MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
72% of users recommend this
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  • Customer service

  • Value For Money

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★★★★★

“Customer service”

Written on: 16/12/2013 by J-u-s-t-i-c-e (1 review written)

Spoke to a member of the MCE team today, she was very helpful, polite and efficient. She was able to give me all the info i requested and i got a quote that i am very pleased with. Also had a touch of character which was nice… Read Full Review

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Bigedmce's Response to J-u-s-t-i-c-e's Review

Written on: 18/12/2013

Hi!

Glad to hear we got you sorted.

We will be sure to pass on your feedback to the team!

Ride safe!

Big Ed

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★★★★★

“customer services dept”

Written on: 16/12/2013 by Jaggaj (1 review written)

Phoned earlier this morning,i was very satisfied with the prompt answers to my questions asked about my policy,the cutomer service team were very friendly on the phone and carried out my request with good efficency, i would recommend mce insurance to all my biker buddies. … Read Full Review

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Bigedmce's Response to Jaggaj's Review

Written on: 16/12/2013

Hi Jaggaj

Thanks for the great feedback. I will be sure to relay it to the customer service team!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great customer service”

Written on: 14/12/2013

Brilliant customer service, was talking to an amazing chap who helped me change some details on my policy and was a pleasure to talk to… Read Full Review

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Bigedmce's Comment

Written on: 16/12/2013

Hi

Glad to hear you got sorted! We're all about giving you guys !the best service.

Ride safe!

Big Ed

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★★★★★

“Very happy”

Written on: 13/12/2013 by Buzz1967 (1 review written)

I spoke to Tracey today to chane my motor bike insurance , as I have changed bikes Tracey was very friendly and well informed. In all it was a pleasure to deal with her and hope to do so in the future. Kind regards . Alan Woodings… Read Full Review

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Bigedmce's Response to Buzz1967's Review

Written on: 16/12/2013

Hi there,

Glad to hear Tracey got you sorted! We're all about giving you guys the best service!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Insurance quote and customer service”

Written on: 13/12/2013 by Eddykirby (1 review written)

We all dread when it comes to getting insurance sorted out. However after a couple of minutes on the phone to MCE motorcycle insurance I could tell this was a good company. None of the press 1 and now press 7 now press 3 etc etc. one button and your put straight through to a person which is really refreshing, if not original these days. In particular James Fittes really took me under his wing, providing fantastic customer service within a relaxed manner. This again is refreshing as the way he… Read Full Review

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Bigedmce's Response to Eddykirby's Review

Written on: 16/12/2013

Hi there,

Glad to hear James got you sorted.

We will be sure to pass on your fantastic feedback!

Ride on!

Big Ed

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★★★★★

“Good pricing and friendly staff”

Written on: 13/12/2013

Called MCE to switch my policy over to my new bike, staff very helpful and I received my revised policy docs in minutes. They have consistently provided me with the best quote for the last three years - would happily recommend them to anyone. Only downside is the high admin charge to make changes mid-term, but I knew this when originally taking out the policy so can't really complain too much!… Read Full Review

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Bigedmce's Comment

Written on: 13/12/2013

Hey there,

Thanks for the feedback! I'll relay it to the team!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Lovely Ladies of MCE”

Written on: 12/12/2013 by baddog1873 (1 review written)

Phoned MCE today to change my email address, the phone was answerd instantly by a lovely young ladie called Tracey Forrest. To my embarisment i had just scoffed a very dry scotch egg and had hikcups, after some amusment we finaly established who i am. A good repore with me is now established and we start descusing my frustration with road tax. To round it up Tracey was a pleasure to talk to and we got done what i needed to, just need an excuse to phone again… Read Full Review

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Bigedmce's Response to baddog1873's Review

Written on: 13/12/2013

Hi there,

Glad to hear Tracey got you sorted! We're all about giving you guys the best service!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“customer service.”

Written on: 11/12/2013

I called mce today for a few reasons today, change to a full licence, sold my old bike in place of a new one and I didn't have much time before I had to pick it up, I got through to Leyton Carter (customer services) where i explained my situation he had it sorted within minutes, it was a great service completely straight forward, well informed and very polite looking forward to calling back if i ever need to. kp… Read Full Review

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Bigedmce's Comment

Written on: 13/12/2013

Hi there,

We're all about giving you guys the best experience! Glad to hear Leyton got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Very good”

Written on: 11/12/2013 by Michaeln88 (1 review written)

I had my motorbike insured yesterday with MCE company insurance and I received a very good serves from MR James Fittes he was really helpful and Patient I give him 10/10 so i would recommended… Read Full Review

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Bigedmce's Response to Michaeln88's Review

Written on: 13/12/2013

Hi,

Glad to hear he got you sorted, I will let him know!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Leyton Carter customer service advisor”

Written on: 10/12/2013 by S_Bramwell (1 review written)

I had to give MCE a call today regarding some incorrect information on the National Database which is part of the reason i left them for another insurer this year. I have to say though that the service i recieved from Leyton Carter really was second to none, especially when you consider that i'm not currently a customer with them. Leyton went out of his way to sort everything out and then went on to call my current broker to advise them that things had been corrected. Whilst the grass may have… Read Full Review

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Bigedmce's Response to S_Bramwell's Review

Written on: 13/12/2013

Hey there,

Glad you had a good experience with us and look forward to your call later this month!

Ride on!

