect. I then decided to check as it 2 weeks before xmas and could be busier than usual. I called up, spoke to a pleasant lady and… Read Full Review
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