MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
1916
80% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★☆☆

“Very helpful girl shocking admin fees.”

Written on: 08/10/2015 by Graemes748 (1 review written)

I found the overall experience good and the adviser, was a pleasure to deal with. However I find it shocking that it costs £40 admin free to when I change my bikes even after being a customer for years. My friend insurers Charge a more realistic price of £16. Really disappointed in having to face paying this amount for basically providing a service that you would expect to be included or at least more realistically bias. … Read Full Review

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★★★☆☆

“Renewing a policy”

Written on: 08/10/2015 by 164Daly (1 review written)

My policy ran out in July but i wasnt notified, nearly got me into trouble if i hadnt checked. On calling through, was sorted quite quickly, excess levels were high and track day cover wasnt required - would have preferred a cheaper quote. Otherwise ok and the operator was helpful… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“MCE Help and Advice”

Written on: 08/10/2015 by myChurch216 (1 review written)

MCE understood my motorcycle insurance requirements they supplied quotes quickly and clearly for me to make the final decision… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Private Client Renewal”

Written on: 08/10/2015 by Landinm403 (1 review written)

Roy Knight from Weymouth, Dorset DT3 6LG Loyal MCE customer I expected a lower premium this year as all my details remained the same,except bike values have of course have come down, no points,claims etc. However, James Clarke was his usual friendly helpful self and no qualms about dealing with him. If premium remains at this level next year I will have to look elsewhere sadly… Read Full Review

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★★★★★

“Excellent, professional and very knowledgeable ”

Written on: 08/10/2015

This was my first experience of doing business with MCE and I can say this will hopefully not be my last. the person I dealt with was so helpful and knowledgeable being a biker himself and guided me so expertly through the whole process of my change of insurance provider. I would not hesitate recommending MCE to anyone wanting motorcycle insurance particularly wihen they employ people like him to guide you through the whole process. Thanks… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Extremely helpful staff and very polite!”

Written on: 07/10/2015 by marlonmorgan (1 review written)

After buying a bike, mce came up the cheapest with the best benefits included. The dealer that sold me the bike gave me an incorrect digit in the reg. I put the reg in and got a quote, paid the premium and got the policy straight away. I checked the details and the bike details were correct for the reg I was given but not for the bike I purchased. After sorting the problem with the dealer, mce could not be more helpful. I even got a refund for the difference in premium! All in all, a… Read Full Review

Bigedmce's Response to marlonmorgan's Review

Written on: 26/10/2015

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“poor customer service”

Written on: 06/10/2015 by tonyshan (1 review written)

ringing from Ireland to get a quote it took at least three mins of incomprehensible gibberish before I finally talked to a real person. The noise level in the background was such that I repeatedly had to ask the, very bored disinterested, girl to repeat herself (ever hear of soundproofing in call centers?). She asked me the same questions at least twice, seeming to not listen to my answers, and then when I accecpted the quote, went into an extended monotony of terms/conditions none of which I… Read Full Review

Mce_Insurance_Customer_Services's Response to tonyshan's Review

Written on: 07/10/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★☆☆☆

“Price changes overnight ”

Written on: 06/10/2015 by les1974 (1 review written)

Rang last week sorted a good price and deal a member of staff was going to ring back the next day I was unable to take the call so rang back thay then had no record of the policy and quote 3 calls later and it's going up by £60 with a 750 excess a lot more than last time not good plus the cost of all the calls at 10 to 15 mins trying to sort things out… Read Full Review

Mce_Insurance_Customer_Services's Response to les1974's Review

Written on: 07/10/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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Les1974's reply to Mce_Insurance_Customer_Services's Comment

Written on: 14/10/2015

Hi I have sent you mail but still have not had a reply

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★★★★★

“Great friendly and helpful service”

Written on: 06/10/2015 by PaisleyMcNamara (1 review written)

I found the person I dealt with at MCE very friendly, professional and most importantly helpful in the full sense of the word in dealing with my motorbike insurance update. She made the telephone call experience as painless as possible!! Well done to her!! keep up the high standards that you have set yourself… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“happy”

Written on: 06/10/2015 by ArabellaPatton (1 review written)

very quick over the telephone sorted my needs with no hassle lots of free extras but marked only 4 stars as rather than track day insurance I would prefer a discount or a choice fast and helpful service… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“phone call”

Written on: 05/10/2015 by Katrina275 (1 review written)

the person I spoke to on the phone was very helpful. he managed to get me a discount on the original price. the policy was by far the best on the comparison web site not the cheepest… Read Full Review

Charliewdb's Comment

Written on: 05/10/2015

The Lady I spoke to was friendly and very professional, I looked on-line through a comparison website, and MCE were by far the best for the money, and I got some discount, thanks MCE

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Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Fast, easy and competetive ”

Written on: 05/10/2015 by Monroe57 (1 review written)

I have tried lots of online quotes but to no avail, MCE was quick and easy, I would definitely recommend them… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Quick to get cover, very simple process”

Written on: 05/10/2015

Having previously been insured with Axa, through Adrian Flux - I have to say that setting up this policy was a breeze! I always use Go Compare and did this time. MCE came up as the cheapest that included helmets and leathers and also breakdown cover. Adrian flux wanted photos of the bike in its chain, and of the garage where the bike is stored, and just loads of other nonsense - and when you spoke to them, they were like sales prevention officers! MCE was a doddle, I had cover in place in a… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Changes to existing policy ”

Written on: 05/10/2015 by Gordon134 (1 review written)

Fast service, hassle free. Would recommend to everyone. Thanks to RachelBurke :-)… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Confused ,not half ”

Written on: 04/10/2015 by 438Pruitt (1 review written)

The quote via the phone was over £100 more than was on confused.com! No explanation given. Strange. Obviously took the on line quote. Second time round with MCE and no issues. Helpful on the phone, quick to send the documents as a PDF and you are given a portal to access your documents… Read Full Review

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★★★★★

“Best offer about”

Written on: 04/10/2015 by Clark148 (1 review written)

best value for money breakdown , personal accident, helmet leather cover , ride someone else's bike 3rd party and EU cover, still cheaper than all the other big names out there. east to understand and complete on line, email came straight away printed off and sorted for the rest of the year !!!… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★☆☆☆☆

“Best price but I hope I never need their service as...”

Written on: 04/10/2015 by Keating98 (1 review written)

Best price but I hope I never need their service as they are shocking when dealing over the phone!… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 04/10/2015

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards

Nadine Stevenson
Customer Service Manager
MCE Insurance

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★★★★★

“Great Value”

Written on: 03/10/2015 by klLee189 (1 review written)

Just Brought My Friends Honda Fire-blade,Not had a bike for about 10 yrs only rode an Yamaha Xmax 250 for 3 months to get the feel again,MCE were 100% the best price Comprehensive without all the doubts if's Butt's and Maybe's great service, Defiantly recommend MCE to anyone who's had a break from biking and would like to return to it… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Customer Service ”

Written on: 03/10/2015 by cazie1970 (1 review written)

I have had some personal issues to deal with which affected the payments on my sons insurance which lead to him having a late payment charge put on the initial amount for 3 months running. On 3/10/15 I spoke to one of the customer Care team  who I found to be so polite more than helpful and very understanding to my situation and somebody who I feel should be truly recognised for her professionalism towards customers, Thank you to the person I dealt with for being truly understanding… Read Full Review

Bigedmce's Response to cazie1970's Review

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Excellent value for money”

Written on: 03/10/2015 by HarperParker14 (1 review written)

Excellent value for money… Read Full Review

Bigedmce's Comment

Written on: 26/10/2015

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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