MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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★☆☆☆☆

“The Monty Python of the insurance world”

Written on: 13/01/2014

Briefly: Insured my new scooter using the chassis number, which they suggested due to it being new and unregistered. Was told then to contact them when DVLA sent my reg. number, which I did. Got letter saying I hadn't replied and had a week to get reg. number to them (the reg. number was on the top of their letter!) Sent this letter back, having circled the reg. number and informed them that this was it. Got letter saying my insurance was cancelled because I hadn't given them the reg… Read Full Review

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Mce_Customer_Services's Comment

Written on: 14/01/2014

Hello,

I’ve read your review and I would like to take some time to look in to your query further as this is not a standard process for us to follow.

So we can get this matter resolved for you, could you contact us by emailing me your details and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to hearing from you shortly.

Jackie
Customer Service Manager

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Warranreeder's Comment

Written on: 14/01/2014

now that's customer service for you

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★★★★★

“Good”

Written on: 11/01/2014 by rhyst1992 (1 review written)

I found them to be the best and cheapest when you ring them you always get the answer you are after and always helpful and good manners on the phone are very fast sending out details what a good company they all know what they are talking about and seen to know a lot I cant tell you how happy I am if you ask them to best another company they seem to even if it is by £ very happy… Read Full Review

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Bigedmce's Response to rhyst1992's Review

Written on: 13/01/2014

Hi there,

Thanks for the kind words, I will pass it onto the team!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“MCE INSURANCE GOOD CUSTOMER SERVICE”

Written on: 11/01/2014

Its not often I feel like leaving a review but I must say that one of MCE's Customer Service girls listened to an issue I was having with regards to a change to an existing policy and did her utmost to resolve it and ultimately keep me a customer. Well done MCE, staff with the passion to take ownership of a problem are hard to find. Long may it continue!!… Read Full Review

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★★★★★

“this is a company I found while for looking for cheap...”

Written on: 10/01/2014

this is a company I found while for looking for cheap insurance for my sons 1st bike. I am so pleased with there service I have changed to this provider for my own bike. Spoke with the advisor today who was very friendly,polite and helpful. Great customer service. Thank you… Read Full Review

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Bigedmce's Comment

Written on: 13/01/2014

Hi there,

Glad to see we got your son and you sorted!

Now get out and enjoy those bikes!

Big Ed

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★★★★★

“Address change”

Written on: 10/01/2014 by Jamesy48 (1 review written)

I recently moved home and just got around to informing MCE, a swift call later and an excellent piece of customer relations by DW made the call simple, very impressed and job done… Read Full Review

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Bigedmce's Response to Jamesy48's Review

Written on: 13/01/2014

Hi James,

We're all about getting you guys sorted and back on the road as soon as possible!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Motorcycle insurance for young driver”

Written on: 10/01/2014

I have arranged motorcycle insurance for my son as a 16 year old, on his first 50cc, and as a 17 year old on his first 125cc. Both times after shopping around I have found MCE to be the most geared up to getting realistic quotes for this difficult age group. They have also been flexible and helpful when making changes to the policy mid term (because they offer 15 month's cover, rather than 12 months, as youngsters trade up on their birthday they are a mid-term change). Documents arrive by… Read Full Review

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Bigedmce's Comment

Written on: 13/01/2014

Hi there,

Glad to hear we got your lad sorted and back on the road!

Ride on!

Big Ed

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★★★★★

“MCE customer service”

Written on: 09/01/2014 by ginadawson123 (1 review written)

Spoke with the advisor today who was very friendly,polite and helpful. Great Great customer service who was very knowledgeable. Thank you… Read Full Review

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Bigedmce's Response to ginadawson123's Review

Written on: 13/01/2014

Hi,

Thanks for the kind words and glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Richard Bierton very proffessional”

Written on: 09/01/2014 by AdamBaumber (1 review written)

I have been using MCE insurance for my bikes for years, recently you have messed up with my insurance to the point where the DVLA are taking me to court (please read history, A Baumber, 46 Spire View rd, Louth, LN118SL) i have more than one policy. After discussing this issue with many of your employers (some better then others) you have not given me much confidence with either staying with you in the future nore the up and coming court case. Today i rang back for the upteenth time and an… Read Full Review

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Bigedmce's Response to AdamBaumber's Review

Written on: 13/01/2014

Hi Adam,

Glad to here RB got you sorted in the end. I hope the court case goes through alright and you can get back to enjoying that bike as soon as possible!

Ride on!

Big Ed

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★★★★★

“Customer service - excellent ”

Written on: 09/01/2014

It was time to look at a new bike however the thought of the expensive insurance was always a worry. After speaking with the customer service team at MCE I was able to get a very competitive quote for a lot less than I was expecting. The service and attention to my requirments was excellent. I would have no problem reccomending them to a friend… Read Full Review

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Bigedmce's Comment

Written on: 13/01/2014

Hi there,

Thanks for the kind words and glad you were happy with the quote! I look forward to hearing from you again soon so we can get you and your new bike covered!

Ride on!

Big Ed

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★★★★★

“excellent service ”

Written on: 09/01/2014 by kierankddavies (1 review written)

Excellent advice and support from sales adviser O.Rush Made the process simple and easy… Read Full Review

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Bigedmce's Response to kierankddavies's Review

Written on: 13/01/2014

Hi Kieran,

Thanks for the kind words I will let Owen know!

Ride on!

