MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.9 / 5
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★☆☆☆☆

“Terrible when you need to claim or a refund”

Written on: 08/10/2014 by AndresPenn465 (1 review written)

I waited 4.5 months for a refund on a previous policy which was ultimately refunded to the wrong account. I eventually needed to claim for a theft in July of this year. It is now October and I am still waiting. When I phoned I was advised that all the Engineers who assess the value of the bike are busy. It took five weeks for them to contact me after I put in the initial claim. I called and called on multiple occasions and was fobbed off with "our engineers are busy". The settlement amount… Read Full Review

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Mce_Customer_Services's Comment

Written on: 08/10/2014

Hello,

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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★☆☆☆☆

“Awful Service, prices, harassment - never use again”

Written on: 06/10/2014 by Roberts249 (1 review written)

Revieve phone calls constantly trying to sell me insurance for insurance like excess protection which they should have told me about at the time I took the policy out. No loyalty schemes despite being with them for years and having more years no claims the price still goes up! Terrible service. Couldn't get any of my documents through without chasing them but when it's coming up for renewal 10+ calls a day chasing me! Will never use them again and do not recommend to anyone. Far cheaper and… Read Full Review

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Mce_Customer_Services's Comment

Written on: 08/10/2014

Hello,

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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★★★★★

“Just the way it should be done ”

Written on: 03/10/2014 by Mentaljc (1 review written)

Would just like to thank Leanne Shilton for her great customer service she is an asset to the MCE team nothing is to much trouble. I am always pleased to be able to deal with friendly polite people as I always do with MCE. Would strongly recomed to all bikers worth that little extra money for great customer service. Many thanks again. Keep up the great work. Rian J-C… Read Full Review

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Bigedmce's Response to Mentaljc's Review

Written on: 06/10/2014

Hi Rian,

Glad you had a good experience with Leanne! I will let her know you were happy!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“HELPFUL AND POLITE”

Written on: 01/10/2014 by rivetta (1 review written)

Found the service very good all I need when I need it Thanks for your help we have 4 bikes with you priced right with details made known of all policy… Read Full Review

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Bigedmce's Response to rivetta's Review

Written on: 02/10/2014

Hi there,

Glad to hear we've got your little fleet covered!

Now get out and enjoy them!

Big Ed

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★★★★★

“absolutely fantastic customer service reps”

Written on: 30/09/2014 by Sergioc275 (1 review written)

Fantastic conversation with one of the customer service team great bloke really helpful and had a good laff just like talking to a friend sorted my query out straight away every time I have rang this company it has been a really pleasant experience recommended to all just for the chats :)… Read Full Review

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★★★★☆

“insurance renewal”

Written on: 26/09/2014 by 336Fraser (1 review written)

good clear consise,fully explained companies legal position along with my own… Read Full Review

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Bigedmce's Comment

Written on: 29/09/2014

Hi there,

Glad to hear you got the information you were after! Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great customer service and price :)”

Written on: 25/09/2014 by Jon1990 (1 review written)

I received a great price on my multi-bike policy and didnt even have to wait more than a few minutes to be seen to, would definitely use again. cheers MCE! :D I would just like to say a big thankyou to Nelma De Assis, was great on the phone and really helped me understand the 'jargon'. She is a total asset to your company :)… Read Full Review

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Bigedmce's Response to Jon1990's Review

Written on: 29/09/2014

Hi,

Thanks for the kind words! Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Changing of one bike to another.”

Written on: 25/09/2014 by Bmwdave13 (1 review written)

I have today just swapped bikes over,with MCE Insurance. I had an SP Fireblade which I have changed for a BMW S1000r sport. I managed to get through on the phone with no waiting,which is good. I actually got an advisor that was most helpful which is also good. She managed to jiggle the figures about,so that I got an acceptable cost to change cover. So I can relax again for another year knowing that I'm covered for all events. Thanks Tracy Kind Regards Dave… Read Full Review

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Bigedmce's Response to Bmwdave13's Review

Written on: 29/09/2014

Hi,

Nice switch up...or sideways? Glad to hear Tracy got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Another successful insurance renewal”

Written on: 25/09/2014 by Greyson1965 (1 review written)

I'm looking forward to spending another year with MCE and hopefully many more years to come so long as they remain the competitive insurer they have been to date. I believe they're the one to be with as they have once again insured my BMW R1200ST cheaper than anyone else and with added RAC cover. This renewal was handled by a very helpful sales advisor called Adam Steel who explained things fully and was very friendly, thankyou Adam. I look forward to doing business with MCE in the future… Read Full Review

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Bigedmce's Comment

Written on: 29/09/2014

Hi there!

Glad to hear we've got you sorted for another year! Our breakdown cover is now supplied by MCE Breakdown rather than the RAC due to customer feedback! Hope you never need them but they will get you sorted!

Ride on!

Big Ed

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★★★★☆

“Great customer service!”

