MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
3.8 / 5
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★★★★☆

“Advisor made buying policy painless. Waiting 2 C if...”

Written on: 26/01/2014 by bedmonkey (1 review written)

The sales advisor made the tedious (yet necessary) process of buying insurance with MCE painless. I've worked in a call centre myself and know how difficult it can be to deal with The Public, especially in the tedious- yet- necessary field of 'selling insurance'. She was clear, polite, honest (not trying to sell me things I didn't need), answered a myriad of questions and conducted a multitude of searches with patience, grace and humour. Whether the insurance itself is any good reamains to be… Read Full Review

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Bigedmce's Response to bedmonkey's Review

Written on: 27/01/2014

Hi there,

Thanks for the kind words and glad you've had a good experience with us so far!

I can tell you we strive to make your experience with us as painless and efficient as possible, if you ever have any problems drop me a line on my Facebook and I'll sort you out!

Ride on!

Big Ed

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★★★★★

“Richard Bierton - a very helpful advisor”

Written on: 25/01/2014 by GraemeL1 (1 review written)

I spoke to a gentleman at MCE who was very helpful, polite and willing to listen to my issue; throughout he was very patient and made the process very easy… Read Full Review

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Bigedmce's Response to GraemeL1's Review

Written on: 27/01/2014

Hi Graeme,

Glad to here Rich got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“change of policy details”

Written on: 25/01/2014 by zakblack (1 review written)

The guy i spoke to was really helpful and a pleasure to deal with, he went through everything in a professional and friendly manner and sorted the problem out easily… Read Full Review

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Bigedmce's Response to zakblack's Review

Written on: 27/01/2014

Hi Zak,

Glad you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★☆☆☆☆

“Worst experience ever”

Written on: 23/01/2014 by severson (1 review written)

I purchased a brand new honda hornet cb600f, matt balck and gold, very nice machine. I thought i would go with a well known bike company, well what a mistake that was. Unfortunately 1yr and 10days later i hit a patch of desiel on a roundabout and the bike was written off on a full comp insurance policy. I had to provide all information that had previously been sent and which was on their system. I had to chase them for around ten days for a courtesy bike only to be given a 125cc for 5 days… Read Full Review

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Mce_Customer_Services's Response to severson's Review

Written on: 27/01/2014

Hello

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.

So we can get this resolved could you send me some more information to our email and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to speaking to you soon.

Amy Shilton
Customer Service Team Manager

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★☆☆☆☆

“DO NOT USE!”

Written on: 21/01/2014 by MCEscammers (1 review written)

I wouldn't even recommend this company to the people that stole My bike! I recently took fully comprehensive insurance for my kawasaki ninja zx6r. I took the policy to cover me for all angles and possible eventualities. This was my first biggish bike and what stood out the most from their competitors was that they have a 24hour claims line and it states on their website you will speak to a UK agent 24 hours of the day. Also they provided a replacement bike ( it didn't state anywhere that this… Read Full Review

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Mce_Customer_Services's Response to MCEscammers's Review

Written on: 22/01/2014

Hello

I am sorry to hear that you are having problems with your claim and therefore I would like to look into this further for you.
So we can get this resolved could you send me some more information and in the subject line could you note review centre and make for the attention of Jackie.
I look forward to speaking to you soon.

Amy Shilton

Customer Service Team Manager

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Sbarry12's reply to Mce_Customer_Services's Comment

Written on: 06/02/2014

I would like this treatment too! Shame he cannot pick up the phone!

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Sbarry12's Response to MCEscammers's Review

Written on: 06/02/2014

I am in exactly the same situation with them as my bikeha a been stolen and I am still awaiting the payment from the claims department.....13 weeks later!!!!! My complain was sent 6th Jan and as per their complaints procedure I should have received an answer in 5 working days, even an idiot at MCE can work out it's been 4 x this long!

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Mcescammers's reply to Sbarry12's Comment

Written on: 06/02/2014

Mate the company is useless! They still haven't come back with my complaint at all! Based on the mis-selling I told them specifically not to put a claim through as they are saying I don't get a loan bike it's not worth losing the no claims bonus. All of a sudden they send me a letter giving me an offer and stating they have put the claim through!!! So not only have they mis-sold me they have now ruined my no claims bonuses! The best thing you can do is go straight to the Financial Ombudsman Service, these chumps won't deal with your complaint so don't waste your time giving them the benefit of the doubt!

