MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2528
78.8% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Motorcycle Insurance”

Written on: 26/04/2016 by Gilbertj129 (1 review written)

Very competitive quote beat my current insurer by a country mile. Useful benefits attached to policy for no extra charge… Read Full Review

Bigedmce's Comment

Written on: 12/05/2016

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★★★★★

“GLAD TO BE BACK”

Written on: 25/04/2016 by GLENNWAZZO (1 review written)

Fantastic service and a great price.Been off bikes for 4 years but was with MCE for 10 years previously so all my NCB lapsed.MCE staff were sympathetic so i ended up getting insured with MCE for nearly half the cost of the other popular female named insurance rivals best price.Was on the phone for a while whilst MCE staff worked out my deal but the wait was well worth it.I only needed to speak with 2 people at MCE who both were polite, very well and clearly spoken and most importantly sorted… Read Full Review

Bigedmce's Response to GLENNWAZZO's Review

Written on: 12/05/2016

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★★★★★

“Swapping my vehicle on an existing policy”

Written on: 25/04/2016 by Remingtong324 (1 review written)

The level of service and willingness was great to help change over and reducing my admin fee by over half was above and beyond. Would recommend you to anyone. Thank you. … Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

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★★★★★

“New Bike Time”

Written on: 25/04/2016 by 395Shoemaker (1 review written)

Starting the season with a new purchase, so needed to change bike details on policy, The service was provided in a friendly, efficient manner. Dealing with MCE has been and remains a positive experience, recommend them to all… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★☆☆☆

“Renewal hard sale pushed at more than twice the price ”

Written on: 25/04/2016 by Notinsuranceagain (1 review written)

Phoned MCEfor renewal of insurance (was 202 last year with MCE)nothing different from last year apart from ncd now 2 years not 1 and was quoted 450 and told if I didn't take this it would be more as he checked othe insurance quotes "best he could see was 700 quid" but if I wanted it for 450 I needed to buy now or this deal wouldn't wait. Really pushed till I said I didn't have my wallet on me then just wanted me off the phone Phoned next day after getting quote of 255 on other insurance… Read Full Review

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★★☆☆☆

“Renewal a rip off”

Written on: 24/04/2016 by Tuonoguy (1 review written)

Received a phone call from MCE telling me my bike insurance was due renewal but unfortunately I was unable to talk at the time, so asked the agent to call back the next day. This gave me time to check out some other quotes using a comparison Web site, I found various decent quotes but the cheapest still came from MCE at £94 fully comp for everything I required. Now the fun bit. When I spoke to MCE on the phone I spent 10-15 minutes confirming my details where correct, the same details I had… Read Full Review

Mce_Insurance_Customer_Services's Response to Tuonoguy's Review

Written on: 25/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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Mce_Insurance_Customer_Services's Response to Tuonoguy's Review

Written on: 25/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★☆☆

“Poor”

Written on: 24/04/2016

Access is exhaustion sure they made prices up off top off there head 207 online for a year but 295 over the phone is a joke 1500/pound price of my vechile yet access is 1050 good job I never have add a crash and bin with these ,6 years now defo need to sort it out for next year or I'll be going else wear… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 25/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“No.1”

Written on: 24/04/2016

Fast, easy and cheap. Brilliant choice if funds are tight. Ie. younger drivers which are sometimes priced out the market… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Qwick fast helpfull”

Written on: 24/04/2016

Helpful frenzy and qwick with response to all my questions… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Thank you ”

Written on: 23/04/2016 by BrianVFR (1 review written)

Hi, I had to contact MCE today by phone to confirm change of insurance to my new bike and cancellation of my old bike's insurance. She was very very helpful. She answered all my questions very promptly, with enthusiasm, with clarity and reassured me of the queries / small concerns that I had. She concisely confirmed our conversation at the end and I was clearly informed and very pleased. Cheers… Read Full Review

Bigedmce's Response to BrianVFR's Review

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“3 Years And Counting ”

Written on: 23/04/2016 by Abrahamc15 (1 review written)

Been With you Guys for 3 years now Great Cover At A Great Price Well Happy .Keep Up The Good Work .PS Ive Told All My Biker Mates… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Renewal”

Written on: 23/04/2016 by Fitchsr30 (1 review written)

Great service but one thing that really got to me even after mentioning it repeatedly... Stop speaking at a million miles an hour, insurance is important and we need to CLEARLY hear what is being said and what we are agreeing to. I asked the member of staff to slow down many times but continually sped up within a few minutes… Read Full Review

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★★★★★

“good value + great service”

Written on: 23/04/2016 by HaroldBentley (1 review written)

This is the 1st insurance company I have ever had dealings with so when I phoned I was greeted and I felt at ease from the start he made everything clear and was a great help when I didn't understand certain parts so yeah MCE I would definitely recommend you… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Very good service on renewal”

Written on: 22/04/2016 by Peterhewett (1 review written)

I found the whole process for renewal on my bike insurance very easy and the staff very helpful. Well happy… Read Full Review

Bigedmce's Response to Peterhewett's Review

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★☆☆☆

“Tried to get quote on line but everytime I got to end...”

Written on: 22/04/2016 by BaileyFlood76 (1 review written)

Tried to get quote on line but everytime I got to end of quote it wouldn't let me continue after trying a few times I had to ring a call centre with a reference number but they said that the reference number didn't exist so hung up and tried again only to get another opp who said the same so hung up again and tried again this time I got somebody who said the reference number was OK ????by the time i got the quote authorised it had gone up by 70 pounds, they know that u want the quote and… Read Full Review

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★★★★★

“Great service and peace of mind”

Written on: 22/04/2016 by therealJR (1 review written)

This is only my second year with MCE and I am happy to be with them for my second year. I found their service first class and their staff put me at ease from the off, nothing is too much trouble for them and they treat you like a friend. They explain in fine detail every part of the policy and are more than happy to go over any details as many times as you want them to until your happy. I found MCE great value for money and though other companies might off a lower price, they do not give you… Read Full Review

Manijaanijaan's Response to therealJR's Review

Written on: 22/04/2016

Great service explanation very well very good team

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Bigedmce's Response to therealJR's Review

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Generally happy”

Written on: 22/04/2016 by fiznlil (2 reviews written)

Generally happy with MCE bike insurance. Bit more expensive than some other providers but then you get better cover so what's not to like! One area you could improve is to give a renewal price and reference number on the reminder email you send out a few weeks before the existing insurance ends. That way, if we're happy with the quote, we can just log on and renew. Instead, I had to input all the details again online as if I was a new customer which seems rather silly these days as I'm sure… Read Full Review

Bigedmce's Response to fiznlil's Review

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Perfectly efficient”

Written on: 22/04/2016 by 496Spence (1 review written)

The call was very clearly understood, and the service was efficient; knowledgeable and prompt. We had a great price and a helpful member of staff who knew what she was talking about. We renewed and paid straight away (even though it was early). Thank you… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Cheap insurance”

Written on: 22/04/2016 by McCarthyfh321 (1 review written)

Good information from the insurance rep. 3rd year with company and found no problems with them. On recent renewal found that was not as competitive as I thought and mentioned this to rep and he came back with a much improved quote without losing any benefits. Would recommend this company, give them a try to see what savings you can make… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“excellent customer service”

Written on: 22/04/2016

I called for multi bike insurance which was dealt with in a very efficient manner. The price was reasonable and the all round service was great. The young man on the phone was Knowledgeable about his subject, friendly and able to deal with me there and then.A great experience… Read Full Review

Bigedmce's Comment

Written on: 25/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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