MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2736
78.9% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Fabulous service to hand”

Written on: 12/08/2016 by PGMB (1 review written)

Just a massive Thankyou to the agent, she made me feel important, very welcome as a customer of MCE, I in the future would gladly continue to be a customer of MCE, knowing that there are staff like her on the other end of the phone! As a company, you all should be very proud of her, I would not normally bother with reviews, but I feel this review was earned and justified! Again Thankyou for the lovely experience I had!… Read Full Review

Bigedmce's Response to PGMB's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Oops”

Written on: 12/08/2016 by Ogoshi (1 review written)

Took 2 policies out by mistake, rang mce no problem sorted instantly. Happy bunny… Read Full Review

Bigedmce's Response to Ogoshi's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic customer Service”

Written on: 12/08/2016 by adriengold (2 reviews written)

MCE Insurance offered the best priced quote around to cover my vehicle. It was really easy to set up and their 5 star rating gave me the confidence to use them. Customer Service, was very professional in setting up my insurance. Very quick and easy and I was very pleased with her assistance to such a degree that I would recommend MCE Insurance to everyone I know. A ***** Many thanks! … Read Full Review

Bigedmce's Response to adriengold's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Motor cycle insurance”

Written on: 11/08/2016 by Kevintheexile (1 review written)

I have just dealt with the agent to change my motorcycle insurance. It was a pleasure to speak with the young lady, not only was she very good at her job and very helpful but also seemed a very nice person, it was a pleasure to talk to her… Read Full Review

Bigedmce's Response to Kevintheexile's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Customer service review”

Written on: 11/08/2016 by Baz46 (1 review written)

The service received with my insurance equiries was friendly and efficient. A very helpful service… Read Full Review

Bigedmce's Response to Baz46's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great Customer service”

Written on: 11/08/2016 by Dominiqueo454 (1 review written)

Rang to get information and my job claims details . Requested everything to be sent through asap Requested details before This call Omg got everything within 15 minutes of ending the call . All documents in PDF Few more companies could do with customers service advisors like this one Big well done . And a great experience… Read Full Review

Bigedmce's Comment

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Bike Repairs Authorised at Last”

Written on: 10/08/2016 by jmbiss (1 review written)

I would to say a special thanks to a young lady in First Party Claims, employee code 4679, who, after weeks of my trying to expedite matters of repair to my bike with no success, managed to sort it in one call. I was truly impressed with her technique. She had not seen the case before and I had not spoken to her either before today. She instantly saw what the problem was, told me that she would call by the end of play and she did just that. She not only managed to resolve the situation… Read Full Review

Bigedmce's Response to jmbiss's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Stolen Scooter”

Written on: 10/08/2016 by Pakax (1 review written)

My Tmaxx was stolen in London in April. Logged a claim with MCE and everything from there went smoothly although it did take some time because I was traveling quite a lot during that time. MCE was very supportive. Once the claim assessment was done, I simply called then, talked to a charming lady by the name of Hollie (4773) who basically moved the claim to valuation and closing within minutes. Overall, very pleasant experience, outside of the fact that my scooter was stolen.... (!) I… Read Full Review

Bigedmce's Response to Pakax's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Very helpful”

Written on: 09/08/2016 by Fangzamillion (1 review written)

I was very pleased with the service I got from the insurance call handler at MCE today. Despite a very complicated situation where I needed to change my policy several times in quick succession the lady on the other and of the phone was polite patient and went the extra mile to get me the best deal. I wish all call center could be this good. I am motorcycle instructor and I will be recommending this company to my students in future.The only downside was that I was on hold for 30 minutes before… Read Full Review

Bigedmce's Response to Fangzamillion's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Saved the day ”

Written on: 09/08/2016 by Kieronfenn10 (1 review written)

I have had my ups and downs with MCE, not an insurance company I thought highly of until today. Due to unexpected circumstances, I ended up in a bit of trouble. Customer services has been commendable today. His knowledge and communication was exemplary. He has really managed to shine some light on a terrible 24hours. I can't thank him enough for all his help. I sell motorbikes for a living. EVERY new bike that goes out the door I get asked the same question....'where shall I go for insurance?'… Read Full Review

