MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.9 / 5
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★★★★★

“Customer service from MCE Insurance”

Written on: 13/05/2014 by Nimisha_p87 (1 review written)

The advisor helped me amend my policy, he had been a fantastic help, made everything clear for me, spent time asking if I understood my policy changes. I would 100% recommend MCE and the advisor to any customer, you will not be disappointed with the extreme high level of help given by him! Brilliant service. Thank you… Read Full Review

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Bigedmce's Response to Nimisha_p87's Review

Written on: 14/05/2014

Hi there!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Motorcycle Insurance renewal”

Written on: 12/05/2014 by tez737 (1 review written)

Brilliant service, I renewed my motorbike insurance and added another bike I was very happy how simple this was, all key elements were carefully explained to me. The member of staff was very friendly and helpful, the insurance was exactly what I wanted, it covered all my needs. The breakdown cover was exceptionally good, European cover was included all my needs were met, the premium was very reasonable for what I received. I have no complaints they was nothing I particularly didn't like. On the… Read Full Review

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Bigedmce's Response to tez737's Review

Written on: 13/05/2014

Hi Tez,

Thanks for the kind words and glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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Tez737's reply to Bigedmce's Comment

Written on: 13/05/2014

Thanks Ed,

Only to happy to accommodate your service.

Tez.

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★★★☆☆

“change of address charges!”

Written on: 12/05/2014 by Kathleenw220 (1 review written)

I was quite happy with MCE until I had to change my address. Charged me 17 quid 'administration charges' for the privilege (all my and my wife's other insurance providers did this free). The guy on the phone get me on hold for ages and I had to endure recorded messages. When he finally came back he kept me on the phone while he went through a script that they obviously use to keep you on the phone for as long as they can at 10p per minute. All this with just 2 months left to run on the policy… Read Full Review

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Mce_Customer_Services's Comment

Written on: 17/05/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie and we will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Amy

Customer Service Team Manager
MCE Insurance

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★★★★★

“Found my docs ”

Written on: 11/05/2014 by HarleyCooke (1 review written)

Rang up as I needed to have my docs sent to me again (lost the email). Staff very helpful and even organised euro cover there and then. Very good service… Read Full Review

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Bigedmce's Comment

Written on: 12/05/2014

Hey there!

Glad to here we got you sorted!

Ride on!

Big Ed

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★☆☆☆☆

“SHOCKING”

Written on: 09/05/2014 by JohnandMandy (3 reviews written)

I wouldnt use this company, they are happy to take your money but mislead you with information and never send you and T&C's to check through. Never call you back unless they want to sell you something. what a joke… Read Full Review

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Mce_Customer_Services's Response to JohnandMandy's Review

Written on: 09/05/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Amy

Customer Service Team Manager
MCE Insurance

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★★★★★

“TOP JOB”

Written on: 09/05/2014 by YIDZ1990 (1 review written)

very frindly young lady i spoke to who helped me out and got what i needed done fast no questions asked and provided me all the info i needed straight away i would recommend MCE to everyone as it is brilliant to be able to speak to someone in this country aswell. very well done. P.S the women sound hot aswell. ;-)… Read Full Review

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Bigedmce's Response to YIDZ1990's Review

Written on: 12/05/2014

Hi there,

Glad to hear we got you sorted!

That was probably a Smiler, they work the phones when we're not at the MCE BSB! So yes...super hot!

Ride on!

Big Ed

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★★★★★

“Hassle free , easy to talk to, ”

Written on: 09/05/2014 by Jaliyahj473 (1 review written)

Found the member of staff I spoke with fantastic, reassuring an helpful! Everything was sorted quickly an swiftly with no hassle. I wasn't left on hold I wasn't forwarded on to other staff, just spoke with one member an I felt I could relay my situation an with no problem it was all sorted… Read Full Review

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Bigedmce's Comment

Written on: 12/05/2014

Hi there,

We're all about getting you guys on the road as quickly as possible!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Document follow up”

Written on: 08/05/2014 by goner7 (1 review written)

I was chasing up my documents that had not arrived within the time frame suggested. I had to have these as i was picking up my new bike and the dealer needed them to get it registered. The person i spoke to apologised for the delay and promptly sent an email to the dealer so he could do the necassary paperwork. I was very pleased with the service provided and pleasant manner it was done in… Read Full Review

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Bigedmce's Response to goner7's Review

Written on: 09/05/2014

Hi there,

Glad to hear the team stepped up and got you your documents when you needed them!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Had the pleasure of being professionally served by the...”

