MCE Motorcycle Insurance Reviews - www.mceinsurance.com

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★★★★☆
4.0 / 5
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★★★★★

“Fantastic service will recommend”

Written on: 13/01/2015 by Andrewhughes999 (1 review written)

Really good customer service and the prices are unbeatable for me. Willk recommend to friends an family, the advisor was helpful, friendly an made the process easy an simple to understand. 5 stars!!… Read Full Review

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Bigedmce's Response to Andrewhughes999's Review

Written on: 19/01/2015

Hey,

Thats great news, i'm glad we got you sorted and you were happy with the service!

Ride on!

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★★★★☆

“excellent customer service”

Written on: 12/01/2015 by loc37 (1 review written)

Excellent sales advisor polite and cheerful as well as informative. Gave me policy wanted 2nd time I've been with mce and no complaints. Would definitely recommend… Read Full Review

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Bigedmce's Response to loc37's Review

Written on: 19/01/2015

Hey there!

I'm glad to hear MCE got you sorted!

RIde on!

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★★★★★

“James Fittes”

Written on: 10/01/2015 by ellisbrown55 (1 review written)

Helped me get the right policy and was just the nicest lad. Superb phone manor and an amazing service. Would highly recommend!!! Cheers bruv and MCE!… Read Full Review

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Bigedmce's Response to ellisbrown55's Review

Written on: 12/01/2015

Hey there!

I'll pass this on to James, glad to hear he got you sorted!

Ride on!

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★★★★★

“Reece Whitwell”

Written on: 10/01/2015 by Pritchardqh178 (1 review written)

Ive just bought my bike from MCE , excellent service from a friendly, helpful and sociable advisor ( Reece Whitwell ). Thank you very much… Read Full Review

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Bigedmce's Comment

Written on: 12/01/2015

Hey there!

Glad to hear Reece got you sorted!

Ride on!

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★★★★★

“Customer service was amazing, and value for money is...”

Written on: 07/01/2015 by Benj98 (1 review written)

Iv been with Mce for many years, and it seems the service is improving annually. As I came to renew my insurance for another year, I was put in contact with James, and it was an easy, simple and CLEAR process, with no grief or hassle. Only taking a few moments of time. I'm very happy with the service and very happy to be back insured with Mce! Cheers guys!… Read Full Review

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Bigedmce's Response to Benj98's Review

Written on: 12/01/2015

Hey there!

That's great news i'm glad you're happy with the service!

Ride on!

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★★★★☆

“bought bike insurance”

Written on: 07/01/2015 by Gallagher278 (1 review written)

Wayne Shann was very helpful and I was happy with the policy that I bought… Read Full Review

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Bigedmce's Comment

Written on: 12/01/2015

Hey there!

Great to hear Wayne got you sorted!

Ride on!

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★★★★★

“Customer Service”

Written on: 06/01/2015 by KawasakiAndy (1 review written)

I have three motorcycles on my MCE insurance policy and often chop and change. I have just bought a new Kawasaki ZX10-R and found the process of amending the policy a breeze. It was a lady who did the work and her customer service was first class. I even got a rebate for the change - that's a first! Every other insurance company seems to charge an extortionate rate for changing bikes mid policy… Read Full Review

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Bigedmce's Response to KawasakiAndy's Review

Written on: 12/01/2015

Hey!

I'm glad we were able to get you sorted and save you some money!

Enjoy your new bike!

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★★★★★

“Friendly and very helpful ”

Written on: 04/01/2015 by Dyanne35 (1 review written)

The Sales advisor wad very helpful and polite. He's name was Wayne shann. Would recommend to any of my friends looking for bike insurance… Read Full Review

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Bigedmce's Response to Dyanne35's Review

Written on: 12/01/2015

Hey there!

That's great news i'm glad Wayne got you sorted!

Ride on!

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★★★★☆

“Great customer service”

Written on: 04/01/2015 by Jaslene332 (1 review written)

James fittes dealt with my quotation for motorbike insurance very professionally and helped with questions i had. Im very happy indeed and will be more than happy to tell friends all about m.c.e… Read Full Review

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Bigedmce's Comment

Written on: 05/01/2015

Hey there!

That's great news I'll make sure I pass this on!

Ride on!

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★★★★★

“MCE Professional friendly motorbike insurance company”

Written on: 31/12/2014 by DrewShaw219 (1 review written)

Called MCE yesterday to make changes to my motorcycle insurance, spoken to a representative who was the best, well informed and had a friendly manner, insurance representative that I have ever spoken too in 40 years of having motor insurance. He made the whole transaction a pleasure and answered all my question completely. Nothing I asked was an issues to deal with and I was able to make a decision about my insurance options there and then because of the attentiveness of this representative. … Read Full Review

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Bigedmce's Comment

Written on: 02/01/2015

Hey Drew!

That's great news, I'll make sure I pass this on!

Now get out and enjoy that bike!