Bigedmce's Response to Kieronfenn10's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment

Bigedmce's Response to Kieronfenn10's Review

Written on: 18/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Customer service”

Written on: 09/08/2016 by fazer51 (1 review written)

I would like to say that i am 65 this year and your company is the best i have encountered for customer service. I have talked with two ladies in the last couple of days regarding my no claims bonus. the problem was sorted out very quickly and in a very polite and efficient way.. I would like to congratulate you on the standard of service that you have at MCE insurance.. Thanks again  … Read Full Review

Report this review
★★★★☆

“Very helpful”

Written on: 08/08/2016

Had an issue with a claim which wasn't settled the last time I called MCE which made me very frustrated when I had to call back! Though speaking to Hollie (employee code 4773) she was very proffesional and sorted out my issue there and then. I started the phone call feeling quite angry and ended it very satisfied having been dealt with efficiently and quickly. This has restored my faith with MCE. Many thanks… Read Full Review

Bigedmce's Comment

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great friendly service from telelphone agent Nichola...”

Written on: 08/08/2016 by adUnderwood87 (1 review written)

I dont often take the time to write online reviews, however my experience today with MCE insurance dealing with motorbike insurance and particularly their agent Nicki ( Nichola Kirkup ) means that I am taking the time to do so.. Basically just a really friendly down to earth lady with great service, sensible advice and swift action. Call centres experiences are generally poor, this was a great one !… Read Full Review

Bigedmce's Comment

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best”

Written on: 06/08/2016 by MeganHopkins (1 review written)

Spoke with an advisor, very helpful and got my insurance sorted mce is the place for insurance… Read Full Review

Bigedmce's Comment

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Absolutely ludicrous”

Written on: 06/08/2016 by Johnstonao336 (1 review written)

Took out insurance with them for my first year riding which was fine. Then I renew with them at a higher price. The second I renewed I thought I would have a look on a comparison website and found that MCE would of quoted me £250 cheaper if I done it through the comparison site so I phone up to hopefully get the insurance out at the much cheaper quote but they told me that I wasn't able to… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 08/08/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“poor customer service,takes days to get an answer to...”

Written on: 06/08/2016 by Ewingvw199 (1 review written)

poor customer service,takes days to get an answer to an email,not good enough in this day and age… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 08/08/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very quick navigation through to operative ...”

Written on: 05/08/2016 by robert100xx (1 review written)

Very quick navigation through to operative I.D.4878. Operative was cheerful, empathetic and proactive. He put me in the picture as to how my claim was progressing and expedited forwards suggesting likley progress… Read Full Review

Bigedmce's Response to robert100xx's Review

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer service ”

Written on: 04/08/2016 by Balaveera (1 review written)

Today I got my additional bike insurance with MCE bike insurance company and I was very impressed with the service given by their customer service executive, He was extremely helpful, It was just perfect for any biker , Competitive prices offered by MCE ! They are best in customer service , I will recommend them and the person I dealt with to my friends , All the best ! Cheers… Read Full Review

Bigedmce's Response to Balaveera's Review

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Added a bike on to my MCE policy”

Written on: 04/08/2016 by Smithy1966 (1 review written)

Terrific service from CM at MCE! Added a bike on to my policy in no time at all, and at an extremely reasonable cost. Happy friendly customer service makes what is usually quite a drag, fun. The only thing MCE could do is have an option on the phone menu system that mentions "add a bike to your existing policy" as I went through to the wrong department first… Read Full Review

Bigedmce's Response to Smithy1966's Review

Written on: 09/08/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Claim dealt with”

Written on: 02/08/2016

Initially the claim process was going well until I had to chase up the progress of the claim and was told I would be contacted of any issues or updates. This never happened. The final call I had made put me in contact with worker code number 4679 whom made the process happen pretty much over night and couldn't have been any more helpful if she tried. My experience of this frustrating claim process was made so much better as she managed to make things happen and contacted myself a number of… Read Full Review

Report this review
overview