MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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★★★★★

“Great!!!!!!!!!!!!!!!!”

Written on: 23/05/2014 by Higginsda281 (1 review written)

After contacting Mce with an issue regarding details on my insurance documents I was greeted with a quick response and a kind and warm manner from a personal advisor. Manner was dealt with withing 45seconds and couldnt be happier! Recommend 5*!!! Well done MCE and personal advisor your doing great!!!… Read Full Review

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Bigedmce's Comment

Written on: 27/05/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“MCE Motorcycle Insurance”

Written on: 22/05/2014 by zrKennedy179 (1 review written)

I have been insured for my Yamaha motorcycle with MCE for the past 12 months and I recently received a letter offering insurance renewal with them. As advised I phoned the number given and my call was answered immediately (no need for classical music to be playing). The person who answered the call quickly went through my details to ensure that they were still correct and in about 1 minute had established a renewal price for 12 months to include my details and the cover with options as I… Read Full Review

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Bigedmce's Comment

Written on: 27/05/2014

Hi there,

We're all about getting you guys out on your bikes as soon as possible! Glad to hear you had a good experience!

Ride on!

Big Ed

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★★★★★

“Fantastic customer service”

Written on: 22/05/2014 by kreynolds (1 review written)

My 20 year old son is upgrading from a 600cc bike to 1000cc superbike. He has been riding since he was 16yrs old and has had a full uk bike licence for 2 years with 4 years NCB. The only insurance we could find that he could afford was third party and that was coming out at about £300-£400 with a £900 excess. WE spoke to MCE because they are his current insurer and they were finding it difficult to find an underwriter who would cover him. A day or two later in the evening I had a phone… Read Full Review

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Bigedmce's Response to kreynolds's Review

Written on: 27/05/2014

Hi there,

Glad to hear we got your son sorted! We're all about going that extra mile to give you guys the best experience!

Ride on!

Big Ed

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★★★★☆

“policy adjustment”

Written on: 22/05/2014 by gzLancaster84 (1 review written)

i needed to add to my policy the price and explanation were very good and i was able to make the amendment.. I also wanted to add my son to my policy as named driver but due to the fact that he is still under 25 the premium would have been 230 additional to my policy this is more than i paid for a year he has longer no claims than i have it seems that the under 25s still get hit hardest… Read Full Review

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Bigedmce's Comment

Written on: 22/05/2014

Sorry to hear the premium was high for adding your son on!

But thank you for the review.

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★★★★★

“MCE Insurance Customer Service”

Written on: 21/05/2014

I would like to say a big thank you to MCE customer service team for providing a most helpful and professional service in getting my motorcycle insurance cover sorted… Read Full Review

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Bigedmce's Comment

Written on: 21/05/2014

I will let Customer Service know,

Cheers for the review!

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★★★★★

“Dee higginbottom”

Written on: 21/05/2014 by Paddy80 (1 review written)

Ask for Dee when your ringing she is polite an resolves your issue very quickly… Read Full Review

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Bigedmce's Response to Paddy80's Review

Written on: 21/05/2014

I will let Dee know.

Thanks for taking your time to write a review about her!

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★★★★★

“Good service, very helpfull”

Written on: 21/05/2014

Quick response, helpfull… Read Full Review

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Bigedmce's Comment

Written on: 21/05/2014

Good to hear we were helpful and quick, it's what we're here for.

Thanks for the review!

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★★★★★

“Made my day”

Written on: 20/05/2014 by Brmhall (1 review written)

Changed my bike insurance today from my old blade to my new speed triple, I was not looking forward to the experience; but to my surprise I had a great chat with a top bloke made my day… Read Full Review

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Bigedmce's Response to Brmhall's Review

Written on: 21/05/2014

Glad to hear it!

Now get out and enjoy your new bike!

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★★★★★

“Address Update”

Written on: 20/05/2014 by NeilWo1 (1 review written)

Although there was a small admin charge for updating my address details the Customer Service representative 'Dee' was excellent. Well done Dee fully appreciate your professionalism, understanding and quick reliable service… Read Full Review

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Bigedmce's Response to NeilWo1's Review

Written on: 20/05/2014

Thanks for the review,

I will let Dee know!

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★★★★★

“Very excylent customer service ”

Written on: 19/05/2014

I was calling regarding changing my policy from business Insurence to personal insurance. In this case mce gave me the best offer and their customer service was outstanding, excilent and superb. I will give all the credit to the man who was dealing with me. His customer is really good and make the customer happy and try to give most of the knowledge about policy… Read Full Review

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Bigedmce's Comment

Written on: 27/05/2014

Hi there,

Glad to hear you had a good experience!

Ride on!

Big Ed

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★★★★★

“exellent ,helpful,and so freindly”

Written on: 19/05/2014 by headstock (1 review written)

well what can I say it was explained really expertly and in simple terms,well done about time people would certainly encourage friends and family to use this company,well done and a big thank you… Read Full Review

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Bigedmce's Response to headstock's Review

Written on: 20/05/2014

Glad to hear it

Thanks for your review.

