MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
3204
81% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Great service ”

Written on: 13/07/2017 by Whaddyameanbylean (1 review written)

So I called MCE to change over my bike insurance - that bloody hold music is really annoying after 20 minutes! Anyway the lovely lilting voice of the team member really helped, but not only is he easy to chat to she is also really efficient and sent me my missing documents in a flash. Great service and top totty… Read Full Review

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Written on: 21/07/2017

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★★★★★

“Once on the line she solved my Issues quickly with...”

Written on: 13/07/2017

Once on the line she solved my Issues quickly with minimum fuss and in a professional manor. After over 15 minutes of waiting I was already agitated but her manor was disarming and I was calm within seconds of hearing her voice. A very pleasant experience in all and am very pleased with the results… Read Full Review

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Written on: 13/07/2017

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★★★★★

“very efficient and helpful ”

Written on: 12/07/2017 by 261Thornton (1 review written)

Spoke to a lady at MCE Insurance today who was a great help and was polite, professional and dealt with my query most efficiently. She is a credit to MCE, if only more customer service personnel was as good as her the world of customer service would be a better place… Read Full Review

Bazdad's Comment

Written on: 12/07/2017

had an issue with MCE insurance docs saved when want to print off, very quick and efficiently by Kerry Redman of MCE many thanks A+++++

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Written on: 13/07/2017

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★★★★★

“No Claims Bonus proof made easy”

Written on: 12/07/2017 by 82Lynch (1 review written)

Needed proof of no claims to show to new insurer, whole process took less than 15 mins online, very efficient! Thanks!… Read Full Review

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Written on: 13/07/2017

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★★★★★

“Outstanding customer service ”

Written on: 11/07/2017 by Vospa (1 review written)

My experience today with changing my motorcycle insurance from one bike to another was not only one of the easiest things I have done recently,but also one of the most pleasant. My customer service advisor was extremely helpful and friendly. Nothing was too much trouble, the tone and level of their voice was very good and clear. Also very happy and chatty.. I would definitely call them again and use this service… Read Full Review

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Written on: 13/07/2017

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★★★★★

“NCD Details”

Written on: 11/07/2017 by xbGreenwood52 (1 review written)

Very efficient service. Pleasant and a pleasure to speak to after a long day… Read Full Review

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Written on: 13/07/2017

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★★★★★

“Very helpful”

Written on: 11/07/2017 by KimoraWise298 (1 review written)

Very helpful service from customer service. Fast and efficiently sorted out enquiries regarding my insurance… Read Full Review

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Written on: 13/07/2017

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★★★☆☆

“not rewarding!”

Written on: 11/07/2017 by joethrussell (1 review written)

ive been with mce for 8 years, 9 years NCB and every year i've paid nearly £1000 for my 3 bikes, last year I said I was going to shop around on my renewal, they rung me back saying their manager overheard our convo and wanted to give me a better price of £860 because I was a long term customer, this year they quoted £1000 again, I said I would shop around and just got a "okay let us know when you want your NCB sent through" so that was that really! all these years of declaring mods and not… Read Full Review

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★★★★★

“NCD entitlement evidence”

Written on: 10/07/2017

They answered the phone very promptly, was very helpful and courteous and e-mailed the NCD evidence almost immediately. I would definitely consider using MCE again… Read Full Review

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Written on: 11/07/2017

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★★★★★

“Customer Service”

Written on: 10/07/2017 by Threewheelers (1 review written)

Rang Customer Services due to an issue with opening my on-line insurance documents. Spoke to a member of staff in customer services & explained what the issue was. She coundn't have been more helpful & talked me through what I needed to do staying on line to make sure everything went as planned. Very helpful & understood right from the beginning what the problem was & how to fix it. Many Thanks … Read Full Review

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Written on: 11/07/2017

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★★★★☆

“Great service once you get through”

Written on: 09/07/2017 by 1991Middleton (1 review written)

Had to amend a policy with MCE. It took a while to get to the top of the queue - the hold music got a bit tedious, but once speaking to the Customer Service representative things improved greatly. It was great speaking to someone who ensured they understood all the issues and then worked to resolve them one by one. Much appreciated and thanks for sorting for me… Read Full Review

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★★★★☆

“A category of unnecessary delays”

Written on: 06/07/2017 by RJC1 (1 review written)

It is important to realise that all insurance claims, particularly motorbike insurance and claims, is not a walk in the park. The reason ? I suspect because of fraudulent claims, and we all suffer in turn. There are many hoops that need to be jumped through and providing all sides of the equation are in synch, matters should proceed smoothly. In my case, the motorcycle dealer who sold me a new motorbike caused huge and unnecessary problems. The first related to an engineer's phone call to them… Read Full Review

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★★★★★

“OUTSTANDING SERVICE ”

Written on: 06/07/2017 by PetruzisR (1 review written)

I had an issue with my claim, contacted mce several times to sort it out but in stead of receiving help i was ignored hanged up on you name it all happened i wasted a lot of time which was shocking and i lost my hopes until i received a call from the person i dealt with! this guy is an asset to the company and thanks god he called me as i lost hope and faith in mce. You should be rewarded by mce for what you do. To the person i dealt with thank you so much for your help and wish you all the… Read Full Review

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★★★★★

“MCE Customer Service ”

Written on: 06/07/2017 by Waltonce34 (1 review written)

I rang with a few inquiries and to make changes to my policy, this was done swiftly with a very friendly manor, the person I dealt with made it very easy for me to understand what was going on and everything i needed to be done was done. Very polite. … Read Full Review

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Written on: 06/07/2017

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★★★★★

“Fantastic Service ”

Written on: 05/07/2017 by xbYates311 (1 review written)

Had to make some changes to my policy today and had great service from the person I dealt with. She was very professional and made the changes very speedily… Read Full Review

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Written on: 06/07/2017

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★★★★★

“Changes are efficient, simple and friendly”

Written on: 05/07/2017

While making a couple of changes to my policy (moving and adding expected mileage for the year) I was pleasantly surprised by the speed at which the phone was answered and only a simple but efficient voice direction system put me through to the correct place first time. Generally I find voice systems awful, they usually have 3,517 questions and I get very frustrated by them, especially when they start repeating themselves. However, the MCE one was not too bad. Finally, the cost for actually… Read Full Review

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Written on: 06/07/2017

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★★★★★

“Bike insurancce ”

Written on: 05/07/2017 by Debnmal69 (1 review written)

Lovely girl. Friendly helpfully pleasant. Very informative. Real pleasure to speak to the person I dealt with today… Read Full Review

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Written on: 06/07/2017

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★★★★★

“Ncb proof certyficat”

Written on: 05/07/2017 by Blairvo82 (1 review written)

Ispoke about my ncb protection certyficat and laySamantha was werry healpfull.she help me with everything i need .i defo use again.regards mce team… Read Full Review

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Written on: 06/07/2017

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★★★★★

“want to thank Charlene Nash”

Written on: 04/07/2017 by anthonymc85 (1 review written)

thank for helping me on the phone earlier you was very help full thanks a lot… Read Full Review

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Written on: 06/07/2017

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★★★★★

“Fantastic Service!!”

Written on: 03/07/2017 by X-Maxx (1 review written)

My query was dealt with by a lovely Customer Service rep. This lady was very patient, knowledgeable and provided me with a high level of advice which made me feel reassured and confident. Fantastic Service on the day!!! … Read Full Review

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Written on: 06/07/2017

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