MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.9 / 5
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★☆☆☆☆

“MCE overpriced and no support when help is required!!!”

Written on: 29/10/2014 by Jamir1960 (1 review written)

3 weeks after insuring our new motorbike, it unfortunately was stolen. When we rang to claim, there was no empathy or support and eventually was told there is no substitute bike and we have to wait 14 days to claim!! So no bike for work, no other contact from MCE despite having to pay extremely high premiums and £2,000 excess (1/2 the price of the new bike). We are not impressed with the lack of support from MCE at all. Devastated and gutted customer… Read Full Review

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Mce_Customer_Services's Comment

Written on: 04/11/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known to us for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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★★★★☆

“new insurance”

Written on: 28/10/2014

Mce were willing to accept my no claims bonus even though it was over two years since my last bike insurance. They didn't gave the full discount of five years but provided I stay claim free this year, I will be able to use the full bpnus next year with anyone. They called me back after I spent time looking for a better quote and I was able to negotiate a better deal. They had a very helpful advisor… Read Full Review

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Bigedmce's Comment

Written on: 30/10/2014

Hi there!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Good service”

Written on: 27/10/2014 by Prince29 (1 review written)

My name is Amir my advicers name was Leanne Shilton. She was very helpful in helping me with insuring my bike. She was very clear and explained everything which was very helpful. Great attitude and customer service. A great representative for MCE… Read Full Review

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Bigedmce's Response to Prince29's Review

Written on: 28/10/2014

Hi Amir,

Glad you had a good experience with Leanne!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“insurance update for a new bike”

Written on: 27/10/2014 by 1987McQueen (1 review written)

Verry helpful and fast service, everything explained in full. Would recomend MCE to all… Read Full Review

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Bigedmce's Comment

Written on: 27/10/2014

Hi there!

Glad to here we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“getting policy info”

Written on: 27/10/2014 by Koenig364 (1 review written)

very helpful staff with good product knowledge.Friendly manner with a personnel touch… Read Full Review

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Bigedmce's Comment

Written on: 27/10/2014

Hi there!

We're all about giving you guys the best experience!

Ride on!

Big Ed

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★★★★★

“Leanne ”

Written on: 27/10/2014 by qvHouse354 (1 review written)

Your employer Leanne Shilton was very good very helpful and very patient and very kind with the information she gave as and shorting out the payment for the insurance we very good employer you people there. review coming from customer Jordan Garrett and Chris garrett… Read Full Review

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Bigedmce's Comment

Written on: 03/11/2014

Hi there,

Glad to hear Lianne got you sorted!

Ride on!

Big Ed

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★★★★★

“Well worth a chat.”

Written on: 26/10/2014

Got woke up to find mce was on the phone,knew insurance was due but who cares about night workers.As it turned out you were very pleasant and didn't get ticked off when asked several times to repeat things you had already told me. [slow on the up take when woken].Pleased at level of service and what was included in policy,except track day cover should be seperate. Was happy to sign up again and look forward to being woke up again next year… Read Full Review

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Bigedmce's Comment

Written on: 27/10/2014

Hi there!

Sorry for the wake up call! Glad to here we got you sorted though!

Ride on!

Big Ed

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★★★★★

“Very competitive quote”

Written on: 25/10/2014 by ReinaRossiItalian328 (1 review written)

Just renewed again with MCE. Tim sorted out another great insurance policy to cover my 3 bikes. He was extremely helpful and professional. The competitive premium includes free NCD protection, roadside assistance, curtesy bike and VIP treatment at the BSB race meets next season. I recommend MCE. Jeff UK… Read Full Review

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Bigedmce's Comment

Written on: 03/11/2014

Hi!

Glad to here we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Very easy to switch my insurance when I bought my new...”

Written on: 25/10/2014 by Ronan300 (1 review written)

Very easy to switch my insurance when I bought my new bike - all the prices where carefully and clearly explained. There was a problem when my new policy details were emailed to me and part of the attachment was missing. This required a further phone call to but was then sent so quickly (thanks Dee H) that the documents arrived before I finished the phone call… Read Full Review

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Bigedmce's Comment

Written on: 27/10/2014

Hi Ronan,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“careful and accurate insurance renewal”

Written on: 23/10/2014 by Gavynd1961 (1 review written)

I found the process easier over the telephone as questions and answers were very detailed. The only pain is all the extra stuff they have to read to you to cover themselves, not you!… Read Full Review

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Bigedmce's Comment

Written on: 23/10/2014

Hi there!

Glad to hear we got you sorted!

Yes we do have a lot that we have to say by law, but it's all for you guys!

Ride on!