Big Ed

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★★★★☆

“Alter Mid-Term”

Written on: 09/12/2013

I've got a 2-bike policy with MCE and, with a change of motorcycle, I always dread trying to change a policy mid-term. Spoke to an advisor, answered his questions, he went away for a minute or so, came back, all done. Simple, efficient service. Let's hope it's the same if, God forbid, I ever have to make a claim ! Recommended… Read Full Review

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Bigedmce's Comment

Written on: 13/12/2013

Hi there,

Thanks for the kind words, we're all about getting you guys sorted as quick as possible so you can get out there and enjoy your bikes!

Ride on!

Big Ed

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★★★★★

“excellent customer service”

Written on: 09/12/2013 by rolandway (1 review written)

Had the pleasure of speaking to an advisor today to change my bike on current policy. Without being asked she went above and beyond to get me the best price possible in a very short space of time. Totally hassle free. Very pleased … Read Full Review

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Bigedmce's Response to rolandway's Review

Written on: 13/12/2013

Hey there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Excellent Customer Service”

Written on: 06/12/2013 by PaulM999 (1 review written)

Spoke to an advisor at MCE who sorted out a change to my current policy. Extremely pleased with the level of service that she provided. Fast, efficient and an excellent customer service. I will be using them again for definite!… Read Full Review

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Bigedmce's Response to PaulM999's Review

Written on: 13/12/2013

Hi there,

We're all about giving you guys the best experience! Glad to hear we got you sorted!

Ride on!

Big Ed

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★★★★★

“Outstanding service from Leyton Carter at MCE Insurance”

Written on: 06/12/2013 by James1685 (1 review written)

When I phoned MCE earlier today to get some explanations about details of the new motorcycle insurance I have just subscribed to with MCE I was lucky enough to be answered by Leyton. He was very patient and understanding about my concerns and made efforts beyond my expectations to precisely answer my questions. The line was bad (I am deaf which doesn't help!) so he kindly offered to call back, and that was much appreciated. When all was done he sent me an email summarising the answers to my… Read Full Review

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Bigedmce's Response to James1685's Review

Written on: 09/12/2013

Hi there,

Thanks for the feedback, I will relay it to Leyton and the team!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Great service from Leyton at MCE”

Written on: 06/12/2013

I recently telephoned MCE to make a change to my existing motorcycle insurance policy. Good customer service is sometimes hard to come by in this day and age, particularly over the telephone, but I can't fault MCE on this occasion. The call was answered very promptly and the member of staff was polite and well spoken. He took the time to go through various different options with me and did his utmost to get the renewal premium down as far as possible. Nothing was too much trouble and I didn't… Read Full Review

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Bigedmce's Comment

Written on: 09/12/2013

Hey there,

Thanks for the kind words I will let Leyton know!

Ride on!

Big Ed

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★★★★★

“Excellent service from an excellent MCE employee”

Written on: 05/12/2013 by Nathan_Brown (1 review written)

I contacted MCE around two weeks ago to get an insurance quote, and was dealt with by JF. His customer service skills, attention to detail and general manner were truly excellent. Not only did I get an excellent insurance policy, he actually made the experience a pleasure. Well done to MCE for employing someone of such caliber… Read Full Review

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Bigedmce's Response to Nathan_Brown's Review

Written on: 09/12/2013

Hey Nathan,

Thanks for your kind words!

We've all about giving you guys the best experience!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Customer service”

Written on: 03/12/2013 by coope322 (1 review written)

After taking out insurance with MCE, the was a discrepancy in prices. With a bit of perciverence, I managed to get to speak an extremely helpful and friendly lady. She resolved all problem and was very pleasant to deal with. It took a bit of getting messed about and passed from pillar to post to finally get to this person, but it was easily resolved when i spoke with her… Read Full Review

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Bigedmce's Response to coope322's Review

Written on: 04/12/2013

Hi there,

Thanks for the feedback, I will relay it to the team!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Great Service but crumbs it take enough time”

Written on: 03/12/2013 by Stewy (2 reviews written)

I guess it's mostly due to compliance but although their sales consultant did a great job of walking me through renewing my insurance, the process is rather long winded as they can't carry forward information from previous years and there's a lot of info that needs to be communicated Great value though, and it is reasonably hassle free … Read Full Review

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Bigedmce's Response to Stewy's Review

Written on: 04/12/2013

Hey Stewy,

Yeah you've got it, we have to relay all that information by law, though I'm glad you stuck with it!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“MCE Motorcycle insurance renewal”

Written on: 02/12/2013

Spoke with the sales team today,unfortunately they misunderstood that I did have 1 year no claimes bonus due to a previous accident,date wise.So the quote I recieved was rediculasly high.I said i would sleep on it.They phoned me back two hours later,to see if I was happy to proceed,I said that the on line quote was £3oo cheaper,and was in the middle of filling in the form on line,but I was having trouble with my card security. The chap said the quote on line was correct,and would look into why… Read Full Review

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Bigedmce's Comment

Written on: 04/12/2013

Hey there,

Glad to hear we got you sorted! We always strive to go above and beyond to get any problems you guys have sorted!

Ride on!

Big Ed

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★★★★★

“Absolutely spot on”

Written on: 02/12/2013

I had been looking for insurance for about a week for my new bike and tried mce,James the advisor who I spoke to helped me out and got me a good quote when I was struggling to find one and made me feel like I was talking to a friend,the guy should get a pay rise,would definitely recommend… Read Full Review

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Bigedmce's Comment

Written on: 04/12/2013

Hey there,

Thanks for the kind words I will let James know!

Ride on!

Big Ed

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