MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2797
79% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★☆

“Renewal for my GSXR-750 K3”

Written on: 29/06/2016 by GrumpyBadger (1 review written)

I renewed my insurance with MCE having upgraded my bike recently from a Honda 600 to a Suzuki 750. The price for Full Comp was very good and the option for Pillion passenger reduced radically this year. There was a glitch with the payment schedule not including the deposit so the 5 x monthly payments were incorrect, a quick call to customer services identified to problem and they promised to correct and reissue the schedule to show correct values/dates. I also had problems with quotes not being… Read Full Review

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★★★★★

“Joner”

Written on: 29/06/2016 by walk1000miles (1 review written)

Does what it says on the can, best value best price and easy to do. Simples… Read Full Review

Bigedmce's Response to walk1000miles's Review

Written on: 07/07/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Delighted to talk to the person I dealt with  this...”

Written on: 29/06/2016 by Rammadaus (1 review written)

Delighted to talk to the person I dealt with  this morning .. I was worried that getting records of my NCD would be a difficult protracted affair so Had put it off for ages ... Shouldn't have worried , My call was answered immediately by the person I dealt with  and She was friendly,polite and understood my query . Although I didn't have many details of my previous insurance she quickly found my records and Explained them to me .. She then sent me an email copy for my records .. Great… Read Full Review

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Written on: 07/07/2016

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★★★★★

“best qoute yet”

Written on: 29/06/2016 by Hollandzd89 (1 review written)

great service and value.having been a customer last few years am sure to continue with mce… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★☆☆

“Good but left hanging..”

Written on: 29/06/2016 by Bryanm376 (1 review written)

Having purchased insurance and it going through quite smooth..i then registered for an online portal so i can review my policy..this is where the problem is for me..i can not access my policies online..there is an error on the downloading of the PDF..i have tries different softwares..i have emailed MCE customer services and heard nothing back..:(… Read Full Review

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★★★★★

“Excellent response and extremely helpful ”

Written on: 29/06/2016 by 275Foster (1 review written)

I delt with a young lady today and she was most helpful. Answering my questions quickly and reassuring me that my claim was being done quickly her employee code was 4890 and it's nice to deal with a professional… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Great help , well happy”

Written on: 29/06/2016 by Bailey171 (1 review written)

I had to right this review to praise the help I received today off CC the girl who dealt with my request. I was changing the details of my policy to a new bike I was buying and she helped me get a great price for it. Very helpful and very cheerful. Highly recommend using MCE.Give this girl a pay rise, she deserves it. Thanks again. … Read Full Review

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Written on: 07/07/2016

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★★★★★

“ Go the extra mile ”

Written on: 28/06/2016 by McCurdy128 (1 review written)

I renewed my bike insurance with them again,but more than last year as premiums had gone up cross the board for insurance, so I settled for the new price, customer care call me to check if it was alright with the new policy and I told them I'm paying a lot more and last year, but after this I was very happy with the policy, put me through to customer care and managed to get me a £90 saving and match my last years price! Over the moon with the customer care and very polite English speaking… Read Full Review

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Written on: 07/07/2016

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★★★★★

“MCE motorbike customer services assistant ”

Written on: 28/06/2016 by MatthewTrippier (1 review written)

I recenty had reason to contact MCE for proof of my no claims bonus, as unfortunately i had to change motorbike insurers, and the lady i spoke too(sadly wish i could name her, as she was that helpful) was polite, helpful, and had the details sent over to me, while i was still on the phone. Couldn't have asked for a better, quicker or more polite service from the lady, many thanks to her and MCE… Read Full Review

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Written on: 07/07/2016

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★★☆☆☆

“Could be much better”

Written on: 28/06/2016 by Pittman484 (1 review written)

The service mce offer is great however the delivery of the product is quite poor. No renewal quote is sent out once when the old policy is due expire so you have to call them to go through the whole process again! I asked if my information from last year was on their screen and it was but I had to corroborate every single bit of info again...why??? Took over half hour to complete. Why not send a renewal quote out like other companies and just let the policy run and run for everyone's sake. If… Read Full Review

