MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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★★★★★

“customer service”

Written on: 22/02/2014 by kev4478 (1 review written)

I contacted mce customer service as there was a problem with my policy. Dee who was the advisor was very helpful and she sorted it out very quickly. the communication was excellent. Very good service would recomend mce insurance… Read Full Review

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Bigedmce's Response to kev4478's Review

Written on: 24/02/2014

Hi Kev,

Glad to hear Dee got you sorted quickly and efficiently! We're all about giving you guys the best experience!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“The worst service I've ever received from anyone anywhere!”

Written on: 19/02/2014 by buzzles (1 review written)

A very kind lady decided to reverse over my bike at a petrol station, So I immediately called MCE who agreed to take on my case (legal cover) and deliver a courtesy bike for me to use in the meantime. All was good up until this point! First off, the courtesy bike was due to be delivered on the 31st of December but unfortunately the driver called to say he wasn't able to achieve this most simple of tasks ( I think it was raining the wrong sort of rain or something like that). I did however… Read Full Review

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Mce_Customer_Services's Response to buzzles's Review

Written on: 22/02/2014

Hello
I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.
So we can get this resolved could you send me some more information by email and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.
Amy
Customer Service Team Manager



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Irateanddeflated's Response to buzzles's Review

Written on: 22/02/2014

You're lucky pal! Fully comp insured, I got knocked off in August 2013, driver has admitted he was at fault, it's now nearly March '14 and the bike still isn't repaired let alone the claim sorted. Like you say, passed from pillar to post getting nowhere. Will never insure with this bunch of chancers again that's for sure.

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★★★★★

“Motorcycle Insurance Renewal”

Written on: 19/02/2014 by alandavies27 (1 review written)

I contacted MCE via their website recently for a new quote, within a few minutes a member of their staff telephoned me and went through my various options. It was a pleasant conversation and even though the telephone line/connection was particularly bad the administrator exhibited excellent tolerance and manners. He was very helpful and polite and represented his company at the highest level… Read Full Review

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Bigedmce's Response to alandavies27's Review

Written on: 20/02/2014

Hi,

Glad you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“CHASING UP A DOCUMENT”

Written on: 18/02/2014 by GIXERMAN (1 review written)

I took out a motorcycle policy recently, I got the relevant documents within a few hours. A week later took out an option to cover the excess on my policy which seems a good deal. It had been over a week and no sign of the relevant documents via email. I got in touch with Customer Services and spoke to Carl who proceeded to sort out my query on his computer and in no time at all had my documents sent over via email.A very fast response from an efficient and polite member of MCE staff. … Read Full Review

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Bigedmce's Response to GIXERMAN's Review

Written on: 20/02/2014

Hi there,

Glad to hear Carl got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“customer service was excellent!!!”

Written on: 18/02/2014 by aja180 (1 review written)

spoke to a very friendly and honest guy who couldn't have done more for me. although the outcome of my call wasn't what I had hoped for this guy was very helpful and humanised the usual mundane calls to insurance companies. Thanks again… Read Full Review

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Bigedmce's Response to aja180's Review

Written on: 20/02/2014

Hi there,

Glad to hear you had a good experience with us!

Ride on!

Big Ed

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★☆☆☆☆

“Avoid this company like the plague”

Written on: 18/02/2014 by butler08 (1 review written)

After a guy reversed into my bike causing major damage but admiting liabilty MCE have still got my bike 3 months down the line. Phoned them 10+ times to chase it up finally to be it would be delivered at the end of the week. 3 times they said this to me and by the 4th chase up im the work is not complete. Total lack of communication between departments. Customer service is non existant.. DO NOT insure with this company they may give cheap prices but if poo hits the fan you will regret it… Read Full Review

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Mce_Customer_Services's Response to butler08's Review

Written on: 18/02/2014

Hello,

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.

So we can get this resolved could you send me some more information and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.

Jackie
Customer Service Manager

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Irateanddeflated's Response to butler08's Review

Written on: 22/02/2014

Your lucky! Same situation, other person has admitted liability. 6 months now, bike still not fixed despite being fully comp. and no end to the claim in sight still even now. Chancers.

