MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.7 / 5
71.8% of users recommend this
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  • Value For Money

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★★★★☆

“MCE Motorcycle Insurance”

Written on: 29/11/2013

I recently had to change my bike insurance and had the good fortune to get a very nice Lady who was very helpfull and informative about my new Policy, she is definately a credit to the company and hope I speak to her the next time I need help With my insurance policies. Mr Lee M Smith… Read Full Review

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Bigedmce's Comment

Written on: 29/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

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★★★★★

“Great experience with good value for money”

Written on: 28/11/2013 by fhealer (1 review written)

I had such a good experience when I buy my insurance over the phone. They are very helpful, clear and friendly people.every thing was very smooth and they gave me very good price more than I bargain for. I recommend this insurance to anyone who wants reliable motorcycle insurance company. Thank you MCE… Read Full Review

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Bigedmce's Response to fhealer's Review

Written on: 02/12/2013

Hey there,

Thanks for the kind words! I will relay it to the team!

Ride on!

Big Ed

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★★★★★

“excellent efficient service”

Written on: 27/11/2013

I hate getting quotes for bike insurance - everyone wants to know stuff i can't remember!! but this being said, MCE were excellent - gave a great price on line and matched it when i called them in person. Price was dramatically better than competitive quotes. It all went smooth. They wouldn't email the quote before i actually took out the insurance which was frustrating but it didn't end up being a problem as they honoured their quote no problem - would recommend. … Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

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★★★★★

“customer service team”

Written on: 26/11/2013 by jmower2007 (1 review written)

Had a really good experience with the customer service at mce today , the person in question really went oit of his way to help me and couldn't of ask for more from them . I haven't had a bad experience with them yet… Read Full Review

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Bigedmce's Response to jmower2007's Review

Written on: 29/11/2013

Hi there,

Thanks for the feedback! I'll relay it to the team!

Ride on!

Big Ed

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★★★★★

“Fantastic customer service ”

Written on: 25/11/2013 by teabag_king (1 review written)

Service was brilliant, and the guy I dealt with saved me over £400. (my premium is expensive but that's not their fault) would recommend to anyone else… Read Full Review

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Bigedmce's Response to teabag_king's Review

Written on: 27/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

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★★★★☆

“I have been more than pleased with their service over...”

Written on: 25/11/2013

I have been more than pleased with their service over the years I have had insurance with MCE, it just came down to the price this year that made me change. Always pleasant, polite and cheerful people on the end of the phone… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the great feedback! I'll relay it to the team!

Ride on!

Big Ed

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★★★★☆

“Amendment to Bike Insurance”

Written on: 24/11/2013

Although it took longer than I had expected to get through to MCE, about 15 minutes of trying, the lady (CC) who I finally got through to was friendly and able to help, explaining some charges which had been incurred, and dealing with my call in an efficient manner. It is the difficulty in getting through in the first place which needs to be improved… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“mce motorbike insurance”

Written on: 24/11/2013

I found the lsdy I spoke to very helpful & informative & would recomend mce… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the feedback!

Ride On!

Big Ed

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★★★★☆

“Helpful Staff - Some Service Issues”

Written on: 22/11/2013 by Anon001. (1 review written)

I was altering my insurance from one bike to another. After using a comparison we page to find cheap quotes I contacted my insurance company to see what they could do. Spoke to Dee in Customer Services who helped me generate a new quote. However somehow MCE were unable to match their own online policy price even with extensive checks to ensure the same information was entered in both cases. Despite this issue the staff member was very helpful, offering me advice and giving me clear options to… Read Full Review

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Bigedmce's Response to Anon001.'s Review

Written on: 27/11/2013

Hi there,

Thanks for the great feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Very informative and helpful.”

Written on: 22/11/2013

Very happy with service provided from MCE motorbike insurance. Informative and helpful. Most likely to return to them with more insurance quotes for further bikes… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the great feedback!

Ride On!

