MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
3135
80.2% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“The best gentleman I have ever spoken with!”

Written on: 03/06/2017 by TaiGeXMark (1 review written)

They has gone above and beyond his role, absolutely fantastic customer service will high recommend him to my friends with MCE - Please do me a favour and buy this man coffee for a week and if you contact me I will happily pay! Fantastic… Read Full Review

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Written on: 05/06/2017

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★★★★★

“realy good service ”

Written on: 02/06/2017 by lpking (1 review written)

I had my bike stolen and they said they wont pay out I spoke to a really nice lady code 4789 she dealt with the case from start to finish I was not nice to her at all at first because she told me the bad news 4789 was brilliant from start to finish I did say sorry to 4789 for the way I spoke to her she told me what to do and was really helpful anyway I did get my pay out in the end thank you 4789 she dealt with me so professionally and I was not nice to her at all 4789 took a lot of stick from… Read Full Review

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Written on: 05/06/2017

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★★★★★

“smooth cancellation of policy”

Written on: 02/06/2017

A very smooth transaction with somebody with superb communication skills in spoken English. My no claims proof arrived as promised… Read Full Review

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Written on: 05/06/2017

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★★★★★

“MCE Motorbike Insurance Claim”

Written on: 01/06/2017 by kerry.ward (1 review written)

Would just like to say thankyou to the person I dealt with First Party Claims at MCE insurance for sorting out my claim, first class service, answered emails and call promptly Thankyou for your help Kind Regards … Read Full Review

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★★★★☆

“Thank you for hassle free insurance renewal”

Written on: 01/06/2017 by SaraHahaha (1 review written)

Very friendly and knowledgeable. Answered all my questions with the right amount of detail without using jargon. Insurance provided for my needs Thank you… Read Full Review

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★★★★★

“My new Ninja”

Written on: 01/06/2017 by NinjaRon (1 review written)

I contacted MCE to change my motorcycle details as I had purchased a new bike. I was put through to Matteo. She was very helpful and polite and explained everything I had to do to complete the documentation very clearly. The process was painless due to the polite telephone manner she has and I completed the call happy and content that everything was being taken care off… Read Full Review

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★★★★★

“Thanks Kelly W! You were great”

Written on: 31/05/2017 by HYLReviewer (1 review written)

the person I dealt with at MCE was super nice and helped me sort out a odd problem with trying to upgrade my insurance and swap over to a new bike. She took the time to try to connect me to the previous customer service exec so that I wouldn't have to go over the details again, but he wasn't available so she helped me start over. She soon discovered the reason after all, and went through some previous quotes to correct the issues there too to ensure that I was happy with the quote I received… Read Full Review

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★★★★★

“Great customer service”

Written on: 31/05/2017 by jamesbrowning12345678 (1 review written)

I would just like to leave a review of the great service i received after calling MCE insurance. The girl i spoke to was friendly and very helpful on the phone and sent proof of my no claims discount which i needed for my new insurer. I still have an existing policy with MCE and will not hesitate to use them again in the future… Read Full Review

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★★★★★

“Extra helpful and polite staff.”

Written on: 30/05/2017 by 282Glover (1 review written)

If you want to staff your call centre with enthusiastic, polite and helpful staff (even on a Bank Holiday) you need your staff to be like the person I dealt with. Was only a quick call, nothing out of the ordinary but the person I dealt with made me feel like nothing was too much trouble and that Id qualified as Special Customer for the Day treatment. First class job, keep up the high standards!… Read Full Review

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★★★★★

“Very Good this time”

Written on: 30/05/2017 by WayBlack (2 reviews written)

I had a very tricky issue that I thought was going to take forever to resolve so based on this occasion 5*. the person I dealt with did a great job quickly and efficiently, and followed up each time by confirming in writing what she had done....a very refreshing change. Dealt with MCN for many years, would normally give them 3 maybe 4*, so very well done to the person I dealt with. … Read Full Review

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★★★★★

“Great Service, nice people”

Written on: 30/05/2017

Both the people I dealt with were extremely helpful and made the whole process easy and the quote was great… Read Full Review

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Written on: 05/06/2017

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★★☆☆☆

“Poor Policy but excellent customer relations operative”

Written on: 30/05/2017 by 466Choate (1 review written)

I found out that my insurance change from a 1000CC sportsbike down to a Royal Enfield 500 a drop of 91 bhp from 108 to 17 on the electra bullet Royal Enfield would cost me an extra 67 pounds. Mad or what ? When I asked what I would get back if I cancelled my insurance I would receive the princely sum of 14 pounds after only a months insurance from 151 pounds, hmm bit steep a drop do you not think ? On the positive side though. The very kind and understanding Customer relations phone person did… Read Full Review

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★★★★★

“Excellent assistance receivd from (MCE)Kerry Redman ”

Written on: 27/05/2017 by omMyers358 (1 review written)

My new policy documents were received this evening which led to a series of questions from me and clarification from MCE. My call was thankfully taken by the person I dealt with who sorted things out very quickly and efficiently. Once again I thank her for her assitance. Great service MCE. … Read Full Review

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★★★★★

“Fatastic customer support dayle ”

Written on: 26/05/2017 by Daverob2017 (1 review written)

customer advisor AA stars More STAFF need training like this lad cheers dayle… Read Full Review

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★★★★☆

“Customer service Hazel”

Written on: 26/05/2017 by Harleydavidson1965 (1 review written)

I had an amazing chat with the person I dealt with this evening. It was to do with my new bike that I wish to insure. She was insight Dul and accommodating with all my needs. Help full and when she said that she would get back too me ! That is exactly what she did. So I'm happy with the service I have received. To the person I dealt with thank you too. For being understanding. There wasn't nothing I didn't like about the service… Read Full Review

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★★★★★

“Thanks!”

Written on: 26/05/2017

Many thanks to the person I dealt with for your service and professionalism in amending my Insurance policy when I changed my motorcycle. Friendly and most efficient!… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/05/2017 by 145Hudson (1 review written)

I decided to go with mce to insure my first big bike from the strength of their reviews, and I've not been disappointed. I have had the occasion to speak to their customer service team twice since taking out my policy (correcting a couple of my mistakes!) and they have been so helpful. Spoke to Dayle today and he was able to correct the problem swiftly and efficiently and I put the phone down thinking I've spoken to an actual person! On both occasions I have not had to wait more than a minute… Read Full Review

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★★★★★

“Important Information Corrected”

Written on: 24/05/2017

I had called earlier and spoke to a MCE Customer Service Assistant. I had informed the Assistant that I had not received my Insurance Package for my bike. I gave her all the information I was asked to give including spelling my email address, I was informed that my package would be sent straight away. I called back almost an hour later to find out what was happening with my package, I managed to speak to a lady this time round. She took my details again but informed me that the surname for… Read Full Review

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★★★★★

“Spoke to the person I dealt with and she was very...”

Written on: 24/05/2017 by 303Delaney (1 review written)

Spoke to the person I dealt with and she was very helpful solved the issue I was having with receiving my documents by email thanks… Read Full Review

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Written on: 24/05/2017

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★★★★★

“ the profesional”

Written on: 23/05/2017 by Chelseae307 (1 review written)

spoke to a lady today to get my documents re-emailed to as I had lost them. She was very polite and helpful and a pleasure to talk to… Read Full Review

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Written on: 24/05/2017

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