MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
1916
80% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Saved £40”

Written on: 04/01/2016 by mark554 (1 review written)

Selected through Compare the Market site. Fully comp quote excluded protected no claims but it was well worth phoning and following through the quote with the protection added saving £40 on my renewal. Looking forward to my MCE policy holder pit lane walks at this years B.S.B.races… Read Full Review

Bigedmce's Response to mark554's Review

Written on: 15/01/2016

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★★★★★

“fast easy and cheap”

Written on: 04/01/2016 by lilcolesy (1 review written)

I found it fast easy and cheap to set up. Great cover for a great price. I have breakdown cover. Helmet and leather cover and it was still cheaper than other companies who wasn't offering any of that!!… Read Full Review

Bigedmce's Response to lilcolesy's Review

Written on: 15/01/2016

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★★★★★

“Cheap, easy & simple to get cover!”

Written on: 04/01/2016 by Leights78 (1 review written)

Found MCE on a comparison site & were cheapest with a good level of cover. Website was easy to navigate & the job was done in no time, confirmation & documents sent via email as requested. Very happy!… Read Full Review

Andimarsh's Response to Leights78's Review

Written on: 06/01/2016

How long did it take for your confirmation & documents to come through to your email? I'm still waiting for mine, it's been about 24hours now?
Thanks

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Leights78's reply to Andimarsh's Comment

Written on: 06/01/2016

Had confirmation email within 20min & an email to log on to gain access to my documents. Couldn't fault them really.

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Leights78's reply to Andimarsh's Comment

Written on: 06/01/2016

Had confirmation email within 20min & an email to log on to gain access to my documents. Couldn't fault them really.

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Leights78's reply to Andimarsh's Comment

Written on: 06/01/2016

Had confirmation email within 20min & an email to log on to gain access to my documents. Couldn't fault them really.

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Bigedmce's Response to Leights78's Review

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Answered difficult Questions thoroughly”

Written on: 04/01/2016 by chrishhh (1 review written)

She was really helpful going through a bunch of questions on my multi bike policy. She was also very thorough getting back to me … Read Full Review

Bigedmce's Response to chrishhh's Review

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Can't be beaten ”

Written on: 27/12/2015 by Shetlands (1 review written)

I bought my insurance for the third year running on my bike but am a bit anoyed at the way they send an email then you have to set up a password etc to see your documents it tells you just use your postcode and email but you have to create an account and password it was easier last two years when the policy documents were just an attachment now you have to log in to see the documents I don't like that part… Read Full Review

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★★★★★

“insurance for motorcycles”

Written on: 26/12/2015 by McKinley186 (1 review written)

amazing service the best quote and very easy to use the web site no one harassed me with lots of phone calls after words… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★☆☆

“very high admin charge and no documents sent”

Written on: 24/12/2015 by Mason1992 (1 review written)

I renewed my insurance with MCE. After 20 mins on the phone i was ready to kill myself. However I committed to renewing my insurance. The MCE advisor told me that the insurance premium was something like £220 and the admin charge was £110. I thought this admin charge was far too much. I have since had no papers/no email containing insurance documents. Overall not hugely impressed. Rather wished I had sorted it all out myself on a compare site… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 24/12/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Excellent service ”

Written on: 24/12/2015 by Milagros241 (1 review written)

Good friendly staff and good explanation, price not bad… Read Full Review

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Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Easy Qoute!”

Written on: 23/12/2015 by Janessaj140 (1 review written)

Went on The Bike Insurer and got several Quotes, MCE Where competitive so decided to go with them very easy process to pay and details including policy arrived soon after! Good overall service without having to go down the phone route! Well Done and Keep it up!… Read Full Review

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Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“fast and easy to use”

Written on: 23/12/2015 by Messiah113 (1 review written)

this service was very fast an easy to use witch i found very helpful and i would highly recomend… Read Full Review

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Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Overall Positive - Just Two Minor Issues to Consider”

Written on: 21/12/2015 by Antony68 (1 review written)

Overall a positive experience except for the following. 1. When phoning you, your automated message goes through a lengthy legal advice process then invited me to dial another number if I had dialled your premium rate number. This I did and then had to sit through the automated legal advice for a second time. The invitation to dial another number should be given first then the legal advice afterwards. 2. I don't consider myself hard of hearing but I really struggled to hear your agent over the… Read Full Review

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★★★★☆

“Disappointed on policy documentation”

Written on: 20/12/2015

After two emails and two phone calls I eventually received the correct insurance documents three weeks after I renewed my insurance with you.The first phone call,after failed email requests,returned documents with a finish date a day before the start date,last years receipt and last years breakdown cover.The second phone call all sorted on the spot and emailed straight to me while on the phone.A little bit disappointed this year.The staff who I dealt with seemed helpful enough but it was the… Read Full Review

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★★★★☆

“Brilliant For Younger Riders; Although sometimes expensive”

Written on: 19/12/2015 by MirandaMiller (1 review written)

Ive been using MCE on and off for over 5 years, Ive had to invoke a policy with them once and honestly it was a royal pain in the back side. My biggest issue with MCE is their call centre - namely the automated service that rings you nearly 10 times a day to try and sell you something. -As for as im concerned if I wanted any extra's they should of given me the option to buy that at the time of purchase. Overall I would recommend MCE for cheapness and easy set-up but as for general customer… Read Full Review

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★★★★☆

“GOOD COSTUMER SERVICE he did a good job keep it up you...”

Written on: 19/12/2015 by Dunn286 (1 review written)

GOOD COSTUMER SERVICE he did a good job keep it up you could do with lowering the price a bit though :)… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Jarek Morka”

Written on: 18/12/2015 by Connell141 (1 review written)

Servis is very good help me to not only close me case and open they help me to understand all ruls Mr Jarek Morka he was very nice ,not only helped me but I was worried about my health.Certainly there my car insurance and recommend to friends thank you very much for your help… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Very Good Service”

Written on: 18/12/2015 by Roachapproach (1 review written)

The main thing I like about this insurance company was the friendly and understanding attitude that I received when sorting out my insurance, there wasn't a negative thing about it and I would recommend to friends and family in the future… Read Full Review

Bigedmce's Response to Roachapproach's Review

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Top guys no messing look after bikers happy Christmas xx”

Written on: 18/12/2015 by ZacheryMurray346 (1 review written)

Top guys no messing look after bikers happy Christmas xx… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Very good price”

Written on: 18/12/2015 by Castroiu305 (1 review written)

Went on comparison website to insure my bike and mce was cheapest quote, nice easy transaction… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Worst customer service ever for a long standing customer”

Written on: 17/12/2015 by TrentonKeene401 (1 review written)

I have been with MCE for over 8 years and have never had to invoke my policy. Due to a halfwit knocking me off last week I had invoke my policy and consequently arrange for my bike to be collected and a replacement bike issued. Replacement bike turned up and it was empty so had to put a full tank of gas in it. Bike was dangerous as it stuttered in 1st and 2nd gears so tried to call to get the replacement bike replaced. Transferred 6 times then cut off. Called straight back and transferred 5… Read Full Review

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★★★★★

“Easy and straighforward”

Written on: 17/12/2015 by 324Patterson (1 review written)

The adviser was very friendly and my change of bike was done speedily and with no probelms, thank you Bruce Strachan… Read Full Review

Bigedmce's Comment

Written on: 15/01/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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