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Sbarry12's reply to Mcescammers's Comment

Written on: 12/02/2014

I've been to the financial ombudsman and soon had a response now 14 weeks later from a guy that was absolutely appalled at the way the company has treated me! Hope you've managed to sort your terrible mess with this company they clearly have no customer loyalty

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★★★★★

“Excellent service”

Written on: 21/01/2014 by marquez93 (1 review written)

I rang up as i went on bike insurer and found MCE were the cheapest but a good £80+ i want to pay monthly so i gave them a call to ask a few question Owen Rush who felt with my call explained everything to me and also put on the notes about extra security i have on the bike and did me the best deal i am so happy i chose them just purely on the level of service i received a company is nothing without good customer service… Read Full Review

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Bigedmce's Response to marquez93's Review

Written on: 22/01/2014

Hi there,

Glad to hear Owen got you sorted! We're all about getting you guys the best cover for your needs as quick as possible so you can get out and enjoy that bike!

Ride on!

Big Ed

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★★★★★

“Insurance experience”

Written on: 20/01/2014

Great prices, friendly staff a pleasure to do business with. … Read Full Review

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Bigedmce's Comment

Written on: 22/01/2014

Hi there,

Glad you had a good experience with us!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Glenn Robinson Professional at his job ”

Written on: 19/01/2014

2nd year with MCE or is it three now, 15 months cover for the same price as 12, i have five bikes and Glenn Robinson Professional at his job still was good at finding me the best quote,excellent… Read Full Review

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Bigedmce's Comment

Written on: 20/01/2014

Hi there,

Thanks for the kind words, I will let Glenn know!

Now get out and enjoy that bike!

Big Ed

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★★★★☆

“Good customer service!”

Written on: 18/01/2014 by mattp13 (1 review written)

I recently bought a new bike. After going online, I got a quote for MCE but then when I called, the price they quoted me was much more. After being told by someone on their team that I would be called back shortly, I ended up chasing them up a few times. I went back online, got a quote reference number and then called them again. This is where my experience changed. I got a very helpful man who helped me go through my quote and actually alerted me to the fact I had more no claims bonus than I… Read Full Review

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Bigedmce's Response to mattp13's Review

Written on: 20/01/2014

Hi,

Glad to hear we got you sorted! Now get out and enjoy that bike!

Big Ed

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★★★★☆

“sorted in the end”

Written on: 18/01/2014 by rew632 (1 review written)

I have been with MCE for a number of years now, I have just got myself a new big bike but after trying 3 times I failed to get a quote for it. I got cut off twice and one person didn't understand what I was asking. I tweeted saying I was not happy and big ed sent me a reply saying he will get someone to call me and sort the problem once and for all. I didn't really expect much but clearly MCE are a company the listen and don't like to lose customers. I got a phone call about 45mins later from… Read Full Review

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Bigedmce's Response to rew632's Review

Written on: 20/01/2014

Hi,

I remember your case clearly. Glad to hear Carl got you sorted in the end! Time to get out and enjoy that CX!

Ride on!

Big Ed

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★★★★★

“very helpful ”

Written on: 18/01/2014 by rmurchie (1 review written)

Spoke to one of the customer service team today and what a great help they were in sorting out my insurance , needed a cover note asap for my road tax and they sent it over while I was still talking to them on the phone , very quick service indeed , would happily recommend them and will stick with them for some time now . a lot better than my last insurance company as they explained everything in detail… Read Full Review

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Bigedmce's Response to rmurchie's Review

Written on: 20/01/2014

Hi there,

Glad to hear you're happy with your experience!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“MCE Motorcycle Insurance”

Written on: 16/01/2014

I always shop around for my insurance every year and this year was no different. but while ringing MCE insurance i found the sales advisor to be very helpful and nothing was to much trouble in finding me the right insurance policy, she checked out various types of cover and explained in detail what was actually covered in the policy and all this at the right price… Read Full Review

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Bigedmce's Comment

Written on: 20/01/2014

Hi there!

Glad to hear we got you sorted! We're all about getting you guys sorted as quickly and efficiently as possible so you can enjoy your bikes!

Ride on!

Big Ed

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★★★★☆

“Good value for money”

Written on: 16/01/2014 by Slabsmith (1 review written)

2nd year with MCE, 15 months cover for the same price as 12, this at the same price any other insurance offers… Read Full Review

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Bigedmce's Response to Slabsmith's Review

Written on: 16/01/2014

Hi there,

Enjoy those 3 extra months, plenty of riding time!