Written on: 08/05/2014 by Rebeccat16 (1 review written)

Had the pleasure of being professionally served by the advisor at MCE. I was dreading the insurance renewal as my motorcycle is a grey import, but she was able to provide the quote without any hassle. I was also able to get a TPFT insurance with cover for helmet & leather, breakdown, personal injury, claims assistance and courtesy bike which cost me just about the same as last year's TPO cover with similar benefits. I can also ride other people's bikes on my insurance, which may come in handy… Read Full Review

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Bigedmce's Comment

Written on: 12/05/2014

Hi!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great Service ”

Written on: 08/05/2014 by dBiker (1 review written)

It is a shame I am unable to state the person who dealt with my insurance quote and policy but they were able to include previous insurance details which other providers were not able to do. This lowered the policy price. Plus this was one of the few I called that included helmet, leathers and breakdown assistance as part of the policy rather than an addition. Excellent service will definatley recommend and use again… Read Full Review

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Bigedmce's Response to dBiker's Review

Written on: 09/05/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★☆☆

“Good Service... Eventually. ”

Written on: 07/05/2014 by Mike9391 (1 review written)

Did a quote on a generic compare website. Fully comp on a ZX9R £450. This is pretty good for a 20 year old. Went to pick up the bike that day. Drove 300 miles to go fetch it. I bought the bike then and there. Phoned up MCE to pay for the quote, expecting everything to be the same as on my quote from that morning. This is when the trouble began. Guy on the phone seemed to think that an accident I had 2 years ago which was not my fault and resulted in me landed up in hospital was a valid… Read Full Review

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Bigedmce's Response to Mike9391's Review

Written on: 09/05/2014

Hi,

Thanks for the feedback! If you ever need to get someone quickly drop me a line on my Facebook page. In fact could you message me your postcode on there? I'd like to look into your experience.

Glad to hear we got you sorted in the end though!

Ride on!

Big Ed

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★★★☆☆

“MCE Renewal with Carl Brown”

Written on: 05/05/2014 by SAM61 (1 review written)

After an uneventful year with MCE it was time to renew. So off to the compare sites and MCE still came out on top. Phoned MCE, didn't get to talk to Ed, but Carl stepped in and dealt with the whole process smoothly. Only negative of the process was the actual phone call recorded messages which go on way too long. Would prefer these to be sent in a PDF by email. Which reminds me, I am still waiting on my documents to arrive in my email inbox and yes, I am checking my junk/spam… Read Full Review

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Bigedmce's Response to SAM61's Review

Written on: 06/05/2014

Hi,

Glad to hear we got you a good deal! When you say recorded messages do you mean the hold commentary? By law we are required to give you all the details over the phone.

Drop me a message on Facebook and I'll check those docs for you!

Big Ed

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★★★★★

“Amanda Smith @ MCE is the best!”

Written on: 01/05/2014 by Shaun-mcginley (1 review written)

so today i called mce because i had not received my policy documents and wanted to make sure i was covered. i spoke with an amazing lady (name in the title) who noticed i had a second live policy and was able to combine the two as well as give me a refund of over £200 AND excess protection. im now a little better off in terms of money and very very happy with the service i received today. i previously called on a different day and dealt with another employee who was so ignorant and new… Read Full Review

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Bigedmce's Response to Shaun-mcginley's Review

Written on: 06/05/2014

Hi,

Thanks for the kind words! Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“A very confused bunch!”

