MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
4.0 / 5
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★★★★★

“Bike Insurance renewal ”

Written on: 30/04/2015 by Maddog1963 (1 review written)

Renewed my bike insurance yesterday 29/4/15 the whole process was made very easy by the lady, who was very professional polite and courteous thanks for everything … Read Full Review

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Bigedmce's Response to Maddog1963's Review

Written on: 07/05/2015

Hey Mad dog,

Thanks for the review, i'm glad we got you on cover!

Now get out and enjoy that bike!

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★★★★★

“Quick and Easy.”

Written on: 30/04/2015 by MateoWeeks195 (1 review written)

Great service. Went through in full detail as I'm a first timer at this it was quick and easy. I would recommend to all my family and friends… Read Full Review

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Bigedmce's Comment

Written on: 07/05/2015

Hey Mateo!

That's great, i'm glad we could get you sorted!

Ride on!

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★★★★☆

“Customer Service”

Written on: 30/04/2015 by Dicksonmv1963 (1 review written)

Excellent customer service.. polite and friendly. not given 5 stars as waiting on documents requested which I'm sure will arrive as promised… Read Full Review

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Bigedmce's Comment

Written on: 07/05/2015

Hey there!

I'm glad to hear you had a great experience, drop me a message if I can help in any way.

Ride on!

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★★★★★

“having just renewed my insurance for the 2 bikes,I...”

Written on: 29/04/2015 by tfAnderson405 (1 review written)

having just renewed my insurance for the 2 bikes,I then found myself selling one for another. Having placed another call to speak to a person, I got a very helpful lady who dealt with the process as pain free as possible, getting me a good deal for my new baby to be added with my other toy. Keep up the good work folks, its been a pleasure for the last few years too… Read Full Review

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Bigedmce's Comment

Written on: 07/05/2015

Hey there!

That's great to hear, i'm glad we could make the process easy for you!

Ride on!

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★★★★★

“MCE scooter insurance”

Written on: 27/04/2015 by ShaunJW (1 review written)

Called MCE for scooter insurance quote today - spoke to an adviser - got helpful polite and efficient service - was patient and double checked everything I asked - nothing was too much trouble and on top of that excellent competitive quote - thanks much appreciated Shaun, London… Read Full Review

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Bigedmce's Response to ShaunJW's Review

Written on: 07/05/2015

Hey!

That's great news, thanks for the review!

Ride on!

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★★★★☆

“VERY GOOD SERVICE”

Written on: 27/04/2015 by McClurezb280 (1 review written)

Taken out insurance tonight and was very pleased with the customer service. They were very helpful and polite and would recommend them to a friend… Read Full Review

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Bigedmce's Comment

Written on: 07/05/2015

Hey there!

That's great news, i'll make sure I pass this on!

Thanks for the review!

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★★★★★

“Renewal of policy”

Written on: 25/04/2015 by SivaG (1 review written)

I telephoned MCE to renew my motorbike policy. The initial quote came out very high because I do have a high performance bike. The advisor did not settle for the first number the database generated and sought all avenues available to him to cut the price down. Eventually he succeeded in reducing the premium by nearly 50%! Excellent service from MCE. Keep it up and I will keep coming back. I have nothing negative to say about my experience of shopping with MCE… Read Full Review

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Bigedmce's Response to SivaG's Review

Written on: 05/05/2015

Hey there!

I'm glad we could go the extra mile for you!

Ride on!

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★★★★★

“Great speedy service”

Written on: 25/04/2015 by bfHolland130 (1 review written)

Renewed my insurance in a matter of minutes and asked if I could have the documents asap as I was about to do a test which needed proof of insurance cover immediately. The MCE person ran down to the people who issue the email and it was done within five minutes. Great service and nice to see someone go the extra mile. … Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

I'm glad we could help you out!

Ride on!

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★★★★☆

“Brilliant service from MCE”

Written on: 24/04/2015 by Listerliddle (1 review written)

I took out a 15 month multi bike policy with MCE last year and ive made a few mid term adjustments. Everytime ive called ive been straight through with minimal hold ups. The prices ive recieved have been very competitive, if my renewal price is fractionally more than other insurers this year i would not hesitate to take out another policy with MCE because of there great customer service. The last person i spoke to was very helpful with all the queries i had. Overall, a highly recommended… Read Full Review

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Bigedmce's Response to Listerliddle's Review

Written on: 05/05/2015

Hey there!

That's fantastic to hear, i'll make sure I pass this on!

Ride on!

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★★★★★

“Quick value for money”

Written on: 24/04/2015 by Kianax348 (1 review written)

Got a quote from Compare the market rang MCE. They were value for money didn't keep on the phone for too long. Good communication by email Would recommend to family and friends All good… Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

That's great to hear, i'm glad we could get you sorted!

Ride on!

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★★★★★

“Fab Customer Service”

Written on: 24/04/2015

MCE Car Insurance (Close Vine Insurance) have been fantastic in the 3 years I have been with them. Anytime I've needed to speak to anyone that have been polite, friendly and helpful - it's like talking to an old friend. I know we are not meant to mention names but I spoke to a lovely lady on 20/04/15 and she was brilliant. A gem in MCE employment… Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

I'm glad we could get you sorted!

Thanks for the review!