Big Ed

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★★★★★

“Only company to happily insure me”

Written on: 15/01/2014 by Stephen-Fisher (2 reviews written)

I know the title sounds bad, but it was a case of I had bought a brand new bike which I hadn't registered with the DVLA yet. The brilliant system is that to register a new bike with the DVLA you need insurance, most insurance companies won't insure without a licence plate. Catch 22 a bit? MCE was the third company I had contacted. I told them I had performed an online quote but couldnt proceed without a licence. I spoke to a lady who informed me that the quote will be different over the phone… Read Full Review

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Bigedmce's Response to Stephen-Fisher's Review

Written on: 16/01/2014

Hi,

Glad to hear we got you sorted where others couldn't!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“Excellent customer service by DW ”

Written on: 15/01/2014

I called to check on the extra premium cost as I am changing my bike to a much more expensive one and found him to be extremely helpful and knowledgeable answering all my questions and putting me at ease especially regarding the change of circumstances. Would recommend them to anyone especially as the biggest surprise was the extra cost was actually a refund even taking in to consideration the value difference. First Class support !!!… Read Full Review

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Bigedmce's Comment

Written on: 16/01/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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★★★★★

“cheapest comprehensive insurance with RAC included”

Written on: 15/01/2014

Another year of comprehensive bike insurance from MCE because they were the cheapest again. Same excess as other companies. Plus, RAC recovery included. Staff member at call centre was friendly and helpful. Perfect… Read Full Review

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Bigedmce's Comment

Written on: 15/01/2014

Hi there,

Glad to hear we got you sorted!

Now get out and enjoy that bike!

Big Ed

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Lardymardle's Comment

Written on: 17/01/2014

RAC cover and Helmet and leathers as "free add ons" do a very good job of convincing customers to sign up. However take a good look at the respective policies and see how restrictive they are.
e.g RAC Roadside maximum 10 mile tow if not repairable at roadside.
Helmet and leathers max £350 minus £100 xs and you have to jump through hoops to get that if you dare to claim.
Also make sure you know what the xs is.
In short MCE great if you don't claim or need to make any mid term adjustments

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★★★★★

“Excellent service , highly recommended ”

Written on: 15/01/2014

I recently renewed my motorcycle insurance with MCE . It was a speedy and straight forward conversation, a very helpful member of staff helped to renew my insurance in under a few minutes. Got me what I wanted and needed Cheapest and best around… Read Full Review

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Bigedmce's Comment

Written on: 15/01/2014

Hi there,

Glad to hear we got you sorted quickly and efficiently!

We're all about getting you guys on the road so you can enjoy your bikes!

Ride on!

Big Ed

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★★★★★

“i thought i was going to be shafted”

Written on: 14/01/2014 by WarranReeder (1 review written)

I was shaking as I made the call to MCE, you see id been knocked off my 2012 ZX10R and bought a 2014 (brand new one) oh I have only held my licence since aug 2012. The 1st years insurance for the standard brand new ZX10R was a staggering £2500. But I knew that as id got quotes prior to buying the bike. this year I renewed with MCE and was amazed it was only £520 with protected 1 yrs NCB. Sadly I got around 12 days into my renewal when I was knocked off it writing off. To cut a long story… Read Full Review

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Bigedmce's Response to WarranReeder's Review

Written on: 15/01/2014

Hi,

Thanks for the kind words! I will let Carl know!

Ride on!

Big Ed

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★☆☆☆☆

“The Monty Python of the insurance world”

Written on: 13/01/2014

Briefly: Insured my new scooter using the chassis number, which they suggested due to it being new and unregistered. Was told then to contact them when DVLA sent my reg. number, which I did. Got letter saying I hadn't replied and had a week to get reg. number to them (the reg. number was on the top of their letter!) Sent this letter back, having circled the reg. number and informed them that this was it. Got letter saying my insurance was cancelled because I hadn't given them the reg… Read Full Review

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Mce_Customer_Services's Comment

Written on: 14/01/2014

Hello,

I’ve read your review and I would like to take some time to look in to your query further as this is not a standard process for us to follow.

So we can get this matter resolved for you, could you contact us by emailing me your details and in the subject line could you note review centre and make for the attention of Jackie.

I look forward to hearing from you shortly.

Jackie
Customer Service Manager

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Warranreeder's Comment

Written on: 14/01/2014

now that's customer service for you

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★★★★★

“Good”

Written on: 11/01/2014 by rhyst1992 (1 review written)

I found them to be the best and cheapest when you ring them you always get the answer you are after and always helpful and good manners on the phone are very fast sending out details what a good company they all know what they are talking about and seen to know a lot I cant tell you how happy I am if you ask them to best another company they seem to even if it is by £ very happy… Read Full Review

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Bigedmce's Response to rhyst1992's Review

Written on: 13/01/2014

Hi there,

Thanks for the kind words, I will pass it onto the team!

Now get out and enjoy that bike!

Big Ed

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