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★★★★★

“Excellent assistance over the telephone”

Written on: 19/05/2014 by flyinghigh (1 review written)

Thank you very much for arranging my insurance on my new Bike and for canceling the policy on the one that I sold. It was a pleasure to have a conversation with you, not just about insurance but that added human interest factor. It is clear that you enjoy your job and this comes through in your conversation. I mentioned that I was at Oulton Park BSB which is where I met you as you were one of the team organising the Pillion Rides. I felt that I was very privileged to be selected for the… Read Full Review

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Bigedmce's Response to flyinghigh's Review

Written on: 19/05/2014

Great to hear you had a good time at Oulton!

And i will let the Customer Service team know they're doing a good job.

Enjoy the new bike!!

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★★★★★

“Friendly and efficient service”

Written on: 16/05/2014 by SteveJeff (1 review written)

I have just renewed my Bike insurance with MCE for a 3rd time as part of a change of bike. I spoke to Dee Higginbottom and was very impressed with both the service I received and knowledgeable way she worked through to get me the cheapest option with the best cover. I was again impressed when I received a phone call on the day that my policy changed over to ensure everything had run smoothly and that I had purchased the new bike. The personal approach and care made it a positive and memorable… Read Full Review

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Bigedmce's Response to SteveJeff's Review

Written on: 19/05/2014

Great to hear,

I'll give her a shout and let her know!

Glad to hear you've insured with us again, enjoy the change of bike.

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★★★★★

“Fantastic customer service”

Written on: 16/05/2014

I was lucky enough to be dealt with by a gentleman when I rang the other day with some concerns about my policy. What a really nice chap, he sorted my issues very quickly, he was friendly and helpful but always professional, a real credit to your Customer services, Thank you… Read Full Review

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Bigedmce's Comment

Written on: 19/05/2014

I will let customer service know thanks.

Glad everything was sorted!

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★★★★★

“Excellent customer service and was left very happy”

Written on: 15/05/2014 by Cspencer2655 (1 review written)

Today I phoned up to renew my bike insurance. I spoke to Adam Steele and straight away I felt happy with the service. He was very patient and helpful whilst I was getting my details together which I didn't pre organise before I rang. He got me a great quote and I went ahead with it. He helped me understand other services that were offered to mce customers. It was a pleasure. Thank you very much Adam Steele and mce bike insurance :)… Read Full Review

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Bigedmce's Response to Cspencer2655's Review

Written on: 16/05/2014

Hi there,

Glad to hear Adam got you sorted! I will let him know you had a good experience!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great Customer Service”

Written on: 14/05/2014 by nqBentley64 (1 review written)

Called and spoke to Carl Montgomery (Customer Service) as i had an amendment to make as info was missing off my policy. Long story short the man was more than helpful and went over and above to get my issues sorted and i wish all call centres were as well trained as this man a credit to your company.. Good work you deserve a raise :)… Read Full Review

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Bigedmce's Comment

Written on: 15/05/2014

Hi there,

Glad to hear Carl got you sorted! I will let him know you were happy!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Professional helpful polite”

Written on: 14/05/2014 by Samara267 (1 review written)

Callum Burvill dealt with my request today for something to be done immediately rather than 72hours. He dealt with it speedily professionally and as promised. A pleasure to do business with a young man who obviously takes customer service seriously… Read Full Review

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Bigedmce's Comment

Written on: 14/05/2014

Hi there,

We're all about getting you guys back on your bikes as quick as possible!

Ride on!

Big Ed

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★★★★★

“Customer service from MCE Insurance”

Written on: 13/05/2014 by Nimisha_p87 (1 review written)

The advisor helped me amend my policy, he had been a fantastic help, made everything clear for me, spent time asking if I understood my policy changes. I would 100% recommend MCE and the advisor to any customer, you will not be disappointed with the extreme high level of help given by him! Brilliant service. Thank you… Read Full Review

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Bigedmce's Response to Nimisha_p87's Review

Written on: 14/05/2014

Hi there!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Motorcycle Insurance renewal”

Written on: 12/05/2014 by tez737 (1 review written)

Brilliant service, I renewed my motorbike insurance and added another bike I was very happy how simple this was, all key elements were carefully explained to me. The member of staff was very friendly and helpful, the insurance was exactly what I wanted, it covered all my needs. The breakdown cover was exceptionally good, European cover was included all my needs were met, the premium was very reasonable for what I received. I have no complaints they was nothing I particularly didn't like. On the… Read Full Review

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Bigedmce's Response to tez737's Review

Written on: 13/05/2014

Hi Tez,

Thanks for the kind words and glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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Tez737's reply to Bigedmce's Comment

Written on: 13/05/2014

Thanks Ed,

Only to happy to accommodate your service.

Tez.

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★★★☆☆

“change of address charges!”

Written on: 12/05/2014 by Kathleenw220 (1 review written)

I was quite happy with MCE until I had to change my address. Charged me 17 quid 'administration charges' for the privilege (all my and my wife's other insurance providers did this free). The guy on the phone get me on hold for ages and I had to endure recorded messages. When he finally came back he kept me on the phone while he went through a script that they obviously use to keep you on the phone for as long as they can at 10p per minute. All this with just 2 months left to run on the policy… Read Full Review

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Mce_Customer_Services's Comment

Written on: 17/05/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie and we will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Amy

Customer Service Team Manager
MCE Insurance

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