MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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  • Value For Money

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★★★★★

“Brilliant Service”

Written on: 28/02/2014 by barnadierb (1 review written)

THere's not much for me to say, a very efficient and polite service dealing with James. Very happy with the price, overall it's been by far the most pleasant dealing i've ever had with an insurance company,and from my experience with them so far i'll definitely be recommending them… Read Full Review

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Bigedmce's Response to barnadierb's Review

Written on: 03/03/2014

Hey there,

Thanks for the kind words!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Mce quad insurance”

Written on: 28/02/2014 by 298Campbell (1 review written)

I had been really struggling to obtain quad bike insurance especially including business use. M&e were one of the very few that offered a quote, and the only one to offer an affordable quote for this use. The advisor was particularly helpful in providing an affordable policy to suit my requirements. Would definately recommend… Read Full Review

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Bigedmce's Comment

Written on: 03/03/2014

Hi there,

Glad to hear we got your Quad sorted! Have fun!

Big Ed

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★★★★★

“great service”

Written on: 28/02/2014 by s.lumpy (1 review written)

I was very satisfied with the advice i received from marcus. He found me the best insurance for my needs. Will definatley recommend mca… Read Full Review

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Bigedmce's Response to s.lumpy's Review

Written on: 03/03/2014

Hi there,

Glad to hear we got you sorted! Now get out and enjoy that bike!

Big Ed

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★★★★★

“firs class service”

Written on: 27/02/2014 by john.m. (1 review written)

Just renewed my motorcycle insurance policy, asked For the details to be e-mailed to me, which they were, couple of weeks After decided to ask for my details to be given to me in paper form,phoned up MCE , told them what I was after, expecting to pay an admin fee ,the female mce colleague not Only handled my query quickly and efficiently , but also told me there would be no charge For the paperwork , best quote for my Blackbird, and fantastic after service , that's what you call A win win… Read Full Review

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Bigedmce's Response to john.m.'s Review

Written on: 28/02/2014

Hi John,

Thanks for the kind words! We're all about getting you guys sorted and out on your bikes!

Ride on!

Big Ed

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★★★★★

“Dont bother looking anywhere else!”

Written on: 27/02/2014 by Lanem (1 review written)

Staff at MCE helpful, friendly. Couldn't ask for better. I had a lot of questions (which was probably very annoying) but they were brilliant. After putting them through all that, I had to ask them to hold on for a few weeks for financial reasons, which they did and when I went back, they had all our details, were helpful, double checked which was the best policy for us, gave us all options, gave sensibe advice. Nothing was too much trouble for them. Seriously can't recommend them enough. MCE… Read Full Review

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Bigedmce's Response to Lanem's Review

Written on: 28/02/2014

Hi there,

Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“a joy to talk to”

Written on: 27/02/2014 by GiovannyBenson (1 review written)

had a problem with my payments and a young lady at mce helped me to get it sorted. she was a pleasure to talk to and help me quickly. never have i laughed so much, while sorting out a problem. the lady was happy and nothing was to much trouble. made you glad that she answered the phone. thankyou again young lady… Read Full Review

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Bigedmce's Comment

Written on: 28/02/2014

Hi there,

Glad to hear you had a good experience with us! That's what we're all about! Now get out and enjoy that bike!

Big Ed

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★★★★★

“Brilliant customer service ”

Written on: 26/02/2014 by CJCollier (1 review written)

I called up mce to change my bike insurance as I bought a new bike. The customer service representative Carl Montgomery was really helpful and was a pleasure to chat to I would recommend him every time. Thank you Carl for such good customer service :-)… Read Full Review

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Bigedmce's Response to CJCollier's Review

Written on: 28/02/2014

Hey CJ,

Glad to hear Carl got you sorted! I will let him know!

Ride on!

Big Ed

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★★★★★

“Excellent customer service from Leyton”

Written on: 26/02/2014 by Mamos22 (1 review written)

For whatever reason(currently being investigated)I was twice given an incorrect quote for a transfer of policy on my current bike to a new bike. once I called after purchasing the new bike to finalise the insurance cover, Leyton quickly informed me that I had previously been given incorrect information and It was saying i would need to pay four times the amount I had been quoted. Having worked in the service industry myself I know good customer service is essential in maintaining a good… Read Full Review

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Bigedmce's Response to Mamos22's Review

Written on: 28/02/2014

Hi there,

I'm glad Leyton was able to give you a good experience when sorting out this matter, I will let him know you were happy!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Insurance renewal ”

Written on: 26/02/2014 by GarryR (1 review written)

Phoned MCE after getting reminder in the mail. Got my quote from them but wanted to try another company for comparison. Other company couldn't touch MCE for value for money. The girl I spoke to said she would phone me back an hour after our first conversation and true to her word, she called bang on the hour! I wanted a couple of things clarified in the policy before I paid and this was done clearly. Happy with the outcome. And even though I can't name anyone, the girl I spoke to was a credit… Read Full Review

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Bigedmce's Response to GarryR's Review

Written on: 26/02/2014

Hi,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“MCE MOTORCYCLE INSURANCE”

Written on: 26/02/2014

Good value insurance cover, especially 15 months for the price of 12 months.Helpful, polite staff.The only minor iritation was the noisy call centre. Would certainly recommend friends and family to ask for a quote… Read Full Review

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Bigedmce's Comment

Written on: 26/02/2014

Hi there,

Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Ray Mackley”