Big Ed

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★★★★☆

“Understanding, patient and supportive”

Written on: 22/10/2014

I recently purchased car insurance with MCE and just as my title implies, I was overall genuinely happy with MCE. I dealt with Lewis, who was very patient with me and even though a few matters got confusing, sometimes a little heated, he kept his cool and everything went smoothly. He was very knowledgeable and answered my questions concisely. I'd recommend them to anybody who was looking for a supportive and decent insurance provider. The price could of been cheaper but I'm a realist and all… Read Full Review

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Bigedmce's Comment

Written on: 23/10/2014

Hi there,

Glad to hear we got you sorted!

Big Ed

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★★★★☆

“making life EASY”

Written on: 21/10/2014 by broombroom (1 review written)

PHONED, FIXED,FINE. Easy street. If only everything was so simple… Read Full Review

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Bigedmce's Response to broombroom's Review

Written on: 21/10/2014

Hi there!

We're all about getting you guys sorted as quickly and efficiently as possible!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“insurance”

Written on: 20/10/2014 by mohammeddaud (1 review written)

I am so happy with the service I was given.. The sales guy was really helpful and vary kind.. Thank you vary much Wayne shann was a top lad… Read Full Review

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Bigedmce's Response to mohammeddaud's Review

Written on: 21/10/2014

Hi there,

Glad to hear Wayne got you sorted! I will let him know!

Ride on!

Big Ed

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★★★★☆

“cheep easy and good”

Written on: 20/10/2014

got a good deal and she made it realy easy, that girl can talk fast and gets it all done in no time, thanks MCE… Read Full Review

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★★★★★

“Excellent service by Joseph Chinn ”

Written on: 16/10/2014 by Jcox46 (1 review written)

My Bike insurance was due for renewal yesterday and i revived 3 phone calls from MCN throughout the day and i told all 3 of the sales people that i had been on go compare and i couldn't understand why the excess was coming out at £2500. The first 2 people didn't seem interested however the third call from Joseph Chinn was different he bothered to ask if i would mind him running through a quote and mentioned that the £2500 excess didn't seam right and it tuned out it wasn't. I wanted to insure… Read Full Review

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Bigedmce's Response to Jcox46's Review

Written on: 17/10/2014

Hi Joshua,

Glad to hear Joseph got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“bike insurance renew”

Written on: 15/10/2014 by spursyiddo (1 review written)

rang today took 15 mins to get it all sorted .the advisor 9martin0 was brill had time for chat not just getting the money… Read Full Review

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Bigedmce's Response to spursyiddo's Review

Written on: 16/10/2014

Hi there!

Glad to hear Martin got you sorted!

Ride on!

Big Ed

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★★★★★

“Great customer service”

Written on: 15/10/2014 by Lauramoore93 (1 review written)

Great customer service, and the adviser ran through the details thoroughly so that my quote was correct which was helpful as I'm a first time rider. All questions answered thoughly and had a lovely chatty advisor… Read Full Review

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Bigedmce's Response to Lauramoore93's Review

Written on: 16/10/2014

Hi,

Glad to here we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“I called today to update details of my current policy...”

Written on: 14/10/2014 by insurance955 (1 review written)

I called today to update details of my current policy and to discuss renewal. The operator I spoke to was very professional very friendly and helpful. Its not often things get sorted so quick and easy as they did today,very pleased thankyou. I would recommend mce to friends and others as I find level of service very good. I hope to use mce for many years to come… Read Full Review

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Bigedmce's Response to insurance955's Review

Written on: 16/10/2014

Hit there!

Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★☆

“A thank you to Bryony Reddy :)”

Written on: 14/10/2014

I only recently passed my bike test, making the experience of finding bike insurance a first for me. MCE came up tops on GoCompare, and within minutes, MCE attempted to call me. I called back and came through to Bryony who was really really helpful, seemed understanding of my situation, and offered a good perspective on the policy as a whole. I only looked briefly at one other quote, despite usually being extremely thorough before committing to things. However, I got a good impression of MCE… Read Full Review

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Bigedmce's Comment

Written on: 16/10/2014

Hi there,

Glad to hear you had a good experience with Bryony! That's what we're all about!

Now get out and enjoy that new bike!

Big Ed

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★★★★★

“Second motorbike policy”

Written on: 14/10/2014 by McClellan138 (1 review written)

Phoned MCE who are my current provider to get insurance on a second bike. Carl who was the individual who handled my call was knowledgeable, courteous and did his best to get me the best deal for what I was looking for. The process was quick, other than we chatted a bit too long about old bikes, and efficient and I received the documentation I needed shortly after the phone call through email. What I particularly liked was the passion Carl had for bikes, he wasn't just some contact centre… Read Full Review

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Bigedmce's Comment

Written on: 14/10/2014

Hi there!

Glad to hear Carl got you sorted!

Now get out and enjoy that bike!

Big Ed

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