MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2903
79.2% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Does what it says on the tin”

Written on: 10/01/2017 by AidenMcKinnon (1 review written)

MCE where extremely helpful, ive had a non-fault claim recently and they have been on the ball, then i canceled my insurance with them, when i tried to create a new policy for a different bike (this wasn't told to me when i asked to cancel the old policy) they couldnt because of the outstanding balance about 15 minutes with there extreamly helpful call centre workers they recognised it would be ruled in my favour got the outstanding balance cleared off my name then agreed to honour the months i… Read Full Review

Bigedmce's Comment

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Hassle free”

Written on: 10/01/2017 by Trystans146 (1 review written)

I called for a copy of my insurance documents and they were in my inbox within 3 minutes… Read Full Review

Bigedmce's Comment

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Really great call centre”

Written on: 09/01/2017 by Leah110 (1 review written)

Great price on line, but couldn't pay online. Really helpful guy on the phone and managed to sort it all out for me. Excellent. Would highly recommend… Read Full Review

Bigedmce's Comment

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“motorcycle insurance”

Written on: 09/01/2017 by laurencefireblade (1 review written)

completely spot on could not fault the price and service !… Read Full Review

Bigedmce's Response to laurencefireblade's Review

Written on: 11/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Multibike policy”

Written on: 09/01/2017 by Stokesy58 (1 review written)

Happy with quote and advisor who sorted my renewal by telephone. However, please stop contacting me, I'VE RENEWED! My son is also with mce and the same happens to him every year. His insurance isn't due for months, but he's had 2 calls lately asking if he's renewing his insurance on my bike!… Read Full Review

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★★★★★

“Motor Bike Claim”

Written on: 07/01/2017 by Roscotanner (1 review written)

Unfortunately my GS12 was written off in Oct2016 . I would like to thank MCE for all there help and I got a very fair pay out . The MCE staff member code 4789 was very fair and helpful throughout the process . I would highly recommend MCE Insurance to fellow bikers. Many Thanks Ross P… Read Full Review

Bigedmce's Response to Roscotanner's Review

Written on: 09/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Poor but could be much better.”

Written on: 06/01/2017 by Davon171 (1 review written)

It seemed easy enough to renew my policy on-line, but when I later checked that all was as it should be I was very surprised to discover that an out of date policy was shown to be current. Not helpful at all. I am currently waiting to see if the helpful call centre operator has managed to sort it out… Read Full Review

Mce_Customer_Services's Comment

Written on: 07/01/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★☆☆☆☆

“Have nothing bad to say about the staff but mce it...”

Written on: 06/01/2017 by McAllister80 (1 review written)

Have nothing bad to say about the staff but mce it self is a joke I made a over the phone call policy which my insurance was£852 then a week later my friend an I put my details online and I received a quote for £299... exactly the same details as before a staggering £552 cheaper how this worked out is beyond me the staff were more than happy to help me out but said they actually couldn't under stand the difference in quotes.. so be aware of over the phone an online quotes with mce as they… Read Full Review

Mce_Customer_Services's Comment

Written on: 07/01/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★☆

“Happy ”

Written on: 06/01/2017 by Warnersz493 (1 review written)

I was very pleased with the price of the cover , but the guy who quoted me promised to ring me the following day didn't. Also I had problems getting through to you and was given the wrong number. Then when I asked for another quote no one bothered to ring me so you lost that business. I hope you actually read this regards Leigh… Read Full Review

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★★☆☆☆

“Inexplicable Pricing”

Written on: 06/01/2017 by Hillaryg129 (1 review written)

Hoping to simply renew my policy I was faced with an inexplicable price hike and inferior product (ie only basic/nearly useless breakdown recovery). This drove me to the price comparison sites who got me back to MCE as a new customer at a massively reduced price. MCE need to think about looking after their customers and nurturing loyalty rather than just chasing new business!… Read Full Review

Bigedmce's Comment

Written on: 06/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Bigedmce's Comment

Written on: 06/01/2017

Sorry, meant to say i'm glad we were able to get you sorted in the end - when it comes to renewal drop me a message on my Big Ed social media pages and i'll try and make sure we get you the best deal.