Written on: 25/02/2014

Just wanted to write a few words re obtaining new insurance policy today. I found the administrator very helpful and precise, he was able to adapt the policy to exactly what I wanted at a reasonable rate. All in all, quite impressed. Called back immediately when he said he was going to, never happens usually. 5 out of 5… Read Full Review

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Bigedmce's Comment

Written on: 26/02/2014

Hi there,

Glad to hear Ray got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★☆☆

“Good Customer Service”

Written on: 24/02/2014 by daddy1 (1 review written)

Was pleased with the price and customer service, can understand the excess (£550) being slightly high on the policy as i am relatively new to biking , but would have liked it £200 lower. Ask for lower excess and it doubles the price of the insurance. The only worry i have is from reading the other reviews that say, when it comes to making a claim the service falls to pieces, and people are experiencing nothing but confusion, a total lack of customer service and zero ability in general… Read Full Review

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Bigedmce's Response to daddy1's Review

Written on: 25/02/2014

Hi there,

Glad to hear we got you sorted! We take customer feedback very seriously here at MCE and our claims process is under review!

We aim to give the best experience in all aspects of our service so will continue to improve things!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Insurance ”

Written on: 24/02/2014 by Andy1993 (1 review written)

I spoke to Maxine about my insurance , she made everything clear and was super fast with a realy friendly voice. Very pleased with service :)… Read Full Review

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Bigedmce's Response to Andy1993's Review

Written on: 25/02/2014

Hi there!

Glad to hear Maxine got you sorted! I will let her know!

Ride on!

Big Ed

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★★★★★

“what a pleasure ”

Written on: 24/02/2014 by skylinejayr33 (1 review written)

Well have just insured my new bike through mce insurance and it was totally painless experience! (not like some others) would recommend them to anyone who would listen now roll on summer :-)… Read Full Review

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Bigedmce's Response to skylinejayr33's Review

Written on: 25/02/2014

Hi there,

Glad to hear we got you sorted! Now get out and enjoy that bike!

Big Ed

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★★★★★

“bike insurance renewal”

Written on: 24/02/2014

the young lady i dealt with today was very competent and went through the renewal process very clearly and precisely. a credit to the company. would definitely recommend mce… Read Full Review

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Bigedmce's Comment

Written on: 25/02/2014

Hi there,

Thanks for the kind words!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“customer service”

Written on: 22/02/2014 by kev4478 (1 review written)

I contacted mce customer service as there was a problem with my policy. Dee who was the advisor was very helpful and she sorted it out very quickly. the communication was excellent. Very good service would recomend mce insurance… Read Full Review

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Bigedmce's Response to kev4478's Review

Written on: 24/02/2014

Hi Kev,

Glad to hear Dee got you sorted quickly and efficiently! We're all about giving you guys the best experience!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“The worst service I've ever received from anyone anywhere!”

Written on: 19/02/2014 by buzzles (1 review written)

A very kind lady decided to reverse over my bike at a petrol station, So I immediately called MCE who agreed to take on my case (legal cover) and deliver a courtesy bike for me to use in the meantime. All was good up until this point! First off, the courtesy bike was due to be delivered on the 31st of December but unfortunately the driver called to say he wasn't able to achieve this most simple of tasks ( I think it was raining the wrong sort of rain or something like that). I did however… Read Full Review

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Mce_Customer_Services's Response to buzzles's Review

Written on: 22/02/2014

Hello
I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.
So we can get this resolved could you send me some more information by email and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.
Amy
Customer Service Team Manager



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Irateanddeflated's Response to buzzles's Review

Written on: 22/02/2014

You're lucky pal! Fully comp insured, I got knocked off in August 2013, driver has admitted he was at fault, it's now nearly March '14 and the bike still isn't repaired let alone the claim sorted. Like you say, passed from pillar to post getting nowhere. Will never insure with this bunch of chancers again that's for sure.

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★★★★★

“Motorcycle Insurance Renewal”

Written on: 19/02/2014 by alandavies27 (1 review written)

I contacted MCE via their website recently for a new quote, within a few minutes a member of their staff telephoned me and went through my various options. It was a pleasant conversation and even though the telephone line/connection was particularly bad the administrator exhibited excellent tolerance and manners. He was very helpful and polite and represented his company at the highest level… Read Full Review

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Bigedmce's Response to alandavies27's Review

Written on: 20/02/2014

Hi,

Glad you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“CHASING UP A DOCUMENT”

Written on: 18/02/2014 by GIXERMAN (1 review written)

I took out a motorcycle policy recently, I got the relevant documents within a few hours. A week later took out an option to cover the excess on my policy which seems a good deal. It had been over a week and no sign of the relevant documents via email. I got in touch with Customer Services and spoke to Carl who proceeded to sort out my query on his computer and in no time at all had my documents sent over via email.A very fast response from an efficient and polite member of MCE staff. … Read Full Review

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Bigedmce's Response to GIXERMAN's Review

Written on: 20/02/2014

Hi there,

Glad to hear Carl got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“customer service was excellent!!!”

Written on: 18/02/2014 by aja180 (1 review written)

spoke to a very friendly and honest guy who couldn't have done more for me. although the outcome of my call wasn't what I had hoped for this guy was very helpful and humanised the usual mundane calls to insurance companies. Thanks again… Read Full Review

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Bigedmce's Response to aja180's Review

Written on: 20/02/2014

Hi there,

Glad to hear you had a good experience with us!

Ride on!

Big Ed

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