FoneFunShop Ltd Reviews - www.fonefunshop.co.uk

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★★★★★
4.5 / 5
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★★★★★

“HTC sensation USB port replacement”

Written on: 08/04/2013 by grahamjO (1 review written)

Our phone was repaired and returned via Royal Mail special delivery in 4 days and now works perfectly. You are able to track the status of your repair online and you get feedback and pictures to show the results of the repair work. It would have been nice to know about this part of the service when I placed my order but it was also a pleasant surprise when an email received from the fone fun shop explained this service. I would recommend the fun fone shop to anyone who needs their mobile… Read Full Review

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★★★★☆

“Nokia Lumia 920 unlocked”

Written on: 08/04/2013

I got my Nokia Lumia 920 unlocked in 5 working days which is good. Would recommend FoneFunShop to anyone who needs this kind of service. Keep it up!… Read Full Review

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Fonefunshop's Comment

Written on: 08/04/2013

many thanks for the feedback its always nice to hear when we deliver a good service, thanks again...Mark.

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★★★★★

“Super fast service”

Written on: 05/04/2013 by RachelFoard (1 review written)

They are extremely good with dealing with queries over the phone and gave me their name as a reference to go back to if i needed more help, i did go back to them and they unlocked my phone the day they received it and also sent it back that very same day by special delivery and so i received it back within 2 days, fantastic service, so quick and easy and helpful. would reccommend them to anyone. i was extremely satisfied… Read Full Review

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★☆☆☆☆

“They lied about non-delivery from the Royal...”

Written on: 28/03/2013 by moro777 (1 review written)

They lied about non-delivery from the Royal Mail. They returned my phone (phone was sent for a small repair). My phone came back bricked and is now useless. They ignore emails and are very untrustworthy. Do not use them. Dishonest and incompetent at mobile phone repairs. Find some other company outside Sheffield. All the above is documented. please be warned… Read Full Review

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Fonefunshop's Response to moro777's Review

Written on: 05/04/2013

We do not lie, i already told you it was not delivered but was delivered the next day.

i have cctv of out side our store 24 hours a day, no delivery of any mail was attempted due to snow that day.

I already explained this to you and have spoken with royal mail too.

their take on it is that they attempted to get to our store but could not get there to complete the delivery. Which i thought was pathetic too.

We have no reason to lie about something being delivered to us, why would we??? its pointless.

your phone was already bricked when you sent it, hence you sent it for boot repair.

we repaired your boot but you had also damaged your flash chip, so we couldn't flash it to finish the job.

you were also refunded too.

so why on earth you leave a review like this is beyond me.

We spent a lot of time trying to repair your tablet, and did not charge you a penny, any other company would charge you for their time.

I guess some people simply do not listen to facts when things dont go their way. and feel to slander our company simply out of spite.


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★★★★★

“Excellent repair (HTC Sensation USB port)”

Written on: 28/02/2013 by kevdines (1 review written)

The repair required desoldering a damaged micro USB port and soldering a new one in place. For ~£30 inc. insured postage, these chaps had the phone repaired and delivered back to me in four days, which presumably included them waiting on delivery of the spare part. The whole process was very simple and their online repair tracking service was excellent, keeping me updated of the progress throughout the process. I was initially skeptical about posting my phone to a company called… Read Full Review

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★★★★★

“Nokia 6700 Slide - debrand kit”

Written on: 16/02/2013 by paul-sec (1 review written)

I ordered this kit, it arrived about 10 minutes later via email. The downloads took about 10 minutes. The instruction were good, and included a video. I had no problems following the instruction and debranded my phone another 15 minutes later. Easy. Thoroughly recommended. … Read Full Review

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★★★★☆

“Service as it should be.”