Big Ed

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★★★★★

“MCE's Danny Watts”

Written on: 09/01/2014 by DanH35 (1 review written)

I very rarely write reviews but thought I should on this occasion! I am currently swapping my bikes around and always dread ringing the insurance company to go through the lengthy calls and hassle. But I managed to get through to a chap and his customer service was band on the money. He was VERY helpful and new his product inside out meaning that he got me the BEST deal he possibly could on a new Zx10r. I had to make a few calls back and forth to mce regarding the swap and everytime I asked… Read Full Review

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Bigedmce's Response to DanH35's Review

Written on: 13/01/2014

Hi,

Thanks for the kind words! I will let the team know!

Ride on!

Big Ed

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★★★★★

“Great Helpful Service, Quick & Easy”

Written on: 08/01/2014 by AshleyStocks (1 review written)

Well, as a first bike insurer and only 17 Years old I was a bit confused on how to go around things. I asked a few questions to Warren Lawrence one of the Sales Advisor's and he answered me flawlessly which helped alot. We then went on to the payment stage which could of not been any easier once again great explanations going on, I hope to stay with MCE, and work with them in the future if it's needed! Ashley Stocks. … Read Full Review

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Bigedmce's Response to AshleyStocks's Review

Written on: 13/01/2014

Hey,

Glad to hear Warren got you sorted! I will let him know you where happy!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“regained my confidence”

Written on: 08/01/2014 by samala (1 review written)

I rang back mce today after a awful experience on monday evening to discuss my bike renewal. What a difference, customer service was exceptional , happy friendly member of staff and got me the insurance cheaper.i am 1 happy mce customer thanks to this excellent staff member. Just shows how 2 people can work for the same company but only 1 manages to get thst sale! Thanks you know who you ate :)… Read Full Review

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Bigedmce's Response to samala's Review

Written on: 13/01/2014

Hi Samala,

Thanks for the feedback, I'll look into this, all our team should be giving you the best experience, I'm glad to hear we got it right in the end!

Ride on!

Big Ed

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★★★★★

“excellent assitance”

Written on: 08/01/2014 by nickOB (1 review written)

Maurizio, exceptionally helpful after I had been involved in an accident with a number of gems of advice and methods of sorting the issues out - brill ! Gave me full details of all the options available to me, discussed the probability and methods of repair as well as giving good indications of where to find parts and specialists for said repairs… Read Full Review

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Bigedmce's Response to nickOB's Review

Written on: 13/01/2014

Hi,

Gald you had a good experience with us! We're all about getting you guys sorted and back on the road as soon as possible!

Ride on!

Big Ed

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★★★★★

“Cherished Plate Change”

Written on: 07/01/2014

Fantastic customer service, something that I feel is a dying art in this day and age. I felt the customer services representative was genuinely interested in what I wanted to do and an interest in bikes, someone who had an actual interest in his job and the service he was providing. Many Thanks… Read Full Review

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Bigedmce's Comment

Written on: 08/01/2014

Hey there,

Great to hear we got you sorted and thanks for the feedback - I will be sure to pass it on to the team!

Ride safe!

Big Ed

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★★★★★

“Great Service From Maurizio...Very Helpful”

Written on: 07/01/2014 by HappyRider1 (1 review written)

Thank you for Helping Me with my Claim...Maurizio...You where Great, My Bike Got stolen and I had to change the Reg from the Old to the New. After a Good Conversation...They did not charge me for Changing it over. Thank you & Highly Recommended. … Read Full Review

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Bigedmce's Response to HappyRider1's Review

Written on: 08/01/2014

Hi

Thanks for the feedback - I will be sure to let Maurizio know.

Ride safe!

Big Ed

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★★★★★

“very passionate saleswoman”

Written on: 06/01/2014

After trying to get a new policy I found out I was already insured. I had got 15 months for the price of 12. I called to change some details and expecting a massive payment required to keep the policy. The lady who took my call in the customer service department was very very helpful, knew what she was talking about and did everything she could to keep the cost down. As well as this she was polite and passionate about my circumstances that changed and offered every bit of advice and knowledge… Read Full Review

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Bigedmce's Comment

Written on: 08/01/2014

Hi There!

Thanks for the fantastic feedback - I will pass it on to the team.

Now get out there and enjoy that bike!

Big Ed

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★★★★☆

“Customer Service Performance”

Written on: 01/01/2014 by JPike (0 reviews written)

I have recently purchased Motorcycle Insurance from MCE, during the phone conversation with the salesman it became clear that the cost was going to be considerably more than the online quote. I was actually shocked at the difference and stated so to the salesman, who suggested that this was because of 2 no fault claims, which I found odd. I did however purchase the policy. I later discussed this with my wife who, like me, found it odd and I decided to contact the customer service department… Read Full Review

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Bigedmce's Response to JPike's Review

Written on: 02/01/2014

Hey there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★☆☆☆

“claiming on policy”

Written on: 30/12/2013 by roger570 (1 review written)

after trying to make a claim for theft which in total took 3 days due to there working times and being promised to be called back . I had to finish work early just to make a claim. nobody ever available after 5pm promised somebody would contact again after 14 days still not happened may have been a bit cheaper to insure but you get what you pay for wont make same mistake again be warned… Read Full Review

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Mce_Customer_Services's Response to roger570's Review

Written on: 30/12/2013

Hello

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.

So we can get this resolved could you send me some more information to our email and in the subject line could you note review centre and make for the attention of Jackie.
I look forward to speaking to you soon.

Amy Shilton
Customer Service Team Manager

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★★★★★

“Great customer service”

Written on: 27/12/2013

Re-newed my insurance today and was glad to do so. Loads of goodies on the bike since last policy which was dealt with no increase in premium. Great little extras on policy and great liason with staff. All for a reduced premium which is a good thing about getting older? Definitely use MCE again… Read Full Review

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Bigedmce's Comment

Written on: 31/12/2013

Hi there!

Thanks for the kind words and glad we got you sorted!

Now get out and enjoy that bike!

Big Ed

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