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Buzzles's Response to butler08's Review

Written on: 20/02/2014

I agree with the complete lack of customer service and zero communication. The cheap policy's MCE offer are cheap because there is no help if one needs to make a claim.
I actually had to threaten to call the police today as MCE were selling my written off bike on eBay before even bothering to pay me the salvage cost for it.
If there was a rating on this site for incompetence then MCE would rate 10/10.

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★★★★☆

“mid policy new bike renewal”

Written on: 17/02/2014 by spiceeeasel (1 review written)

Spoke to a very pleasant man who couldn't of helped more with changing to a new bike midway through the policy,he also gave tips on cooking & making a tandor oven which I liked as we were both avid curry monsters..probs spent more time talking food than insurance (my costs) the price was one I had to pay as bike needed insuring due to the new regs.the cost was okish...but over £30 to change paperwork!! + costs & phone number.all in all good service & when I got knocked off they were very… Read Full Review

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Bigedmce's Response to spiceeeasel's Review

Written on: 20/02/2014

Hi there,

Thanks for the feedback, I'll relay it to the team! We're all about improving your experience!

Enjoy the curry and the new bike!

Ride on!

Big Ed

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★★★★☆

“good customer service, some work needs doing”

Written on: 17/02/2014 by Bike442 (1 review written)

Always some one to pick up the phone (although the 084 and 087 numbers are an absolute fortune and need to be got rid of) they know what is needed to be done and always understand my requests even if I don't! Pay out on a claim seems to take forever, 21 days once a valuation had been accepted, with a further wait for the excess to be repaid (and some mix ups in between), even though they will be claiming those funds back due to third party liability. The product is good though cheap insurance… Read Full Review

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Bigedmce's Response to Bike442's Review

Written on: 20/02/2014

Hi there,

Thanks very much for the feedback, I'll relay it to the team!

Ride on!

Big Ed

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★★★★★

“Tracey Forrest customer service.”

Written on: 14/02/2014 by chevac123 (1 review written)

I spoke to MCE motorcycle insurance about a transfer of insurance. They couldn't have been more helpful and to cap it all they actually saved me money. Tracey was the young lady i had dealings with and she was as good as her word. I got my insurance within minutes. Thank you MCE you make insurance a Pleasure… Read Full Review

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Bigedmce's Response to chevac123's Review

Written on: 17/02/2014

Hi there,

Glad to hear we got you sorted! Now get out and enjoy that bike!

Big Ed

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★★★★★

“Certficate of Insurance”

Written on: 11/02/2014

I took out insurance with MCE so that I could pick up a bike and get it road taxed. The confirmation e-mail from MCE said I would receive documentation in up to 24 hours (too late to get on the train to pick up the bike). I was thinking Oh No - I should have checked before I purchased. I contacted MCE and spoke to an advisor from the Customer Service Team. She instantly e-mailed the certificate of insurance. Fantastic and thank you… Read Full Review

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Bigedmce's Comment

Written on: 11/02/2014

Hi there,

Glad we got you sorted! We're all about getting you guys out on your bikes asap!

Ride on!

Big Ed

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★★★★★

“customer service”

Written on: 10/02/2014

contacted customer service and dealt with an advisor who was extremely helpfull and sorted out my issue both quickly and efficiently.Recommended… Read Full Review

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Bigedmce's Comment

Written on: 11/02/2014

Hi there,

Thanks for the kind words! We're all about giving you guys the best experience!

Ride on!

Big Ed

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★★★★★

“MCE make the whole prosess easy”

Written on: 07/02/2014 by Srimera (1 review written)

I've spoken to a few different people at MCE and all were extremely helpful, my policy was set up very quickly and the price was 50%+ cheaper than all other quotes, I couldn't have been happier, the only condition was that I had to send in my drivers licence within two weeks, which is perfectly reasonable, but due to me just passing my Mod 2, my licence hadn't arrived within the time MCE stated, another short call to customer service's and I had an extension of another week, what more could I… Read Full Review

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Bigedmce's Response to Srimera's Review

Written on: 10/02/2014

Hi there,

Thanks for the kind words and glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Prompt and Very Efficient”