Written on: 14/02/2013 by kyloe (1 review written)

If every one did what they said they would do, in the time they said they would do it, at a price that is fair, then the world would be a much better place. I have used FoneFunShop for repairs twice now, on on both times been delighted with their timeliness, communication, quality and price. What else can you say?… Read Full Review

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★★★☆☆

“I wish I could say it was better”

Written on: 19/12/2012 by trevourblac (1 review written)

I was excited when I found Fone Fun Shop as I was desperately looking for a solution to unlock my iPhone 5 which is locked to O2-UK. I knew they were a legitimate company since they have an actual store and offer other services besides unlocking (its easy to fall for scams when you're looking to unlock an iPhone). I also read a review on this site by a gentleman who unlocked his iPhone 5 with Fone Fun Shop which killed any remaining skepticism I had. When I ordered, the site said turnaround… Read Full Review

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Fonefunshop's Response to trevourblac's Review

Written on: 22/01/2013

hi,

iphone 5 o2 service went down around the time you ordered it, but we did not know, if we knew we would have cancelled it straight away, for this i am sorry

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B2335912's reply to Fonefunshop's Comment

Written on: 29/01/2013

LOL, but service still working... And o2 still doesn't let any unlocks for iphone 5

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B2335912's reply to Fonefunshop's Comment

Written on: 29/01/2013

LOL, you are still selling this one service while o2 are not allowing to unlock iphone 5...

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Phiebs's reply to Fonefunshop's Comment

Written on: 26/02/2013

Is the o2 service back?? I need to unlock my iP5 on o2 ASAP... Please advise before I waste more time with your company...

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Fonefunshop's reply to Phiebs's Comment

Written on: 09/04/2013

no its still offline at the time i make this post, but if it comes back we will put it back online on this page: http://www.fonefunshop.co.uk/iphone

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Phiebs's reply to Fonefunshop's Comment

Written on: 10/04/2013

It's ok, I just bought an R-SIM 7+ and it lets you use any sim with any locked iphone :-)

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Fonefunshop's reply to Phiebs's Comment

Written on: 30/05/2013

all o2 services are up and running again should you need to unlock your iPhone 5, 4s, 4, 3gs, 3g

the price ahs also been reduced too

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★★★★★

“I've got my phone back!!!”

Written on: 15/12/2012 by timmay2606 (1 review written)

After by little boy dropped my HTC Incredible S and obliterated the LCD screen and digitiser, I tried to fix it myself. After a 4 hour botch job I had only succeeded in losing two tiny screws and still actually made my phone even worse! I contacted Fone Fun Shop and they said that they don't normally like trying to fix self repairs, but they would do what they can. I posted my phone to them with a cover note, figuring I had nothing to lose, on Monday. On Thursday night I had an answerphone… Read Full Review

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★★★★★

“HTC Debranding Kit”

Written on: 24/11/2012 by Agothaclypse (1 review written)

Great service. Ordered Friday & recieved Saturday Morning. For the modest outlay, it saved me a lot of hassle & made the debranding job very simple. Inserted Supplied custom MicroSD card, started phone in Bootloader mode, five minutes later & all is good. All Orange branding & apps removed, Hurrah. Would certainly use them again & the instant chat on the website was very quick & helpful. Thanks guys… Read Full Review

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★★★★★

“HTC HD7 Replacement Screen”

Written on: 13/11/2012 by RiccoBalboa (1 review written)

I was very reluctant to send my phone to Sheffield from Chester but all the local companies were either too expensive or they didn’t fill me with confidence that they knew what they were doing. To begin with my phone did not arrive at the Sheffield address by the promised time and although this didn't really have anything to do with them, the staff at the FoneFunShop (Jade, Mark and Lloyd) were very sympathetic and helped me on how to locate my phone through the Royal Mail Special Delivery… Read Full Review

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★★★★☆

“Full Unlock Iphone 5 on O2 UK”

Written on: 09/11/2012

Bought the Iphone 5 full unlock on 6th Nov online as O2 aren't unlocking their iphone 5 yet! Was a bit sceptical as didn't get an email response to say was being processed and I tried to track on their web page several times with no joy,tried their online chat with no response and the only number on thier web page is an 0844 number, managed to get hold of the local Sheffield shop phone number and spoke to a guy who took my details and got an apology as said they were having problems with their… Read Full Review

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Fonefunshop's Comment

Written on: 14/11/2012

Hi,

We had a bad week last week, so thank you for your patience. We have 4 servers and the one that hosts our easy unlock finder system was haveing a meltdown lastweek. We couldnt upload to our servers either due to a routing issue, so couldnt post anything about the problem either.

