MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2494
78.6% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“VERY BAD CUSTOMER SERVICE”

Written on: 28/05/2016 by MOHSENRASTINEH (1 review written)

last year when i received my Insurance Policy Documents i find out name of my company is not correct .i called them and explain that.the gentleman told its not any problem .this year after renew i find out its same as last year again my company name is wrong .today i get new motorbike called them to swab the insurance gentleman told me you dont have any insurance whit use then after searching he said im sorry i find it ...every thing was all must finish .just name of company left he drive… Read Full Review

Report this review
★★★★☆

“No Claims Discount”

Written on: 28/05/2016

Dealt with a very pleasant young lady. Even without policy number she quickly accessed my details from a policy that expired last year. Proof of no claims bonus was in my intray within moments. Well done! Company I selected online have been quite rude. Will think again next year… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Simple renewal ends up costly”

Written on: 27/05/2016 by dmjmurray (1 review written)

A change of address on renewal wan't processed properly and when advised it was wrong MCE tried to charge an admin fee to process the change. Even after waiving the fee I was advised that it would have been 1/3 less on the premium if we had started with the correct new address. If I could cancel and take out elsewhere without incurring more fees I would… Read Full Review

Mce_Customer_Services's Response to dmjmurray's Review

Written on: 28/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★★★★

“renewal”

Written on: 26/05/2016 by r1stc (1 review written)

Helpful staff. Easy no fuss renewal. Excellent good value. Woul recommend… Read Full Review

Bigedmce's Response to r1stc's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“New Insurance”

Written on: 25/05/2016 by byronavitch (1 review written)

Completely messed about by Carol Nash thankfully found MCE Very helpful nothing to much trouble could not have asked for more hopefully a start towards a good relationship… Read Full Review

Bigedmce's Response to byronavitch's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Rude & unhelpful. Won't use again”

Written on: 25/05/2016 by Baldnunn (1 review written)

Bought a new policy recently to include NCB protection. They phoned last week to sell me NCB protection and when I explained that it should already be on there I was transferred to a rude and unhelpful manager who promised to phone me back the same day. No one bothered until today and that was merely to canvas my thoughts on last weeks chat. 21st century.! How can it be cheaper to cancel my policy and go elsewhere to get protected NCB than for my existing company to reward loyalty by… Read Full Review

Baldnunn's Response to Baldnunn's Review

Written on: 25/05/2016

Credit where credit is due. Had a phone call from one of their customer service guys. He has managed to rectify the issues caused by their other employees so I'm at the point I should have been in the first place. Well done.

Reply to this comment

Mce_Insurance_Customer_Services's Response to Baldnunn's Review

Written on: 26/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment

Baldnunn's reply to Mce_Insurance_Customer_Services's Comment

Written on: 26/05/2016

Hmmm. You've asked me to email you with my contact details but haven't included your email address

Reply to this comment
Report this review Read 3 Comments
★★★★★

“bike insurance”

Written on: 24/05/2016 by dwalsh48 (1 review written)

top quality fast and efficient at a good price tailored to suit my needs.Had one small problem which was sorted promptly on contacting them… Read Full Review

Bigedmce's Response to dwalsh48's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“My enjoyable experianc”

Written on: 24/05/2016 by Jasonparker2016 (1 review written)

What a pleasant experience I had today dealing with mce bike insurance,very friendly and super efficient,had my paperwork sent via e-mail within seconds of ending my phone call with her! 10 out of 10,thank you… Read Full Review

Bigedmce's Response to Jasonparker2016's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not received any documents, or any information!”

