MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2999
79.6% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“A pleasure to speak with”

Written on: 13/03/2017 by SonnyDaze (2 reviews written)

I called in today and spoke to a lovely lady in customer service. I had made a mistake when taking the policy out and forgot to include my 2 years no claims. The whole process only took a few minutes and her polite nature really shined through on the call. If this one call is anything to go by , then i think I'm in for a good service from MCE should i ever need to claim. As silly as i felt having made a mistake , she put me at ease. I really hope she gets the commendation she deserves as… Read Full Review

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Written on: 14/03/2017

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★★★★★

“change details on policy”

Written on: 10/03/2017 by ElliotPugh (1 review written)

i rang and spoke to a lovely lady to change some details on my policy she did it with ease made me feel really welcome and at ease it was aplesure thanks ‘Charlene Chapman… Read Full Review

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Written on: 14/03/2017

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★★★★★

“Outstanding yet again!”

Written on: 08/03/2017 by Benbearjones (1 review written)

MCE never fail me, always get a great helpful friendly member which makes the whole experience bob on. Great value and never overcharged me. These guys really know how to look after customers and keep them coming back. Many thanks for today your a star! Chuffed says it all. Thanks guys! … Read Full Review

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Written on: 14/03/2017

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★★★★★

“Query re: motorcycle policy documents”

Written on: 08/03/2017 by PVM13 (1 review written)

Spoke to an advisor today. I found her to be very polite, friendly and professional. She answered my query to my satisfaction and delivered on her promise to forward my documents speedily. Very satisfied… Read Full Review

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Written on: 14/03/2017

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★★★★★

“No claims question”

Written on: 08/03/2017 by jyMcKee44 (1 review written)

Right to the point. No messing about. Spot on… Read Full Review

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Written on: 14/03/2017

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★★★★★

“great service ”

Written on: 07/03/2017 by jophis (1 review written)

I recently received a letter from the dvla saying my motorbike was uninsured and that I was being charged with the offence "uninsured keeper of a motor vehicle". After speaking to the person I dealt with I found the problem was actually very simple and that it could be resolved with ease. She sent me an email straight away with a pdf of my insurance policy so that I could forward it to the dvla and now everything has been resolved, it was a pleasure talking to her and I hope the company… Read Full Review

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Written on: 14/03/2017

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★★★★☆

“good service throughout, thanks”

Written on: 05/03/2017 by goosey34 (1 review written)

I've been with MCE for 2 years and just fancied a change. Throughout that period I have had no problems, and the staff have been helpful and courteous. … Read Full Review

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Written on: 14/03/2017

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★★★★★

“Cannot fault!”

Written on: 05/03/2017 by DelaneyBowen (1 review written)

Spoke to the person I dealt with today about my policy, what a pleasure, friendly, cheerful, very helpful member of the MCE staff. Have been with the company for many years but due to leaving the country I must finish my insurance with them. Never had a problem in the 8 years with them. Highly recommended. Thankyou MCE… Read Full Review

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Written on: 14/03/2017

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★★★★☆

“Amending my policy ”

Written on: 04/03/2017

I rang up to amend my policy and was transferred through to the customer services department. I spoke with the person I dealt with who was very helpful and pleasant mannered and with the minimum of fuss amended my policy to my satisfaction. I have had problems in the past with my documents not being emailed or being uploaded to the customer portal but within minutes she had both emailed and uploaded all my documents to the portal. This was a positive experience for me and I would certainly… Read Full Review

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Written on: 06/03/2017

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★★★★★

“Simple Bike insurance ”

Written on: 04/03/2017

Have used MCE for years and always my first call for bike insurance. the person I dealt with  just uploaded my additional bike and emailed the documents as i was on the 'phone - thank you for your fast action… Read Full Review

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Written on: 06/03/2017

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★★★★★

“Great customer service from Dayle”

Written on: 03/03/2017 by Conch05 (1 review written)

Extremely recommend Dayle. Quick and professional. Sorted my issue out right away and will be further assisting my issue personally and considering how many bad mce employees I've dealt with he has restored my faith… Read Full Review

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Written on: 06/03/2017

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★★★★★

“The adviser was very helpful helpful and sorted my...”

Written on: 02/03/2017 by shuman (1 review written)

The adviser was very helpful helpful and sorted my query quickly… Read Full Review

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Written on: 06/03/2017

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★★★★★

“Great customer service ”

Written on: 01/03/2017 by ubReilly240 (1 review written)

As long as you know that there will be errors on your policy every time you renew and just call them up to change them, it's all fine! Spoke to a lovely man today and he was very helpful and just lovely! Customer service like that makes the errors not too bad to handle!… Read Full Review

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Written on: 06/03/2017

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★★★★★

“bike insureance”

Written on: 01/03/2017 by Sandoval302 (1 review written)

spoke to dayle today very helpfull… Read Full Review

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Written on: 01/03/2017

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★★★★★

“Charlene Chapman Great”

Written on: 28/02/2017 by Sinbad1991 (1 review written)

I had to call MCE to change my policy details as I am changing my bike at the weekend. I spoke to Charlene Chapman who was really freindly, helpful and a plesure to talk to. She found time to ask about me which made me feel vauled as a MCE customer.I would recomend MCE bike insurance to everyone. Well done Charlene all the best for the future hope you have a great wedding day… Read Full Review

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Written on: 28/02/2017

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★★★★☆

“very nice staff”

Written on: 27/02/2017 by lidlika (1 review written)

i normally wouldnt write a review but i felt mce deserved a few mins of my time in one phone call done everything i'd asked no complications,incredibly pleasent,very nice lady… Read Full Review

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Written on: 28/02/2017

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★★★★★

“Amazing customer service! ”

Written on: 27/02/2017 by 204Cooney (1 review written)

Just got off the phone with a superb customer service agent. I had been confused and stressed out by a claim I am currently making, there had been some misinformation from a third party and I had lots of difficult and specific queries. He was immediately very warm and welcoming, extremely polite and happy to help with my several queries and confusions. He clarified everything and apologised in a genuine way where necessary, explained when he was about to put me on hold and when he was going to… Read Full Review

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Written on: 27/02/2017

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★★★★★

“Excellent customer service”

Written on: 23/02/2017 by 60McNulty (1 review written)

Just spoke to her about an amendment to my policy, as with all the other advisors I received a very friendly and professional service. Very happy to have my bike policy with mce… Read Full Review

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Written on: 27/02/2017

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★★★★★

“Saved me from a £90 charge from them gits at bikesure...!”

Written on: 21/02/2017 by sj.71 (1 review written)

She came to my rescue and sorted out my insurance twice so I could send a like for like policy document to bikesure, even though my insurance with MCE is cheaper with commuting included...! bikesure are just trying to sting me even though I'm within the cooling off period. She didn't put me on hold much which was fab as the hold music is a bit naff and not to good to sing along to. Also she wasn't fazed when I called her another name..! Fair play to MCE for looking after us till 9PM to help… Read Full Review

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Written on: 23/02/2017

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★★★★★

“Claims Handler”

Written on: 21/02/2017 by 88McLaughlin (1 review written)

I would like to commend Claims Handler. She was clear, concise and efficient. She helped me fill out a claim form in the first stage of the claims process. She displayed patience and understanding which is the essence of great customer service. She was exceptional and is the main reason I will continue to use MCE as my insurer once my claim is settled… Read Full Review

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Written on: 23/02/2017

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