This is why we have a telephone number on the site so you can get hold of us when things like this happen, unlike many other companies operating online.

We use the 0844 number because we have 3 lines and the 0844 will split and cue the calls between the lines to help you get though. if you call the 0114 number chances are it will be engaged as we get a lot of calls here.

Ayway, im glad you got it done despite the problems we were having with our front end website.

Rest assured we are here if anyone has a problem with any order from us, and iPhone unlocking is our speciality too.

Thanks for the review, its much appreciated

All the best,

Mark
FoneFunShop Ltd.

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★★★★★

“EXCELLENT, PROFESSIONAL SERVICE”

Written on: 09/11/2012

My cousin gave me his Sony Ericsson Xperia Mini Pro but it was blocked. I ordered the software from Fonefunshop which I received via e-mail about 30 mins after purchase. Now although I'm techno savvy and followed the instructions I had a minor problem. I phone fonefunshop and was put through to a gentleman called Mark. He remotely accessed my computer, with my permission, and he unblocked the phone for me while I was speaking to him on my land line. I wouldn't hesitate to recommend this… Read Full Review

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★★★★★

“Xperia Unlock ”

Written on: 04/11/2012 by XperiaSK (1 review written)

Applied for an unlock code from these guys (£15.00) Arrived via email within the hour. Followed instructions & my Xperia SK17i was unlocked. Excellent service..... well done!… Read Full Review

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★★★★★

“Very, very fast”

Written on: 22/10/2012 by Nicksix (1 review written)

I hard bricked my phone and sent it to these guys. I received the e-mail to say they received my phone and before I even finished reading it, I got one to say it was on the way back. I received it the following day. Basically the delay is how quickly you get it to them. Phone was in perfect working condition… Read Full Review

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★☆☆☆☆

“Another failure”

Written on: 15/10/2012 by Fedupsparkpeter (8 reviews written)

Yet another company that promises the earth and delivers nothing , first cellunlocker.net waited 10 days then no unlock code now this company waited 7 days then went on to the site and found message code not available, and saying do you want to re submit ? . I do not understand if they cant find the code first time around how are they going to find it a second time in trying. Also they never notified me that the code was not available i just happened to check the website and there was the… Read Full Review

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Fonefunshop's Response to Fedupsparkpeter's Review

Written on: 14/11/2012

we never guarentee to unlock any handset.

What you may not understand is there can be different avenues to get an unlock code

our system will normally offer the cheapest.

i dont know what model your phone is, but for example:

if you have an HTC locked to orange and you go to order an unlock code, our system would offer a MANUFACTURERS CODE because these are cheap and fast.

if for any reason it isnt in the database, we tell you, then also offer a chance to resubmit.

If you resubmit, it would submit it as an orane unlock code, which take longer and are more expensive.

I think maybe if you understood this you wouldnt be so upset.

did you speak to any of our staff?

did you ask whats the best way to get your phone unlocked?

im sure if you did this, rather than using your time to write this review they would tell you the best way to go about getting your phone unlocked.

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Fedupsparkpeter's reply to Fonefunshop's Comment

Written on: 14/11/2012

Obviously hit a nerve with this company, I thank you for your reply allbeing it rather sarcastic. firstly the way you conduct your contacting customers leaves a lot to be desired , for me to find out that you could not unlock my phone .

You did not contact me. I checked on your website and found you had refunded my payment.