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★★★★★

“insurance docs delivery ”

Written on: 04/01/2017

when i brought my insurance from mce i got my doc immediately emailed so i would recommend to friends and family to insure with mce and if family ask if there is anyone for cheap insurance i will tell them to go to mce and if you have a problem with you policy they are very understanding if there is any problem you need to correct/or alter… Read Full Review

Bigedmce's Comment

Written on: 06/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Bomilly's Comment

Written on: 06/01/2017

Your very welcome bigedmce and I will recommend to friends and family and also anyone asking where to go for cheap insurance

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★★★★★

“Great Service!”

Written on: 03/01/2017 by Nathan-SunkNath (1 review written)

The service and team are fantastic. They always look to find the best deal for you, and are understanding if you have any problems. They are always available to speak to you, even open during bank holidays. They always keep you informed about what is happening with your insurance and even have their own members only club, where you can get fantastic deals. If your status changes in employment or life, they ill change your plan accordingly, so you save more money and are only paying for what… Read Full Review

Bigedmce's Response to Nathan-SunkNath's Review

Written on: 06/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Round & round we go...”

Written on: 03/01/2017 by AliyahCoyne118 (1 review written)

I've been with this firm, insuring the same bike for 3 years plus. Since they have gone over to 'electrical documentation' accessed (?) via their 'customer portal' I have had nothing but trouble. In Dec 2015 I insured my motorcycle. For some reason, I was unable to access said portal. After many emails to 'customer services' I eventually got my docs attached to an e-mail in Sept 2016, nearly 10 months after. Fast forward to Dec 2016. Reinsure with MCE, & I have now lost count of the e-mails… Read Full Review

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★★★★★

“Change of Policy”

Written on: 01/01/2017 by PamelaClifford265 (1 review written)

I currently have a Bike policy with MCE insurance and I recently purchased a second bike. I rang to add this bike to my policy and spoke to an advisor. She was incredibly helpful and dealt with my policy with utmost professionalism. She got me a great quote very fast and I was on the phone under 20 minutes in total. In every dealing I have had with MCE they have been quick and concise and I would recommend them to my freinds when its time for their renewal… Read Full Review

Bigedmce's Comment

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Multi bike insurance, perfect sevice”

Written on: 30/12/2016 by Sandrahib (1 review written)

I'm writing this review as I feel that I have received fantastic service. I originally had a motorcycle insured with mce but I had another bike I wanted to add to the insurance, I was told because of the value of the bikes the underwriters had to OK the insurance before I could add the other bike, well from start to finish the service and knowledge I received was excellent, I was kept informed every step of the way, The whole process was perfect. The person I spoke to was very polite and… Read Full Review

Bigedmce's Response to Sandrahib's Review

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Insurance problem sorted”

Written on: 30/12/2016

Lovely helpful lady, sorted very quick!… Read Full Review

Bigedmce's Comment

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Still yet to talk to their claims department”

Written on: 28/12/2016 by Bodge17 (1 review written)

After my girlfriend and her son got ran over by one of their policy holders trying to get through to their claims department is seeming a somewhat impossible task. Over 4 weeks of being on hold for hours, ignored on online chat, emaied messages with our numbers for them to phone us, Facebook and Twitter and just seem to been ignored, BUT if I phone the new customer department we get straight through (surprise surprise). DO NOT BUY YOUR INSURANCE FROM MCE INSURANCE!! … Read Full Review

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★★★★★

“Very Good Service”

Written on: 25/12/2016 by Boyd342 (1 review written)

Very Good Service. The customer advisor was very helpful and co operative… Read Full Review

Bigedmce's Comment

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Charlene chapman”

Written on: 24/12/2016 by LilaNewton195 (1 review written)

A great level of customer service very polite when spoken to, my overall experience with this company has been amazing. Thank you guys.. and have a lovely christmas ❤… Read Full Review

Bigedmce's Comment

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Excellent customer Service”

Written on: 21/12/2016

All the staff were very friendly and helpful. Above all she was very helpful and she was very eager to help and did solved my errors. I really appreciate all the staff help and the effort they put to solve the problem. Excellent customer service. Really satisfied… Read Full Review

Bigedmce's Comment

Written on: 03/01/2017

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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