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★★★★★

“change of bike on policy”

Written on: 31/12/2014

very friendly staff who dealt with me fast and easy a pleasure to deal with . admin charge a bit high but that's company policy nothing to do with staff who was very pleasant… Read Full Review

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★☆☆☆☆

“MCE Bunch of cheating people”

Written on: 26/12/2014 by bobypjohn (1 review written)

I won't recommend any body to the company called MCE insurance as my experience was terrible.When i went online for taxi insurance, their quote was significantly low.I double checked everything and decided to buy it. On completion of payment, it gave me a message "Your insurance is not valid untill a member of our team contacts me" which is quite unusual for an online service.Eventually a member contacted me many days later and he claimed I entered my 3 years normal car No claim insurance as… Read Full Review

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Mce_Customer_Services's Response to bobypjohn's Review

Written on: 27/12/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

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★★★★★

“really helpful people to do business with”

Written on: 23/12/2014 by wnLynch305 (1 review written)

i needed insurance on a chassis number in order to get the registration process under way and the staff could not have been more helpful, talked me through what was needed and at a great price into the bargain. the documents were all sent through by e mail and i'll be using mce again… Read Full Review

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Bobypjohn's Comment

Written on: 26/12/2014

Are u sure it is MCE Insurance?Because from my experience, when i needed taxi insurance, they showed the lowest price.But when i purchased it, the site showed a message "your insurance is not valid untill a member of their team contacts me"it made me suspicious and eventually when someone contacted me he claimed I claimed 3 years Taxi insurance and quoted an enormous price which obviously i refused and when i specifically asked only the operator revealed that the refund money will be short by 30 quids as they charge it as setting up insurance policy. All my efforts to recover that money failed..... Should be referred to FSA and barred from insurance business altogether....

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Bigedmce's Comment

Written on: 02/01/2015

Hey there!

Glad to hear we got you sorted!

Ride on!

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★★★★☆

“Renewel”

Written on: 19/12/2014 by unsquashable (1 review written)

Good value, honest and reliable company offering good incentives to stay insured with them for another year, didn't bother getting any other quotes as I was happy and thought what I was quoted was good value for insuring my two bike's on a multi bike insurance policy. They have taken the hassle out of having to shop around… Read Full Review

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Bigedmce's Response to unsquashable's Review

Written on: 02/01/2015

Hey there!

That's great news, i'm glad to hear we got you sorted!

Now get out and enjoy that bike!

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★★★★★

“Change of policy deatils”

Written on: 16/12/2014 by McCaffreyrx54 (1 review written)

Friendly, speedy service, the admin charge was a little steep considering the time it took to update my new details and the length of time left on my existing policy. It might have been cheaper to cancel and get a new policy… Read Full Review

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Bigedmce's Comment

Written on: 02/01/2015

Hey there!

I'm glad we got you sorted!

Ride on!

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★★★★★

“Helpful and Concise”

Written on: 15/12/2014 by MS01 (1 review written)

The chap we dealt with was very helpful and really knowledgeable. He answered all our questions and was very honest. Usually people in call centres are pretty rubbish and just read off a script but it felt as though he actually understood the products he was selling. Would gladly recommend… Read Full Review

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Bigedmce's Response to MS01's Review

Written on: 02/01/2015

Hey there!

That's great to hear, i'm glad you had a good experience!

Ride on!

Reply to this comment
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★★★★★

“Problem solved with no fuss”

Written on: 13/12/2014 by Alexmerr (1 review written)

I am new to motor biking having very recently take my full license, having searched the Internet for the best price I went with mce. A few months later the misses finally agreed to go on the back of the bike with me (I am still shocked) so called customer service to check I was covered and due to my inexperience I wasn't covered as I didn't select it ( there's me thinking it was automatic cover). So the nice young lady not only sorted it out for me but was able to help with the admin fees and… Read Full Review

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Bigedmce's Response to Alexmerr's Review

Written on: 02/01/2015

Hey,

I'm glad we got you sorted!

Ride on!

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★☆☆☆☆

“Please do not use!!”

Written on: 12/12/2014 by txCarson325 (1 review written)

Both myself and partner were insured with MCE until recently and we have had nothing but issues with them, they back track what they say and have no record of conversations when confronted. Fellow bike lovers please never use this company… Read Full Review

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Mce_Customer_Services's Comment

Written on: 12/12/2014

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Jackie Spittles. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Jackie Spittles

Customer Service Manager
MCE Insurance

Reply to this comment
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Brad883's Comment

Written on: 13/12/2014

Will I ever receive my excess back with my my excess cover or are you alway going to leave me on hold for 15 minutes +. How ever if I ring up and go through the option to start a policy I'm through to someone in minutes. From August when I wrote the bike off till December I carried on paying and now I'm not getting treated fairly I recommend somebody get in touch immediately

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★★★★★

“i recommend to everybody, i'm very satisfied”

Written on: 11/12/2014 by bboyroli (1 review written)

i recommend to everybody, i'm very satisfied… Read Full Review

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Bigedmce's Response to bboyroli's Review

Written on: 15/12/2014

Hey!

I'm glad you're happy with the service!

Ride on!

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★★★★★

“I spoke to a nice person today, he was realy...”

Written on: 11/12/2014 by Chandlerq130 (1 review written)

I spoke to a nice person today, he was realy respectful and it was the best ever customer service experience i had. Thanks to MCE for being helpful always. … Read Full Review

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Bigedmce's Comment

Written on: 15/12/2014

Hey Chandler!

I'm glad you had a great experience with us!

Now go out and enjoy that bike!

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