Written on: 24/05/2016 by dgSampson228 (1 review written)

Although it was cheaper than my last insurer, what they don't tell you is how much a phone call to their 0833 number will set you back. You get 14 days to cancel but 7days into this I have still not received any documents by post, email and can not log into the web site. Looks like I will be returning to my previous insurer at this rate! I am left in a situation not knowing if I am legally insured or on what terms!! Very poorMCE!!!… Read Full Review

Report this review
★★★☆☆

“Good service but pricey”

Written on: 24/05/2016 by Reedq245 (1 review written)

When I claimed last year I was paid out the value u had given in a reasonable time. This year the quoted price is £80 dearer than Bennets. But as I have issues with them I have stayed with MCE due to their customer service which I find hard to beat. The added extra of pillion laps at BSB races is an added benefit. I would have liked to be able to add legal cover as this is not even an option I could find on the site… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent price excellent cover”

Written on: 23/05/2016 by Daza123 (1 review written)

Very pleased with mce excellent price and excellent cover great communication ,best insurer I have delt with couldn't of asked for more give great advise and had great understanding of my situation was really very helpful… Read Full Review

Bigedmce's Response to Daza123's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“EASY ON-LINE INS”

Written on: 23/05/2016 by Brownpl68 (1 review written)

Insured the second of my 2 bike's with MCE last week.. doc's did not arrive so after 2 days made a 2min phone call and the very helpful chap on the other end sent them straight over via P.D.F. Very easy to insure with, very competitively priced, and very helpful. The only negative was that the doc,s did not arrive without a prompt. … Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Motorcycle renewal”

Written on: 23/05/2016 by DevinBowen (1 review written)

Very good service. Friendly staff. They even make you feel like their not ripping you off which for an insurance company is a rare thing! I've used them for several years and they always manage to pull a quote out the bag. Only gripe is the painful voiceover when you call them but I can live with that… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Beware phone charge”

Written on: 23/05/2016 by hpMartin331 (1 review written)

Beware of phone charge it cost Me £17.50 and no warning of this insurance policy fine but I feel cheated… Read Full Review

Report this review
★★★★★

“Quick, Simple and Easy .”

Written on: 23/05/2016

Applied online, very simple and not to badly priced. Called MCE to confirm all details were correct spoke to an advisor who ran through every thing in detail all was well. Like that my MCE policy inc breakdown cover and helmet and leathers too..Now back on 2 wheels for the summer (if it ever comes !! )… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Service from MCE”

Written on: 22/05/2016 by plaaplsy (1 review written)

I needed proof of No Claims Bonus for my Policy which had recently expired so that I could forward it to my new insurer. One phone call was all it took. The proof had been e-mailed to me within 3 minutes of my request. Extremely impressive service from MCE and this demonstrates an excellent attitude towards excellent customer service and excellent after-sales service… Read Full Review

Bigedmce's Response to plaaplsy's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“The worst communicators & liars”

Written on: 22/05/2016 by Nehemiahe314 (1 review written)

One word, Shocking"....terrible service, complete liars, most of all over promise, under deliver!… Read Full Review

Mce_Customer_Services's Comment

Written on: 23/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Michael Sullivan

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“bike insurance”

Written on: 22/05/2016 by ShayleeWells (1 review written)

very happy with this insurance company,best quote,friendly staff,would recommend… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“excellent service”

Written on: 22/05/2016 by LaceyHastings374 (1 review written)

I lost my cash card just before purchasing an insurance with mce..therefore I had to use my friend's account. the person I dealt with at MCE was very flexible and helpful in this chrisis, he also arranged a call to my friend to make sure that it is ok for us to use his account.. The price was actually a lot better then what I expected. He was also very friendly and more than wiling to help me with the difficulties. Many thanks for the person I dealt with and MCE… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Renewal confusion”

Written on: 22/05/2016 by 57Tennant (1 review written)

Before renewing I visited a comparison and viewed Mce as being competitive so I decided to renew. I thought it would be as simple as that. I went through a series of questions as though I was seeking a quote the out come was a quote more the than the renewal cost! I went online and renewed at the quoted price! I have received no acknowledgement of the renewal although my account has been debited. I have emailed you for an acknowledgment but not heard anything. I am a little nervous everything… Read Full Review

Report this review
overview