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★★★★★

“A pleasure as usual”

Written on: 23/04/2015

Yes it seems a rare and strange title connected to an insurance company but onceagain 2 days ago I bought a 3rd motorcycle and needed to add it to my policy and not only was it done easilly (sadly the administration cost is a little high, on this occation more than the insurance adjustment its self but that is not the fault of the person on the end of the phone) it was done whilst also dealing with a very friendly and knowlegable operator on the end of the phone who took time to generally chat… Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

That's great to hear, thanks for the review!

Ride on!

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★★★★☆

“good”

Written on: 23/04/2015 by dawnsafc (1 review written)

Very pleasant manner and extremely helpful… Read Full Review

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Bigedmce's Response to dawnsafc's Review

Written on: 05/05/2015

Hey there!

I'm glad we could get you sorted!

Ride on!

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★★★★★

“Great service from professional people”

Written on: 23/04/2015 by Williswe60 (1 review written)

I needed to renew my bike insurance and the lady who dealt with me was excellent, she demonstrated a thorough knowledge of your products and quickly grasped an unerstandin group of my needs… Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

That's great to hear, i'll make sure I pass this on!

Now get out and enjoy that bike!

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★★★★★

“Very helpful and happy in her job and very knowledgeable i”

Written on: 23/04/2015 by YoselinHansen (1 review written)

The lady was very happy (English worker) good at her job , it was a pleasure to talk to her . And she new her job well , more than helpful with all my questions . I would like her to take my calls ever time I call Mce , once again thank you for all your help and I look forward with speaking to you again . Kind regards gary… Read Full Review

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Bigedmce's Comment

Written on: 05/05/2015

Hey there!

I'm glad we could get you sorted, thanks for the review!

Ride on!

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★★★★★

“Brill”

Written on: 21/04/2015 by AdrienneDavidson (1 review written)

The gentleman was very good at he's job recommend Mce to my friends no problem price was very good too thanks… Read Full Review

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Bigedmce's Comment

Written on: 07/05/2015

Hey there!

That's great to hear, thanks for the review!

Ride on!

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★★★★★

“Absolutely brilliant service”

Written on: 21/04/2015 by Jimbo990 (1 review written)

I rang up to start a new application for motorcycle insurance this afternoon, fully expecting to be on hold for about an hour then to have the call answered by a miserable person. Instead I was pleasantly surprised. I got straight through to an advisor, the advisor I spoke to was very helpful and spoke to me like a person not a robot. The professionalism that he handled my application with was by far the best I have experienced... EVER! This young man definitely deserves a pay raise or at… Read Full Review

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Bigedmce's Response to Jimbo990's Review

Written on: 05/05/2015

Hey there!

That's great to hear, i'll make sure I pass this on!

Ride on!

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★★★★★

“Great customer service”

Written on: 20/04/2015 by MarioV (1 review written)

Spoke to a luvly lady, not only was she extremely patient listening to me moaning for however long it was but she also managed not just to calm me down but then in fact cheered me up to boot. Now that is what I call excellent customer service, and while doing all this she also managed to resolve my issues with no fuss whatsoever. This is extremely high praise as I have always experienced great customer service from the mce team but she exceeded my expectations and raised the bar representing… Read Full Review

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Bigedmce's Response to MarioV's Review

Written on: 21/04/2015

Hey Mario!

That's great, i'm going to pass this on - thanks for the review!

Ride on!

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Mariov's reply to Bigedmce's Comment

Written on: 21/04/2015

;) no probs Mate

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★★☆☆☆

“Emailing of documents”

Written on: 20/04/2015 by deanomac (1 review written)

Unable to pick up 1199 panigale as MCE did not once again email me my documents even though they were given 48 hours notice of transfer of motorcycle.There appears to be a problem for whatever reason getting your certificate and policy emailed and when you phone them it costs a clear fortune.Save yourself time and effort and go else where.I'll be saying good bye to MCE they're really not worth the hassle… Read Full Review

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Mce_Customer_Services's Response to deanomac's Review

Written on: 21/04/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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Andrewbt28's reply to Mce_Customer_Services's Comment

Written on: 23/04/2015

I am also waiting on my insurance documentation after 2 sets of "wait 48hours" and looking through my spam folders, they still have not arrived. I think it's a bit of slack drills saying as everything is sorted out online, yet the final product we have to wait to talk to someone in a call centre after 10 minutes on hold, and useless information about bsb rounds. I just want my insurance certificate!!

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Mce_Customer_Services's reply to Andrewbt28's Comment

Written on: 23/04/2015

Hello

I’m sorry to hear that you haven't receieved your policy documents. As from the email response above we strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously.

I look forward to hearing from you
Kind Regards
Nadine Stevenson
Customer Service Manager
MCE Insurance

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Deanomac's reply to Mce_Customer_Services's Comment

Written on: 24/04/2015

Not receiving your documentation has been a recurring practice with MCE.The club which i belong to have all had the same issues, really there's nothing to investigate,i simply can't get my documents and don't wish to spend anymore time or money on MCE,however,many thanks for your circular.

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★★★★★

“Excellent customer revice”

Written on: 20/04/2015

spoke to a lady  the other day to swap my insurance to a new bike. I rang on a Saturday so expected it to be mad busy, got through within 5 mins so was chuffed. She answered the phone in an upbeat positive manner and was genuinely helpful and cheerful throughout the call. It was great to get through to someone who gave multiple options due to having a great knowledge on their products. fantastic customer service! Couldn't fault my experience at all… Read Full Review

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