Mce_Customer_Services's Comment

Written on: 29/06/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Highly recommended ”

Written on: 28/06/2016 by Rugrat1981 (1 review written)

After 3 days of hell with another insurer I call MCE I was on the phone for less than 20 mins all sorted they have a fantastic team there and excellent costomer service , also insured me for a third of what I was paying on top of that amazing cover package I would recommend them to any rider that loves their bike , I have 2 bikes zx10r and a zzr 600 insured for less than £200 and all the cover I need inc track day you can't ask for more… Read Full Review

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Written on: 07/07/2016

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★★★★★

“Awesome”

Written on: 28/06/2016 by MacMillanhc324 (1 review written)

II would like to thank the team at MCE, not only was he able to deal with my problem, he also provided excellent customer service. I would most defiantly recommend MCE to my friends and family. Thank you again I really appreciate all your work today :) … Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Going over my insurance quote over the phone ”

Written on: 27/06/2016 by Cmj897 (1 review written)

Got two online quotes on one through a comparision site,and one through the mce website, both around the same price. I like to call up and check that all my details are right, they re ran the quote but came in more exspensive, the lovely agent becca then had a chat with manager and managed to get my insurance cheaper than my online quotes. Loved how they dealt with my call and quotes, one happy customer here Thanks mce and becca for dealing with my quotes and getting me a better price… Read Full Review

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Written on: 07/07/2016

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★★★★★

“NEVER DISAPPOINTED”

Written on: 27/06/2016 by BRIAN_POTTER (2 reviews written)

Been with MCE now since 2004 As with every insurance you must look around to get the best deal but with MCE after searching the best deal was with MCE. I have had to deal with them direct on occasion and found them to be brilliant and always resolved any problems fast professionally and efficiently. Unlike many policies that rise my insurance goes down every year as we hope and expect it too. A few times I saw cheaper quotes but after a phone call to MCE I got an even better deal so always try… Read Full Review

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Written on: 07/07/2016

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★★★★☆

“Very fast talking ”

Written on: 27/06/2016 by Fireblade2006 (1 review written)

I'm more than happy with the service but the lady that did my renewal was talking very fast when explaining all the terms and conditions and at times was difficult to keep up. Apart from that the service was great and I would recommend MCE to my friends… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“multi bike insurance”

Written on: 27/06/2016 by Smoking_Joe (1 review written)

just added a new bike to my existing insurance policy, staff really helpful and friendly and got a deal undercutting Carol Nash by 40%, awesome, especially given the existing, included track day cover which is why I moved to MCE originally… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“QUICK N EASY”

Written on: 27/06/2016 by jayknapp (1 review written)

Good cover at a good price, includes breakdown,gloves & helmet. everything we needed all in one place… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“The best customer service in a long time”

Written on: 27/06/2016 by grahamhoffman (2 reviews written)

I've been with MCE 2 months now and had nothing but fantastic customer support at still my cheapest quote. A big shoutout to the agent who helped sort insurance out on a motorcycle that I was potentially buying on a Sunday night (once the call-centre was shut). Not only did he goes through multiple quotes to find the cheapest method of me being insured to ride away that night, he even waived the admin fee if the bike wasn't purchased that evening. If only all companies could provide… Read Full Review

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Written on: 07/07/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Quick Result”

Written on: 27/06/2016 by Boonebg54 (1 review written)

Punched in my particulars and up came a sensible comprehensive quote that detailed what was offered within the policy. Another couple of keystrokes to accept the quote and arrange payment, just could not be any simpler… Read Full Review

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★★★★☆

“Speed Talking”

Written on: 27/06/2016 by QuintinMcGarry461 (1 review written)

Great price insurance but when calling to take out the insurance I am met by a man who is trying for the World speed talking Championships! The legal and other pre-scripted jargon was recited so quickly I had on many occasions to ask him to repeat himself. In the end I say yeah yeah yeah just to get to the end of it. I'll read the policy documents when they come through. Apart from that hassle free… Read Full Review

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