I do understand how the system works and have since had my IPHONE 4S unlocked by Orange for £20.00


Spending my time writing a review ? i thought that was the purpose of this website to tell the truth.

I stated facts but you sem to take exception to the truth.

If you wish to play table tennis emails be my guest.

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Fedupsparkpeter's reply to Fonefunshop's Comment

Written on: 14/11/2012

Perhaps if you provided a service , instead of using your time trying to defend your lack of service and customer care , you did not contact me to tell me the iphone 4s could not be unlocked , instead i found a refund in my Paypal account.........

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Fonefunshop's reply to Fedupsparkpeter's Comment

Written on: 15/11/2012

We do email you to tell you know when an unlock is unavailable, perhaps this email was not received or blocked by spam filters.

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★★★★★

“Highly efficient and professional service!”

Written on: 20/08/2012 by barryuk01 (1 review written)

Over the last two weeks I have sent two Nokias - an E61i and a Nokia E72 for debranding, and getting rid of that dreadful Orange and T Mobile software originally included on the phones, and which slows the phones down dreadfully. I live in Spain, and was told that although unlocking is possible, debranding is not, although a recent visit to London confirmed that it was possible. I sent the first phone to Fun Fun Shop with some apprehension, as I had not used their services before. However, I… Read Full Review

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★☆☆☆☆

“Competence looks different”

Written on: 18/08/2012 by Shoptester (1 review written)

I bought almost one month ago some shielded bags, which should be sent to Germany. The setup was somehow a little bit complicated to setup on their portal, but finally I was able to create billing and shipping address fine. Unfortunately on the confirmation I still saw one change to be done. I talked directly via their portal to the salesman and told about the change and he agreed to change it before sending the parcel. After almost 20 days I asked about the shipment to fonefunshop as I could… Read Full Review

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Fonefunshop's Response to Shoptester's Review

Written on: 28/09/2012

This is what actually happened....

You bought the faraday bags and supplied an address to ship them to.

We did as instructed, and shipped them to you promptly, we also emailed you the tracking number

the parcel came back to us with a note from royal mail stating the address was incomplete.

We emailed you to let you know about the problem with no response.

Then when you finally emailed us to confirm the address was ok, i agreed to re-ship (at our cost may i add !)

You then thanked me by opening a paypal none receipt dispute imiddiately after i agreed to reship !!! with no mention of this whatsoever !

Do you think we will ship anything to anyone who does this kind of thing, after i kindly agreed to reship.

Especially with it not being delivered the first time arround.

i couldnt beleive you opened a dispute , when i had agreed to reship it to you 10 minutes ago !!

I found your actions very rude and told you i would not ship the item with a dispute open.

you ignored me, so i refunded your money and cancelled your order.

then you come here and leave a bad review !!

we are the ones who are out of pocket with the sipping costs, caused by you supplying a bad address, or your postman who cannot find you.

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★★★★★

“Good value, even better service”

Written on: 08/08/2012 by Matthew_B (1 review written)

I got a new smartphone last week (well, secondhand), and then managed to drop it three days later. The result was a crack along the bottom of the screen. It was useable, but it didn't look good, and I was worried it would deteriorate, so I looked into getting it repaired. I found details of a couple of companies on the Net - FoneFunShop and another. Looking into the detail, I found that the other repairers were going to charge more, and they weren't going to match the colours of the buttons on… Read Full Review

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★★★★★

“Fone Funshop Debranding and Lens Replacement Services.”

Written on: 04/08/2012 by Tuxfordian (1 review written)

I decided to have my HTC Desire S which was bought from Vodaphone debranded and unlocked to any network as I was switching to O2. I contacted Fone Funshop after reading their reviews and asked if they could unlock my phone and debrand it while I waited. I was told I could bring my phone in the next morning and the job would be done while I waited. The following day I went to Fone Funshop and the job was done about 30 minutes after I arrived. My phone no longer has any Vodaphone Logos and… Read Full Review

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