MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.0 / 5
2685
78.8% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★☆☆

“Good service but pricey”

Written on: 24/05/2016 by Reedq245 (1 review written)

When I claimed last year I was paid out the value u had given in a reasonable time. This year the quoted price is £80 dearer than Bennets. But as I have issues with them I have stayed with MCE due to their customer service which I find hard to beat. The added extra of pillion laps at BSB races is an added benefit. I would have liked to be able to add legal cover as this is not even an option I could find on the site… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Excellent price excellent cover”

Written on: 23/05/2016 by Daza123 (1 review written)

Very pleased with mce excellent price and excellent cover great communication ,best insurer I have delt with couldn't of asked for more give great advise and had great understanding of my situation was really very helpful… Read Full Review

Bigedmce's Response to Daza123's Review

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“EASY ON-LINE INS”

Written on: 23/05/2016 by Brownpl68 (1 review written)

Insured the second of my 2 bike's with MCE last week.. doc's did not arrive so after 2 days made a 2min phone call and the very helpful chap on the other end sent them straight over via P.D.F. Very easy to insure with, very competitively priced, and very helpful. The only negative was that the doc,s did not arrive without a prompt. … Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★☆

“Motorcycle renewal”

Written on: 23/05/2016 by DevinBowen (1 review written)

Very good service. Friendly staff. They even make you feel like their not ripping you off which for an insurance company is a rare thing! I've used them for several years and they always manage to pull a quote out the bag. Only gripe is the painful voiceover when you call them but I can live with that… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“Beware phone charge”

Written on: 23/05/2016 by hpMartin331 (1 review written)

Beware of phone charge it cost Me £17.50 and no warning of this insurance policy fine but I feel cheated… Read Full Review

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★★★★★

“Quick, Simple and Easy .”

Written on: 23/05/2016

Applied online, very simple and not to badly priced. Called MCE to confirm all details were correct spoke to an advisor who ran through every thing in detail all was well. Like that my MCE policy inc breakdown cover and helmet and leathers too..Now back on 2 wheels for the summer (if it ever comes !! )… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★★★★★

“Excellent Service from MCE”

Written on: 22/05/2016 by plaaplsy (1 review written)

I needed proof of No Claims Bonus for my Policy which had recently expired so that I could forward it to my new insurer. One phone call was all it took. The proof had been e-mailed to me within 3 minutes of my request. Extremely impressive service from MCE and this demonstrates an excellent attitude towards excellent customer service and excellent after-sales service… Read Full Review

Bigedmce's Response to plaaplsy's Review

Written on: 01/06/2016

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I'm glad we were able to get you sorted, thanks for the review!

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★☆☆☆☆

“The worst communicators & liars”

Written on: 22/05/2016 by Nehemiahe314 (1 review written)

One word, Shocking"....terrible service, complete liars, most of all over promise, under deliver!… Read Full Review

Mce_Customer_Services's Comment

Written on: 23/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Michael Sullivan

Customer Service Manager
MCE Insurance

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★★★★☆

“bike insurance”

Written on: 22/05/2016 by ShayleeWells (1 review written)

very happy with this insurance company,best quote,friendly staff,would recommend… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“excellent service”

Written on: 22/05/2016 by LaceyHastings374 (1 review written)

I lost my cash card just before purchasing an insurance with mce..therefore I had to use my friend's account. the person I dealt with at MCE was very flexible and helpful in this chrisis, he also arranged a call to my friend to make sure that it is ok for us to use his account.. The price was actually a lot better then what I expected. He was also very friendly and more than wiling to help me with the difficulties. Many thanks for the person I dealt with and MCE… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

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★★★☆☆

“Renewal confusion”

Written on: 22/05/2016 by 57Tennant (1 review written)

Before renewing I visited a comparison and viewed Mce as being competitive so I decided to renew. I thought it would be as simple as that. I went through a series of questions as though I was seeking a quote the out come was a quote more the than the renewal cost! I went online and renewed at the quoted price! I have received no acknowledgement of the renewal although my account has been debited. I have emailed you for an acknowledgment but not heard anything. I am a little nervous everything… Read Full Review

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★★★☆☆

“ Annoying intro message ”

Written on: 22/05/2016 by kwPoole371 (1 review written)

I was happy with the service I received but became increasingly very annoyed that the phone number given is a premium number and having listened to the intro message for five minutes was then told if I'd like to ring a different number it would be at standard rate on phoning that number I had to listen AGAIN to the same intro message before I could speak to someone please please just give us the cheaper number !!… Read Full Review

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★★★★★

“no need to go compare”

Written on: 22/05/2016 by Gleason156 (1 review written)

I initially went to mce because of the price and cover was superior to other companies I had tried. I called today to amend my policy and found within five minutes it felt like the person I dealt with could not do enough to help me and was more like talking to a friend about my bikes and how best to meet my needs. It was a pleasant change to have some interaction rather than being read a script of questions and still had a fantastic deal. It is not often that I feel an insurance company… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Amazing service and cheapest quote”

Written on: 21/05/2016 by OliverDey (1 review written)

Rang up to add another bike to my policy, I spoke to an advisor who was very friendly and dealt with my enquiry quickly and professionally who got me a very reasonable quote. The outstanding staff and competitive prices are the reasons I choose MCE to insure my bikes, would definitely recommend!… Read Full Review

Bigedmce's Response to OliverDey's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“Great price”

Written on: 21/05/2016 by ifRossiItalian116 (1 review written)

Cheapest price but with fantastic benefits which made it easy to renew with MCE. Would be nice if when you log onto MCE your details were saved to save time having to re-enter them… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★☆☆

“inconsistant”

Written on: 21/05/2016 by O'Grady48 (1 review written)

had completed on line then had issues so called by the end of conversation premium had gone up for exactly the same spec quoted on line. went back and completed on line again this time accepted as price back to original quoted price… Read Full Review

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★★☆☆☆

“Awgful”

Written on: 21/05/2016 by Burnhammn92 (1 review written)

No documents so I can't work u guys are costing me … Read Full Review

Mce_Customer_Services's Comment

Written on: 23/05/2016

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Michael Sullivan. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Michael Sullivan

Customer Service Manager
MCE Insurance

Reply to this comment
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★★★★☆

“Spot On Bike Insurance ”

Written on: 20/05/2016 by StephenClancy (1 review written)

Has to renew at shirt notice. Did all the details over the phone and as I didn't have my payment details to hand the agent booked a call back for them and called back At the agreed time… Read Full Review

Bigedmce's Comment

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★★

“It's all good!”

Written on: 20/05/2016 by Corrado71 (1 review written)

Helpful informative knowledgeable staff and friendly! Premium was very good compared to other insurers . Was able to get policy there and then. Very satisfied :)… Read Full Review

Bigedmce's Response to Corrado71's Review

Written on: 01/06/2016

Hey there!

I'm glad we were able to get you sorted, thanks for the review!

Ride on!

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★★★★☆

“Good all round service ”

Written on: 20/05/2016 by Amaraw1978 (1 review written)

Good service when taking out a policy customer service is really slow and had to wait for a while before being spoken to but the delta with my question good and fast need to improve on the waiting time getting through to customer service. … Read Full Review

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