Written on: 29/04/2014 by Huffman44 (1 review written)

After getting a reasonable quote from comparethemarket from MCE, I was disappointed to find them unable to come close to that on the phone- in fact the quote kept going up and up, probably in part because the rep couldn't find my completely normal bike on his computer. In short order we'd gone from £580 for TPFT to £680 for TPO, then a couple of days later found that with a stiff charge for paying half the premium monthly (having paid half by card upfront) it had spiralled above £800. Have… Read Full Review

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Mce_Customer_Services's Comment

Written on: 30/04/2014

Hello,


I’m really sorry to hear that you have had a bad experience with MCE when taking a policy out.

I would like to investigate your query further and get this resolved for you.

Would it be possible for you to email me your details to us and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to hearing from you shortly.

Amy

Customer Service Manager

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Owhatever's Comment

Written on: 01/05/2014

Will do. For the record, poor service has continued post-cancellation, with no refund as yet and no one taking responsibility for solving the issue.

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★★★★★

“Easy as pie”

Written on: 27/04/2014 by utHammond1949 (1 review written)

From the start all went well, the staff was very polite and well mannered and a joy to listen to. All was crystal clear, not like the run off the mill i want your business but well thought and precise what's your need is met. In all very good. Would recommend this service any time. Thanks… Read Full Review

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Bigedmce's Comment

Written on: 29/04/2014

Hi there!

Glad to hear we got you sorted! We're all about giving you guys the best experience!

Ride on!

Big Ed

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★★★★★

“Excellent”

Written on: 26/04/2014 by rbGreer289 (1 review written)

Very helpful and took time to explain my policy. The advisor got me the best quote and even gave me 3 months for the price of 12 for going direct… Read Full Review

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Bigedmce's Comment

Written on: 29/04/2014

Hi there!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“down to earth”

Written on: 26/04/2014 by Bell352 (1 review written)

I have recently had my motorbike stolen, the process of making a claim has been easy and hassle free. There have been a few hiccups along the actually getting the amount agreed route... but this is beyond the control of mce insurance as they use underwriters. I've spoken to two mce reps today. One from claims and one from customer services... Both were calm, down to earth and gave me the information I required. Despite the fact I was a little rattled from the letter I received, I am… Read Full Review

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Bigedmce's Comment

Written on: 29/04/2014

Hi there,

Glad to hear your claim is all going through! Our aim is to get you guys back on your bikes as quick as possible!

Big Ed

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★★★★★

“Great service and a competitive price!”

Written on: 24/04/2014 by Supermono (1 review written)

My existing insurance broker came back with an increased cost when I removed a bike from my multi-bike policy but told them about a speeding endorsement. Everyone else I spoke to said that one endorsement was so easy to get that most underwriters ignore it. The advisor at MCE explained what was really adding costs to my policy and managed to find me a better price for my two bikes. The MCE online offer of 15 months for the price of twelve clinched the deal. Bye Carole x P.S. the overhead… Read Full Review

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Bigedmce's Response to Supermono's Review

Written on: 29/04/2014

Hi there,

Glad to hear we got you sorted with the best deal!

Ride on!

Big Ed

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★★★★★

“Excellent service today from Carl Montgomery, sorted...”

Written on: 22/04/2014 by fred.allen (1 review written)

Excellent service today from Carl Montgomery, sorted out my problem in minuets can't rate highly enough… Read Full Review

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Bigedmce's Response to fred.allen's Review

Written on: 23/04/2014

Hi Fred,

Glad to hear Carl got you sorted!

Now get out and enjoy that bike!

Ride on!

Big Ed

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★★★★★

“Excellent Service from Adam Steel”

Written on: 22/04/2014 by laura77 (1 review written)

I was contacted last week by Adam as my insurance is up for renewal, went through all my details and I asked if I could think about it over the weekend and get some other quotes, which I did and they were lower. Adam called me back today as and when he promised he would, this is important to me especially when I am in work. He was very patient with me going through all my details again and trying to get me a better price than the original quote. He also had to deal with a couple of my silly… Read Full Review

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Bigedmce's Response to laura77's Review

Written on: 23/04/2014

Hi Laura,

Thanks for the kind words! I will let Adam know you were happy!

Now get out and enjoy that bike!

Big Ed

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