Written on: 06/02/2014

The advisor was very helpful in quickly resolving my problem of not having received my insurance documents. An excellent service, many thanks… Read Full Review

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Bigedmce's Comment

Written on: 10/02/2014

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“SHAMBOLIC MESS”

Written on: 06/02/2014 by Sbarry12 (1 review written)

I have had my bike stolen and have had no help nor guidance from mce as my insurance company, the company I paid over £600 to insure my bike with. Just to fill you in the picture I had my bike stolen on 08-11-13 and today 06-1-14 we are still not in receipt of the settlement money nor a response to my complaint dated 06-1-14. Today after another painful 26 minutes talking to this company I have been hung up on being told a manager cannot help! I don't think anyone wants to help let alone can… Read Full Review

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Mce_Customer_Services's Response to Sbarry12's Review

Written on: 11/02/2014

Hello,

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.

So we can get this resolved could you send me some more information by email and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.

Amy

Customer Service Team Manager

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Irateanddeflated's Response to Sbarry12's Review

Written on: 22/02/2014

I'm with you mate. Knocked off in Aug '13, driver has admitted liability. Fully comp insured with MCE at a cost of almost £700 but now 6mths down the line bike is still not repaired and there's no end/settlement in sight. Complained, all I got was a call to say they take my points on board and will use them to improve their service. Well, that's a big help to me eh? Rubbish. Will never use these again.

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★★★★★

“Great customer care. It makes a difference!”

Written on: 06/02/2014

Well looked after by Rep on phone. The advisor went above and beyond to set and exceed my expectations. Great service. Been using MCE for several years would recommend to all… Read Full Review

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Bigedmce's Comment

Written on: 10/02/2014

Thanks for the kind words!

Ride on!

Big Ed

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★★★★★

“very helpful”

Written on: 06/02/2014

The lady i spoke to this morning was not only very helpful but fun too never thought i would ever say that about an insurance company. so thank you Amanda… Read Full Review

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Bigedmce's Comment

Written on: 10/02/2014

Glad you had a good time! We're all about giving you guys a great experience!

Now get out and ride that bike!

Big Ed

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★★★★★

“fantastic customer service”

Written on: 05/02/2014 by andy-green (1 review written)

Great company had a despute which was handled by a fantastic advisor (layton) who called me with every update (usually twice a day). He got to no the ins and outs of the case which helped with the final outcome. The company came up with a very satisfying result in a very short time frame. Could not be happier and have to stress that the customer service advisor (layton) is a credit to the team. very happy customer and will be using them again when policy needs renewing. … Read Full Review

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Bigedmce's Response to andy-green's Review

Written on: 06/02/2014

Hi,

Thanks for the kind words! I will let Leyton know!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“good service”

Written on: 04/02/2014

Very helpful and the bloke I spoke to understood his job unlike some very happy … Read Full Review

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Bigedmce's Comment

Written on: 04/02/2014

Hi there,

We're all about giving you guys the best experience!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Top service”

Written on: 03/02/2014

Good friendly and efficient service, Carl was a top man and knows his stuff, which is always nice when a company has staff that know the product makes a huge difference from talking to some one who only knows what the computer screen tells them, Top marks hopefully I will not need to find out how good they are when it comes to a claim,,,,Also as usual extremely competitive pricing, So to round up Great prices with friendly and knowledgeable staff gives confidence to buy with them… Read Full Review

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Bigedmce's Comment

Written on: 03/02/2014

Hi there,

Thanks for the kind words and glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“kyleigh vince highly recommended to speak to very helpful”

Written on: 02/02/2014 by samdyer123 (1 review written)

I had some issues in the past with mce butthe advisor was very very helpful and was able to resolve all my problems very quickly. She is very easy to talk to and I will be speaking to her if I have any enquiries in the furure. Hoghly recommend speaking to them if anybody has any problems… Read Full Review

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Bigedmce's Response to samdyer123's Review

Written on: 04/02/2014

Hi,

Thanks for the kind words and glad to hear we got you sorted!

We are always just a call away if you need help...plus I'm always about if you need me!

Ride on!

Big Ed

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