MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2798
79% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“A1 Service”

Written on: 17/09/2016 by binangonandunit (1 review written)

Had a query about my bike insurance... Phoned MCE and spoke to a polite and helpful consultant (Louie) who checked and confirmed the details for me, and also sent me an email with the info on. Nice to speak to someone who is helpful and knowledgeable when you need them. Cheers MCE… Read Full Review

Bigedmce's Response to binangonandunit's Review

Written on: 21/09/2016

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★★★★★

“Professional and polite advisors”

Written on: 15/09/2016 by Larsen496 (1 review written)

The advisor Lulasz Garczynski was very helpfull, concern and a professional to whole extent of the word, to tell you the truth, am considering cancelling my new policy and coming back to MCE INSURANCE. Thanks a lot… Read Full Review

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Written on: 21/09/2016

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★★★★★

“Thank you for your Help”

Written on: 15/09/2016 by MatildaRafferty (1 review written)

Very good service, polite and very helpful, friendly & couldn't get any better, just what you need from a real person so Thank you very much!… Read Full Review

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Written on: 21/09/2016

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★★★☆☆

“Renewal Cost”

Written on: 15/09/2016 by Young334 (1 review written)

Customer service was ok but ,£100 increase in price since last year also £750 excess ,, do yourself a favour & shop around… Read Full Review

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★★★★★

“Very happy with mce , she was very helpful and...”

Written on: 14/09/2016 by IsaiasSuarez (1 review written)

Very happy with mce , she was very helpful and friendly. Highly recommended… Read Full Review

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Written on: 14/09/2016

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★★★★★

“great value motorcycle insurance”

Written on: 13/09/2016 by KEVINBELL72 (1 review written)

amount your covered for the price given is great value for money would recommend it again only one slight problem with them is they didnt send a new quote for following year I think you must have to phone after year is up,but overall very happy with service thanks… Read Full Review

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Written on: 14/09/2016

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★☆☆☆☆

“Ridiculous that you can't mention staff names, as...”

Written on: 13/09/2016

Ridiculous that you can't mention staff names, as after a nightmare to get through, and been cut off, this lady went over and above to help me. An asset to someone, clearly needs a new employer!… Read Full Review

Mce_Customer_Services's Comment

Written on: 14/09/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan . I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Michael Sullivan

Customer Service Manager
MCE Insurance

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★★★☆☆

“Good service and helpful ”

Written on: 13/09/2016 by Jordynm438 (1 review written)

Good service,but they can improve to be much better services for a costumer… Read Full Review

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Written on: 14/09/2016

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★☆☆☆☆

“Cancellation”

Written on: 12/09/2016 by Chrishatesmce (1 review written)

Avoid this company ! Took out a policy last month for £141 paid in full , cancelled policy today received £14.50 refund This company is a joke lady on the phone said if i had paid by installments id have been better off and only lost £40 so id be £85 better off they are a joke, do not insure here i have never had a good experience with them pay a little more and get real cover… Read Full Review

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★★★★★

“Great costumer service ”

Written on: 12/09/2016 by DeanR96 (1 review written)

I needed to find out how many miles where left on my policy for a trip that i have coming up; I spoke to a lady who was fantastic. Really helpful and you could hear her smiling though the phone. It's not an easy job, and she does it very professionally. A real asset to the company… Read Full Review

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Written on: 14/09/2016

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★★★★★

“efficiency of MCE”

Written on: 11/09/2016 by kieronbridges (1 review written)

Abbie at MCE dealt with my question with great efficiency. The question was resolved quickly and promptly with the result being with me via email while still on the phone. Thank you. I would recommend them to family and friends who require insurance… Read Full Review

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Written on: 14/09/2016

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★★★★★

“first class customer service ”

Written on: 10/09/2016 by martinwreid (1 review written)

would like to say positive attitude from customer service a real plesure to deal with quick and effient… Read Full Review

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Written on: 14/09/2016

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★★★★★

“Easy change over from one bike to another.”

Written on: 08/09/2016 by tommo900 (1 review written)

So easy and fast to change insurance from one bike to another, S.G.the person who dealt with my enquiry was very professional, friendly and efficient, I would recommend MCE Insurance to everybody… Read Full Review

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Written on: 09/09/2016

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★☆☆☆☆

“Service”

Written on: 08/09/2016

Such a difficult company to communicate with, average 5 mins recorded nonsense before joining a queue to speak to a human, after another 5 mins without reply gave up. This happened 3 times this week! Policy renewal quote 32% increase without reason, on-line quote(s) lower but with double XS + (£1500)!!!Bonkers. Tried chat line online 3 times, never connected just said no agent available. Sent an email asking for renewal docs to read thro' finally got a call saying MCE won't send out docs… Read Full Review

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★★★★★

“Friendly, helpful and professional”

Written on: 08/09/2016 by CaioHinkenickel (2 reviews written)

After suffering an accident earlier in the day, I now had the dreadful obligation to notify my insurance company of what had happened, even if I were still under medication from the hospital or suffering from my injuries. What I feared was going to be a dreadful experience soon turned out to be quite a friendly and helpful conversation with a gentleman. I usually get their name and employee number in the beginning of every phone call in case something happens to the call I can find out who i'm… Read Full Review

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Written on: 09/09/2016

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★★★★☆

“Customer Service”

Written on: 06/09/2016 by tasha22 (1 review written)

I rang the company for proof of no claims bonus and was spoken to by a Customer Service representative from MCE insurance. He told me that he would e-mail me directly the details which he did very promptly. This was a very good and efficent servie… Read Full Review

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Written on: 09/09/2016

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★★★★★

“top insurance company ”

Written on: 06/09/2016

Rang mce yesterday and spoke to Charlene about switching my bike insurance over to my new bike could not be more helpful and value for money great team keep up the good work… Read Full Review

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Written on: 09/09/2016

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★★★★★

“Great service ”

Written on: 05/09/2016 by Zippyflynn (1 review written)

I was very happy with the way I was dealt with.She was very helpful and polite.she did not hesitate to deal with my problem and resolved certain issues without much questioning. She was such a helpful lady and would definitely like to deal with the lady on all my calls as she was good at her job and happy to help with a bubbly personality which doesn't come often. Thank you :)… Read Full Review

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Written on: 09/09/2016

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★★★★★

“fantastic customer service ”

Written on: 05/09/2016 by jakeyboy47 (1 review written)

The agent at mce motor insurance was a fantastic help. He talked through everything, and made the phone experience a lot more enjoyable. I'd reccomend mce to any driver out there, any queries are dealt with ,the staf are friendly and make ypu feel at ease unlike other insurance companies. Thanks again for all of his help… Read Full Review

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Written on: 09/09/2016

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★★★★★

“Great Service Thank you”

Written on: 05/09/2016 by JadaAlvarado345 (1 review written)

Had a bike added to my existing policy, great deal thank you, your customer advice was great, top marks to Charlene Chapman… Read Full Review

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Written on: 09/09/2016

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I'm glad we were able to get you sorted, thanks for the review!

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