MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
73% of users recommend this
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★★★★★

“For the Lady from LEEDS”

Written on: 21/07/2014 by BMepham (1 review written)

Just to say a big thank you to the lady from Leeds, she made the whole experience a real pleasure. Professional but with a wick sense of humour and chat. Giving the lady from Leeds a very positive score of 11 out of 10. MCE Insurance listen in, she is good very good… Read Full Review

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Bigedmce's Response to BMepham's Review

Written on: 25/07/2014

Hi there,

Glad you had a great experience with us, I believe you're talking about the lovely Dee, I will let her know you were happy!

Ride on!

Big Ed

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★★★★★

“Great Customer Service”

Written on: 21/07/2014

I am currently an MCE customer with a gixxer.I rang today and Saturday to get some quotes on a few other bikes. I spoke to Dee today and another lovely lady last weekend. They were both fantastic, very friendly and also very patient with an indecisive customer hahaha. I would like to pass on my commendations to the respective managers. One very satisfied customer who would gladly recommend MCE. Awesome!!!… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Thanks for the kind words! I will let the guys know you were happy!

Ride on!

Big Ed

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★★★★★

“Customer Service”

Written on: 21/07/2014 by Mikeqpr93 (1 review written)

I called MCE customer service last Friday in regard to a enquiry about a claim and my NCB. I spoke to a gentleman by the name of Leyton Carter. He listened to every query I had and assured me he would be in touch. 20 mins later I got a call back from Leyton updating me on the situation which put my mind at ease. I then got another call back last thing on the Friday again from Leyton who had managed to sort out all of my queries, when I wasn't expecting to hear anything until the following… Read Full Review

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Bigedmce's Response to Mikeqpr93's Review

Written on: 25/07/2014

Hi Micheal,

Thanks for the kind words! I shall let Leyton know!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Could do better”

Written on: 20/07/2014 by Aleena73 (1 review written)

Phoned at 12.27pm and told would be called back in 5 minutes. Phoned again 3 hours later as no returned call. Got same customer service person. No apology but on we went with renewing insurance. I've been with this insurer now for quite a few years so they have all my details. Could the process be speeded up by only asking for any changes since last renewal? Name, DoB etc always the same so why go through the whole rigmarole. Apart from this email of policy documents was quick, customer service… Read Full Review

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Mce_Customer_Services's Comment

Written on: 25/07/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me and I will get back to you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution.

I look forward to hearing from you.

Kind Regards

Amy
Customer Service Team Manager
MCE Insurance



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★★★★★

“Very helpful and patient people.”

Written on: 18/07/2014 by 465McClure (1 review written)

I have a policy with them and it was the cheapest about. They were ever so nice and helpful. I have been involved in a accident that wasn't my fault and they have been great to deal with. Came to chainging my vehicle over to a different one and the advisor helped me. She was very present and nice. The initial figure that came up for adding the bike she said give me a sec and I'll try and get this down for you. And she did saving me £60 so thank you!! Highly recommended… Read Full Review

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Bigedmce's Comment

Written on: 25/07/2014

Hi there,

Glad to hear you've had a great experience with us!

That's what we're all about!

Ride on!

Big Ed

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★★★★★

“Carl Montgomery MCE insurance ”

Written on: 17/07/2014

It says not to include names but I felt I had to as this Gentleman was a pleasure to talk to, he dealt with everything in an extremely professional manner yet spoke to me as an equal and we chatted about bikes whilst all the paperwork was going through. He was efficient and quick when I had been expecting a much longer process. He switched my insurance to a new bike and seemed very happy to do so, and was eager to help me in any way he could. I hope to deal with him in the future… Read Full Review

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Bigedmce's Comment

Written on: 18/07/2014

Hi there,

I'm glad you had a good experience with Carl! I will let him know you were happy!

Ride on!

Big Ed

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★★★★★

“Naveen Sanotra Best operator I have spoke to on a phone”

Written on: 17/07/2014 by Stormin677 (1 review written)

A very good advisor lots of help and communicated all information well. Thank you for the help renewing my insurance with MCE… Read Full Review

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Bigedmce's Response to Stormin677's Review

Written on: 17/07/2014

Hi there,

Glad to hear Nav got you sorted! I will let him know you were happy!

Ride on!

Big Ed

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★★★★★

“Insured my Bike”

Written on: 17/07/2014

Insured my bike no problem quality of service was excellent. Only complaint was when on the phone background noise at the call centre was very loud… Read Full Review

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Bigedmce's Comment

Written on: 17/07/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“insure my bike and car”

Written on: 17/07/2014 by Tuckergt375 (1 review written)

very happy with this company, cheap and easy, only thing made me unhappy was the slow customer support, but I guess it happened for any companies anyway, so yea... very good… Read Full Review

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Bigedmce's Comment

Written on: 17/07/2014

Hi there,

Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Change of policy details”

Written on: 16/07/2014 by DaveHampson (1 review written)

I've heard a lot of moaning about how difficult it is to get changes made to an MCE policy - needed to do so today and it couldn't have been easier - young lady was really helpful and sorted everything out just fine :)… Read Full Review

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Bigedmce's Response to DaveHampson's Review

Written on: 17/07/2014

Hi,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Renewal Quote Unmatched!”

