MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2417
78.8% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Yamaha R1 insurance”

Written on: 05/04/2016 by RBrewis (1 review written)

Excellent price and service and would highly recommend to friends… Read Full Review

Bigedmce's Response to RBrewis's Review

Written on: 14/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Always had a bit of a love hate relationship with MCE...”

Written on: 05/04/2016 by db00117 (1 review written)

Always had a bit of a love hate relationship with MCE since I first started using them in 2014. Loved the price of their premiums, hated trying to get through to them, especially if i was broken down at the side of the road. However, having just spoken to a wonderful person, I have never experienced greater customer service throughout my entire driving or riding life. She was exceptionally helpful, thoroughly knowledgeable and keen to assist with everything asked by me. She went out of her… Read Full Review

Report this review
★★★★☆

“Exemplary service.”

Written on: 05/04/2016 by RiyaPayne254 (1 review written)

Provided just what I wanted at a market competitive price. Will use them again.... if they retain their competitive edge !… Read Full Review

Bigedmce's Comment

Written on: 14/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Worst ever. Do not trust them with your pride and joy”

Written on: 04/04/2016 by Grahamhp4 (2 reviews written)

Please avoid these idiots like the plague .they may be the cheapest on go compare, but if you ever have to claim, you will regret it . They will take months to pay out, using any slight query to delay the process, they will NEVER ring you with a query or progress report. The loan bike is a 125cc for 5 days only, the helmet and leathers cover is £300,less an excess of £100, which didn't even cover the cost of my helmet. They pass the the injury claim to their own solicitors, Fletchers, who are… Read Full Review

Mce_Insurance_Customer_Services's Response to Grahamhp4's Review

Written on: 05/04/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Dee Modha. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Dee Modha
Claims Service Manager
MCE Insurance

Reply to this comment

Grahamhp4's reply to Mce_Insurance_Customer_Services's Comment

Written on: 05/04/2016

After being totally messed about by your claims department for 3 months, I made an official complaint both verbally and in writing. The guy I made the verbal complaint to promised I would get a reply within 48 hours! 3 months later I have still had no reply! Have a look through your un answered complaints and see if you can find me! Needless to say I have taken my business elsewhere now, but I await your call with interest, however, I won't hold my breath!!!!! GS

Reply to this comment

Grahamhp4's reply to Mce_Insurance_Customer_Services's Comment

Written on: 05/04/2016

After being totally messed about by your claims department for 3 months, I made an official complaint both verbally and in writing. The guy I made the verbal complaint to promised I would get a reply within 48 hours! 3 months later I have still had no reply! Have a look through your un answered complaints and see if you can find me! Needless to say I have taken my business elsewhere now, but I await your call with interest, however, I won't hold my breath!!!!! GS

Reply to this comment

Grahamhp4's reply to Mce_Insurance_Customer_Services's Comment

Written on: 05/04/2016

After being totally messed about by your claims department for 3 months, I made an official complaint both verbally and in writing. The guy I made the verbal complaint to promised I would get a reply within 48 hours! 3 months later I have still had no reply! Have a look through your un answered complaints and see if you can find me! Needless to say I have taken my business elsewhere now, but I await your call with interest, however, I won't hold my breath!!!!! GS

Reply to this comment
Report this review Read 4 Comments
★★★☆☆

“NO DOCUMENTS”

Written on: 03/04/2016 by RogelioSilva246 (1 review written)

The price I received was good, the person I spoke to was really helpful and friendly but I was told that I would receive my documents by email within 48hours and I am still waiting. I don't want to go out on my bike until I have checked them and made sure they are correct… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 04/04/2016

Hello

Were sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.
Please email with your contact details and policy reference if known and we will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously.

We look forward to hearing from you
Kind Regards


Customer Services Team

MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Still no documents.”

Written on: 03/04/2016 by CBR929 (1 review written)

I paid in full 2 weeks ago and I still haven't received my documents so I don't even know if I actually have insurance. All e-mails and messages I've sent have been ignored. It seems I made a mistake in choosing MCE but the price was very good. I can only hope I never need to claim on the policy, if indeed I have a policy because this company are clearly incompetent… Read Full Review

Mce_Insurance_Customer_Services's Response to CBR929's Review

Written on: 04/04/2016

Hello

Were sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.
Please email with your contact details and policy reference if known and we will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously.

We look forward to hearing from you
Kind Regards


Customer Services Team

MCE Insurance

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“More than satisfied, and many thanks to employee ”

Written on: 03/04/2016

My Claim was recently settled, and I would just like to say that he was a lot of help in the whole process. He was very patient during my many phone calls, even when there was a problem with my email address and it wasn't clear what the problem was. Again many thanks for your kindness and patience C :) MCE in general offered fair prices and service, and came through when it mattered after the unfortunate theft of my vintage motorcycle took place. All in all I got what I paid for and at all… Read Full Review

Bigedmce's Comment

Written on: 04/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Can't complain”

Written on: 03/04/2016 by Reevesuq124 (1 review written)