Written on: 22/09/2014 by Elliot196 (1 review written)

Had a lovly experience speaking to dw. Was very accomodating and helpful. Quoted me a good price on my new bike. Excess was high but overall the price was good… Read Full Review

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Bigedmce's Comment

Written on: 23/09/2014

Hi there,

Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Excellent, seamless service”

Written on: 18/09/2014 by Trishna (1 review written)

MCE are a fantastic insurance company with excellent staff and customer service. My call most recently was with a lady called Dee who was exceptional. She dealt with my query swiftly and efficiently, insuring I was listened to and given the best option for my needs. I have also dealt with Kyle Bartaby who is just as good. If you're looking for bike cover, MCE are by far the best to go to. I have had many insurance companies and I can safely say MCE are the best I have ever dealt with. Keep up… Read Full Review

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Bigedmce's Response to Trishna's Review

Written on: 23/09/2014

Hi there!

Glad to hear you've had great experiences with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great company for insurance ”

Written on: 18/09/2014 by diFlores52 (1 review written)

For a great service with friendly staff that know what they talking about you need to call mce insurance for your bike cover… Read Full Review

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Bigedmce's Comment

Written on: 18/09/2014

Hi there,

Thanks for the plug!

Ride on!

Big Ed

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★★★★★

“5star reveiw”

Written on: 12/09/2014 by joopdog43780 (1 review written)

Hi all I would like to big up mce as their staff and the way in which they handled my call today was exceptional very helpful and the whole experience was a pleasure thanks to them my query was dealt with brilliantly cheers guys.:-D… Read Full Review

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Bigedmce's Response to joopdog43780's Review

Written on: 16/09/2014

Hi there!

That's what we're all about, giving you guys the best experience!

Ride on!

Big Ed

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★★★★☆

“MCE bike insurance”

Written on: 11/09/2014 by Gangsta38 (1 review written)

I spoke to a member of the sales team and was guided through the process very easily. They matched the cheapest quote and explained the insurance excesses clearly especially on track days which I do. I didn't get an emailed reminder from them this year which was disappointing though. Overall, v good service and would consider again at renewal… Read Full Review

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Bigedmce's Response to Gangsta38's Review

Written on: 16/09/2014

Hi there,

Glad to hear we got you sorted!

I'll have a look into the reminder issue, you certainly should have got one!

Ride on!

Big Ed

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★☆☆☆☆

“No Claims Bonus!”

Written on: 10/09/2014 by 442Butler (1 review written)

Insurance ran out on 2nd September 2014, and I phoned them up on 5th September 2014 asking when they were going to send me my NCB NAND they told me an email had been sent and a letter had been sent on the 3rd. Here I am a week later with email or letter to show proof of my NCB… Read Full Review

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Mce_Customer_Services's Comment

Written on: 12/09/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email your details to me and I will contact you. Please mark the email for my attention, Amy

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution.

I look forward to hearing from you.

Kind Regards

Amy
Customer Service Manager
MCE Insurance

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★★★★★

“great customer service”

Written on: 09/09/2014 by ramage11 (1 review written)

Excellent customer service by operator Max braun-cook and good value insurance… Read Full Review

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Bigedmce's Response to ramage11's Review

Written on: 16/09/2014

Hi there,

Glad Max got you sorted!

Ride on!

Big Ed

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★★★★★

“Thank you for a fast friendly service”

Written on: 08/09/2014 by Simon46repsol (1 review written)

I received a great service from mce. The staff were friendly , informative and the price was very competitive also. I would recommend mce to anyone Thank you… Read Full Review

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Bigedmce's Response to Simon46repsol's Review

Written on: 16/09/2014

Hi,

Thanks for the kind words!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“very pleasent experience”

Written on: 07/09/2014

so far with phone contact I have been treated in a very pleasant fashion, with clear and precise detail, also quote was very competitive, as with all insurers the acid test will be if something goes wrong… Read Full Review

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Bigedmce's Comment

Written on: 08/09/2014

Hi there!

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Outstanding service”

Written on: 06/09/2014 by Seanharris12 (1 review written)

The person that I spoke to and organised my insurance through was very good to deal with and even made the process enjoyable, he was very clear about everything and gave me advice that would benefit me most as a rider and outlined the details of the quotation changing when I had to amend some details. This is my second year with MCE and the staff are always keen to make the process easier and instead of being put on hold, we had a good chat about our bikes and the places we have been and seen… Read Full Review

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Bigedmce's Response to Seanharris12's Review

Written on: 08/09/2014

Hi Sean,

We're all about giving you guys the best experience! Glad we got you sorted!

Ride on!

Big Ed

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★★★★★

“Good Price, Helpful Sales Assistant”

Written on: 06/09/2014

very friendly and helpful sales adviser. Got exactly what i needed for the policy and had a good natter about bikes. The quote i got from the bike insurer was £60 cheaper than any other insurer. I got great value for money my 5 years NCB really did make a difference to the price, even though i am a male, 23, on a 600 sports bike fully comp insurance was only £140 Will definitely be getting a quote next year. … Read Full Review

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Bigedmce's Comment

Written on: 08/09/2014

Hi there,

Glad to hear we got you sorted!

Ride on!

Big Ed

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