MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2941
79% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“going the extra mile”

Written on: 15/08/2016 by hango (1 review written)

Rang about adding a new bike on policy.And taking one off .At first the quote was more than I wanted to pay .But he tried to get the price down and did .but still not happy so Charlene tried again.And quoted me happy. And insurance sorted. Cheers my star… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Fantastic service!!!”

Written on: 15/08/2016 by Serkanaktas27 (1 review written)

I normally would not waste time writing a review but for this particular one i had to. I took out a motor bike insurance and waited for my documents to arrive..some thing went wrong and it did not.i called them the following day which was a sunday. She was extremely helpful too.within couple if minutes,she sorted the problem out, sent my documents and made sure i received them before puting the phone down. Best ever customer service...thank you MCE!!!… Read Full Review

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Written on: 18/08/2016

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★★★★★

“ Customer service very helpful ”

Written on: 14/08/2016 by KatelynTorres203 (1 review written)

The lady I spoke to was very helpful and understanding she really made me feel at ease she went out of hair way to solve my problem . When she said to me she would get back to me she did and at the end of the conversation everything was fine. again she was very professional at her work 10 out of 10 thanks again 4789… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Motorcycle accident claim”

Written on: 13/08/2016 by davegg (1 review written)

For the first time of claiming ever it was a daunting task to just phone up and get the claim started. Initially the response was very good, however after speaking to the initial people there was no correspondence after being told the team would be in contact if there were any issues. Each week I would call to see what was happening and there was always the same response - there is an issue and we will let you now what is happening. the final contact was a completely different response… Read Full Review

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★★★★★

“Excellent, thorough, friendly, customer service.”

Written on: 12/08/2016 by 146Knight (1 review written)

This was a very friendly, patient, thorough service (from SG). My bike insurance was purchased the previous night online & I needed to clarify & confirm my policy details. My customer service advisor (SG) made this a simple, pleasant experience due to their friendly, chatty manner.. I would recommend MCE Motorcycle Insurance to my friends & family in future… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Fabulous service to hand”

Written on: 12/08/2016 by PGMB (1 review written)

Just a massive Thankyou to the agent, she made me feel important, very welcome as a customer of MCE, I in the future would gladly continue to be a customer of MCE, knowing that there are staff like her on the other end of the phone! As a company, you all should be very proud of her, I would not normally bother with reviews, but I feel this review was earned and justified! Again Thankyou for the lovely experience I had!… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Oops”

Written on: 12/08/2016 by Ogoshi (1 review written)

Took 2 policies out by mistake, rang mce no problem sorted instantly. Happy bunny… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Fantastic customer Service”

Written on: 12/08/2016 by adriengold (2 reviews written)

MCE Insurance offered the best priced quote around to cover my vehicle. It was really easy to set up and their 5 star rating gave me the confidence to use them. Customer Service, was very professional in setting up my insurance. Very quick and easy and I was very pleased with her assistance to such a degree that I would recommend MCE Insurance to everyone I know. A ***** Many thanks! … Read Full Review

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Written on: 18/08/2016

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★★★★★

“Motor cycle insurance”

Written on: 11/08/2016 by Kevintheexile (1 review written)

I have just dealt with the agent to change my motorcycle insurance. It was a pleasure to speak with the young lady, not only was she very good at her job and very helpful but also seemed a very nice person, it was a pleasure to talk to her… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Customer service review”

Written on: 11/08/2016 by Baz46 (1 review written)

The service received with my insurance equiries was friendly and efficient. A very helpful service… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Great Customer service”

Written on: 11/08/2016 by Dominiqueo454 (1 review written)

Rang to get information and my job claims details . Requested everything to be sent through asap Requested details before This call Omg got everything within 15 minutes of ending the call . All documents in PDF Few more companies could do with customers service advisors like this one Big well done . And a great experience… Read Full Review

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Written on: 18/08/2016

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★★★★☆

“Bike Repairs Authorised at Last”

Written on: 10/08/2016 by jmbiss (1 review written)