Had to get in touch about sending me my policy details as these had not been sent after two days, the Lady on the phone was very helpful and had them sent to me within ten minutes. Was informed by my Bike supplier that the registration was wrong on the documents, another call to MCE and this was put right straight away. On first impressions I was very happy with the customer service and the manner in which they dealt with my problem, had to wait a little while for them to answer the phone… Read Full Review

Bigedmce's Comment

Written on: 04/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Cheap but great cover with fantastic customer service”

Written on: 03/04/2016

Have been with MCE the last 2 years and not just for convenience sake. The policies they offer are second to none and also often offer far more both in benefits and service than their competitors. I have shopped around for my bike insurance to no end and have always found that MCE are time and time again the strongest candidate for best insurance. Not to mention that the service goes above and beyond, the staff are always more than happy to assist without being pushy for a sale, if there is… Read Full Review

Bigedmce's Comment

Written on: 04/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Friendly helpful service”

Written on: 03/04/2016 by Kale123 (1 review written)

Once through to an operator, found the information clear and useful. However I did go onto a comparison website, and found the exact same cover from MCE £20 cheaper. The only niggle really is the length of time to get through whilst listening to bland music!!… Read Full Review

Bigedmce's Comment

Written on: 04/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review - i'll be sure to pass it on.

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Simple easy ”

Written on: 02/04/2016 by SageMcAllister (1 review written)

Very nice people at mce. Easy to talk too. I like the club mce. Many thanks … Read Full Review

Bigedmce's Comment

Written on: 04/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Obtaining insurance policy compared to actually claiming.”

Written on: 01/04/2016 by bobnab (1 review written)

The actual process of obtaining a policy is very good, I am applying for my second year of Bike insurance, the problem comes when you actually want to claim. My accident occurred in Nov 2015 and 4 months later the claims people were still asking for documentation, I.e proof of no claims, this was actually sent just after the accident but it took nearly 3 months for them to tell me it was the wrong paperwork, even though it contained the number of years of no claims, and I only found that out… Read Full Review

Report this review
★★★★☆

“Insurance Quote”

Written on: 01/04/2016 by HayleighRimmer (1 review written)

Happy With MCE.. Very Reccomended.. And Cheap.. Only prob i had was quoted 7 times at different prices.. and was quote more Expensive over the phone than online.. paid online and covered straight away at a cheap reasonable & Affordable price.. nice and friendly customer service.. Think ill be staying with MCE.. Im jus really please with my "online" quote.. especially being a first time driver and already havin points.. so affordable.. If you have driving convictions MCE is the best and cheapest… Read Full Review

Report this review
★★★★☆

“quotes”

Written on: 01/04/2016 by GabrielleChapman (1 review written)

Got an online quote fully comp ref 22poh9orow price £94.56 called and price not honoured . Price paid £ 117.98 . On the fone. But took out policy. Got a lot of things added in… Read Full Review

Bigedmce's Comment

Written on: 01/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Still room for improvement ”

Written on: 01/04/2016 by Zaidenl109 (1 review written)

I insurance my Bike on 1/10/15, sadly the DVAL made a mistake, revoked my license at the beginning of this year. I had to cancel my insurance as result. I'm glad to say after about 2 weeks I got it back. Due to the weather being bad i decided to wait till April to reinsure my bike. Once it was insured i tried to print out my documents so i can have them. Once i've logged in i can only get my old insurance documents which are no long valid. I sent email asking why are they still available for… Read Full Review

Report this review
★★★★☆

“compulsory excess”

Written on: 01/04/2016 by Jace150 (1 review written)

I love MCE but why is it this year the compulsory excess has jumped up in my case to £600 double that of last year I will stick with you at the moment but I will be watching.You have great customer service great extras like breakdown cover but £600 on a old bike that's only worth £1200 $1500 come on a bit much thanks… Read Full Review

Report this review
★★★★★

“Would'nt use any other”

Written on: 31/03/2016 by Weeme2 (1 review written)

Very polite quick and easy,very informative covered all my insurance needs. Wold definitely recommend to my family and friends. MCE club is also a bonus offering you a variety of things to do at a BSB meeting which I have already been lucky enough to have the pleasure in using and hopefully use it in the future… Read Full Review

Bigedmce's Response to Weeme2's Review

Written on: 01/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Cheap and good benefits”

Written on: 31/03/2016 by Dudley229 (1 review written)

Great benefits with Club MCE and good extras with the policy although wouldn't bother ringing as I rang and it was £60 more expensive then my online quote which was exactly the same policy… Read Full Review

Report this review
★★★★★

“Quick, Easy, Good Value.”

Written on: 31/03/2016 by geoff916 (1 review written)

Easy to set up, customer services answered my questions instantly. Got all my documents via email as requested. Not the cheapest quote I had but value for money was definitely worth the SMALL amount more than competitors. MCE give me more cover than previous insurers Helmet / Leathers / Breakdown / EU cover … Read Full Review

Bigedmce's Response to geoff916's Review

Written on: 01/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellant service”

Written on: 31/03/2016 by Ziggyzoe (1 review written)

Many thanks for my insurance quote which I have taken out with you. Excellent price and service. Thank you… Read Full Review

Bigedmce's Response to Ziggyzoe's Review

Written on: 01/04/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

Reply to this comment
Report this review Read 1 Comment
overview