MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2631
78.6% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★☆☆☆☆

“Not even worth 1...”

Written on: 16/05/2016 by cmcares (1 review written)

Pros at robbing you blind but not for providing insurance cover. They are a shower of robbing B's! I am not a person to 'flick through' the fine print and not read over it. I had to cancel my policy within 13 days of starting it. I paid £163 and they are refunding me £75 of it! The fella on the phone told me that he had the calculation 'verified' by his 'manager'. I told him to go back and get it rechecked because it was incorrect! He then came back to after 30 mins on the phone and said… Read Full Review

Mce_Customer_Services's Response to cmcares's Review

Written on: 17/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Very helpful staff”

Written on: 16/05/2016 by McGarry1967 (1 review written)

Took out a fully comp policy for my wife and while going through the details over the phone they even knocked another 200 off the quote price that I got off one of the comparison sites.can't fault them for that… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Second year with MCE now”

Written on: 16/05/2016 by rs87manutd (1 review written)

happy with service and price last year so im booking with them again. double checked on go compare and price was still the best. happy. 5* for extra features like legal assistance but leather and helmet cover is a bonus at this price… Read Full Review

Bigedmce's Response to rs87manutd's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Price good and what's covered, but.....”

Written on: 16/05/2016 by Eduardo90 (1 review written)

The wording of how to access your documents need clarifying. You will only need your email address and postcode should say then click REGISTER. the NOT YET REGISTERED button seems mislabelled. Also the policy schedule document is blank… Read Full Review

Mce_Customer_Services's Comment

Written on: 17/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Really no problem at all.”

Written on: 16/05/2016 by mgWalker266 (1 review written)

I was all set to go with either Bennets or BMW insurance but both let me down and not on price but service. I could easily have got cheaper insurance but along with the cheap price comes cheap service and for me quality of service is everything. The thing is if the service is poor when they are taking money from you, just imagine what the service will be like when they have to give some money back! Think about it… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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★☆☆☆☆

“AVOID THEM LIKE HELL!!!”

Written on: 15/05/2016 by avenidaatlantica (2 reviews written)

Mce are rogues, scoundrels, avoid them like hell!!! when my motorbike got stolen, those people turned my life into a living hell instead of helping!!! doing it openly, arrogantly, laughing at my face!!! ********************************************************************* when i signed up to mce, i took their top comprehensive plan for a motorbike, which included theft insurance. there came a day when my motorbike was stolen. I declared the theft to the police and to mce. The… Read Full Review

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★★★★★

“Spoke to the agent about my policy , wow this lady...”

Written on: 15/05/2016 by Jamesglynn (1 review written)

Spoke to the agent about my policy , wow this lady can't do enough for you , always nice when you combine good cover and a friendly voice… Read Full Review

Bigedmce's Response to Jamesglynn's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Happy happy happy”

Written on: 15/05/2016 by Brooklynn47 (1 review written)

I have used MCE for a few years now and have always had great customer service. My son now rides and is also insured by MCE. Last year I used another insurance company for a bit of a change but have decided to come back due to ease of service and pricing. This year my cost with MCE is almost 50% cheaper than other quotes. Administration is fantastic and customer service was really friendly… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“£19 surcharge for renewing by Telephone”

Written on: 15/05/2016 by Lindsey362 (1 review written)

I only found out when I asked why my on line quote was cheaper. In the spirit of customer service this really ought to be made clear from the outset. Its a shame because it spoils a competitive quote… Read Full Review

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★★★★★

“Great service and value for money ”

Written on: 14/05/2016 by ZX10 (1 review written)

Fantastic service will recommend to friends and family who ride… Read Full Review

Bigedmce's Response to ZX10's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“Renewal”

Written on: 14/05/2016 by Rod40 (1 review written)

Summer has arrived again and I have gone to renew my insurance again ,I have always used MCE but this year I had problems doing it on line and was asked to make contact with them which I did, once I got threw I was told that the reference number was wrong that I had and that the price I was given would have £30.00 to £40.00 pounds added to it as insurance company had come into there summer time rates ! Then I was told there system had crashed and the very helpful and polite person said he… Read Full Review

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★★★★★

“Could not fault”

Written on: 14/05/2016 by KarissaRiley478 (1 review written)

From the beginning all the way through very satisfied with the ease of renewing my insurance policy Would definitely recommend… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Call centre”

Written on: 14/05/2016 by Mosesu299 (1 review written)

A guy answered my call. He was very personable and easy to deal with. I was having problems accessing my online policy records, which I previously called MCE about. This time, he identified the issue why I hadn't received the docs and emailed them to me immediately… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“The best service and value”

Written on: 14/05/2016 by Gustafsonrm399 (1 review written)

I was let down with previous insurer on price extortionate I might add . Easy to put information in and excellent price… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Cheap and simple! Straightforward, no nonsense. Some...”

Written on: 13/05/2016 by Robincathcart (1 review written)

Cheap and simple! Straightforward, no nonsense. Some companies wouldn't insure a streetfighter. Glad I went to mce… Read Full Review

Bigedmce's Response to Robincathcart's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Just bso easy”

Written on: 13/05/2016 by john.bell55 (1 review written)

Got the renewal via email, clicked on renewal tab, filled in form and hey presto, cheapest quote ever. It Matched their quote on Compare the Market and was £100 cheaper than 3 years ago. Result… Read Full Review

Bigedmce's Response to john.bell55's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★☆☆☆

“Why you should never call MCE”

Written on: 13/05/2016 by JonathonRD (1 review written)

So it's got to that time of year again, renewing my bike insurance. I went online and got a quote to which I then phoned MCE to take the quote and renew my policy. This is where everything goes downhill. The first time I called MCE, the operator wanted to check my details and put all my information on the system. After going through all the questions my excess went up by £125 and my policy price went up by £130. When I asked how this had happened I was told that the difference was due to my… Read Full Review

Mce_Customer_Services's Response to JonathonRD's Review

Written on: 14/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

Reply to this comment
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★★★★★

“Very easy”

Written on: 13/05/2016 by Dazza88 (1 review written)

Very easy and a good price compared to other companies and also hassle free will Deffo use again and recommend to friends and family… Read Full Review

Bigedmce's Response to Dazza88's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“affordable extensive insurance ”

Written on: 13/05/2016 by Simsao1984 (1 review written)

After several claim free years of insurance on four vehicles my old insurers kept me on hold for 1 1/2 hours shifting me from call operator to call operator with no promised call back to eventually come up with double my premium....forget it carol nash. Back to Big Edd!!… Read Full Review

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★★★★☆

“Easy”

Written on: 13/05/2016 by Beasley315 (1 review written)

Easy to buy. Installment plans are excellent with choices of how many months to pay over. Breakdown cover included… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
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