I would to say a special thanks to a young lady in First Party Claims, employee code 4679, who, after weeks of my trying to expedite matters of repair to my bike with no success, managed to sort it in one call. I was truly impressed with her technique. She had not seen the case before and I had not spoken to her either before today. She instantly saw what the problem was, told me that she would call by the end of play and she did just that. She not only managed to resolve the situation… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Stolen Scooter”

Written on: 10/08/2016 by Pakax (1 review written)

My Tmaxx was stolen in London in April. Logged a claim with MCE and everything from there went smoothly although it did take some time because I was traveling quite a lot during that time. MCE was very supportive. Once the claim assessment was done, I simply called then, talked to a charming lady by the name of Hollie (4773) who basically moved the claim to valuation and closing within minutes. Overall, very pleasant experience, outside of the fact that my scooter was stolen.... (!) I… Read Full Review

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Written on: 18/08/2016

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★★★★☆

“Very helpful”

Written on: 09/08/2016 by Fangzamillion (1 review written)

I was very pleased with the service I got from the insurance call handler at MCE today. Despite a very complicated situation where I needed to change my policy several times in quick succession the lady on the other and of the phone was polite patient and went the extra mile to get me the best deal. I wish all call center could be this good. I am motorcycle instructor and I will be recommending this company to my students in future.The only downside was that I was on hold for 30 minutes before… Read Full Review

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Written on: 18/08/2016

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★★★★★

“Saved the day ”

Written on: 09/08/2016 by Kieronfenn10 (1 review written)

I have had my ups and downs with MCE, not an insurance company I thought highly of until today. Due to unexpected circumstances, I ended up in a bit of trouble. Customer services has been commendable today. His knowledge and communication was exemplary. He has really managed to shine some light on a terrible 24hours. I can't thank him enough for all his help. I sell motorbikes for a living. EVERY new bike that goes out the door I get asked the same question....'where shall I go for insurance?'… Read Full Review

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Written on: 18/08/2016

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I'm glad we were able to get you sorted, thanks for the review!

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Bigedmce's Response to Kieronfenn10's Review

Written on: 18/08/2016

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★★★★★

“Customer service”

Written on: 09/08/2016 by fazer51 (1 review written)

I would like to say that i am 65 this year and your company is the best i have encountered for customer service. I have talked with two ladies in the last couple of days regarding my no claims bonus. the problem was sorted out very quickly and in a very polite and efficient way.. I would like to congratulate you on the standard of service that you have at MCE insurance.. Thanks again  … Read Full Review

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★★★★☆

“Very helpful”

Written on: 08/08/2016

Had an issue with a claim which wasn't settled the last time I called MCE which made me very frustrated when I had to call back! Though speaking to Hollie (employee code 4773) she was very proffesional and sorted out my issue there and then. I started the phone call feeling quite angry and ended it very satisfied having been dealt with efficiently and quickly. This has restored my faith with MCE. Many thanks… Read Full Review

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Written on: 09/08/2016

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★★★★★

“Great friendly service from telelphone agent Nichola...”

Written on: 08/08/2016 by adUnderwood87 (1 review written)

I dont often take the time to write online reviews, however my experience today with MCE insurance dealing with motorbike insurance and particularly their agent Nicki ( Nichola Kirkup ) means that I am taking the time to do so.. Basically just a really friendly down to earth lady with great service, sensible advice and swift action. Call centres experiences are generally poor, this was a great one !… Read Full Review

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Written on: 09/08/2016

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★★★★★

“Best”

Written on: 06/08/2016 by MeganHopkins (1 review written)

Spoke with an advisor, very helpful and got my insurance sorted mce is the place for insurance… Read Full Review

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Written on: 09/08/2016

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★☆☆☆☆

“Absolutely ludicrous”

Written on: 06/08/2016 by Johnstonao336 (1 review written)

Took out insurance with them for my first year riding which was fine. Then I renew with them at a higher price. The second I renewed I thought I would have a look on a comparison website and found that MCE would of quoted me £250 cheaper if I done it through the comparison site so I phone up to hopefully get the insurance out at the much cheaper quote but they told me that I wasn't able to… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 08/08/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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