Big Ed

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★★★★★

“Brilliant service”

Written on: 22/11/2013

I called up to change some of my details, the lady was very friendly and couldn't help me enough! I was very pleased, she got the job done and I was emailed my new policy details soon after. Thanks!… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

Reply to this comment
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★☆☆☆☆

“Not worth even one star. Try making a claim ”

Written on: 22/11/2013 by bikerofsussex (3 reviews written)

I have to say mce are next to useless when it comes down to providing the service you are paying for. While most reviews on here seam to state how great they are and providing cover at a good price that is like reviewing an airline just for sending you the ticket. When it comes down to using the service you have paid for mce don't provide any service. They don't return your calls, no matter how many promises are made. I am still waiting from calls made weeks ago. It is always down to the… Read Full Review

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★★★★☆

“Good service for a friday afternoon!”

Written on: 22/11/2013

having had a few problems with setting up my direct debit on 2 occasions, I called today to finally get this sorted. Spoke to a pleasant lady called Dee who managed to address the issue I have been having and advised me I could even be entitled to a refund of my Bank charges for a returned direct debit.. overall quite impressed with the service, thanks… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

Reply to this comment
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★★★☆☆

“delivery bikes”

Written on: 22/11/2013

We have several delivery scooters and found it quite difficult to find cover for any rider, MCE did it, A little pricy but reasonably good service.over all. Reece did give us good service, very fast and reliable… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Thanks for the feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

Reply to this comment
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★★★★★

“MCE Motorcycle Insurance - the best”

Written on: 21/11/2013

Spoke to the advisor today about insuring another motorbike. I found him to be very thorough about the options involved and I felt very reassured and satisfied after our conversation. All the documentation was received promptly. Also, I was not kept hanging around on the telephone. So many thanks MCE for a great service. Martin… Read Full Review

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Bigedmce's Comment

Written on: 27/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

Reply to this comment
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★★★★★

“Top class service”

Written on: 21/11/2013 by Stratman6 (1 review written)

Needed a quote to change my existing bike so rang to enquire. Am with MCE already. The advisor in customer service took time to listen and explain fully about the costs etc involved. Didn't feel rushed and enjoyed a good customer experience… Read Full Review

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Bigedmce's Response to Stratman6's Review

Written on: 27/11/2013

Hi there,

Glad to hear we got you sorted!

Ride on!

Reply to this comment
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★★★★☆

“Bike insurance”

Written on: 21/11/2013 by Jackieb4569 (1 review written)

Very friendly to deal with nice and polite will help most aspects have only had one bad experience of problem with dd and then they tried to charge us for their mistake but soon resolved it and refunded charge would definitely recommend them and will use them again great deal… Read Full Review

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Bigedmce's Response to Jackieb4569's Review

Written on: 27/11/2013

Hi there,

Thanks for the great feedback! I'll relay it to the team!

Ride On!

Big Ed

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★★★★★

“Victoria was very helpful”

Written on: 21/11/2013 by thenutterdick (1 review written)

I rang MCE to inform them of a change of job and a change of motorcycle for my policy. I spoke to Victoria Cawley who was very helpful. She had a very pleasant telephone manner and dealt with my request promptly and efficiently. Once she had done the changes she stayed on the phone to ensure I received an email from her with my new documents. First class service from a lovely lady. Thank you… Read Full Review

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Bigedmce's Response to thenutterdick's Review

Written on: 27/11/2013

Hi there,

Thanks for the great feedback! I'll let Victoria know.

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Richard Bierton Customer Service”

Written on: 21/11/2013 by Lvepuppies (1 review written)

Thanks for your help again. You are always so polite and knowledgable. Nothing is too much for you to do for your customer. Keep up the good work. He  is always happy to share what he knows with you. And is also extremely good and fast at problem solving, which is very important to me. I highly recommend the company based on price, quality and awesome customer service. Thanks again for you help on both occasions… Read Full Review

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Bigedmce's Response to Lvepuppies's Review

Written on: 27/11/2013

Hi there,

Thanks for the great feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 20/11/2013 by MATmat (1 review written)

WILL DO ANYTHING TO AVOID PAYING OUT IN THE EVENT OF A CLAIM,PLEASE IAM TRYING TO SAVE YOU MONEY AND HEARTACHE DON NOT USE MCE… Read Full Review

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Mce_Customer_Services's Response to MATmat's Review

Written on: 21/11/2013

Hello

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.So we can get this resolved could you send me some more information and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.

Jackie
Customer Service Manager

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Bikerofsussex's Response to MATmat's Review

Written on: 21/11/2013

you are not the only one. I would not recommend anyone to use mce. I am currently in the process of starting legal action against them.

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