Written on: 14/07/2014 by iiHayes303 (1 review written)

2nd year running with MCE - Love the customer service - you get to speak to real people with a sense of humor as well! Unmatched renewal quote as well :)… Read Full Review

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Bigedmce's Comment

Written on: 15/07/2014

Hi there!

Glad to here we got you sorted for another year!

Catch you trackside!

Big Ed

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★★★★☆

“Quick and easy renewal”

Written on: 14/07/2014 by lil1940 (1 review written)

I received a courtesy call this morning to remind me that the policy on my Yamaha X Max 250R is shortly due for renewal. The female representataive was cheerful and courteous, as well as helpful and knowledgeable. As my hearing makes it difficult for me to use the phone, she was quite happy for my wife to take over the call and relay her questions where necessary. End result - my policy is set to be renewed at the beginning of August and the documents will reach me by e-mail in a day or two… Read Full Review

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Bigedmce's Response to lil1940's Review

Written on: 15/07/2014

Hi there,

Thanks for the kind feedback and glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Tracey Forrest”

Written on: 14/07/2014 by stevie2112 (1 review written)

The agent I spoke to when renewing/changing my policy, Tracey Forrest was great. A very friendly and helpful lady, she even had me laughing, top notch… Read Full Review

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Bigedmce's Response to stevie2112's Review

Written on: 14/07/2014

Hi Stevie,

Glad to hear Tracey got you sorted! We're all about getting you guys sorted as quickly as possible!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“The worst bike insurance company in the world...”

Written on: 13/07/2014 by MaxHarris (1 review written)

Got my brand new watercooled BMW RT insured with MCE as they were cheaper than most other brokers by quite a margin. I'm no regretting that decision.... My bike was one of 8000 that got recalled globally and after a couple of months, I've decided to go with the BMW buyback. In total, my RT was insured with MCE for just under 2 months. On cancelling the policy, I find that I'm getting back £60 of the £200 premium. Non negotiable, some rubbish excuse given. I can't even cancel over the… Read Full Review

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICES”

Written on: 09/07/2014 by Reaganm180 (1 review written)

Would not trust this company with an insurance claim... When I had a puncture the RAC wouldn't come out as MCE INSURANCE had failed to cover me. I have been paying for months for cover and when I needed help miles from home I couldnt get it. After a week without a bike, phone call after phone call, promise after promise that they will recover my bike I still have no bike. I have made yet another phone call and guess what? It has been refered to Upper management... after more phone calls and… Read Full Review

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Mce_Customer_Services's Comment

Written on: 11/07/2014

Hello,

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me and I will get back to you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution.

I look forward to hearing from you.

Kind Regards

Amy
Customer Service Team Manager
MCE Insurance

Reply to this comment
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★★★★★

“bobs best deal”

Written on: 08/07/2014 by Norwoodoj291 (1 review written)

staff really helpful and polite best quote for the policy reqired price went down on last year… Read Full Review

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Bigedmce's Comment

Written on: 08/07/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Excellent service”

Written on: 06/07/2014 by 286Norwood (1 review written)

I had the pleasure of dealing with DW. As an existing client I needed a quote on a new bike. dw helped me through the process including quotes based after my renewal I'm 2 months. Fantastic service and beyond what i asked… Read Full Review

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Bigedmce's Comment

Written on: 07/07/2014

Hi there,

Glad to hear you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Many extras and most mods covered for sensible money.”

Written on: 05/07/2014 by IsabellCarroll (1 review written)

Title says it all, combined with friendly, professional service. Recommended… Read Full Review

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Bigedmce's Comment

Written on: 07/07/2014

Hi!

Glad you enjoy our services!

Ride on!

Big Ed

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★★★★☆

“Great Cust Service Thanks ”

Written on: 04/07/2014 by EllenHarvey359 (1 review written)

I called my insurer MCE to change my insurance over to a new bike today and they were very helpful to say the least (understanding, friendly, kind to say a little more). I was a very rude at first as I felt frustrated after I thought things through I phone them back and they were very polite and kind in helping to get a good quote for my insurance. I would have given them 5 stars but there cancellation fees are very expensive. I particularly liked that the girl kept her cool when I got… Read Full Review

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Bigedmce's Comment

Written on: 07/07/2014

Hi there,

Glad to hear we got you sorted!

Enjoy that new bike!

Big Ed

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★★★★★

“Excellent Service – Thank you Leyton Carter / MCE..!!!”

Written on: 04/07/2014 by Edwards181 (1 review written)

Phoned MCE to adjust my existing MCE policy for a new one to cover my new bike purchase within 24 hours. Was greeted by Leyton Carter who provided an excellent service in a very amiable, personal and professional way. He answered all my questions clearly and concisely and executed the entire process in a timely manner whilst providing a relaxed and friendly experience. He exceeded expectations by taking the initiative and effort of sending me my new policy documents directly from his personnel… Read Full Review

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Bigedmce's Comment

Written on: 07/07/2014

Hi there,

Thanks for the kind words I will let Leyton know!

Now get out and enjoy that bike!

Big Ed

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